Seattle

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. We are seeking a Finance Manager with strong financial analysis background to provide support for the Contribution Profit (CP) product owned by Profit Intelligence (PI), which is part of Selling Partner Services (SPS) organization. SPS are responsible for several key elements of Amazon’s flywheel: which ensure low prices for our Customers, provide a rich tool kit for our Selling Partners to work with Amazon; drive traffic and increase conversion through replenishment and promotion programs; and drive profitability and controllership initiatives to lower our cost structure. PI develops systems and mechanisms that deliver profitability metrics, insights and automated decision-making for the WW Consumer businesses and flywheel; such as Historical Contribution Profit (HCP), Forecasted Contribution Profit( FLCP), Fortune, Turismo. CP provides item-level profitability metrics for each item shipped and is used in both managerial reporting and automated systems across the WW Consumer businesses. CP utilizes economic, financial, and business fundamentals to attribute costs and revenues to millions of shipments a day to drive informed decision-making at many levels. You will be partnering with operations, finance, accounting business, and technical teams across 14 marketplaces and several businesses to audit, develop, and implement CP allocation methodologies that assign billions of dollars of revenue and cost to items and shipments. As a finance partner, you will own building mechanisms to drive controllership, accuracy, insights and innovation in these products which directly ties to measurable, large scale improvements for the business, finance, sellers and our customers. You will gain experience and help shape the fundamental aspects that drive the Amazon Retail and Seller businesses. This role operates in a fast-paced, global, results-oriented environment, and the successful candidate must have the ability to influence the decisions of senior business leaders through effective verbal and written communication, which would include logical reasoning, data analytics and the presentation of alternatives. The successful candidate must be able to think and act both strategically and tactically in an ambiguous environment with many stakeholders and opinions. This individual should possess solid business judgment, strong analytical skills, attention to detail and a strong desire to dive deep into business problems and help solve them. This role will be a good fit if you: - are highly analytical and detailed oriented with a passion for diving deep into processes, systems, and data - create new processes and mechanisms to drive controllership on inputs and outputs of the business - technically savvy and excited about partnering with a technical team to solve large scale, impactful problems - able to communicate complex issues in a clear and concise way - thrive in fast-paced environment with ambiguous situations and are able to multi task with several priorities - have solid conceptual thinking and problem solving skills - are able to work with large sets of data Key job responsibilities - Develop and execute audit programs on Contribution Profit components and provide detailed findings - Partner with global, diverse stakeholders to to develop and propose new allocation methodologies for revenues and cost - Provide validation and impact analysis support for program launches - Develop and automate governance and financial controllership mechanisms to ensure the accountability, data quality and accuracy through all aspects of the business workflow - Dive deep into financial statements, build financial bridging and benchmarking to measure accuracy and variance analysis using Cognos TM1 - Identify automation and tooling opportunities to drive efficiency and improvements in the audit and allocation processes - Ability to gather, reconcile and analyze very large datasets through SQL and other analytical tools - Identify and communicate key metrics, achievements, and opportunities and understand the needs of our customers and users to drive product enhancements - Project management experience and ability to prioritize enhancements, features, and projects - Facilitate financial review meetings with cross-functional business, technical, and senior management About the teamPBMS Finance is the primary finance partner for CP products (HCP and FLCP) and all customer facing analytical tools within Profit Intelligence (Phoenix) and Chronicle products (Fortune, Turismo, Overwatch and CP to P&L bridging). These tools drive critical decisions such as pricing, selection and key business insights for Amazon and power Amazon's flywheel. - 5+ years of tax, finance or a related analytical field experience- BA or BS in Finance, Accounting, Business, Economics, or a highly analytical field (e.g., Engineering, Math, Computer Science) and 5+ years of finance experience, or Master’s degree and 3+ years of finance experience- 7+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience- 7+ years of solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (e.g., financial savings, operational improvements, or customer benefits) experience- MBA, or CPA- Knowledge of SQL/ETL- Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)- Experience delivering forecasting, budgeting, and variance analysis, and data interpretation of resultsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $85,900/year in our lowest geographic market up to $179,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Finance is all about the numbers…unless you work at Amazon; it’s knowing the numbers and so much more. Enthusiasm and energy help us deliver new ideas, and solutions. Will you seek to challenge the status quo, and accept that your ideas and mechanisms may be tested daily? At Amazon, we move with purpose and speed, and this requires we work with a dynamic network of Operations, HR, Tech and Retail partners.Our Finance leaders work cross functionally, help others understand financial decisions and are *the* trusted business advisor. They employ every facet of data and communication to ensure our partners and our leaders have the most up to date and reliable information to help them make the best possible decision. Come teach us a few things, and we’ll teach you a few things as we navigate the most customer-centric company on Earth.The Worldwide Customer Service Finance team is looking for a FP&A Finance Manager to join our growing business to support the customer service teams. You will also build and leverage an extensive cross-functional partnership with businesses and finance teams to drive key strategic planning process, variance analysis cost reduction while improving customer experience. The successful candidate will be a self-starting contributor with effective business partnership experience and proven abilities to manage complex projects and dive deep into the details when needed. This person will partner with finance and business leaders across several teams to provide strategic guidance, tactical direction, and decision support.The successful candidate will enjoy the challenges and rewards of working in a fast-growing organization and a very international environment. They already know how to make sense between details that make all the difference, and those that don’t add value. Also, they will be creative and an analytical problem solver with the ability to fulfill the Amazon motto to “Work Hard. Have Fun. Make History.”Key job responsibilities- Leading components of our monthly financial reporting, ad-hoc project analyses, and financial modeling and financial planning processes for WWCS.- Working with partner teams to identify and report on key financial metrics- Working with partner teams to understand gaps behind monthly variances- Continuously improving existing processes with an eye toward automation, scalability, and efficiency- Complete complex business modeling and analysis to identify operating improvements and deep dive on cost structures- Influence business decisions with effective verbal and written communication, data driven analysis and modeling, and presentation of options and alternatives- Facilitate financial review meetings with various levels of leadership to ensure effective finance and cost management- Recommend, develop, and implement policies and programs that guide the organization in maintaining and improving its profitability- Work with data source providers and technology teams to ensure that key data is timely and accurate- Manage data in financial systems, and create insightful reports to drive business decisions- Reconcile financial reports across different businesses; drive process improvements, automation, and consistency- Drive regular metrics reviews, as well as analytical support through deep-dive analyses- Improve tools, processes, scale existing solutions, create new solutions as required based on stakeholder needs.- BA or BS in Finance, Accounting, Business, Economics, or a highly analytical field (e.g., Engineering, Math, Computer Science)- 5+ years of finance experience, or Master’s degree and 3+ years of finance experience- 6+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience- 6+ years of solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (e.g., financial savings, operational improvements, or customer benefits) experience- MBA, or CPA- Knowledge of SQL/ETL- Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)- Experience delivering forecasting, budgeting, and variance analysis, and data interpretation of resultsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $85,900/year in our lowest geographic market up to $179,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon seeks a Finance Manager to join the WW Books Finance team. Amazon Books operates across multiple marketplaces around the globe offering customers a huge selection of physical and digital books, including Kindle Unlimited subscriptions. The business also prints books, acts a publisher, and innovates in new areas such as manga web scrolling comics. The successful candidate will be thoughtful, analytical, and have a demonstrated ability to influence the decisions of senior business leaders through effective verbal and written communication, financial analysis, and logical reasoning. The role operates in a fast-paced, global, results-oriented environment, and will provide decision support and advice for key business leaders. The role will act the global WW Books Finance leader for the Free Cash Flow (FCF) mechanism and Cost-to-Serve forum, as well as own other critical ad hoc projects.Key job responsibilities• Lead the WW Books Free Cash Flow mechanism of identifying, delivering, and tracking opportunities to unlock FCF.• Lead the WW Books Cost-to-Serve forum which analyses input metrics across marketplaces to identify opportunities to lower cost and improve service levels for customers.• Own ad hoc analytical projects spanning areas such as FP&A, technology, or finance goals.• Support and own critical workstreams within annual planning activities and provide deep dive analysis in areas such as ASP, Net PPM, or Cost-to-Serve.• Partner with global marketplace finance leaders to benchmark financial performance and identify options to improve profitability and FCF.- 5+ years of tax, finance or a related analytical field experience- Bachelor's degree- 6+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience- 6+ years of solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (e.g., financial savings, operational improvements, or customer benefits) experience- MBA, or CPA- Knowledge of SQL/ETL- Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)- Experience delivering forecasting, budgeting, and variance analysis, and data interpretation of resultsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $85,900/year in our lowest geographic market up to $179,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Within Amazon’s Corporate Financial Planning & Analysis team (FP&A), we enjoy a unique vantage point into everything happening within Amazon. Our team provides strategic support to the CFO and senior leadership on enterprise-wide planning, analysis, and reporting. As the central place the entire company looks to for an understanding of financial performance, we play a major role in driving business decisions.One of Amazon’s key financial focus is long-term, sustainable growth in free cash flow. As part of the Corporate Free Cash Flow (FCF) team, the Finance Manager/Principal will be responsible for the production and administration of several key finance deliverables. In this role, you will own key processes essential to the heartbeat of Amazon Finance by focusing on developing best practices for Corporate FP&A which have impact company wide.A day in the lifeThis highly visible role will be responsible for the forecasting, reporting, and analysis of Amazon’s Free Cash flow critical components, such as Capital Expenditures through close collaborations with business finance teams across Amazon. The Finance Manager/Principal will dive deep to gain a comprehensive understanding of the drivers of free cash flow and deliver insightful analyses and narratives to Amazon’s CFO, CEO, and other executive team members. This role will be a key business partner to Accounting, Tax, and Treasury and provide inputs for our cash and tax forecasts. We are looking for an experienced leader who is adaptable, capable of exercising high judgment, making informed decisions and insists on the highest standards.Other key responsibilities include, but are not limited to:• Develop and improve financial analyses and narratives related to Free Cash Flow, Capex, and/or the Balance Sheet (Working Capital) during all planning, forecasting, and reporting cycles.• Lead and develop Corporate FP&A Cash Flow and Capex process improvement initiatives.• Will coach and develop team members within FCF.• Manage and guide one or more team members. Will have the opportunity to coach and develop the team within FCF.- 10+ years of tax, finance or a related analytical field experience- 7+ years of finance technology, forecast & budgeting, or other finance-focused competency experience- Knowledge of accounting for retail payments, e-commerce or financial services industry- Experience with budgeting, forecasting and variance analysis- Bachelor's Degree in Finance, Accounting or related.- MBA, or CPA- Experience with process improvement and delivery of financial features- Experience building and leading in a complex finance team through a mixed finance skill set (commercial finance, accounting, FP&A, audit, operations)- Demonstrated ability to develop and present analyses and insights to senior leaders- Advanced analytic, financial modeling and reporting skills.- Strong background in financial statement analysis and knowledge of general accounting principles.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $125,200/year in our lowest geographic market up to $207,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilitiesThe AWS Rack Power team is driving rapid innovation in the power systems used by Amazon Web Services. Our designs are fundamentally changing the data center, providing operational and financial benefits that are critical to the success of the AWS business and its millions of customers. We design and build power equipment used by Amazon.com and AWS services such as EC2, EBS, S3, Glacier, and Outpost. Our engineers solve challenging technology problems, and take big bets on new concepts, enabling AWS services to continue to revolutionize the industry.A day in the lifeWhat you will do: As a member of the Power Engineering team you will own the source code for firmware running the power electronics for our next generation datacenter hardware. You’ll provide leadership in the application of new technologies to enable large scale server deployments in a continuous effort to deliver a world-class customer experience. You will be a firmware subject matter expert in an engineering team responsible for both new product development as well as product sustaining and support. You will write, test, debug and ensure the control of firmware across a global fleet of equipment and delight our customers while doing it. This is a fast-paced, intellectually challenging position, and you’ll work with thought leaders in multiple technology areas. You’ll have high standards for yourself and everyone you work with, and you’ll be constantly looking for ways to improve your products performance, quality and cost. We’re changing an industry, and we want individuals who are ready for this challenge and want to reach beyond what is possible today.About the teamAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.- 2+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language- 2+ years of non-internship professional experience developing software for micro-controllers- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience- Bachelor's degree in computer science or equivalent- Experience designing software for power electronic systems or other critical systems that have been successfully deployed at scaleAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,300/year in our lowest geographic market up to $223,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale. Learn more at Do you love music and are excited about building the future of music experiences? Are you driven by directly impacting the look and feel of customer facing applications? Do you want to collaborate with design and engineering experts to deliver technologies that help accelerate innovation at Amazon? If so, the Amazon Music Product Design team is looking for a talented, passionate, Front-End Engineer with a track record of delivery, ownership and attention to detail that is excited to help us grow our design system, and prototype new features that customers will love. You will help champion how the Amazon Music design team delivers experiences that are distributed around the world, spanning mobile apps, web, tv, and voice for our customers across different geographies and musical cultures. Key job responsibilitiesWe’re growing quickly and hiring the best; this is day one. This Front-End Engineer will support the Design Systems & Engineering team focused on user-interface development, prototyping, and tooling to delivery high quality user-interfaces and user-experiences for the Amazon Music app. The role requires the need to be adept at both application architecture, reusable component frameworks, understanding the intricacies of component design, while also creating and maintaining mechanisms to deliver high quality code - including libraries, motion frameworks and prototyping design explorations. You’ll work closely with a cross functional team of UX designers, motion designers, and other engineers to collaborate on feature designs, create prototypes, implement dynamic app animations, and contribute to the component library for our Design System. Your peers will look to you to communicate technical feasibility and alternative solutions when roadblocks are discovered. Your prototyping work will help extend design explorations and drive high quality UX across our app experience. Within this fast-paced environment, you will also contribute to testing, deployment, and maintenance of our React Native component library which is leveraged by our engineering org. Your key job responsibilities will include, but are not limited to:- Working on our React Native library of reusable foundations, components and patterns.- Working on an extensible motion framework to support our quality bar.- Working on high-fidelity prototypes to support our next generation experiences.- Write high-quality, clean, efficient, performant, and well documented code to create reusable and modular components.- Document front-end engineering best practices for other cross-functional team members.- Participate in code reviews and contribute to a culture of continuous improvement.- Provide thorough unit and integration testing, and support products while deployed and used by our customers.- Balance constraints, limiting short-term workarounds, while focusing on future extensions.- Drive consensus between design, engineering and product owners.A day in the lifeWork/Life HarmonyOur team is focused on balancing life with our work, and we do this via work autonomy and by putting focus on prioritizing solutions and processes that enable us to scale. Work hours are flexible and typically self-defined.Mentorship & Career GrowthOne of the most exciting aspects of being on the Amazon Music creative team is the opportunity to partner closely with professionals across the full organization. The fast-paced, collaborativeenvironment means you’ll be working alongside engineering, product design, music industry, marketing, and creative rock stars who can help you accelerate your career, stretch your skills, and bring new ideas to market.About the teamThe Design Systems & Engineering team is embedded within the Product Design team, striving and focusing on delivering high quality CX to our customers. The team builds our design system UI library, and builds and distributes prototypes that are used for innovation and user-testing. We set the standard for the process, earning trust with all partners, biasing for action when working within tight parameters, and using sound judgment to make decisions in areas of ambiguity or uncharted territories. We partner with our engineering counterparts on the experience teams with the primary objective to enable the development of bar-raising design for our apps. - 2+ years of non-internship professional front end, web or mobile software development using JavaScript, HTML and CSS experience- Knowledge of professional software engineering & best practices for full software development life cycle, including coding standards, software architectures, code reviews, source control management, continuous deployments, testing, and operational excellence- Computer Science fundamentals in data structures, algorithm design, problem solving, complexity analysis, object-oriented design, and design patterns- Experience building performant cross-platform Mobile Applications using React Native and GraphQL- Working knowledge of iOS, Android, MacOS, Windows, Linux and Web platformsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,300/year in our lowest geographic market up to $223,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon Web Services (AWS) is a place where thousands of different personalities with the same customer obsession come to turn can’t-be-done into done. We seek builders from all backgrounds to join AWS, and we encourage our employees to bring their own voice and chart their own path. As a Global Account Manager, you are impacting digital transformations through effective engagement with C-level executives, business development executives, IT leaders, architects, developers, and various lines of businesses. You are establishing Amazon Web Services as the key cloud technology provider across the strategic accounts you manage, promoting the entire AWS products and services portfolio to the Enterprise customer market segment. On a daily basis you empower your customers to solve challenges while attaining both their operational and innovation goals. You deliver business outcomes while guiding them to become more agile, innovative, and efficient. With AWS, our customers benefit from the fastest pace of innovation, the broadest and deepest functionality, the most secure computing environment, and the most proven operational expertise. We're obsessed with customers, we see beauty in simplifying the complex, and we are comfortable with being called "peculiar." That might sound unorthodox, but our unusual approach and our culture - focused on removing obstacles so builders can build - are part of why our employees enjoy working at AWS. Do you look around corners for ways to engage and service customers? Are you passionate about using technology to solve business problems that have big customer impact? Come build with us!Key job responsibilitiesDeveloping and implementing strategy to grow presence expand existing relationships our client stakeholdersLeveraging market intelligence, industry trends, and customer insights to identify high-value sales opportunities and craft targeted sales strategies in R&DCollaborating closely with sales, technical, and product teams to understand customer requirements, propose innovative cloud-based solutions, and secure new businessMaintaining a robust pipeline of qualified opportunities and consistently exceeding sales targets through strategic account planning and executionProviding strategic recommendations to the leadership team on product roadmap, go-to-market strategies, and other initiatives to better serve the life science R&D communityStaying abreast of industry developments, competitive landscape, and emerging technologies to anticipate customer needs and position our offerings accordinglyProviding feedback and insights to the product and marketing teams to help improve AWS life science offeringsAbout the teamOur team is dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We also encourage curiosity and ownership of self-service learning opportunities within Amazon Web Services’ internal training and certification resources.Our team is focused on balancing life with work, and does this via work autonomy and by prioritizing solutions and processes that enable the success of our customers.- 7+ years of direct sales or business development in software, cloud or SaaS markets selling to C-level executives experience- 7+ years of business development, partner development, sales or alliances management experience- 7+ years of technology related sales, business development or equivalent experience- Bachelor's degree or equivalent- 7+ years of experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent- 5+ years of building profitable partner ecosystems experience- Experience developing detailed go to market plans- Life science industry experience- Experience selling cloud solutions at a software company or equivalent- Experience with AWS and technology as a service (IaaS, SaaS, PaaS)Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $128,600/year in our lowest geographic market up to $212,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. This position is eligible for variable pay via a sales compensation plan. These plans pay according to achievement level against sales targets and/or business objectives. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

The Global Real Estate and Facilities (GREF) organization is responsible for creating the spaces that inspire Amazonians to make history. The globally diverse team manages Amazon’s corporate offices in more than 60 countries. GREF provides real estate transactions expertise, business partnering, space and occupancy planning, design and construction, capital investment program management, facility maintenance, and operations all contributing to the employee experience and leveraging places and programs to enable culture to thrive at Amazon. Within GREF, the Global Portfolio Strategy & Transactions (GPST) team drives global insights and initiatives as a center of expertise to our regional teams in strategizing and planning our corporate real estate portfolio at Amazon.This role is pivotal to enhancing the occupancy planning process and experience for both GREF and customers. This position will establish and manage effective tools, mechanisms and governance for occupancy planners across regions, focusing on strategic process improvements. The involves leading global strategic planning initiatives, methods to improve the accuracy of our real estate metrics, and collaborating with regional leads to drive consistency and efficiency in occupancy planning.Key job responsibilitiesThis role requires a leader who can navigate ambiguity can dive deep to identify opportunities and solutions that deliver at scale. Must have strong organizational and influencing skills, & gather/use to guide their decision making. • Primary liaison with Regional Occupancy Planning (OP) Leads to establish and maintain a global governance model driving consistency and accuracy with regional occupancy planning teams; • Drive portfolio data accuracy through stewardship, including planning tools management; establish mechanisms for capturing and tracking real estate metrics (e.g., supply/demand).• Liaison with upstream and downstream GREF partners (e.g., PXT) on initiatives impacting/improving portfolio data management/occupancy planning.• Drive defect identification, mechanisms, and establishing priorities for occupancy planning• Drive occupancy planning process improvement initiatives• Develop and manage comprehensive program plans that identify and outline goals, timelines, resource requirements, risks, and mitigation strategies.• Facilitate regular status meetings with project teams, key stakeholders, and GREF leadership • Identify, analyze, and resolve complex problems or roadblocks• Establish and maintain strong working relationships with all teams Collaborate closely to deeply understand their requirements, pain points, and desired outcomes.• Work in a matrix reporting structureProvide guidance and mentorship to program team members.- 5+ years of program or project management experience- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience using data and metrics to determine and drive improvements- Bachelor’s degree in Business, Facilities Management, Computer Science, Engineering, or related field.- 8+ years of experience in corporate real estate, facilities management, or space planning.- • Experience leading large projects in a matrixed organization with multiple stakeholders or in a high-growth environment.- • Excellent written and verbal communication skills with a proven ability to synthesize complex ideas into well-constructed document.- • Proven ability to lead and coordinate with regional teams, ensuring alignment and consistency.- • Strong background in establishing global frameworks and governance models.- • Advanced skills in maintaining data integrity and developing robust tracking mechanisms.- • Ability to interpret real estate data and metrics to inform proactive planning.- • Proficient in overseeing the development and implementation of strategic tools and initiatives.- • Strong stakeholder management and communication abilities, with the ability to influence cross-functional teams.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

We are seeking a candidate with a passion for entrepreneurship and a desire to make a real impact on global customers in a Day One business. Our mission is clear: to expand the successful footprint of NA Sellers globally through sales excellence and technical automation. Although we are already a multi-billion-dollar business, we believe we are just scratching the surface as only very limit of NA Sellers have started their international journey today. This role offers the opportunity to innovate and elevate the total merchant, Seller, and customer experience on a global scale.Key to this role is the ability to Deliver Results, as we value action over talk (Bias for Action). Success requires a Deep Dive into complex data and the ability to make high-quality judgments with limited information (Are Right A Lot). The ability to earn trust and influence across various internal and external teams, including sellers and service providers, is crucial (Earn Trust). Additionally, the ability to drive program and pilot success while keeping an eye on the bigger picture and developing long-term solutions with multiple product and program teams is essential (Think Big). Effective documentation and review mechanisms are also important for expediting buy-in from leadership and teams. We are building a team that is passionate about retail and eCommerce, embraces ambiguity with a fast-moving and trial-and-error mindset, and can understand sales operations in various countries while also engaging with leadership to prioritize resources and decisions.The ideal candidate will demonstrate a high level of Ownership and Bias for Action, be highly autonomous, and consistently deliver early success while also developing long-term automated solutions with the product team. The successful candidate for this role will be poised to become a next-generation leader in global eCommerce, unlocking the full potential of North American success on the international stage.Key job responsibilitiesAs a key leader in US Global Selling, you'll be responsible for managing several critical programs such as derisking to support our ambitious growth targets. Collaborating closely with various leaders and stakeholders, you'll ensure the success of these programs in the short term, or pivot based on learning from working with a diverse group of sellers and teams. In the medium to long term, you need to think and act as a business owner and general manager, leveraging insights and data to work with program and product teams to develop lasting solutions. Starting as an individual contributor, this role offers the potential to evolve into a strategic IC or people management position, depending on your strengths and interests. This role is both challenging and exciting, offering the opportunity to deeply understand the business by working with a 50+ person sales team, while also stepping back to influence leadership decisions for long term success.A day in the lifeReporting directly to the head of arc leader, you'll collaborate with sales operations, product, program, and worldwide local leadership teams. Spend 50% of your time as a deep thinker, diving into complex data, gathering insights, and crafting impactful proposals. This role demands big-picture thinking alongside meticulous attention to detail, ensuring swift progress towards our long-term vision. The other 50% is dedicated to developing GTM plans, executing short-term growth strategies, and collaborating on pilots with proper tracking while connecting it to the long term product solution. Your ability to connect the dots between short-term learning and long-term product development or program will be key to our success.About the teamJoin the US Global Selling Center, where we own the full business lifecycle of North American sellers expanding into 19 global marketplaces. Our mission is to make worldwide selections as accessible and affordable as those on Amazon.com. While NA sellers excel in the US, their global expansion journey is just beginning. We're dedicated to simplifying international selling for US sellers, working closely with them and both tech and none-tech partners in supply chain, compliance, logistics, and local teams, etc. Our mission is turning this Day One ambitions into global success stories.- Bachelor's degree or equivalent, or 5+ years of sales or marketing work (like e-commerce, retail technology, SaaS) or equivalent experience- 2+ years of inside sales experience- Knowledge of procurement and source to pay methods at small and medium businesses- Experience influencing at all levels within an organization, particularly at the executive level- Experience exceeding sales targets using a consultative, solutions-focused approach or equivalentAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $62,100/year in our lowest geographic market up to $132,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon Web Services (AWS) provides a highly reliable, scalable, and low-cost cloud platform that powers thousands of businesses in over 190 countries. AWS’ Infrastructure Supply Chain & Procurement (ISCaP) organization works to deliver cutting-edge solutions to source, build and maintain our socially responsible data center supply chains. We are a team of highly-motivated, engaged, and responsive professionals who enable the core sustainable infrastructure of AWS. Come join our team and be a part of history as we deliver results for the largest cloud services company on Earth!We are seeking a Hardware Commodity Specialist to join a team that handles one of Amazon’s fastest growing commodities – Battery Backup Units (BBUs). In this role, the candidate will manage procurement and related operational supply chain activities in close collaboration with both internal and external cross functional teams. These are critical for AWS to achieve continuity of supply and cost goals.We are open to hiring candidates to work out of Seattle, WA, USA.Key job responsibilitiesThe successful candidate must be a self-starter and have ability to work in a fast-paced and ever-changing environment. Candidates must have excellent analytical capabilities, supply chain experience. Candidate should be comfortable with diving deep into data sources to debug data related issues, and have strong writing skills.The ideal candidate will not only raise the bar on delivering the right supply at the right time, but also is a person who actively participates with a strong curiosity to understand the business end-to-end, and has a track record of using data to influence decision makers.In this role you will:Understand forecasting, demand planning, material planning, and manufacturing processes to verify supply commitmentsWork with internal and external stakeholders analyze demand, create orders, reconcile allocation and manage invoicing and paymentParticipate in requirements gatheringUnderstand the supply chain network and work with various analytics and software development teams to drive automationDevelop analytical tools and dashboards to track metrics, monitor SLAs, and report findingsProduce written recommendations and insights for key stakeholders to help shape solution designBachelor’s or an advanced degree in supply chain, business, engineering, finance or related technical or quantitative field.3+ years of work experience in supply chain, planning, procurement, manufacturing or 2+ years with an advanced degree.2+ years of experience with data analysis tools such as Excel, Pivot Tables, macros, SQL, visualization tools - Tableau, Quicksight, etc.2+ years of experience in supply chain program, project, or supply chain automation related product management, or leading an implementation of a product.Ability to handle multiple competing priorities in a fast-paced environment.In depth knowledge of SQL and Excel VBAExcellent oral and written communication skills including the ability to communicate effectively with both technical and non-technical stakeholders.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $71,500/year in our lowest geographic market up to $153,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

As a Head of Customer Optimization & Acceleration (CO&A) team, you will have the exciting opportunity to be part of a team whose goal is to make it seamless for customers to do business with AWS. The CO&A team helps simplify the customer experience by addressing complex operational issues as customers adopt cloud technologies. The CO&A team contributes to the business in three dimensions, a) simplifying pre-sales and post-sales customer experience, b) saving time from Account Managers in taking over operational tasks, c) accelerating customer cloud optimization to lower cloud consumption costs and help our customers reinvest the savings into other innovative AWS services and products to accelerate their digital transformation.You will lead an international team across North America, LATAM, EMEA and APJ responsible for supporting our customers across these geographies. As a senior leader of leaders, you will define the vision and strategy for the function, working closely with our worldwide sales teams to deliver an outstanding customer experience.Your responsibilities will focus on recruiting, hiring and developing a team who will provide unparalleled business support to customers, including account management activities, cloud optimization efforts, and other programs focused on creating an excellent customer experience. Additionally, you will set performance goals and metrics, timelines and a formal tracking process to measure and manage progress. You should be a leader with exceptional organizational skills, prepared to work in a high-volume environment, with multiple sales teams in a fast paced, dynamic industry.This position must sit within one of our North America hubs: Seattle, Denver or New York City.Key job responsibilitiesTeam Management and Leadership:• Manage and mentor a team of CO&A Managers, providing guidance, coaching, and professional development opportunities.• Ensure effective resource allocation, workload distribution, and prioritization of tasks within the team and across geographies.• Foster a collaborative and high-performing team environment, promoting knowledge sharing and continuous improvement.Strategic Planning and Execution:• Develop and implement strategies to optimize customer cloud spend, drive cost savings, and maximize the value of reinvestment into AWS services and products.• Collaborate with cross-functional teams, including Sales, Product, Marketing, Partner, and other stakeholders, to align customer optimization and acceleration efforts.• Identify and address gaps or opportunities in customer optimization and acceleration processes, driving continuous improvement.Customer Engagement and Relationship Management:• Oversee the delivery of executive-level content, presentations, and workshops by the CO&A Specialists to customers.• Ensure that the team provides subject matter expertise in cost optimization, cloud economics, and commercial aspects throughout the customer life-cycle.• Foster strong relationships with customers, partners, and internal stakeholders to drive successful outcomes.Reporting and Analytics:• Establish and monitor key performance indicators (KPIs) to measure the success of customer transformation, optimization, and acceleration initiatives.• Analyze customer data and reports to identify trends, opportunities, and areas for improvement in cost optimization and acceleration strategies.• Ensure that the team effectively assesses and addresses customers' reporting needs related to cloud costs, usage, optimization, and acceleration initiatives.Team Development and Mentorship:• Provide leadership, guidance, and mentorship to the CO&A Specialists, fostering their professional growth and development.• Identify training needs and facilitate learning opportunities to enhance the team's skills and knowledge.• Promote a culture of continuous learning, innovation, and customer-centricity within the team.About the teamThe CO&A team is a highly skilled group of cloud experts dedicated to maximizing the value of our customers' AWS investments. Through their deep understanding of cloud economics and commercial strategies, they empower customers to optimize their cloud spend and drive significant cost savings. These savings are then strategically reinvested into innovative projects, enabling customers to accelerate their digital transformation and gain a competitive edge. With a customer-centric approach and a passion for continuous improvement, the CO&A team collaborates closely with customers to identify optimization opportunities, implement best practices, and unlock the full potential of the cloud. Their expertise and commitment to customer success make them invaluable partners in enabling reinvestment and driving business growth.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.About Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.- Bachelor's degree in a relevant field such as Business Administration, Computer Science, Engineering, or a related discipline.- Minimum of 8 years of leadership experience in a sales or customer-facing management role, preferably in the technology or cloud computing industry, in a Leader of Leaders capacity.- Proven ability to build and maintain strong relationships with customers, partners, and internal stakeholders.- Exceptional communication and presentation skills, with the ability to effectively convey technical concepts to executive-level audiences.- AWS Certified Cloud Practitioner- Strong analytical and problem-solving skills, with the ability to analyze complex data and identify opportunities.- Strong understanding of cloud economics, pricing models, and commercial aspects of cloud services.- Excellent leadership, coaching, and mentoring abilities.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $157,800/year in our lowest geographic market up to $260,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Imagine what we could do together. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job, and there’s no telling what we could accomplish!The Apple Services Engineering team is one of the most exciting examples of Apple’s long-held passion for combining art and technology. We are the people who power the App Store, Apple TV, Apple Music, Apple Podcasts, and Apple Books. And we do it on a massive scale, meeting Apple’s high standard for quality and excellence, to deliver a huge variety of entertainment in over 35 languages to more than 150 countries. ...

Project Management, including:- Represent the Learning Organization in cross-functional projects. - Engage with cross-functional stakeholders on Learning Organization projects.- Identify and escalate risks to agreed delivery timeline.Analytics, including:- Support all aspects of Learning Organization experiments.- Inspection of learning methodology execution through use of Learning Organization audit mechanisms. - Inspection of alignment between SDS Learning Launch calendar, SDS Learning Catalog, and our LMS.- Identify trends and escalate defects. Invent and Simplify, including:- Recommend process improvements to accelerate our delivery to customers (internal and external).- Recommend process improvements to positively impact training performance. - Support maintenance of Learning Organization wiki pages.- Support publication of Learning Organization announcements.About the teamIt’s an exciting time to join as this role is in our newly formed Learning Programs team! Your teammates will include Learning Program Manager, LMS Admin, and AI Strategist. - 2+ years of program or project management experience - 2+ years of analytics experience- Proficient in MS Excel- Experience in complex problem solving, root cause analysis in a business environment- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- Experience keeping multiple projects on track and delivered by deadline- Bachelor’s degree, industry certifications, or equivalent experience in project management, program management, business analysis, information systems, or related field- Project management certification such as PMP or Prince2.- Proficient in SQL. - Experience working with GenAI, including prompt engineering.- Project management skills including planning work, managing details, keeping multiple tasks/projects on track, working under tight timelines, and delivering results- Excellent verbal, written, interpersonal communication abilities including skills in explaining technical topics to novices and collaborating with subject matter experts, global stakeholders, and managers.- Proven ability to demonstrate agile mindset to adapt to evolving requirements and make progress despite ambiguity.- Experience with customer service or delivery organizations.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $47,500/year in our lowest geographic market up to $71,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.The Escalation and Event Management (E2M) team is part of the broader AWS-SMGS organization and is dedicated to managing critical escalations, customer facing communications, and handling large-scale customer impacting events. E2M’s purpose is to drive operational excellence and improvements to the overall customer experience.ABOUT YOUIncident Management Engineers have a broad skill set with demonstrated career progression and a proven track record of delivering results. The successful candidate will possess strong analytical acumen, solid technology experience, superb business judgment, strategic account ownership and a propensity to dive deep to solve complex problems. You will also have a passion for creating/providing a world class experience for our customers. The candidate must understand the competitive and industry landscape and must have the leadership presence and communication skills to effectively work with customers at all levels of their organization. You must be a self-starter and able to execute at both a tactical and strategic level – with a strong attention to detail. This is a global role that requires excellent written and verbal communication skills and a passion and desire for leading the resolution of critical incidents. Your decisions are not only fundamental to helping protect our most critical customers but will help maintain the health of AWS customers worldwide.Finally, you are passionate about technology with a desire to learn more and do more with AWS. ABOUT THE ROLEAWS Support is looking for a leader with a strong background in Incident Management and customer ownership to be there during the moments that matter for our most critical customers. We are looking for a Major Incident Engineer to join our team to provide incident response and account ownership. In this position, you will play a pivotal role in providing communication, emergency response, technical resolver engagement and incident management for our customers.*** Please note for this position, the core business hours of operation while in Daylight Time are from 8am-4pm PDT (10am-6pm CDT, 11am-7pm EDT). You can be located in any hub location time zone within the US but please only apply to this position if you are able to accommodate these core hours.***Key job responsibilitiesEvery day will bring new and exciting challenges that include elements of:* Drive the resolution of large scale customer impacting incidents as part of a team rotation* Drive critical, complex customer escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams.* Provide critical incident response/management (including leading calls with internal/external participants) for customer’s critical workloads* Contribute to Problem Records for customers* Conduct continuous real-time proactive monitoring of customer metrics* Prioritize, manage, and own emerging and developing customer issues from start to finish* Monitor and manage communications during high impact events via relevant channels* Collaborate with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence* Lead projects and teams to drive operational improvements* Create and review documentation; design/influence new standard operating procedures* Identify and troubleshoot recurring platform issues and own projects to drive improvements* Mentor peers in your areas of technical and operational strength* Perform other duties as required by the organizationAbout the teamWhy AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.- 3+ years of technical support experience- Bachelor's degree- Knowledge of distributed computing environments- Experience with AWS services and/or other cloud offerings- Experience in network and operating system support- Experience in information security and compliance- Experience managing full application stacks from the OS up through custom applications- Professional oral and written communication skills, presenting to an audience containing one or more executive team member(s)Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $86,000/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon is seeking an intuitive, high-judgment, self-motivated, and creative communications professional to join our Operations Internal Communications (OIC) team.As an Internal Communications Specialist, you’ll help manage strategic and tactical internal communications for the Rapid and Rural Logistics (R2L) businesses, in addition to supporting executive communications. From creating employee-facing communications about critical policies and changes to identifying positive storytelling opportunities, you will be a key partner to project teams and executives within the business.The ideal candidate must be a team player, able to act independently, have exemplary writing skills, a proactive work ethic, and a talent for developing creative approaches to difficult communications challenges.This role can be based in Seattle, WA; Nashville, TN or Arlington, VA with an ability to travel occasionally to other Amazon sites across North America.Key job responsibilitiesIn this role you will:• Write, review, and manage business-specific email communications, updates, change announcements, leadership messaging, and ad hoc communications• Develop strategic and innovative internal communication plans• Coordinate the delivery of content across internal channels• Oversee the strategic editorial calendar and capture team metrics for reporting to key internal stakeholders and informing forward-looking communications strategies• Proactively build trust and maintain strong, cross-functional relationships with key internal stakeholders – from Operations associates to executive leaders• Manage complex, fast-moving, and unexpected communications challenges with an ability to look around corners for risk• Be the employee experience advocate, representing and protecting this through all strategies and decision-making• Manage and support crisis communications on a rotating basis, a one-week rotation 1-3 times per year providing 24/7 on-call support for the North America crisis communications team• Roll up sleeves and get work done, even when at times it’s outside the scope of the jobAbout the teamAmazon Operations Internal Communications (OIC) is on the front lines of creating content to inform, engage, and inspire our Operations employees around the world. We are strategic thinkers; impactful storytellers and writers; communications consultants, crisis and risk managers, and brand ambassadors focused on delivering communications that build the Amazon reputation from the inside out. - 5+ years of recent professional communications or public relations experience- Bachelor's degree in communications, public relations, or a related field- Experience in internal communications with a preference for operations or frontline communications knowledge- Experience with a national or global company- Experience executing highly successful, creative, and complex communications plans- Excellent written and verbal communication skills- Experience in change management or issues management- Experience developing relevant content for a diverse, dispersed, and mobile workforce- Strong project management skills, handling multiple tasks and evolving priorities- Possess a strategic approach to problem solving- Ability to exercise high judgment, particularly in narrow time-frames and when dealing with ambiguity- Adaptable and willing to pivot quickly to meet emerging demands- Keenly focused and able to pay careful attention to detailAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $68,900/year in our lowest geographic market up to $147,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Join our iOS Robotics team as an Engineering Leader and take on the mission of making iOS the best Robotics development platform. Our team delivered DockKit and Motorized Camera stands recently, and we are looking to expand the team in the intersection of Robotics Accessories, Algorithms, experience and consumer products and experiences. You will be leading a team with a history of impactful products, so if you like to ship , we want to work with you. ...

What happens when the world’s most innovative engineers collaborate with the world’s most creative storytellers? TV gets reinvented. The Apple TV app team creates and manages the Apple TV app on iOS, macOS, tvOS and the new visionOS platforms, which redefine and refine the way people watch their favorite shows, movies, and so much more — including everything they love from the major subscription services. Today, the team also manages one of the most exciting new realms at Apple: we bring viewers the critically acclaimed and award-winning Apple Originals in Apple TV+. The Apple TV App makes it possible for people around the world to easily access content from multiple video providers on their devices while helping those video providers promote and monetize their work. ...

Are you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join Amazon Global IT Support! We’re looking for people who strive to “Work Hard. Have Fun. Make History.”IT Support Engineers work with Amazon teams to provide and support the IT equipment and services they need. We treat Amazon employees as our customers and provide timely, accurate, and professional support. A successful IT Support Engineer II excels in a fast-paced, team environment and possesses excellent communication skills. They have a high degree of technical aptitude over a large scope of IT software, hardware, and networking disciplines. As an IT Support Engineer II, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions. You are able to manage large projects with minimal guidance that affect multiple locations in a region. You are able to resolve customer issues in time of crisis to get them working again. You are actively expanding your scope of knowledge by learning about software design patterns, data structures, AWS technologies and distributed systems concepts. Key job responsibilities Responsibilities include, but are not limited to - Troubleshoot difficult IT problems without SOPs - Plan and coordinate CMs and CM templates. - Collaborate with internal teams or vendors to execute projects. - Lead continuous improvement efforts. - Audit the quality of work performed and provide constructive feedback when necessary. - Automate manual tasks; create/improve small tools that help make team operations more efficient. - Be the first point of escalation. - Participate in hiring, training and development of others. - High attention to detail and capable of managing multiple priorities simultaneously. - On-call for high-severity issues outside standard hours. - Work with the team onsite in our corporate offices Monday-Friday. - Ability to travel up to 30%.- Bachelor's degree in IT, computer science or equivalent- 4+ years of Microsoft administration, Linux administration, or Cisco IOS (CLI) experience- 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience- 4+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience- 4+ years of troubleshooting in a multi-user high availability environment experience- 4+ years of PC repair, troubleshooting, deployment and liquidation experience- 3+ years of IT client, server, and network service delivery experience- Excellent written and verbal communication skills- Experience driving IT projects to completion with little supervision- Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting- Experience supporting video conference and teleconference equipment- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications- Ability to manage high priority projects and explain complex IT concepts in simple termsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $54,700/year in our lowest geographic market up to $122,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Are you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join Amazon IT Services! We’re looking for people who strive to “Work Hard. Have Fun. Make History.”Amazon is seeking bright, adaptable, and hardworking applicants to join our IT Services organization as an IT Support Engineer. IT Support Engineers work with Amazonians to provide and support the IT equipment and services that are used every day. We treat Amazon employees as our customers and provide timely, accurate, and professional assistance.Amazon's IT Services Support is the first point of contact for technical service requests for Amazon Corporate and its subsidiary employees worldwide.The successful IT Support Engineer will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support. Key job responsibilitiesProvide comprehensive technical support to Amazon Corporate employeesAcquire and maintain current knowledge of relevant IT policies in order to provide technically accurate solutions to usersPerform hardware procurement and asset managementTroubleshoot/support LAN and on-site servers via tickets, alerts and change managementCreate and maintain documentationTicket queue managementHandle requests and technical project work to completionAssist with activities to triage and escalate any system or network outage to reduce downtimeProvide on call-support for Sev1 and Sev2 incidentsHandle escalations from Level 1 supportFollow, update and create standard operating procedures (SOP) to improve the teams' knowledge managementDaily travel around the Greater Seattle areaAfter hours work for change requests requiredAbout the teamOn-Prem Infrastructure Support (OIS) focuses on the operation, maintenance and upgrade of the network and server infrastructure within corporate sites . Scope extends from the circuits that connect sites to the Internet, through MDFs and IDFs then out to wall jacks and Wireless Access Points. OIS manages copper and fiber connections within and between sites. Layer 1 troubleshooting and logistics are core competencies. OIS staff have functional knowledge of server hardware and operating systems, layer 2/3 networking , and network services (DNS, DHCP, NTP, etc). The role is ~50/50 break-fix and projects.- 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience- 3+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience- 4+ years of technical support experience- 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience- Bachelor's degree in IT, computer science or equivalent- 3+ years of supporting a windows server environment experience- Experience supporting video conference and teleconference equipmentAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $54,700/year in our lowest geographic market up to $122,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Are you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join Amazon IT Services! We’re looking for people who strive to “Work Hard. Have Fun. Make History.”Amazon is seeking bright, adaptable, and hardworking applicants to join our IT Services organization as an IT Support Engineer. IT Support Engineers work with Amazonian's to provide and support the IT equipment and services that are used every day. We treat Amazon employees as our customers and provide timely, accurate, and professional assistance.Amazon's IT Services Support is the first point of contact for technical service requests for Amazon Corporate and its subsidiary employees worldwide. The successful IT Support Engineer will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support.Key job responsibilitiesProvide comprehensive technical support to Amazon Corporate employees.Occasional travel to other US cities as required.Look for innovative process improvements and participate on teams to implement change.Acquire and maintain current knowledge of relevant IT policies in order to provide technically accurate solutions to users.Troubleshoot/support escalations for customer via tickets, beyond the scope of front-line support.Create and maintain documentation.Ticket queue management and ticket auditing across North America.Handle to completion requests and technical project work.Assist with activities to triage and escalate any system or network outage to reduce downtime.Handle escalations from Level 1 support.Follow, update and create standard operating procedures (SOP) to improve the teams' knowledge management.- 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience- 2+ years of troubleshooting in a multi-user high availability environment experience- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience- 3+ years of corporate setting Windows, Mac or Linux Operating systems support experience- 2+ years of supporting and maintaining a corporate network environment experience- High school or equivalent diploma- 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience- Experience supporting video conference and teleconference equipmentAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $46,900/year in our lowest geographic market up to $103,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.