Virtual Location - Florida

At Amazon we believe that every day is still day one.We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team.The DLS Case Manager provides case management for all types of leave of absence and disability life events. The DLS Case Manager is highly skilled in answering questions, understanding the employee’s situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event.This is an individual contribution (IC) role with no direct reports.Essential Responsibilities:• Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees• Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon• Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate• Critically assess and adjust the case management plan to an employee’s changing needs• Address and respond to sensitive situations• Troubleshoot issues and seek to remove barriers before, during, or after a leave event• Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs• Identify and solve problems that may arise, sometimes with limited information• Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace• Educate managers and business partners on employee concerns and needs prior to being off or returning back to work• Communicate regular updates to employees and stakeholders both verbally and in writing• Ensure compliance with standard work, federal/state regulations, and company policy• Maintain system records to ensure accurate and timely information/documentation• Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate• Other duties as assigned- Bachelor's degree in business, HR, or a related field, or High school or equivalent- 2+ Years of experience in customer service or Human Resource management or Case management or Leave & Disability management role- Intermediate proficiency in MS Word, Excel and Outlook- • Basic US legislation Leave of Absence, Disability and/or Accommodations knowledge, specifically ADA/ADAAA and FMLA- • Ability to apply critical thinking and identify issues for problem solving- • Ability to build strong relationships and influence others while working in a cross functional environment- • Strong time management and ownership of deliverables Strong & demonstrated communication skills - verbal as well as written Prior Leave and/or Accommodations experience, to include: previous work in a leave of absence and/or disability claim management role, with experience using case management systems, reviewing cases for eligibility, determining the appropriate leave and/or disability pay benefits that apply to a specific situation, and establishing/executing a case management plan.- • Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters- • Experience working multiple projects or cases independently in environment with changing priorities- • Experience working with confidential information Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Market Trainers must reside within the territory they are supporting. Available locations:Miami, FLAtlanta, GADC MetroAmazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Amazon strives to be Earth’s most customer-centric company, Earth’s best employer, and Earth’s safest place to work. The devices business is one of the most innovative and fastest growing at Amazon, and every day, we invent on behalf of our customers, partners, and communities.As a part of the Offline Marketing and Sales team, you will support Amazon's eero product line. Our customers inspire us, and they’ve been at the heart of how we invent and evolve our products, services, displays, customer experiences and more. You will be the face of Amazon in offline retail accounts for both staff and customers, and as a team we strive to provide the best customer experience possible.As a Market Trainer, you will own a territory of offline retail stores, managing the Amazon in-store experience and merchandising. You serve as the Amazon expert, relying heavily on your ability to influence without authority to drive project deliverables. You will execute and manage in-store product transitions and retailer communications, while collecting market insights. You will train sales associates and support staff on Amazon Devices & Services, positively impacting the customer experience and indirectly impacting sales and advocacy metrics for your territory. You May be asked to participate in overnight travel in order to execute store visits in neighboring markets, and for team meetings (conferences, trainings, team building events, etc.)Market Trainers must be able to work flexible hours, including nights and weekends, 40 hours per week.Market Trainers must reside within the territory they are supporting. Key job responsibilities- Use business acumen and critical thinking skills to identify trends, drive root cause analyses, and resolve issues in store operations in stores across your market- Collect business and market insights from consumers and store associates to help influence product, feature, and channel marketing decisions- Manage weekly travel to a large territory of retailers utilizing a variety of sales tools and store profiles to impact sales and brand advocacy- Develop professional relationships with key internal and external stakeholders i.e. Area Managers, Regional Managers, General Managers, etc.- Drive KPIs to increase sales through the offline retail channel- Achieve goals in the business areas (advocacy, compliance, metrics, trainings, coverage, team, org).- Complete daily in-store reports to document visits, including submitting digital photos- Effectively install, troubleshoot, and maintain display devices and fixtures in various national retail stores- Delegate and influence to drive exceptional results in your market, including executing standard operating procedures, identifying areas of improvement, implementing solutions, and providing ongoing feedback to store managers, regional leaders, and corporate stakeholders- Invent, simplify and share best practices- Manage in store product transitions and retailer communications- Ensure the Amazon in-store experience and merchandising is properly implemented and maintained across retailers within your direct team and area per provided standards of execution- Educate store associates on the value of Amazon and eero devices and services in small and large group settings- Conduct sales and training during large scale events based on program / market needs- Provide clear, concise, accurate, and timely communication (verbal and written) to the right internal and external stakeholders with national impact- Manage travel and work expensesA day in the lifeMarket Trainers rely heavily on influence without authority to drive project deliverables, improve brand advocacy, and improve the customer experience at retail stores. They foster relationships with key internal and external stakeholders at the market and district level. They serve as the Amazon, eero, product and services expert, facilitating group training events for sales associates on how to sell Amazon’s eero devices and services. Market Trainers work closely with retail partners and customers to gather insights in order to improve products and services and drive decisions at the corporate level. They ensure the Amazon in-store experience and merchandising is implemented to standard across retailers for all eero devices and services. About the teamThe Amazon Offline Sales & Marketing team is responsible for selling Amazon devices into physical retailers across the United States and Canada. Market Trainers lead sales and marketing initiatives for Amazon and its branded products in retail locations. They are responsible for the in-store experience, fostering relationships, training at the store/district level, and promoting Amazon and its brands through customer interactions. Market Trainers are focused on increasing sales of Amazon and its branded products in retail stores and educating store associates and consumers on the value of Amazon devices, accessories and Amazon in general. - 3+ years of retail experience with an emphasis in content training for electronics. - Ability to be on your feet for up to 8 hours at a time (with or without reasonable accommodation)- Ability to push, pull, lift, squat, bend, reach and carry items up to 50 pounds (with or without reasonable accommodation)- High School Diploma or equivalent- Possess a mobile phone compatible with iOS or Android operating systems - Access to reliable transportation to travel between worksites during the work day - Possess a valid driver’s license and proof of insurance- 6+ years of relevant work experience in retail sales, (preferably consumer electronics) or high-tech products - Experience managing multiple retail accounts/locations- Experience and comfort presenting to large audiences- Exhibit strong attention to detail and organizational skills- Excellent verbal and written communication skillsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

At Ring and Blink CS, we're revolutionizing the smart home security experience through cutting-edge AI/ML solutions that anticipate customer needs. We're seeking a visionary Technical Program Manager to drive the development and adoption of next-generation customer support technologies that will redefine industry standards.Key job responsibilitiesIn this role, you will have the opportunity to drive the implementation and adoption of cutting-edge AI/ML technologies, shaping the future of customer support experiences.Key job responsibilities You possess an established program management track record, experience leading mission-critical technical initiatives, and a well-rounded background in automation, AI/ML technologies. You thrive in an entrepreneurial environment and excel at navigating ambiguity and competing priorities. This means you are not only able to develop and drive high-level strategic initiatives but can also roll up your sleeves and lead execution. You will be responsible for leading and coordinating the execution of AI/ML initiatives within RBKS Customer Support. You will collaborate with multiple technical and non-technical teams to ensure successful delivery of solutions and applications. Your leadership will be instrumental in building cohesive user experiences across the tools used to deliver world-class customer support.A day in the life• Explore emerging AI/ML technologies and trends, identifying opportunities to further optimize and automate customer support processes.• Collaborate with technical teams to evaluate and select the appropriate technologies and frameworks for developing intelligent self-service tools and automation solutions.• Engage with stakeholders from Customer Service, Product, and Leadership to gather requirements, define success metrics, and ensure solutions align with customer needs and business objectives.• Conduct design reviews and provide technical guidance to ensure solutions meet security, scalability, and performance standards.• Monitor project progress, identify risks and issues, and drive mitigating actions to keep initiatives on track for successful delivery.• Represent the voice of the customer by advocating for user-centric design principles and seamless integration of AI/ML capabilities into customer support workflows.• Analyze adoption metrics, gather user feedback, and work with teams to iterate and enhance solutions based on insights gained from real-world usage.About the teamRBKS Customer Support is dedicated to transforming the customer experience through the strategic application of technology and innovation. We are a team of passionate problem-solvers who thrive on creating innovative solutions that redefine the industry standard for customer support. Our mission is to empower both our Customer Service (CS) associates and external customers with seamless, personalized experiences that anticipate their needs and provide proactive, consultative support. We leverage the latest advancements in AI, ML, and automation to develop intelligent self-service tools and seamlessly integrate human support. Our commitment to customer privacy, security, and product expertise is at the core of everything we do, ensuring that we deliver exceptional experiences that build trust and loyalty with our customers.- 7+ years of technical product or program management experience- 5+ years of working directly with engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- 5+ years of experience in a technical role focused on automation, AI, and/or ML- Strong leadership, communication, stakeholder management abilities, and ability to thrive in ambiguous environments to drive complex technical programs/projectsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.