The Amazon Extra Large (AMXL) supply chain team is looking for an experienced Supply Chain manager with a strong record of achieving results, to create and execute our worldwide supply chain. AMXL obsesses over customers by offering a white glove service where we deliver TVs and other large items like furniture to customers’ homes. Not only do we deliver large parcels, we unpack, assemble, install and sometimes even do tests, hauling away old items as needed.

We're looking for an experienced demand planner for our AMXL Returns network. You will be responsible for managing significant operational and service growth across the North America Last Mile Operations and work with cross-functional and cross-org teams to understand the business and identify customer needs.

We are seeking an experienced leader for an exciting opportunity to work in the last mile delivery space to create forecasting processes to manage forward and reverse logistics in last mile delivery operations. In this role you will deal with ambiguity, identify problem statements and develop innovative solutions to improve Customer Experience, reduce cost and create a best-in-class home delivery network.

The transportation network encompasses all of the operations required to deliver worldwide shipments from our fulfillment channels to our customers.

Key job responsibilities
Own key metrics and goals such as forecast accuracy
Create a plan that creates a balance between customer experience, speed and cost
Own the end-to-end strategy using the forecast as the guidance to achieve that strategy
Develop deep understanding of transportation planning and optimization tools
Partner with product, technical, operations and other network planning teams to build scalable solutions
Designing program mechanisms to reduce bottlenecks, improve communication, identify risks, and gather feedback from worldwide stakeholders
Create hypothesis on ambiguous problem statements and gather data to create an analysis to prove or disprove these hypotheses.
Proactively build and manage relationships with key internal stakeholders across the businesses
Continuous Improvement – Analyze the impact of business changes on demand (region/sites) and continuously improve the forecasting processes by diving deep into the gaps within existing tools and by automation and standardization while working with internal and external stakeholders (Retail, Finance, Transportation, Operations).
Voice of Customer – Work with all customers (Capacity Planning, Operations, Middle Mile team) to understand and document their changing requirements and create a plan to deliver results for them.
And finally, rolling up your sleeves to get things done!

- 2+ years of program or project management experience

- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.