The people here at Apple don’t just build products—they create the kind of wonder that has revolutionized entire industries! The diversity of those people and their ideas encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts.Services Operations is the backbone of Apple Services, supporting all of the world’s content with expert quality and limitless scale. We are looking for a Product Tech Specialist to ensure our teams are adopting, testing, and constantly learning about new technologies both inside and outside of Apple. In this role, you’ll drive end-to-end setup, support, and distribution of Apple products for teams in Services. You’'ll work proactively to ensure our teams have the latest devices and latest software. By ensuring our teams are living on the latest technologies, you will help us drive quality, innovation, and focus on the customer experience. You’ll be available to support any issues and provide legendary service to our teams!
Description
End-to-end setup of various Apple devices configured to new features and/or product needsSupport and facilitate content testing, demos, and reviewsProvide screenshots and recordings of various servicesUse a variety of tools and automation scripts to manage setupCreate visual guides and walkthroughs of workflows to help with testingMaintain, organize, label, and clean a large inventory of devicesProactively identify new technologies and productsBe on the cutting-edge of technology trends inside and outside of Apple
Minimum Qualifications
- 5+ years product testing and troubleshooting at the executive level
- 6+ years experience setting up devices in various test environments
- Previous experience in technical problem-solving roles
- Excellent customer-service skills and ability to go above and beyond consistently
- Exceptional attention to detail and written documentation skills
Key Qualifications
Preferred Qualifications
- Ability to efficiently multitask and prioritize while working with tight schedules
- Comfortable working independently and accomplishing goals despite ambiguity
- Experience connecting with and supporting senior leadership roles
- Familiarity with automation and scripting is a plus, especially as it pertains to device management
- Passionate about technology and what’s current in the world
Education & Experience
Additional Requirements
Pay & Benefits
- At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $165,500 and $293,800, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.