Fulfillment by Amazon (FBA) offers the full set of features that enable businesses to embark on new challenges while minimizing the risks inherent in traditional fulfillment processes. Whether it’s working with suppliers to create shipments, fulfilling orders for Customers around the globe, or finding ways to maximize profits, our fully automated systems are integrated across the supply chain, remove the complexity of fulfillment, and enable Sellers to double do­­­wn on what matters: the Customer experience. Sellers choose FBA not because of “what” we are (i.e. largest service provider) but for “who” we are, defined by the actions that we take when things don’t go as planned.

Our team aims to build innovative solutions that help us identify, resolve and prevent defects during our fulfillment processes. We remove waste and unnecessary cost from the supply chain, accelerating the fulfillment process and delighting our Customers. As a Program Manager on this team, your responsibility will be to become a subject matter expert in the FBA Seller supply chain, identifying sources of defects to build innovative solutions to eliminate them. You will create a long term vision for the space, propose new ideas for processes that help eliminate the opportunity of defects, and partner with and influence key stakeholders to build automated systems to eliminate defects at its source.

Key job responsibilities
· Be independent and flexible with communication skills
· Customer-centric
· Be proficient in data analysis, project management, and stakeholder management.
· Make sound business judgments to drive both tactical as well as strategic improvements
· Own programmatic execution and the detailed and strategic levels
· Identify, prioritize, and implement processes to eliminate defects in the supply chain
· Create, develop, and drive solutions that lead to a richer end to end Seller experience while improving FBA profitability
· Execute thorough root cause analysis and deliver results
· Successfully operate and influence in a cross-functional capacity

BASIC QUALIFICATIONS

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

PREFERRED QUALIFICATIONS

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.