Job Description

We are seeking a highly capable Director of Operations for our valued client. This position is designed to support the company’s expanding operations and to streamline workflows. The role is primarily office-based, five days a week, with occasional visits to job sites as needed.

As the company grows and projects run in parallel, the Director of Operations will be responsible for overseeing the coordination of staff, project schedules, and resources. The ideal candidate has experience managing crews or teams within a service-based industry, is adaptable, solution-oriented, and unafraid to step into a new industry. This person will be a key problem solver, ensuring that operational efficiency is maintained across the organization.

Key Responsibilities:

  1. Oversee and manage daily schedules for technical staff, ensuring punctuality and efficient routing to job sites.
  2. Serve as a liaison between the Customer Service Manager and Project Managers to optimize staff assignments.
  3. Lead weekly management meetings to coordinate project schedules for the upcoming week.
  4. Monitor project progress, phases, and finances to make informed scheduling decisions.
  5. Address and resolve on-site emergencies or issues, occasionally attending job sites to devise solutions.
  6. Act as the primary point of contact between the CEO and staff, addressing internal issues as they arise.
  7. Coordinate vehicle maintenance schedules and new vehicle purchases in collaboration with the CFO.
  8. Ensure adequate stock of everyday project materials, working with the warehouse team for inventory management.
  9. Manage logistics for large equipment deliveries, working with professional moving companies as needed.
  10. Obtain certificates of insurance for each project from the company’s insurance provider.
  11. Ensure seamless communication and coordination between the Project Management, Engineering, and Technical teams.
  12. Maintain company standards for installations, ensuring all procedures and processes are adhered to.
  13. Monitor progress from sales through project completion, ensuring no deviations from established protocols.
  14. Ensure all employees complete daily entries in TimeSolv.
  15. Maintain familiarity with vendors, partners, and trades.
  16. Ensure the office and warehouse are kept presentable for showroom tours.

Requirements:

  1. Proven experience managing teams in a service-based industry.
  2. Strong leadership skills with the ability to solve problems and manage competing priorities.
  3. Excellent organizational and communication skills.
  4. Ability to develop systems for operational efficiency and get buy-in from team members.
  5. Adaptable and capable of handling new challenges.

Company Description: We are a specialized talent search firm focused on the construction industry in the New York City area. We hold fiercely the belief that an organization's leadership is only as strong as the talent it surrounds itself with. Our recruiting agency is fully dedicated to supporting our clients and candidates as they undertake the search process.

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