Imagine what you could do here at Apple. Innovation runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.The people here at Apple don’t just build products — they craft the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. As a member of the AppleCare Digital team, you help customers around the globe to get the most out of their Apple products. You collaborate diplomatically, and you excel at prioritizing and sharing information. In this role, you’ll structure, plan, and project-manage time-sensitive publishing events. You’ll make critical decisions that affect processes, timing, and the customer experience. To be successful, you have excellent cross-organizational collaboration skills, clear and time-saving communication skills, the ability to develop project timelines, the strategic vision to prioritize conflicting business needs, and the tenacity to drive project tasks to completion. You are able to express your opinions, provide leadership and strategic input, create compelling keynotes, and collaborate in a way that builds harmony and fosters a positive working environment.

Description

- Develop deep understanding of our tools, processes, and content- Lead production for a wide variety of projects and cross-functional deliverables- Partner with technical writers, engineering partners, and marketing stakeholders to establish goals for each new project. Ability to influence without directly leading teams - Produce and share detailed project plans- Use critical thinking to prioritize business demands and provide leadership for high-visibility issues - Lead multiple concurrent projects and schedules, and keep partners across teams advised of the projects’ status- Lead change requests with tact and timeliness- Act as the production lead between groups- Resolve project roadblocks in a friendly, courteous manner- Lead efficient meetings- Create clear and compelling keynotes, planning documents, and other communications- Take action on “lessons learned” from projects that are complete

Minimum Qualifications

  • Bachelor's degree or equivalent work experience
  • Superb organizational skills and a proven track record of producing content projects in a transparent and well-documented manner
  • Multi-tasking and prioritization of ongoing responsibilities with business-critical product launches and issues
  • Ability to work diplomatically with a variety of personalities and work styles
  • Excellent verbal, written and interpersonal communication skills
  • Skilled at socializing ideas across all levels of an organization and turning them into robust action plans for delivery

Key Qualifications

Preferred Qualifications

  • Project management education or certification preferred (PMP, CAPM, CSM)
  • Experience building keynotes and team communication material
  • Familiarity with common Key Performance Indicators found in content management organizations
  • Experience managing large-scale content, customer support and digital projects
  • Expert-level production leadership for cross-functional initiatives, especially in content delivery and customer relationship management space

Education & Experience

Additional Requirements

  • Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.