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Undiscovered Small Business Accelerator (USBA) helps drive the success of small and historically underrepresented business populations (including minority-, women-, and veteran-owned businesses). As a part of the USBA, Amazon has committed to empower Black-owned businesses through the Black Business Accelerator (BBA), which provides access to resources that support their growth in Amazon’s store. A key offering of BBA is the Amplify program - a cohort-based education program that provides Black-owned businesses with education, business coaching, and account management support.We are seeking a program manager who is a high-judgment, business oriented and self-motivated professional. The candidate embraces ambiguity and ramps up quickly on complex issues. They thrive implementing process improvements mechanisms that improve the seller experience. As a member of the USBA education and benefits team, they will work with members across the team to establish systems that enable successful execution of USBA benefits. They will support the team to streamline back end processes such as data collection, reimbursements and communications. They will work across the USBA team and collect data that informs the larger benefit strategy. The ideal candidate is highly motivated, extremely organized, and collaborative. The candidate will think big to deliver new ideas and creative approaches to constantly improve the experience of USBA participants. They will utilize their attention to detail, experience in program management, and excellent written communication skills to ensure high quality results. Key job responsibilities• Creates, optimizes and drives adoption of critical mechanisms required to scale USBA benefits • Designs and leads the curation of learning guides that support the growth of Black businesses within BBA • Works across teams to collect data that informs USBA benefits improvement process • Oversees and manages the USBA benefit review process • Manages vendor relationships to execute learning guides and BBA resources • Tracks and reports program learnings and effectiveness to internal stakeholders • Drives cross-functional alignment to achieve strategic program goals • Looks around corners to spot emerging issues and proactively lead the development and execution of solutions as it relates to USBA benefitsAbout the teamThe Undiscovered Small Business Accelerator (USBA) team works to help selling partners and customers discover the best of Amazon using data and insights to invent, test, and scale strategies that drive financial and perception goals. We understand there are systemic barriers that have limited the education and access for underserved business to grow and scale within Amazon. The BBA Amplify team is committed to addressing those systemic barriers by providing Black and underrepresented businesses with access to education, business coaching, opportunities for strategic capital, and networks.BASIC QUALIFICATIONS- 4+ years of program or project management experience- 4+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Amazon’s Customer Trust team is looking for a Brand Protection Strategic Partnership (BPSP) program manager to lead global engagements. In this role, you will be an integral part of the team leading Amazon’s global brand protection efforts and ensuring that customers can shop with confidence. You will own relationships with intellectual property owners on issues such as product authenticity, product integrity, copyright and trademark, and other product quality issues. You will also have the opportunity to contribute to the development of policies, processes. and tools to address product integrity challenges in collaboration with teams across Amazon. The ideal candidate possesses strong business judgment, analytical thinking, is comfortable managing multiple responsibilities within a fast-paced environment, and has demonstrated experience in developing and implementing brand protection strategies. Exceptional communication, solution-oriented and relationship-building are essential attributes to succeed in this role.Key job responsibilities• Develop and maintain key relationships with external stakeholders including global brands and industry associations on product integrity issues.• Work with global external stakeholders to develop strategies for tackling their unique problems.• Develop international and region-specific recommendations and initiatives to improve both reactive and proactive enforcement, and maximize automation and efficiency in resolving brand owner issues while identifying and achieving measurable goals.• Work closely across Amazon teams on policies, processes, and tools to identify threats to brands and to Amazon’s customers and sellers.• Partner with Legal and Investigations to quickly handle and resolve critical and time-sensitive escalations.• Liaise with internal business teams to address vendor concerns.• Participate in conferences and external meetings focused on product integrity issues. This will eventually include frequent domestic and international travel (~20%).• Develop and deliver educational and training materials for both internal and external consumption.About the teamWe are an external facing team laser-focused on protecting the customer's shopping experience. We look forward to having you on the team!BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Amazon’s Global Real Estate and Facilities (GREF) team is looking for a creative, innovative, results-orientated Program Manager based in Seattle, WA or Arlington, VA. The role will envision, build and deliver a Global Commute program that offers a daily, flexible and dynamic suite of options that provide frictionless, convenient and reliable access to the workplace for Amazonians, whilst aligning to The Climate Pledge, Amazon’s commitment to reach net-zero carbon by 2040. GREF’s Commute program sets a vision where Amazon commute journeys are made by active, sustainable and shared transport, when possible. Reaching this goal will require policy change, frictionless alternatives, investment and wide-scale change management to shift behaviors to more sustainable commute methods. The global program establishes decision frameworks, playbooks, measurement pathways and tools to deliver a globally consistent customer experience. The optimal candidate is an experienced, vibrant, and engaging professional who will excel within an entrepreneurial culture – providing vision, leadership, and communication – not afraid to dive deep into details. They should also understand the nuance of being approachable, while at the same time consultative – providing direction/recommendations to our regional teams and fostering transparent relationships. The candidate must be able to balance frugality with creativity in offering solutions and approach problem-solving with an emphasis on root cause.This role requires global travel approximately 5-10% of the time. A Day in the LifeYou collaborate with internal and external stakeholders including Regional Commute Program Leads, Commuter Benefits, Sustainability teams, Portfolio Strategy, Public Policy and Global Design to guide Regional Portfolio Management (RPM) teams through city-specific strategy and service development process. You use operational and customer insights plus industry benchmarks to develop future Commute program strategy. You operate as a true partner fostering highly integrated relationships. You operate at both a strategic and tactical level, simultaneously delivering multiple projects or initiatives and managing through ambiguity. You have a proven track-record, expertise, and passion for sustainable transportation.Key job responsibilities•Lead strategic development of the Global Commute program including but not limited to: (1) identify and oversee program deliverables; (2) align program to GREF’s 3YR plan; (3) deliver an annual roadmap and set strategic SMART goals; and (4) conceive and implement a technology roadmap. •Work cross functionally with global and regional peers to develop innovative program strategy which supports GREF’s targeted decarbonization glidepath to 2040. •Ensure a consistent experience for our employees, whilst respecting local and cultural nuance. Ensure organizational alignment in the design and execution of initiatives.•Identify, implement and report on continuous improvement program initiatives, leveraging customer insights to drive change. Prioritize deliverables that impact customers, identifying what requires creation, re-engineering or amendment. •Develop and build globally applicable program performance metrics, Key Performance Indicators (KPI) and SLAs that are constantly evolving in line with expected measures of success. •Partner with stakeholders to deploy future program pilots that allow for swift and frugal program changes in response to customer needs.•Drive consistency and quality through scalable and detailed guidelines and playbooks. •Routinely connect to external industry, professional bodies and communities, assessing new industry standards, best practices, current/future technology and innovations are adopted into the program. BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's Degree in a field related to transportation, strategic commute planning or equivalent work experience ...

Amazon Global Engineering Services (GES) is seeking a detail-oriented, analytical, innovative, hands-on, and customer-obsessed Program Manager (PM) capable of providing program management support in a fast paced and highly ambiguous environment. · As a Program Manager, you will manage and support multiple initiatives simultaneously while working quickly to deliver results. · In this role, you will be required to engage with a cross-functional team of leaders to identify metrics and data sources, develop key performance indicators, provide insights and analytics, and manage execution plans.· You will be identifying and addressing customer and business pain points using LEAN and other techniques· You must be a highly-effective communicator, capable of leading meetings, owning recaps and tracking milestones to pull work forward. · You will conduct data analysis to identify issues and implement significant process improvement projects within the team and larger business functions. · You will build processes to enable scalable and flexible operations. A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skill sets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- Bachelor's degree ...

The Selling Partner Support (SP-Support) organization within Amazon delivers world-class support to our global Selling Partners and is seeking a passionate Program Manager for the Global Process Management (GPM) team. The Global Process Owners (GPO) oversee cross-functional responsibilities, driving innovation, defect elimination, and change management, all with a strong focus on enhancing the Selling Partner experience through collaborative cross-team partnerships.The GPM team is looking for a customer-obsessed and innovative Program Manager to support the China Amazon Global Selling (AGS) initiative. This role will focus on addressing key gaps in the selling partner experience identified for AGS, working closely with global partner teams to drive the adoption of insights, ensuring solutions are integrated with the AGS perspective, and coordinating impactful improvements to enhance processes and efficiency.Key job responsibilities:- Conduct deep dives into defects and issues, identifying root causes and driving solutions to eliminate them.- Integrate insights and learning into product, process, and system initiatives to build stronger Selling Partner experience capabilities.- Collaborate dynamically with business and product teams to influence and implement effective solutions.- Act as a visible and vocal role model, championing Selling Partner needs and leveraging data and technology to achieve goals.Required Qualifications:- Strong project management, data analysis, and problem-solving abilities, with a focus on identifying and addressing customer insights.- Excellent communication and interpersonal skills, capable of tracking risk, status, deliver regular reports to senior leadership.- Proven ability to initiate and propose cross-functional projects, integrate insights, and lead implementation with cross-functional teams to achieve business objectives.- Proficiency in both spoken and written English and Mandarin. As a key representative of GPM-CN AGS in the NA and EMEA regions, the role involves regular status and risk reporting to senior management, while building strong, collaborative relationships with WW GPOs and business partners to represent China AGS on a global scale.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Experience working cross functionally with tech and non-tech teams- Experience using data and metrics to determine and drive improvements- Advanced knowledge of Excel and SQL. ...

We are seeking a stellar Program Manager to join the Global Service Compliance (GSC) team supporting Amazon’s Project Kuiper. Amazon’s Project Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world. We are looking for someone who is enthusiastic about technology, enjoys being continually challenged, and demonstrates sound judgment even in ambiguous situations.Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.Key job responsibilitiesWorking closely with the accounting, business, legal, engineering, and other teams, you will develop out-of-this-world strategies for handling compliance obligations in creative, business-centric ways that allow Kuiper to move quickly. As a Program Manager for Kuiper GSC, you will support and contribute to research, writing, implementation, and review of policy, process, and procedure documentation. A primary focus will be the use, storage, and provision of geospatial data to demonstrate Kuiper’s compliance with its global communications service provider obligations. You possess strong communication skills and are able to present complex information clearly and concisely. You are comfortable managing multiple responsibilities in a fast-paced environment and understand a broad range of analytics techniques and know how to use them to drive productive conversations, identify roadblocks, and routinely deliver results on time.BASIC QUALIFICATIONS- Experience using data and metrics to determine and drive improvements- 5+ years of program or project management experience- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Amazon’s Global Real Estate and Facilities (GREF) team is looking for a creative, innovative, results-orientated Program Manager based in Arlington, VA (US) or London (UK) to envision, build and deliver an Integrated Facilities Management (IFM) Operational Enablement program that enables our Regional Portfolio Management (RPM) teams to deliver a seamless workplace experience. IFM Operational Enablement establishes minimum service delivery standards through playbooks and guidelines for our global vendor partners. The program delivers regular process updates and improvements through robust change management with IFM teams and key stakeholders, and owns tactical global programs that enable IFM teams to deliver a high-quality customer experience. The program validates the compliance and effectiveness of standards / guidelines, utilizing operational data to identify trends and improvement opportunities. The program partners with GREF Learning to develop customized learning and development paths for IFM roles focused on building a strong culture of customer obsession, ownership and trust. The role is an exciting opportunity to tackle week-to-week operational hurdles, strategize and create roadmaps that will improve productivity and quality, and engage in long term program pipelines to build for Amazon’s scale. The successful candidate is an experienced, vibrant, and engaging professional who will excel within an entrepreneurial culture – providing vision, leadership, and communication – not afraid to dive deep into details. They should also understand the nuance of being approachable, while at the same time consultative – providing direction/recommendations to our regional teams and fostering transparent relationships. The candidate must be able to balance frugality with creativity in offering solutions and approach problem-solving with an emphasis on root cause.This role requires global travel approximately 10% of the time. Key job responsibilities• Lead the development of the Global IFM Operational Enablement program including but not limited to: (1) identify and oversee program deliverables; (2) deliver an annual roadmap and set strategic SMART goals; and (3) conceive and implement a technology roadmap. • Identify, implement and report on continuous improvement program initiatives, leveraging customer insights and deep dives to drive change. Prioritize deliverables that impact customers, identifying what requires creation, re-engineering or amendment. • Coordinate programs along a critical path and perform oversight of program proposals and implementation. Provide status reports to all stakeholders.• Ensure organizational alignment in the design and execution of initiatives.• Develop and build globally applicable program performance metrics, Key Performance Indicators (KPI) and SLAs that are constantly evolving in line with expected measures of success. • Drive consistency and quality through robust, scalable and detailed guidelines and playbooks. • Routinely connect to external industry, professional bodies and communities, assessing new industry standards, best practices, current/future technology and innovations are adopted into the program. BASIC QUALIFICATIONS- Bachelor's degree- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Are you interested in leveraging your program management skills to join a dynamic team responsible for improving public perception of selling on Amazon worldwide? We are seeking an experienced, entrepreneurial, high-judgment, results-oriented, and inventive Program Manager for a dynamic role that will own strategy and execution of initiatives that ensure that public perception mirrors the reality that Amazon’s store is a great place for our Selling Partners to build and maintain thriving businesses. This includes working closely with partner teams such as Public Policy and Public Relations to develop initiatives and mechanisms that support coordinated workstreams. The Seller External Relations (SER) team is responsible for ensuring that Amazon’s stores are a great place for third-party sellers, especially for small businesses, to build and maintain thriving businesses. The team engages with third party sellers to amplify their stories and voices externally and advocate for them internally to ensure the intended and perceived seller experience mirrors the reality.This role will have a high degree of ownership for defining programs and scalable solutions that raise the bar on improving public perception of the selling experience on Amazon. The role is inherently cross-functional – you will work closely with Public Policy, Public Relations, marketing, tech, legal, analytics, finance, and executive teams across the consumer business to design and accelerate both new and existing programs at Amazon that support and amplify the success of our Selling Partners.The ideal candidate thinks strategically, takes initiative, and dives deep into details. They can develop and drive high-level strategic initiatives but also roll up their sleeves, dig in and get the job done. Strong business judgment, ability to earn trust and influence cross-functional teams, a customer-centric and creative mindset and strong analytical skills are essential. The candidate for this position also embraces ambiguity, ramps quickly on complex issues, and is skilled at communicating complex issues simply and convincingly to a wide range of internal and external audiences. Key job responsibilities• Owns program strategy and solutions as part of a dedicated team focused on external perception, including through external events with key stakeholders, as well as through internal programs and services• Executes events, including event programming, venue selection, contract execution, and internal and external stakeholder management • Understands customer (internal and external) needs, defining clear project plans and executing to high expectations in a fast-paced environment. • Creates, optimizes, and drives adoption of critical mechanisms required to ensure long-term expansion and success.• Drives cross-functional and cross-regional alignment to achieve strategic program goals• Tracks and reports program learnings and effectiveness to internal stakeholders• Anticipates bottlenecks, providing escalation management, anticipating and making tradeoffs, and balancing business needs versus technical or operational constraints.• Interacts with stakeholders at multiple levels and in multiple regions, and working with business, Public Policy, Public Relations, marketing, tech, analytics, finance, and executive teams to define and deliver solutions.About the teamThe Seller External Relations (SER) team is responsible for ensuring that Amazon’s stores are a great place for third-party sellers, especially for small businesses, to build and maintain thriving businesses. The team engages with third party sellers to amplify their stories and voices externally and advocate for them internally to ensure the intended and perceived seller experience mirrors the reality.BASIC QUALIFICATIONS- 3+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- Bachelor's degree- Travels as necessary to ensure programmatic excellence ...

Amazon Web Services (AWS) is the leading cloud provider, delivering virtualized infrastructure, storage, networking, messaging, and many other services to customers all over the world to include the U.S. Intelligence Community (IC).The AWS Security US ADC Security, Industrial Security & Compliance team is responsible for creating, implementing, and overseeing Amazon’s National Industrial Security Program (NISP). As a Program Security Officer supporting the AWS NISP, you will join a team of industry-leading security experts working with the U.S. Government to operate and continuously improve industry-leading security programs and processes in support of the IC Information Technology Enterprise. This position requires innovative thinking balanced with a strong customer obsession and a focus on quality and delivering results.AWS Security is looking for an exceptional Program Security Officer with a strong track record of supporting security programs within cleared facilities, demonstrable program/project management experience, comprehensive program security knowledge, and a deep understanding of government security programs, processes, and requirements.As a Program Security Officer at an accredited AWS site you will own the execution of multiple security disciplines in support of fast-moving classified operations and manage a wide array of projects designed to protect personnel, National Security Information, and critical infrastructure from insider and external threats. You must obsess over internal and external customers and successfully deliver support and services in an environment where priorities shift extremely fast. You must be able to operate independently to manage security projects, continuously triage and prioritize accordingly, communicate clearly and compellingly (without PowerPoint), THINK BIG and outside the box, and deliver exceptional products.This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.Key job responsibilities- Responsible for providing comprehensive program security guidance concerning personnel, physical, operational, technical, information, industrial, counterintelligence, and computer security issues.- Create, implement, communicate, and manage security requirements at a government accredited site or facility while providing day-to-day multi-discipline program security operations support.- Proactively identify program and physical security requirements, problems, and sound solutions to successfully sustain and enhance the security of program execution.- Maintenance of security hardware and systems employed onsite to meet government and AWS security requirements.- Develop and strengthen relationships with internal (operations staff, engineers, teammates, etc.) and external (vendors, contractors, government staff, etc.) partners to heighten security awareness and engagement.- Must be willing to share on-call rotations in support of alarms, security incidents, and critical service outages.About the teamOur team is dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.BASIC QUALIFICATIONS- 5+ years of experience acting in a Program Security Officer/CPSO/Security Specialist/Security Manager capacity in which duties required interpreting and implementing requirements within the personnel, industrial, and physical security disciplines.- 2+ years of experience with ICDs, NISPOM, and other government regulations related to classified programs.- 2+ years of experience working with physical security hardware, Intrusion Detection Systems, and Access Control Systems.- Current, active US Government Security Clearance of TS/SCI with Polygraph ...

The Operations Risk Compliance (ORC) WW PMO, is looking for a strong project manager, who will be responsible for the overall project management of monthly and quarterly business reports (MBR, QBR). This is an exciting and high visibility role. You will own these important mechanisms for the world wide Compliance organization. You will engage with our internal stakeholders to identify content and ensure it is of the quality to be presented to L10 leadership. A successful candidate will possess a strong attention to detail, a reputation as someone who focuses on the customer, brings simplified solutions to complex problems and does what they say they will do.Key job responsibilities- Manage senior stakeholders across multiple internal organizations.- Use quantitative and qualitative data to prioritize and influence, and drive projects with urgency in a fast-paced environment- Makes recommendations to senior management on opportunities for organizational and business-level risk mitigationBASIC QUALIFICATIONS- Bachelor's degree or equivalent- Knowledge of Microsoft Office products and applications at an advanced level- Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship ...

Come be a part of a rapidly expanding $25 billion dollar global business. At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations reimagine buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide.Do you have a passion for proposals and driving innovation to transform this growing part of Amazon Business? Are you an expert in solving customer problems, identifying new opportunities and building long-term strategies that excite and drive change for established and new customers? The Amazon Business Bid Capture team is seeking a talented and highly motivated Proposal Manger to support the growth of our business. Your responsibilities include working with members of the AB sales, technical, legal, and finance teams, as well as other internal subject matter experts, to develop winning, innovative proposals including written responses for RFIs/RFQs/RFPs (RFx); oral presentations and demonstrations; and unsolicited documents and white papers. The ideal candidate possesses demonstrated proposal management and proposal writing experience; is highly determined and motivated in driving teams towards defined (and often rushed and high-visibility) deliverables; and has the proposal process development and leadership background necessary to effectively support a dynamic and rapidly growing business. Candidates should have industry background that enables them to develop win themes and technical discriminators for inclusion into proposals and a contracts background that enables them to easily interact with contracts and legal staff. Candidates should also be able to think strategically about Amazon Business’ mission, products, and technical challenges, with the demonstrated ability to build and convey compelling value propositions in a written context. The candidate should be familiar with public sector acquisition guidelines and be experienced with RFx compliance requirements. Roles and Responsibilities · Serve as a member of the Amazon Business Bid Capture team leading proposal responses to RFx opportunities. · Educate the sales team on interpreting and accessing RFx opportunities to arrive at a bid/no-bid decision and to leverage existing cooperative contracts. · Execute the RFx proposal response plan while working with key internal stakeholders/subject matter experts (e.g., bid and capture, sales, technical team, marketing, service teams, legal, contracts, compliance, finance, etc.). · Contribute to RFP response requirements and ensure proposal compliance, and act as the primary interface for RFx response efforts. · Build a library of approved proposal content. · Be a thought leader with preparing/developing proposal responses, win themes, technical discriminators, pricing, etc. BASIC QUALIFICATIONS- 3+ years of business development, partnership management, or sourcing new business experience- Bachelor's degree- Experience with sales CRM tools such as Salesforce or similar software- Experience in setting up and managing a sales pipeline ...

Amazon opened its virtual doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online.Amazon operates a world-class network of technologically advanced logistics locations across AMER (North America), EMEA, and APAC (Japan, and India). The rapid growth of Amazon’s retail and Fulfillment by Amazon businesses requires continued expansion of the network on the largest scale of any other user in the US. Our growth in the years ahead will continue to be historic.The successful candidate will be a key part of the Global Real Estate & Facilities team and will be responsible for creating and maintaining all lease administration program standards to support the existing and expanded real estate portfolio for their assigned region (AMER, EMEA, APAC). This region-based role will own oversight and continuous improvement of all lease administration critical functions, to include: abstraction, critical date monitoring, rent and operating expense management, auditing, documentation, and compliance.The right candidate will demonstrate a senior level of competence understanding the full range of lease administration in an extremely fast paced environment with a high degree of ambiguity and minimal direct oversight.The role will be based in the assigned region (AMER, EMEA, APAC). Minimal travel may be required. Key job responsibilities- Maintaining standard operating practices for lease related documentation and abstraction of critical information including rent and other financial obligations.- Maintaining a master tracking of lease obligations viewable globally from a centralized database.- Serving as a primary contact to Amazon Legal and outside legal counsel on all related topics.- Facilitating alignment between internal stakeholders to maintain the highest level of compliance related to our lease obligations: financial, operational, regulatory.- Assisting with creation of protocols required for new business teams and their leasehold obligations.- Establish key performance indicators (KPIs) for sub-programs and ensure effective tracking and reporting mechanisms are in place. - Manage annual and quarterly budgets and headcount globally, and create region-specific operating procedures to enhance consistency and control. - Collaborate and share best practices with regional Lease Administration teams to support the global standard. - Enforce and maintain Global Lease Administration Policies and Procedures.- Monitor GRC controls, ensuring data accuracy through rigorous review and audit mechanisms.- Work in a matrix reporting structure, encompassing both dotted and hard reporting lines.BASIC QUALIFICATIONS- 5+ years of experience in lease administration to include proficiency in data management software and technology (Oracle), experience in creating and implementing SOP documentation, knowledge of capital planning and tenant improvement tracking.- 5+ years of experience in working with and managing a variety of stakeholder relationships to include vendors, contractors, third-party property managers, brokers, and other service providers. ...

This is a unique opportunity to help shape the workplace experience for Amazonians around the world. The Global Real Estate and Facilities (GREF) organization is responsible for creating the spaces that inspire Amazonians to make history.The globally diverse team manages Amazon’s corporate offices in more than 60 countries. GREF provides real estate transactions expertise, business partnering, space and occupancy planning, design and construction, capital investment program management, facility maintenance, and operations all contributing to the employee experience and leveraging places and programs to enable culture to thrive at Amazon.Within GREF, the Global Customer Insights team represents the voice of the Amazonian throughout the workplace journey.We surface insights that help GREF deliver a workplace experience that enables Amazonians to do their best work while at the office.We are seeking a seasoned insights professional to join our growing Global Customer Insights team, as the Regional Workplace Research Lead. As a Regional Workplace Research Lead in GREF, you will guide a team of three mixed-method researchers to develop and sustain research programs for collecting, synthesizing, and communicating foundational insights across each of Amazon’s global regions.As the Lead, you are a customer-obsessed leader who is deeply curious and constantly strives to ask better questions. You are adept at building relationships across a variety of cross functional partners, and demonstrate the ability to deeply understand business needs and build prioritized research plans. In this role, you will apply your research expertise to guide, develop and grow talented team members, and enable your team to deliver timely and relevant insights.If you are passionate about developing and applying research methods to answer challenging questions, enjoy collaborating closely with highly skilled cross-functional partners, and like seeing your efforts translated into real world impact, we want you on our team.Our ideal candidate is self-driven, impact- oriented, and able to translate complex challenges into actionable insights that inform design, development, and business strategy.Key job responsibilities- Guide the design and execution of research projects that inform regional workplace program strategies and experiences- Provide regular guidance on research best practices and timely feedback, to grow and develop effective research leaders- Prioritize team focus to meet the most immediate and impactful needs of regional program and initiative teams, driving an effective regional research roadmap- Identify synergies, patterns, and larger opportunities or implications for GREF across regional research projects- Synthesize research insights and distill them into compelling narratives that frame problems and illuminate opportunities for broad consumption across technical and non-technical audiences- Build and foster cross functional relationships to drive alignment on opportunities and next steps- Continuously evaluate and improve research programs to ensure consistent delivery of actionable and relevant insights, continuously refining strategies and approaches to meet business needs and evolving ways of work- Serve as a subject matter expert, responsible for coaching and mentoring teams and stakeholders on best practices in user research methods and techniques, as we continue to grow the Customer Insights capability within GREFBASIC QUALIFICATIONS- 7+ years conducting user research, with a strong emphasis on strategic program development- Bachelor’s degree in Business, Psychology, Anthropology, Behavioral Economics, Data Science, or 4+ years of field research experience- Deep experience in a range of research methods, both generative and evaluative types of research, including concept development, evaluation, and refinement studies- A portfolio that illustrates how your research informed decision-making, showcasing deliverables, and your ability to extract actionable insights from qualitative and quantitative data ...

Amazon Prime Air is seeking a Regulatory Affairs Specialist. This role is part of our US Regulatory Affairs and Strategy team, and will be responsible for obtaining regulatory permissions and engaging with external aviation stakeholders in support of new site launches for Amazon Prime Air, Amazon’s drone delivery service.We are delivering to customers, and are excited for what’s to come. Check out more information about Prime Air on the About Amazon blog (https://www.aboutamazon.com/news/transportation/amazon-prime-air-delivery-drone-reveal-photos). If you are seeking an iterative environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide benefits to customers, Prime Air is the place for you.Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization. Come work on the Amazon Prime Air Team!Key job responsibilities• Develop and coordinate Prime Air’s site-specific strategies for obtaining aviation approvals and facilitate conversation with aviation stakeholders locally and nationally, as appropriate.• Partner with internal stakeholders, like Legal, Public Policy, Public Relations, Engineering, Flight Operations, and others to align on strategy, messaging, and project management.• Manage any necessary environmental evaluations, including National Environmental Policy Act (NEPA) and/or California Environmental Quality Act (CEQA) evaluations.BASIC QUALIFICATIONS• Bachelor, or Master, degree from an accredited course of study, in political science, aviation/aerospace, aerospace engineering, or equivalent industry experience • 5+ years of working with aviation regulations, regulatory permissions, and/or aviation stakeholder outreach• Familiarity with FAA regulations and associated policies in aviation and/or related innovative areas like drones• Detailed oriented and highly organized, with ability to prioritize, multi-task, and work independently with limited guidance in a fast-paced environment. • Excellent interpersonal, communication (e.g., verbal, written, and listening), and presentation skills. ...

At Amazon, we're pioneering new frontiers across industries. As a Compliance Manager on our growing Amazon Payments, Inc. (API) team, you'll ensure our payments propositions adhere to the highest regulatory standards.In this role, you'll provide expert regulatory oversight and guidance on new and existing products, services, and initiatives. You'll work cross-functionally to develop sustainable, compliant solutions that delight customers.Whether analyzing emerging regulations, designing control frameworks, or training the business, your work will be crucial to maintaining trust in the Amazon brand. You'll be empowered to think creatively, challenge the status quo, and implement cutting-edge compliance strategies.If you're a compliance professional ready to make a real impact, we want you on our team. Apply today and let's build the future together.Key job responsibilities• Ensure API's payment activities and operations comply with all legal and regulatory requirements• Advise on regulatory requirements and develop compliance controls for new business initiatives• Develop, document, and maintain compliance policies and procedures• Deliver compliance awareness and training to the business• Prepare metrics and updates for internal governance committees, submit periodic activity reports to external regulators• Collaborate with stakeholders to respond to auditor, examiner and regulator inquiries, manage regulatory examinations and post-exam activities• Work with Amazon teams to acquire, maintain and renew money transmitter licenses and meet regulatory obligations• Review regulatory complaints and prepare response letters to customers• Exercise judgment using risk-based approach to drive results• Analyze processes for opportunities to innovate and improve• Monitor regulatory changes and emerging risks, communicate key developments to stakeholders and support regulatory change implementationA day in the life• Interact with employees at various levels to collect and communicate information• Serve as the point of contact and liaise with regulators, audit teams, bank partners, and vendors/third-party service providers• Prepare reports and work on change initiativesAbout the teamThe Amazon Risk and Compliance Services team supports our Amazon Payments businesses around the world. We are seeking an experienced subject matter expert and team player who can apply broad risk and compliance knowledge to challenging and complex initiatives. The Licensing Compliance Manager (L5) will be part of the North America Regulatory Engagement Team that heading the regulatory engagement and supports the licensing, exam and regulatory reporting for Amazon businesses. BASIC QUALIFICATIONS- 5+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Bachelor's degree or equivalent- Experience in program requirements definition, together with data and metrics leveraging to drive improvements- Good understanding of AML/BSA and Money Transmission regulations, including license management, regulatory reporting, complaint handling, safeguarding, and operational resilience- Exceptional written and verbal communication skills, able to translate complex issues for technical and non-technical audiences- Team player with ability to work closely with others to deliver results, identify and resolve issues, and share information- Willingness to learn new skills and become an SME on new requirements- Ability to work independently, exercise sound judgment, problem-solving, multi-tasking and calibrate priorities with minimal supervision- Capability to challenge the status-quo and drive for results in ambiguous, fast-paced environments ...

At Amazon, we're working to be the most customer-centric company on earth and to grow in a safe environment for both our customers and our associates. To get there, we need exceptionally talented, bright, dynamic and passionate people.The Dangerous Goods (DG) team is looking for a motivated Risk Manager with strong regulatory knowledge, specifically on classification, and a hands-on passion to dive-deep into processes to support Amazon’s growth in a safe environment for customers, partners, and associates.This Risk Manager will be required to understand DG classification from a regulatory perspective and develop or improve our internal systems and controls to ensure safe and compliant transportation of DG across a global supply chain. Working collaboratively with internal and external stakeholders, consultants and regulators, this role will be responsible for driving safety and compliance across customer deliveries and reverse logistics, enabling new selection, and expanding business and transportation models. This Risk Manager will need to develop accurate and relevant metric-driven analysis to foster continuous improvement and step-function innovation that will enhance our internal and external customer experience.Candidate must be seated in one of the corporate offices in Nashville, TN, Seattle, WA or Arlington, VAMust have the ability to travel at least 25% of the timeKey job responsibilities- Drive continuous improvement projects across global teams, ensuring Amazon is a leader for DG classification accuracy- Manage a portfolio of projects aimed and building a best-in-class Dangerous Goods classification system- Drive process development and deployment for accurate classification processes that are utilized to ensure compliant transportation of Dangerous Goods through the Amazon network both domestically and internationally- Convert large and complex projects into manageable pieces to deliver iterative improvements while focusing on longer-term, large-scale deliverables- Build collaborative relationships with leaders across regions, departments and business units- Collaborate with other compliance functions to ensure consistency for different classification systems and help drive efficiency across teams- Refine existing program processes in order to more efficiently track and prioritize issues to enable the team to scale their work- Provide input to technology teams to improve listing processes, attribute collection, and corresponding controls to ensure compliant and safe shipment of Dangerous Goods- Anticipate project bottlenecks, manage escalations, make tradeoffs, and balance business needs versus operational or technical constraints- Anticipate operational and regulatory challenges and build system requirements that are flexible and robust to accommodate our future needsA day in the lifeWorking across classification operations, fulfillment operations, technology, environmental, storage, legal, public policy, and other relevant internal teams at a global scale, this Risk Manager will ensure the safety of our associates and transportation partners by delivering innovative solutions for improving classification accuracy to ensure the safe and compliant transportation of DG, redefining industry best practices and standards, and safely enabling an ever-changing borderless business model.About the teamThe Dangerous Goods team ensures the safety of our Customers, associates and carrier partners by delivering innovative solutions to ensure dangerous goods compliance, redefining industry best practices and standards, and safely enabling an ever-changing borderless business model.BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 6+ years of compliance, audit or risk management experience- Knowledge of Microsoft Office products and applications at an advanced level- 5+ years of experience with Dangerous Goods Classification ...

As part of the Amazon Healthcare Finance Operations Services team, you will find yourself working with exceptionally talented and determined people committed to driving financial improvement, scalability, and process excellence. To support the growth of Amazon Health, this candidate must possess a strong passion for accountability, setting high standards, raising the bar, and driving results through constant focus on improving existing and future state operations, systems, and processes. The ideal candidate is an experienced operator and leader in Revenue Cycle Management. This role will be responsible for the development and implementation of revenue cycle programs designed to improve the customer financial experience and optimize revenue capture, coding, collections and cash posting processes. This position will proactively identify, develop, and execute critical process improvement initiatives to drive best practice performance and favorably impact accounts receivable, cash acceleration, and net revenue. The Finance Operations organization works with every part of Amazon to provide procure-to-pay, revenue-to-receipt, real-estate and facilities, operations accounting and operations excellence services with the highest level of controllership at the lowest cost to the company. We provide the backbone systems and operational processes which completely, accurately, and validly pay Amazon’s suppliers, invoice our customers and report financial results. Amazon is quickly building the Finance Operations capabilities in the healthcare industry by creating the Healthcare Finance Operations Services.Key job responsibilitiesLead the overall portfolio of strategic revenue cycle initiatives, with a focus on improving efficiency, enhancing our automation capabilities, and launching new capabilities to support business growth.Serve as the single threaded leader for revenue cycle tools, responsible for sourcing new solutions, leading design and implementation activities, supporting the solution roll-out and overseeing vendor/partner relationships.Develop, execute and maintain detailed and continuous process improvement plans with an emphasis on standardization, scalability and automation. Scope includes but is not limited to reducing days in accounts receivable, increasing cash application efficiencies, reducing bad debt write-offs, and eliminating avoidable write-offs. Collaborates with business partners on optimization efforts and represent AR interests in upstream projects that will affect accounts receivables. Develop strategic recommendations that support our ongoing system design and automation initiativesCoordinate cross functionally to develop fully informed views and insights into the drivers behind data, and present findings clearly and concisely. BASIC QUALIFICATIONS- 5+ years of tax, finance or a related analytical field experience- 5+ years of multiple finance and accounting roles experience- 6+ years of Accounts Receivable or Account Payable experience- 6+ years of applying key financial performance indicators (KPIs) to analyses experience- 6+ years of building financial and operational reports/data sets that inform business decision-making experience- 6+ years of creating process improvements with automation and analysis experience- 6+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience- Bachelor's degree in engineering, statistics or business, or Bachelor's degree and 5+ years of quantitative role (engineering, process re-engineering, quality assurance) experience ...

Amazon’s Global Risk Management and Claims team is seeking a Risk Analyst to assist with the development and management of Amazon’s corporate insurance programs, including supporting insurance program management, contract review, and implementing risk management tools and techniques for new and existing business initiatives. Additionally, the Risk Analyst will manage the insurance programs for some Amazon owned subsidiaries. The Risk Analyst will coordinate and leverage a network of partners to scale department support globally by engaging with operations, finance, and legal teams.Reporting to a Risk Manager within Treasury, this Risk Analyst will join a technical risk team that is responsible for assessing, mitigating, and managing Amazon’s global corporate insurance placement programs. The successful candidate is a team player with willingness to roll up their sleeves and able to earn trust quickly, and is effective at managing risk with and through others.Key job responsibilities- Provide risk management consultation and guidance to internal customers.- Partner with internal stakeholders on insurance program changes, retention, and exposures.- Assist Risk Manager on collection and review of necessary legal documents and exposure information for insurance placements, renewals, audits, forecasting, and allocation purposes.- Manage premium invoice payment process and administration brokers and carriers.- Assist with management of carrier accounts in the vendor management system.- Identify, communicate, and champion process improvement opportunities.- Assist Risk Manager with risk assessments and mitigation.- Utilize the Risk Management Information System (RMIS) to manage exposures and policies- Establish data, metrics and benchmarking through multiple sources to evaluate loss trends and cost of risk to prioritize resources. (e.g. RMIS, actuarial reports, and broker data)- Manage insurance policies and forms, reinsurance contracts, and vendor contracts.- Conduct contract reviews, confirming insurance provisions comply with Amazon’s risk tolerances and insurance programs, providing contract owner with suggested revisions and direct consultation with external partners as needed.- Provide risk consultation on contractual risk transfer techniques in addition to insurance specific provisions.- Manage updates to coverage and contract recommendations on various internal sites.BASIC QUALIFICATIONS- Bachelor's degree- Experience with compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Experience establishing successful partnerships with internal and external teams to execute tactical initiatives ...

The Regulatory Intelligence, Safety and Compliance (RISC) team's charter is to protect Amazon customers from products that are illegal, illegally marketed, unsafe, or otherwise prohibited by Amazon policies. The Product Safety policy lead will own analysis and risk assessment activities required to formulate WW product safety polices. They will serve as our go-to subject matter expert for difficult questions regarding the optimal policies required to make scalable decisions related to product safety. In this role, you will work closely with corporate counsel, legal, business teams, selling partner experience and support teams, operational excellence, product, BI and data science/engineering teams to deliver high-impact end to end product safety solutions. Think of this role as a non-technical “solution architect” where you will be given the autonomy to develop a strategy and build effective controls to ensure WW customer safety. About the teamHere at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.BASIC QUALIFICATIONS- Bachelor's degree or equivalent- Experience handling confidential information- 3+ years of program or project management experience ...

We are seeking a stellar Risk Manager to join the Global Service Compliance (GSC) team supporting Amazon’s Project Kuiper. Amazon’s Project Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world.We are looking for someone who is enthusiastic about technology, enjoys being continually challenged, and demonstrates sound judgment even in ambiguous situations.Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.Key job responsibilitiesWorking closely with the business, legal, tax, accounting and other teams, you will develop out-of-this-world strategies for handling compliance obligations in creative, business-centric ways that allow Kuiper to move quickly. As the Risk Manager within the Controllership vertical for Kuiper GSC, you will be responsible for the management of the GSC risk lifecycle mechanism including risk identification, assessment and tracking. You will engage with internal teams and external stakeholders to proactively define and implement mitigations. You will be responsible for developing and continuously improving strategies to identify risks, ensure risks are properly tracked, and create solutions that are scalable and right-sized. You will ensure early escalation and visibility for risks that have a high impact to the organization’s business and/or objectives. The right person for this role has experience executing high judgement to provide recommendations for the organization leveraging risk based decision making. This role requires knowledge to solve ambiguous, complex business problems and a successful track record of delivering multiple projects, managing deadlines and prioritizing risks across multiple global teams and stakeholders. This position may be based in Bellevue, WA, or Arlington, VA. Some travel, domestic and international, may be required.About the teamHere at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.At Amazon, our mission is to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright and driven people. We're dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.BASIC QUALIFICATIONS- 6+ years of compliance, audit or risk management experience- Knowledge of Microsoft Office products and applications at an advanced level- Bachelor's degree or equivalent ...