Nashville

Amazon Worldwide Real Estate Growth and Development (WWRGD) is looking for a Program Manager with retail design or construction experience and proven project management record to own strategic, tactical, cross-functional and technology projects within the Worldwide Grocery Stores (WWGS) network. This is a key role to the execution and management of building the retail store network. It will be the primary POC with business leaders and provide project support and coordination with WWRGD Design, Construction, Finance, and Capital Planning teams. The role will create project plans, develop processes, drive execution, and manage communication to senior management on status, risks and process/product changes. Key job responsibilities* Manage new and existing programs, successfully delivering projects for the assigned portfolio* Work directly with external providers, customers, and partner teams to craft and deliver scalable solutions* Partner with other program managers to secure resources, scope efforts, set project priorities and milestones and drive delivery* Own program communication, accelerating progress by driving crisp and timely decisions, clearing blockers (e.g., path to green), escalating as appropriate* Influence design and development of strategic processes* Innovate to improve processes and continuously remove cost from our launches and operation* Work with program managers and business leaders to communicate and impact critical business initiatives* Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects and using this data to drive/influence business decisions* Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customersBASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Join the dynamic Transportation Services team with Amazon's TOM (Transportation Operations Management) division! We are seeking a Sr. Program Manager for our TOM Strategic Yard Design team. This role offers flexible location options at our approved ATS corporate sites: ATL12 (Atlanta, GA), BNA12 (Nashville, TN), SEA82 (Bellevue, WA), or WAS19 (Arlington, VA).As part of the TOM organization, you will be at the forefront of transforming how Amazon builds and operates its trailer yards. TOM is the critical link that connects our Fulfillment Centers, Sort Centers, and other facilities across the network through transportation yards. Over 10,000 Transportation Associates manage this vital yard space, overseeing incoming/outgoing trailers, driving inter-site transportation, and optimizing asset positioning.In this position, you will own the full lifecycle of complex, cross-functional test fit reviews, template development, and site drawing reviews to ensure compliance with Amazon Yard Design Standards working directly with the network-level business line teams responsible for building design and pre-construction. You will serve as the lead for consolidating and developing design change requests on behalf of the TOM organization to influence network improvements in safety, operations, sustainability, and future technology. The deliverables you are responsible for will influence VP-level decisions related to TOM staffing, critical technology and equipment, network yard capacity, and TOM program spending.Data ownership and the ability to leverage site-level yard design attributes to influence capacity decisions are also key responsibilities. This role will maintain a comprehensive repository of all pre-construction development data and liaise with key stakeholders to compile project details and provide feedback. You will identify and mitigate risks, solve ambiguous problems, and communicate program status and insights to business customers and leadership. To succeed in this role, you will work cross-functionally with teams in Global Realty Design, Network Pre-Construction, Design and Construction, Global Road Safety, Workplace Health & Safety, and TOM Field teams to drive meaningful change. This role is pivotal in ensuring TOM design compliance, supporting network growth, and influencing strategic decisions. If you thrive in a fast-paced, collaborative environment, are passionate about driving operational excellence, and are excited by the prospect of transforming Amazon's transportation network, we encourage you to apply!Key job responsibilities• Serve as lead for consolidating and creating change request and design change request to influence network improvements in safety and operations for our customers• Maintain repository for all pre-construction work by site within internal platforms (Asana, Smartsheet, and Quicksight dashboards) • Obtain and document all specifics regarding projects from key real estate and pre-construction stakeholders. Research and compile all available information for legacy and new launch sites• Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.) • Support test fit reviews, template development and review site drawings with customers, internal/external teams, and engineering teams to ensure compliance with internal standards • Ownership of Amazon Yard Design Standards development and adherence • Make timely, data-driven decisions to prioritize and solve problems• Build effective relationships up, down, and across organizations• Communicate complex concepts clearly to influence different audiences and levels within and across organizationsA day in the lifeYour day will involve working on large, cross-functional projects. This will include managing project deliverables, providing feedback on site and program requirements as well as communicating progress and risks to leadership.You will collaborate closely with business line stakeholders, central design teams, pre-construction and real estate to drive adoption and adherence of critical yard design standards. Throughout this work, you will need to think expansively about how real estate and yard design can impact operations and capacity. You will be tasked with constantly exploring new, innovative ways to drive improvements and efficiencies.About the teamThe Strategic Yard Design Team is comprised of four core strategic functions: long term capacity planning, new business integration, site specific design, and yard design execution. Long term inputs flow in a linear fashion beginning with network capacity and design at a program/template level. As concept designs and business requirement specifications are determined, site specific designs and yard capacity needs are determined. This role plays a key role in ensuring adherence to published yard design standards as well providing feedback and capturing data for sites and programs in development. BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience implementing repeatable processes and driving automation or standardization- Experience with at least two disciplines within the construction industry, which could consist of General Contracting, Owner’s Representation, Commercial Development, or Engineering & Design, or similar. ...

The Amazon Last Mile Supply Chain team is looking for an experienced leader with a strong record of achieving results to build and operate a worldwide Amazon last mile delivery network. We are seeking a leader for an exciting opportunity to work in the last mile supply chain space oversee integration of new initiatives within the overall last mile delivery operations. In this role you will deal with ambiguity, identify problem statements and develop innovative solutions to improve Customer Experience, reduce cost and create a best in class home delivery network. We make complex problems fun working backwards from our customers! The transportation network encompasses all of the operations required to deliver worldwide shipments from our fulfillment channels to our customers. This role entails innovation, thinking outside the box, and deep understanding of the business. You will work with multiple business and technical teams across the company to drive continuous improvement and enhance performance.This role can be located in Nashville or Seattle. Key job responsibilities - Scope requirements and define plans to integrate new initiatives into existing operations- Coordinate with cross functional teams to invent process designs to account for changing business strategies- Develop deep understanding of transportation planning tools and processes - Own and drive strategies to increase delivery capacity and efficiency - Drive technology requirements to improve tools and processes - Own business goals to optimize customer experience and cost. A day in the lifeo Ensure OP2 strategies are translated into operational plans for intra-year planning teams (understand where/when changes are planned and align planning teams to execute)o Quarterly Guidance requirements planning – understand any changes to planning cycle requirements or timeline, represent LRP team. Ensure LL’s are implemented. o Oversee adjustments aligned on in prior LRP publishes are captured in forthcoming publishes (EX: adjustments to dispatch, SPR inputs). Work with input owners to ensure necessary follow ups are completed. o Conduct scenarios between planning cycles to offer solutions to constraints. BASIC QUALIFICATIONS- 5+ years of program or project management experience- 5+ years of supply chain experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Are you an innovative and organized leader that wants to be part of world-class sortation centers and logistics systems across the globe? Do you want a high level of ownership in developing mechanisms to solve complex problems? Does the challenge of designing sustainable processes appeal to you? If so, we have the job for you!NASC Engineering is searching for an innovative and solutions-oriented Strategic Planning Engineer to lead process initiatives and manage under the roof (UTR) improvements (process design & material flow) for Amazon's Middle Mile network. A Strategic Planning Engineer's goal is to provide transparent and collaborative support to our customers, helping them overcome barriers and achieve their goals. We strive to introduce effective solutions to address organizational challenges and consistently challenge our own assumptions to drive consistency across initiatives.Strategic Planning Engineers value their direct relationship with stakeholders and customers and ensure that all requests are evaluated and prioritized based on data-driven analysis aligned with strategic business directives. We also provide transparency in the decision-making process and encourage input and approval from cross-functional teams across NASC Engineering. We keep our customers updated on the status of their requests, provide clear directions on the next steps, and explain why requests are approved or declined.We fully embrace Amazon's principles and consistently implement scalable, simple, customer-focused programs and processes that align with strategic directives. We are flexible and adapt to the unique and changing needs of our customers. You will work with a team of highly skilled and highly engaged engineers in a fast-paced and often ambiguous environment. Our team works on hundreds of projects each year. You will be challenged; you will learn; you will work on high impact, high visibility projects; you will grow.Key job responsibilities• Spearhead prioritization of strategic initiatives• Create and maintain standard processes and documentation• Lead meetings, while ensuring the team is tracking to their deliverables• Provide insight and identify risks for business decisions• Gate-keep all internal and external requests and support the team in prioritizing the requests that are taken on• Report project status updates to the NASC Engineering Director and VP• Effective communication skills, with the ability to execute the team visionBASIC QUALIFICATIONS- Experience working with Material handling equipment (MHE)- Bachelor's degree in engineering, management, or technology- 3+ years of directly managing and responsible for multiple large projects experience? ...

Join Amazon's dynamic environment as a Supply Chain Manager with a Network Capacity Background, where you will play a crucial role in shaping and optimizing various facets of our operations, concentrating on optimizing and managing the flow of goods, information, or services within the supply chain network. We have exciting opportunities across different business units, each seeking a skilled professional to lead strategic initiatives and drive process improvements, with a specific focus on network capacity and the physical flow of goods or services within the supply chain network. As a Strategic Supply Chain Manager with a Network Capacity Background, you'll take end-to-end ownership of operations, emphasizing capacity planning, logistics optimization, network design, and analysis of operational efficiency.In this role, you will collaborate with cross-functional teams, including Business, Operations, Supply Chain, Product, Finance, and more. Utilize your analytical prowess to identify opportunities for operational improvements, implement scalable systems, and drive automation to enhance efficiency, with a particular focus on optimizing the physical flow and operations within the supply chain network. Whether you're managing network capacity initiatives, overseeing cross-functional programs, or focusing on strategic projects, your impact will be visible, ongoing, and contribute directly to our commitment to being the most customer-centric company on earth.Key job responsibilities - Lead strategic initiatives related to network capacity within Amazon's various business units. - Concentrate on optimizing and managing the flow of goods, information, or services within the supply chain network. - Balance supply and demand, assess and improve the efficiency of distribution networks, warehouses, or logistics operations. - Analyze and synthesize data to identify opportunities for enhancing customer experiences and operational efficiency in network capacity. - Define metrics, develop program management mechanisms, and invent/simplify processes to drive decision-making in complex network capacity situations. - Collaborate with stakeholders across different functions, influencing and facilitating agreements to achieve shared network capacity goals. - Manage cross-functional network capacity initiatives, ensuring continuous improvement and adherence to lean philosophy at scale. - Own a portfolio of cross-functional programs related to network capacity, driving performance improvement and efficiency in project delivery. - Identify and deliver operational improvement opportunities in network capacity, focusing on inventory management, logistics strategy, and transportation optimization. - Monitor and optimize key network capacity metrics to ensure the smooth flow of goods or services through the supply chain network.A day in the lifeJoin Amazon's dynamic North America Destination Operations team as a Supply Chain Manager I, where you'll play a crucial role in optimizing our global logistics network. In this position, you'll facilitate information flow between various stakeholders, resolve potential issues affecting lead times and delivery accuracy, and make real-time decisions that impact Amazon's supply chain efficiency. This exciting opportunity allows you to be at the forefront of Amazon's growth, applying your expertise in transportation and logistics to drive innovation and excellence.As a Supply Chain Manager I, you'll start your day by reviewing critical metrics and addressing any immediate concerns. Throughout the day, you'll engage in tactical communications with carriers, transloaders, and internal teams to ensure smooth operations. You'll analyze data from various sources, make data-driven decisions, and provide ad hoc reporting as needed. Your problem-solving skills will be put to the test as you navigate time-sensitive issues and work towards resolutions. By the end of the day, you'll have contributed significantly to the efficiency of Amazon's supply chain operations.About the teamThe North America Destination Operations team is at the heart of Amazon's logistics network, managing daily freight movements into ports and fulfillment centers across Canada and Mexico. We're a fast-paced, high-growth area focused on continuous improvement and innovation. Our team values data-driven decision-making, exceptional communication, and the ability to thrive in a dynamic environment. By joining us, you'll be part of a group that's shaping the future of global logistics and contributing to Amazon's mission of being Earth's most customer-centric company.Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan Learn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stockBASIC QUALIFICATIONS- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field- 2+ years of supply chain experience- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Knowledge of SQL- Demonstrated experience in carrier management, including capacity planning and performance monitoring ...

Amazon Business (AB) is re-inventing B2B eCommerce by offering business customers of all sizes the same advantages Amazon has already brought to consumers including broad selection, low pricing, and great customer service. WW Amazon Business Operations is building the operations and supply chain solutions that will enable AB’s rapid growth by re-engineering many parts of our supply chain to offer bulk, consolidated, pallet deliveries and many other services that business customers require.Amazon’s Supply Chain Managers (SCM) play a central role in our global business, they keep our complex, international supply chains working seamlessly and efficiently. This SCM role will own Amazon Business Operations’ Strategy and Planning for profitability and optimization of Amazon Business pallet fulfilment infrastructure. By analyzing complex, varied and ambiguous data and driving change by working closely with multiple stakeholders across Amazon you’ll help us optimize our supply chain to make our customer experience even better and our pallet fulfilment networks more energy and cost efficient.Key job responsibilities- Define supply chain and operating models for various businesses- Analyze and interpret data to improve efficiency across supply chains and multiple operations- Partner with teams to advise on and manage operational challenges- Support the planning and organization of complex projectsA day in the lifeBeing a Supply Chain Manager for Amazon involves lots of problem solving. You’ll work with a number of teams to navigate challenges as and when situations impact our network. You’ll spend time resolving temporary issues and looking at the bigger picture to drive Amazon towards achieving new objectives. This role is both proactive and reactive, and you’ll have the opportunity to help forecast and plan for new projects.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- 2+ years of supply chain experience- Bachelor's degree- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvements ...

At Amazon we believe that Every Day is still Day One! We’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people.We are looking for a Technical Infrastructure Program Manager with expertise in electrical system design, inspection, testing, and maintenance to join the Base-Building Electrical Engineering team. The ideal candidate will be a highly motivated individual with a proven track record of designing & improving electrical system maintenance programs & policies, experience in developing and scaling maintenance based retrofit programs, has worked with cross functional teams to solve problems at scale and at a rapid pace, and has the ability to perform analysis on electrical systems in various ways (electrical testing analysis, protective relaying, power system design, short circuit analysis, commissioning, etc)Key Responsibilities: - Travel up to 60% of the time - Support deployment of voltage stabilization system across NA- Support, improve, and develop electrical maintenance programs and policies at warehouse locations, including audits of existing programs in compliance with local codes and global standards - Partner with Risk Management and other key stakeholders in changes to the electrical systems - Perform detailed calculations to establish standards and specifications - Inspect installations and observe operations to ensure compliance with design and equipment specifications and safety standards. - Support operations, construction, and other relevant departments with electrical subject matter expertise - Conduct equipment failure investigation and provide mitigation solutions - Build relationships with electric utilities in support of Category Management to alleviate worst actor grid performance - Identify opportunity to invest in resilience via utility engagement, improvements internal to the facility, or tooling/guidance improvements for Field teams - Develop and implement procedures for monitoring, diagnosing, and maintaining performance of assets - Partner with Internal Audit, Risk Management, Safety, and/or Real Estate to review internal and external audit .findings related to electrical and related risks, including building authority audits, insurance audits, and similar.Key job responsibilities• Ensures compliance with the requirements of technical guidelines, standards, policies and statutory requirements.• Manage resilience retrofit support at scale to install voltage stabilization equipment• Recommends process, product or service improvements to meet internal and/or external business challenges and/or regulatory issues.• Contributes to the development of the team's functional strategy.• Conducts equipment failure investigation and mitigation.• Develops and implements procedures for monitoring, diagnosing, and maintaining performance of assets and operations.• Participate in investigations of all electrical related incidents and propose remedial actions to prevent re-occurrence.• Support On Call rotation for severity eventsA day in the lifeThis role will become an immediate contributor to the Electrical Engineering resilience investment strategy across NA. The Electrical Engineering team will initiate the investment plan in 1Q25, and the candidate will play a major role in planning and execution of the program. If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! About the teamThe RME Electrical Engineering (EE) team is a global support to Field RME and Operations. The team supports three primary pillars - Electrical Safety, Reliability, and Resilience. Within these pillars, Global EE manages numerous programs to ensure compliance with regulatory requirements, reliability based programs to move the needle for electrical power system reliability, and needle moving improvements to resilience to solve downtime impact from grid disturbance.BASIC QUALIFICATIONS- Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)- Experience with varying scenarios of infrastructure builds- 3+ years of technical infrastructure management experience- Knowledge of electrical manufacturing processes- Knowledge of electrical codes and standards ...

The NA Delivery Service Partner (DSP) Performance Org is charged with ensuring the DSP network raises the bar on customer experience and delivery quality, while protecting the overall health of the network and mitigating risk to Amazon. DSP Performance Ops partners with multiple programs across the Delivery Service Partner (DSP) and Last Mile organization. We provide these programs with operational, case management, and investigation support. Partners include but are not limited to: Delivery Feedback & Insights (DFI), Scorecard, On Road Conduct & Safety (ORCAS), DSP Relations, High Severity Incidents, and LMAQ.The DSP Performance Ops team is seeking a talented L4 Performance Ops Lead with a focus on Training to join our team! As an Individual Contributor, the Training Lead is an integral part of our operations team, acting as the onboarding coordinator and trainer and will facilitate instructor led training for multiple processes. Simultaneously, this role will perform research and gather data and feedback to inform the training process to develop and implement innovative solutions that optimize the performance of the team. Key job responsibilities• Facilitate instructor led training for various processes.• Teaches Standard Operating Procedures (SOPs) for case handling, while leveraging multiple Amazon tools to complete complicated, high-judgement investigations and decision-making• Evaluates root cause and performing data analysis to identify opportunities for process improvement• Escalates trends in issues or pain points occurring within the process • Builds collaborative relationships with Operations Managers and Program Manager partners to gain alignment on changes, surface pain points and solve key problems; balances impact of added scope and operational capacity • Implements and Oversees ongoing projects related to SOP improvements, training efforts, and tech implementation• Presents operational call-outs to leadership during business reviews• Manages ongoing process improvement projects as outlined by stakeholders, managers, or self-identified initiatives• Supports, mentors, and motivates team as a trusted business partner• Monitors safety, quality, productivity, and customer expectations• Partners with cross-functional stakeholders to drive programs operationally that enable DSPs and Transporters to be safe and successful• Thinks Big across the Last Mile space, delivering holistic, scalable solutions• Operates and delivers in a fast-paced environmentBASIC QUALIFICATIONS- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Experience with MS Word, Excel, OneNote, Outlook- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Skilled in SalesForce or equivalent case management software- Ability to multi-task with efficiency and quality- Experience facilitating instructor led-training using various modalities such as ILT, vILT, eLearning- Experience using data and metrics to determine and drive improvements- Experience with learning development tools such as Articulate Storyline/Rise, Captivate, Camtasia, Adobe Creative Suite.- Understanding of adult learning methodologies such as ADDIE, Blooms, & Kirkpatricks- Experience with LMS Admin ...

The NA Delivery Service Partner (DSP) Performance Org is charged with ensuring the DSP network raises the bar on customer experience and delivery quality, while protecting the overall health of the network and mitigating risk to Amazon. DSP Performance Ops partners with multiple programs across the Delivery Service Partner (DSP) and Last Mile organization. We provide these programs with operational, case management, and investigation support. Partners include but are not limited to: DA Focus, Service Level Standards (SLS) Scorecard, On Road Conduct & Safety (ORCAS), DSP Relations, High Severity Incidents, and LMAQ.The DSP Performance Ops team is seeking a talented L4 Performance Ops Specialist to join our team! As an Individual Contributor, the Ops Specialist is an integral part of our operations team, performing high judgement investigations and research to inform decision making and appropriate actions for the various programs we support, while simultaneously developing and implementing innovative solutions that optimize the performance of the entire team, allowing us to better support our customers.Key job responsibilities• Adheres to Standard Operating Procedures (SOPs) for case handling, while leveraging multiple Amazon tools to complete complicated, high-judgement investigations and decision-making• Evaluates root cause and performing data analysis to identify opportunities for process improvement• Escalates trends in issues or pain points occurring within the process • Builds collaborative relationships with Operations Managers and Program Manager partners to gain alignment on changes, surface pain points and solve key problems; balances impact of added scope and operational capacity • Implements and Oversees ongoing projects related to SOP improvements, training efforts, and tech implementation• Presents operational call-outs to leadership during business reviews• Manages ongoing process improvement projects as outlined by stakeholders, managers, or self-identified initiatives• Supports, mentors, and motivates team as a trusted business partner• Monitors safety, quality, productivity, and customer expectations• Partners with cross-functional stakeholders to drive programs operationally that enable DSPs and Transporters to be safe and successful• Thinks Big across the Last Mile space, delivering holistic, scalable solutions• Ability to translate French to English and English to French verbally and written. • Must be able to work a schedule that includes a Sunday or a SaturdayA day in the lifeOn any given day, the successful Ops Specialist can expect to interact with internal and external stakeholders in the accomplishment of business goals. Peers, leaders, and stakeholders will look to you for guidance and your business insights. An Ops Specialist will deep dive the most sensitive of cases that pose imminent risk to our business while having the chance to run meetings, manage projects with some ambiguity, and provide routine communication across the organization.BASIC QUALIFICATIONS- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Experience with MS Word, Excel, OneNote, Outlook- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Skilled in SalesForce or equivalent case management software- Ability to multi-task with efficiency and quality- Ability to translate French to English and English to French verbally and written. ...

The NA Delivery Service Partner (DSP) Performance Org is charged with ensuring the DSP network raises the bar on customer experience and delivery quality, while protecting the overall health of the network and mitigating risk to Amazon. DSP Performance Ops partners with multiple programs across the Delivery Service Partner (DSP) and Last Mile organization. We provide these programs with operational, case management, and investigation support. Partners include but are not limited to: DA Focus, Service Level Standards (SLS) Scorecard, On Road Conduct & Safety (ORCAS), DSP Relations, High Severity Incidents, and LMAQ.The DSP Performance Ops team is seeking a talented L4 Performance Ops Specialist to join our team! As an Individual Contributor, the Ops Specialist is an integral part of our operations team, performing high judgement investigations and research to inform decision making and appropriate actions for the various programs we support, while simultaneously developing and implementing innovative solutions that optimize the performance of the entire team, allowing us to better support our customers.Key job responsibilities• Adheres to Standard Operating Procedures (SOPs) for case handling, while leveraging multiple Amazon tools to complete complicated, high-judgement investigations and decision-making• Evaluates root cause and performing data analysis to identify opportunities for process improvement• Escalates trends in issues or pain points occurring within the process• Builds collaborative relationships with Operations Managers and Program Manager partners to gain alignment on changes, surface pain points and solve key problems; balances impact of added scope and operational capacity• Implements and Oversees ongoing projects related to SOP improvements, training efforts, and tech implementation• Presents operational call-outs to leadership during business reviews• Manages ongoing process improvement projects as outlined by stakeholders, managers, or self-identified initiatives• Supports, mentors, and motivates team as a trusted business partner• Monitors safety, quality, productivity, and customer expectations• Partners with cross-functional stakeholders to drive programs operationally that enable DSPs and Transporters to be safe and successful• Thinks Big across the Last Mile space, delivering holistic, scalable solutions• Operates and delivers in a fast-paced environment• Must be able to work a schedule that includes a Sunday or a SaturdayA day in the lifeOn any given day, the successful Ops Specialist can expect to interact with internal and external stakeholders in the accomplishment of business goals. Peers, leaders, and stakeholders will look to you for guidance and your business insights. An Ops Specialist will deep dive the most sensitive of cases that pose imminent risk to our business while having the chance to run meetings, manage projects with some ambiguity, and provide routine communication across the organization.BASIC QUALIFICATIONS Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experienceExperience with MS Word, Excel, OneNote, OutlookWork a flexible schedule/shift/work area, including weekends, nights, and/or holidaysSkilled in SalesForce or equivalent case management softwareAbility to multi-task with efficiency and quality ...

Amazon is seeking a highly skilled and motivated Transportation Specialist to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join a new team in a huge growth area for Amazon.An ideal candidate has a background in transportation and excellent data driven problem resolution skills. He/she has the ability to pull and analyze data with ease, drive process improvements, standardize our processes and eliminate the root cause of defects within the current systems. This job will require exceptional communication skills while having the ability to work independently in a high pressure environment.Key job responsibilities - Continual, tactical communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) - Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed - Publish performance metrics to assist with driving business results - Identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations - Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data - Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered - Work within various time constraints to meet critical business needs, while measuring and identifying activities performed - Excellent communication, both verbal and written as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forumBASIC QUALIFICATIONS- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience- High school or equivalent diploma- Work 40 hours/week, and overtime as required- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Are 18 years of age or older ...

OpsTech IT Wireless Engineering owns delivering software-defined, automated, and incrementally scalable Wireless network infrastructure products that improve the reliability of our wireless services for Amazon’s fulfillment centers and transportation sites, worldwide. As part of this work Engineers are responsible for iterating on the existing design and/or creating new wireless designs that better meet customer needs. These wireless solutions are used by hundreds of thousands of associates, relied upon by operators of industry-leading fulfillment and transportation systems, and play a critical role in the delivery of shipments to Amazon retail customers.The Wireless Network Development Engineer will leverage in-depth knowledge of Wireless networking engineering and operational practices to develop the organizational technical strategy used to ensure improved availability one of the largest wireless networks globally. The candidate will partner with Software, Operations, and Engineering teams, to define, build, and automate the future solutions which will enable faster, scalable management, globally. You will Identify themes and areas of improvement and deliver the software and design changes needed to affect change, through collaboration by partnering with peer teams, coaching less tenured engineers to deliver on your behalf, or executing on your own.Our team has a broad scope covering multiple business globally, from the smallest delivery stations in emerging markets to the most advanced automated fulfillment centers in North America, Japan, and Europe. As a result, this group enjoys a variety of both tactical and strategic projects. This is a unique opportunity that will enable you to grow your skills as an engineer and have a lasting impact on Amazon’s fulfillment networks for years to come.Key job responsibilities• Identifying, developing, and delivering technical solutions that improve the availability of our wireless network technologies.• Partner with peer teams to collectively understand the customer problems and find technological solutions utilizing wired networking technologies.• Define and meter the availability of our existing and future network solutions, ensuring they meet or exceed the needs of our customers.• Identify and deliver solutions that reduce operational impact to customers and enable them with scalable, resilient, and cost optimized services.• Dive Deep on complex problems that identify root causes of our customer impacts, developing and delivering corrective actions.• Evaluating new technologies, lab testing, proof of concept (PoC), run books definition, and pilot deployment.• Innovate and automate infrastructure testing, deployment, operations, and life cycle management• Defining the strategy for future team processes, tools, and , which improve how we maintain and manage them effectively, efficiently, and safely.• Be a part of Global organization that provides 24x7 escalation service on shift rotation basis. Some night and weekend coverage may be required.• Effectively contribute to hiring and developing top talent at Amazon• Develop automation to resolve wireless network failures• Investigate challenging problems to identify root cause and make recommendations for improving the customers experience on Wifi.• Create and update the wireless network design to improve reliability• Mitigate and Solve Network Availability Risks• Partner with peer networking teams on overall network design to provide feedback and improvements from the wireless network perspective.• Participate in an on call rotation• Implement metrics to measure wireless availability and identify performance risksA day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamOur team has a broad scope supporting multiple business globally, from the smallest delivery stations in emerging markets to the most advanced automated fulfillment centers in North America, Japan, and Europe. As a result, this group enjoys a variety of both tactical and strategic projects. This is a unique opportunity that will enable you to grow your skills as an engineer and have a lasting impact on Amazon’s fulfillment networks for years to come.BASIC QUALIFICATIONS- 1+ years of automation scripting using Python, Bash, Shell and/or Perl experience- 5+ years practical relevant experience -Wifi or other managed RF networks operations and engineering- Deep understanding of IP network fundamentals and packet capture analysis -Analytical skills ...

At Amazon, we work hard to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. The Last Mile Delivery Service Partner Team, who supports WW DSP Services Business & Standards in one of the fastest-growing industries in the world, is seeking A WW Process Optimization PM support payments and value-added services (VAS) for DSPs.WW DSP Services Business & Standards Team works with DSPs, Business Coaches, Finance, Fleet Managers, and delivery stations to support the relationship between AMZL and our DSPs. We are responsible for providing world-class payments and services to DSPs. As a WW Process Optimization PM, you will be the primary contact for internal Amazon teams who have questions regarding payments and value-added services. In addition, you will be responsible for resolving disputes and escalations in a timely manner, building relationships with internal Amazon teams, and leading collaboration efforts aimed to identify, define, and maintain programs and initiatives that measurably improve the customer experience.Key job responsibilities- Execute daily / weekly / monthly Payments and VAS tasks by following standard operating procedures (SOPs). - Daily metrics, Wiki updates, and DSP support updates.- Create files for other payments, secure approvals, missing invoice tracking, dispute SIM creation, and report creation to resolve disputes. - Communicates with Delivery Service Providers and acting based on SOP. - Resolve payments disputes from internal teams and VAS tasks based on SOP.- Maintain dispute records and document- Review and update SOPs as required- Prioritize while balancing multiple tasks- This role involves working different shifts with the potential of overtime.- Assist with other DSP program activities as neededAbout the teamWe're working to be the most Customer-centric company on earth. One customer experience we’re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where & when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Amazon’s global fulfillment network enables any merchant to ship items that are ordered on Amazon to any place on earth. There is a complex network of ways in which items move between vendor locations, Amazon warehouses, and customer locations as well as several intermediate locations through which packages travel before reaching the customer. With a scale of millions of packages, each with different attributes and delivery requirements, what results is a highly dense graph of nodes.We have built a highly respected BI and Data Engineering team which is focused on solving complex problems in worldwide transportation using workflows, optimization algorithms, and machine learning systems. These are large-scale distributed systems handling millions of packages being shipped through the Amazon logistics network.As a Data Engineer, you will develop data pipelines, datasets, manage data infrastructures, build automated BI services to support strategic planning within Amazon Shipping. BASIC QUALIFICATIONS- 1+ years of data engineering experience- 2+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics- Knowledge of distributed systems as it pertains to data storage and computing- Experience with data modeling, warehousing and building ETL pipelines- Experience with one or more query language (e.g., SQL, PL/SQL, DDL, MDX, HiveQL, SparkSQL, Scala)- Experience with one or more scripting language (e.g., Python, KornShell) ...

re:Cycle Reverse Logistics is an electronics processing, reuse, and recycling company that works to extend the life of used electronic equipment through reuse, repair, and recycling. We are a stand-alone company within the Amazon corporate family that provides services to other Amazon companies. We specialize in the handling of valuable electronic equipment that was originally used in data centers. Come join our team and be a part of history as we deliver results for the largest cloud services company on Earth! re:Cycle Reverse Logistics is looking for a talented, driven, and analytically focused Business Analyst in support of our Reverse Logistics (RL) program. As a Reverse Logistics Business Analyst you will be responsible for developing metrics, dashboards and automatic solutions to support multiple initiatives within our global network focused on sustainability and recovery. Dashboard creation will support daily operations, track KPIs, and provide holistic performance measurements to be shared with internal and external stakeholders. The role plays a critical part in ensuring strategic commitments are made and operations are exceeding desired performance levels by using metrics to drive accountability and process improvements. To achieve this you will need to partner with the multiple project leads to align on business needs in order to continuously optimize our end-to-end supply chain.Key job responsibilitiesWorking on a diverse project portfolio supporting Sustainability and recovery initiatives and strategy.Cross-functional collaboration across multiple business teams, Operations, Commercials, Program Management and Finance leadership.Coordination of global analytic roll-ups in support of project work and reporting as needed.Create new pipelines for automation, reporting & analytic opportunities by analyzing and understanding key processes.Document writing and presentations on key initiatives used to influence necessary business actions benefiting the RL Network.BASIC QUALIFICATIONS- Bachelor’s degree - 3+ years of business analyst, data analyst or similar role experience- 3+ years experience with data visualization using Tableau, Quicksight, or similar tools- Minimum 2+ years experience with SQL ...

At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Amazon Corporate Security (ACS) manages all aspects of physical security at Amazon Corporate locations and is a leader in security management, policy, and best practices. ACS is looking for a new team member who embodies the Amazon Leadership Principles of Customer Obsession and Deliver Results, to join our team as the Regional Security Technology Help Desk Lead.You will join a team of security professionals who are responsible for managing Amazon’s Corporate Security programs worldwide. The high-visibility position will report to the Global Security Help Desk Lead. This security professional will be responsible for delivering ACS’s promise of a safe and secure work environment for all Amazonians by ensuring our vast ecosystem of connected security devices remains functionally available and accurately programmed. You will be responsible for managing a regional team of help desk professionals who are collectively responsible for the intake of reported device issues and programming requests, triage of those requests, execution of response run books, and engagement of external vendors where necessary.You will be responsible for developing tactical relationships with internal stakeholders such as Global Real Estate and Facilities, IT, and Corporate Security, as well as external stakeholders including security vendors to execute a unique and exciting help desk program. You will be expected to leverage these relationships to execute responses to issues both routine and unique, and develop processes to efficiently respond to recurring issues.Key job responsibilities- Manage a regional team of help desk professionals located across time zones responsible for responding to security device break/fix issues, preventative maintenance, and system programming updates for over 100,000 connected security devices.- Manage the regional vendor responsible for providing staffing for the Global Help Desk, through monthly and quarterly business reviews and ad-hoc communications as needed.- Serve as the primary escalation point for regional device issues, responsible for communicating to internal and external stakeholders on the status of resolution to those issues.- Ensure the accurate execution of help desk response run books, and provide insights into the ongoing development and evolution of those run books over time.- Assist in the development of strategies to help reduce overall issue intake, response, and resolution times while improving device programming accuracy.- Provide insights to other ACS teams that will help inform design standards, construction means and methods, and software development that may be used to automate routine tasks.A day in the lifeA typical day for this fast-paced role will involve ensuring the success of the regional help desk team and the accurate execution of run books. You may assist with complex device issues or outages, or engage other stakeholders when necessary. You will serve as a key escalation point for regional customer issues, and will be responsible for communicating to those customers clearly and transparently. You will oversee the performance of the regional help desk staffing provider, routinely reviewing work products and providing feedback through regular business reviews. You will provide strategic insights that may influence the structure of vendor contracts.About the teamDiverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon Security?At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Inclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Training & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.BASIC QUALIFICATIONS-5+ years of program or project management experience-Experience using data and metrics to determine and drive improvements-Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Amazon Managed Intermodal (AZIM) is a fast-growing startup at Amazon and we are looking for passionate owners to help shape the direction of the business. Amazon Managed Intermodal blends advanced technology with a network of 20,000+ Intermodal Containers, building on the world class network and freight services currently used to operate Amazon’s own freight movements. The goal is to develop easy-to-use, reliable and transparent transportation services that beat all existing shipping alternatives for our customers. To help us succeed in this large endeavor, we are looking for entrepreneurial individuals who will organize, execute and deliver key features to the AZIM product portfolio.We are looking for a self-starting Business Analyst to guide pricing strategy and business outcomes with analytics and data-driven insights. The insights you generate in this complex space will allow us to prioritize our product roadmap, inform business and pricing strategy while improving the customer experience and the bottom line. Familiarity with data access and querying is critical but we are looking for someone to go beyond data access and to drive novel analysis and businesses recommendations and then see the implementation through. This role is a unique opportunity to influence senior leaders and overall business strategy.You will develop statistical models that help understand underlining drivers of the business and optimize our prices. This position requires a candidate who can work cross functionally with stakeholders from product, engineering, sales, operations, finance and research science amongst others. The role requires ability to answer key business questions through building of datasets and analytical work to answer those questions. BASIC QUALIFICATIONS- 3+ years of tax, finance or a related analytical field experience- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience- 3+ years of business or financial analysis experience- Bachelor's degree or equivalent- Experience defining requirements and using data and metrics to draw business insights- Experience with Excel- Experience with SQL- Experience making business recommendations and influencing stakeholders ...

Job Title: Courier Employer: Amazon Job Description: As a Courier at Amazon, you will be responsible for transporting packages between Amazon facilities and customer locations. You will ensure that packages are delivered safely and efficiently, maintaining a high level of customer satisfaction. Your role is essential in maintaining the flow of goods and ensuring that customers receive their orders promptly. ...

Job Title: Courier Employer: Amazon Job Description: As a Courier at Amazon, you will be responsible for transporting packages between Amazon facilities and customer locations. You will ensure that packages are delivered safely and efficiently, maintaining a high level of customer satisfaction. Your role is essential in maintaining the flow of goods and ensuring that customers receive their orders promptly. ...

Job Title: Courier Employer: Amazon Job Description: As a Courier at Amazon, you will be responsible for transporting packages between Amazon facilities and customer locations. You will ensure that packages are delivered safely and efficiently, maintaining a high level of customer satisfaction. Your role is essential in maintaining the flow of goods and ensuring that customers receive their orders promptly. ...