Nashville

Are you an innovative and organized leader that wants to be part of world-class sortation centers and logistics systems across the globe? Do you want a high level of ownership in developing mechanisms to solve complex problems? Does the challenge of designing sustainable processes appeal to you? If so, we have the job for you!NASC Engineering is searching for an innovative and solutions-oriented Strategic Planning Engineer to lead process initiatives and manage under the roof (UTR) improvements (process design & material flow) for Amazon's Middle Mile network. A Strategic Planning Engineer's goal is to provide transparent and collaborative support to our customers, helping them overcome barriers and achieve their goals. We strive to introduce effective solutions to address organizational challenges and consistently challenge our own assumptions to drive consistency across initiatives.Strategic Planning Engineers value their direct relationship with stakeholders and customers and ensure that all requests are evaluated and prioritized based on data-driven analysis aligned with strategic business directives. We also provide transparency in the decision-making process and encourage input and approval from cross-functional teams across NASC Engineering. We keep our customers updated on the status of their requests, provide clear directions on the next steps, and explain why requests are approved or declined.We fully embrace Amazon's principles and consistently implement scalable, simple, customer-focused programs and processes that align with strategic directives. We are flexible and adapt to the unique and changing needs of our customers. You will work with a team of highly skilled and highly engaged engineers in a fast-paced and often ambiguous environment. Our team works on hundreds of projects each year. You will be challenged; you will learn; you will work on high impact, high visibility projects; you will grow.Key job responsibilities• Spearhead prioritization of strategic initiatives• Create and maintain standard processes and documentation• Lead meetings, while ensuring the team is tracking to their deliverables• Provide insight and identify risks for business decisions• Gate-keep all internal and external requests and support the team in prioritizing the requests that are taken on• Report project status updates to the NASC Engineering Director and VP• Effective communication skills, with the ability to execute the team vision- Experience working with Material handling equipment (MHE)- Bachelor's degree in engineering, management, or technology- 3+ years of directly managing and responsible for multiple large projects experience?- Master's degree in engineering, management, or technology- Experience with Six Sigma, lean manufacturingAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $68,900/year in our lowest geographic market up to $126,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Are you a self-starter and top performer? Do you enjoy putting the customer at the center of everything you do? Then come join Amazon’s Fulfillment Center Network Delivery team.We are seeking a Technical Infrastructure Program Manager to join our group of highly skilled engineers and project managers. We are responsible for designing, building, and scaling Amazon’s order fulfillment infrastructure in a fast-paced, dynamic work environment. Key job responsibilities- Serve as an interface for data and voice circuit ordering and tracking- Obtain circuit quotes in a timely manner based on validated customer requirements- Order, budget and track all open data/voice circuit requests and drive timely installations- Generate and deliver consolidated status reports for IT leadership weekly- Ensure circuit sizing, installation, and augmentation processes meet and comply with all Amazon polices and guidelines, specifically IT and internal Engineering- Develop business relationships and new partnerships with network operators and Internet Service Providers across the LATAM region- Manage carrier partners to ensure telecom delivery dates are met consistently- Analyze program-related metrics to evaluate partner performance and identify opportunities for improvement- Optimize cross-team processes to improve operational efficacy- Communicate project risks to all stakeholders across all levels and take appropriate action to mitigate risk- Audit utilization of active circuits, cancelling or disconnecting unused circuits- Assist in other administrative duties, including supplier invoice auditing, asset tracking, and inventory management- Attend and actively participate in quarterly vendor business reviewsA day in the lifeYou will be responsible for hundreds of voice, and data telecom circuits that directly support the monthly shipment of millions of Amazon.com customer orders.In this role, you will be responsible for the entire life cycle of voice and data circuits, both new and existing, needed for fulfillment operations in LATAM, US and Canada. This role requires you to work independently with limited direction, communicate effectively with team members in disparate geographic locations, and drive circuit installation timelines will be critical to your success.You will work on a team submitting requests for quotes, ordering, budgeting and managing install projects of 500+ concurrent circuit orders while partnering closely with service providers, real estate, engineering and operations organizations to ensure circuits are correctly provisioned, delivered, and maintained.As a single point of contact for various aspects of the telecom circuit ordering and tracking process, you will be required to resolve problems and develop relationships at all levels of the organization, including outside vendors.- 3+ years of technical infrastructure management experience- Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)- Experience with varying scenarios of infrastructure builds- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedulesAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

At Amazon we believe that Every Day is still Day One! We’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people.We are looking for a Technical Infrastructure Program Manager with expertise in electrical system design, inspection, testing, and maintenance to join the Base-Building Electrical Engineering team. The ideal candidate will be a highly motivated individual with a proven track record of designing & improving electrical system maintenance programs & policies, experience in developing and scaling maintenance based retrofit programs, has worked with cross functional teams to solve problems at scale and at a rapid pace, and has the ability to perform analysis on electrical systems in various ways (electrical testing analysis, protective relaying, power system design, short circuit analysis, commissioning, etc)Key Responsibilities: - Travel up to 60% of the time - Support deployment of voltage stabilization system across NA- Support, improve, and develop electrical maintenance programs and policies at warehouse locations, including audits of existing programs in compliance with local codes and global standards - Partner with Risk Management and other key stakeholders in changes to the electrical systems - Perform detailed calculations to establish standards and specifications - Inspect installations and observe operations to ensure compliance with design and equipment specifications and safety standards. - Support operations, construction, and other relevant departments with electrical subject matter expertise - Conduct equipment failure investigation and provide mitigation solutions - Build relationships with electric utilities in support of Category Management to alleviate worst actor grid performance - Identify opportunity to invest in resilience via utility engagement, improvements internal to the facility, or tooling/guidance improvements for Field teams - Develop and implement procedures for monitoring, diagnosing, and maintaining performance of assets - Partner with Internal Audit, Risk Management, Safety, and/or Real Estate to review internal and external audit .findings related to electrical and related risks, including building authority audits, insurance audits, and similar.Key job responsibilities• Ensures compliance with the requirements of technical guidelines, standards, policies and statutory requirements.• Manage resilience retrofit support at scale to install voltage stabilization equipment• Recommends process, product or service improvements to meet internal and/or external business challenges and/or regulatory issues.• Contributes to the development of the team's functional strategy.• Conducts equipment failure investigation and mitigation.• Develops and implements procedures for monitoring, diagnosing, and maintaining performance of assets and operations.• Participate in investigations of all electrical related incidents and propose remedial actions to prevent re-occurrence.• Support On Call rotation for severity eventsA day in the lifeThis role will become an immediate contributor to the Electrical Engineering resilience investment strategy across NA. The Electrical Engineering team will initiate the investment plan in 1Q25, and the candidate will play a major role in planning and execution of the program. If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! About the teamThe RME Electrical Engineering (EE) team is a global support to Field RME and Operations. The team supports three primary pillars - Electrical Safety, Reliability, and Resilience. Within these pillars, Global EE manages numerous programs to ensure compliance with regulatory requirements, reliability based programs to move the needle for electrical power system reliability, and needle moving improvements to resilience to solve downtime impact from grid disturbance.- Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)- Experience with varying scenarios of infrastructure builds- 3+ years of technical infrastructure management experience- Knowledge of electrical manufacturing processes- Knowledge of electrical codes and standards- Professional Engineer (PE) certification- Experience with software development and platform implementation- Proven ability to analyze and troubleshoot power systems failures- Strong project management capabilities- Able to problem solve and troubleshoot as the need arises- Exceptional written and verbal communication skills- 6+ years in operational and maintenance role as an Electrical EngineerAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,400/year in our lowest geographic market up to $197,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

The NA Delivery Service Partner (DSP) Performance Org is charged with ensuring the DSP network raises the bar on customer experience and delivery quality, while protecting the overall health of the network and mitigating risk to Amazon. DSP Performance Ops partners with multiple programs across the Delivery Service Partner (DSP) and Last Mile organization. We provide these programs with operational, case management, and investigation support. Partners include but are not limited to: DA Focus, Service Level Standards (SLS) Scorecard, On Road Conduct & Safety (ORCAS), DSP Relations, High Severity Incidents, and LMAQ.The DSP Performance Ops team is seeking a talented L4 Performance Ops Specialist to join our team! As an Individual Contributor, the Ops Specialist is an integral part of our operations team, performing high judgement investigations and research to inform decision making and appropriate actions for the various programs we support, while simultaneously developing and implementing innovative solutions that optimize the performance of the entire team, allowing us to better support our customers.Key job responsibilities• Adheres to Standard Operating Procedures (SOPs) for case handling, while leveraging multiple Amazon tools to complete complicated, high-judgement investigations and decision-making• Evaluates root cause and performing data analysis to identify opportunities for process improvement• Escalates trends in issues or pain points occurring within the process• Builds collaborative relationships with Operations Managers and Program Manager partners to gain alignment on changes, surface pain points and solve key problems; balances impact of added scope and operational capacity• Implements and Oversees ongoing projects related to SOP improvements, training efforts, and tech implementation• Presents operational call-outs to leadership during business reviews• Manages ongoing process improvement projects as outlined by stakeholders, managers, or self-identified initiatives• Supports, mentors, and motivates team as a trusted business partner• Monitors safety, quality, productivity, and customer expectations• Partners with cross-functional stakeholders to drive programs operationally that enable DSPs and Transporters to be safe and successful• Thinks Big across the Last Mile space, delivering holistic, scalable solutions• Operates and delivers in a fast-paced environment• Must be able to work a schedule that includes a Sunday or a SaturdayA day in the lifeOn any given day, the successful Ops Specialist can expect to interact with internal and external stakeholders in the accomplishment of business goals. Peers, leaders, and stakeholders will look to you for guidance and your business insights. An Ops Specialist will deep dive the most sensitive of cases that pose imminent risk to our business while having the chance to run meetings, manage projects with some ambiguity, and provide routine communication across the organization. Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experienceExperience with MS Word, Excel, OneNote, OutlookWork a flexible schedule/shift/work area, including weekends, nights, and/or holidaysSkilled in SalesForce or equivalent case management softwareAbility to multi-task with efficiency and quality1+ years of performance metrics, process improvement or lean techniques experienceExperience in Safety, Risk Management, or investigations with a proven track record of critical thinking ability.2+ years work experience involving DSPs, DA's, and/or Last Mile Operations.Proficiency in intermediate/expert functions of Excel2+ Years Experience using SalesforceBasic SQL/VBA knowledge a plusExperience performing investigative workAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is seeking a highly skilled and motivated Transportation Specialist to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join a new team in a huge growth area for Amazon.An ideal candidate has a background in transportation and excellent data driven problem resolution skills. He/she has the ability to pull and analyze data with ease, drive process improvements, standardize our processes and eliminate the root cause of defects within the current systems. This job will require exceptional communication skills while having the ability to work independently in a high pressure environment.Key job responsibilities - Continual, tactical communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) - Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed - Publish performance metrics to assist with driving business results - Identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations - Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data - Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered - Work within various time constraints to meet critical business needs, while measuring and identifying activities performed - Excellent communication, both verbal and written as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience- High school or equivalent diploma- Work 40 hours/week, and overtime as required- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Are 18 years of age or older- Data management & data quality control experience with experience pulling and analyzing large sets of data, SQL experienceAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.