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Amazon’s Customs & Trade (ACT) Learning & Development team supports Amazon’s customs brokerage mission to provide global customers (International FBA Sellers and External Freight Forwarders) a one-stop customs business for international transportation services. To support expansion, we are searching for a Sr. Learning Specialist with strong communication, development and facilitation skills to join our team and help grow and implement customs brokerage onboarding, training, and upskilling programs. Amazon Customs Brokers own customs clearance on ocean, air, rail and truck cross-border shipments, and the Sr. Learning Specialist will play a critical role in defining and facilitating training and learning materials for onboarding and continued education. A Sr. Customs Learning Specialist is comfortable talking in front of a group as well as one-on-one with an individual, and is able to give and receive feedback effectively. We invite you to be part of the team that defines how Amazon changes the world of international logistics.Key job responsibilities- Innovate and lead training project directives and timelines while offering solutions to training needs variances- Facilitate operational training for Broker Operations Partners via blended learning experience comprised of remote instructor led training (VILT), in-person, and hands-on training- Conduct ongoing assessments of learning performance via data-driven approaches- Identify gaps in existing learning content; Innovate, create, and test new training materials that close critical skill and knowledge gaps- Manage classroom instruction, performance and reporting, providing subject matter expertise in areas of content specialtiesKey skills: - Understanding of brokerage incident and escalation functions.- Proficient in and able to explain customs, in-bonds, duty statements, etc.- Experience in or with International Logistics, Cross-Border Transportation and Supply Chain, or US Customs rules and regulations.- 1+ year as a Licensed Customs Broker or has Customs experience with a willingness to taking the Customs Brokerage or Certificate (CCS) license exam.- Fluent English (written and verbal) - Effective communication skills with stakeholders and leadership.- Client-focused and team-orientedAbout the teamACT's L&D team globally manages the brokerage's training and development needs with development tools and innovative systems. Tenets include:1) Improve employee performance - Teach and reinforce digital competencies and customs brokerage skills that improve operator compliance and productivity.(2) Enhance service output - Provide customs brokers a learning environment that fosters accurate entry writing solutions.(3) Retain talent - Expand employee learning and training leading to career growth opportunities.BASIC QUALIFICATIONS- International logistics work experience.- Bachelor’s degree in a related field.- Demonstrated success developing, coaching and assessing business processes.- Corporate training or e-learning platform experience.- Experience using computers to develop instructional materials and presentations. ...

Network Provisioning and Automation(NPA) is looking for a Senior Network Development Engineer who is passionate, innovative and has a strong drive to automate and simplify. This position will report directly to the Software Development Manager for NPA and will be responsible for all tools related to network automation within Amazon's fulfillment networks.The NPA team builds and continuously improves the corep network provisioning components used by tens of thousands of Amazonians, hundreds of thousands of IP enabled devices, a growing fleet of robots, and countless other user devices in our facilities around the world. You'll be part of a world-class team in a fast-paced environment that has the entrepreneurial feel of a start-up. You will work directly with other systems, and software engineers to help automate and improve the technology that supports our Fulfillment Centers and Transportation sites.We are looking for a Network Development Engineer to provide technical thought leadership in the of our next-generation networks. As we look to the future, our networks will support an ecosystem of robotics, industrial IoT, sensors, drones, and mobile devices. You are comfortable with taking risks, and iterating on designs that may fail at the outset to ultimately deliver robust systems that elegantly scale. Information security and network reliability are at the core of your thought processes, and you are respected as an influencer.In this role you will build tools and be part of the largest fulfillment network in the world, and provide guidance to and mentoring to network support teams to develop their skills and reinforce best practices. Network reliability is critical to Amazon Operations, and your responsibilities will include driving root cause resolution of provisioning events most impact-full to the business.Our team's mandate is to create mechanisms that enable automated provisioning of network infrastructure stacks including discovery, bootstrapping, configuration, operational readiness and recovery in case of failure in order to eliminate human involvement and realize the full potential of zero-touch network managed by software.This is a high ownership role with significant scope, we value your ideas and are looking for people who want to help innovate.Everyone on the team needs to be entrepreneurial, wear many hats and work in a highly collaborative environment. As an Amazon Software Network Engineer, you will help tackle a diverse landscape of technical challenges. We are a greenfield initiative, and you will play an active role in translating business requirements into concrete systems and prototyping concepts in partnership with technology leaders within the team and across the business.You will design, develop and deploy reliable distributed solutions that operate at Amazon scale. You will be exposed to a variety of core languages and technologies including Java, Python, Linux, and AWS services, including GreenGrass and IOT. You will tackle challenging, novel situations every day and will have the opportunity to work alongside talented Amazon engineers to redefine an industry. Along the way, we guarantee that you’ll learn a ton, have fun and make a positive impact on many people.Key Attributes and ResponsibilitiesA successful engineer in this role:Loves Automation: 100's and million's of devices cannot be managed as snowflakes, we automate everything.Is Highly Analytical: You solve problems in ways that can be backed up with verifiable data. You focus on driving processes, tools, and statistical methods which support rational decision-making.Is Engaged by Ambiguity: You're able to explore new problem spaces with unique constraints and thus non-obvious solutions; you’re quick to identify any gaps in the team and the right person to fill them to best deliver value to customers.You will:Identify problems and develop solutions; you embrace performance metrics and measurement techniques because they help you assess how well system-related services are running. You are customer-obsessed and think about what you can do to make their experience better.Work with the SDM for NPA to lead teams of talented engineers, develop their engineering capabilities and guide them on making the correct technical decisions.Key job responsibilitiesYou will drive key engineering decisions that impact device management for Amazon fulfillment sites globally. If you’re passionate about developing robust, highly available, scalable automated systems, at tremendous scale, this is an excellent opportunity for you. You will partner with multiple SDMs, robotics solutions engineers, product managers, and customers to innovate in the compute automation space. Our group owns making compute automation scalable and seamless across the globe.A day in the lifeThe engineer for this role will:* Implement new software by designing, coding and launching global edge compute automation systems* Design software solutions for emerging business use cases* Partner with SDMs and PMs to gather requirements and define featuresAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamWe own the infrastructure automation that manages Amazon Store's compute and device infrastructure. We are passionate about taking complex infrastructure and abstracting it with self-service tooling. We embrace simple, decoupled, fault-tolerant solutions so we can spend more time innovating, and less time fixing.Our team is tight-knit and operates primarily out of Austin. We have a mix of experience levels, and work in a broad, collaborative space that has something for everyone. We care about the development of our engineers and are invested in helping each other attain our career goals.BASIC QUALIFICATIONS- 5+ years of automation scripting using Python, Bash, Shell and/or Perl experience- 8+ years of major internet routing protocols experience- 5+ years of working in a Linux/Unix environment experience ...

We are seeking a self-starter to join the Global Road Safety Risk Management team as a Senior Program Manager leading the global Safety Management System (DriveSMS) program. This role is responsible to the accountable executive for providing guidance and direction for the planning, implementation and operation of the organization’s safety management system (SMS). The Program Manager provides SMS-related services to the certificated, non-certificated and third-party areas of the organization that are included in the SMS and may have delegated responsibilities on behalf of persons holding positions. This role requires scoping large projects, managing project timelines, identifying safety gaps, and communicating to senior management on safety risks. Cross-team coordination, project management, executive presentation skills, a penchant for process improvement, and a proven history of delivering results are essential for success. A bias for action and comfort in dealing with ambiguity are a must. Often times it will not be clear how we will reach our end goal; you will be expected to help carve a path by taking risks and be willing to try new things, fail fast then iterate. Strong analytics and safety experience will be valued in an applicant. Key job responsibilities • Executing the implementation and operation of the safety management system • Collecting and analyzing safety information in a timely manner • Administering any safety-related surveys• Monitoring and evaluating the results of corrective actions • Ensuring that risk assessments are conducted when applicable • Monitoring the industry for safety concerns that could affect the organization • Ensuring safety-related information, including organizational goals and objectives, are made available to stakeholders and leadership through established communication processes • Continuous process improvement; use the right metrics to measure policy quality and opportunities. Look around corners and anticipate safety challenges/obstacles the business could face and proactively developing a plan to address.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree- Analytical and quantitative skills- Verbal and written communication skills- Experience working in a cross-functional setting- Experience successfully managing competing priorities and projects- 2+ years driving process improvements- Experience transitioning between high-judgement strategic thinking and high-level execution- Experience managing under a properly implemented Safety Management System (SMS)- Experiencing implementing an organizational Safety Management System (SMS) ...

Would you like to be part of a team focused on driving innovation in the transportation industry, while working to empower entrepreneurs, and contribute to Amazon’s sustainability goals? If you have strong customer focus, great instincts, and a drive to build new mechanisms that enable program scale, you may be just right for this Senior Program Manager role on the AFP Marketing, Acquisition and Experience team. Amazon Freight Partner (freightpartner.amazon.com) is a new program that enables entrepreneurs to start and grow their trucking business alongside Amazon, with exclusive training, ability to hire from their local communities, and long-term growth potential. Our team is looking for a Sr. Program Manager who can build and scale mechanisms to support internal readiness for product, process, and service launches. In this highly cross-functional role, you will lead and influence across business teams to meet your program goals. You will identify and mitigate risks that will negatively impact our partners/drivers, remove roadblocks and provide alternate solutions that provide the best customer experience. You will set objectives, analyze data, execute on your plans, and drive quantifiable continuous improvement. Key job responsibilitiesThis role requires building mechanisms for communication and working models across teams, and will require the ability to influence others. Job responsibilities include: * Designing and documenting a scalable launch process* Driving complex projects focusing on results and metric measurement to launch flawlessly and on time* Partnering with initiative owners and using influence to ensure requirements for new launches are met * Developing a perfect launch metric, including escalations data, and tracking our performance against it* Conducting retrospectives to identify opportunities to further improve our launch process* Removing roadblocks, and identifying and mitigating risksAbout the teamOur team embraces the entrepreneurial spirit in how we work. We build and iterate innovative customer solutions in a fast-paced, collaborative, creative environment.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree or equivalent ...

The SPEED (Services, Packaging, Engineering, Execution, Delivery) team is looking for Services Procurement Sr Program Manager with proven procurement and project management experience. The Services Procurement team supports building services from third party vendors across the North American Same Day and Rural Super Rural operations. This role requires the management of new and existing procurement programs, forecasting and spend control, scoping and creating project plans, coordinating and driving execution, and clear communication to senior management. Cross-team coordination, program management and procurement skills are essential. This role requires the management of new and existing procurement programs, forecasting and spend control, scoping and creating project plans, coordinating and driving execution, and clear communication to senior management. Cross-team coordination, program management and procurement skills are essential.Key job responsibilitiesThe primary responsibilities of the successful candidate include, but are not limited to, the following:- Manage new and existing procurement programs, delivering desired results across multiple Amazon organizations. Example of nationwide procurement programs we support include Janitorial services, Pest Control, Powered Equipment, Waste/Recycling Streams, Security, PPE Supplies services, as well as many other services categories. - Drive supplier relationship development by holding regular business reviews to assess performance and areas of opportunity - Influence design and development of strategic procurement programs.- Create and manage program communication, accelerating progress by driving clear and timely decisions, removing obstacles and escalating as appropriate.- Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects and using this data to drive/influence business decisions.- Work directly with external providers, customers, and partner teams to create and deliver scalable solutions.- Execute and own large-scale process improvement opportunities within new business launches existing processes and controls, including defining scope, goals and deliverables in collaboration with senior leadership and stakeholders.- Utilize numerous standard analytical tools to analyze business metrics for optimization and derive actionable recommendations to meet business and procurement objectives. - Ensure service levels across multiple vendors/providers ensuring quality services. This includes management of day to day program escalations such as vendor concerns, vendor performance support, scoping changes, and many other day to day field team needs across the services portfolios. - Develop and manage tactical procurement services and daily operations including Purchase Orders and Invoice management.- Recognize and resolve issues and provide hands-on support to ensure procurement programs operate successfully across all locations.A day in the lifeBASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

The Amazon Delivery Service Partner (DSP) organization is looking for a Sr. Brand Manager to collaborate with partner teams to formulate strategic insights, establish brand standards, develop a holistic content strategy, and execute qualified marketing activations. To be successful in this role you will need to be able to influence and work with leaders across multiple organizations to apply these brand standards within the context of communications, uniforms, fleet design, and app configuration. You will need to demonstrate many of the Amazon Leadership Principles, including Customer Obsession, Ownership, Dive Deep, Learn & Be Curious, Invent & Simplify, Earn Trust, Think Big, and Deliver Results.Key job responsibilities- Deep dive perception gaps and formulate insights and action plans - Establish a north star vision and content roadmap- Build a brand development plan including assets, tone of voice, differentiators, and overall equity - Create a holistic content strategy to transform perception through marketing and advertising campaigns- Build a qualification mechanism to validate content prior to driving broad-based awareness- Deliver tools, mechanisms and solutions to help DSPs build equity within their teamsBASIC QUALIFICATIONS- 6+ years of professional non-internship marketing experience- 7+ years of developing and managing acquisition marketing or channel programs experience- Experience using data and metrics to drive improvements- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- Experience building, executing and scaling cross-functional marketing programs- Experience developing and executing campaigns across a multitude of timezones and languages ...

Are you interested in setting the strategy for a rapidly growing program unlocking step-change efficiencies in Amazon and vendor supply chains? Vendor Flex is a program that creates value for our vendors, customers, and supply chain by operating small-scale fulfillment centers co-located in vendor warehouses that ship directly to Amazon customers. We are looking for a Sr. Business Developer to accelerate incremental savings capabilities with existing vendors and own international launch deployments with executive-level visibility.Key job responsibilities- Lead strategic development and execution of new capabilities at 30 existing sites per year to drive incremental savings- Lead international development- Own qualifying and pitching vendors to improve conversion- Partner with internal support stakeholders ranging from Operations and Design to Legal and Finance to improve precision of financials and contracting- Engage with a range of senior leaders from across both Amazon and external vendors, exhibiting a high degree of discretion and judgement- Make prioritization and trade-off decisions with little oversight while managing to timelines and partner teams, effectively surfacing debates where needed and driving inspection of mechanismsAbout the teamOur team culture is goal-oriented, customer obsessed, and collaborative. You will be part of a high functioning team, responsible for delivering on strategic goals with direct impact for consumer businesses' profit and loss (P&L). A strong presence and the ability to influence are critical, as working with a diverse set of stakeholders internally and externally is a key aspect of this role. Candidates should demonstrate strong customer focus, business acumen, and discipline on setting, communicating and achieving dates upwards and laterally. The ability to understand how different areas of the business are interconnected will be key to this role.BASIC QUALIFICATIONS- 5+ years of professional or military experience- Experience structuring and negotiating complex agreements and leading cross-functional groups to orchestrate and successfully complete deals- Experience in setting up and managing a sales pipeline- Excellent written, verbal, and interpersonal communication skills. ...

Would you like to be part of a team focused on driving innovation in the transportation industry, while working to empower entrepreneurs? As the Amazon Freight Partner (AFP) Sr. Business Development Manager (BDM), you will lead efforts to identify, engage, and select high-quality candidates to join the program. You will analyze capacity needs and candidate pipelines, launch new programs, and optimize existing programs to continue to to build a strong a candidate pipeline.Key job responsibilitiesThis role will develop the long-term business development strategy for AFP recruitment and continue building and scaling process to execute that strategy. In addition to recruiting new owners, this role leads the selection of bench candidates for launch opportunities. The successful candidate must be data- and process-driven as well as creative in developing long-term relationships within the business communities from which we source AFP talent to join the program. The right candidate will have strong interpersonal skills to collaborate closely with internal teams including acquisition and training program managers, AFP Business Coaches, and other cross-functional partners.A day in the lifeWe seek customer-obsessed, driven individuals with a wide range of academic backgrounds, work experiences, and perspectives. As the Business Development Manager, you’ll ask the right questions to assess root cause, exude excellent relationship management skills, and index high on ownership to transform ideas into action. This candidate will also create structure and process, often in ambiguous situations, aligning teams to deliver, and creating scalable, long-term mechanisms to ensure work is being done in the right places, addressing bottlenecks, driving process improvement, and creating best practices. About the teamWith the Amazon Freight Partner program, ambitious entrepreneurs can start and grow their trucking businesses alongside Amazon with consistent, long-term work, while we help them overcome the many obstacles to starting up a carrier business.Our team embraces the entrepreneurial spirit in how we work. We build and iterate innovative customer solutions in a fast-paced, collaborative, creative environment. BASIC QUALIFICATIONS- 5+ years of professional or military experience- Experience structuring and negotiating complex agreements and leading cross-functional groups to orchestrate and successfully complete deals- Experience with sales CRM tools such as Salesforce or similar software ...

Are you an innovative leader that wants to design the next generation of world-class fulfillment centers and logistics systems across the globe? Do you want a high level of ownership in solving complex problems? Does the challenge of designing systems that leverage ground breaking automated material handling equipment, packaging technologies and robotics appeal to you? If so, we have the job for you! We’re looking to add a high-impact engineer to our team in our Nashville. In this role, you will collaborate with internal and external teams to design high quality, cost effective solutions for our fulfillment and distribution systems. You will own multiple projects simultaneously, from concept realization through design approval. You will be our suppliers’ primary point of technical contact for your projects. Then, once the design is completed and approved, you will hand-off the project to our Ops Engineering team who will oversee the installation and commissioning of the project. You’ll support that team to ensure that the system you’ve designed is successfully installed, commissioned and launched.Your projects will include green-fields, brown-fields, and retrofits. Our team is responsible to design fulfillment centers, cross-dock facilities, specialty facilities (ex. reverse logistics, hazmat) and ground and air transportation centers throughout North America and Europe. Your projects will be a variety of template-based and designed-from-scratch.You will work with a team of highly skilled and highly engaged engineers in a fast-paced and often ambiguous environment. Our team works on hundreds of projects each year. You will be challenged; you will learn; you will work on high impact, high visibility projects; you will grow.A day in the lifeA day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skill sets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS - Bachelor’s degree in Engineering (any discipline) or foreign equivalent or a related field, or 2+ years Amazon experience. - 5+ years of experience in Design/Innovation Engineering, Manufacturing/Process/Industrial Engineering, or related - Experience must involve ownership/management of engineering design projects. - Proficiency using business/technical software like MS Excel, MS Project, and CAD software. - Ability to travel 20% globally. ...

Amazon is seeking an experienced and strategic leader to lead our Capital Governance team as a Senior Manager (L7). In this critical role, you will be responsible for overseeing and optimizing Amazon's capital allocation processes, ensuring that our investments align with long-term business objectives and maximize shareholder value. You will work closely with senior leadership across various business units to develop and implement robust governance frameworks for capital expenditures and strategic investments.In this position, you will lead a global team of professionals, analysts, and project managers spread across multiple regions and time zones. Your leadership will be crucial in fostering collaboration, driving performance, and ensuring alignment across the organization. You'll be responsible for developing talent, creating a cohesive team culture, and leveraging the unique perspectives and expertise of team members from various backgrounds and geographical locations. This aspect of the role requires strong cross-cultural communication skills, the ability to manage complex team dynamics, and experience in leading remote and hybrid teams effectively. Your success in building and guiding this global team will be instrumental in executing Amazon's capital governance strategies on a worldwide scale.As a key player in Amazon's financial strategy, you will be at the forefront of shaping how we allocate resources to drive innovation, growth, and operational excellence. This role requires a unique blend of financial acumen, strategic thinking, and leadership skills to navigate the complexities of capital decisions in a rapidly evolving global marketplace.This role offers a unique opportunity to have a significant impact on Amazon's future, working at the intersection of finance, strategy, and technology. You will be empowered to think big, challenge conventional wisdom, and drive meaningful change in how one of the world's most innovative companies allocates its resources. If you're passionate about financial strategy, thrive in a fast-paced environment, and want to play a pivotal role in shaping the future of a global leader, we want to hear from you.Key job responsibilities1. Lead the development and implementation of capital governance policies, processes, and best practices across Amazon's global operations.2. Collaborate with Finance, Operations, and Technology teams to evaluate and prioritize capital investment proposals, ensuring alignment with Amazon's strategic goals and financial targets.3. Develop and maintain sophisticated financial models and analytics to assess the potential return on investment (ROI) and risk profiles of major capital projects.4. Partner with senior executives to provide strategic guidance on capital allocation decisions, balancing short-term needs with long-term growth opportunities.5. Design and implement performance metrics and reporting systems to track the effectiveness of capital investments and identify areas for improvement.6. Lead a team of Program Managers, providing mentorship and fostering a culture of innovation and continuous improvement.7. Represent the Capital Governance function in high-level meetings with VP/SVP executives.8. Stay abreast of industry trends, emerging technologies, and regulatory changes that may impact Amazon's capital allocation strategies.9. Drive cross-functional initiatives to optimize Amazon's capital structure and improve overall financial performance.10. Develop and maintain relationships with key stakeholders across the organization to ensure seamless coordination and execution of capital governance processes.BASIC QUALIFICATIONS- 7+ years of team management experience- 10+ years of program or project management experience- Bachelor's degree- Strong analytical skills with the ability to translate data into actionable insights and recommendations ...

Amazon is seeking an organized, dynamic, autonomous data driven expert in Facilities Management to support the development of the function in North America, impacting more that 1000 sites in the US and Canada and overseeing $2B of spend, with possibilities of expansion to Mexico and rest of Americas.As a Facilities Management expert, this individual will collaborate with multiple stakeholders (Procurement, Operations, Finance, and local Maintenance teams), to develop strategies to optimize the cost, quality and performance of the hard-soft services (i.e. Base building, Janitorial, Waste and Peste management, Snow removal, etc.)Key job responsibilities- Supports the development of the Facilities Management functions in NA- Point of contact with other global Subject Matter Experts established in the EU and supports the adoption of global strategies modifying them as needed to meet local regulations/restrictions- Engages with business owners and leadership to support the deployment/adoption of the FM strategies/initiatives to improve cost, quality and performance.- Develop performance KPIs, tools and dashboards to consolidate the teams reporting of metrics (i.e. savings, escalations, compliance, risk, etc.) to the business and leadership.- Analyse spend from services on multiple business units across the NA region to support data driven decisions.- Partner with Finance, Field teams and Procurement to improve our data management, categorization and budgeting.- Support the definition of the gap analysis of internal and external stakeholders and the required training program needed to succeed the delivery of a successful FM strategy.- Represent the team in the multiple Business Reviews with internal and external stakeholders to centralize points of contact.- Travelling domestically and internationally up to 30% of the time.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! About the teamThe Global Facility Management (GFM) team is part of the Building Excellence Management (BXM) team in the Global Central Reliability Maintenance Engineering (GRCT) organization. The team oversees the external maintenance strategy for hard services (base building) and soft services (janitorial, pest/waste management.) globally representing +$3B yearly spend. The team is composed by two typical functions, the Subject Matter Experts (SME) who own service strategy, the scope definition, performance tools, best practices and innovation; the Regional Portfolio Manager (RPM), who act as a technical vendor managers, owning tendering, vendor performance, contract management, and site support for local vendor management.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Amazon Freight (AFE) is a fast-growing startup at Amazon and we are looking for passionate owners to shape the direction of the business. Amazon Freight blends advanced technology with a network of 50,000+ Amazon trailers, building on the world class network and freight services currently used to operate Amazon’s own freight movements.Amazon Freight Delivery to Cash Operations (D2C Ops) team is seeking a talented Program Manager with experience in transportation industry. You will lead strategy on end-to-end Amazon Freight Accessorial management. Accessorials are a critical component of AFE’s revenue and operational optimization. This role will lead cross-functional efforts to enhance accessorial billing accuracy, expand chargeable accessorial types, and implement scalable processes that minimize revenue leakage. The candidate will own the operational workflow, strategic expansion into new shipping modes, and drive automation and process improvements to enable accessorial scalability. This role will also create and implement resource planning models to support the program's growing scope.The ideal candidate will demonstrate exceptional stakeholder management, operational strategy skills, and the ability to thrive in ambiguous environments. This role provides the opportunity to innovate within a fast-growing segment of Amazon Freight while delivering significant impact to business revenue and customer experience.*Open to locations in Nashville TN and Atlanta GA.Key job responsibilitiesEssential Duties and Responsibilities:Within the Amazon Freight D2C Ops team, a successful candidate must have strong program management skills, will support and report to a Sr. Manager, focusing on freight integrity management with the possibility of creating annual year roadmap for the program, process improvement, and working with other Amazon programs outside of AFE. This job will require exceptional communication skills while having the ability to work independently in an ambiguous environment. They must be a self-starter, own identifying opportunities for accessorial revenue/cost recoupment, define end to end processes from idea to execution, own execution and generation of revenue.Duties may include, but are not limited to, the following:KEY JOB RESPONSIBILITIES:• Own and drive the end-to-end operational execution of accessorial workflows for Truckload (TL), Less-than-Truckload (LTL), and Intermodal (IMDL) shipments. • Identifies new accessorial opportunities (new modes like LTL, IMDL and new accessorial types) with existing shippers and new shippers, develops end to end process flow and SOP and executes them until Billing is generated.• Act as the central point of contact for stakeholders across Product, Business Intelligence (BI), Finance, and Operations teams.• Collaborate with Product and BI teams to design scalable, automated solutions that integrate data insights and operational workflows.• Conduct deep dives into existing accessorial processes, identify gaps, and implement mechanisms to resolve inefficiencies.• Define and prioritize product automation requirements to eliminate manual bottlenecks in operational workflows.• Build entitlement frameworks and calculate hourly headcount (HC) required to meet operational needs for accessorial execution.• Launch pilots for new accessorial types and oversee the transition to full operational integration.• Work closely with stakeholders within and outside AFE to drive continuous improvement, while supporting simplicity, efficiency, and cost containment• Develop and own key performance indicators (KPIs) such as percentage of eligible accessorials billed, revenue contribution, and accessorial process automation. • Ability to pull data from numerous databases (using Excel, Tableau, Access, SQL etc.) and to perform ad hoc reporting and analysis as needed.A day in the life• Relentlessly focus on improving our process accuracy and knowing the levers to pull for continuous improvement of process and influence business cost effectiveness.• Perform deep dives into operational data to identify missed billing opportunities and develop corrective actions.• Work cross-functionally with internal and external stakeholders.• Involvement in recurring business reviews• Adhoc deep dives and document writing ownershipAbout the teamThis is a strategic role within AFE’s Accessorial Program, providing a unique opportunity to innovate and expand the scope of accessorial operations. You will work closely with leaders across BI, Product, Finance, and Operations to execute day-to-day workflows while shaping the long-term strategy of the program. With a focus on operational efficiency, scalability, and revenue optimization, this team plays a critical role in driving AFE’s growth and success.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience working cross functionally with tech and non-tech teams- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) ...

Amazon is looking for a Senior Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs across multiple verticals. This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. The ideal candidate will leverage extensive project management experience, combined with deep analytical capabilities and a keen sense of innovation, to lead complex projects from conception to completion.Amazon supports vendors, sellers, and third-party partners around the globe. As a Senior Program Manager with Amazon, you will have the opportunity to develop the business requirements and influence the success of these partners. In this role, you will own operational programs related to our vendors, and third-party partners and work to resolve operational issues. As a program manager you will work cross-functionally to drive customer centric programs. This role requires a deep need for stakeholder management, an ability to synthesize data and information, and communication across internal and external partners.Key job responsibilities- Manage and oversee various cross-functional programs, ensuring successful delivery.- Develop and refine program strategies, effectively leading and motivating teams.- Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.- Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.- Foster collaboration with internal and external partners to optimize resource allocation and project success.- Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.- Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.- Identify and mitigate risks, preventing them from escalating into major issues.- Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.- Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.- Manage and communicate project budgets effectively.A day in the lifeNOTE: This is a hybrid role, requiring Program Managers to be on-site at least 3 days a week in a corporate office. Some travel may be required (no more than 25%).About the teamOur Inclusive team culture values effective communication across teams and levels, while harmonizing the needs of internal and external customers. Your relentless focus on elevating the customer experience will be your guiding principle. Adaptability and prioritization in a dynamic business environment are key attributes. Embracing a goal-oriented, collaborative approach, our team is committed to delivering results. We are open to hiring candidates to work out of one of the following locations:Nashville, TN, USABASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor’s Degree in Business, Engineering, Operations, Supply Chain, Transportation Logistics, or related field- Experience with third party vendor or carrier integration, contract management, or performance management- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience working cross functionally with tech and non-tech teams ...

Amazon Worldwide Operations is seeking a Sr. Program Manager to join our Dynamic team.If you are a strategic thinker with a strong background in program management and the ability to drive cross-functional projects, we encourage you to apply. Embrace the opportunity to contribute to our dynamic and fast-paced environment. Apply now to be a part of our future-forward journey.Worldwide Operations is looking for Program Managers with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs within Amazon Transportation Services. These roles require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.Key job responsibilities- Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations- Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver- Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics- Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions- Partner with teams across the business you support and beyond to source, allocate, and coordinate resources- Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order- Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)- Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)- Work with program managers, business leaders and executive team to communicate and impact critical business initiatives- Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects- Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers- Roll up your sleeves and do whatever is necessary; general manager/owner mentality- Create, communicate, and manage budget for projectsA day in the lifeNOTE: This is a fully on-site role, requiring Program Managers to be on-site 5 days a week in a corporate office. Some travel may be required (no more than 25%).About the teamOur Inclusive team culture values effective communication across teams and levels, while harmonizing the needs of internal and external customers. Your relentless focus on elevating the customer experience will be your guiding principle. Adaptability and prioritization in a dynamic business environment are key attributes. Embracing a goal-oriented, collaborative approach, our team is committed to delivering results. BASIC QUALIFICATIONS- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Demonstrated experience leading and owning cross-functional programs- Experience using Microsoft Excel including pivot tables, macros, index/match, vlookup, VBA, data links, or similar functions ...

Are you looking for an innovative, fast-paced, highly-collaborative environment? If so, come join Worldwide Retail Growth and Development! The Worldwide Retail Growth and Development team is responsible for the strategic planning, acquisition, design, construction, launch, and maintenance of Amazon Worldwide Grocery Stores' real estate assets. This includes Whole Foods Market, Amazon Grocery Stores, and Amazon Grocery Logistics.We are looking for a Sr. Program Manager to support our central Growth & Development Business Operations org. The Sr. Program Manager will sit on the Business Operations leadership team and work closely with leaders across Business Operations and the wider Growth & Development org. Key responsibilities will be developing and managing Business Operations’ ‘Rhythm of the Business,’ overall prioritization and project tracking, escalations, special projects, and more. The role will be responsible for communicating across a wide variety of stakeholder teams, leading and contributing to key business documents, and organizing and helping to prioritize and track projects across Business Operations. The role will also be responsible for resolving regular escalations by quickly gathering information and bringing together the right group of stakeholders.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Ability to manage multiple simultaneous projects and coordinate with internal and external stakeholders. ...

The Amazon Delivery Central Operations (ADCO) Contingency Response Center (CRC) is looking for a Program Manager to join a growing effort dedicated to protecting drivers and associates from large scale hazardous events. We create or build upon existing procedures to anticipate areas of risk, institute preventative measures, and execute timely interventions to protect all drivers and Amazon associates from harm during large scale events (e.g. extreme weather or geological events, civil unrest, terrorism, infrastructure failure, wild fires) while delivering on our Customer Promise.Key job responsibilities• Manage and oversee various cross-functional programs, ensuring successful delivery.• Develop and refine program strategies, effectively leading and motivating teams.• Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.• Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.• Foster collaboration with internal and external partners to optimize resource allocation and project success.• Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.• Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.• Identify and mitigate risks, preventing them from escalating into major issues.• Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.• Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.• Manage and communicate project budgets effectively.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor’s Degree in Business, Engineering, Operations, Supply Chain, Transportation Logistics, or related field- 5+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience working cross functionally with tech and non-tech teams ...

How often have you had an opportunity to be part of a team that is tasked with solving a huge business problem through disruptive, innovative technology? The Sub-Same Day (SSD) team is looking for a Sr. Program Manager with a delivery record and proven project management experience to own and execute strategic, cross-functional operations and technology projects for our faster than Same Day operations. Your robust understanding of fulfillment operations including under-the-roof processes, inventory flows, constrained FC assets (capacity and labor), quality, and long-term roadmaps will help develop new innovations. This role will play a critical role in the future strategy for the same day program. It requires a high-level of ownership over the end-to-end process, the ability to think outside of the box, willingness to disrupt the current processes to create a new process, and the ability to design sustainable solutions and influence stakeholders. This role requires scoping large ambiguous projects, managing to project timelines, and communicating to senior management on status, risks, and process/product changes to influence the team in a direction. Cross-team coordination, project management and executive presentation skills are essential.This role can be located in Bellevue or Nashville corporate offices.The Sr. Program Manager will also demonstrate: • Confidence operating in a highly ambiguous and iterative business space. • High attention to detail including proven ability to manage multiple, competing priorities simultaneously. • The ability to independently own and drive strategic communications (e.g., decision narratives, investment proposals) with senior leaders and executives.• Capability to communicate with technical stakeholders.• Ability to think strategically and execute methodically.• Ability to work in a fast-paced environment where continuous innovation is desired.• Analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases.• Ability to clearly communicate data insights to others.• Lead expansion of a program across business lines, including defining strategy and fully owning program and roadmap for expansion.Key job responsibilities• Drive innovation that improves the under-the-roof processes and continuously removes cost from our fulfillment and delivery network.• Influence the end -to-end fulfillment process (quality and cost).• Partner with cross-functional teams to plan, organize, execute, and standardize complex projects to achieve 2024 variable cost and quality goals.• Gather and analyze data across fulfillment and delivery functions to establish global standards for operations and other cross functional teams.• Analyze and solving operational barriers with a focus on understanding root causes and driving forward opportunities.• Develop Amazon best practices for internal operations.• Leverage analytics to support the future state of the business.• Have solid understanding of under the roof/on the road operational processes and the financial tradeoffs and technical requirements associated with implementing change.A day in the lifeThis PM will be responsible for driving recommendations to optimize the supply chain and integrate new packaging solutions for SSD Grocery. They will work through product design/development, supply chain, and category procurement for scalability of solutions. They will work with partner teams under the roof/ on the road for integration and delivery of solutions. Key tenants of this role include being customer obsessed over customer experience, cost optimization and process improvement. This includes working with and through key stakeholders including Category Procurement, Supply Chain, Safety, Finance, Tech, Delivery Experience and Operations. About the teamThe Sub-Same Day (SSD) team represents the speed of the business, dealing with innovation, design and sustainability in delivering to delight our customers.BASIC QUALIFICATIONS- Bachelor's degree- 4+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 2+ years of driving process improvements experience ...

Amazon is looking for a Senior Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs across multiple verticals. This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. The ideal candidate will leverage extensive project management experience, combined with deep analytical capabilities and a keen sense of innovation, to lead complex projects from conception to completion.We are actively seeking an experienced (Senior) Program Manager with a strong background in strategic planning to lead key initiatives that align with our long-term business objectives. This role is ideal for individuals who excel in transforming strategic visions into actionable plans and guiding those plans to fruition. In this role, you will be responsible for program strategies, including the development and execution of detailed project roadmaps. Your expertise in strategic planning will be essential in identifying critical business opportunities and challenges, and in devising innovative solutions to address them. You will work closely with various internal teams and stakeholders, harmonizing different perspectives and ensuring cohesive efforts towards common goals.Key job responsibilities• Manage and oversee various cross-functional programs, ensuring successful delivery.• Develop and refine program strategies, effectively leading and motivating teams.• Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.• Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.• Foster collaboration with internal and external partners to optimize resource allocation and project success.• Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.• Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.• Identify and mitigate risks, preventing them from escalating into major issues.• Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.• Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.• Manage and communicate project budgets effectively.A day in the lifeAmazon Logistics’ mission is to provide the best last mile customer experience delivering each package to the customer’s doorstep through delivery options including locker, in car and in-home delivery, and speed. In order to provide this experience to our customer, Amazon Logistics works closely with Last Mile Delivery Service Partners and Delivery Associates who operate a fleet of vehicles for last mile delivery.Amazon is looking for a Senior Program Manager – EV In-Life Services, to optimize third-party service expansion and performance for our electric fleet. This leader will manage 3P service capabilities, service expansion, geo expansion, and performance for our current EV fleet. This leader will partner with external service providers along with OEMs to expand service offerings for our EV fleet. This leader will manage opportunities for product and service improvements with our engineering teams through field campaigns. This leader will work directly with EV - OEMs to problem solve, and calculate impacts to vehicle repairs and service technician capacity. The Senior Program Manager – EV In-Life Services will partner with both internal and external stakeholders to develop strategies to minimize downtime and maximize vehicle availability to safely deliver packages to the customer doorstep. This position requires experience in customer focus and in project/program management skills and data. Senior Program Manager – EV In-Life Services will have experience to apply critical thinking, problem-solving, improve processes, and manage multiple priorities. The individual will need to work in close partnerships with internal and external stakeholder groups.This role is based in Nashville, TN. May require some on-site visits (~10% travel).Key job responsibilities:• Develop the overall program strategy, tactically driving teams in and outside of your organization to deliver results• Manage full life-cycle of complex cross-functional programs with considerable impact across multiple organizations• Scope, create, and drive project plans• Communicate to Senior Management on status, risks and process/product changes• Work autonomously in an ambiguous environment, • Partner with teams across the business you support and beyond to source, allocate, and coordinate resources• Partner with customers, external teams, and engineering teams to determine what projects move forward and in what priority order• Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration)• Identify and mitigate risks before they become roadblocks• Work with program managers, business leaders and executive team to communicate and impact critical business initiatives• Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects• Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers• Create, communicate, and manage budget for projectsAbout the teamThe Team defines the strategy of EV fleet service, maintenance and repairs, owns the processes, infrastructure and tech required for the DSPs to operate the last mile fleet safely and economically. The team owns the development, piloting and integration of service, maintenance and repairs programs.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

At Amazon, we are working to be the most Customer-centric company on earth. A customer experience that we are constantly looking to take to a new level is how we fulfill and deliver customers' orders. We are doing so by building a world class last mile operation capable of exceeding the expectations of our customers by ensuring that their orders are delivered as quickly, accurately, and cost effectively as possible.The Hub Delivery product allows local small businesses to partner with Amazon to provide flexible and cost-effective delivery service to delight customers globally. This is an emerging Amazon Logistics (AMZL) delivery channel, and is on an exponential growth trajectory globally.As a Senior Program Manager, Learning Experience Design will be responsible for supporting Hub Partner Training, owning the design, creation, and management of curriculum for Partner training portfolio. You may also support new initiatives to improve the overall learning experience for Hub Partners. You will work to ensure that we’re aligned to the highest value learning opportunities to not only improve our Partner experience, but to drive internal development processes as well. Responsibilities include working with WW cross-functional teams on process optimization and training content development that supports reduction in safety incidents, increase customer delivery quality and decrease in contact rates to customer support teams. The ideal candidate thrives in a fast paced, highly engaged environment, and has the ability to connect the dots organizationally, network effortlessly and influence various roles, levels and profiles to drive collaboration, as well as grow fellow designers and develop the best.Key job responsibilities- Partner with cross-functional teams WW to build out development experiences with a global mindset- Manage multiple complex curricula development projects simultaneously- Develop training materials that align to a blended training delivery strategy, including and not limited to: self-directed, instructor led (ILT), virtual (vILT), and hands-on practical training- Measure impact and quickly revise content/modality to address specific feedback, as needed- Create reliable and valid learner evaluation tools to gauge knowledge and skill transfer- Drive use of evaluation and performance data to improve learning content- Partner with cross-functional teams to describe the business problem or need for their learners- Collaborate with subject matter experts and program stakeholders to identify learning outcomes and design curriculum and courses- Create innovative training content that is easily absorbed and applied across all modalities- Design and develop multi-media content, eLearning modules, scenarios, simulations, videos, performance evaluations, job aids, virtual instructor-led training, and knowledge assessments- Drive continuous improvement of cross-functional training programs- Partner closely with change management stakeholders to refine and update content in a timely manner- Identify gaps, assess needs, create goals, and work backwards to develop right-sized solutions- Measure impact and quickly revise content/modality to address specific feedback, as needed- Manage projects amidst ambiguity, competing priorities, and challenging deadlines- Maintain knowledge of new developments in learning science, learning design, and learning analytics through continuous research to ensure our solutions deliver innovation- Upload, test and maintain content on a learning management system (LMS)BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

As a Senior Program Manager in the Transportation Engineering Services (TES) Project Management Office (PMO) Team, you will provide programmatic support to Amazon Logistics (AMZL) and Amazon Extra Large – Special Handling Heavy/Bulky (AMXL) Pre-Construction and Construction management teams. You will partner with internal and external stakeholders to support expansion and optimization of the transportation network, including launches of new buildings as well as retrofits of the existing network. You own program strategy, proactively identify risks and solve ambiguous problems, streamline processes and foster innovation, escalate as appropriate to ensure on-time delivery of planned projects, and apply process improvement methodologies to drive the vision of the program. Key competencies of this position include managing the lifecycle of complex cross-functional programs, scoping efforts, defining strategic objectives and milestones, and driving execution of concurrent projects in a safe, sustainable, and inclusive manner. Key job responsibilities• Own and manage the lifecycle of new and existing programs/initiatives, successfully delivering concurrent complex projects aligned with business objectives• Engage the right stakeholders, customers, and partner teams to communicate with and impact critical business initiatives, and craft and deliver cross-functional, scalable solutions• Develop, implement, and govern KPI (Key Performance Indicators) reporting for a portfolio of programs, providing visibility to stakeholders on program performance, and use this data to drive business decisions• Help partner and stakeholder teams make trade-offs by considering the impact to the business and customer (e.g., customer experience, quality, efficiency, etc.)• Proactively identify opportunities to continuously improve program quality, efficiency and operational excellenceA day in the lifeA day in the life of the PMO may include coordinating with stakeholders, tracking progress against business goals and metrics, and managing program initiatives. You will represent TES, ensuring the safe, on-time, and in-budget execution of Amazon design and construction projects. Daily tasks may be comprised of coordinating with cross-functional partners on project status and projected changes, ensuring stakeholders are meeting their agreed upon milestones, seeking sustainable, environmentally-friendly solutions throughout the process, and utilizing Amazon tools to record and manage program progress and other key developments. Benefits Summary: Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamAt Amazon, we are all Owners and leverage unique opportunities presented to us by owning everything from design through construction execution, and final hand-off to our customers. Transportation Engineering Services (TES) supports the expansion of Amazon’s transportation network by managing the construction of new buildings and performing retrofits, expansions, and initiatives on the existing network. TES team members are a diverse, energetic, creative, and vocally self-critical team of engineers and managers working daily to develop the innovative physical assets our customers expect.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree ...