Apple is seeking an experienced leader to join the Apple Service Engineering organization. You will lead a team of program managers who can thrive in a fast-paced workplace where drive and team collaboration are the keys to success. This is not just a task-based job, you are responsible for successful outcomes and delivery. Strong fundamentals are a requirement!The Infrastructure SRE organization is responsible for ensuring our customers’ perfect experience. You will partner with the SRE team to define, prioritize, plan, and deliver the project portfolio of technical, infrastructure, and system needs that make Apple, Apple. As a Senior Manager on the team, you’ll be driving a large portfolio of programs in key domains such as Compute, Storage, and Traffic. We deploy end-to-end infrastructure environments so you will be on top of these initiatives, working closely on the domain roadmap, strategic priorities, hardware deployments, decommissions, complex system changes, tech refreshes, data migrations, service outage remediation as well as continually striving to scale and mature operations and operational standard methodologies. You will also be driving EPM resource prioritization and continuously helping to improve planning and execution processes.ABOUT YOU: You feel a personal stake in the services you support and programs you define and lead. You have a deep well of positive energy and unbound passion. You hold yourself to (almost, but not quite) impossibly high standards. You have unshakable integrity. You’re always asking why. You are as comfortable presenting to execs as you are with your nose in a burn-down chart. You have deep wisdom and judgment. You know what success looks like. You seek a dynamic fast-paced and complex environment that will help define and deliver the infrastructure, software, security, and system needs that make Apple, Apple. In addition, you will contribute to scaling, maturing operations, and standard methodologies.

Description

* The role requires you to build partner trust and persistently remove ambiguity by seeking to reduce complexity. This role is pivotal in developing a broad organizational perspective and requires the facilitation and execution of strategic decisions as well as having a pulse on what is happening in the industry. In addition, the role will support the development of process improvement and standard operating procedures, to achieve required maturity and effectiveness, all while leading and growing teams of extraordinary program managers.* Systems within this scope are complex, so you will not only be expected to be able to readily understand complicated and subtle interdependencies but also to evaluate new requests and new information in light of how it affects or is affected by those systems. Being able to think on your feet is important, as is the ability to efficiently debate the validity of a given approach to any aspect of a project under your control. You have strong social and interpersonal skills.* As a lead member of the Apple Cloud EPM team, you will be on a team that serves the passions and needs of tens of millions of customers in an increasingly security-conscious world, so we're looking for somebody who can be equally passionate!* Key to your success will be the need to act as a problem solver on applicable domains, analyzing business risks, needs, and requirements, and participating and representing as the need arises in problem-solving and engineering discussions.

Minimum Qualifications

  • 12+ years of experience in the software industry, including cloud-native infrastructure engineering, and technical product/program management.
  • 5+ years of people management experience, leading teams in delivering high-quality technical programs
  • Skilled in communicating and presenting work to senior leadership, framing discussions to gather valuable feedback.
  • Proven ability to build and lead cross-functional teams, fostering collaboration between stakeholders in Dev, SRE and Product to drive the roadmap

Key Qualifications

Preferred Qualifications

  • Experienced in working with technical management teams to develop systems, solutions, and products.
  • Strong analytical and problem-solving capabilities, particularly with large-scale systems.
  • Strong background in delivering services working closely with Infrastructure engineering.
  • Excellent written, and verbal communication, and presentation skills.
  • Self-motivated and proactive with proven creative and critical thinking capabilities.
  • Experience in risk analysis as well as developing, prioritizing, and leading the roadmap.
  • Coordinate and participate in requirements or design brainstorming sessions.
  • Experience leading multiple complex projects simultaneously.
  • Excellent attention to detail.
  • Successful experience running at-scale technical / engineering program managers, hiring excellent people, and building impactful teams.
  • A history of leadership, decision-making, negotiation skills, and ability to influence partners without direct authority.
  • Prior experience in software development project management experience for Site Reliability Engineering / DevOps preferred.
  • Bachelors Degree - Computer Science / Engineering or relevant industry experience.

Education & Experience

Additional Requirements

Pay & Benefits

  • At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $173,100 and $301,400, and your base pay will depend on your skills, qualifications, experience, and location.

    Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

    Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

  • Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.