Senior Customer Success Manager, Amazon Vendor Services - Consumables

The Amazon Vendor Services organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards. In this role, you will own building and executing strategic joint business plans with your Sellers; collaborating with them to explore innovative ways to identify and execute new selection, merchandising, traffic and conversion drivers, and operational improvement opportunities.The ideal candidate for this role should possess strong client management skills with the keen ability to work backwards with Sellers to identify and prioritize the right inputs and outputs to deliver value and growth. They will be able to manage multiple workflows in a fast-paced work environment and actively participate in continuous improvement initiatives to multiply impact beyond their portfolios. Above all, they should demonstrate a high level of ownership and the ability to embrace and navigate ambiguity and complexity. They are agile, inventive, and an advocate for their Sellers experience on the Amazon Store. If you are interested in growing Amazon’s leading brands, then we’re interested in you.Key job responsibilitiesCustomer Success Managers are responsible for driving Seller business growth by providing customized insights and recommendations, educating regarding relevant tools, products, and services, and delivering a positive experience with our program. The key responsibilities of a Senior Customer Success Manager include but are not limited to:Business Growth• Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience. Identify what is hindering growth, develop solutions, and test before scaling to benefit to impacted Sellers.• Analyze data and trends to identify, action and/or influence long term to maximize potential for your assigned portfolio of Sellers.• Act as a strategic and influential partner for your Sellers. Proactively seek out new opportunities for customers and Sellers. Create tailored solutions and recommendations where out of the box thinking is necessity. Present compelling value propositions using a strategic and consultative approach.• Lead business strategy development and design long term account plans, collaborating effectively with cross-functional teams and your Sellers finding joint areas of opportunity to drive customer success with Amazon.• Possess the ability to manage and deliver against complex account goals where strategy is not defined. Able to make tradeoffs between short term customer needs and longer-term strategic investment.• Implement and track metrics to record the success and quality of your portfolio of Sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.Seller Relationship Management• Build effective working relationships with your Sellers; be a trusted advisor and a business advocate.• Deliver timely, accurate and professional operational support to all Sellers in your portfolio within a specified SLA.• Drive optimal program and Customer Success Manager satisfaction.• Liaise with other partner teams and coordinate cross-functionally to resolve Seller issues and questions quickly with high quality.• Play a “consultant” role with oversight of key strategic activities that are underway for the Seller, following up, escalating, and clearing blockers as appropriate across multiple organizations. Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization, to deliver value across a larger customer set.• Educate Sellers on how to drive incremental growth on Amazon through frequent education on tools, policies, products and programs. Maintain in-depth knowledge in these areas to keep Sellers informed of new opportunities and tie recommendations to their specific goals and value proposition.Program Process Excellence• Act as a thought leader in defining success criteria and understand business needs of Sellers in an ever-changing business environment.• Improve team efficiency and optimize previously defined processes. Manage initiatives, deliver critical solutions, improvements, and mechanisms by working independently across teams.• Assist with the definition and design of tools, standard operating procedures and processes of Seller Services.• Identify, quantify, and define feature enhancements and new products to improve Amazon product based on customer feedback, data analysis, and feature gaps with competitive products.• Aggregate themes and data to advocate to function as Voice of the Seller with owning teams to address opportunities at root cause level, keeping their relative experience at the forefront of decision making and design.• Own project status communication. Consistently impart clear and concise summaries for the projects you own to your leadership/management team and are effective at answering questions in detail.A day in the lifeAs a Sr. Customer Success Mgr, a typical day might include:• Reviewing Key Performance Indicators, bridging opportunities, and sharing recommendations to close gaps to goals with your Customer(s) in your weekly call.• Educating a new contact at your Customer on how to better leverage Amazon tools and systems. • Deep diving and resolving an item buyability issue that was surfaced by your Customer. • Following up with internal Amazon teams who you are dependent on to deliver tasks for your Customer(s). • Meeting with your Retail Category Manager to understand Category strategy and discuss your Customer(s) role in their strategy.• Lead a meeting with your Customer and internal Amazon team members to educate them on a new Amazon Supply Chain program.About the teamThe Amazon Vendor Services program is a paid service that offers enrolled Selling Partners services in one of five major categories: (1) A designated Sr. Customer Success Mgr, (2) Strategic business advice, (3) Support, (4) Operational execution, and (5) Programs, Pilots, Betas, and Advance Coaching. In this role, you will be a member of the Consumables Category team, and the designated Sr. Customer Success Mgr supporting one to four Selling Partners within the Consumables categories. Consumables categories consist of Health & Personal Care, Pets, Grocery, Beauty, Premium Beauty, and Baby. The role offers broad scope as the Selling Partners supported by this role may span numerous Brands, end Customer segments, and product categories. **This role is posted for Austin, TX, candidates can can selected to be located in any of our approved office locations: Seattle, Santa Monica or Arlington (HQ2)**BASIC QUALIFICATIONS• Experience: 4+ years professional experience in Buying, Merchandising, Planning, and/or relevant experience within Customer Success, Account Management, Management Consulting, and/or relevant experience in negotiating, nurturing, and growing customer relationships.• Education: Bachelor's degree• Goal Attainment: Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products.• Relationship Development: Proven track record of building and cultivating relationships with internal and external stakeholders, driving decisions collaboratively, resolving conflicts, and ensuring follow-through.• Communication: Excellent verbal and written communication.• Data Analysis: Analytical problem-solving ability. Uses data analysis, reporting, and forecasting to guide business decisions.• Planning: Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment.• Self-Starter: Demonstrated ability to work in a fast-paced environment where continuous innovation is desired and ambiguity is the norm. ...

Senior IAM Engineer, WFM Infrastructure Engineering and Security

Whole Foods Market is seeking a passionate and innovative Senior Identity and Access Management (IAM) Engineer to join our team. In this role, you will be responsible for designing, implementing, and maintaining our IAM infrastructure to ensure secure and efficient access management across our digital ecosystem. You will play a crucial role in supporting Whole Foods Market's growth and digital transformation by leveraging cutting-edge technologies and best practices in identity and access management.Key job responsibilities* Design, develop, and maintain highly scalable and reliable IAM systems and services* Lead the architecture and implementation of IAM policies, procedures, and best practices* Collaborate with cross-functional teams to integrate IAM solutions with existing systems and applications* Manage and optimize user authentication, authorization, and access control processes* Implement and maintain identity governance and administration (IGA) solutions* Design and create new service architectures along with internal and external service teams* Build and operate security-related services for internal and external customers* Mentor and provide technical leadership to junior team members* Stay current with emerging IAM technologies and industry trends* Participate in code reviews, design reviews, and architectural discussions* Contribute to the full software development lifecycle, including coding standards, source control management, build processes, and operations* Create and manage ETL pipelines to process large volumes of data efficiently* Drive continuous improvements for the security of Identity and Access Management primitives* Develop features, systems, or components based on requirements, focusing on creating a seamless and intuitive user experienceA day in the lifeour day begins with a cross-functional team stand-up. You might design new IAM architectures or optimize existing ones. Coding occupies a significant portion of your time, developing features or maintaining systems. You'll participate in code reviews and mentor junior team members. Regular tasks include managing user authentication and access control processes. You may implement identity governance solutions or improve data processing efficiency. Staying current with IAM technologies and contributing to architectural discussions are ongoing priorities. Throughout the day, you balance robust security with user experience, collaborating across teams to integrate IAM solutions seamlessly.About the teamAt Whole Foods Market, we're dedicated to providing a secure and seamless digital experience. Our IAM team enhances both security and user experience for our stakeholders. We value work-life balance, diversity, and inclusion, fostering a collaborative environment that encourages innovation and continuous learning.We embrace diversity and offer flexibility to ensure our team members maintain a healthy work-life balance. As a Senior IAM Engineer, you'll play a crucial role in leveraging technology for secure and efficient access management across our digital ecosystem, solving complex challenges and driving the future of IAM in our organization.BASIC QUALIFICATIONS- 7+ years of non-internship professional software development experience- 5+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust- Experience with CI/CD pipelines build processes- Knowledge of database systems and SQL- Experience building services using AWS products- Experience in automating, deploying, and supporting large-scale infrastructure- Experience working in an Agile environment- Experience with full software development lifecycle, including coding standards, code reviews, source control management, build processes, testing, and operations- Experience with Identity Governance and Administration (IGA) solutions and concepts, including identity lifecycle management, access certification, and policy-based access control models (e.g., ABAC, RBAC)- Deep understanding of IAM protocols and technologies (e.g., SAML, OAuth, OIDC, LDAP) ...

Senior Industrial Design Engineer, Last Mile Engineering

Last Mile Engineering is searching for an innovative and solutions-oriented Mechanical Engineer / Industrial Designer to lead automation and material handling equipment (MHE) initiatives of developing next generation, world-class Last Mile transportation building designs. Are you an innovative leader that wants to design the next generation of world-class delivery station and logistics systems across the globe? Do you want a high level of ownership in solving complex problems? Does the challenge of designing systems/buildings that leverage ground breaking automated material handling equipment, packaging technologies and robotics appeal to you? If so, we have the job for you!We’re looking to add high-impact engineers to our team. In this role, you will collaborate with internal and external teams to design high-quality, cost-effective solutions for our delivery stations. Your projects will be a variety of delivery station concepts and template-based design solutions that will enhance the effectiveness of Amazon's last mile network. You will work with a team of highly skilled and highly engaged engineers in a fast-paced and often ambiguous environment. Ability to travel 40% to interact with internal and external business, operational and technical leaders.Key job responsibilities• Lead and coordinate design efforts to develop optimal automation/MHE equipment design solutions for the last mile network through equipment specification, material flow, process design, site layout, and intellectual property considerations.• Collaboration with internal teams and external vendors and stakeholders to generate high-quality, cost-effective solutions in very short periods of time.• Simultaneously manage multiple projects and tasks while effectively influencing, negotiating, and communicating with internal and external business partners, contractors and vendors.• Provide technical leadership for large-scale engineering projects, retrofits and building designs• Effective communication skills, ability to execute the vision, detailed roadmap, and specific technical solutions to make a compelling business case with senior executives.• Ability to travel up to 40% to interact with internal and external business and technical leaders.About the teamThe AMZL Central Engineering organization, designs, pilots and deploys Automation technologies within AMZL network. The team owns the full life-cycle of the automation tech from concept to pilot to full scale deployment and continuous improvement post deployment.BASIC QUALIFICATIONS• Bachelor’s degree in Science, Engineering, Technology and Mathematics (or equivalent related experience)• 7+ years Experience in Mechanical Engineering or Facility design with automated material handling equipment, packaging technologies, and systems including robotics and high-speed manufacturing.• 5+ years Experience with process design based on Lean Principles.• 5+ years Experience in Capital project management• 5+ years Experience with concepts like system architecture, optimization, system dynamics, system analysis, statistical analysis, reliability analysis, and decision making.• 5+ years Experience with ownership/management of engineering design projects• 5+ years Experience using business/technical software like MS Excel, MS Project, and CAD software ...

Senior Mechanical Engineer, Worldwide Grocery

We are looking for an innovative Mechanical Engineer to join the Store Development Team who is obsessed with creating world-class shopping experiences for our customers. The ideal candidate will have a strong knowledge of code requirements and their application in a retail environment. This position will be responsible for the creation and implementation of technical standards along with managing the building systems engineering of developing prototypes and individual, on-going construction projects for the mechanical discipline.This position will be part of an exciting, fast-moving business unit, where everyone on the team needs to be entrepreneurial, wear many hats and work effectively in a highly collaborative environment. You will work closely with architecture and engineering consultants as well as an in-house store design, construction and procurement teams. You are the right person for this job if you have a strong end user focus and a passion for producing high-quality work. You must take ownership of your work, display a great deal of initiative, possess common sense, sound judgment, and a sense of humor.Key job responsibilitiesDefine, document, communicate and own mechanical and plumbing engineering design standards.Maintain basis of design (BOD) for mechanical and plumbing disciplines.Own prototype equipment specifications and approval for non-prototype equipment.Develop and execute technical goals related to mechanical and plumbing cost reduction, continuous improvement, and sustainability.Develop, cultivate, and manage relationships with third-party engineering consultants. Track and manage quality and cost of consultant work product.Work cross functionally with other Amazon physical retail business groups to share and develop best practices and lessons learned.Maintain commissioning standards and relationship with MEP/R system commissioning vendors.Manage projects and effectively influence and communicate with internal and external business partners, contractors and vendors.Review CDs and bulletins for scope, accuracy, completeness, and cost targets for new stores and renovations.Conduct periodic site inspections and facility audits to review quality and operation of installed systems.BASIC QUALIFICATIONS- Bachelor Degree in Mechanical Engineering or Architectural Engineering- 7+ years of experience in the field of engineering in commercial/retail buildings- Knowledge of Building, Mechanical, Electrical, Plumbing and Refrigeration Codes- Ability to manage high level meetings and discussions with technical and non-technical participants- Strong project management experience- Excellent written and oral communication skills- Ability to meet tight deadlines and prioritize workloads- Strong organizational skills ...

Senior Product Manager, Global Payment Tech

Amazon Payments is looking for a high energy Senior Product Manager with proven experiences in thought leadership and detailed execution to own and drive product performance and operational excellence in Global Payment Tech team. The successful candidate will work backward from the customer to innovate on product features, measure and mine insights from data, and work with engineering teams to deliver. The scope of this role requires close partnership with internal and external stakeholders with diverse backgrounds, as we look to continue reinventing on behalf of the customer to offer the ease and convenience that they have come to expect from Amazon. In this position, applicants will be responsible for driving product management for critical payments charters, associated operational excellence, and building the appropriate work-streams to enable programmatic excellence for our internal businesses and customers. Applicants should be comfortable with ambiguity and willing to roll up their sleeves to get the job done. The ideal applicant will possess both a business background that enables them to drive product delivery as well as a technical background that enables them to easily interact with software development engineers. The candidate should be creative, extremely detail oriented, customer obsessed, analytical, have global perspective and an understanding of the digital commerce and payments industries. This opportunity also requires, problem-solving, project management, data analytics and exceptional communication. At the core of the position is high attention to detail and delivering high quality results on time. You will play a critical role to enable continuing scalability by raising the bar of our external partner’s quality, availability, and efficiency. · Key job responsibilitiesThe ideal candidate is analytical, loves working backwards from data and customer insights in order to influence the right technology and features, and resourceful in finding innovative solutions to unsolved problems. As a product leader you will have a proven track record of creating a strong vision, managing a dynamic roadmap, communicating priorities clearly with a broad set of stakeholders and successfully delivering results.The ideal candidate will be strong in more than one of the following areas:Lead product definition – Own and drive the customer working-backwards strategy, tenets, long-term goals and develop new product features and services that deliver bar-raising customer experiences.- Drive product creation – Work with dedicated engineering, design, and research teams to build and iterate upon your product. Partner with teams in other organizations to ensure support and visibility of your and the broader team’s plans. Manage trade-offs effectively. Earn trust across a range of stakeholders and partners.- Project management, including creating business justifications and functional requirements for product features and services.- Own executive reviews – Present business and product vision, progress, and dependencies to executive stakeholders in multiple teams. Also contribute to broader team and organizational planning documents.- Create and drive business strategy – Define how we measure success. Own reporting on KPIs, recommendations that use data to optimize them, and execution of those optimizations.- Drive mechanisms to optimize the team’s efficiency, alignment and ability to scale. BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner ...

Senior Product Operations Manager, FireTV Product Operations and Supply Chain

Amazon FireTV is a leader in smart TV innovation, working with top global Smart TV Brands and Manufacturers to integrate Fire TV technology into 3rd party Smart TVs. As a Senior Product Operations Manager, you will be responsible for driving operational excellence and managing supply chain and manufacturing engagements with Original Equipment Manufacturers (OEMs), Original Equipment Manufacturers (ODMs), and Contract Manufacturers (CMs) to support successful product launches and business growth. This role is at the intersection of product development, supply chain, and partner management, requiring a blend of strategic thinking, technical expertise, and operational execution. You will drive the product operations vision and strategy, and develop roadmaps that help FireTV scale manufacturing partnerships, lower supply chain and product cost, and optimize operating models to deliver robust reference solutions that supports FireTV launches globally.This role demands strong program management, a deep understanding of hardware/software integration, and the ability to build and maintain relationships with external and internal stakeholders. You will work closely with engineering, launch, business development, marketing and executive teams to bring products and technology to market and execute innovations that enable Amazon and partners to scale. A successful candidate will be highly analytical, able to work extremely effectively in a matrix organization, and adept at synthesizing a variety of technologies and capabilities that enables FireTV and partners to build products that customers love. Key job responsibilities• Lead the development of a multi-year FireTV product operations and supply chain strategy, aligned with business goals and customer needs.• Develop and execute the hardware and manufacturing roadmap, prioritizing features and improvements based on impact, feasibility, and alignment with organizational goals.• Act as the primary operations and supply chain point of contact for OEM/ODM/CM/Supplier partners, driving alignment on timelines, deliverables, and quality standards.• Build strong collaborative relationships and understand the technical and business requirements of FireTV partners, and guide the direction of production and change management activities to deliver program objectives.• Lead operational readiness for FireTV launches, coordinating across internal teams and external partners.• Make optimal trade-offs between schedule, resources and scope and manage dependencies across internal teams and external OEM partners to address major risks and ensure delivery of high-quality products on time, meeting global compliance and performance standards.• Design and implement scalable workflows to improve efficiency in managing multiple manufacturing and supplier partner relationships.• Identify inefficiencies in product development and launch processes, and implement scalable solutions with various analytics and software development teams to develop process automation, analytical tools and dashboards to track metrics, monitor SLAs, and automate risk management and partner engagement.• Proactively identify and address risks across supply chain, product integration, and manufacturing processes. Develop contingency plans to resolve potential bottlenecks and ensure smooth operations.• Collaborate with manufacturing partner to improve manufacturing mechanisms, capacity models, and UPH improvement. Report on progress, performance, risks, and recommendations to stakeholders and senior leadership.• Support testing, certification, and other quality assurance processes for partner products to meet Fire TV security, quality, and regulatory standards for global markets.• Partner with engineering, product management, marketing, supply chain, and legal teams to align on goals and drive operational success. • Ensure clear communication and accountability between Amazon and 3rd party partners. Clearly communicate complex operational strategies (inputs, outputs, rationale, gaps) and provide recommendations to senior management. Own regular reporting for business pulse such as Flash reports, MBRs, QBRs.• Proactively seek to learn, understand and import best practices across geographic locations to develop and maintain operational processes and policies.A day in the lifeThe role is inherently cross-functional: you will work closely with a high-energy team of software engineers, program managers, user experience designers, marketers, as well as external 3rd party partners (Suppliers, ODMs, OEMs, CMs). This role is a good fit for someone who thrives in a dynamic environment, is both creative, operational and technical, and who is sensitive to (or understands) the diverse perspectives of stakeholders and works with them to resolve differences. The ideal candidate has a passion for TV & video entertainment combined with an established track delivering break-out consumer technology productsAbout the teamAt the heart of the FireTV Product Operations team is delighting our customers. We are responsible for developing and executing a global manufacturing operations and supply chain that brings the FireTV experience to every home in the world. We leverage our collective expertise and strategic relationships with suppliers and manufacturing to deliver innovative technology, mechanisms, and automation that enhances Fire TV production, reduces cost of FireTV production, component lead times and time to market, and facilitates efficient scaling of FireTV globally.BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience as a product manager or owner- Experience owning technology products- Experience in delivering end-to-end customer research studies, including study design, fieldwork (qualitative research moderation and survey execution), analysis, recommendations, reporting and presentation of results to senior leadership ...

Senior Program Manager, Accounting Technology Group

Accounting Technology Group is hiring a Program Manager to drive and support initiatives across the WorldWide Accounting organization to manage various automation, optimization and geographical expansion projects, with an emphasis in Record to Report space (General Ledger, Consolidation, Financial reporting etc.). Successful candidates will have to operate successfully in a fast-paced, global, results-oriented environment. Strong oral and written communication skills are crucial, as well as ability to think clearly, analyze large datasets quantitatively, problem-solve, scope business requirements and prioritize. Successful candidates will have deep experience in the following three disciplines – Accounting, Program Management, and Finance Systems. Key job responsibilities• Provide program management direction: define project plans, manage implementation activities, and develop processes, documentation and communications for program/process rollout and ongoing support.• Define requirements and work with partner teams to design, implement and launch scalable solutions. • Design processes and procedures that scale with the business’ growth in volume, complexity, and global geographic dispersion.• Communicate new/updated programs and processes to leaders, employees, and cross functional organizations.• Collaborate and build relationships with system and business owners globally to ensure process excellence and the highest degree of controllership.• Negotiate efficient and reliable processes and policies across partner teams to systematically eliminate dependencies and defects.• Work cross-organizationally and functionally to identify key opportunities in process, technical, and human interfaces and developing and implementing plans to capitalize on those opportunities and measure and monitor success and impacts.A day in the life• In this role you will be part of a team that collaborates with Accounting and technical teams to deliver world class solutions that are highly scalable, secure, and flexible. • You will be responsible for financial processes, project management, accounting requirements documentation, process design, and user acceptance testing. • This role will work closely with the global financial systems team, accounting operations teams, and others to represent the Accounting organization. About the teamOur team’s primary focus is to deliver process enhancements, optimization, standardization and technology services for the Global Accounting and Finance communities to continually improve our accounting processes, reporting, and control capabilities. BASIC QUALIFICATIONS- 5+ years of program or project management experience- Bachelor's degree in finance, accounting or related field- Experience using data and metrics to drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience managing accounting/finance process improvement and/or technology projects with aggressive schedules ...

Senior Security Engineer, AWS Vulnerability Management - Host OS, AWS Vulnerability Management - Host OS

Amazon Web Services (AWS) Security is looking for a passionate and innovative Sr. Security Engineer for the AWS Vulnerability Management team. At AWS, security is job zero. The AWS Vulnerability Management team continuously raises the bar for security at AWS. We combine intelligence, cybersecurity skills, risk management techniques, and technical expertise to keep our customers and the cloud secure. Our team offers the unique opportunity to work with leading industry security experts and engage across AWS service teams and leadership. We are data-driven, set big goals, and are always challenging ourselves and each other to identify better solutions and take on new challenges.As a Sr. Security Engineer in AWS Vulnerability Management, you will work on a team of security engineers, software developers, and technical program managers. You will interpret and triage vulnerability disclosures, collaborate with subject matter experts across AWS on technical solutions, and drive remediation activities across AWS’s unprecedented scale.Key job responsibilities - Become a subject matter expert for a technology domain in AWS Vulnerability Management. - Own and coordinate large-scale remediation or triage campaigns, including reporting to AWS Security leadership. - Be a VM technical lead, providing support and mentorship to less experienced team members in day to day operations - Research and interpret vulnerability disclosures and intelligence. - Author risk assessment statements, remediation guidance, and status reports - Partner with product teams across Amazon to develop scalable solutions to security vulnerabilities - Design and develop tooling to automate and refine vulnerability management processes - Periodic on-call responsibilitiesAbout the teamDiverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon Security?At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Inclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.BASIC QUALIFICATIONS- BS degree in Computer Science, Computer Engineering, Information Systems or related degree; or 6+ years equivalent technology experience- 4 years experience in system, network, and/or application security- 4 years experience in threat modeling and interpreting vulnerability disclosures- 4 years experience building automated tools in C, C++, Java, Python, Perl, PowerShell, or Ruby ...

Senior Security Engineer, Maximum Application Security Team (MAST)

In Amazon Stores, we ship some of the widest arrays of technology found at any company. From amazon.com to world class machine learning pipelines, from cutting-edge digital healthcare to no-checkout retail, we push the boundaries of technology in every direction using the globe’s largest AWS deployment.As an AppSec engineer, you will collaborate with software development teams to ensure we keep our customers safe while developing these novel services. In a given day, you might be inspecting an application’s code for security issues, building a new framework to help our software developers build faster and more securely, or fine-tuning the design for a new service alongside its software developers.The ideal candidate combines technical acumen with an ability to lead by influence and communicate clearly. Technically, this person will be a security generalist with one or more areas of deep expertise. In their communication, they will clearly articulate risks to technical and non-technical audiences alike. Interpersonally, successful candidates will effectively harmonize disparate opinions while effectively prioritizing risks to guide their partners towards secure solutions.Our organization prizes its employees, and we show it through investing in work-life harmony. We have dedicated resources that consistently innovate in reducing on-call time and ensuring the team spend their time on the highest-value tasks. Join the Stores AppSec organization to work hard, have fun, and make history!Key job responsibilities* Creating, updating, and maintaining threat models for a wide variety of software projects* Manual and automated secure code review, primarily in Java, Python and Javascript* Development of security automation tools* Adversarial security analysis using cutting-edge tools to augment manual effort* Security training and outreach for internal development teams* Security architecture and design guidance* Lead execution and definition of security strategy for your team* Mentor and develop teammates both technically and professionally* Seek out, develop, and advocate for new technology to identify and mitigate complex risks* Effectively navigate novel situations and problems that do not have a defined solutionAbout the teamAbout Amazon SecurityDiverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon Security?At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Inclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.BASIC QUALIFICATIONS- BS in Computer Science or related field, or equivalent work experience- Minimum of 5 years of experience with at least three of the following: threat modeling experience, secure coding, identity management and authentication, software development, cryptography, penetration testing, cloud security, mobile security, and network security- Advanced knowledge and understanding of security engineering, system and network security, authentication and security protocols, cryptography, or application security- Experience reading and writing in at least one programming language ...

Senior Software Development Engineer, AWS Alameda

Alameda is revolutionizing control plane development across AWS, providing a centralized platform that automates the creation and maintenance of both control plane and data plane infrastructure for new managed services. AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud servicesKey job responsibilitiesOur engineers collaborate across diverse teams, projects, and environments to have a firsthand impact on our global customer base. You’ll bring a passion for innovation, data, search, analytics, and distributed systems. You’ll also: Solve challenging technical problems, often ones not solved before, at every layer of the stack. Design, implement, test, deploy and maintain innovative software solutions to transform service performance, durability, cost, and security. Build high-quality, highly available, always-on products. Research implementations that deliver the best possible experiences for customers.A day in the life As you design and code solutions to help our team drive efficiencies in software architecture, you’ll create metrics, implement automation and other improvements, and resolve the root cause of software defects. You’ll also: Build high-impact solutions to deliver to our large customer base. Participate in design discussions, code review, and communicate with internal and external stakeholders. Work cross-functionally to help drive business decisions with your technical input. Work in a startup-like development environment, where you’re always working on the most important stuff.About the teamOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future.Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.About AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 5+ years of non-internship professional software development experience- 5+ years of programming with at least one software programming language experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering team ...

Senior Software Development Engineer, K8s - EKS

As a Senior Software Engineer in the Elastic Kubernetes Service (EKS) team you will help us deliver the mission of making AWS the best place to run containers. At Amazon EKS, we are building a core set of functionality that will allow our customers to create and use Kubernetes at scale. You will be part of an exceptional team moving the needle towards making containers as the next generation compute platform. This is an opportunity engineer systems on a massive scale, and to gain top-notch experience in distributed systems and cloud computing.You will be solving challenging technical problems, often ones not solved before, alongside with peers with remarkable technical expertise. The solutions you build will be high impact and rolled out to our large customer base across the world. If you are excited to work in a dynamic environment, we would love to hear from you!AWS Culture Description: Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.We believe passionately that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, sexual orientation, race, religion or belief.Work/Life BalanceWe believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.This position involves on-call responsibilities, typically for one week every two months. We don’t like getting paged in the middle of the night or on the weekend, so we work to ensure that our systems are fault tolerant. When we do get paged, we work together to resolve the root cause so that we don’t get paged for the same issue twice.Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.#EKS-ENGJOB #EC2CONTAINERS10017BASIC QUALIFICATIONS- 5+ years of non-internship professional software development experience- 5+ years of programming with at least one software programming language experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering team ...

Senior Software Development Engineer, Ops Tech Solutions

Operations Technology Solutions is looking for an experienced Senior Software Development Engineer to help us deliver essential services to our Operations and Operations IT customers.Key job responsibilities- Help lead the design, development, monitoring, and enhancement of services our team provides for Amazon Operations and Operations IT customers. This includes information services. like Amazon Sites, and software for cloud-connected physical devices like the IT Hub Express smart lockers. They will work closely with our Product Management team and engage directly with customers to understand customer needs, and clarify product requirements.- Successful candidates for this role will have a deep knowledge of software design patterns, scalable cloud architectures, and cloud design best practices. - They have a good understanding of engineering trade-offs, and make appropriate decisions on when to build new software, extend existing software, or integrate with software or systems provided by others. - They will generate clear and thorough analysis and design documentation, and help improve the team’s existing documentation. - They will have experience leading the translation of product requirements into a comprehensive system design, composed of logical, maintainable, extensible, scalable, and loosely-coupled component services, and definition of the appropriate interfaces between these components.- They will have had hands-on experience developing and testing the critical code for these systems. - They will understand and have experience with implementing security and data privacy best practices. - They will have experience developing automated tests at the unit, interface, and system level. - They will understand how to effectively monitor they systems they build, and understand operational excellence best practices. - They will have demonstrated track record of delivering high-impact results.A day in the life- Work closely with Product Management to break down feature requirements into software deliverables- Develop and maintain secure and performant software features and systems for Operations and Operations IT customers- Actively participate in software and system design reviews- Participate in the team on-call rotation where you will triage, communicate status, escalate, and remediate critical issues quickly- Help the team improve: (1) the services we deliver for our customers, (2) how we work our partner teams, and (3) our operational excellenceAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamOperations Technology Solutions (OTS) at Amazon is at the forefront of creating, securing, and maintaining advanced technical infrastructure and devices. These innovations span across Amazon's diverse landscape, including Fulfillment Centers, Transportation, Logistics, Specialty Fulfillment, Air, and Pharmacy sectors. Our skilled operators count on OTS to test, certify, deploy, and sustain state-of-the-art network solutions and end-user equipment at approximately 2,500 global sites where Amazon thrives. Committed to exceeding customer expectations, OTS ensures a secure and reliable infrastructure through its extensive network of over 4,000 field technicians and engineers. These professionals are vital in managing the daily operations and growth of Amazon's vast fulfillment and logistics network.BASIC QUALIFICATIONS- Experience building complex software systems that have been successfully delivered to customers- 5+ years of non-internship professional software development experience- 5+ years of programming with at least one software programming language experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering team ...

Senior Software Engineer, Stores Security

Amazon Security is seeking a Software Development Engineer III to own the full end-to-end delivery of features responsible for the governance of AWS usage across Amazon's cloud footprint. This team builds and operates highly-scalable and foundational systems for accessing and securing Amazon's cloud workloads. The products built by this team are used across all business verticals in Amazon, giving you the unique opportunity to have company-wide influence. In this role, you will architect and drive the development of scalable software systems to enable effective management, compliance, and security controls over millions of AWS. accounts and resources company-wide. Additionally, you'll have the unique opportunity to partner closely with AWS product teams to drive adoption of their offerings across Amazon and directly influence their roadmaps.Key job responsibilities * Architect and develop systems and processes for operating the largest enterprise multi-account AWS footprint. * Implement preventive controls and guardrails within AWS accounts and AWS Organizations to enforce standardization and prevent policy violations related to security groups, IAM, networking, logging, etc. * Architect for high availability, scalability, observability, and disaster recovery in the context of AWS governance tooling and processes. * Evangelize cloud governance best practices and drive improvements to our multi-account strategy as AWS service offerings evolve. * Collaborate with infrastructure, security, and business teams to translate requirements into scalable technical solutionsAbout the teamABOUT AmSec:Diverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why Amazon Security At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training and Career growthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- 5+ years of non-internship professional software development experience- 5+ years of programming with at least one software programming language experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering team ...

Senior Solution Architect - Amazon QuickSight

Within the Gen AI/ML Specialist organization, this position is part of the Worldwide Specialist Solution Architecture Team, where you will join a global team for Amazon QuickSight (inclusive of Amazon Q). You will help guide customers in their adoption of Q and QuickSight through the creation of scalable enablement mechanisms, deep dive technical guides, and 1:1 engagement with customers as they evaluate service capabilities. You partner with technical and field teams across AWS and bring the voice of the customer into our product development roadmap.Key job responsibilities- Design and develop solutions and prototypes for customers that make the best use of Amazon QuickSight, including Generative BI capabilities of Amazon Q in QuickSight, and educate customers on how to integrate dashboards and Q&A experiences into their custom applications. - Collaborate with AWS field sales, training, and support teams to ensure customer success. - Create reusable customer content, such as demos, presentations, documentation, blogs, etc that will drive adoption of Amazon QuickSight. - Act as technical liaison between customers and the service engineering teams, providing product improvement feedback to AWS developers and accelerating the adoption of new features in customer deployments. - Share what you know by capturing best-practice knowledge from engineering and field teams, including reference architectures and patterns amongst the worldwide AWS solution architect community in order to build a strong worldwide database, analytics and AI/ML community. - Evangelize AWS services and solutions that benefit customers and publicly speak at events such as AWS Summits and AWS re:Invent.A day in the lifeYour daily schedule will be a mix of solving customers' challenges and creating scalable assets to further promote the knowledge and understanding of Amazon QuickSight and Amazon Q in QuickSight. You will collaborate with field teams to drive successful customer outcomes, as well as collaborate with service teams to incorporate customers' feedback into the roadmap.About the teamThe Amazon QuickSight WW GTM and SA teams sit within the GenAI & ML WW Specialist Org (WWSO). The teams cover Amazon QuickSight and Amazon Q in QuickSight (Q being a GenAI feature set in QuickSight) and align with Amazon Q Business GTM and SA teams to build joint GTM strategies focused on helping business users be more proficient with data. This is a fun, dynamic team covering a rapidly evolving space of applying GenAI technologies to business users in an enterprise.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- Experience within specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics).- 5+ years of design, implementation, or consulting in applications and infrastructures experience- Bachelor's degree in computer science, engineering, mathematics or equivalent- 5+ years of experience with one of the following: SQL, Business Intelligence platforms, data engineering ...

Senior Solutions Architect, Unified Workcell Compute (Amazon Robotics)

We are seeking a Senior Solutions Architect to join our Unified Workcell Compute (UWC) team. The UWC team is responsible for services that manage Amazon's edge compute fleet - over a million devices across thousands of locations worldwide. Our systems manage everything from cutting edge robotics systems in Austin, to delivery stations in Cairo. We deliver innovative technical solutions to facilitate the massive growth in Amazon compute capabilities around the globe.Our team's mandate is to design, develop, and operate the next generation of device automation systems that allow for the provisioning and management of edge devices at Amazon scale. We're looking for entrepreneurial and innovative individuals who thrive on solving tough problems.As a Senior Solutions Architect, you will play a crucial role in architecting solutions to complex problems, working with customers to design and implement UWC across various Operations environments.In this role, you will combine your business acumen with deep technical skills to influence long-term technology strategies for our customers. You will work in environments with high ambiguity, where business objectives and technology strategies are often undefined. Your expertise in physical compute, peripherals, Linux operating systems, and IoT will be essential in driving the adoption and optimization of UWC for managing industrial PCs, thin clients, and other embedded devices across Amazon's vast network of fulfillment centers, sort centers, and delivery stationsKey job responsibilities- Architect and assist customers in building solutions to complex challenges, ensuring they are extensible, reusable, secure, reliable, cost-optimized, and operationally excellent.- Partner with customers for end-to-end solution design, applying judgment and experience to advise on short-term and long-term implications of trade-offs in areas such as extensibility, flexibility, scalability, and maintainability.- Lead technical solution discussions with customer teams, diving deep into technical details and proactively vetting high-risk, inefficient, or overly complex solution options.- Develop and maintain trusted advisor relationships with senior leaders in customer organizations, influencing their strategic direction to align short-term technology decisions with long-term business outcomes.- Contribute to the creation of new patterns, methodologies, and best practices for UWC implementation and integration with existing customer systems.- Lead the development, delivery, review, and maintenance of technical content, including sample code, blog posts, presentations, white papers, and workshops.- Identify gaps in UWC products and services, gather effective customer feedback, and translate it into clear business and technical requirements for product and engineering teams.- Collaborate with internal teams (e.g., sales, business development, professional services, support, engineering) to deliver the right technical solutions that delight customers.- Mentor and develop other team members, contributing to the growth of the Solutions Architect community within Amazon.A day in the lifeAs a Senior Solutions Architect for UWC, your day might include:- Starting your morning by reviewing the latest updates to the UWC architecture and preparing for a customer meeting to discuss their complex device management needs across multiple fulfillment centers.- Leading a technical deep-dive session with a customer's IT and operations teams, exploring how UWC can integrate with their existing Linux-based systems and IoT devices to improve device provisioning and management.- Collaborating with UWC product managers to provide feedback on new features based on customer needs, particularly focusing on enhancements to the job orchestration and credential rotation capabilities.- Drafting a whitepaper on best practices for implementing UWC in multi-compute workcells, drawing from your experience with recent customer deployments.- Mentoring a junior engineer on how to approach a challenging customer scenario involving the migration of legacy CDM-managed devices to the UWC platform.- Participating in a cross-functional meeting to discuss the roadmap for UWC's support of ARM-based devices and contributing insights based on customer requirements you've gathered.- Ending your day by reviewing and providing feedback on a technical proposal for enhancing UWC's software distribution mechanisms to better support containerized applications across diverse device types.About the teamOur team is tight-knit and operates primarily out of Austin. We have a mix of experience levels, and work in a broad, collaborative space that has something for everyone. We care about the development of our engineers and are invested in helping each other attain our career goals.BASIC QUALIFICATIONS- 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience- 3+ years of design, implementation, or consulting in applications and infrastructures experience- 10+ years of IT development or implementation/consulting in the software or Internet industries experience ...

Senior System Mfg Engineer, Annapurna Labs

AWS Utility Computing (UC) provides product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services. Additionally, this role may involve exposure to and experience with Amazon's growing suite of generative AI services and other cutting-edge cloud computing offerings across the AWS portfolio.Annapurna Labs designs silicon and software that accelerates innovation. Customers choose us to create cloud solutions that solve challenges that were unimaginable a short time ago—even yesterday. Our custom chips, accelerators, and software stacks enable us to take on technical challenges that have never been seen before, and deliver results that help our customers change the world.Annapurna Labs part of AWS is seeking highly experienced Hardware Test Engineers, System Test Engineers, Manufacturing Test Engineers, and System Validation Engineers to enable high quality and efficient testing for the next generation of our cloud server platforms. Our success depends on our world-class infrastructure as we are handling massive scale and rapid integration of emergent technologies. As a member of the Machine Learning Acceleration team you will be responsible for the enablement and improvement of our system level manufacturing environment.You will work on developing tests that ensure functionality and capability of our custom hardware used in the AWS server fleet. You will develop expertise in the top-to-bottom functionality of the entire system as well as the intended customer applications and stress the system from a customer perspective. You will work together with other engineering teams to develop, maintain, and improve manufacturing test code for new and existing products. You’ll work with both high-level and low-level operating system constructs to create first-boot images for products in manufacturing. You will develop and maintain the deployment and distribution system to ensure that our manufacturing partners have access to appropriate versions of our software as soon as it’s available. You will respond to new issues raised by our manufacturing partners, analyze logs and failures, and then develop and deploy solutions to those issues. You will develop documentation as well as testing and debug procedures for our manufacturing partners to follow. Key job responsibilities- Enable and maintain mass volume production testing, working with our ODMs and JDMs to verify stable high-quality execution- Drive ODM and JDM deliveries to ensure production manufacturing quality- Identify and develop tests needed to enhance coverage and increase failure granularity.- Debug test hardware and software used for system level and server level mass production- Develop manufacturing tests to exercise hw components and collect data for large scale analysisAbout the teamOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.About AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- Bachelor's degree in Electrical Engineering or Computer Engineering- 4 + years of experience developing embedded systems code and hardware interfaces (I2C, UART, SPI, JTAG, PCIe, etc.)- Experience with Python, BASH or other scripting language- Experience analyzing yield and bin pareto- Experience working with system management components (BMC, BIOS, CPLD, etc)- Experience with debugging and root cause investigations using hardware schematics and tools such as logic analyzers- Strong background working in UNIX environments ...

Senior Technical Program Manager, Supplier Governance

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon Web Services (AWS) provides a highly reliable, scalable, and low-cost cloud infrastructure platform that powers thousands of businesses in over 190 countries. AWS’ Infrastructure Supply Chain & Procurement (ISCaP) works to deliver cutting-edge solutions that invent and simply how we source, build, and sustain our data center supply chains. We are a team of highly-motivated, engaged, and responsive professionals who support the core infrastructure of Amazon business. Come join our team and be a part of history as we deliver results for the largest cloud services company on Earth!We are seeking an experienced Technical Program Manager (TPM) with broad and deep Supply Chain Experience to join our Supplier Governance team to influence and own long term security outcomes in the AWS Supply Chain. We are looking for an individual that can lead technical initiatives, build and maintain strategic relationships with internal and external partners, define and implement repeatable processes, and deliver results against the AWS supply chain security landscape.As a Senior Supply Chain TPM, you will be a thought leader in AWS Supply Chain and will work cross functionally with security engineers, operations, software developers, program managers, and business leaders to identify, scope, and deliver end-to-end projects with a focus on supply chain security. You will help craft new concepts to integrate into our supply chain to improve the overall visibility and validation, developing the secure supply chain of the future. You will be comfortable working cross functions and dealing with ambiguous requirements. You will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus efforts to deliver them in a successful and timely manner. Success in this role requires being right a lot, making judgment calls, negotiation skills, ability to influence, analytical skills and leadership.Key job responsibilitiesDiverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.• Develop programs and lead global initiatives aimed at controlling risks within the AWS supply chain.• Collaborate with engineering teams to shape product roadmaps by defining supply chain requirements and aligning them with security controls and product features.• Establish and continuously refine control and risk mitigation mechanisms.• Demonstrate the ability to communicate effectively at multiple levels of management, building trust across the organization, and demonstrating discretion with sensitive information.• Stay informed about relevant regulations and industry standards to ensure the organization remains compliant with applicable requirements.• Prepare regular reports and dashboards on the health of the control and risk mitigation mechanisms.BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Senior Technical Program Manager, Supply Chain Network Design

Supply Chain Innovation is seeking an experienced Senior Technical Program Manager to lead large cross-organizational initiatives across Amazon's end to end supply chain worldwide. This is an exciting opportunity to drive forward-thinking projects at the forefront of Amazon's robotics and automation efforts. In this role you will partner with strong technical leaders to drive the long-term vision of the organization, own delivery of cross organization initiatives, assist in developing and leading organization roadmaps, driving efficiency in processes, and delivering on goals. You understand, utilize and share program-management best practices. You may be assigned to manage the roadmap for an organization, which may include contributing to OP1/OP2 narratives, and ownership of one or more organizational goals. As a Senior Technical Program Manager, you are accountable for the overall strategy as well as driving teams inside and outside your organization to deliver. You are able to define the program (mission, vision, tenets), set goals, analyze data, drive improvements that are quantified with metrics, and influence resource allocation. You understand the systems in your product or program space, their limitations, scaling factors, boundary conditions, and reasons behind architectural choices.Key job responsibilities- You will understand the significant business problems, automation limitations, scaling factors, boundary conditions, and reasons behind decisions. - You will demonstrate good judgment in how and when to escalate. You are data-oriented, regularly review metrics, and proactively seek out new and improved data/mechanisms for visibility. You will ensure your programs stay aligned with organizational goals.- You will ensure stakeholder needs are aligned, while driving mindful discussions that lead to crisp decisions. You will partner with customers, internal/external teams, and/or engineering teams to determine what projects move forward and in what priority order. You will write effective narratives, program updates, and present them effectively to stakeholders and management team. - You create plans that have clear, measurable success criteria and return on investment. You oversee the gap between teams, processes, and systems. You are able to solve ambiguous problems and proactively identify and mitigate risks.- You oversee the gap between teams, processes, and system architectures. You help teams/your organization reduce exposure to classic failure modes (e.g., requirements not sufficiently understood/documented, ineffective cross-team collaboration, long-term impact(s) from of the use of third-party technologies, APIs not protected/hardened, insufficient testing/gaps in QA). - You solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)BASIC QUALIFICATIONS- Bachelor's degree in engineering, computer science or equivalent- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Senior Technical Programmer Writer, Global Edge Compute (Amazon Robotics)

Global Edge Compute (Amazon Robotics) is looking for a Technical Programmer Writer who is eager to make complex product and engineering designs easy to use and meaningful for developers. This position will report to the Senior Manager for the Global Edge Compute team and have complete ownership of all technical documentation. This position provides significant scope and is an excellent stepping stone for someone looking to move to the next level in their career.The Global Edge Compute team is responsible for services that manage Amazon's edge compute fleet - over a million devices across thousands of locations worldwide. Our systems manage everything from cutting edge robotics systems in Austin, to delivery stations in Cairo. We deliver innovative technical solutions to facilitate the massive growth in Amazon compute capabilities around the globe.Our team's mandate is to design, develop, and operate the next generation of device automation systems that allow for the provisioning and management of edge devices at Amazon scale. We’re looking for an experienced Technical Writer eager to make complex product and engineering designs easy to use and meaningful for developers. We’ll need you to hit the ground running, interacting daily with engineering, operations and robotics team to help guide their onboarding to Unified Workcell Compute, along with ongoing development. If you are able to work independently, communicate clearly, partner with cross-functional teams, and steer a project through to publication that will be used by thousands of developers, come grow your career with us.Key job responsibilitiesAs the first Technical Programmer Writer on the team, you will be responsible for creating best-in-class documentation used by developers all over the world. You will craft guidance for component creation and porting, APIs, SDKs, and code samples. You’ll create reference implementations, describe best practices for integrating with existing environments, document how to onboard to Unified Workcell Compute, and more. About the teamWe own the infrastructure automation that manages Amazon Fulfillment's compute and device infrastructure. We are passionate about taking complex infrastructure and abstracting it with self-service tooling. We embrace simple, decoupled, fault-tolerant solutions so we can spend more time innovating, and less time fixing.Our team is tight-knit and operates primarily out of Austin. We have a mix of experience levels, and work in a broad, collaborative space that has something for everyone. We care about the development of everyone on our team and are invested in helping each other attain our career goals.BASIC QUALIFICATIONS* Degree in English, Technical Writing, Computer Science, or a related field* 3+ years as a technical writer in a relevant field* Experience designing and authoring developer documentation* Strong written and verbal communication skills ...

Senior UX Designer, Security Foundations (L6)

Are you passionate about leveraging AI/ML to solve complex security challenges at scale? Do you thrive in creating seamless, user-centric experiences that simplify complex systems? The Amazon Security Foundations team is seeking a Senior UX Designer to help drive the next generation of AI/ML-powered security management tools.In this role, you’ll have the opportunity to transform our approach to security management by making advanced AI/ML technologies intuitive, user-friendly, and seamlessly integrated across our tooling stack. You’ll play a key role in designing cohesive user experiences that simplify complex workflows, empowering users to efficiently engage with security solutions.You’ll collaborate closely with cross-functional teams, including data scientists, product managers, and security engineers, to create user-centered solutions that turn intricate processes into scalable, elegant systems. You’ll also have the opportunity to innovate across the entire security management experience, identifying automation opportunities aligned with lifecycle thinking and scalable design principles to support our North Star vision.As a Senior UX Designer, you’ll be involved throughout the entire strategy, design, and development lifecycle. You’ll define problems, align around customer experience outcomes, build workflows, create and test prototypes, and deliver highly usable experiences leveraging an established Voice of the Customer program. You must be adaptable, thrive in a collaborative environment, and drive projects forward through ambiguity.Key job responsibilities* Lead the UX design for security management and AI tooling, focusing on solving key application security challenges.* Conduct user research and translate insights into user-centric design solutions.* Develop personas, user journeys, wireframes, and prototypes to guide the design process.* Create intuitive, cohesive interfaces that simplify complex workflows and interactions.* Collaborate with cross-functional teams to align design with business and technical goals.* Drive the design process from concept to final implementation, ensuring design fidelity.* Facilitate usability testing and incorporate feedback into design iterations leveraging an established Voice of the Customer program.* Advocate for user needs and contribute to a consistent design language across products.* Mentor junior designers and foster an inclusive, collaborative design culture.* Contribute to the development of design strategies that align with organizational goals.About the teamAbout Amazon Security:Diverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon Security?At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Inclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.BASIC QUALIFICATIONS- 8+ years of design experience- Have an available online portfolio- Experience with design tools such as Photoshop, Illustrator and InDesign and prototyping in HTML, JavaScript, CSS, Ajax- Experience in delivering design solutions for projects of large scope and workflow complexity- Bachelors Degree ...