The Americas DSP organization partners with entrepreneurial individuals who manage their own delivery businesses (DSPs) across the US, Canada, Brazil, and Mexico. Together, we build sustainable and scalable delivery capacity so that Amazon can continue to delight customers with fast, efficient, and bar raising fulfillment of their orders. Our North Star goal is to improve DSP Quality. Quality partners operate safely and reliably, meet performance standards, take a long-term view of their business relationship with Amazon as they engage with the program, adhere to program policies, and manage healthy businesses. Within the Americas DSP organization, the Program Parity, Expansion, & Integration (PPE&I) team drives program parity to improve DSP Quality; builds scalable mechanisms to ensure that our internal program teams, processes, metrics, tech, and services evolve in parallel to DSP program growth; and coordinates standard work to eliminate low value tasks.

The Sr. Program Manager will own a specific service type variation and/or geography and work cross-functionally to define and execute a roadmap that improves delivery quality and the DSP experience. In addition to strategy development and execution, the person in this role will create, optimize, and drive adoption of critical mechanisms that ensure their program(s) will be successful in the long-term. They will proactively deliver business and senior leader reviews, aligning teams toward coherent strategies that move the needle on quality, speed, and cost. This will be a highly visible role, meaning that the optimal candidate will be adept at building consensus and able to represent, verbally and in writing, complex decisions, trade-offs, and potential solutions clearly to senior leadership. A strong candidate will be able to dive deep, identify root causes, and move between strategy and execution on a daily basis. They will have a proven track record in taking end-to-end ownership and successfully delivering results in a fast-paced business environment.

Key job responsibilities
• Manage the full lifecycle of a complex cross-functional program with accountability for DSP Quality goals
• Define and execute a parity roadmap that improves delivery quality, speed, cost, and the DSP experience
• Translate complex business problems into straightforward and efficient solutions
• Create, optimize, and drive adoption of scalable mechanisms that allow you to effectively manage your area of ownership end-to-end, while driving product evolution to meet long-term business goals
• Analyze complex business data, generate actionable insights, drive cross-functional solutions, and report progress to senior leadership

BASIC QUALIFICATIONS

- 8+ years of program or project management experience
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience using data and metrics to determine and drive improvements
- A career trajectory that demonstrates increasing levels of responsibility and proven success delivering business results

PREFERRED QUALIFICATIONS

- Master's degree, or MBA

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.