Nashville

At Amazon, we strive to be the most customer-centric company on earth. To do this, we look for the world’s brightest minds, offering an environment in which they can advocate for customers and solve complex problems on their behalf, with ingenuity and simplicity. Amazon Business (AB) represents an incredible opportunity to address a vast new market segment and customer base for Amazon. Amazon Business Customer Service (ABCS) has responsibility for creating an end to end support experience tailored to the needs of business customers globally. We, at ABCS are looking for someone who is obsessed with customers and promotes continuous improvement as a culture, is organized self-starter Program Manager to drive projects that have direct impact on the operational and financial results.The ABCS Sr. Program Manager - Operations, is a core member of ABCS organization that will partner with the Frontline Operation Leaders in the definition of Projects and Programs to drive Operational Excellence. This role would be responsible for driving Cost efficiency through Handle to Resolve ratio (HRR) and Transfer Reduction, and resolution of issues through metrics like First Contact Resolution (FCR), Time to Resolve (TTR), Follow up%, Thread stop rate. The ABCS Sr. PM is required to proactively engage with business stakeholders across the company to leverage the voice of the customer, drive continuous improvement, and launch new programs across some of the fastest growing markets in the world. A successful candidate will have experience managing complex business challenges and have the ability to influence and drive large cross-functional initiatives forward. They will have a strong bias towards data driven decision-making, and an innate ability to understand how metrics relate to business problems.This position requires a results-oriented, high-energy, dynamic individual with both stamina and mental quickness to take high velocity decisions and be able to work and thrive in a fast-paced, high-growth global organization. Ability to influence cross functional teams, continually invent, simplify and innovate on behalf of our customer and our people Excellent communication skills and executive presence to get in front of directors and global leaders across Amazon will be imperative. This position is subject to RTO.Key job responsibilitiesDrive Customer experience and Productivity improvement through metrics such as Hold, AHT, Transfers, Follow Up, Occupancy, CPH, PTL, SA-SC and R&R.• Manage complex initiatives, delivering critical solutions, significant improvements, new mechanisms, or deprecating processes that are no longer needed. These efforts require you to work with multiple teams in and/or across organizations.• Manage initiatives as part of the strategic roadmap of the ABCS Support Organization. • Define areas of focus and opportunity supported by analysis. Develop solutions, identify owners, set delivery dates and set up mechanisms to ensure programs are on track.• Proactively identify and resolve issues that may impair the team’s ability to meet strategic, product, and technical goals.• Actively build relationships across Amazon Business teams to deliver on your roadmap. Partner with the Operation and Support Function teams on a daily basis. • Operate autonomously; drive programs end-to-end including business goals, to improve customer experience.• Communicate clear and concise expectations and requirements with Program/Project stakeholders. Capacity to present well-reasoned and data-driven proposals in both verbal and written form.• Create a culture across the organization, of listening to the Voice of the Customer (VOC) and enable mechanisms for percolating VOC across layers of the organization.•Present metric progress in WBRs and MBRs to a wide range of audiences including Directors and VPs. About the teamIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) Plan- 3+ years of team management experience- 3+ years of program or project management experience- Bachelor's Degree in a relevant field or equivalent education/work experience- - Prior experience in managing support teams and operations.- - Excellent analytical and quantitative skills; ability to use data and metrics to back up assumptions, recommendations, and drive actions- - Excellent planning, organizational and time management skills- - Desire to work in a fast-paced, highly ambiguous innovative culture- - Proven ability to influence at all levels and across all departments- - Fluent written and oral English communication skills across various functional areas, and within all levels in the organization (business and executive)- - Exceptional organization skills and ability to organize and manage multiple tasks simultaneously- Prior experience of ABCS process- - Program Management experience is preferred- - Proficiency in English as well as local marketplace language in both written and verbal communicationAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,500/year in our lowest geographic market up to $189,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon Transportation Services is pioneering new products, services, and technologies within our transportation network. We are building a platform and capability to ensure that our carrier partners are successful and our customer’s freight, no matter how large or small, is delivered as quickly, accurately, and cost effectively as possible. To meet this goal, we are continually striving to innovate and provide best in class service levels. This is a great opportunity to fill a high visibility role in the fastest growing new market in Amazon expansive portfolio.Amazon is looking to hire an Accounts Payable Dispute Resolution Lead to help our expanding Amazon Transportation Services network. The Accounts Payable Dispute Resolution Lead will work as part of a team responsible for mediating payment disputes and resolving payment-related problems for our growing carrier partner base. Responsibilities of this role include payments and email escalation research, communicating with internal and external partners, dispute carrier office hours, SOP and standard work management, daily audits, and helping with other payment-related initiatives. This job will require problem solving, basic mathematics, communication, and customer service skills while having the ability to work independently in an often ambiguous work environment. Passion and drive for customers is a must. Key job responsibilities• Manage Case and Email Escalations that require further deep diving or unique procedural and policy handling.• SOP and Standard Work Management• Daily Audits and Appeals Management for dispute cases. • Responsible for departmental continuous training plan for Dispute Specialist.• Collaborate directly with our Amazon Transportation carriers and with members of cross functioning departments. • Flexibility to change as per the changing requirements of the business• Supporting ad-hoc requests as needed• Helping the team with other payment related initiatives given the opportunity• Engage with internal teams and stakeholders to identify opportunities to improve payments and ensure customer promise• Resolve payment dispute cases for up to 50% of the work schedule, based on business needs. - High school or equivalent diploma- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Experience managing large data sets and utilizing to drive performance and process improvements- Bachelor's degree- 1+ years of program management, logistics, operations, supply chain, transportation, or equivalent experience- 1+ years of management experience- Experience with SQLAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Amazon Last Mile is seeking an experienced candidate to identify, create, develop and integrate innovative solutions and programs that lead to improvements in our last mile delivery network. This position will lead the development and execution of new worldwide transportation initiatives designed to improve overall efficiency and meet the ever-growing demand for last mile capacity. The successful candidate will have data mining and modeling skills and is comfortable facilitating ideas and working from concept through to execution. Key job responsibilities- Build strategic labor planning models, partnering with product teams for tool development, and managing labor/scheduling resources for the network- Build analytics and data pipelines to enable optimization and predictive science- Communicate with Delivery Station Leaders to determine capacity needs from the flexible labor pool- Work directly with labor planners and workforce staffing partners to integrate labor planning and execute labor orders- Partner with operations and PXT leaders to deep dive escalations related to labor scheduling- Monitoring existent metrics, analyzing data and partnering with internal teams to identify process and system improvement opportunities.- Designing and implementing reporting solutions to enable stakeholders to manage the business and make effective decisions.- Build a data structure and reporting process by working through various business parameters, which establish truth in data.- Understand the business challenges and identify data-driven business insights with effective presentation of findings at multiple levels of stakeholders.- Design and conduct experiments on the effectiveness and efficiency of different initiatives to improve key output metrics and help shape the long-term strategy.- Leverage data to increase the efficiency of our programs working closely with the business teams to drive optimization.- Update existing and create new metrics and reporting that help drive business conclusions, continually improving reporting and analysis processes.- Own the design, development, and maintenance of ongoing metrics, reports, analyses, and dashboards to help determine key business conclusions.- Recognize and adopt best practices in reporting, analysis, and research (data integrity, test design, analysis, validation, and documentation).About the teamLabor Strategy team leads innovation efforts in the labor planning space for AMZL UTR Operations. We partner closely with applied science, analytics, tech, and planning teams.- 2+ years of tax, finance or a related analytical field experience- 2+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience- 2+ years of business or financial analysis experience- Bachelor's degree or equivalent- Experience defining requirements and using data and metrics to draw business insights- Experience with SQL- Experience making business recommendations and influencing stakeholders- 3+ years of business analyst, data analyst or similar role experienceAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,900/year in our lowest geographic market up to $143,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. ...

Amazon’s global fulfillment network enables any merchant to ship items that are ordered on Amazon to any place on earth. There is a complex network of ways in which items move between vendor locations, Amazon warehouses, and customer locations as well as several intermediate locations through which packages travel before reaching the customer. With a scale of millions of packages, each with different attributes and delivery requirements, what results is a highly dense graph of nodes.We have built a highly respected BI and Data Engineering team which is focused on solving complex problems in worldwide transportation using workflows, optimization algorithms, and machine learning systems. These are large-scale distributed systems handling millions of packages being shipped through the Amazon logistics network.As a Business Intelligence Engineer, you will develop datasets, dashboards, reports, and visualizations using BI tools, and provide data-driven recommendations to support strategic planning within Amazon Shipping. Additionally, you will deliver across planned projects that will improve overall cost and profitability for the business.Key job responsibilitiesData Management and Integration: Collect, process, and manage large datasets from various sources, ensuring data accuracy, consistency, and accessibility.Data Analysis: Analyze complex data sets to identify trends, patterns, and insights that can inform business decisions.Reporting and Visualization: Develop and maintain dashboards, reports, and visualizations to present data insights in an understandable and actionable format.Stakeholder Collaboration: Work closely with stakeholders to understand their data needs, provide data-driven recommendations, and support strategic planning.Tool and Technology Utilization: Utilize and stay updated with the latest BI tools and technologies to enhance data analysis and reporting capabilities.- 3+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience- Experience with data visualization using Tableau, Quicksight, or similar tools- Experience with data modeling, warehousing and building ETL pipelines- Experience in Statistical Analysis packages such as R, SAS and Matlab- Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling- Experience with AWS solutions such as EC2, DynamoDB, S3, and Redshift- Experience in data mining, ETL, etc. and using databases in a business environment with large-scale, complex datasetsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

As a Data Engineer, you will be working in one of the world's largest and most complex data warehouse environments. You will design, implement and support scalable data infrastructure solutions to integrate with multi heterogeneous data sources, aggregate and retrieve data in a fast and safe mode, curate data that can be used in reporting, analysis, machine learning models and ad-hoc data requests. You will be managing multiple Redshift clusters that support reporting needs for the transportation org. You will be exposed to cutting edge AWS big data technologies. You should have excellent business and communication skills to be able to work with business owners and Tech leaders to gather infrastructure requirements, design data infrastructure, build up data pipelines and data-sets to meet business needs. You stay abreast of emerging technologies, investigating and implementing where appropriate.Key job responsibilities- Design and develop the pipelines required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL, Python and AWS big data technologies.- Oversee and continually improve production operations, including optimizing data delivery, re-designing infrastructure for greater scalability, code deployments, bug fixes and overall release management and coordination.- Establish and maintain best practices for the design, development and support of data integration solutions, including documentation.- Work closely with Product teams, Data Scientists, Software developers and Business Intelligence Engineer to explore new data sources and deliver the data.- Able to read, write, and debug data processing and orchestration code written Python/Scala etc following best coding standards (e.g. version controlled, code reviewed, etc.)- 1+ years of data engineering experience- Experience with data modeling, warehousing and building ETL pipelines- Experience with one or more query language (e.g., SQL, PL/SQL, DDL, MDX, HiveQL, SparkSQL, Scala)- Experience with one or more scripting language (e.g., Python, KornShell)- Experience with big data technologies such as: Hadoop, Hive, Spark, EMR- Experience with any ETL tool like, Informatica, ODI, SSIS, BODI, Datastage, etc.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $91,200/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

The Workplace Health and Safety Team is looking for a Director to be a leader of leaders in the Amazon Extra Large (AMXL) operational Business Unit to drive safety initiatives and business partnerships. This leader will lead the successful implementation of a comprehensive safety strategy to enable and promote safe and efficient workplace practices for thousands of employees across the AMXL Workplace Health and Safety (WHS) Organization.Workplace health and safety subject matter expertise (SME) and knowledge of OSHA, ANSI, and other standards are crucial. This leader needs to maintain agility and flexibility to ensure programs are put in place and adopted by Operations and WHS ensuring we are always doing what is right for the safety of our associates, contractors, and anyone coming onto our sites. Key job responsibilities•. Management of safety strategy, delivering solutions that address operational safety and health issues across AMXL.•. Ability to build trust and confidence with the Operations and World Wide WHS team and other stakeholders; influencing change through comprehensive risk assessments and safety data analysis.•. Create clear, concise, and consistent communications. This individual will help teach and train their Business Unit Senior Operations and Senior Regional WHS Leaders in safety leadership and Amazon WHS policies and assist their regional teams in incorporating WHS standards at their sites.• Excellent knowledge of WHS program to include safety and ergonomics with the ability to demonstrate this expertise when working with Operations.•. Responsible for leading a team of WHS Regional Managers in their Business Unit. This individual must create and execute leadership development plans for their team. Their WHS team must have expectations communicated and receive frequent and appropriate feedback. This individual must ensure they are executing to the core competencies of an Amazon WHS professional and demonstrates the ability to judge and assess WHS talent and select appropriate bench strength to current and future business needs.•. Partner with leadership across all levels to provide direction, guidance and correction to teams and processes• Bachelor’s degree in EHS, business, engineering, or similar field • 10+ years of relevant experience in safety, compliance, and/or regulatory affairs, including experience developing and implementing safety strategies and programs • Experience hiring, developing and leading large diverse teams • Ability to travel 50-75% of the time• Bachelor and/or graduate degree in the field of safety, engineering, leadership etc.• Certified Safety Professional (CSP)• Experience with complex problem solving and analysis using statistical methods, financial modeling, and network optimization modeling• Intermediate knowledge of MS Office, data retrieval/mining skills using data warehouse systems.• Ability to quickly earn and maintain trust• Ability to lead and manage a high-performance team and prior experience with people management skills, including communication, leadership delegation, motivation, training, and performance feedback• Strong project management skills• Ability to manage a large number and variety of mission-critical projects, working independently and often in an ambiguous environment• Proven ability to influence the decisions of senior business leaders and stakeholders through logical reasoning, relevant data, and the presentation of alternative solutions Strategic thinker who can express their conviction, while staying flexible to new ideas or better solutionsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $149,700/year in our lowest geographic market up to $288,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

One focus area of the Amazon Workplace Health & Safety (WHS) mission is to provide tools, resources, and environments that support safe, efficient, healthy behaviors and encourage employees to proactively manage their health and wellbeing. To support this focus area, Amazon is seeking a full-time WHS Specialist (WHSS) to serve as a designated representative for their assigned building coordinating and implementing all areas of the Amazon Global Program as directed by the leadership. The WHSS promotes a positive culture while complying with Amazon standards and maintaining a safe work environment. This includes conducting trainings and coaching associates on observed work habits.The WHSS is required to maintain accurate daily, weekly, and monthly metrics to report to onsite management teams and corporate based reporting systems. The WHSS supports management’s efforts to ensure compliance with all corporate Program expectations and applicable federal & state laws. The WHSS also conducts risk assessments related to jobs performed (Job Hazard Analysis) and new equipment introductions. In addition, the WHSS is responsible for recommending appropriate risk mitigation measures to management, including ergonomics. Candidate must be willing to work any shift, based on availability. Responsibilities include but are not limited to:- Maintain accurate daily, weekly, and monthly metrics to report to onsite management teams and corporate based reporting systems- Support management efforts to ensure compliance with all corporate program expectations and applicable federal and state laws- Conduct risk assessments related to jobs performed (Job Hazard Analysis) and new equipment introductions- Responsible for recommending appropriate risk mitigation measures to management, including ergonomics- Available to work flexible shifts including days, nights and/or weekendFor those that do not have an adult First Aid, CPR, AED certification from the American Heart Association or American Red Cross, must obtain within 3 weeks of start date.- Knowledge of OSHA regulations, specifically 29 CFR 1910- High school or equivalent- A minimum of 1 year in an environmental Health & Safety (EHS) related field OR; A bachelors degree in EHS-relevant background OR; 6 months experience performing in a safety-related role within Amazon- Experience using Microsoft Word and Excel in a professional capacity- Experience maintaining confidentiality in matter involving security and/or personal issues in the workplace- Experience in worker's compensation case management- Bachelor’s degree or higher, preferably in a safety related field- Strong communication, teamwork, analysis, judgment, and customer focus skills- Experience leading and managing a team ability to analyze accident data, new processes, and machinery for potential safety concerns and conduct job hazard and job safety analyses- Experience in emergency response and currently holds First Aid and CPR certificatesAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon’s North American Customer Fulfillment (NACF) Finance is looking for a Finance Manager to be a trusted finance partner supporting operational and functional leaders. Amazon operates the most complex retail networks in the world, delivering billions of packages to hundreds of millions of homes and businesses annually. Come be part of this tremendous organization and join a dedicated team committed to operational and financial excellence where you will focus on the inputs, think like an owner and where every day is Day One.Key job responsibilitiesFP&A- You use solid financial knowledge and business acumen to build financial models and analyses with little guidance and draw conclusions and make recommendations that deliver results, and drive improvements.- You manage development of weekly and monthly financial reviews, forecasting, and reporting models and their continuous innovation and communicating to Financial and Operations partners.- You identify and solve complex data integrity issues and collaborate with stakeholders on resolution, insisting on the highest standards.- You identify the need for improved controls to address risk driven by business, industry, policy, and regulatory changes and proactively propose control solutions.- You create effective business partnership, manage competing priorities, and provide guidance during unexpected events.Business Analysis- You identify and implement opportunities to resolve finance issues, improve, scale, or simplify finance tools, technology, and processes across teams and organizations.- You understand how data flows through our financial platforms and know the right data to use for analysis, and establish a source of truth.- You simplify and centralize process improvement and reporting to allow business partners and customers to take action quickly.People- You take part in hiring and developing activities and mentor new team members.- You seek, value, and leverage diverse perspectives.- You challenge business partner plans and assumptions when needed.- You communicate data in a clear, concise, and unambiguous manner both verbally and in writing.- You can articulate complex finance issues to non-Finance partners.- You positively contribute to work/life harmony on your team and find creative solutions to solve gaps for your team.A day in the lifeThe AR Controllership team is a newly formed team that will collaborate with multiple teams and organizations within Amazon. This role gives you a chance to help build a newly formed team and establish standards within fulfillment centers. A typical day in this role includes: solving complex problems effecting company wide strategic decision-making, leading through ambiguity, identifying high priority work/projects to maximize results for key stakeholders, designing and implementing new financial reporting/modeling, and finding creative solutions utilizing large scale data mining tools.- Bachelor's degree in finance, accounting or related field- 5+ years of finance experience, accounting, or related field- 5+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience- 5+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience- 5+ years of solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (e.g., financial savings, operational improvements, or customer benefits) experience- MBA- Knowledge of SQL/ETL- Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $85,900/year in our lowest geographic market up to $179,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

At Amazon delivering millions of packages each day and fulfilling customer orders from all over the world is what we do. Our Finance teams help drive the company forward by partnering closely with global cross-functional teams to support the growth of and optimization of our network; driving controllership, innovation, productivity, and cost-effective operations across the North America Customer Fulfillment (NACF) Organization. This role will own the financial close for NACF, a complicated and dynamic multi-billion-dollar network that is focused on driving the dual charter of lower cost and faster delivery. We are seeking a Finance Manager who can understand the macro level strategic ideas and its impact on the micro level activities. The Finance Manager is expected to understand internal controls and their related SOX requirements and ensure all process/controls are designed appropriately and operating effectively. Our key partners include Fixed Asset/Lease Accounting, Supply Chain, Capital Planning, Real Estate, Engineering, and Construction management teams.The successful Finance Manager candidate will have a high attention to detail, strong sense of ownership, unlimited curiosity, and a strong passion for continuous improvement as we work towards worldwide standardization. The candidate should also have demonstrated an ability to influence Finance and business leaders, support thoughtful decision-making, and adapt to a rapidly evolving environment. Given the high level of visibility the candidate should have strong communication (both written/verbal) at a senior executive level, a strong sense of ownership, and a proven record of earning trust.Come teach us a few things, and we’ll teach you a few things as we navigate the most customer-centric company on Earth.Key job responsibilities• Participate in month-end close and quarter-end close controllership activities in compliance with our Governance, Risk & Compliance procedures• Drives continuous improvement and standardization of processes, including implementation of best practices in the controllership area• Prepare key insights in a clear, concise, and unambiguous manner as a highly trusted source of information about our financial data, processes, and the business operations we support• Identifies and implements solutions to resolve, improve, automate, standardize, or simplify finance processes.• Makes thoughtful time management decisions independently. Prioritizes work, resolves issues, meets deadlines, and seeks feedback from your manager.• Discerns between urgent and non-urgent issues and acts accordingly to solve them.• Participates in events, initiatives, and projects, then shares gained knowledge in and outside of the team.• Contributes to work life harmony by being a positive, collaborative, and effective influencer to new team members as an indicator of operations excellence.- BA or BS in Finance, Accounting, Business, Economics, or a highly analytical field (e.g., Engineering, Math, Computer Science)- 5+ years of finance/accounting experience, or Master’s degree and 3+ years of finance/accounting experience- MBA and/or Professional certification (CIMA, ACCA, ACA, or CPA)- Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)- Knowledge of SQL/ETL- Experience delivering budgeting, and variance analysis, and data interpretation of results- Experience performing ad hoc analysis using advanced ExcelAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $85,900/year in our lowest geographic market up to $179,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Are you ready to solve complex opportunities related to global trade logistics? Amazon is seeking a visionary Global Export/Import Manager to spearhead our international IT asset transportation and shape our global trade strategy. This isn't just a job – it's an opportunity to redefine the boundaries of what's possible in global logistics. As our new global logistics single threaded leader for trade, you will: - Oversee the tactical execution of complex, multi-national IT asset transportation- Collaborate with diverse teams worldwide to craft innovative trade solutions - Pioneer strategies that transform ambiguous problems into streamlined operations - Drive unprecedented customer experiences through your logistical expertise Why you'll love working here: - Be at the forefront of cutting-edge logistics technology and practices - Enjoy the resources of a global organization with the agility of a start-up - Shape the future of global trade in a rapidly evolving digital landscape - Work alongside some of the brightest minds in the industry - Benefit from Amazon's renowned culture of innovation and customer obsession If you thrive on solving complex trade issues, have a passion for global trade, and want to make a tangible impact on a global scale, this role is your gateway to an exhilarating career journey. Join us in redefining the future of global logistics – one innovative solution at a time.Key job responsibilitiesRegulatory Compliance- Ensure compliance with international trade regulations, customs laws, and government policies.- Work with the Amazon internal Global Trade Services Teams (GTS).- Monitor and manage the proper filing of import/export documentation, including commercial invoices, packing lists, and certificates of origin.- Stay updated on changes in global trade regulations and communicate impacts to stakeholders.Logistics Coordination- Oversee the transportation of goods across international borders, including selecting and managing freight forwarders, carriers, and customs brokers.- Optimize routes, shipping methods, and carriers to minimize costs while maintaining service quality.- Manage delays, disruptions, or issues in transit and implement solutions quickly.Customs Management- Coordinate customs clearance processes for imports and exports, ensuring accuracy in tariff classifications, duties, and taxes.- Resolve disputes with customs authorities and prepare appeals if necessary.- Assist in valuations of products.Supplier and Vendor Management- Build and maintain relationships with third-party logistics providers, customs brokers, and freight forwarders.- Negotiate contracts, rates, and terms with service providers to ensure cost-effective and reliable services.Inventory and Warehouse Oversight- Coordinate with warehousing teams to ensure smooth inbound and outbound freight handling.- Manage inventory flow to avoid delays in shipment and ensure timely delivery to customers or facilities.Cost Management- Track and control logistics and shipping costs, seeking opportunities for cost savings.- Examine freight spend and implement measures to improve efficiency and reduce overhead. Risk Management- Identify and mitigate risks related to international shipping, such as trade embargoes, sanctions, and geopolitical issues.- Audit import/export documentation for errors or compliance risks.- Protect Amazon from all risks.Stakeholder Communication- Collaborate with internal teams such as procurement, sales, ops, and supply chain to align shipping plans with business needs.- Provide timely updates on shipment statuses, delays, or changes to stakeholders.Process Improvement- Inspect shipping processes and identify areas for operational improvement.- Implement technology or tools to enhance efficiency, tracking, and compliance.Performance Metrics- Track key performance indicators (KPIs) such as on-time delivery rates, freight cost per unit, and customs clearance times.- Prepare reports and dashboards for management to provide insights on global logistics performance.- Participate in Weekly/Monthly/Quarterly Business Reviews and vendor score-carding to ensure adherence to cost and business objectives.A day in the lifeAt Amazon, we're constantly pushing the boundaries of innovation to revolutionize global operations. In this critical role, you'll be at the forefront of defining and implementing cutting-edge solutions that drive the speed and scalability of OpsTech Solutions and our worldwide operations partners. We're seeking a visionary with a strategic mindset, coupled with the ability to execute tactically and solve complex problems. Your deep expertise in global trade, transportation, and compliance will be instrumental as you spearhead projects across multiple international regions, delivering on-demand solutions for seamless import and export operations. The ideal candidate thrives on tackling intricate logistics problems, demonstrating a relentless drive to achieve results and push beyond conventional boundaries. Your exceptional communication skills will be put to the test as you collaborate with diverse stakeholders across business, operations, and technology domains. This high-impact role demands the ability to work independently in a fast-paced, high-pressure environment, interfacing with stakeholders at all levels, and exercising sound judgment in ambiguous situations. If you're ready to make a significant impact on Amazon's global operations and shape the future of logistics, this is your opportunity to drive and innovate on a global scale.Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamGlobal Transportation and Logistics (GTL)Our mission is to deliver what our customers need, where they need it, when they need it. Global Transportation and Logistics (GTL) is dedicated to understanding customer expectations and identifying opportunities that enhance customer experience. We are a vital part of the OpsTech IT Supply Chain (SC) that, plans, sources, makes and delivers the IT equipment necessary to empower Amazon’s Worldwide Consumer Business. Supply Chain responsibilities include forecasting, capital planning, risk management, sourcing, order processing, scheduling, warehousing, assembly, provisioning, transportation, repair, replacement and disposal of IT equipment. - 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- 3+ years of supply chain, forecasting, manufacturing, sourcing/procurement, or vendor management experience- Bachelor's degree- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvements- Proven experience managing customs compliance and regulatory requirements across multiple regions.- 5+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedules- Deep understanding of global trade regulations, including Incoterms, Harmonized Tariff Schedule (HTS), and Free Trade Agreements (FTAs). Familiarity with customs clearance procedures, duty drawback programs, and global regulatory requirements such as C-TPAT, ISF, and AES filings.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Are you an innovative engineer that wants to design the next generation of world-class fulfillment centers and logistics systems across the globe? Do you want a high level of ownership in solving complex problems? Does the idea of designing systems that leverage ground breaking automated material handling equipment, packaging technologies and robotics appeal to you? If so, we have the job for you!We’re looking to add a handful of high-impact engineers to our team. In this role, you will partner with internal and external teams to design high quality, cost effective solutions for our fulfillment and distribution systems. You will own multiple projects simultaneously, from concept realization through design approval. You will be our suppliers’ primary point of technical contact for your projects. Then, once the design is completed and approved, you will hand-off the project to our Ops Engineering team who will oversee the installation and commissioning of the project. You’ll continue engaging with that team to ensure that the system you’ve designed is successfully installed, commissioned and launched.Your projects may include green-fields, brown-fields, and retrofits, including highly automated fulfillment centers, cross-dock facilities, and transportation centers. Your projects will be a variety of template-based and designed-from-scratch.You will work with a team of highly skilled and highly engaged engineers in a fast-paced and often ambiguous environment. Our team works on hundreds of projects each year. You will learn; you will work on high impact, high visibility projects; you will grow.A day in the lifeBenefits Summary: Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skill sets. If you’re passionate about this role and want to make an impact on a global scale, please apply!•Bachelor’s degree in Engineering (any discipline) or foreign equivalent or a related field, or 5+ years Amazon experience•2+ years of experience in Design/Innovation Engineering, Manufacturing/Process/Industrial Engineering, or related•Experience must involve ownership/management of engineering design projects involving Material Handling Equipment (MHE)• Experience using business/technical software like MS Excel, MS Project, and CAD software•Master’s degree in Engineering (any discipline) or foreign equivalent, Operations, Business Administration, or a related field and at least five years of progressively responsible experience in the specialty•Experience with complex automated material handling equipment, packaging technologies, robotics and/or high-speed manufacturing•Experience with process design and based on Lean Principles•Proficiency with concepts like system architecture, optimization, system dynamics, and using statistics and data to solve problems. •Ability to travel 20%, including globallyAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun. OpsTech Solutions Supply Chain team is accountable to manage all IT infrastructure and end user equipment deployed across Amazon Fulfillment facilities globally. The team is responsible to provide end to end solution for this equipment that includes lifecycle management, change control, capital/demand planning, material management, Return Merchandise Authorization (RMA) & liquidation. Our initiatives deliver on the solutions that power the physical fulfillment of our customers’ orders. This includes management of new site launches across the globe that directly supports shipping packages to millions of Amazon.com customers across the world. As a Materials Buyer, you will manage purchasing operations for IT hardware and services for the NA and Brazil Region. This position falls under the Material Management vertical of OpsTech Solutions Supply Chain team. In this role, you will work closely with cross-functional partners to deliver value to the customer, meeting the scope, budget and timeline of the effort. Projects will be in disparate geographic locations, and require strong communication skills to coordinate onsite and remote work with teams across the globe. Key job responsibilities - Execute and/or manage Purchase Requisition / Purchase Order process for IT needs across the region. - Communicate with suppliers regarding forecasts, fulfillment and on time delivery. - Main point of contact for material issues both internal and external with suppliers. - Have a strong understanding of bill of material concept, processes and general discipline. - Understand key forecast inputs, trends and downstream impact on materials / availability. - Support all devices through New Project Intake (NPI) to end of life, establishing material strategies to support warranty requirements even beyond end of manufacturing. - Work collaboratively with internal teams and suppliers to implement strategic solutions to continually improve our material management processes. - Work closely with US / global suppliers to proactively eliminate shortages, as required. - Be responsible for monthly / quarterly metric reporting. This role may include up to 10% travel.This role is located in Nashville, TN.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!- 2+ years of supply chain experience- 2+ years of program or project management experience- Bachelor's Degree or 2+ years Amazon experience- Experience in requirement gathering and ability to write clear and detailed requirement document- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Knowledge of Lean principles and DMAIC methodology- Portuguese Language - ConversationalAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

At Amazon, we're working to be the most customer-centric company on earth. We are seeking a Procurement Manager to create world wide strategies for Base Building Reliability (BBR) for multiple business units and operation centers. The person in this role will coordinate and partner with leaders and teams globally across Amazon and lead and interact with our most important professional suppliers to satisfy organizational requirements. This leader will work with Design and Construction, World Wide Design, RME and Safety to develop and execute category sourcing strategies, deliver savings/value and improve productivity across the category. Key job responsibilities- Lead a team of highly experienced Category Professionals in the complex vertical Retrofits, Expansion and Improvements (REI). - Develop, mentor, and coach top talent to create succession plans for the team- Build relationships with key stakeholders and Customers- Help develop Key Performance Indicators and set goals for the team- Develop mechanisms to track team progress to ensure we are meeting customer expectations- Help guide and lead the team to develop long term robust category strategies that deliver bar raising results- Share in celebrating successes and lessons learned for the team- Drive alignment and establish success criteria for common or shared goals around Savings, Supplier Diversity, and Sustainability- Act as a market intelligence provider regarding categories; anticipate strategic opportunities and keep key stakeholders informed- Candidate must be able to travel, up to 15%A day in the life- You will deliver market leading low-cost, innovative and sustainable equipment/services to help our Operations teams succeed and delight Amazon.com customers with speed, selection and convenience- You will collaborate to seek inputs and manage outputs from our external suppliers as well as internal partners across Design & Operations Engineering, Workplace Health & Safety, Finance and Reliability/Maintenance Engineering- You may have to adapt and sometimes take different roles from strategy development to project management to rapidly meet customer needs- You will focus on deep diving categories to unlock value and help deploy emerging technologies at scale for OperationsAmazon offers a full range of benefits for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the team- We are customer inclusive and take a data-informed approach to scalable globally for all our customers - We are Safety-first, innovation-first team; we experiment new ideas and challenge old norms- We believe in strategic partnerships to unlock optimal value and cost of ownership across our categories- We lead on & advocate Design for Sustainability to help reduce the carbon footprint of our Operations buildings- 7+ years of working cross functionally with tech and non-tech teams experience- 7+ years of team management experience- 7+ years of cross functional project delivery experience- 7+ years of program or project management experience- 7+ years of supply chain experience- Bachelor's degree- Experience managing, analyzing and communicating results to senior leadership- Master's degree- Experience building teams and developing strategic procurement roadmaps.- Experience defining program requirements and using data and metrics to determine improvementsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $128,600/year in our lowest geographic market up to $212,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Are you passionate about shaping large-scale cloud-based innovation in Media & Entertainment? Then you may be interested in joining our Amazon Web Services (AWS) Media & Entertainment Specialist Business Development team to drive adoption and transformation around the world.In this role, you will be partnering with the Amazon Global Sales teams across the globe to identify key customers and new areas of growth in Monetization and AdTech for the Media & Entertainment, Games and Sports Industry Business Unit at AWS. You will have the opportunity to work with many teams across our global organization, and help to identify the next wave of transformative, innovative and exciting customers. Key job responsibilities- Partnering with Account Management teams to drive incremental sales pipeline and revenue growth from Media & Entertainment workloads- Working with customers and AWS partners to identify and lead proof of concept engagements and develop new and innovative solutions- Partnering with AWS Solutions Architecture resources in design, Proof of Concept (POC), pricing, Total Cost of Ownership (TCO) and delivery activities- Collaborating with AWS professional Services to implement solutions and packaged offerings- Conducting executive workshops with industry leaders- Participating in and representing AWS in key Media & Entertainment industry associations and events- 10 + years of developing, negotiating and executing complex technology agreements within the media vertical- 10 + years developing strategies that influence leadership decisions at the organizational level- Bachelor's degree or equivalent experience- Experience as a founder or executive focused on related segments, or as a practice leader or business unit owner- Experience selling to Fortune 1000 or Global 2000 organizationsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

The NA Delivery Service Partner (DSP) Performance Org is charged with raising the bar by providing actionable feedback on customer experience and delivery quality, protecting the overall health of the last mile delivery network and mitigating risk to Amazon. DSP Performance Ops partners with multiple programs across the Delivery Service Partner (DSP) and Last Mile organization. We provide these programs with operational, case management, and investigative support. Partners include but are not limited to: DA Focus, Service Level Standards (SLS) Scorecard, On Road Conduct & Safety (ORCAS), DSP Relations, High Severity Incidents, and LMAQ.The DSP Performance Ops team is seeking a talented Operations Lead to join our team! As an Individual Contributor, the Ops Lead plays a pivotal role across the DSP Performance space by developing and implementing innovative solutions that optimize the performance of the entire team, enhance case management, and ultimately allow us to better support our DSP business partners.Key job responsibilities• Builds collaborative relationships with Operations Managers to gain alignment on changes, surface pain points and solve key problems; balances impact of added scope and operational capacity • Implement and Oversee ongoing projects related to SOP improvements, training efforts, and tech implementation• Present operational call-outs to leadership during business reviews• Manage ongoing process improvement projects as outlined by stakeholders, managers, or self-identified initiatives• Support, mentor, and motivate team as a trusted business partner• Monitor safety, quality, productivity, and customer expectations• Partner with cross-functional stakeholders to drive programs operationally that enable DSPs and Transporters to be safe and successful• Think Big across the Last Mile space, delivering holistic, scalable solutions• Operate and deliver in a fast-paced environmentA day in the lifeOn any given day, the successful Operations Lead can expect to interact with internal and external stakeholders in the accomplishment of business goals. Operations Specialists will look to you for guidance, Peers will be dependent on the tools you build for their success, and leaders will look to you for business insights. An Operations Lead will run meetings, manage projects with some ambiguity, and provide routine communication across the organization.- Bachelors degree and/or 4 yrs of blue badge experience. - Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level- 1-2 years working with Salesforce or other equivalent case management system.- Experience with operations, risk, fraud investigations etc.- Experience with six sigma tools and Lean techniques- 2+ years experience in process improvement and SOP development- 2+ yrs in Last Mile, DSP operations, or equivalent experienceAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The Amazon Extra Large (AMXL) supply chain team is looking for an experienced Supply Chain manager with a strong record of achieving results, to create and execute our worldwide supply chain. AMXL obsesses over customers by offering a white glove service where we deliver TVs and other large items like furniture to customers’ homes. Not only do we deliver large parcels, we unpack, assemble, install and sometimes even do tests, hauling away old items as needed.We're looking for an experienced demand planner for our AMXL Returns network. You will be responsible for managing significant operational and service growth across the North America Last Mile Operations and work with cross-functional and cross-org teams to understand the business and identify customer needs.We are seeking an experienced leader for an exciting opportunity to work in the last mile delivery space to create forecasting processes to manage forward and reverse logistics in last mile delivery operations. In this role you will deal with ambiguity, identify problem statements and develop innovative solutions to improve Customer Experience, reduce cost and create a best-in-class home delivery network.The transportation network encompasses all of the operations required to deliver worldwide shipments from our fulfillment channels to our customers.Key job responsibilitiesOwn key metrics and goals such as forecast accuracyCreate a plan that creates a balance between customer experience, speed and costOwn the end-to-end strategy using the forecast as the guidance to achieve that strategyDevelop deep understanding of transportation planning and optimization toolsPartner with product, technical, operations and other network planning teams to build scalable solutionsDesigning program mechanisms to reduce bottlenecks, improve communication, identify risks, and gather feedback from worldwide stakeholdersCreate hypothesis on ambiguous problem statements and gather data to create an analysis to prove or disprove these hypotheses.Proactively build and manage relationships with key internal stakeholders across the businessesContinuous Improvement – Analyze the impact of business changes on demand (region/sites) and continuously improve the forecasting processes by diving deep into the gaps within existing tools and by automation and standardization while working with internal and external stakeholders (Retail, Finance, Transportation, Operations).Voice of Customer – Work with all customers (Capacity Planning, Operations, Middle Mile team) to understand and document their changing requirements and create a plan to deliver results for them.And finally, rolling up your sleeves to get things done!- 2+ years of program or project management experience- Experience in MS Access and SQL- Experience in requirement gathering and ability to write clear and detailed requirement documentAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon Freight is seeking a driven Sales Development Representative to identify and qualify new business opportunities for our freight transportation solutions. In this hunting role, you will use strategic outreach and consultative sales techniques to build pipeline and uncover potential customer needs that can be met by Amazon's freight offerings.Operating in a fast-paced, startup-like environment, you will apply your sales development expertise to generate qualified leads through cold calling, social selling, and other prospecting methods. You will develop a deep understanding of Amazon's freight products and the logistics industry to have credible conversations with prospects.This role allows you to hone your sales skills while collaborating cross-functionally with Amazon Freight's sales teams on go-to-market strategies, campaigns, and targets. You will accurately track all prospect data and sales activity in Amazon's CRM systems.Key job responsibilities• Prospect into target accounts and identify new business opportunities through strategic cold calling, social selling, email campaigns and other outbound tactics• Manage a qualified sales pipeline by developing a deep understanding of prospect accounts, logistics challenges, and supply chain requirements• Leverage product knowledge and consultative sales skills to position Amazon Freight's capabilities in alignment with prospect needs• Collaborate closely with Amazon Freight's BD reps to provide qualified leads and support the sales process through the full cycle• Accurately track all prospect/customer interactions and sales activity data in Salesforce CRM• Participate in marketing campaigns, events, and other lead generation initiatives to drive pipeline growth• Meet and exceed quarterly targets for qualified opportunities and other key metrics• Provide feedback to product and marketing teams to enhance Amazon Freight's go-to-market strategyA day in the lifeThe day begins by reviewing the pipeline and planning strategic outreach activities. A core focus is dedicated to prospecting into target accounts through cold calls, emails, and social selling tactics - leveraging research to tailor messaging around each prospect's logistics needs and how Amazon Freight's solutions can provide value. Throughout the day, there is close collaboration with BD reps to provide a seamless handoff of qualified opportunities ready for deeper evaluation. Before wrapping up, all prospect interactions are meticulously logged, pipeline metrics updated, and a plan prepared for the next day's prospecting activities.About the teamAmazon Freight is a new startup business within Amazon focused on developing an industry leading transportation product offering. We provide external freight customers access to the world class network and freight services used to operate Amazon’s own business. Our enterprise-ready freight offerings ensure our customers' freight is moved with the highest level of service and quality at a competitive price across multiple modes of transportation (Truckload, LTL, Intermodal).- 3+ years of sales experience- 4+ years of B2B sales experience- Experience analyzing data and best practices to assess performance drivers- Experience closing sales and generating revenue- Experience with sales CRM tools such as Salesforce or similar software- Experience influencing C-level executivesAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Join Amazon's rapidly growing Global Logistics Shipper Support team as a Senior Account Specialist, where you'll play a crucial role in enhancing the shipper experience for vendors and sellers. In this dynamic position, you'll drive innovation in transportation and logistics by evaluating network shipper performance, coaching partners, and implementing strategic improvements. Your work will directly impact Amazon's efficiency and customer satisfaction on a global scale.Key job responsibilities- Analyze and present daily performance data to identify areas for improvement- Develop and implement solutions to overcome transportation disruptions in real-time- Lead weekly calls and daily business reviews with assigned shippers- Create clear, data-driven recommendations to influence shipper behavior positively- Contribute to team process improvements and mentor fellow team membersA day in the lifeYour day starts with reviewing the latest shipper performance metrics and preparing for your daily business review call. You'll collaborate with cross-functional teams to address any urgent transportation issues and work on long-term improvement strategies. Throughout the day, you'll engage with shippers, providing coaching and support to enhance their performance. You'll also contribute to team meetings, sharing insights and best practices, and work on process improvement initiatives.About the teamThe Global Logistics Shipper Support team is at the forefront of revolutionizing the transportation and logistics industry. We're committed to continuously improving our network efficiency and shipper performance through data-driven insights and innovative solutions. Our team values collaboration, problem-solving, and a relentless focus on enhancing the overall transportation experience for our partners and customers.Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan Learn more about our benefits here: - High school or equivalent diploma- 1+ years of program management, logistics, operations, supply chain, transportation, or equivalent experience- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Experience managing large data sets and utilizing to drive performance and process improvements- Bachelor's degree- 1+ years of management experience- Experience with SQL- If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Amazon’s global fulfillment network enables any merchant to ship items that are ordered on Amazon to any place on earth. There is a complex network of ways in which items move between vendor locations, Amazon warehouses, and customer locations as well as several intermediate locations through which packages travel before reaching the customer. With a scale of millions of packages, each with different attributes and delivery requirements, what results is a highly dense graph of nodes.We have built a highly respected BI and Data Engineering team which is focused on solving complex problems in worldwide transportation using workflows, optimization algorithms, and machine learning systems. These are large-scale distributed systems handling millions of packages being shipped through the Amazon logistics network.As a Senior Business Intelligence Engineer, you will develop datasets, dashboards, reports, and visualizations using BI tools, and provide data-driven recommendations to support strategic planning within Amazon Shipping. Additionally, you will deliver across planned projects that will improve overall cost and profitability for the business.About the teamInclusive Team CultureWe’re looking for a new teammate who is enthusiastic, empathetic, curious, motivated, reliable, and able to work effectively with a diverse team of peers; someone who will help us amplify the positive & inclusive team culture we’ve been building.Key job responsibilitiesData Management and Integration: Collect, process, and manage large datasets from various sources, ensuring data accuracy, consistency, and accessibility.Data Analysis: Analyze complex data sets to identify trends, patterns, and insights that can inform business decisions.Reporting and Visualization: Develop and maintain dashboards, reports, and visualizations to present data insights in an understandable and actionable format.Stakeholder Collaboration: Work closely with stakeholders to understand their data needs, provide data-driven recommendations, and support strategic planning.Tool and Technology Utilization: Utilize and stay updated with the latest BI tools and technologies to enhance data analysis and reporting capabilities.- 10+ years of professional or military experience- 5+ years of SQL experience- Experience programming to extract, transform and clean large (multi-TB) data sets- Experience with theory and practice of design of experiments and statistical analysis of results- Experience with AWS technologies- Experience in scripting for automation (e.g. Python) and advanced SQL skills.- Experience with theory and practice of information retrieval, data science, machine learning and data mining- Experience working directly with business stakeholders to translate between data and business needs- Experience managing, analyzing and communicating results to senior leadershipAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.