Do you want to play a key role in building solutions for Last Mile delivery? Do you thrive on building from the ground-up? Are you looking for a role where you can influence organizational wide initiatives? The Americas Delivery Service Partner (DSP) team is looking for a customer-obsessed Sr. Program Manager to build scalable solutions for our internal and external partners. We seek a self-starter who can dive deep to understand disparate processes, learn and be curious about all areas of the program, and create simple solutions.

As the Sr. Program Manager in DSP Accountability, you will dive deep data and process, work backwards from the customer, and implement solutions. You will deeply understand processes, link inputs to outputs, and focus on desired outcomes. You will optimize existing processes, create structure in new areas, and build and scale mechanisms from the ground-up. You will effectively partner across Program, Product, and Technology teams across Last Mile. You will create and get buy-in for your roadmap, overcome obstacles, and deliver scalable solutions. You will have full ownership for your area, create metrics and monitor progress, recommend and implement solutions, and report on program effectiveness to leadership.

Key job responsibilities
This leader will own an important business area for the organization. They will lead and influence effectively across organizational boundaries. They will deeply understand partner team data and processes and drive solutions for long-term and scalable success. They will create alignment on shared goals, interact with senior leaders, and drive progress. They will have the capability to analyze complex business data, generate actionable insights, drive cross-functional solutions, and report progress to senior leadership. They will possess excellent verbal and written communication skills. Maturity, the ability to handle ambiguity, high judgment, experience with customers, ability to influence, analytical skills, and communication are essential to success in this role.

A day in the life
The DSP Compliance and Enforcement team is responsible for building mechanisms to monitor and enforce DSP compliance with the DSP Program Policies and Program Agreement in US, CA, MX, and BR. This role will support both the Monitoring and Enforcement Plan (MEP) and Breach of Contract (BOC) programs, specifically supporting MEP development for new or emerging risks facing the DSP business, assessing the effectiveness of existing MEPs and signals, and driving scalability and efficiency in our workflows and mechanisms.

Our stakeholders span the program, product, risk, analytics, and legal functions, and our primary customer is the AM DSP network.

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience defining program requirements and using data and metrics to determine improvements
- Experience implementing repeatable processes and driving automation or standardization

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- PMP certificate

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.