Austin

AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for customers who require specialized security solutions for their cloud services.Annapurna Labs (our organization within AWS UC) designs silicon and software that accelerates innovation. Customers choose us to create cloud solutions that solve challenges that were unimaginable a short time ago—even yesterday. Our custom chips, accelerators, and software stacks enable us to take on technical challenges that have never been seen before, and deliver results that help our customers change the world.We are seeking a Hardware Design Engineer with role in the definition, design and validation of AWS next generation ML Chips, Cards and server integration. As a senior member of our hardware team, you will have the outstanding and meaningful opportunity to participate in the design and execution of all PCIe and Serdes topics, with the goal of creating and customized platforms that fit within AWS datacenter’s world leading technology.As a member of the Machine Learning Acceleration team you’ll be responsible for the design and optimization of hardware in our data centers. You’ll provide leadership in the application of new technologies to large scale server deployments in a continuous effort to deliver a world-class customer experience. This is a fast-paced, intellectually challenging position, and you’ll work with thought leaders in multiple technology areas. You’ll have high standards for yourself and everyone you work with, and you’ll be constantly looking for ways to improve your products performance, quality and cost. We’re changing an industry, and we want individuals who are ready for this challenge and want to reach beyond what is possible today.About the teamOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.About AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- Deep knowledge with PCIe interface Gen4 or above, both Electrical and Functional at the chip level and at the PCB level. - Deep understanding of Transmission line theory and Electromagnetics and its application in SerDes, Single-ended signal and parallel bus interfaces. * Work with ODMs, IP Silicon vendors, component suppliers and internal design teams on cross-boundary triaging, debugging, and resolving issues.- Hands-on lab equipment skills (VNA, Realtime scope, Sampling scope and its accessories) for electrical validation and characterization. - Scripting skills to automate tests, logs parsing and data collection. - Strong technical communication skills (verbal and written) to interface with cross-functional technical leads within and/or outside of the organization. ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.This position is located in Austin, TX, Seattle, WA or Arlington, VA.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Our AWS procurement team is looking for a results-oriented individual to assume responsibility for sourcing capital equipment related to our growing Infrastructure. Our Integrated Supply Managers are responsible for developing sourcing strategies and clear action plans toward achieving the lowest total cost of ownership fueling the exponential growth across our Data Centers as we meet and exceed customer demand. In this role you will lead internal engagements across supply chain, engineering and business organizations while diving deep into the technologies and operations both from a product and supply chain perspective. You will analyze trends involving the industry players – vendors, customers, and technology to develop strategies to reduce cost, minimize risk, protect continuity of supply, and utilize emerging opportunities allowing AWS to meet and exceed its goals.Key job responsibilities Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.- Develop negotiation strategies to deliver against business objectives and achieve sustainable relationships with strategic suppliers pertaining to Electrical/Control sub-systems for data centers or other mission critical facilities - Create and execute strategic sourcing projects that will support the teams’ development of an end-to-end sourcing plan globally. - Influence suppliers' manufacturing processes, technology decisions, and policies in ways that are mutually beneficial and sustainable for both organizations by leveraging the growth of Amazon's spend. - Negotiate and implement supplier agreements/contracts by working with cross-functional stakeholders and suppliers to reach agreement on contract terms and conditions. - Analyze and determine cost reduction opportunities by leveraging volumes, optimizing the supplier base and reducing total cost of ownership. - Analyze and understand data to create accurate forecasting. - Adapt to a fast paced, constantly changing environment. - Lead sourcing engagements and competitive bidding (RFI, RFQ, and RFP). - Work with our team and business partners for the creation and continuous improvement of supply chain. - Track internal metrics for executing projects and sourcing plans. - Make optimal trade-offs between schedule, resources, and scope, and apply advanced technical and business knowledge to address major risks, challenges, and obstacles. - Help develop long-term department strategies and significantly influence the cross-company project development and delivery processes and standards. - Keys to success in this role include sound judgment and excellent written/verbal communication skills. The candidate should be able to extract insights from data and be able to communicate clearly appropriate triggers and actions.About the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - Bachelor’s or advanced degree in Electrical/Mechanical Engineering, Business or related technical or quantitative field, OR 4+ years of related industry experience in lieu of a degree - 6+ years of experience with strategic sourcing or procurement of hardware, OR 4+ years of work experience and an advanced degree - 2+ years of experience in program, project or product management, or leading an implementation of a product ...

Amazon’s Talent Development team is looking for a skilled and driven Learning Experience Designer to develop online learning experiences to support inclusive talent development at Amazon. Our current mission is to reinvent manager development at scale by creating and delivering personalized, just-in-time learning experiences that support the knowledge and skills managers need to be effective. We are looking for someone with a passion for and experience applying learning science, instructional design, instructional technologies, and data analytics to improve learning environments at scale, who also has experience in Diversity, Equity, and Inclusion best practices. The role will develop and continuously improve learning experiences using an array of creative approaches to drive productivity, innovation, and operational excellence. Key job responsibilities• Conduct needs analyses to understand customer learning needs, document workflow processes, and identify both foundational and in-the-flow-of-work learning moments of need.• Collaborate with subject matter experts, stakeholders, and senior learning experience designers to write learning goals and learning outcomes for online learning experiences.• Design and develop online learning experiences that align with learning outcomes, apply research-based learning principles, and measure learning in online learning environments.• Use eLearning authoring tools to build online learning experiences that include assessments, interactive activities, multimedia assets, and text-based content.• Stay current on developments in learning science, learning design, and learning technologies.About the teamThe Talent Development team is comprised of Product, Program, Engineering, Learning Science, and Analytics function. We partner with Research Science, UX Design, and additional talent management teams to innovate for all Amazonians. Some of our products and programs include Embark Onboarding, Day 1 Manager Onboarding, Becoming a People Manager, and Manager Development. BASIC QUALIFICATIONS• Bachelor’s degree in learning design, learning science, instructional design, educational psychology, or similar field.• 5+ years’ experience in designing online learning experiences to support adult learners.• 2+ years’ experience in developing DEI solutions• Experience working as a member of a team and collaborating with subject matter experts to design online learning experiences.• Experience using online course authoring technologies to create online learning experiences.• Knowledge of learning science and instructional design principles.• Solid project management skills including planning work, managing details, keeping multiple tasks/projects on track, using time well, and delivering results.• Experience working in a cross-functional team.• Ability to multitask in a fast-paced, technical environment.• Excellent oral, written, and interpersonal communication skills. ...

At OpsTech Solutions (OTS), we are a technology centric services organization that designs, builds, and sustains the invisible, high-quality network, compute infrastructure and device scaffolding that empowers and protects Amazon’s global Operations.The OTS DataTech team drives enterprise data strategy and support across OTS. Our charter encompasses OTS-wide efforts, including Data as a Product (DaaP), enterprise data infrastructure, AI/ML capability, and supporting specific business-critical programs, fueling innovation and automation for OTS. We are looking for a passionate, talented, innovative, experienced and Senior Machine Learning Scientist with a background in building cutting-edge scientific and engineering components that are highly scalable, extensible, and robust to enable exponential growth and adoption of AI/ML within OTS. In this role, you will play a pivotal role in shaping the vision, roadmap, and execution of science and engineering-based solutions from beginning to end. You will build foundational GenAI components that will enable our customers to build GenAI applications for their use cases across OTS. You will enable the seamless integration of scientific products with new and existing systems, ultimately leading to increased operational efficiency and productivity across OTS. You will also work on projects involving supervised and unsupervised learning, NLP, and more. You will be responsible to build and maintain an MLOps Platform that will support end-to-end scientific operations for a wide range of AI/ML use cases within the realms of GenAI, supervised and unsupervised learning, optimization, and more. You will evangelize the adoption of our scientific solutions across the organization. You will be closely partnering with a cross-functional team of stakeholders including with Applied Scientists, Data Scientists, Data Engineers, Product Managers, and Technical Program Managers. As part of other initiatives, you will also contribute to building a data infrastructure that supports our DataMesh framework, enabling engineering and BI self-service architecture for DaaP, 3P software integrations, and more. Come join OTS DataTech as we continue to innovate and pioneer the AI/ML space within OTS! Key job responsibilities* Build and maintain an MLOps Platform that supports end-to-end AI/ML operations.* Shape the vision and roadmap for AI/ML across the organization, leading their research and development from concept to deployment from an engineering perspective.* Guide teams to adopt software engineering best practices that uplift our Operational Excellence standards.* Promote and facilitate the adoption of AI/ML solutions across the organization.* Build and maintain data infrastructure that supports the DataMesh framework and enables self-service architecture.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- PhD in engineering, technology, computer science, machine learning, robotics, operations research, statistics, mathematics or equivalent quantitative field, or Master's degree and 4+ years of industry or academic research experience- 5+ years of applied research experience- 5+ years of building machine learning models or developing algorithms for business application experience- 5+ years of industry or academic research experience- Experience programming in Java, C++, Python or related language- Experience with large scale machine learning systems such as profiling and debugging and understanding of system performance and scalability- Experience with modeling tools such as R, scikit-learn, Spark MLLib, MxNet, Tensorflow, numpy, scipy etc. ...

Amazon's NA OPS PXT (inclusive of First, Middle, and Last Mile) SPARK (Strategic People Analytics & Reporting Kapabilities) team is a dynamic, forward-thinking team tasked with balancing people, process, and technology to help HR make informed decisions and deliver results. In Amazon's intensely data-driven culture, this team takes and challenges HR fundamentals and metrics and innovates to improve efficiencies, create data to support decisions, enable HR leadership effectiveness, and enhance the employee experience.Are you passionate about using data and analytics to drive impactful business solutions for Amazon's workforce? You'll partner cross-functionally with HR, Operations, Finance, and Workforce Staffing to design and implement scalable HR analytics and identify opportunities for improvement across North America Operations. A curious, collaborative approach and the ability to leverage data, policy, process, and communication to drive excellence in the employee life cycle are a must.We are looking for enterprising, focused, organized self-starters to help further the SPARK team's focus on people data mining and analytics, workforce planning, and development of the HR capabilities.Demonstrate advanced writing ability to help communicate and sell ideas and systems within the organization.Key job responsibilities- Design analytical approach, and deliver findings using data, visualizations, and effective storytelling techniques- Independently define analytical approach and metrics strategy- Act as a company-wide resource on how to access or retrieve some of the most complex data through efficient query design- Work with data owners, production systems, or other authoritative sources to guarantee data fidelity- Apply a breadth of tools and analytical techniques to answer a wide-range of high-impact people-related business questions- Comfortably and skillfully flex among various tools according to the problem and data- Derive recommendations from analysis that have impact on multiple teams and provide significant business value- Interact with other teams to ensure coordination of efforts throughout the project and obtain buy-in as needed- Influence development roadmaps to build scalability and automation into reporting and analysisBASIC QUALIFICATIONS- Bachelor’s degree in Business, Human Resources, Supply Chain, Procurement, Finance, Accounting, Analytics, Mathematics, Economics, and/or related discipline.- 7+ years of experience in quantitative or process improvement roles, using data analytics, mining, and/or visualization to solve problems.- Knowledge of data engineering pipelines, cloud solutions, ETL management, databases, visualizations and analytical platforms- Experience in aggregating and analyzing data spanning multiple sources, experience with business intelligence tools- Experience hiring and leading a high-performance team ...

Amazon's Andon Cord team is looking for a Senior Manager, Program Management to lead program management initiatives across marketplaces to improve the customer experience and scale Defect elimination efforts worldwide. The role is highly collaborative and requires driving close alignment upstream and downstream, on large-scale initiatives that are a mix of identifying and delivering on new opportunities as well as process standardization to maximize the Defect Elimination impact of the Andon Cord mechanism.Amazon uses the Andon Cord as a core customer obsession mechanism. We seek to identify and eliminate unsatisfactory purchasing experiences that may edge customers to return items or not return to Amazon. Andon Cord empowers our front-line customer service agents to pull a product off the Amazon website if they think that there is a problem with any of the products sold, in addition to statistical and machine learning-based automated pulls.The role will require close partnership with Product, Science and engineering teams within Worldwide (WW) Defect Elimination to develop and deliver on complex roadmaps. The role will also work with Retail/3P Business and Operations teams, Fulfillment Center, Customer Service Operations/Amazon Customer Excellence Systems (ACES) in addition to WW Defect Elimination stakeholders to deliver a high-quality customer experience and standardize it across all Amazon marketplaces. The ideal candidate will have proven leadership ability as well as thrive on ambiguity. This candidate should be a self-starter with a penchant for diving deep into large datasets and can influence leadership across multiple organizations to align them towards a common vision. This position will also lead a team of highly skilled Program Managers in order to continuously improve the customer experience.Key job responsibilities- Champion Defect Elimination within and outside the Customer Service Org and be the go-to person for all things related to Andon Cord resolution.- Lead a team of Program Managers to streamline Andon Cord resolution and address resolver pain-points to improve resolution quality as well as speed of resolution.- Actively and effectively network with other teams, including Retail/3P Business and Operations, Transportation, Fulfillment Center and all Customer Service (CS) support functions to devise solutions that drive a “first-time right” approach to Defect Elimination and safeguard customer experience.- Proactively identify opportunities for innovation and invention, pilot the best ideas, and then implement broadly if proven to be advantageous.- Manage prioritization and trade-offs among technical and operational lift, and competing priorities across multiple stakeholder teams.- Be the voice of the customer and drive strategic product vision and roadmap to amplify the defect elimination impact of Andon Cord.- Drive alignment with senior leaders and key cross-functional partners; regularly report out to them in an effective and concise manner.- Partner closely with other program/product leaders, customer & seller facing teams, operations teams and tech leadership to champion resolution to seller concerns.- Drive process improvements and keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment. - Hire and develop a high performing team of Program Managers, raising the bar with each hire and mentoring your team to attain their business and career goals.- Design the right team structure and mechanisms to meet long-term business goals.A day in the lifeYou will work closely with senior leaders across cross-functional stakeholder teams within Amazon to drive collaboration and influence them to prioritize projects, meet objects, and adhere to business plans towards shared objectives.If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) PlanBASIC QUALIFICATIONS- Bachelor's degree- 7+ years of team management experience- Experience in a senior leadership position requiring a high degree of comfort exercising high-judgment leadership decisions in fluid environments, a clear bias for action and a track record of delivering results ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.This position is located in Seattle, WA, Arlington, VA or Austin, TX. Amazon Web Services (AWS) provides a highly reliable, scalable, and low-cost cloud platform that powers thousands of businesses in over 190 countries. AWS’ Infrastructure Supply Chain & Procurement (ISCaP) organization works to deliver cutting-edge solutions to source, build and maintain our socially responsible data center supply chains. We are a team of highly-motivated, engaged, and responsive professionals who enable the core sustainable infrastructure of AWS. Come join our team and be a part of history as we deliver results for the largest cloud services company on Earth!AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.ISCaP's Power & Cooling (PAC) team is seeking a results-oriented individual with strong business judgement skills and experience working with internal and external stakeholders to own material planning for Data Center Power & Cooling Equipment. Our Material Planning Managers are high-energy self-starters that are excited to work across different functions to deliver power and cooling equipment to our data centers globally. As a member of the Power and Cooling Supply Chain Management Team, you will manage the Americas materials and orders supporting AWS Data Center build projects. This role's primary responsibility is to maintain unconstrained supply on a global scale for the responsible regions and work with our internal customers and business partners to audit and track inventory status and materials from Purchase Order Placed to delivery and drive the appropriate supply strategies to deliver continuity of supply.Key job responsibilitiesDiverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.- Own the end-to-end planning process for delivering power and cooling equipment in the assigned region. Drive the Sales and Operations Planning (S&OP) process, which includes performing demand planning, supply planning, and ensuring there is interlock between demand and supply.- Serve as the subject matter expert (SME) for supply chain planning, forecasting demand, and coordinating procurement activities.- Responsible for change management and coordinate changes to purchase orders and delivery schedules with global supply managers, sourcing managers, and internal customers.- Partner with data center demand planning team to capture customer demand and plan for equipment delivery using supplier lead times.- Responsible for tracking and mitigating risks related to material planning or equipment delivery. - Own business reviews and metrics to support improved decision making and on-time deliveries across business partners and stakeholders. Identify factors impacting the timely communication of purchase orders.- Own performance metrics covering on-time delivery, manufacturing lead times, shipping lead times, and for all builds within your regions.- Be single point of contact for internal customers for long lead equipment planning and delivery.- Resolve issues related to damaged, missing, or poor-quality deliveries requiring immediate replacements or field service.- Lead cross-functional projects to meet commitments and objectives while managing plans.- Drive continuous improvement initiatives to lower risks and reduce lead times.- Influence partner processes, technologies, and policies to achieve mutual benefits for both organizations in a sustainable manner.A day in the lifeThe successful candidate will embody the following:- Clearly communicate plans to a wide range of stakeholders in a concise yet informative manner. This includes but not limited to, communicating status, sharing risks, obtaining approvals or gaining buy-in for a proposal. - Embody a pioneering spirit through a hands-on approach and willingness to develop processes in our fast-paced startup environment. You will simultaneously drive results while establishing sustainable systems.- Be a strong customer advocate and deliver performance improvement through customers lens.- Define clear data requirements and metrics by collaborating across teams. Successfully implement end to end tracking to quickly identify any risks or deficiencies.- Demonstrate strong attention to detail and an exceptional ability to juggle competing priorities.About the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - Bachelor’s Degree in Mechanical Engineering, Electrical Engineering, Supply Chain or related fields - 6+ years of experience in supply chain management, material planning and/or supply planning role ...

As a Sr. Partner Sales Manager, you will have the exciting opportunity to deliver on our strategy to build mind share of Amazon Web Services and grow adoption of cloud-based solutions. In the role, you will establish and maintain C-level, sales, and product relationships with strategic GSI/SI consulting and ISV partners to drive AWS services revenue with AWS account teams and customers. By establishing and growing business and technical relationships, and managing the day-to-day interactions with these accounts, you will be responsible for creating and closing opportunities with partners that drive top line AWS revenue growth and overall market adoption with AWS customers.You will possess both a business background that enables them to engage at the CXO level, as well as a sales background that enables them to easily interact with enterprise customers and sales executives to support the AWS and SI sales processes. He/she should also have a demonstrated ability to think strategically about business, product, and technical challenges, with the ability to build and convey compelling value propositions. You should be a self-starter who is prepared to develop and execute against partner account plans and a territory coverage plan and consistently deliver on revenue targets. The position also requires a strong technical acumen, along with working knowledge of software architecture and the enterprise software landscape.Key job responsibilities1. Drive revenue and market share in a defined territory or industry vertical with multiple account teams and partners and/or with a specific list of strategic consulting partners with defined revenue and win targets2. Meet or exceed quarterly revenue targets by helping GSI/SI and ISV partners originate and work with AWS sales teams to close opportunities that drive AWS revenues with prospects and customers.3. Build deep relationships with customers and strategic partners appropriate to your territory to fully understand their business, solutions and technical needs4. Develop and execute against a comprehensive account/territory plan supporting multiple account teams and/or specific assigned partners to drive achievement of revenue and win goals5. Execute this plan while working with key internal stakeholders (e.g. account teams, specialist sales teams, services teams and BD, partner marketing and partner development resources)6. Develop long-term strategic relationships with key strategic and relevant partners7. Create & articulate compelling value propositions around AWS services to customers and partners8. Maintain a robust sales pipeline9. Work with partners to extend reach & drive AWS adoption10. Support partners as they develop their solutions through formal AWS APN programs in partnership with AWS OneTeam and other resources11. Ensure customer and partner satisfaction12. Provide technical and architectural resources to assist your partners in customer engagements and their delivery of solutions to market13. Drive business development initiatives in your territory in partnership with Partner Development resources and marketing and GTMS teams to help drive opportunities to solutions built on AWS and ensure that AWS is their preferred platform14. Prepare and give business reviews to AWS senior management teams15. Manage contract negotiations and AWS funding programsAbout the teamDiverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS-7+ years of experience in technology-related sales, consulting partner management, or business development. -5+ years of experience working with multiple stakeholders and cross-functional teams (e.g., account management, marketing, solution architects, program managers, and product teams). -Experience increasing technology adoption and creating long-term transformational account strategies. -Experience working with and presenting to C-level executives, IT leaders, and other lines of business. ...

This is an exciting opportunity to use the latest cloud computing technologies to help U.S. Government agencies implement innovative cloud computing solutions and solve technical problems. AWS established a specialized group of service teams responsible for the work we are doing with the U.S. Intelligence Community. We are building some of the largest and most complex distributed systems in the world, and we need adaptable people to help us implement and operate them. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.This position requires that the candidate selected be a US Citizen and obtain and maintain an active TS/SCI security clearance with polygraph. Upon application you will be asked qualifying questions that will be used only in relation to the US Government Security Clearance required for this role.Amazon Web Services (AWS) is seeking a Physical Security Engineer to join its data center design team. Position is available for any of the following locations:• Seattle, Washington• Herndon, Virginia• Columbus, Ohio• Austin, TexasAs a Physical Security Engineer at AWS, you will lead security designs for Amazon Dedicated Cloud (GovCloud) Data Centers (DC) throughout our Americas Region. Physical Security Engineers at AWS work to design safe, secure, resilient, cost-effective Data Center (DC) facilities. As a Physical Security Engineer at AWS, you will lead security designs for our intelligence customer base and impact AWS global DC security standards. You will be part of a highly creative and efficient design team comprised of Architects, Engineers, and Designers tasked with solving problems and challenging the status quo. As a subject matter expert, you will provide technical guidance, have a direct impact on the design of DC facilities, solve large-scale implementation issues, and be responsible for developing and communicating security design requirements to internal and external project partners.As a Physical Security Engineer, you will work directly with other AWS Security Teams, AWS Management, and partners to collaborate in the real-world application of Physical Security throughout AWS. You will review and be very knowledgeable of new and cutting-edge technologies and security measures for possible application to the existing suite of security processes and measures in order to enhance the security posture across AWS. You should have a working knowledge of physical security principles and how that relates to practical application and real-world implementation of processes and measures, as well as working knowledge of Crime Prevention through Environmental Design (CPTED).Key job responsibilities• Lead designs (construction drawings and specifications) for physical security elements (cameras, access control, intrusion detection, fences, gates, etc.) for Amazon Dedicated Cloud (GovCloud) DC projects.• Collaborate with other security organizations within AWS to develop design standards, evaluate cost, risk and benefits of designs and facilitate design discussions.• Communicate conceptual designs to internal stakeholders and external consultants.• Participate in maintenance Basis of Design, prototype design, and template specifications for physical security elements.• Create security design scope of work for design RFPs.• Review and direct the work of physical security engineering design consultants.• Manage multiple fast-paced projects simultaneously.• Travel for site assessments, internal design meetings, construction review, and interfacing with design consultants. Anticipated travel not to exceed 25%.About the teamo Why AWSo Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.o Diverse Experienceso Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.o Work/Life Balanceo We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.o Inclusive Team Cultureo Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.o Mentorship and Career Growtho We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS• Bachelor’s degree in relevant engineering field or equivalent additional experience• 10+ years of physical security design experience• 3+ years of physical security design experience in data center or similar mission critical projects ...

Project Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world.The Senior Post Silicon Engineer will play a pivotal role in a team that brings-up, validates and characterizes cutting edge MODEM SOC. In this role you will own Post Silicon validation of Embedded Processors, PLL, SRAM, DDR, SERDES. In addition, you will work with product team to ensure successful integration, bring up and performance of MODEM SOC in Project Kuiper products. Key Job Responsibilities• Define, Own and maintain Validation/Characterization plan for MODEM SOC and associated peripherals.• Define, Design and Bring Up SOC Test Platforms. • Own test automation and testbenches, for validation of high-speed interfaces and other Peripherals• Drive System Level Debugs working alongside Design, DV, Architects and Manufacturing teams• Work in FPGA, Emulators and DV Environment to ensure successful Bring Up. Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.BASIC QUALIFICATIONS• Bachelor’s degree in Electrical Engineering or equivalent.• 6+ years of work experience in Bring Up, Validation and characterization of SOC or ASIC• Familiarity with protocols such as I2C, SPI, I3C and eMMC• Experience using Bench top instruments (Power Supply, DMM, High Speed Oscilloscope, Signal generator and DAQs)• Working knowledge of programming languages such as Python and Embedded C• Familiarity using Lauterbach or other JTAG Based debuggers to program/debug Embedded Processors. ...

At Amazon Pharmacy, we're tackling some of the most complex challenges in healthcare with the innovative spirit of a start-up and the resources of Amazon. This role demands a high level of dedication, resilience, and a commitment to continuous improvement. We believe in work-life harmony – where passion for our mission aligns with personal fulfillment.In our team, we're committed to raising the bar in healthcare technology, with a relentless focus on our customers. We're seeking a Sr. Product Manager - Tech who thrives on challenges, seeing them as opportunities to innovate. You'll need to balance strategic thinking with hands-on problem-solving, always keeping the customer at the center of your decisions.If you're energized by the idea of transforming healthcare through technology and aren't afraid to tackle ambitious goals, this role could be your next big challenge. We're looking for someone who can lead with confidence, learn with humility, and inspire others to push beyond their comfort zones.As our Sr. Product Manager - Tech, you'll play a crucial role in realizing our vision of becoming the most trusted Customer Care organization in the healthcare industry. Your focus will be on harnessing Generative AI and advanced technologies to create exceptional, trustworthy automated experiences that set new standards in customer care. Key job responsibilitiesIn 2025, you'll spearhead the development and implementation of innovative solutions that not only delight customers but also build unwavering trust in our services. This role requires adaptability, strategic thinking, and the ability to navigate complex challenges while consistently driving results that elevate our Customer Care to unprecedented levels of reliability and excellence.You will:• Define and execute the vision for AI-driven customer care solutions• Utilize AWS Connect to enhance our customer interaction capabilities• Lead the evolution of our Knowledge Management tools• Collaborate across operations, business, and technology teams• Work closely with other AHS Product, Tech and UX leaders to create intuitive, customer-centric solutions• Continuously elevate product excellence and customer experience (internal/external)• Understand Generative AI and its practical applications in customer experience• Enabled AWS Connect based experiences• Have a strong background in Knowledge Management systems• Lead and influence in ambiguous environments• Customer-centric philosophy and data-driven decision-making skills• Exceptional resilience and problem-solving skills to address complex, evolving challenges• Ability to thrive in a fast-paced environment with high standardsA day in the lifeYou'll be at the forefront of our efforts to revolutionize healthcare delivery. Your work will directly impact our ability to provide accessible, affordable, and convenient pharmacy services to millions of customers. You'll have the opportunity to:• Solve complex healthcare challenges using cutting-edge technology• Work in an innovative environment with substantial resources• Collaborate with some of the brightest minds in tech and healthcare• Make a tangible difference in people's lives by improving medication accessibilityWe are reshaping the healthcare, and looking for individuals who are eager to learn, embrace challenges, and redefine what's possible in healthcare technology.BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...

As a product management leader you will own ideation, design and development of next-generation cross cutting products and solution for Operations Technology Solutions (OTS) portfolio. You will understand the business impact of OTS infrastructure solutions, shows good judgment when making product/technical trade-offs, and will influence other OTS verticals (Supply Chain, Infrastructure Engineering, Field Delivery) roadmaps. You will bring perspective, provide context for current technology decisions, and guide future technology choices. You will build excellent partnerships with customers, vendors, and peers to define holistic product requirements.Key job responsibilitiesProduct Management: - Leveraging your strong foundation in product management concepts and methodologies, you will be performing data & market analysis, product strategy, road mapping, and prioritization of features for OTS products and solutions.Unified User Experience: - Identify user needs by conducting user research, gathering feedback via and Voice of Customer (VOC) mechanisms. Work closely with product and engineering teams to build a unified user interface to streamline user experience.Communication and Collaboration: - Communicate product visions, goals, and requirements to diverse stakeholders, including senior management, OTS verticals, and OTS customers. Facilitate collaboration among cross-functional teams to ensure smooth product development.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamOperations Technology Solutions (OTS) is the invisible scaffolding empowering and protecting Amazon's global operations. We delight our customers with flexible, low touch, and cost-efficient IT network, wireless, and end-user devices featuring unparalleled resilience and security. To scale our reach and remove technology barriers for customers, we leverage data, analytics, and automation. We obsess over continuous improvement in our people, process, and technology to enhance customer experience while maintaining stability, security, and speed to market for the largest operations network in the world.BASIC QUALIFICATIONS- Bachelor's degree- Experience bridging technical and business teams to collect and refine requirements, prioritize incoming work requests, and ensure all committed work is delivered on time- Experience in an operational environment developing, fast-prototyping, piloting and launching analytic products- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience in technical product management, program management or engineering- Experience with concepts such as system architecture, optimization, system dynamics, system analysis, statistical analysis, reliability analysis, and decision making- Technical Expertise: As an experienced Product Manager - Technical, you possess a deep, well-rounded technical expertise across a wide range of critical systems and technologies, including operating systems, databases, network infrastructure, virtualization, and cloud computing (AWS). You are fluent in evaluating the capabilities and limitations of these technologies, and can adeptly select the most appropriate solutions to meet specific product requirements.- Data-Driven Strategic Thinking: Your strong analytical abilities and strategic mindset enable you to deeply analyze data, performance metrics, and business needs to make informed, data-driven decisions. You leverage these insights to develop comprehensive network strategies and drive continuous, meaningful improvements to OTS products and solutions ...

Do you thrive on driving innovation and building entirely new products from the ground up? Are you looking for a high-impact, global role where you can use your product management expertise to transform a critical part of Amazon's business? The Global Delivery Service Partner (DSP) organization is seeking an exceptional Senior Product Manager to lead a strategic initiative reshaping our global last mile delivery operations.At Amazon, we're constantly reinventing the customer experience, including how we fulfill and deliver orders. A key part of this is our Delivery Service Partner (DSP) program, which empowers small businesses to build their own delivery companies using Amazon's proven logistics technology and processes. These DSP partners form the backbone of our last mile delivery network across 20 international markets, allowing us to provide a fast, reliable, and cost-effective delivery experience for our customers.In this role, you will own the product strategy and roadmap for building growth opportunities for DSPs while catering to the speed, flexibility and volatility needs. You will be responsible for identifying customer pain points and optimization opportunities through data analysis to inform the product vision and roadmap. Leveraging your strong problem-solving and creative thinking skills, you will lead end-to-end product development, from ideation to launch, for innovative last mile delivery solutions.Collaborating cross-functionally with engineering, operations, and other teams, you will bring these new products and features to life. You will also be called upon to communicate product strategies and recommendations effectively to senior leadership, driving critical business decisions in a fast-paced, ambiguous environment.This is a truly global role, with the chance to transform Amazon's last mile delivery operations in over 20 countries around the world. If you're looking to take your product management career to new heights, this position provides an exceptional platform to expand your expertise and make a significant impact on our global logistics network.The ideal candidate will have 5+ years of product management experience, ideally in logistics, supply chain, or a related field. You should thrive in a highly analytical, customer-centric environment and possess excellent communication and stakeholder management abilities. A background in technology innovation, process optimization or logistics is a plus. Our organization is based in the US, but we drive global operations across 20 countries. Domestic and international travel will be required 10-20% of the time.This is a unique opportunity to make a significant impact on Amazon's global logistics network. You will have the chance to drive innovation that scales across our worldwide operations and shapes the future of how we fulfill customer orders. If you're looking to take your product management career to new heights, we'd love to hear from you.BASIC QUALIFICATIONS- 5+ years of end to end product delivery experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience in areas such as market research, statistics, finance or qualitative/quantitative research- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology products ...

We are seeking an experienced and driven Senior Product Manager to join our Infrastructure Platform Management team. You will play a crucial role in driving the strategy, development, and implementation of Knowledge Management and Workforce Optimization solutions within our ServiceNow platform. Collaborating closely with key stakeholders in Infrastructure Operations, Engineering, and Service Desk, you will identify pain points in existing solutions and document these as formal business requirements. Using best practices, you will implement process and technical solutions in ServiceNow that align with our organizational goals, enhance the user experience, and continuously evolve to meet the ever-changing demands of the business. You will develop product and capability roadmaps, always looking to raise the bar and take full advantage of the tools and technology available. This is a hands-on role, directly driving implementation of these solutions across key stakeholders. A strong focus on automation and future GenAI technologies in ServiceNow will be key to scale our business processes and capabilities. Are you ready to take us to the next level?The ideal candidate will have extensive experience with the Knowledge Management and Workforce Optimization modules in ServiceNow. You should have a deep overall knowledge of ITSM and ITIL methodologies as they relate to Service Desk and Service Operations. Experience in large, enterprise support organizations is a plus, with a good understanding of IT Operations and what it takes to support components like Networking, Audio/Video (AV), and other critical infrastructure. You should have a passion for consistency, and the ability to partner with senior leaders, creating relationships while demonstrating critical thinking and thought leadership.Key job responsibilities• Develop and execute the product roadmap for Knowledge Management and Workforce Optimization within the ServiceNow platform, considering business objectives and user requirements.• Define and prioritize feature enhancements and functionality improvements from a people, process, and technology perspective.• Develop technology solutions that support key objectives around single source of truth and single pane of glass.• Lead the planning and execution of Knowledge Management and Workforce Optimization projects, including gathering requirements, defining project scope, managing timelines, and overseeing resources.• Ensure process-related deliverables are complete, consistent, high quality, and timely, while delivering valued outcomes.• Collaborate with key stakeholders, including Infrastructure Operations, Engineering, and Service Desk to gather insights and ensure alignment with business needs.• Drive the adoption of Knowledge Management best practices and standards across the organization, including content creation, content updates, and overall lifecycle management.• Drive the adoption of Workforce Optimization best practices and standards across the organization, including capacity management, scheduling, performance management, and user training and development. • Drive metrics, reporting, and data capabilities for all solutions, including KPI definitions, dashboards, and business reviews.• Monitor and analyze key performance metrics to assess the effectiveness of Knowledge Management and Workforce Optimization initiatives and identify areas for improvement.• Drive requirements around tooling integration where necessary with 1st and 3rd party systems to support these objectives.• Develop processes with a global mindset, ensuring consistency in the support experience for users. Processes should work for everyone, not just a single region. • Act as the subject matter expert on Knowledge Management and Workforce Optimization within the ServiceNow platform, providing guidance and support to internal teams and customers as needed.• Build and maintain strong, cross-functional relationships while demonstrating exceptional organizational skills and attention to detail.• Drive continuous improvements of business processes and service offerings based on user experiences with outcomes aligned to automation and future GenAI capabilities. • Continuous desire to learn, staying current on industry best practices for Knowledge Management and Workforce Optimization, ServiceNow technology offerings, and leading-edge solutions at scale.About the teamThe Infrastructure Platform Management (IPM) team is part of Corporate Infrastructure Services (CIS) which is focused on running Amazon’s corporate campus & building infrastructure worldwide. This includes everything from wired and wireless networking to the AV systems in our conference rooms. Where there’s technology at play, CIS is responsible for keeping it healthy and running as designed. We are passionate about the customer and making sure Amazonians are productive and have a positive experience while working from the office.BASIC QUALIFICATIONS- 7+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology products- 3+ years’ experience working with data center or corporate IT infrastructure operations.- 3+ years’ experience working with ServiceNow in an enterprise environment, with a deep understanding of the core ITSM, Knowledge Management, and Workforce Optimization process areas and capabilities.- ITIL v3/v4 Certified.- ServiceNow Administration Fundamentals.- ServiceNow ITSM Fundamentals.- Strong understanding of Knowledge Management principles, methodologies, and best practices with experience managing document lifecycles, templates, and setting knowledge standards.- Experience managing organizational capacity management, time in motion studies, and driving workforce readiness and optimization.- Excellent project management skills, with the ability to prioritize tasks, manage timelines, and coordinate resources effectively.- Experience gathering requirements, writing user stories, and business requirements documents (BRDs).- Strong analytical and problem-solving skills, with the ability to interpret data, identify trends, and make data-driven decisions.- Exceptional communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate complex technical concepts to non-technical stakeholders.- Experience working in Agile development environments and familiarity with Agile methodologies such as Scrum or Kanban.- Fundamental understanding of corporate IT network and building Infrastructure.- The ability to work independently and self-motivate in a fast-paced and rapidly changing environment.- High sense of ownership, urgency, and drive.- Experience prioritizing demands, scoping large efforts, and negotiating timelines.- Root cause analysis and complex problem-solving skills.- A passion for delivering results and building trust with internal and external stakeholders. ...

As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. We are looking for a seasoned technical product manager to own the product strategy, development, launch, and ongoing execution for new applications. In this position, you will play a pivotal role defining product requirements, setting the go-to-market strategy, and tirelessly championing the needs of our customers. Given the breadth of these new applications, this role will require coordination across many internal and external teams and will be visible at the highest levels of the company. You’ll work with our customers, partners, software vendors, and operational stakeholders to prioritize roadmap features, and spearhead the definition of new capabilities through expertly crafted business requirements documents.Key job responsibilitiesWe are looking for a seasoned technical product manager to own the product strategy, development, launch, and ongoing execution for new applications. In this position, you will play a pivotal role defining product requirements, setting the go-to-market strategy, and tirelessly championing the needs of our customers. Given the breadth of these new applications, this role will require coordination across many internal and external teams and will be visible at the highest levels of the company. You’ll work with our customers, partners, software vendors, and operational stakeholders to prioritize roadmap features, and spearhead the definition of new capabilities through expertly crafted business requirements documents.A day in the lifeIn this position, you will play a pivotal role defining product requirements, setting the go-to-market strategy, and tirelessly championing the needs of our customers. Given the breadth of these new applications, this role will require coordination across many internal and external teams and will be visible at the highest levels of the company. You’ll work with our customers, partners, software vendors, and operational stakeholders to prioritize roadmap features, and spearhead the definition of new capabilities through expertly crafted business requirements documents. About the teamThe AWS Supply Chain Applications team builds powerful, intuitive, and market-defining business to help our customers stay ahead of their changing business needs, and remove the burden of undifferentiated heavy lifting that business users go through daily. We are building a new category of AWS applications that will leverage the power of machine learning and the large ecosystem of AWS services such as SageMaker, AWS Lambda, Amazon S3, and Amazon QuickSight to provide a truly frustration-free, easy-to-use, extensible, and natural customer experience. This is a unique green-field chance to build something from scratch, and has tremendous opportunity for career growth. Joining the AWS Supply Chain Apps team gives you the opportunity to: • Solve challenging problems and help customers modernize their core IT applications • Work for a company that’s a recognized leader in the cloud computing space • Be involved in the fast growing big data space – learn from the experts.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 7+ years of working as a Technical Product Manager experience - 5+ years of technical (software development, network development, IT, other related) experience - Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market) ...

Amazon World Wide Operations is seeking a Sr. Program Manager to join our Dynamic team.If you are a strategic thinker with a strong background in program management and the ability to drive cross-functional projects, we encourage you to apply. Embrace the opportunity to contribute to our dynamic and fast-paced environment. Apply now to be a part of our future-forward journey.Worldwide Operations is looking for Program Managers with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs within Amazon Transportation Services. These roles require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.Key job responsibilities- Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations- Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver- Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics- Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions- Partner with teams across the business you support and beyond to source, allocate, and coordinate resources- Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order- Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)- Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)- Work with program managers, business leaders and executive team to communicate and impact critical business initiatives- Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects- Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers- Roll up your sleeves and do whatever is necessary; general manager / owner mentality- Create, communicate, and manage budget for projectsA day in the lifeNOTE: This is a fully on-site role, requiring Program Managers to be on-site 5 days a week in a corporate office. Some travel may be required (no more than 25%).About the teamOur Inclusive team culture values effective communication across teams and levels, while harmonizing the needs of internal and external customers. Your relentless focus on elevating the customer experience will be your guiding principle. Adaptability and prioritization in a dynamic business environment are key attributes. Embracing a goal-oriented, collaborative approach, our team is committed to delivering results. BASIC QUALIFICATIONS- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Demonstrated experience leading and owning cross-functional programs- Experience using Microsoft Excel including pivot tables, macros, index/match, vlookup, VBA, data links, or similar functions ...

Are you someone who cares about customer experience and wants to be involved in delivering innovative support experiences for customers of Amazon’s products using Artificial Intelligence? Then we're looking for you! We are seeking a Senior Program Manager to join the Customer Engagement Technology (CET) Team. You will be responsible for driving a high-visibility program of reducing customer service contacts that go to an agent through the expansion of our automated tools as well as through Artificial Intelligence (AI). You will own and execute a complex projects and programs that spans across the globe and multiple organizations within Amazon. You will be a thought leader and innovator within the organization. The successful candidate has a collaborative work style, an innovative mindset, and an unparalleled work ethic. You have an excellent record of complex project and program delivery, from conception and design through implementation, measurement, closure and handover. Key job responsibilities- Be a singular owner of the program, managing all aspects of stakeholder engagement and deliverables from inception to launch, as well as the overall program’s strategy and roadmap.- Define business and systems requirements working with internal and external customers.- Define and execute the project plan from design to release, securing resources, and managing implementation. - Clearly communicate goals, roles, responsibilities, and desired outcomes. - Work collaboratively with all departments to ensure relevant areas are engaged in time to develop deliverables within their area to support project deliverables. Support partner teams to refine processes and increase efficiency in line with program objectives.- Make appropriate tradeoffs to optimize time-to-market in consultation with stakeholders.- Manage multiple internal and external, cross functional and remote stakeholders. - Develop change processes associated with program rollout and ongoing support.- Track delivery against program objectives and implement proposals to improve program services and efficiencies.- Scale existing programs to expand coverage of existing services or programs to additional domestic and international locations.- Ideate and drive strategic change across the broader CET team.A day in the lifeAs a Program Manager in our Customer Engagement Technology team, your day is a dynamic blend of strategic oversight and collaborative problem-solving. You begin by reviewing updates from science and engineering teams, ensuring projects align with broader objectives. Throughout the day, you navigate a series of meetings with senior leaders across Amazon, leveraging your influence to guide cross-functional teams and prioritize projects that support our shared goals.Communication is at the core of your role. You craft stakeholder updates, prepare for roadmap reviews, and contribute to business presentations, distilling complex information into actionable insights. Between meetings, you tackle strategic planning, brainstorming innovative approaches to customer engagement and refining organizational goals. Your adaptability is constantly tested as you switch between tasks, solving unexpected challenges in our fast-paced environment.Collaboration is key as you work with engineering, science, and product teams, fostering innovation and making data-driven decisions. At day's end, you reflect on your impact, knowing you're at the forefront of implementing cutting-edge technologies that enhance Amazon's customer experiences globally.This challenging yet rewarding role is supported by Amazon's comprehensive benefits package. We value diversity and encourage all passionate individuals to apply, even if they don't meet every qualification. Join us in shaping the future of customer engagement technology!About the teamThe mission of the CET team within Customer Service is to create earth’s best customer service solutions through empowering our customers to utilize automation to resolve their issues quickly and efficiently. You will be a key component of our leadership team and will influence our science and engineering teams to deliver World-Wide Self-Service Automation (SSA) products based on generative AI. BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree- Intuitive understanding of optimal versus sub-optimal customer experiences, with ability to quickly assess the situation and identify solutions to improve/fix. ...

Amazon's Andon Cord team is looking for an execution-oriented Sr. Program Manager to lead program management initiatives across marketplaces to improve the customer experience. Amazon uses the Andon Cord as a core customer obsession mechanism. We seek to identify and eliminate unsatisfactory purchasing experiences that may edge customers to return items or not return to Amazon. Andon Cord empowers our front line customer service agents to pull a product off the Amazon website if they think that there is a problem with any of the products sold, in addition to statistical and machine learning-based automated pulls. The ideal candidate will have to use defect information to drive customer experience improvements throughout the consumer business. We work with product managers, scientists, analysts, engineers, retail partners, and defect elimination specialists. We are seeking a Sr. Program Manager who has proven leadership ability, thrives on ambiguity, can drive alignment across teams, and is a self-starter. This person must influence, motivate and lead others to meet the demands in a highly customer-centric environment. This Sr. Program Manager will be a person who works well with global and cross-functional teams of senior leaders, business managers, operations, product, and data science.Responsibilities will include managing key performance metrics (KPIs) across Andon Cord, developing new KPIs, reporting, owning graduated enforcement of defect elimination mechanisms with stakeholders to prioritize the customer experience, and developing and managing standard operating procedures (SOP) and adherence to these practices among various Amazon leaders.A day in the lifeIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) PlanBASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

We are looking for an experienced Risk Compliance Manager. In this position, you will drive investigation improvements through development and implementation of operational compliance frameworks, policies, and procedures to ensure adherence to regulatory requirements and industry best practices. You will also lead the identification, assessment, and monitoring of key operational risk indicators, areas of improvements, and recommend appropriate action. You will partner with numerous Amazon teams, including Legal, and more than 15 business, product, and policy teams. Key job responsibilities• Develop and maintain the organization's IAM risk and compliance management through improvements in the investigations process. • Coordinate the IAM risk and compliance assessment process to identify, analyze, and prioritize key risks and compliance requirements related to user access and entitlements• Implement IAM risk mitigation and compliance strategies in collaboration with the IAM team and business stakeholders• Monitor and report on the organization's IAM risk and compliance profile, including emerging risks, compliance issues, and trends• Provide IAM risk and compliance management training and guidance to employees across the organization• Collaborate with internal audit, legal, and other control functions to ensure a cohesive approach to IAM risk and compliance management• Stay up-to-date on industry regulations, standards, and best practices related to IAM risk and compliance management• Manage a team of IAM risk and compliance investigators, and coordinate their activities to support the IAM risk and compliance management programAbout the teamAbout Amazon SecurityDiverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon Security?At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Inclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.BASIC QUALIFICATIONS- 6+ years of compliance, audit or risk management experience- Bachelor's degree or equivalent- Experience developing and implementing of standards, policies and programs or equivalent- Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship- Strong technical understanding of IAM concepts, technologies, and best practices ...

Amazon Security is seeking a Senior Technical Program Manager with a strong delivery record and proven program management experience to join our Defensive Security Operations team. Our team owns and executes strategic, cross-functional programs to provide world-class information security support to Amazon.This role will support security excellence initiatives Defensive Security, analyzing operations, identifying opportunities, and managing the execution of projects and programs. This role is responsible for implementing and driving program management for large-scale, complex, global information security events and initiatives, communicating with leadership, and transforming nebulous needs into actionable security solutions. You will partner with service, engineering, and security teams, bringing process and rigor to the response and non-response focused programs. You will play a critical role optimizing processes to benchmark best in class operations, standardize performance, and drive continuous improvement. This requires managing and balancing multiple priorities simultaneously, and at times, supporting response operations with our incident response and vulnerability management teams. You can expect all the challenges and benefits of a high-profile business: wide-open space for improvement and innovation, a strong performing team, and a fast-paced environment. These will require a willingness to dive into the details, solve new problems as they arise, leverage high judgment and willingness to disrupt the current processes to enhance a process, and always obsess over customers. You will join a team focused on creating unique customer experiences where ownership of the customer experience is key.If you enjoy working at scale in a rapidly changing environment and influencing the protection of customers’ data within a large global organization, this position will provide you with a challenging opportunity.Key job responsibilities- Develop and execute project plans with an impact across Amazon business units to drive security excellence across vulnerability management, incident response, and secure software development.- Lead initiatives aimed at identifying and eliminating security risks for Amazon across subsidiaries and business lines- Demonstrate the ability to provide both structured and creative thinking in a dynamic, evolving, multi team-based environment- Demonstrate the ability to communicate effectively at multiple levels of management, building trust across the organization, and demonstrating discretion with sensitive information- Show ownership and leadership skills in coordinating projects across multiple teams, driving them to successful conclusion while building strong, lasting relationships with both internal and external customers- Be comfortable working in a fast-paced, ever-changing environment while driving teams to complete goals- Demonstrate the ability to break abstract goals into attainable, measurable work items- Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized programAbout the teamThe Defensive Security Operations team is a group of highly-skilled technical and non-technical program managers that sits between two of Amazon’s high-impact security teams: incident response and vulnerability management. Given this placement, no two days are exactly the same, but our mission of supporting the continuous operational developments of these two teams to protect Amazon’s data never changes. Diverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why Amazon Security At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- 4+ years working within one or more security domains- Understanding of SDLC and Architecture System Design with the ability to ensure functionality and tradeoffs in terms of scalability, maintainability, extensibility, performance, and security ...