At Amazon, we work hard to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. The Last Mile Delivery Service Partner Team, who supports Delivery Service Partners (DSPs) across the globe in one of the fastest-growing industries in the world, is seeking an organized and driven individual to support global standardization and centralization efforts.

The WW Delivery Service Partner (DSP) Services and Standards Team works with DSPs, Business Coaches, Finance, Fleet Managers, and delivery stations to support the relationship between Amazon and our DSPs. We are responsible for providing world-class payments and services experience to DSPs.

As a WW DSP Business Standards Lead, you will support with standardization and centralization efforts for both local and world wide internal Amazon teams. This role will stretch you into program management and you will be responsible for resolving both simple and complex problems for our customers in a timely manner. Success in the role will be achieved by taking action in delivering results while building relationships with internal Amazon teams (stakeholder management), and leading collaboration efforts aimed to identify, define, and maintain programs and initiatives that measurably improve the customer experience.

Overall responsibilities will include the following functions:
- Manage multiple stakeholders partnerships locally and worldwide.
- Execute daily / weekly / monthly Payments and other services by following standard operating procedures (SOPs).
- Uploading and reporting on daily metrics, Wiki updates, and DSP support updates.
- Create new processes and update existing processes as needed while reviewing and updating SOPs as required.
- Prioritizing while balancing multiple tasks and stakeholders.
- Assist with other DSP program activities as needed.

Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where & when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space.

Key job responsibilities
Cross-functional work with Global DSP Payments Teams to drive standardization and optimization.
Manage multiple stakeholders partnerships locally and worldwide.
Execute daily / weekly / monthly Payments and other services by following standard operating procedures (SOPs).
Uploading and reporting on daily metrics, Wiki updates, and DSP support updates.
Create new processes and update existing processes as needed while reviewing and updating SOPs as required.
Prioritizing while balancing multiple tasks and stakeholders.
Assist with other DSP program activities as needed.
Interact with stakeholders from other parts of the world in their native language (if applicable).


- 2+ years of data analysis and formula creation in Microsoft Excel experience
- Experience with end-to-end project management
- Experience using data to drive root cause elimination and process improvement
- Experience with Microsoft Office products and applications
- Knowledge of VBA and Excel Macro creation and modification

- Bachelor's degree or equivalent
- Proficiency in at least one additional language, such as Spanish, Portuguese, Arabic, Italian, German, or Hindi.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.