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Are you someone who wants to be involved in designing and delivering innovative strategies that address equity, grow inclusion and build a better experience for Amazon’s 1.5 million employees and the hundreds of millions of customers? If so, we’re looking for you!The vision of Inclusive Experiences & Technology (IXT), within PXT, is to create inclusive experiences for our worldwide base of employees, customers, and communities. Born Inclusive is a new program with the IXT Product & Technology team that will provide the tools, processes, and metrics to enable product, engineering, user experience, and science teams across Amazon to easily build inclusion into products that exist already, as well as those that they create, so every new product from Amazon is born inclusive. It is truly Day 1 as we build our Product & Engineering organization from the ground up. We are rolling our sleeves up to bring this vision to life, demonstrating ownership, bias for action and humility in all that we do. No job is below any member of the team, and we partner closely with each other, across IXT/PXT and Amazon to realize our mission. In this highly strategic, people manager role, you will work closely with cross-functional teams across Amazon to enable the delivery of transformative inclusive experiences. You will be relentlessly focused on providing Amazon's builders with the processes and tools that will make it effortless for teams to build truly inclusive products. This is a rare opportunity to leave the world better than you found it by creating the tools that shape the future of inclusive experiences at Amazon. Apply now!Key job responsibilities• Hire, motivate, mentor, and grow a high-performing engineering team, providing them with appropriate opportunities to succeed in their career objectives.• Collaborate with cross-functional teams: Work effectively with product managers and software engineers on other Commerce Platform teams to ensure the successful delivery of features.• Ensure timely execution of key organizational automation goals and customer launches by removing blockers and reducing execution risks.• Work closely with the leadership team to provide input on OP1, roadmaps, and strategic discussions.• Be deeply involved with engineers to architect and develop the best technical designs and approaches.• Build operational excellence to reduce lead times and maintain the operations of critical services.• Clearly communicate technical decisions and progress to both technical and non-technical audiences.BASIC QUALIFICATIONS- 3+ years of engineering team management experience- 7+ years of working directly within engineering teams experience- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience- 8+ years of leading the definition and development of multi tier web services experience- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations- Experience partnering with product or program management teams ...

AWS Security is seeking a Software Development Manager to build automation that detects and drives remediation of security issues in AWS systems. You will be responsible for taking our internal Cloud Security Posture Management (CSPM) and Cloud-Native Application Protection Platform (CNAPP) to the next level. You will manage a software analysis platform that provides critical visibility into the security of AWS systems for AWS leaders. While you may not be a security expert just yet, in this role you will develop a broad and deep understanding of cloud security and security automation.Each day, hundreds of thousands of developers make billions of transactions worldwide on our cloud. They harness the power of Amazon Web Services (AWS) to enable innovative applications, websites, and businesses. The AWS Security team owns security for all of these services offered by AWS, including EC2, S3, Lambda, and more than 150 others. Our Application Security team works with builders across AWS to ensure that AWS products are secure. We dive deep into security technologies such as new authentication systems, hardware security components, cryptography, system hardening, and massive-scale audit analysis.Key job responsibilitiesThis is a role that combines robust software development of scalable systems and software security. You will lead a team of engineers who build services that detect and drive remediation of security issues in AWS systems. • Hire, motivate, mentor, and grow a high-performing engineering team, providing them with appropriate opportunities to succeed in their career objectives.• Collaborate with cross-functional teams: Work effectively with product managers and software engineers on other Security teams to ensure the successful delivery of features.• Be deeply involved with engineers to architect and develop the best technical designs and approaches.• Work with a high degree of ambiguityAbout the teamOur systems must be scalable to support a large and growing developer population that is innovating quickly. We help AWS developers build security into their systems, and we help AWS Security personnel verify that systems are secure. Our tools target all types of AWS systems in a range of domains including web services, IoT, robotics, hypervisors, and cryptography.BASIC QUALIFICATIONS- 3+ years of engineering team management experience- 7+ years of working directly within engineering teams experience- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience- 8+ years of leading the definition and development of multi tier web services experience- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations ...

Do you like helping U.S. Department of Defense organizations implement innovative cloud computing solutions and solve technical problems? Would you like to do this using the latest cloud computing technologies? Do you have a knack for helping these groups understand application architectures and integration approaches, and do you have the consultative skills to launch a project on a trajectory to success?Come join our team as a Solutions Architect and help us accelerate our growing U.S. Defense Department business as part of the World Wide Public Sector practice. This is an excellent opportunity to join Amazon’s truly innovative technical teams, while also developing your skills and furthering your career within one of the most innovative and progressive technology companies anywhere.In this role, you will have the opportunity to help shape and deliver on a strategy to build broad use of Amazon's utility computing web services (e.g., Amazon DynamoDB, Amazon S3, Amazon EC2, and Amazon CloudFront) directly with customers and our ecosystem of system integrators and solution providers. Your broad responsibilities will include: owning the technical engagement and ultimate success around specific implementation projects; defining implementation architectures, providing inputs to RFI and RFP responses, developing a deep expertise in the AWS technologies as well as broad know-how around how applications and services are constructed using the AWS platform; and being a subject matter expert on security as it relates to customer applications and services.You will provide thoughtful technical design and offer sensitivity to our customer needs in the Defense markets for cloud computing working with a truly innovative sales and business development team. You will lead efforts to capture and share best-practice knowledge amongst the AWS solution architect community. You will have the opportunity to learn from, collaborate with, and educate some of the brightest technical minds in the industry today across the breadth of enterprise architecture.You should apply to this role if you are passionate about:Creating, building, educating, training and designing cloud computing architectures, especially if it’s for Defense Department customers.Our company credo: “Work hard. Have fun. Make history.” It’s critical to love what you do and take pride in your value proposition to our customers.Deep-dive technical discussions around design and the curiosity to keep your technical skills current while maintaining a pulse on industry trendsExperience in the following key areas are helpful:Executive Speaking and Presentation Skills – White board, small and large group presentationsTechnical – Experience with web applications services development/deployment, DevOps/DevSecOps, cloud computing, data and database architectures and analytics, or networkingOperational – Web site/services operations, management, and securityEconomic and business – RFP/Acquisition support; technical architecture; understanding market trends; cost benefit analysisAdvisory/Consulting experience with Defense Department customersAmazon aims to be the most customer centric company on earth. Amazon Web Services (AWS) provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers critical applications for hundreds of thousands of businesses in 190 countries around the world.This position requires that the candidate selected be a US Citizen and obtain and maintain an active TS/SCI security clearance.A day in the lifeWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.About the teamDiverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience- 3+ years of design, implementation, or consulting in applications and infrastructures experience- 10+ years of IT development or implementation/consulting in the software or Internet industries experience- Bachelor's degree, or CASP+ (CompTIA Advanced Security Practitioner) or CCSP (Certified Cloud Security Professional) or Cloud+ or CSSLP (Certified Secure Software Lifecycle Professional) ...

• Amazon Web Services (AWS) internships are full-time (40 hours/week) for 12 consecutive weeks during summer. • Internship cohort options are:(1) May 19, 2025-August 15, 2025 or (2) June 16, 2025-September 5th, 2025.• By applying to this position, your application will be considered for all locations we hire for in the United States.Are you a motivated technologist with a unique blend of curiosity, technical chops, and strong interpersonal skills? Do you want to help us build new things and evangelize use of AWS with customers? Do you enjoy being a guiding force, enabling customers to use best practices and design their applications and platforms for the cloud? As a solutions architect intern, you will receive AWS technical training, immerse yourself in cloud computing concepts, have the opportunity to develop business acumen.The solutions architects (SA) organization is a diverse team that focuses on helping customers build infrastructures and applications at scale using AWS solutions. We are passionate about technology and relish the chances to dive deep and wide within the AWS platform in our quest to delight customers.If this sounds exciting to you - come build the future with us!Key job responsibilities• Create solutions that address customer business problems and accelerate the adoption of AWS services• Interface with customer stakeholders, including developers and team leads• Drive effective feedback gathering from customers, distill and translate feedback into clear business and technical requirements for product and engineering teamsBASIC QUALIFICATIONS• Currently enrolled in a bachelors or greater degree program with a graduation date between December 2025 and September 2026 • Experience with one of the following programming languages: Java, Python, Ruby, Node.js, C#, or C++ • Experience in technology domains, including but not limited to: networking fundamentals, databases (Relational and/or NoSQL), Operating systems (Unix, Linux, and/or Windows) ...

Amazon’s tax team seeks a capable and motivated individual to be a Solutions Architect II in the Direct Tax Technology team, based in Seattle. The role is responsible for ensuring the tax professionals of Amazon’s Direct Tax Reporting and Compliance organization (R&C) are supported in their mission by world-class technology and processes. The impact of their work is evidenced in improved efficiency in processing, empowered customers and a Tax department that continues to meet the unique challenges of Amazon.Key job responsibilities- Tackle tax technology challenges with scalable solutions delivered in a quick-and-nimble fashion- Help define front end architectures, own and implement specific components, and help shape the overall user experience- Contributing to defining best practices for model development- Collaborate closely with customers, Product Managers, and other solutions architects on the same team to help deliver the product.- Contribute to planning, design, implementation, testing, operations, and process improvement as a member of an autonomous team.- Take responsibility for technical problem-solving, creatively meeting product goals, and developing best practices.- Python programing skills- Mentor and support the growth of other SAsBASIC QUALIFICATIONS- Experience with one of the following programming languages: Python, Ruby, Node.js, C#, or C++- Experience with two or more of the following: networking fundamentals, security, storage or databases (relational or NoSQL), operating systems (Unix, Linux, or Windows) ...

Do you like helping customers implement innovative cloud computing solutions and solve technical problems? Would you like to do this using the latest cloud computing technologies? Do you have a knack for helping groups understand application architectures and integration approaches, and the consultative and leadership skills to launch a project on a trajectory to success?Are you familiar with security best practices for applications, servers, and networks? Do you want to be part of the business development team helping to establish Amazon Web Services (AWS) as a leading technology platform? Would you like to be part of a sales group, but have your opinion valued as a technical resource as part of planning and strategies?Amazon Web Services is looking for a highly motivated Solutions Architect to help accelerate our growing State and Local Government business as part of the World Wide Public Sector practice. As a Solutions Architect within AWS, you will have the opportunity to help shape and deliver on a strategy to build broad use of Amazon's utility computing web services (e.g., AWS EC2, AWS S3, AWS RDS, AWS Redshift, AWS Lake Formation, AWS Glue, AWS Athena, AWS SageMaker and AWS CloudFront) directly with customers and our ecosystem of system integrators and solution providers. Your broad responsibilities will include: owning the technical engagement and ultimate success around specific implementation projects; defining implementation architectures, responding to RFPs, developing a deep expertise in the AWS technologies as well as broad know-how around how applications and services are constructed using the AWS platform; and being a subject matter expert on security as it relates to customer applications and services.As a Solutions Architect on our team, you will provide exceptional technical design and thought leadership to our customers while working with a world class sales and business development team. You will lead efforts to capture and share best-practice knowledge amongst the AWS solution architect community. You will gain the opportunity to learn from, collaborate with, and educate some of the brightest technical minds in the industry today across the breadth of enterprise architecture.This position requires that the candidate selected be a US Citizen.Key job responsibilitiesWe are looking for someone who is passionate about the following:Helping our customers to design and create cloud computing architecturesour company credo: “Work hard. Have fun. Make history.” It’s critical to love what you do and take pride in your value proposition to our customers.Deep-dive technical discussions around design and an intellectual curiosity to always keep your technical skills current while maintaining a pulse on industry trends.With experience in the following key areas:Technical presentation experience – White board, small and large group presentationsTechnical – Web Services development/deployment experience, cloud computing, databases, big data and analyticsOperational – Web site/services operations, management, database administration and securityAbout the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Utility Computing (UC)AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.BASIC QUALIFICATIONS- 2+ years of design, implementation, or consulting in applications and infrastructures experience- 4+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience- Bachelor's degree- Knowledge of software development tools and methodologies ...

AWS is seeking a dynamic and experienced Program Manager to join our AWS Education Programs team. The ideal candidate will be responsible for developing, implementing, and managing strategic educational initiatives that promote AWS technologies and cloud computing skills.In this role you will be responsible for proposing and executing upon strategic projects in an ambiguous environment. You will collaborate across various functions within AWS T&C including Branding, Marketing, Strategic Operations, Communications, Enablement, Localization, Global Expansion, Finance, etc. These collaborations will vary between smaller one off initiatives up to long-term strategic business decisions that will influence the future of the AWS Education Programs. The ideal candidate must have a proven track record of success in program management, communication skills, strong attention to detail, outstanding process improvement and operational excellence skills, a collaborative work style, and an unparalleled work ethic. The right candidate is extremely data-driven and comfortable with writing and executing on various types of communications and initiatives; has demonstrated experience working effectively in a fast-paced, high-pressure entrepreneurial environment with a strong desire to roll up your sleeves; and proven experience managing priorities and working effectively across a number of internal stakeholders.Key job responsibilities• Develop a deep understanding of the Training and Certification business.• Partner with AWS T&C Education Programs team, and T&C Strategic Operations; responsible for creating, measuring, and executing a cohesive business model for defined AWS Education Program training offerings.• Coordinate end-to-end planning of activities/initiatives across all work streams (e.g., Branding, Marketing, Strategic Operations, Communications, Finance, etc.)• Use data and Key Performance Indicators (KPIs) to optimize and continuously improve cross-program processes and procedures.• Work effectively across AWS with groups such as AWS Branding, Product Marketing, Localization, Operations, and Internal Enablement to achieve business goals.• Manage multiple priorities as an independent, self-starter with excellent time management within a rapidly evolving business.• Report on critical milestones within special projects, including executing on special project approved proposals and initiatives.• Manage and execute internal team communications to ensure cross-functional teams are informed and aware of critical initiatives and cross-program updates.• Contribute to the development of marketing materials and communication strategies to promote AWS Education Programs.About the teamAs cloud technologies continue to transform businesses, skilled individuals are in high demand. At AWS Training and Certification (T&C), we are passionate about revolutionizing the way people advance their cloud skills and careers. We equip diverse builders of today and tomorrow with the knowledge they need to leverage the power of the AWS Cloud. Join our dynamic, fast-growing team and help us empower new learners to build cloud skills.About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

The goal of the Americas Account Compliance team is to implement effective controls to ensure regulatory compliance while continuously improving the customer experience. We are expanding our team and seeking a dynamic candidate to drive our AML and customer experience initiatives while maintaining an optimal SX as we grow.The Sr Account Compliance Program Manager will be responsible for overseeing the expansion and enhancement of the organization's anti-money laundering (AML) program and compliance program as the business grows and evolves. The role also includes implementation and oversight of controls for other non-AML compliance requirements and seller experience initiatives for the Americas. This role involves developing and implementing AML-related risks and compliance requirements across new products, services, markets, and channels while also emphasizing on best in class customer experience. The manager will work closely with compliance, risk, operations, and technology teams to ensure the program keeps pace with evolving business needs and regulatory requirements.Key job responsibilities• Develop and execute a comprehensive strategy to extend the organization's AML and other non AML compliance framework in alignment with business objectives and regulatory expectations• Collaborate with business leaders to understand emerging compliance risks and requirements associated with new initiatives and develop appropriate AML and non AML mitigations• Own the design and implementation of enhancements to AML and other non AML, transaction monitoring, customer due diligence and reporting capabilities• Oversee the development and deployment of new AML-related technologies, tools, and data sources• Establish AML and non AML policies, procedures, and training programs to support the expansion of the compliance framework• Manage AML-related and non AML projects, including resource planning, budgeting, and stakeholder communication• Provide strategic guidance and subject matter expertise to cross-functional teams on AML and other compliance matters• Report on the performance, initiatives, and ongoing enhancements of Account Compliance to senior management and the board of directorsAbout the teamHere at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.BASIC QUALIFICATIONS- 6+ years of progressive experience in AML compliance, financial crimes prevention, or a related field- Fair understanding of AML regulations, standards, and leading industry practices- Proven track record of leading successful program expansions and enhancements- Exceptional collaboration and communication skills to work effectively with diverse stakeholders- Excellent project management, problem-solving, and strategic thinking skills- Experience developing and implementing of standards, policies and programs or equivalent- Experience with AML-related technologies, data analytics, and automation- Bachelor's degree in a relevant field ...

As a Senior Compensation Consultant, you will be responsible for supporting the compensation needs of the AWS organization through both analytical and consultant services. The incumbent will work directly with PXT Partners and Management to achieve system objectives and provide hands-on assistance related to all areas of compensation. The successful candidate will proactively partner with client-facing PXT Partners and Business Line Management to identify and address compensation issues, and evangelize Amazon’s Total Compensation Philosophy and Strategy to the clients supported. This position is expected to represent the client’s point-of-view in key corporate compensation initiatives and the corporate point-of-view with client groups. We are looking for candidates who have the aptitude to understand our complex data, and be detailed and accurate from start to finish in developing programs and completing projects.Specific duties to include:- Work with on a variety of projects including program design, analysis, budgeting, and implementation of new programs. - Perform deep analysis on effectiveness and competitiveness of existing compensation programs and model potential impact of alternatives and future programs.- Partner with regional and global compensation partners on compensation issues, and work on a variety of special compensation projects as needed.- Provide guidance to the business and develop creative solutions on a variety of total compensation issues including the setting of appropriate pay levels, base pay, annual incentive pay and stock compensation. - Consult with business on job evaluations using market data and internal evaluation.- Document processes and build compensation playbooks.- Conduct custom surveys with key industry contacts, as needed.- The position may also be responsible for supporting the strategy, design, policies, guidelines, and operationalization of a key concept critical to the foundation of a specific compensation program. Works to gain alignment with different constituencies and represents a common point of view across multiple stakeholders. BASIC QUALIFICATIONS - A Bachelor’s degree is required. Graduate degree preferred - Minimum of 5 years experience in finance, compensation, or consulting with an in-depth knowledge of core compensation terminology and best practices - General compensation knowledge required ...

Amazon is looking for an experienced, data oriented, talented and highly motivated individual to drive Customer experience within the Finance Operations Global Accounts Receivable (GAR) organization. This is a highly visible role that interacts with a wide group of stakeholders with a strong attention to detail and great organizational skills. The individual would need to be self-driven in managing key initiatives, driving compliance , cultivating operational excellence and partnering with Amazon teams to positively impact customer experience. High focus on continuous improvement, innovation and predictive analytics. Exposure to the right communication strategies along with ability to deploy and measure outcomes from training programs. The candidate needs to able to think big in designing, improving and automating the end to end process flow working with multiple stakeholders and is ready to make high judgement decisions in a fast-moving environment.Key job responsibilities• Lead and contribute to large-scale deep dives that measures end-to-end customer experience across multiple channels and/or CX projects impacting key financial metrics within Global AR• The role would entails applying an objective and think big mental model to drive studies across multiple channels, geographies, collaborating with senior business leaders and conducting customer research• Utilize available data sources - feedback surveys, call transcripts, operations performance data to monitor existing metrics, develop and propose new metrics and generate innovative ways to analyze, evaluate and measure CX. • Focus on predictive analytics and leverage existing reports & dashboards to aid better insights and analytics. • Design and deploy the right customer experience mechanisms that drive entitlements and is ready to make high judgement decisions in a fast-moving environment The role will allow you to make a real impact for our customers from Day 1 and provide a dynamic, innovative and fast-paced environment to constantly challenge the status quo and address new challenges.• An expert writer and able to work with the larger team in driving the right communication strategies, policies and replicating best practices.• Understand key business strategies and customer journey mapping• Be aware of industry technology / trends and identify opportunities for innovation to improve customer experienceBASIC QUALIFICATIONS- 5+ years of tax, finance or a related analytical field experience- 6+ years of experience in a Senior CX role, program manager, transformations. product manager or continuous improvement leader.- 6+ years of track record in understanding and advocating for customer needs, and driving improvements on behalf of customers.- 6+ years of working in large complex global organizations, in a B2C and a B2B context. Ability to work across geographies and drive alignment with other departments who may have conflicting priorities.- 6+ years in a finance organization or a related analytical field experience- Excellent communication skills. Can influence all levels of the organization through high quality docs and presentations. ...

Join the Amazon Web Services (AWS) Finance team! We are looking for entrepreneurial, analytical, creative, flexible leaders to help us redefine the IT industry. If you want to join a fast-paced, innovative team responsible for optimizing the financial performance of a diverse business portfolio, this is the place for you!In this role, you’ll be at the center of driving AWS’s sales strategy, partnering directly with the US State & Local Government (SLG)/ Education (EDU) teams to manage, optimize, and transform the investment portfolio. You’ll collaborate with senior Sales, Operations, and Finance leaders to build financial plans, analyze large-scale investment opportunities, develop new go-to-market strategies, and identify opportunities for business growth. You will play key roles in both running the day-to-day business and helping drive strategic growth for the future.Key job responsibilities• Serve as a key finance partner to the US State & Local Government (SLG)/ Education (EDU) teams, collaborating across executive leadership to analyze inputs and outputs, assess business performance, and optimize asset allocation.• Develop and evolve complex financial models that analyze program- and portfolio-level revenue, profit, and ROI impacts.• Build rhythm of the business processes that deliver ongoing insights and support day-to-day decision making. • Engage and influence across the AWS Sales, Finance, and Operations hierarchy, collaborating with stakeholders to optimize our customer’s experience, achieve common goals, and monitor risks. • Monitor compliance with controls and systems, and develop new processes and controls as needed to support internal and external financial reporting requirements.BASIC QUALIFICATIONS- 3+ years of tax, finance or a related analytical field experience- Bachelor's degree in finance, accounting, business, economics, or a related analytical field (e.g., engineering, math, computer science) ...

On the Business Partnership (BP) Team within Finance Operations (FinOps), you will find yourself working with multi talented and dedicated people committed to driving financial improvement, scalability, and process excellence. As Amazon continues to grow, we are recruiting a FinOps Business Partner in Non-Inventory Accounts Payable to drive expansion in complex and innovative situations. You will lead critical initiatives across businesses, tech teams, and other stakeholders to drive change and implement scalable solutions to increase Vendor Experience, Amazon productivity and Free Cash Flow (FCF).You will work with leaders across the world from a diverse range of organizations, including Transportation, Operations, Tax, Marketing and Legal, using your analytical and problem-solving skills to manage complex and high visibility priorities in a fast-paced, ambiguous environment. This role operates with a significant level of autonomy and is an ideal opportunity for a driven finance professional looking to broaden Core Finance experience in a project driven, operational area of finance.This role provides the opportunity to really make a difference in a high growth environment where your ability to identify and drive change will be key. So if you thrive in ambiguity, love solving complex problems and want to do that in Earth’s most customer-centric company, come and join us!Key job responsibilities- Build financial and operational analyses to drive global growth and scale, using data to influence senior leadership decisions, defining project plans and delivering high-quality, systematic solutions to prevent and eliminate defect- Partner with upstream business and technology teams to develop and deliver continuous system and process change, ensuring process excellence and highest levels of controllership- Define key performance indicators – develop metrics and service level agreements for core programs and processes, tracking delivery against program objectives- Drive resolution of critical vendor issues, working with FinOps Services and cross-functional teams to deep dive root cause, drive correction and improve customer experience- Communicate program and policy updates to senior leaders and employees across multiple business and finance teams- Negotiate efficient and reliable processes and policies across partner teams to systematically eliminate dependencies and defects.- Identify and quantify financial and operational risks and opportunities, driving ad-hoc projects as required- Develop mechanisms to seamlessly support new program and tool launches worldwide.- Work cross-functionally to identify key opportunities in process, technical, and human interfaces and develop and implement plans to capitalize on those opportunities and measure and monitor success and impactsBASIC QUALIFICATIONS- 3+ years of tax, finance or a related analytical field experience- 4+ years of applying key financial performance indicators (KPIs) to analyses experience- 4+ years of creating process improvements with automation and analysis experience- 4+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience- Bachelor's degree in finance, accounting, business, economics, or a related analytical field (e.g., engineering, math, computer science), or Bachelor's degree and 5+ years of Accounts Receivable or Account Payable experience- Experience building financial and operational reports/data sets that inform business decision-making experience ...

We're on a journey to build something new! Our fast-pased and dynamic new business team is building new Automotive discovery and shopping products that connect customers with their new vehicle of choice. We’re developing new customer experiences and seller tools to support the entire vehicle discovery journey. We are seeking a strategic and analytical Sr Incentives & Performance Manager to sit within our Seller (Dealer) Experience Team. This role will establish and oversee the development and execution of dealer focused incentive programs on Amazon Autos. The successful definition and execution of these programs will be aimed at driving sales, increasing dealer and customer satisfaction, and driving dealer behaviors key to program-wide business objectives. The ideal candidate will own building and auditing accountability mechanisms, tracking qualification, and improving payment distribution processes for dealer rewards. They will set the terms and conditions of the programs, such as eligibility criteria and program deadlines. This role will also own developing a seller excellence program to reward bar-raising dealers, which will require industry literacy, and the ability to continuously test and learn. As Sr Incentives & Performance Manager you will play a crucial role in motivating dealers to provide exceptional experience for Amazon Autos customers. This role will work directly with stakeholders including dealers, Automotive OEMs, product managers, account managers, internal economists, and business development teams. A successful candidate will be customer focused, highly analytical, resourceful, able to operate at all levels of the organization and comfortable driving critical business decisions in a fast paced and often ambiguous environment. Key job responsibilities* Incentive Strategy Development: Develop and implement comprehensive promotional incentive strategies aligned with sales objectives, product launches, and market dynamics. Identify target segments and objectives for incentive programs. Analyze sales data and market trends to gather insights.* Program Design: Design, implement, and manage incentive programs encompassing rebates, discounts, loyalty rewards, promotions, ads credits and bonuses. Ensure strategies encourage dealers to deliver first-rate customer experiences, and encourage customer engagement.* Partner Management: Develop relationships and collaborate with various partners in the incentives ecosystem, including lenders, manufactures (OEMs), and technology providers, to ensure top system performance and to drive customer experience innovation.* Seller Excellence: Develop a tiered badging and incentive program for top sellers. Partner with product managers to build the badging into the Amazon website.* Marketing: Partner with marketing, PR, and communications to deliver go-to-market plans for new incentive programs to drive engagement and awareness. * Performance Measurement and Reporting: Define KPIs and metrics to measure the performance of incentive programs while optimizing ROI. Generate reports, analyze program effectiveness, and provide recommendations for enhancements. Build scalable incentive tracking dashboards and communication mechanisms. Manage incentives budget. * Program Management: Ensure implementation and execution of auditing and operating mechanisms. This includes defining and monitoring key goals and metrics, addressing escalations, and anticipating future program needs. Ensure incentive payments are delivered consistently and accurately.A day in the lifeYou'll be collaborating with cross-functional teams (product managers, account managers, economists, business development) to design creative incentive programs and promote dealer excellence. You'll analyze data to identify trends, recommend actions, and implement optimizations. You'll update dashboards, prepare reports for leadership, and partner with product and marketing teams to develop badging criteria. You'll also engage directly with top-performing dealers to solicit regular feedback, gather insights, build relationships, and scale the program. About the teamWe are a newly formed team with a vision to create innovative discovery and shopping experiences on Amazon, providing customers better convenience and more selection. We’re collaborating with other experienced teams at Amazon to define the future of how customers research and shop for products in the complex automotive space. This role is part of the Vehicle Sales team.BASIC QUALIFICATIONS* Bachelor's degree* 5+ years of program, project management, or marketing experience* Experience building, executing and scaling cross-functional marketing programs* Experience using data and metrics to drive improvements* Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)* Experience owning program strategy, end to end delivery, and communicating results to senior leadership* Proficiency in MS Excel and MS Word ...

Amazon's vision is to be Earth's most customer-centric company. The growth of our international business (countries outside the USA), combined with increasingly complex tax legislation resulted in a multitude of tax controllership requirements across various indirect tax domains, across all Amazon businesses. To effectively manage these complexities, Amazon commits to leveraging technology solutions and automation to streamline tax controllership processes. Amazon seeks a Senior Manager to join our International Indirect Tax (ITX) controllership team to help transform the way we manage tax controllership at Amazon by deconstructing existing processes, analyzing them, identifying indirect tax risk and process gaps, defining appropriate governance and controls to manage the risk, and maximizing the use of technology. The role will involve cross-functional business projects and will therefore require project management skills, an understanding of financial systems, and technical accounting awareness.Key job responsibilities- Working with the ITX controllership team to implement strategies to improve controls and reduce indirect tax risk to Amazon.- Working with internal business partners to define, implement, test, and continuously improve the governance and control framework that effectively mitigates the indirect tax risk for Amazon.- Performing key systems and process assurance reviews to identify gaps and identify associated indirect tax risk. Subsequently, working with systems and process owners to design actions to close identified gaps, and define scope of governance and controls to effectively manage future risk.- Actively working as part of teams supporting major cross-functional project launches end-to-end, from scoping through testing and launch.- Providing internal and external audit support.BASIC QUALIFICATIONS- 12+ years of tax, finance or a related analytical field experience- 10+ years of experience in indirect tax (VAT, GST), with a public accounting firm, major law firm, or in industry.- Project management skills/experience ...

The Intelligent Talent Acquisition (ITA) organization develops data solutions for all aspects of hiring across Amazon. Joining ITA is your opportunity to make an impact across multiple layers of the company and the workforce. Amazon’s mission is to be the most customer centric company in the world and ITA supports our Talent Acquisition (TA) organization of the mission by hiring hundreds of thousands of hourly associates and corporate employees across multiple types of roles and businesses.The Sr Manager, Data Engineering role in ITA is responsible for leading a portfolio of data engineering teams and services to solve multiple complex problems related to all aspects of hiring. The Sr Manager, Data Engineering will partner with multiple stakeholders to efficiently deliver data infrastructure, data modelling, insights, engineering for data science and model technical excellence in the data space. The role is a leader of multiple teams requiring proven people management experience with an ability to define and deliver strategy across a global technical ecosystem.The ideal candidate will be passionate about simple and elegant software solutions, customer-centric products, and utilizing agile development processes. You will look at problems holistically, beyond the borders of your team, and thrive on solutions that require thinking at multiple levels, from strategic to business tactical to system goals to specific interfaces. You create positive collaborative outcomes and ensure solutions are reliable, scalable and secure, and always keep the customer's best interest in mind.Key job responsibilitiesAs a senior manager of Data Engineering, you will lead multiple teams of builders to define, drive and deliver on Intelligent Talent Acquisition technology vision. You'll develop your team of highly motivated and talented builders who can collaborate with product managers, software engineers, scientists, data experts and business leaders to build robust solutions. The primary responsibilities include:1. Setting the org priorities while balancing customer, stakeholder and business needs.2. Defining the long term technical vision for the org that meets business needs in scalable ways.3. Delivering high quality data engineering as well as rapid prototypes to gather user feedback and data.4. Collaborating with product and business leaders to translate business needs to software solutions.5. Hire and develop builders in the organization.About the teamThe Intelligent Talent Acquisition team has existed since 2019 and grew significantly in 2024 through the combination of smaller engineering and analytics teams.The team is diverse; its leadership team comes from engineering, operations, science, I/O psychology, and business intelligence backgrounds.Intelligent Talent Acquisition is the largest data and science team involved in hiring at Amazon.BASIC QUALIFICATIONS- Bachelor's degree- 10+ years of data engineering experience- 5+ years of data engineering team management experience- Experience managing multiple concurrent projects and development teams- Experience managing globally distributed teams ...

Are you an experienced field marketing manager with public sector experience? Are you passionate about how technology can be used to solve business problems and eager to shape the way organizations and government agencies modernize? Are you well-versed in demand generation, including using digital and event marketing to engage and delight your customers?Key job responsibilities• Drive the development of messaging, value propositions, marketing content, and go-to-market strategies for AWS Public Sector, including US federal government customers and partners• Work closely with marketing and sales colleagues and leadership teams to achieve business goals, including lead flow and pipeline development • Develop compelling audience-specific messages and tools (videos, blogs, customer success stories, whitepapers, presentations, demos, how to guides, etc.) to be used online, at live events, and other channels • Lead the strategy and delivery of integrated marketing campaigns, focused on key AWS priority solution themes and topics that are designed to acquire and nurture customer leads • Manage marketing budget to support demand generation and pipeline development from federal customers and partners• Develop and execute digital strategies to drive business goals, position AWS as a cloud services leader, and measurably impact our customers missions• Develop detailed campaign project plans, creative briefs, and strategies, including: campaign goals, messaging, calls to action, segmentation, marketing distribution channels, and campaign schedules • Dive deep into data to provide visibility into marketing campaign results, measure campaign effectiveness, and drive strategic decision making for optimized campaign strategiesA day in the lifeAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. About the teamHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here.BASIC QUALIFICATIONS- 6+ years of professional non-internship marketing experience- 7+ years of developing and managing acquisition marketing or channel programs experience- Experience using data and metrics to drive improvements- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- Experience building, executing and scaling cross-functional marketing programs ...

We are seeking an industry-leading Senior Product Manager Technical to own the vision, development, launch and continuous improvement of ML-powered quality detection. You’ll lead product strategy and build our roadmap for Manufacturing Quality Automation. You will partner closely with hardware, software, big data, machine learning, computer vision, quality operations, vendors, and user experience teams to deliver the best experience for our internal and external customers. The ideal candidate will have excellent product management, problem solving and communication skills and be able to effectively interact with technical and non-technical stakeholders at all levels. The candidate will be at ease dealing with ambiguity, have strong attention to detail, be motivated by a fast-paced environment, and be comfortable thinking big and diving deep. This means you are not only able to develop and drive high-level strategic initiatives while staying on top of tactical execution, but can also roll up your sleeves, dig in and get the job done.If you sound like this person, we can't wait to meet you!Key job responsibilities- Lead the vision, definition, and WW delivery of our quality roadmap. Use AI/ML, computer vision, and big data to to drive improved outcomes for our customers. - Collaborate closely with cross-functional teams, including engineering, science, product management, UX design, and business stakeholders, to define and execute a product roadmap to deliver upon these features and experiences. - Communicate ideas effectively, both verbally and in writing, to all types of audiences. Write narratives, PR/FAQs, and other strategic documents. - Work back from our customers by learning from their feedback, measurements, and other data sources to craft better experiences and ensure we are building the right features over time.- Own feature delivery and tradeoffs of a product.- Monitor key performance indicators (KPIs) and analyze metrics to measure impact, identify areas for improvement, and drive continuous optimization. - Up to 20% travel.About the teamAmazon strives to be Earth's most customer-centric company. With Print-On-Demand (POD), we envision a world where customers can buy any book in any language and, where publishers and authors can distribute their titles without having to hold physical inventory, where every book is always “in-stock” and customer orders are manufactured in real-time and delivered on-time, helping the environment by only printing books readers want.BASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...

Are you someone who wants to be involved in designing and delivering innovative strategies that address equity, grow inclusion and build a better experience for Amazon’s 1.5 million employees and the hundreds of millions of customers? If so, we’re looking for you!The vision of Inclusive Experiences & Technology (IXT), within PXT, is to create inclusive experiences for our worldwide base of employees, customers, and communities. Born Inclusive is a new program with the IXT Product & Technology team that will provide the tools, processes, and metrics to enable product, engineering, user experience, and science teams across Amazon to easily build inclusion into products that exist already, as well as those that they create, so every new product from Amazon is born inclusive. It is truly Day 1 as we build our Product & Engineering organization from the ground up. We are rolling our sleeves up to bring this vision to life, demonstrating ownership, bias for action and humility in all that we do. No job is below any member of the team, and we partner closely with each other, across IXT/PXT and Amazon to realize our mission. We seek a talented Senior Product Manager who is looking for the next opportunity to innovate, build, and learn, delivering software solutions end-to-end and at scale. In this role, you must combine your technical and product management skills to deliver cross-functional initiatives. You want to work on initiatives that are high-visibility, require high leadership judgement, creative thinking and technical problem solving. You thrive in a fast-paced, high-stakes environment, and are energized by a fast-growing team that needs you. You index on ownership, customer obsession, diving deep and delivering results. You earn trust with stakeholders across organizations by understanding their challenges and partnering to prioritize and deliver capabilities that solve problems at scale. You understand risks and blockers and show strong bias for action to ensure swift resolution. You will succeed in these endeavors by combining your product and technical experience with your ability to listen to, learn from, and communicate with customers, as well as diverse group of collaborators. You do not let yourself get blocked and have a “whatever it takes” attitude about delivery, taking ownership for the end-to-end product. You have demonstrated experience with product management in software development, from writing strategy documents (operating plans, PRFAQs, multi-year plans) to writing business or technical requirements, testing, technical design review and operational excellence. You dive deep, whether it is into metrics for the business or technical requirements with engineering and science partners. This is a rare opportunity to leave the world better than you found it by creating the tools that shape the future of inclusive experiences at Amazon. Apply now!Key job responsibilities- Lead multiple concurrent product development programs that have broad cross-organizational and architectural impact, with autonomy.- Partner closely with the Data & Reporting SDM to establish working backward processes for business requirements for IXT dashboards, product reporting and management reports, enabling end users (IXT/PXT business partners, Amazon leaders) to self-serve. Develop a multi-year strategy for IXT data & reporting.- Deliver a roadmap of IXT-owned products by partnering closely IXT program managers, establishing mechanisms to engage with cross-functional teams and identifying ways to drive adoption and engagement.- Serve as a product leader in IXT: Translate technical and business requirements into backlog stories, review technical designs, coordinate deliverables with partner teams, track and report on delivery of core programs. Evangelize the working backward process.- Report into the Sr Manager, IXT Product & Technology, engaging with Director and VP leaders in IXT/PXT regularly.BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience as a product manager or owner- Experience owning technology products ...

Do you want to lead a strategic role that shapes how we work with Selling Partners to ensure the best possible seller Experience on Amazon? Do you have the ability to see the big picture of Amazon’s business, going into details with data and exercising business acumen? We are looking for a Senior PM who is passionate about innovating on behalf of Sellers to drive new strategic initiatives that optimizes Amazon seller’s cost of doing business on Amazon. This is an opportunity to drive strategic products and programs, requiring strong level of judgment with a high level of executive visibility.Amazon’s US 3P (Third-Party) Business represents an incredible opportunity to address a vast market segment and customer base and is an area of high interest for Amazon. Our organization is focused focused on building solutions that enable our sellers to grow and deliver unique products and services to customers. Our business has an incredible opportunity and thus we can reinvent everything from the Seller experience to the Customer experience.As a Senior PM, you will own US 3P initiatives that directly impact seller’s experience on Amazon, collaborating cross-functionally with worldwide partners to deliver transformative solutions. This role involves significant use of data and seller feedback to measure impact of strategy, and drive decision-making with senior stakeholders. In this fast-paced environment, you will wear multiple hats - from driving the overall vision to execution. You will synthesize transformation ideas and present for leadership review through effective use of Amazon mechanisms (PR/FAQs, narratives, customer working backwards documents). Successful candidates will possess excellent analytical skills, be proficient in process optimization, and have a penchant for conceptualizing & implementing mechanisms. You are customer obsessed, can thrive in ambiguity, and demonstrate empathy. Communication, writing, attention to detail, follow through, and ability to coordinate across teams will be second nature to be effective in this role. This is a great opportunity to play a key role in a fast-moving team that is significantly impacting the multi-billion-dollar 3P seller business.Key job responsibilitiesKey PM Job Responsibilities:• Identify business and customer challenges, develop compelling narratives to support the initiative, and align with stakeholder teams.• Proactively identify, track, and execute opportunities to improve operational performance and achieve key goals and targets.• Create project plans, identify resources, and organize cross-functional teams to implement future state processes & tools.• Collaborate with functional teams to develop business and/or technology solutions, conduct proof-of-concept, and obtain buy-in from key stakeholders.• Be integral to the change management process to ensure adoption of new processes and tools, using performance metrics.• Publish project trackers and flash reports to keep stakeholders informed about project status.• Support annual operational planning, create a business plan with strategic initiatives and priorities supported by data and customer anecdotes.• Support the creation, tracking, and execution of goals and operational metrics required to achieve the strategic objectives of the business.Our vision is to achieve that by reducing the inefficiencies in the supply chain, innovating on behalf of the Sellers to provide a better seller experience, and by creating scaling tools to create Seller awareness on these opportunities. Finally, we want to be able to close the feedback loop from Seller to Product owners, to make continuous improvement to the seller experience(SX).BASIC QUALIFICATIONS- Experience using data and metrics to drive improvements- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- Experience prior success in driving execution of large-scale project plans with multiple teams in support of business goals- Experience leading go-to-market for consumer software or hardware product launches- Experience creating and managing complex, cross-team project plans- Experience presenting metrics and progress to goal to senior leadership- Bachelor's degree- 6+ years of experience in marketing, product or program management and experience with Supply Chain and Logistics products ...

On the Business Partnership (BP) Team within Finance Operations (FinOps), you will find yourself driving accurate receivables via scalability and process excellence. To support the growth of Digital businesses at Amazon, this candidate must possess a strong passion for accountability, setting high standards, raising the bar, and driving results through constant focus on improving existing and future state operations, systems, and processes. The ideal candidate will be able to think big to create a long-term plan, but have exceptional tactical skills to drive day-to-day implementation. They will be able to learn quickly and be willing to experiment with new ideas.This role on the Digital Content BP team will be a key driver of standing up a programmatic approach for Digital Content Accounts Receivable (AR). This includes driving process improvements across these businesses, tech teams, and other stakeholders in order to implement scalable solutions. The role will use complex problem solving skills, manage multiple high visibility priorities, and maintain a keen attention to detail and the ability to work in a fast-paced environment with ambiguous situations.Key responsibilities:- Drive program objectives – provide program management and define project plans, manage implementation activities, and develop processes, documentation and communications for program/process rollout and ongoing support.- Scale services and tools – design processes and procedures that scale with the business’ growth in volume, complexity, and global geographic dispersion.- Define key performance indicators – develop metrics and service level agreements for core programs and processes, and track delivery against program objectives.- Communicate new/updated programs, policies, and processes to leaders, employees, and cross functional organizations.- Collaborate and build relationships with system and business owners globally to ensure process excellence and the highest degree of controllership.- Drive resolution of critical issues for vendors as well as support processes/systems deep dives to ensure root cause analysis and correction resulting in improved customer experience.- Negotiate efficient and reliable processes and policies across partner teams to systematically eliminate dependencies and defects.- Liaise with Financial Operations (FinOps) support centers to set near, medium, and long-term operational goals for improvements.- Develop mechanisms to seamlessly support new program and tool launches worldwide.- Identifying and quantifying financial and operational risks and opportunities both internal to Finance Operations and to the business, driving ad-hoc projects as required.- Work cross-organizationally and functionally to identify key opportunities in process, technical, and human interfaces and developing and implementing plans to capitalize on those opportunities and measure and monitor success and impacts.BASIC QUALIFICATIONS- 5+ years of tax, finance or a related analytical field experience- 5+ years of multiple finance and accounting roles experience- 6+ years of Accounts Receivable or Account Payable experience- 6+ years of applying key financial performance indicators (KPIs) to analyses experience- 6+ years of building financial and operational reports/data sets that inform business decision-making experience- 6+ years of creating process improvements with automation and analysis experience- 6+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience- Bachelor's degree in engineering, statistics or business, or Bachelor's degree and 5+ years of quantitative role (engineering, process re-engineering, quality assurance) experience ...