Apple is where individuals come together as a team to do their best work. This global role is responsible for supporting diverse projects by setting up critical data elements to support various applications. This position is for a Service Operations Systems & Data Project Manager that will independently lead the data portions of multiple complex Service Systems Data projects that may span systems, geographies and functions within Apple’s Service Organization. The scope of the role will encapsulate all disciplines related to Supply Chain and/or Service Channel systems with an emphasis on Data Management.This position will also provide key learning experiences from which an individual can move into different operational leadership roles at Apple.

Description

Specifically, this role requires gathering system requirements, analyzing system solutions, leading dynamic multi-functional teams to identify part solutions, and assessing geo expansions system impacts along with part impact analysis. This role also requires tracking & executing part set up tasks, UAT, documenting and presenting changes.Lead discrete projects related to operational strategy from a Data Management perspective. This includes planning and part set up execution that will support Applecare Operations projects for “outstanding” Supply Chain and Channel Repair models.Act as liaison for Service Operations to other organizations within Apple to facilitate major process or systems improvements (eg. Warehouse management, Finance, Business Process Re-engineering, IS&T, Business Dev etc.).Work closely with internal partners within Service Operations to drive projects to successful completion.Write business requirements documents supporting critical initiatives.Analyze root cause Service Operations issues to resolve gaps and put in place corrective actions.Perform training for new systems and processes within AppleCare.Build & deliver effective presentations to executives.Analyze and revamp daily operational processes to improve efficiency.Work closely with the internal process management team to ensure appropriate synchronization of efforts with business team.

Minimum Qualifications

  • BA or BS degree - Post-graduate degree a plus
  • 5 years of experience in Master Data management
  • Excellent Excel skills
  • Domestic & International travel as needed

Key Qualifications

Preferred Qualifications

  • Experience with master data management in an ERP environment is recommended (e.g. setting up part numbers in a complex systems environment).
  • Experience with Service Operations Systems such as SAP, Agile, Siemens Team Central, Oracle, or 09 is an asset.
  • Experience in developing project plans and providing multi-functional program management to ensure deliverables are completed.
  • Proactively assessing, analyzing and mitigating program risks and issues.
  • Service supply chain experience in forecasting, planning, inventory management, warehousing, and channel repair related processes.
  • Experience in handling and leading Service Operations Business Projects.

Education & Experience

Additional Requirements

Pay & Benefits

  • At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $140,700 and $234,700, and your base pay will depend on your skills, qualifications, experience, and location.

    Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

    Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

  • Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.