Nashville

Same Day Ops Integration is looking for a Program Manager with a delivery record and proven project management experience to own and execute strategic, cross-functional operations and technology projects for our faster than Same Day operations. Robust understanding of fulfillment operations including under-the-roof processes, inventory flows, constrained FC assets (capacity and labor), quality, and long term roadmaps will help develop new innovations. This role will play a critical role in the design of new processes and optimization of existing processes across all aspects our supply chain. It requires a high-level of ownership over the end-to-end process, the ability to think outside of the box, willingness to disrupt the current processes to create a new process, the ability to design sustainable solutions and influence stakeholders. This role requires scoping large, ambiguous projects, managing to project timelines, and communicating to senior management on status, risks, and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.Key job responsibilities - Driving innovation that improves the under-the-roof processes and continuously removes cost from our fulfillment and delivery network - Partnering with cross-functional teams to plan, organize, execute, and standardize complex projects to achieve variable cost, quality, and expansion goals - Gathering and analyzing data across fulfillment and delivery functions to establish global standards for operations and other cross functional teams - Analyzing and solving operational barriers with a focus on understanding root causes and driving forward opportunities - Developing Amazon best practices for internal operations - Leveraging analytics to support the future state of the business The Program Manager will also demonstrate: - Confidence operating in ambiguous and iterative business space - Attention to detail including proven ability to manage multiple, competing priorities simultaneously - Ability to think strategically and execute methodically - Ability to work in a fast-paced environment where continuous innovation is desired - Ability to clearly communicate data insights to others- Travel 20-30% to new building launches across the USBASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

As a programmer/analyst on this team you will be responsible for executing technical tasks with our sprint teams. The ideal candidate will have a strong technical background and able to develop code using a modern software language and have a desire to expand their technical capabilities.The ideal candidate must be detail oriented, have strong verbal and written communication skills and strong organizational skills.Key job responsibilities· Software configuration changes· Finding and fixing software bugs· Developing automated unit and integration tests· Assist with QA testing and software launches· Improve operational metrics and alarms on production services· Develop scripts/run queries to deep dive operational issues. Migrating applications to new AWS datacentersAbout the teamThis team will be responsible for migrating applications on AWS from one datacenter to another and supporting large updates across our systems BASIC QUALIFICATIONS•Bachelor's in Computer Science, Mathematics, Management Information Services or related field with 0 - 5 years of experience •Knowledge and ability to learn scripting languages such as SQL, Perl, Python, or Ruby •Ability to learn and write code in C, C++ or Java •Ability to understand functional/technical specifications and analyze data •Strong organizational and problem solving skills with great attention to detail, including the ability to track multiple test executions simultaneously and synthesize the results ...

Amazon is seeking a Project Engineer to support the Amazon Logistics North America (AMZL NA) Engineering team, part of Amazon’s Last Mile organization. The Last Mile team helps get customer packages from delivery stations to a customer’s doorstep.We are looking for an individual who has experience creating scalable solutions to tough engineering problems. In this role, the Project Engineer will be responsible for designing, managing and executing the next generation of delivery station processes, equipment, and operations. This is a unique opportunity to own new innovative projects and mechanisms that will advance the intelligence of our last mile business.Key job responsibilities-Drive complex cross team programs at various stages of lifecycle.-Create transparency and predictability with roadmaps, planning, and partner management-Drive programs to deliver goals on time and exceeding our quality bar-Lead initiatives and complex cross-functional projects or programs in ambiguous and complex problem spaces-Participate in the full system development life cycle, working within broadly defined parameters, including test plan execution and solution quality needs-Manage multiple projects and tasks while effectively influencing, negotiating, and communicating with internal and external business partners, contractors and vendors-Responsible to deep dive technical solutions that encompass advanced technology applications, conveyor hardware selection, material handling integration, and vendor commissioning content and expectations-Work closely with vendors, suppliers and other teams to come up with innovative solutions-Develop cross-functional knowledge of Operations and Engineering team systems, processes, procedures, and tools-Define projects (scope, delivery, and budget), set objectives, analyze data, drive improvements to metrics, and influence resource allocation-Develop and manage budget and contract documents including RFPs, change order controls, and purchase orders-Support design development efforts for optimal solutions for the North America delivery network through equipment specification, material flow, process design, ergonomics, associate experience, operational considerations and site layoutBASIC QUALIFICATIONS- Bachelor’s degree in Industrial Engineering, Mechanical Engineering, or another STEM field- 5+ years of experience as a project engineer, process engineer, project manager, manufacturing engineer, or related occupation- 5+ years of experience directly managing and responsible for large material handling or automation projects- Experience managing the lifecycle of cross-functional projects, implementing automated equipment and/or integrated systems ...

As part of the Reliability Maintenance Engineering (RME) team, you will be responsible for supporting data analysis and deep dives to drive project success. This involves analyzing data at a granular level to uncover meaningful insights that can be effectively communicated to senior leadership. You will develop and edit QuickSite dashboards as needed to provide clear visualizations and reporting that facilitate data-driven decision making. Your ability to transform complex data into actionable intelligence will be crucial in optimizing maintenance processes and improving equipment reliability across the organization. Key job responsibilities Design, build, improve, and innovate order fulfillment infrastructure throughout the large-scale supply chain network Manage, design, and drive implementation of large-scale programs across multiple fulfillment building types. Material handling elements may include high-speed sortation, multiple conveyors, package lines and/or robotic work cells Evaluate issues and propose actionable resolutions to design problems Identify and communicate needs for design improvements Monitor and enforce project schedules and quality with vendors or subcontractors Lead and coordinate design and execution efforts between internal teams and outside vendors including equipment specifications, material flow, process design, and site layout Develop and simplify processes and tools to improve execution efficiency across multiple programs Contribute significantly to the material handling equipment (MHE) system firm engineering review process. Push for implementation of ideas and methods to improve overall system performance Drive standards and consistency across North America capital execution projects Develop and coordinate budget trackers and contract documents including RFPs, Milestone Trackers, Vendor Commissioning schedules, and Amazon Qualification schedules Build strong working relationships with Global Specialty Fulfillment (GSF) leadership and their operations teams across multiple sites as well as their Launch, Facilities, Finance, Safety, Worldwide Engineering, and Process Engineering stakeholders Oversee data mining and analyze the results to provide recommendations or conclusions Support site-level change management submissions and evaluation; drive consistent improvement solutions across similar sites and programs***Travel up to 50%***BASIC QUALIFICATIONS- Bachelor's degree- 3+ years of experience in advanced data mining, analysis, and visualization- Proficient in maintaining and editing Quicksite dashboards and reporting tools- Demonstrated expertise in leveraging Microsoft Excel and Outlook to extract insights from complex data sets- Strong background in statistical analysis techniques, including regression, hypothesis testing, and predictive modeling- Ability to translate complex data into clear, actionable recommendations for operational improvements ...

Amazon Freight is seeking a driven Sales Development Representative to identify and qualify new business opportunities for our freight transportation solutions. In this hunting role, you will use strategic outreach and consultative sales techniques to build pipeline and uncover potential customer needs that can be met by Amazon's freight offerings.Operating in a fast-paced, startup-like environment, you will apply your sales development expertise to generate qualified leads through cold calling, social selling, and other prospecting methods. You will develop a deep understanding of Amazon's freight products and the logistics industry to have credible conversations with prospects.This role allows you to hone your sales skills while collaborating cross-functionally with Amazon Freight's sales teams on go-to-market strategies, campaigns, and targets. You will accurately track all prospect data and sales activity in Amazon's CRM systems.Key job responsibilities• Prospect into target accounts and identify new business opportunities through strategic cold calling, social selling, email campaigns and other outbound tactics• Manage a qualified sales pipeline by developing a deep understanding of prospect accounts, logistics challenges, and supply chain requirements• Leverage product knowledge and consultative sales skills to position Amazon Freight's capabilities in alignment with prospect needs• Collaborate closely with Amazon Freight's BD reps to provide qualified leads and support the sales process through the full cycle• Accurately track all prospect/customer interactions and sales activity data in Salesforce CRM• Participate in marketing campaigns, events, and other lead generation initiatives to drive pipeline growth• Meet and exceed quarterly targets for qualified opportunities and other key metrics• Provide feedback to product and marketing teams to enhance Amazon Freight's go-to-market strategyA day in the lifeThe day begins by reviewing the pipeline and planning strategic outreach activities. A core focus is dedicated to prospecting into target accounts through cold calls, emails, and social selling tactics - leveraging research to tailor messaging around each prospect's logistics needs and how Amazon Freight's solutions can provide value. Throughout the day, there is close collaboration with BD reps to provide a seamless handoff of qualified opportunities ready for deeper evaluation. Before wrapping up, all prospect interactions are meticulously logged, pipeline metrics updated, and a plan prepared for the next day's prospecting activities.About the teamAmazon Freight is a new startup business within Amazon focused on developing an industry leading transportation product offering. We provide external freight customers access to the world class network and freight services used to operate Amazon’s own business. Our enterprise-ready freight offerings ensure our customers' freight is moved with the highest level of service and quality at a competitive price across multiple modes of transportation (Truckload, LTL, Intermodal).BASIC QUALIFICATIONS- 3+ years of sales experience- 4+ years of B2B sales experience- Experience analyzing data and best practices to assess performance drivers- Experience closing sales and generating revenue ...

Join Amazon's rapidly growing Global Logistics Shipper Support team as a Senior Account Specialist, where you'll play a crucial role in enhancing the shipper experience for vendors and sellers. In this dynamic position, you'll drive innovation in transportation and logistics by evaluating network shipper performance, coaching partners, and implementing strategic improvements. Your work will directly impact Amazon's efficiency and customer satisfaction on a global scale.Key job responsibilities- Analyze and present daily performance data to identify areas for improvement- Develop and implement solutions to overcome transportation disruptions in real-time- Lead weekly calls and daily business reviews with assigned shippers- Create clear, data-driven recommendations to influence shipper behavior positively- Contribute to team process improvements and mentor fellow team membersA day in the lifeYour day starts with reviewing the latest shipper performance metrics and preparing for your daily business review call. You'll collaborate with cross-functional teams to address any urgent transportation issues and work on long-term improvement strategies. Throughout the day, you'll engage with shippers, providing coaching and support to enhance their performance. You'll also contribute to team meetings, sharing insights and best practices, and work on process improvement initiatives.About the teamThe Global Logistics Shipper Support team is at the forefront of revolutionizing the transportation and logistics industry. We're committed to continuously improving our network efficiency and shipper performance through data-driven insights and innovative solutions. Our team values collaboration, problem-solving, and a relentless focus on enhancing the overall transportation experience for our partners and customers.Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan Learn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stockBASIC QUALIFICATIONS- High school or equivalent diploma- 1+ years of program management, logistics, operations, supply chain, transportation, or equivalent experience- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Experience managing large data sets and utilizing to drive performance and process improvements ...

The Global Services, Security (GSS) team, a part of Amazon Web Services, leverages the expertise and ingenuity of our builders to establish scalable security solutions for both internal and external customers that drive business outcomes. Our goal of securing the world’s workloads and building a brighter future for humanity requires us to focus on reliable delivery of bar raising security outcomes and investment in security mechanisms and automation on behalf of our customers.The AWS Security Assurance Services team works with our largest enterprise customers to operationalize the shared responsibility model as they migrate to the cloud. Are you a Governance, Risk, and Compliance leader who can address the challenges of migrating systems and workloads to the cloud? Are you skilled at helping executives address their enterprise risk management requirements using highly scalable computing architectures?The AWS Security Assurance Service team, within GSS, is seeking a talented Assurance Consultant to help the expansion of the Security Assurance practice and educate our customers on how our product-led, people-powered services helps operate their business securely on AWS while also demonstrating assurance that compliance objectives can be achieved. This is an exciting opportunity to contribute at the intersection of cloud, cyber security, and compliance. You will have the opportunity to work with multiple lines of business, and learn from (and contribute to) a variety of security and compliance use cases. This is a customer facing role where success is measured by helping enable our customers in moving their workloads and regulated data into the cloud by addressing specific risk, regulatory, and compliance requirements.We are looking for an innovative security/compliance professional who has the ability to handle a wide range of compliance requirements, is willing to dive in to the details, can translate those requirements into scalable solutions, and is able to communicate at all levels within an organization.Key job responsibilities- Expertise – Leads teams that include Amazonians, partners, and customers to enhance security assurance and compliance programs- Solutions - Lead a team to define innovative compliance and risk management approaches to customers that help the customer understand how to move sensitive workloads onto the cloud faster.- Delivery – Engagements will require working to resolve security assurance questions and to understand how to manage risk and achieve compliance while operating in the AWS Cloud through deep dive discussions, strategic presentations/recommendations, and hands on demonstrations of automating compliance in the AWS environment.- Insights - Lead efforts with AWS engineering, support and business teams to convey partner and customer feedback as input to AWS technology roadmaps.- Ability to travel to customer sites as needed.About the teamAWS Security Assurance Services LLC, a PCI-QSAC (Payment Card Industry-Qualified Security Assessor company) and HITRUST External Assessor Firm, is a team of industry certified assessors, helping our customers achieve, maintain, and automate compliance in the cloud by tying together applicable audit standards to AWS service specific features and functionality.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Hybrid WorkWe value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our Amazon offices.BASIC QUALIFICATIONS- 5+ years experience in IT security, compliance and risk management, data privacy, or security controls.- 3+ years experience advising customers on architectures meeting NIST-based industry standards such as NIST 800-53, FedRAMP, NIST 800-171, and CMMC.- 3+ years experience with enterprise risk management methods and techniques to drive successful outcomes in a global enterprise environment.- 3+ years experience assessing the security posture and producing evidence of control effectiveness in cloud environments- Bachelor's Degree in Computer Science, Information Systems Management, Information Security or equivalent experience required. ...

As a Senior Business Coach, you will partner with 20-35 Delivery Service Providers (DSP) owners assigned to delivery stations across the a specific region. The Sr. Business Coach will work closely with a portfolio of owners at different stages as they set strategy, help drive accountability and engagement, and motivate and track key performance metrics. The Sr. Business Coach will collaborate with an integrated internal team of Station Operations Managers, Program Managers, and Compliance and Finance personnel to ensure owners launch and scale their business in compliance with program requirements. Sr. Business Coaches support owners by removing obstacles and improving financial, operational, and safety practices at the network level. The Sr. Business Coach will do this by analyzing problems, discovering insights, delivering recommendations, and driving change both internally and externally.On a daily basis, Senior Business Coaches are responsible for: - Supporting owners as they onboard to the program and prepare to launch. - Guiding owners as they scale their business and manage operational issues, ensuring they have resources in place to effectively ramp-up operations and prepare for peak periods. - Coordinating Business and Financial Health Reviews to discuss business performance and new opportunities, as well as to provide bench-marking data and insights. - Identifying workflow inefficiencies and working to formulate and implement operational improvements at the network level and to improve the individual DSP owner experience. - Willingness to travel (~2-3 days/week); the role is based out of our Nashville office location, but the Candidate should be flexible with hours and travel to support the portfolio of assigned DSP owners as needed. BASIC QUALIFICATIONS- 5+ years of account or relationship management, small business logistics, or retail/vendor/supplier management experience ...

Amazon’s global fulfillment network enables any merchant to ship items that are ordered on Amazon to any place on earth. There is a complex network of ways in which items move between vendor locations, Amazon warehouses, and customer locations as well as several intermediate locations through which packages travel before reaching the customer. With a scale of millions of packages, each with different attributes and delivery requirements, what results is a highly dense graph of nodes.We have built a highly respected BI and Data Engineering team which is focused on solving complex problems in worldwide transportation using workflows, optimization algorithms, and machine learning systems. These are large-scale distributed systems handling millions of packages being shipped through the Amazon logistics network.As a Senior Business Intelligence Engineer, you will develop datasets, dashboards, reports, and visualizations using BI tools, and provide data-driven recommendations to support strategic planning within Amazon Shipping. Additionally, you will deliver across planned projects that will improve overall cost and profitability for the business.About the teamInclusive Team CultureWe’re looking for a new teammate who is enthusiastic, empathetic, curious, motivated, reliable, and able to work effectively with a diverse team of peers; someone who will help us amplify the positive & inclusive team culture we’ve been building.Key job responsibilitiesData Management and Integration: Collect, process, and manage large datasets from various sources, ensuring data accuracy, consistency, and accessibility.Data Analysis: Analyze complex data sets to identify trends, patterns, and insights that can inform business decisions.Reporting and Visualization: Develop and maintain dashboards, reports, and visualizations to present data insights in an understandable and actionable format.Stakeholder Collaboration: Work closely with stakeholders to understand their data needs, provide data-driven recommendations, and support strategic planning.Tool and Technology Utilization: Utilize and stay updated with the latest BI tools and technologies to enhance data analysis and reporting capabilities.BASIC QUALIFICATIONS- 10+ years of professional or military experience- 5+ years of SQL experience- Experience programming to extract, transform and clean large (multi-TB) data sets- Experience with theory and practice of design of experiments and statistical analysis of results- Experience with AWS technologies- Experience in scripting for automation (e.g. Python) and advanced SQL skills.- Experience with theory and practice of information retrieval, data science, machine learning and data mining ...

Do you want to support Amazon’s mission to build the world’s safest, most efficient, and sustainable delivery network by helping our Delivery Service Partners (DSPs) retain safe, satisfied, and engaged teams of drivers? We are looking for a Senior Campaign Manager, DA Experience that works to support 2,500+ DSPs who employ 175,000+ Delivery Associates (DAs) operating Prime-branded vehicles on road, delivering tens of millions of packages per week through our Last Mile delivery network. Specifically, this candidate will be thinking big to develop 360-degree communication plans and campaigns, including written content, multi-media elements like infographics and video (in partnership with our production team and agencies), and helping promote all the ways that Amazon is investing in the driver experience. The work you do will help educate internal and external audiences of all the ways Amazon has created a safe, simple, and sustainable model for drivers who want to deliver Amazon packages. These cross-functional efforts will reach delivery partners, their teams, internal Amazon teams, and Amazon customers, alike. In this role, you will lead proactive marketing communication campaigns and execute proactive storytelling opportunities and seasonal campaigns to positively influence DA sentiment. You will thrive in ambiguity, developing new and innovative ways to reach DAs, improving existing driver-facing channels, as well as influencing and launching new ones. You will lead strategy and execution of the go-to-market and content strategies for each. It will be critical to work across cross-functional teams of leaders, partner organizations, and stakeholder to ensure that we are launching programs through robust communication, change management strategies, and year-long campaign efforts. The work you and your team do will have the potential to impact Amazon’s broader corporate reputation, requiring close partnership with Public Relations, Issues Management, Employee Relations, and Legal. The ideal candidate must be a strong communicator with strategic communications and/or marketing communications experience, business acumen, and excellent writing ability. Not only will you need to help strategize on plans, you’ll need to help program manage them from ideation to execution to keep things on track. You will be a thought leader who indexes high on emotional intelligence. You’ll have to be comfortable with testing, learning, and even failing forward. You will bring in fresh ideas to simplify and scale our driver communication and outreach processes. Our environment is fast-paced and requires a candidate who isn’t afraid to innovate and propose disruptive ideas. This role can be based in Nashville, TN or Seattle/Bellevue, WA. In this role, your key responsibilities will include:• Develop creative communication plans and campaigns to both solve business needs and instill passion and engagement among the DSP and DA community• Push the team to think with a more marketing communication forward mindset, developing strategies that go beyond written communications• Interview DAs, including focus groups and message testing, injecting voice of the customer qualitative and quantitative data into our channel and content strategies• Use DAs as the heroes of the narrative, developing advocacy stories to promote the DSP program as an entrepreneurial opportunity of choice • Partner with agencies and internal creative teams to develop compelling visual content • Identify emerging topics and develop proactive plans with stakeholders• Look around corners to identify key moments in time around which to build campaigns that meet DAs where they are in their journey delivering on behalf of Amazon• Monitor and measure the effectiveness of communications and campaigns and report out on them to leadersBasic Qualifications:• Bachelor’s degree in Marketing, Communications, or a related field• 8+ years of marketing, communications, or related experience in non-internship roles• Experience managing multi-media channel strategies, including video and audio • Experience building, executing and scaling cross-functional marketing programs • Experience using data and metrics to drive improvements Preferred Qualifications:• Experience developing campaigns that engage large audiences • Excellent prioritization skills, with the ability to help others do the same• Experience managing both internal and agency partners as part of a holistic go-to-market strategy • Highly developed and polished written communication skills• Experience working autonomously to develop and propose strategies for improvements • Experience using customer listening mechanisms and data to both influence and measure campaign success• Strong project management skills and experience, including managing internal stakeholders and multiple projects at once• Attention to detail, particularly when it comes to proofing copy and content• Experience in managing and working with agencies to execute multi-channel campaigns ++Our CustomersThe NA-DSP & DA Communications Team serves Delivery Service Partners (DSPs) in the United States, Canada, and, next year, Mexico. DSP Owners own and operate delivery businesses and hire and develop a staff of Delivery Associates (DAs). In North America, we have 2,500+ DSPs who employ 175,000+ Delivery Associates, operate 75,000+ Prime-branded vehicles, and deliver tens of millions of packages per week through our Last Mile delivery network.A day in the lifeWe write a lot and "are right a lot!” We respond to business needs and develop messaging for change announcements. We also interview DSPs and DAs to build compelling spotlight and advocacy stories. We own multiple channels by which we communicate to our DSP Owners, including the Communication Center, Email, and SMS. We communicate to DAs through the DA In-App News Feed, built within their Amazon Delivery App.About the teamThe DSP & DA Communications team is made up of 15+ high performing leaders. Even though we are based in different cities across the U.S. and Canada, we have a highly inclusive and collaborative culture. We approach each other with respect and humility and have fun every day by doing ice breakers, sharing memes, and hosting interactive team building events. DSPs and DAs count on us to provide helpful and trustworthy information so they can operate their business efficiently and focus on what matters most to them, i.e., building a safety-first culture, developing their team and delivering millions of smiles in their communities.BASIC QUALIFICATIONS- 6+ years of professional non-internship marketing experience- 7+ years of developing and managing acquisition marketing or channel programs experience- Experience using data and metrics to drive improvements- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- Experience building, executing and scaling cross-functional marketing programs- Experience developing and executing campaigns across a multitude of timezones and languages ...

Senior Customs Operations Lead is a part of Amazon’s internal Customs Brokerage Operation. The Operations Lead is a technically competent, hands-on driver of process change and high-level Compliance and Classification determination. The Lead is responsible for advice and guidance for our Customs Brokerage Entry Team. Beyond our Customs Team, it is critical this position builds strong client relationships as a proactive business partner resulting in his/her being a solution provider. The Lead anticipates client needs and educates on Tariff Classificationand Compliance requirementsKey job responsibilitiesOur Classification Lead serves to support for our Customs Brokerage Entry Team with technical Customs advice and decision making. The Lead will make daily determinations on Customs Entries based on shipment details and guide the Entry Team to make compliant Entry decisions while keeping a Customer Obsessed mindset. As such, this position will have regular contact with our customers to explain and assist with gathering additional details needed for Customs Entry into the United StatesBASIC QUALIFICATIONSLicensed Customs Broker*Customs Audit and Compliance Experience Focused on Harmonized Tariff ClassificationDetermination*Skilled at analyzing current procedures then developing and executing new processes.*Ability to effectively balance Compliance, Customer and Business needs ...

Do you want to become a leader helping to support our fast growing fulfillment center networks? Would you enjoy tackling problems that have never been solved before in a fast paced start-up environment? If you answered “yes,” then working in our growing Launch Finance team is the right place for you.The Launch Finance team is an organization that supports Launch Operations and is a part of the wider Infrastructure Finance team that supports Real Estate, Design & Construction, Procurement, and Engineering within the Fulfillment Center network. We are responsible for all financial and operations planning for Fulfillment Center Launches, drive standardization for financial reporting for new Launches, drive cost-out initiatives together with the business teams, and create key management information dashboards for our business partners.The Senior Financial Analyst role will have the opportunity to work with Finance professionals, as well as work closely with a cross functional team supporting new launches. Persons in this role have advancement opportunities to support multiple businesses, lead programs, and manage local, regional, or global teams.The successful candidate has demonstrated the ability to work with internal business partners and will enjoy the challenges and rewards of working in a fast-growing organization. The role is broad in scope and will require an individual who is motivated to make an impact. Key job responsibilities - Use solid financial knowledge and business acumen to build financial models, interpret data, draw conclusions, and make recommendations that deliver results, drive improvements, and influence leaders throughout Amazon. - Uses financial systems and advanced MSExcel functions to work with large data sets. - Outputs plans, forecasts, budgets, and consolidations. - Creates effective business partnerships, manages competing priorities, and provides guidance based on data analysis during unexpected events - Uses active listening skills intuitively to communicate data (both written and verbal) in a clear, concise, and unambiguous manner. - Adjusts style for various audiences to articulate complex finance issues clearly. - Collects and analyzes quantitative data to develop relevant reports that drive cost reductions. - Seeks and leverages diverse perspectives in all activities. Identifies opportunities to resolve defects proactively. - Improves, scales, or simplifies finance tools across teams and organizations. - Contributes to work life harmony by being a positive, collaborative, and effective influencer to new team members as an indicator of operations excellence.BASIC QUALIFICATIONS- 3+ years of finance or a related analytical field experience- Bachelor's degree in finance, accounting or related field ...

Amazon’s North American Customer Fulfillment (NACF) Finance is looking for a Senior Financial Analyst to be a trusted finance partner supporting operational and functional leaders. Amazon operates the most complex retail networks in the world, delivering billions of packages to hundreds of millions of homes and businesses annually. Come be part of this tremendous organization and join a dedicated team committed to operational and financial excellence where you will focus on the inputs, think like an owner and where every day is Day One.Key job responsibilitiesFP&A- You use solid financial knowledge and business acumen to build financial models and analyses with little guidance and draw conclusions and make recommendations that deliver results, and drive improvements.- You manage development of weekly and monthly financial reviews, forecasting, and reporting models and their continuous innovation and communicating to Financial and Operations partners.- You identify and solve complex data integrity issues and collaborate with stakeholders on resolution, insisting on the highest standards.- You identify the need for improved controls to address risk driven by business, industry, policy, and regulatory changes and proactively propose control solutions.Business Analysis- You identify and implement opportunities to resolve finance issues, improve, scale, or simplify finance tools, technology, and processes across teams and organizations.- You understand how data flows through our financial platforms and know the right data to use for analysis, and establish a source of truth.- You simplify and centralize process improvement and reporting to allow business partners and customers to take action quickly.People- You seek, value, and leverage diverse perspectives.- You challenge business partner plans and assumptions when needed.- You communicate data in a clear, concise, and unambiguous manner both verbally and in writing.- You positively contribute to work/life harmony on your team and find creative solutions to solve gaps for your team.A day in the lifeThe AR Controllership team is a newly formed team that will collaborate with multiple teams and organizations within Amazon. This role gives you a chance to help build a newly formed team and establish standards within fulfillment centers. A typical day in this role includes: solving complex problems effecting company wide strategic decision-making, leading through ambiguity, identifying high priority work/projects to maximize results for key stakeholders, designing and implementing new financial reporting/modeling, and finding creative solutions utilizing large scale data mining tools.BASIC QUALIFICATIONS- 3+ years of tax, finance or a related analytical field experience- Bachelor's degree in finance, accounting or related field ...

Are you an innovative leader that wants to design the next generation of world-class fulfillment centers and logistics systems across the globe? Do you want a high level of ownership in solving complex problems? Does the challenge of designing systems that leverage ground breaking automated material handling equipment, packaging technologies and robotics appeal to you? If so, we have the job for you! We’re looking to add a high-impact engineer to our team in our Nashville. In this role, you will collaborate with internal and external teams to design high quality, cost effective solutions for our fulfillment and distribution systems. You will own multiple projects simultaneously, from concept realization through design approval. You will be our suppliers’ primary point of technical contact for your projects. Then, once the design is completed and approved, you will hand-off the project to our Ops Engineering team who will oversee the installation and commissioning of the project. You’ll support that team to ensure that the system you’ve designed is successfully installed, commissioned and launched.Your projects will include green-fields, brown-fields, and retrofits. Our team is responsible to design fulfillment centers, cross-dock facilities, specialty facilities (ex. reverse logistics, hazmat) and ground and air transportation centers throughout North America and Europe. Your projects will be a variety of template-based and designed-from-scratch.You will work with a team of highly skilled and highly engaged engineers in a fast-paced and often ambiguous environment. Our team works on hundreds of projects each year. You will be challenged; you will learn; you will work on high impact, high visibility projects; you will grow.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skill sets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS - Bachelor’s degree in Engineering (any discipline) or foreign equivalent or a related field, or 2+ years Amazon experience. - 5+ years of experience in Design/Innovation Engineering, Manufacturing/Process/Industrial Engineering, or related- Experience with complex automated material handling equipment, packaging technologies, robotics and/or high-speed manufacturing. - Experience must involve ownership/management of engineering design projects. - Proficiency using business/technical software like MS Excel, MS Project, and CAD software. - Ability to travel 20% globally. ...

We are seeking an experienced Sr. Marketing Manager to support the continued growth of our Amazon Relay Transportation network. This person will share in the responsibility of driving growth with existing carriers and acquiring new carriers for our Amazon Transportation network. This person would work across the Marketing and Support teams to deliver best-in-class campaigns. Specific responsibilities include: driving brand awareness of product, increasing carrier acquisition, retaining existing carriers and engaging internal and external carriers.This role will focus on optimizing paid digital programs to drive awareness and acquisition across the US and CA. They will work across teams and technologies to help strategize and execute campaigns that address the needs of our customers. They will be responsible for researching and testing new and emerging platforms and optimizing use of existing channels.Key job responsibilities• Own and execute paid digital programs across search, display, streaming, and more to acquire and retain Relay carriers at scale• Partner with relevant teams and stakeholders to strategize and execute multi-channel campaigns across markets and monitor performance / optimize investments to generate growth• Drive day-to-day channel operations while supporting the development of our long-term digital strategy• Execute detailed analyses of campaign effectiveness including segmentation, creative targeting, and cohort analysis• Define and gather assets for all digital campaigns, execute A/B testing, programming, scheduling, reporting, and proactively suggest data-driven optimizations• Develop, deploy, analyze, and disseminate comprehensive reporting• Serve as a subject matter expert for paid digital marketing trends • Maintain and strategize budget and forecasts across channels in collaboration with colleagues and stakeholders• Manage and develop relevant vendor relationships and execute purchasing activities as needed• Support the creation and promotion of content that addresses the needs of our customers, enhances their experience, and generates growth for our brand• Create 1 to 3 year plans for carrier acquisition trends and targetsAbout the teamThis role will be a part of the Carrier Services team supporting Amazon Relay Marketing, Engagement and Communications for North America. This person will need to be a self starter that can build a framework and drive to execution based on trends and learnings.BASIC QUALIFICATIONS- Bachelor's or advanced degree in Marketing, Communications, Advertising, or related field- 6+ years of digital marketing experience for established global consumer brands- 6+ years of proven success managing direct response channels across paid digital (Google, Meta, Youtube)- 6+ years experience using data and metrics to measure impact and determine improvements- 6+ years of marketing analytics and reporting including acquiring and organizing data, as well as direct experience working with large data sets and complex analyses- 6+ years of using Tableau, Microsoft Excel, and relevant platforms to manipulate and analyze data ...

At Amazon, we are working to be the most Customer-centric company on earth. A customer experience that we are constantly looking to take to a new level is how we fulfill and deliver customers' orders. We are doing so by building a world class last mile operation capable of exceeding the expectations of our customers by ensuring that their orders are delivered as quickly, accurately, and cost effectively as possible.The Hub Delivery product allows local small businesses to partner with Amazon to provide flexible and cost-effective delivery service to delight customers globally. This is an emerging Amazon Logistics (AMZL) delivery channel, and is on an exponential growth trajectory globally.Amazon is seeking an exceptional leader who will be part of a start-up group that’s defining and building cutting-edge products and services capabilities supporting Amazon’s current and future last mile initiatives. The role will use customer, operations and technology insights to identify customer needs, and build the product that delights our partner and end-customers. The role will identify non-linear product opportunities in a cross-functional environment (design, ops, finance, legal, tax) and define customer and product success criteria. This role would go on to drive the development and launch of the product with technology teams and would often make experience/ops/tech trade-offs throughout the process. This will be a high visibility role, meaning that the optimal candidate will be comfortable driving critical business decisions in fast paced, and often ambiguous environment. A successful candidate will be customer focused, highly analytical, resourceful, a big thinker, a strong writer, and able to operate at all levels of the organization.Key job responsibilities- Identify areas for improvement in on road and off road experience from Partner feedback and data.- Develop a keen understanding of the experience of Delivery Associates, combining data with anecdotes to develop perspective at the forefront of program/product development.- Develop programs and think big to continuously deliver improvements WW to provide outstanding experience to our Hub Partners.- Cross-Functional Collaboration: Build collaborative, influential internal and external relationships with Product, Program, Field teams and other critical stakeholders to gather information, set action plans, and monitor stakeholder execution to improve the Hub Partner experience and program executions.- Be a voice in the room for program and process development in the wider org that may affect Hub Partner experience.- Develop Scalable Engagement & Recognition Programs: Define core strategy to develop an engaged culture that connects Hub Partners with Amazon.- Develop and prioritize roadmap for launching engagement and reward/recognition programs; build and execute these programs at scale.- Communication: Create and own recurring communications to business leaders and key stakeholders on core programs and opportunities to improve Partner engagement, satisfaction, and retention.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor’s Degree in Business, Engineering, Operations, Supply Chain, Transportation Logistics, or related field- Experience owning end-to-end long-term strategic planning or capacity planning initiatives- 5+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Want to be a product leader who delivers new initiatives at scale to make our communities safer? Are you looking for a role with high impact and high visibility? We are looking for a motivated, data-oriented self-starter to join as a Sr. Product Manager on the Delivery Service Partner (DSP) Accountability team!In this role, you'll take end-to-end ownership for products that improve safety for delivery associates and the communities they serve. We seek a leader who can set priorities, communicate effectively, and consistently deliver results across diverse cross-functional teams at massive scale. Having the ability to solve complex, technical problems with simple, innovative solutions is a key skill-set in this role. We are looking for someone who can own an end-to-end product vertical, including design/ideation, stakeholder and leadership alignment, influencing partner team roadmaps, development of KPIs, and overseeing excellent execution.You will be successful in this role if you can manage multiple competing priorities, often with urgent deadlines, and deliver at speed while developing a long term strategy. You will need to be a proven product and project leader and communicator, with the ability to apply analytical skills to problem solving.Key job responsibilities- Use customer feedback and analyze data to identify and solve complex problems in a highly ambiguous space.- Work with user experience and technical teams to create compelling product offerings for customers. - Create and deliver a long term roadmap for tech products in partnership with multiple teams. - Establish and deliver important new initiatives with broad impact to improve DSP on-road safety. - Define and document business requirements for new product launches and enhancements, including functional requirements for technical teams.- Create new metrics to measure product performance and define success.- Clearly communicate, both verbally and in writing, to drive buy-in and adoption across a diverse group of stakeholders with competing priorities, including executives.- Enhance our current data architecture to improve data fidelity, enable scalability, and generate useable insights.- Manage dependencies and own status reporting for time-sensitive projects involving technical and non-technical contributors.A day in the lifeIn this role, the Sr. Product Manager will lead product development to improve safety while delivery associates are out of their vehicles. You will spend time gathering feedback from your customers and diving deep into data to gain insight into complex problems. You will use these insights to develop short and long term solutions by working closely with partner teams and understanding Amazon Last Mile technology. You will write documents to gain buy-in and present to senior leadership for approval. Then, you'll develop business requirements, success metrics, and manage end-to-end delivery.About the teamWe're a close-knit team that is responsible for designing and maintaining products with safety impact at massive scale. We love combining data with customer feedback to design permanent solutions to tough problems. We work across multiple partner teams with functions ranging from tech development to communications. We take great pride in our vision to build the world's safest transportation network.BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 5+ years of product or program management, product marketing, business development or technology experience- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Proficiency in SQL or Python ...

Amazon World Wide Operations is seeking a Senior Program Manager to join our Dynamic team.If you are a strategic thinker with a strong background in program management and the ability to drive cross-functional projects, we encourage you to apply. Embrace the opportunity to contribute to our dynamic and fast-paced environment. Apply now to be a part of our future-forward journey.Worldwide Operations is looking for Program Managers with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs within Amazon Transportation Services. These roles require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.Key job responsibilities• Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations• Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver• Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics• Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions• Partner with teams across the business you support and beyond to source, allocate, and coordinate resources• Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order• Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)• Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)• Work with program managers, business leaders and executive team to communicate and impact critical business initiatives• Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects• Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers• Roll up your sleeves and do whatever is necessary; general manager / owner mentality• Create, communicate, and manage budget for projectsA day in the lifeNote: This is a hybrid role, requiring Program Managers to be on-site at least 3days/week in corporate office. Some travel offsite may be required (no more than 25%).About the teamOur Inclusive team culture values effective communication across teams and levels, while harmonizing the needs of internal and external customers. Your relentless focus on elevating the customer experience will be your guiding principle. Adaptability and prioritization in a dynamic business environment are key attributes. Embracing a goal-oriented, collaborative approach, our team is committed to delivering results. We are open to hiring candidates to work out of one of the following locations:Bellevue, WA, USA | Nashville, TN, USA | Seattle, WA, USA | Tempe, AZ, USABASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Amazon World Wide Operations is seeking a Senior Program Manager to join our Dynamic team.If you are a strategic thinker with a strong background in program management and the ability to drive cross-functional projects, we encourage you to apply. Embrace the opportunity to contribute to our dynamic and fast-paced environment. Apply now to be a part of our future-forward journey.Worldwide Operations is looking for Program Managers with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs within Amazon Transportation Services. These roles require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.Key job responsibilities• Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations• Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver• Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics• Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions• Partner with teams across the business you support and beyond to source, allocate, and coordinate resources• Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order• Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)• Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)• Work with program managers, business leaders and executive team to communicate and impact critical business initiatives• Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects• Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers• Roll up your sleeves and do whatever is necessary; general manager / owner mentality• Create, communicate, and manage budget for projectsA day in the lifeNote: This is a hybrid role, requiring Program Managers to be on-site at least 3days/week in corporate office. Some travel may be required (no more than 25%).About the teamOur Inclusive team culture values effective communication across teams and levels, while harmonizing the needs of internal and external customers. Your relentless focus on elevating the customer experience will be your guiding principle. Adaptability and prioritization in a dynamic business environment are key attributes. Embracing a goal-oriented, collaborative approach, our team is committed to delivering results. We are open to hiring candidates to work out of the following locations: Seattle, Bellevue, and Nashville. We are open to hiring candidates to work out of one of the following locations:Nashville, TN, USABASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor’s Degree in Business, Engineering, Operations, Supply Chain, Transportation Logistics, or related field- Demonstrated experience leading and owning cross-functional programs- Experience using Microsoft Excel including pivot tables, macros, index/match, vlookup, VBA, data links, or similar functions ...

The Fuse team is seeking an experienced Program Manager is responsible for end to end operational management of retail categories in various Amazon international marketplaces. In this role you will work across multiple Amazon product, engineering, business, operations and marketing teams. This role has high visibility as you will be responsible for The job includes, but is not limited to creating annual plans and strategy for execution, ensuring operational rigor and designing high business impact processes. The individual will be the strategic point of contact to the retail teams of Amazon worldwide and must therefore be comfortable and confident liaising with remote teams and senior leaders.The individual will manage business impact via functional activities and will be accountable for designing and delivering on all KPIs of the same. The individual will interface and drive agenda with the automation & technology teams to build scalable solutions. The role involves influencing peers and stakeholders in other functions to achieve the operational and business goals assigned.The ability to thrive in a fast-paced, ambiguous and demanding work environment is critical to success in this role. Excellent communication and organizational skills are required along with the ability to anticipate, identify, and communicate risks to business, operations and leadership teams. Successful candidates for this position must have a proven record of delivering results through strong program management skills, creative problem solving skills and a passion for customer experience.The ideal candidate will be clearly passionate about the large opportunity that Amazon services presents. She or he will be hands-on, results oriented, and has thrived and succeeded in delivering broadly adopted technology products/services in a very high growth environment where priorities shift fast. She or he is a strong leader who is analytical and data-driven, can prioritize well, communicate clearly and compellingly, and who understands how to drive a high level of focus and excellence. The role requires innovative thinking balanced with a strong customer and quality focus.Key job responsibilities- Develop and own playbooks to expand Fuse business across global marketplaces, including international expansion and bespoke regional requirements- Work with external customers and coordinate launches with retail and partner teams.- Owns communications and mechanisms with Amazon internal/ teams regarding variety of operational processes (Stores Teams, Tax, etc.)- Anticipate, identify, and communicate risks to accounting, finance, business and tech leadership, including project plans and recurring business review documents- Track and publish project status reports and communicate status updates with leadership teams- Work with engineering, product and operations teams to build solutions and align with the business objectivesAbout the teamImagine being part of an agile team, where your ideas have the potential to reach millions. Do you envision working within a startup atmosphere, while being able to leverage the resources of a Fortune-500 company? If so, this role could be for you.Our partnership marketing organization works across Amazon to bring our consumer service offerings, including Prime, Prime Video, Amazon Music Unlimited, Kindle, Alexa, and more, to hundreds of global partners across a variety of vertical segments. We focus on business growth and value creation for customers, reaching customers worldwide through programmatic and unique marketing campaigns with partners.Amazon Fuse partners with third party mobile providers to sell Amazon subscription services, such as Prime Video, Music and Kindle as apart of those mobile provider deals. Our business development team sources the third party providers to partner with and handles the business side of things. Fuse is available in over 50 countries and has about 4 billion subscribers.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience working cross functionally with tech and non-tech teams- Experience in communicating with and influencing a range of different stakeholders including senior management- Experience in managing large-scale programs or projects- Experience with data analysis and business case development, and managing programs from concept to implementation- Excellent oral and written communication skills and ability to communicate effectively with technical and non-technical teams ...