Bellevue

Come and be a part of Amazon's amazing growth story! If you are looking for an opportunity to solve deep technical problems and build innovative solutions in a fast paced environment working with smart, passionate team members, this might be the role for you! Amazon Supply Chain Optimization Technology (SCOT) powers Amazon’s fulfillment network, determining how much of a given product is needed at locations around the world in order to ensure product availability while maintaining optimal inventory levels at each storage location. This includes strategically placing vendor orders and moving inventory across our network to serve customer demand as quickly as possible at reduced cost. (Learn more about SCOT: http://bit.ly/amazon-scot)The Inventory Placement team is seeking an innovative, entrepreneurial Principal Product Manager (Principal PM-T). This role will be responsible for driving product vision and strategy for key Placement team outcome metrics, and working cross-functionally at all levels to deliver high impact improvements and improve inventory placement for our customer .You will collaborate closely with cross-functional teams including Operations, Business Intelligence, Data Science, Engineering, and Supply Chain to build and refine metrics that measure and enhance the performance of inventory placement strategies.Key job responsibilities-Own the Product Metrics: Define, develop, and own inventory placement metrics that guide product placement decisions across the supply chain and fulfillment network.-Optimize Inventory Placement: Work closely with operations and supply chain teams to optimize how products are allocated across warehouses and distribution centers to improve speed, cost, and customer satisfaction.-Data-Driven Decision Making: Analyze and interpret large sets of data to identify trends, inefficiencies, and areas for improvement in inventory placement. Drive actionable insights to improve performance.-Cross-Functional Collaboration: Work closely with engineering, data science, and operations teams to implement tools and systems that improve the accuracy and efficiency of inventory placement.-Define Success Metrics: Establish KPIs that measure the success of inventory placement strategies, including metrics like order fulfillment speed, stockouts, excess inventory, and customer satisfaction.-Continuous Improvement: Drive the ongoing iteration of inventory placement strategies by testing and scaling new models, evaluating performance, and suggesting new methods of improvement.-Stakeholder Communication: Present findings, insights, and recommendations to senior leadership and key stakeholders to ensure alignment on inventory placement goals and initiatives.-Customer Focus: Ensure that inventory placement decisions support the overall customer experience by ensuring product availability and quick delivery.About the teamOur Inventory Placement team owns the systems that decide where in Amazon's fulfillment network to put inventory for the millions of products that Amazon sells. We build optimization models to make these placement decisions driven by signals such as forecasted customer demand, the cost and speed of shipping from each warehouse to each customer, and the available capacity at various points in our network. Inventory placement is central to achieving Amazon's objectives to minimize the cost of fulfillment while offering selection to customers at the fastest possible delivery speeds. Our systems are built entirely in-house, and are on the cutting edge in automated large scale supply chain planning and optimization systems. We're simultaneously developing the science of supply chain planning and solving some of the toughest computational challenges at Amazon.BASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience technical product management- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning- Expertise in data analysis, business intelligence, and working with large datasets to derive actionable insights. Familiarity with tools such as SQL, Tableau, or Looker is a plus.- Comfortable working with engineering teams and understanding technical concepts to build and refine product solutions. ...

Amazon Freight is building a disruptive transportation product with the vision of redefining shipping for its customers. The goal is to develop easy-to-use, reliable and transparent transportation services that beat all existing shipping alternatives for our customers. In doing this, Amazon Freight is deeply studying customer shipping needs and building innovative, market-leading solutions that will organically attract customers towards our services. To help us succeed in this large endeavor, we are looking for entrepreneurial individuals who will organize, execute and deliver key features to the Amazon Freight product portfolio.We are looking for a dynamic, self-starting Product Manager to own delivery across features that require integration with processes and technology in business and operations teams. As a Product Manager, you will write and review business cases, develop the product roadmap, document business requirements and own the feature set from design to release. You will work across operations, sales customer service, finance, accounting and technology teams to guide, orchestrate and execute your roadmap. This position requires an ability to strongly communicate business direction, gain trust and project manager across multiples of stakeholders, and be tenacious, paranoid and laser-focused on the delivering the product roadmap. This position will be part of the Worldwide Transportation strategy team, which has global responsibility.Key job responsibilities- Write and present business cases (backed by strong research and analysis) in partnership with all stakeholder teams- Develop product , drive exercises and plan resources for features to be delivered on time- Write business requirement specifications- Monitor project execution and ensure that the project delivery is to the appropriate levels of quality and in line with its target date, ensuring the overall integrity within the program- Be an excellent communicator, curious, highly motivated and effective within distributed teams BASIC QUALIFICATIONS- 10+ years of product or program management, product marketing, business development or technology experience- 10+ years of blending product and program management skills to execute strategic initiatives about process creation, standardization, and improvement experience- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner ...

Amazon is seeking a Principal Product Manager in Amazon Extra Large (AMXL) who will be part of a start-up group that’s defining and rolling out tech products for our strategy organization.We have big goals for the heavy bulky business and we want a Principal Product Manager who is excited about the early stages of a business and the impact they can make for our customers!This role is part of the Worldwide AMXL Strategy/Product org which is designed to help Amazon improve and expand the delivery of large items and those requiring special handling and additional services for exceptional customer experience. This Principal Product manager will be a resourceful and confident team player who can think out of the box in an ambiguous problem space, and is willing to roll up their sleeves to build a program that will significantly impact Amazon’s warehousing and delivery capabilities globally.Key job responsibilities- Define business strategy and initiatives that will help us grow profitability and achieve topline growth.- Write strategy proposals/product PRFAQ's and other artifacts to influence building right features and products. - Own, build and drive strategy for global AMXL supply chain and be a key part of our business with Tech and Operations.- Define the business and product strategy- Manage prioritization and trade-offs for speed to market, performance and features.- Promote data-driving decision making throughout the team.- Address barriers through problem solving and coordination with stakeholders.- Partner with other teams across Supply Chain and Business teams to identify and influence development of new products and services.- Build and manage high quality product roadmaps based on your vision and strategy.- Gain support for your strategy and roadmap from stakeholders by writing narratives and influencing peers and senior leadership.- Communicate performance, articulate root-cause analysis and link to specific improvement areas.- Up to 10% travel requiredA day in the lifeProblems include - How to grow FBA business, What differentiating features do we need to build to attract new sellers to Amazon, understand customer pain points and propose medium and long term solutions.BASIC QUALIFICATIONS- 10+ years of product or program management, product marketing, business development or technology experience- 10+ years of blending product and program management skills to execute strategic initiatives about process creation, standardization, and improvement experience- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner ...

Amazon continues to delight customers around the world with a growing assortment of fast, innovative, and convenient delivery programs like One-Day and Same-Day delivery designed to help customers get their stuff when and where they need it. On the Delivery Experience (DEX) team, we are constantly innovating to help our customers get even faster delivery, on an ever-broader assortment of products, with ambitious goals to expand these global delivery services to more cities in US and internationally. As a Principal Product Manager on the DEX Speed Expansions team, you will be responsible for developing new ultra fast same day delivery CX for how we can expand Same Day across the US, enabling us to build and operate a model that is right for each metro/town. In this role, you will innovate to develop novel solutions (operations, delivery formats and CX) in how we expand Same Day coverage in our smallest, as well as our largest, metros. You will be challenged to think about the right customer experience, solving some of the most complex Customer experience problems with L10 and S-team visibility. You are an ideal candidate for this role will have following skillsets/competencies: 1) Ability to use large data streams to identify potential opportunities of redefining customer experience. The candidate must be able to identify the impact of launching the delivery model on operations, customer experience, transportation requirements and long term scalability.2) Ability to think big regarding the feasibility of rolling out new delivery CX across the US considering legal, PR and financial implications. 3) Partner with topology and operations teams across Amazon to perform an internal capability analysis4) Understand the technical requirements of launching new models, translate the requirements to feature requests and work with engineering teams to prioritize it on their roadmaps. 5) Partner with finance team to build P&L for new delivery modelsPrior experience with conceptualizing and launching large scale programs, defining the end to end customer experience, user flows and delivery models a plus.BASIC QUALIFICATIONS- 10+ years of product or program management, product marketing, business development or technology experience- 10+ years of blending product and program management skills to execute strategic initiatives about process creation, standardization, and improvement experience- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner ...

Do you want to lead the journey of building the next-gen global transportation network using intelligent routing algorithms & systems that power the delivery of packages? Are you up for this challenge? We are looking for a Principal Product Manager that will lead the innovation and exploration that would drive the future of Middle Mile Transportation at Amazon. Amazon's Middle Mile Transportation Technology team is chartered with building complex software solutions that work across our vendors, warehouses and carriers to optimize both time & cost of getting the packages delivered. Our services already handle thousands of requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers, owner operators and drivers worldwide, manage business rules for millions of unique products, and improve ordering and delivery experience for millions of online shoppers.Our mission is to build the most efficient and optimal transportation solution on the planet, using our technology and engineering muscle as our biggest advantage. We aim to leverage cutting edge technologies in big data, machine learning, and optimization techniques, and operate high volume, low latency, and high availability services. As part of this team you will work with executive leaders, engineering, science and operations stakeholders to drive process improvement, generate ideas, validate entitlement and then produce a path to production. You will define product strategy, develop the product development roadmap, and drive execution. You’ll work in a fast-paced environment and will be required to lead not only at the strategic level, but also tactically day-to-day by diving deeply into business and technical domains. As a multi-discipline leader, the buck will stop with you - you will work as part of the engineering organization. Key job responsibilities - End-to-end ownership of requirements gathering, documentation, planning, and implementation of cost-effective solutions for Amazon transportation network - Communicate and collaborate cross-functionally across multiple teams in operations, technology and planning to define strategic roadmaps while keeping the impact of the solution to all stakeholders in mind - Creating and implementing data driven improvements to Amazon's transportation network that deliver flexible and efficient products for our customers - Designing and implementing feedback mechanisms to drive performance and cost improvement in processes - Ability to deep dive and do root-cause analysis using data, and create metrics-driven, actionable, and sustainable solutions for the future - Monitor key performance indicators across nodes and analyze their drivers to determine the level and type of engagement required based on the risk to customer experience and utilization of technologyBASIC QUALIFICATIONS- 7+ years of product or program management, product marketing, business development or technology experience- 7+ years of blending product and program management skills to execute strategic initiatives about process creation, standardization, and improvement experience- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner ...

Global Logistics (GL) Biz Ops is seeking a growth-oriented Principal Product Manager to drive strategy and own the Profit and Loss (P&L) for our Retail cross-border transportation business. You will collaborate with Retail, Supply Chain Optimization and Technology (SCOT), and across GL Product, Finance, and Operations to transform Direct Imports (DI) from a sourcing strategy to an end-to-end transportation product. This product aims to reduce Vendors' cost to serve, increase selection for Amazon's customers in emerging markets, and streamline cost structures for Amazon Private Brands and Devices.Key job responsibilities- Establish an end-to-end P&L accounting for product cost savings, transportation costs, net gains to supply chain efficiency, and downstream impacts on other Amazon supply chain, AWS, and Advertising offerings.- Drive growth strategies by identifying shipper experience opportunities, supporting Retail Vendor Managers in Vendor negotiations to onboard the right products, and influencing SCOT sourcing and buying algorithms to optimize for shipper experience, Vendor cost to serve, and supply chain efficiencies.- Engage network planning and operations teams across Amazon to guide strategic supply chain innovations to sustainably support a 5x growth in DI volume over the next 3 years.- Build and manage the Retail imports transportation P&Ls into worldwide Amazon stores.- Evaluate current levels of profitability across P&Ls and chart a pathway inclusive of product, program, and supply chain initiatives to optimize profitability versus growth.- Understand ideal levels of imports and work across partner teams to identify challenges to growth and execute a strategy to overcome hurdles.A day in the lifeIn this role, you will collaborate with cross-functional teams to drive the strategic vision and execution of the Retail cross-border transportation business. Your day may involve analyzing P&L data, identifying opportunities for optimization, and developing strategies to improve profitability while fostering growth. You will engage with Retail Vendor Managers, SCOT teams, and supply chain operations to align on initiatives and overcome challenges. Additionally, you will guide supply chain innovations to support the anticipated 5x growth in Direct Imports volume over the next three years.About the teamYou will be part of the Global Logistics (GL) Biz Ops team, a dynamic group responsible for driving strategy and owning the P&L for the Retail cross-border transportation business. The team collaborates closely with Retail, Supply Chain Optimization and Technology (SCOT), GL Product, Finance, and Operations teams to transform Direct Imports into an end-to-end transportation product. The team's focus is on reducing Vendors' cost to serve, increasing selection for Amazon's customers in emerging markets, and streamlining cost structures for Amazon Private Brands and Devices.Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan Learn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stockBASIC QUALIFICATIONS- Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field- 10+ years of product or program management, product marketing, business development or technology experience- 10+ years of blending product and program management skills to execute strategic initiatives about process creation, standardization, and improvement experience- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner ...

Who are we?Do you want to be a part of a team building the next $100bn initiative? Are you interested in defining and creating the future of shipping? Our team is building a new, emerging business to solve some of the biggest customer pain points in the logistics industry globally.What will you do?We're hiring a Principle Product Manager who will own “capacity-aware pricing”. This role requires data chops, financial acumen, the ability to interface with science and product partners, and a desire to disrupt an old, slow industry with high-speed deep-intelligence driven pricing strategies. We believe that pricing can be a core differentiator for our market segment and we need you to bring it home. You’ll work closely with senior leadership across product, finance, legal, marketing, sales, and operations to hone your vision, and alongside our product, science, software, and business analyst teams to bring these ideas to life.Who are you?You should have a hands-on approach, operational inclination, solid leadership skills and the ability to build and leverage relationships across a wide stakeholder group to generate creative solutions to industry-level strategic problems. As this position involves regular interaction with senior leadership (VP+), you need to be comfortable communicating at that level while also working directly with various functional teams. The ideal candidate is analytical, resourceful, customer-focused and team oriented, with clear communication skills and the ability to build strong relationships with key stakeholders. You should be a strong owner, are right a lot, and have a proven track record of taking on end-to-end ownership of and successfully delivering complex projects in a fast-paced and dynamic business environment.Key job responsibilities• Work with finance and economists to hone our understanding of marginal costing• Work with operations and our product teams on requirements to integrate capacity-awareness into our pricing suite• Work with commercial and marketing to devise low/no-code iterative testing to identify product-market fit and scale quickly as we learn• Own metric creation and program performance (generally via Pricing-specific monthly and quarterly business reviews)• In region SOPs, training, audit, inspection, process improvement for your product• Expand into deeper structural analytics of our business and recommend additional improvements over timeAbout the teamThe revenue management team empowers our global business to find strategic harmony between growth and profit tradeoffs while seeking long term customer value. Our people and systems help identify and drive synergy between demand, operational, and economic planning. The breadth of our problems range from CEO-level strategic support to in-depth mathematical experimentation and optimization. Excited by the intersection of data and large scale strategic decision-making? This is the team for you!BASIC QUALIFICATIONS- 10+ years of product or program management, product marketing, business development or technology experience- 10+ years of blending product and program management skills to execute strategic initiatives about process creation, standardization, and improvement experience ...

Join Ship with Amazon to shape the future of shipping as a part of a new, emerging business and solve the biggest customer pain points in the logistics industry globally.It’s no secret that Amazon relies on its technology to deliver millions of packages every day to its customers – on time, with low cost. We, the Product and Technology organization, simplify complex software solutions that work across our shippers, vendors, and warehouses to optimize both time & cost of getting the packages delivered. Our services already handle thousands of requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large shippers, operators and drivers worldwide, manage business rules for millions of unique products, and improve the ordering and delivery experience for millions of online shoppers. That said, this remains a fast-growing business and our technical journey has only started. Our mission is to build the most efficient and optimal shipping solution on the planet, using our technology and engineering muscle as our biggest advantage. We aim to leverage cutting edge technologies in big data, and optimization techniques, and operate high volume, low latency, and high availability services. Oh, and we will need great leaders too (this is where you come in … read on).What will you do?As a Principal PM, you will be responsible for defining and owning the strategic vision and roadmap for Sales and Marketing SaaS (Software-as-a-Service) products in the Amazon Shipping organization. This leader will work closely with stakeholders from Sales, Sales Ops and Marketing Ops to recommend and implement SaaS products to support the organization's strategic objectives around improving operational efficiency, customer experience, and cost optimization.The ideal candidate has a strong background in Sales and Marketing tooling (Salesforce, Marketo) combined with a solid understanding of current technologies (e.g. APIs, mobile, GenAI). S/he can develop and drive high-level strategic initiatives but also roll up their sleeves, dig in and get the job done. Maturity, strong business judgment, ability to influence cross-functional and remote teams, a customer-centric and creative mindset and strong analytical skills are essential. This opportunity requires excellent product management, prioritization, and communication skills, as well as the ability to navigate ambiguity.Key job responsibilities- Define the strategic vision and own the long-term roadmap for SaaS products across the Shipping organization- Recommend new products and ideas to drive productivity and efficiency through SaaS product adoption and utilization- Work directly with engineering to build exceptional products by integrating SaaS products into the broader ecosystem- Define user stories and product requirements while contributing to the technical design of new product implementation and features- Engage with stakeholders to prioritize features and drive go-to-market strategies while making appropriate trade-offs to optimize time-to-market, and technical and business outcomes- Influence executive leadership and drive alignment across multiple teams on long-term priorities- Display self-starter mentality and the ability to dive below the surface to uncover the "so what" rather than just the symptoms- Up to 10% travelBASIC QUALIFICATIONS- Bachelor's degree in computer science, related field, or equivalent work experience- 15+ years of experience with 7+ years of product management experience implementing SaaS products at scale (Salesforce, Service Cloud, Marketo, Pendo, CPQ)- Demonstrated written and verbal communication skills with a proven ability to present complex technical information in a clear and concise manner to a variety of audiences- Demonstrated experience translating customer needs and product opportunities into innovative and detailed product requirements for business applications with large and diverse customer bases and business use cases- Demonstrated experience with working in complex, ambiguous situations and influencing leadership on key decisions- Proven track record of delivering results in company-wide, cross-functional technical initiatives ...

Would you like to be part of a team focused on driving innovation in the transportation industry, helping Amazon achieve the trifecta of fast on-time delivery, low cost to serve, and best-in-class safety, all while working to contribute to Amazon’s sustainability goals? Do you also have a passion for supporting small business owners? If you answered yes to all these, you may be just right for the role of Head of Strategic Initiatives on the Amazon Freight Partner (AFP) team.Amazon relies on its technology to deliver millions of packages every day to its customers – on time, with low cost. The Middle Mile transportation organization builds solutions that work across our network to optimize both time and cost of getting packages delivered. Our mission is to build the most efficient and optimal transportation solution on the planet, while integrating with a network of small and large carriers, owner operators, and drivers worldwide to improve the ordering and delivery experience for Amazon customers.We are seeking a leader who will be responsible for partnering with AFP leadership to develop develop and deploy products, programs and initiatives for the AFP Program, and assist the global product leader in developing the roadmap to invest in them. An ideal candidate will have demonstrated the ability to manage complex relationships, led high performing teams, and developed mechanisms to track team and external partners success. BASIC QUALIFICATIONS- 10+ years of product or program management, product marketing, business development or technology experience- 10+ years of blending product and program management skills to execute strategic initiatives about process creation, standardization, and improvement experience- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner ...

Amazon is building a world class last mile operation that exceeds the expectations of our customers. To meet this goal, Amazon is continually working to provide optimized services through new products and processes. Amazon is seeking a Principal Product Manager for North America Vehicle Redeployment to create value in our fleet processes. This leader will work with complex processes to implement innovative approaches to a traditional fleet business environment. Amazon is looking for a leader that is comfortable working with external partners and driving initiatives across multiple organizations to positively impact our customers. This leader will have a track record of inception to implementation ownership and successfully delivering results. Key job responsibilities•Define product vision, strategy and roadmap - building and launching products that support fleet flexibility•Partner with cross-organizational teams (across function, level and geography) to influence the development and launch of new products and services•Own and manage the product roadmap (end to end experience), making data driven tradeoffs, and balancing customer needs versus technical or operational constraints•Make smart tradeoffs, coordinate dependencies, and maintain communication to to guarantee smooth and efficient product delivery•Write Press Release Frequently Asked Questions (PRFAQs) critical business docs to influence strategy and funding•Deep dive into data to understand user behavior, uncover insights and monitor launch / product performanceBASIC QUALIFICATIONS- 10+ years of product or program management, product marketing, business development or technology experience- 10+ years of blending product and program management skills to execute strategic initiatives about process creation, standardization, and improvement experience- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner ...

The Amazon Warehousing and Distribution (AWD) team is looking for a Principal Product Marketing Manager to accelerate the growth of the AWD business through defining and designing data-driven strategic marketing initiatives for sellers, selling partners, and enterprises worldwide. AWD innovating on behalf of global sellers everywhere to power maximum supply chain optimization, cost savings, and growth for their on and off-Amazon sales channels worldwide. This strategic product is at the center of Supply Chain by Amazon, a key initiative to offer Amazon’s logistics solutions to sellers to help them streamline their supply chain, save cost, and grow their business by easily reaching millions of customers in marketplaces worldwide. AWD’s vision is to become the global bulk storage and distribution of choice for sellers globally, by creating a white glove, best in class experience that transforms what it means for sellers to work with Amazon to become an enjoyable experience at every step of the process. Not only will managing their inventory and sales channels be easy to do, but they’ll have complete confidence in their end-to-end supply chain with 360 transparency into how their products are performing, where their inventory is, and how they can save cost while growing their business exponentially. AWD will do this by building a suite of loveable experiences that power the umbrella suite of supply chain solutions under the Supply Chain by Amazon brand. In this role you will be directly responsible for identifying and driving new initiatives and improvements that enable AWD to grow internationally through partnering with product, analytics, UX, regional sales teams, and finance, to influence the priorities of senior leadership. Your role will deliver a holistic global approach, operating as a thought leader in the AWD organization and partnering closely with Supply Chain by Amazon, Fulfillment by Amazon, and cross-organizational teams supporting AWD initiatives for sellers, merchants, and enterprises worldwide. You will define a data-driven landscape of strategic long-term growth marketing initiatives. Responsibilities include market research, defining seller cohorts, acquisition and adoption metrics, target marketing goals for global expansion, selling partner acquisition and adoption for the next three years and beyond. You will be interfacing with senior executives on a daily basis to drive the strategic roadmap of solutions that unlocks growth and enables sustainable profitability and downstream impact for Amazon’s cost to serve and emerging market growth initiatives. These data-driven frameworks and strategic priorities will drive direct inputs to product prioritization, marketing campaign roadmaps in collaboration with the AWD marketing team, and inform target seller cohort strategies that identify long-term, sticky product adoption. This will involve creating casual frameworks to connect growth inputs (e.g., selection, Selling Partner recruitment, Buying Customer experience, Selling Partner experience) to outcomes, leveraging data and anecdotal insights to identify top opportunities, inventing new solutions to challenging problems, influencing product decisions, and driving closure by connecting these product decisions to business outcomes. This work will have a direct impact on our Topline growth, Cost to Serve, and influence short and long-term capital investment decisions.BASIC QUALIFICATIONS- 9+ years of professional non-internship marketing experience- Experience using data and metrics to drive improvements- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- Experience building, executing and scaling cross-functional marketing programs- Experience driving direction and alignment with cross-functional teams ...

In the Worldwide Returns, ReCommerce & Sustainability (WW RR&S) group at Amazon, we are dedicated to ‘making zero happen’ – zero cost of returns, zero waste, and zero defects – to benefit our customers, company, and environment. We are an agile and inclusive organization that constantly innovates to create long-term value by investing in our people and our planet, not simply focusing on the bottom line. Amazon is Earth’s most customer-centric company and in WW R&R, the Earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns & ReCommerce team!The Return Customer Experience (RCX) team is a part of the WW Returns, ReCommerce & Sustainability Organization. Our team works on continuously improving the shopping experience for Amazon's customers. Our impact on the shopping experience starts right from setting up Customer Obsessed and Competitive Returns policies. We work closely with many partner teams in setting the appropriate returns policy for every item that is sold on Amazon World-Wide. Once created, we ensure this policy is communicated to customers clearly on relevant places through out their purchase journey . By doing so, we help customers make an informed purchase and assure them of the support they can expect to receive post-purchase. Once an item is purchased and if a customer does have an issue with the item, we provide a self-service through the Online Returns Center (ORC) to remediate the issue. Using the ORC, we offer Customers with a wide selection of resolutions to help resolve the issue being faced with their purchase. Through out the Customer return journey, we use emails and progress trackers to keep customers informed of the status of their resolution. Through these tools and the returns policies, we aim to delight our customers and increase their confidence in making a purchase decision. We're looking for a seasoned Product leader who can combine superb business and product acumen with technical and analytical capabilities to join our team to build a products from inception to launch. This person must be comfortable operating in a high growth opportunity, building and leading a team of top-notch product managers, who knows how to partner with cross-functional stakeholders and can also create strong working relationships with partner teams globally across Amazon.We’re looking for people who innovate, love solving hard problems, and never take “no” for an answer. You will work hard, have fun, and of course, make history! In this role, you will: - Create vision, product strategy, roadmap, and execution across a suite of support products to help customers keep and use what they bought - Develop worldwide features with huge customer-facing and financial impact - Work with technology, customer service, user experience design, and teams like Retail or Amazon Global Selling worldwide to develop a comprehensive solution to improve customer experience- Exhibit excellent judgment on how to prioritize between focusing on existing versus new customers and between features, architectural improvements and operational excellence- Support hiring and developing a team of strong PMTs that will define and execute the vision.Key job responsibilities • Must be able to effectively communicate strategies / plans (both written in narrative form and in verbal presentations) to Senior management. This leader must also have experience influencing and working with a wide range of stakeholders in a cross-matrix environment. • Manage all elements of product launch, including planning, managing resources, tracking and controlling projects, managing risk & opportunity, managing quality, customer relations, communication & documentation, and change management. • Work with software development teams to aid in prioritizing monthly product feature backlog. • Develop key metrics and performance indicators to measure product performance and provide foundation for continuous improvement.About the teamResolutions Customer Experience (RCX) is team within WW RR&S that is dedicated to improve returns experience for our customers. We provide returns self-service on Amazon website/App for customers to choose from a wide selection of resolutions for any issues with their purchase. We use communication channels like emails, push notifications to keep customers informed of the progress on their return. Through these tools and the returns policies, we aim to delight our customers and increase their confidence in making a purchase decision.BASIC QUALIFICATIONS- 7+ years of end to end product delivery experience- 4+ years of technical product or program management experience- Bachelor's degree in engineering, statistics, computer science, operations research, business analytics, information systems or equivalent- Experience leading engineering discussions around technology decisions and strategy related to a product- Experience owning/driving roadmap strategy and definition- Experience as a strong leader who can prioritize well, communicate clearly and effectively influence across cross-functional teams ...

Join Amazon's Global Logistics Destination Operations team as a Principal Program Manager and revolutionize worldwide customer experiences. You'll lead strategic, cross-functional projects to optimize import management and port operations, driving efficiency and reliability in our global logistics network. Your expertise in project management, data analytics, and international logistics will be crucial in shaping the future of e-commerce delivery.Key job responsibilities- Develop and execute program strategies to enhance port operations efficiency- Lead cross-functional teams, setting clear objectives and leveraging data analytics- Manage relationships with port/terminal management to remove operational barriers- Implement and oversee KPI reporting for program portfolios- Identify and mitigate risks, preventing escalation into major issuesA day in the lifeYou'll start your day reviewing key metrics and coordinating with global teams. You might analyze data to identify optimization opportunities, then lead a strategy session with port partners. Later, you'll prepare for a business review, translating complex data into actionable insights for senior leadership. Throughout the day, you'll collaborate with cross-functional teams, solving challenges and driving continuous improvement in our logistics operations.About the teamThe Global Logistics Destination Operations team is at the forefront of Amazon's mission to become the world's first truly global e-commerce company. We're responsible for moving inventory from North American ports to Amazon Fulfillment Centers, utilizing innovative inbound strategies to balance cost and speed. Our work directly impacts customer satisfaction and Amazon's competitive edge in the global marketplace.BASIC QUALIFICATIONS- 7+ years of working cross functionally with tech and non-tech teams experience- 7+ years of program or project management experience- 7+ years of managing, analyzing and communicating results to senior leadership experience- Experience implementing repeatable processes and driving automation or standardization- Experience defining program requirements and using data and metrics to determine improvements- 7+ years of experience in logistics, supply chain management, or related fields- Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field- Experience with data analysis and visualization tools (e.g., Excel, Tableau, Power BI) to derive insights and support decision-making ...

Join Amazon's Global Logistics team as a Principal Program Manager, driving major new logistics product launches for import and domestic transportation businesses. You'll lead cross-functional teams to implement strategic growth initiatives, ensuring successful expansion of our freight forwarder product and key service areas. This high-impact role offers the opportunity to shape the future of global logistics, working with diverse teams and senior leadership to deliver innovative solutions that enhance Amazon's transportation network.Key job responsibilities- Develop and execute complex project plans for major growth initiatives- Lead cross-functional workstreams, including finance, legal, operations, and marketing- Create and implement Go-To-Market strategies for new product launches- Manage stakeholder communications and provide regular updates to VP-level leadership- Identify and mitigate risks across multiple interdependent workstreamsA day in the lifeYour day might involve collaborating with business teams on new proposals, coordinating with partner teams on compliance solutions, aligning tech and program dependencies, and making strategic decisions to keep deliveries on track. You'll balance multiple priorities, from providing implementation guidance to developing pricing strategies and operational readiness plans.About the teamThe Global Logistics Business Operations team is at the forefront of Amazon's transportation innovation. We focus on expanding our global reach, enhancing customer experiences, and optimizing our logistics network. Join us in revolutionizing the way products move around the world, creating solutions that benefit millions of customers and sellers globally.Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan Learn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stockBASIC QUALIFICATIONS- Bachelor's degree in management, business administration, economics, engineering, marketing- 7+ years of program or project management experience- 7+ years of working cross functionally with tech and non-tech teams experience- Experience managing, analyzing and communicating results to senior leadership- Experience implementing repeatable processes and driving automation or standardization- Experience defining program requirements and using data and metrics to determine improvements- Proficiency in data analysis and using metrics to drive decision-making- Strong knowledge of project management methodologies and tools ...

Join Ship with Amazon (SWA) to shape the future of shipping as a part of a new, emerging business and solve the biggest customer pain points in the logistics industry globally.It’s no secret that Amazon relies on its technology to deliver millions of packages every day to its customers – on time, with low cost. We, the Product and Technology organization, simplify complex software solutions that work across our shippers, vendors, and warehouses to optimize both time & cost of getting the packages delivered. Our services already handle thousands of requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large shippers, operators and drivers worldwide, manage business rules for millions of unique products, and improve the ordering and delivery experience for millions of online shoppers. That said, this remains a fast-growing business and our technical journey has only started. Our mission is to build the most efficient and optimal shipping solution on the planet, using our technology and engineering muscle as our biggest advantage. We aim to leverage cutting edge technologies in big data, and optimization techniques, and operate high volume, low latency, and high availability services. What will you do?As the Principal Program Manager- you will own and develop programs and services in collaboration with internal technical, business, and operations teams. This role is focused on specific segments within Amazon Transportation Systems, responsible for identifying and building capabilities that improve the quality of our network and lead to gains in efficiency, speed, and cost.The ideal candidate has a strong logistics/supply chain and program management background combined with a solid understanding of current technologies. S/he can develop and drive high-level strategic initiatives and can also roll up their sleeves, dig in and get the job done. Maturity, strong business judgment, ability to influence cross-functional and remote teams, a customer-centric and creative mindset and strong analytical skills are essential. This opportunity requires excellent program management, prioritization, and communication skills, as well as the ability to navigate ambiguity.Key job responsibilities• Drive effective teamwork, communication, collaboration and commitment across multiple distinct groups with competing priorities.• Develop processes to effectively maintain and disseminate project information to stakeholders.• Leverage analysis and high judgment. Use quantitative and qualitative data to prioritize and influence, show creativity, experimentation and innovation, and drive projects with urgency in this fast-paced environment.• Identify and tackle intrinsically hard problems. (e.g., ambiguous, extremely complicated, with little to no existing structure, have significant business or public-relations risk or potential for significant global impact).BASIC QUALIFICATIONS- Experience in logistics, supply chain or equivalent professional experience- Program or project management experience- Experience managing, analyzing and communicating results to senior leadership- Experience implementing repeatable processes and driving automation or standardization- Experience defining program requirements and using data and metrics to determine improvements- Have the ability to collaborate and lead in a flexible, detail-oriented, fast-paced team environment in a changing and growing organization- Experience communicating with both technical and non-technical stakeholders across multiple teams, as well as internal and external executive stakeholders ...

We are designing the future. If you are in quest of an iterative fast-paced environment, where you can drive innovation through scientific inquiry, and provide tangible benefit to hundreds of thousands of our associates worldwide, this is your opportunity.Come work on the Amazon Worldwide Fulfillment Design & Engineering Team! We are looking for an exceptional Principal Reliability Engineer, someone that is excited to work on complex real-world challenges for which a comprehensive scientific approach is necessary to drive solutions. Your investigations will include identifying and mitigating reliability risks resulting in design and implementation of safe and reliable fulfillment center designs.We are seeking a Principal Reliability Scientist who will be responsible to lead reserach specific to reliability for Amazon Fulfillment Facilities.Key job responsibilitiesa. Employing a Failure based approach to develop and implement both analytical and empirical methods for identifying and evaluating reliability risks at the stages of facility design, MHE selection, and deployment.b. Lead research activities related Design for Reliability (DfR) initiatives for a warehouse, Develop predictive modelling techniques, and test plans. c. Lead AI-powered reliability solutions that combine data, machine learning, and domain knowledge about asset operations to help anticipate reliability risks, increase uptime, manage CapEx and OpEx costs, and improve productivity.d. Identifying gaps in current Reliability standards and guidelines, and lead comprehensive research to redefine “industry best practices” based on solid scientific foundations.e. Continuously strive to gain in-depth knowledge of your profession, as well as branch out to learn about intersecting fields, such as robotics and mechatronics.f. Travelling to our various sites to perform thorough assessments and gain in-depth operational feedback, approximately 25%-50% of the time.g. Regular communication with Executive management regarding status, risks and operational program metrics.BASIC QUALIFICATIONS- PhD or Master’s degree with 10+ years of relevant work in Reliability Engineering or related field - Design, Manufacturing or Materials Engineering experience in Automotive, Industrial, or High-Tech industries- Experience in Automotive, Industrial or High-Tech hardware Reliability Engineering roles - Bachelor's degree in Engineering / Science or related field -- Knowledge of reliability prediction software such as Weibull ++.- DOE skills - Broad range of failure analysis skills:- Experience with mechanical and electrical reliability tests of Automotive, Industrial products- Experience designing reliability methodologies ...

The Fulfillment by Amazon (FBA) and Supply Chain by Amazon (SCA) enable third-party sellers to use Amazon’s world-class science and logistics infrastructure to supply and fulfill customers world-wide with unprecedented fast delivery promise to customer. In doing so, sellers spend more time building great products, delight customers and grow their business. The FBA team is looking for a passionate, curious, and creative Principal Research Scientist with expertise in operations research, machine learning or statistics, along with a proven record of solving business problems through scalable modeling and analytical skills. As a lead research scientist in the team, you will be responsible for designing and implementing cutting edge optimization and ML models, building automated inventory, logistics and revenue management systems while collaborating with business and software teams to solve key challenges facing the worldwide FBA business. Such challenges include 1) designing end-to-end supply and demand management systems, ranging from capacity, inventory, and workforce management systems, 2) developing and improving optimization and ML models to help FBA sellers grow their business, 3) ensuring that worldwide Amazon customers have access to the largest selection of products through FBA sellers, and 4) driving out costs across end-to-end FBA supply chain. Unlike many companies who buy existing off-the-shelf planning systems, we design and build systems to suit Amazon’s particular needs. Our team members are on the forefront of supply chain thought leadership by working on some of the most difficult problems in the industry with some of the best product managers, research scientists, statisticians, economists and software developers in the business. We value individuals who exhibit deep technical proficiency, a desire for learning new areas, and a track record of delivering tangible results while fostering personal growth, team development, and career advancement.A day in the lifeIn this pivotal role, you will be a technical leader in operations research or machine learning, with significant scope, impact, and visibility. Your solutions have the potential to drive billions of dollars in impact for Amazon's third-party seller business. As a senior scientist on the team, you will engage in every facet of the process—from idea generation, business analysis and scientific research to development and deployment of advanced models—granting you a profound sense of ownership. From day one, you will collaborate with experienced scientists, engineers, and product managers who are passionate about their work. Moreover, you will collaborate with Amazon's broader decision and research science community, enriching your perspective and mentoring fellow engineers and scientists. The successful candidate will have the strong expertise in applying operations research methodologies to address a wide variety of supply chain problems with millions of unique products involving hundreds of thousands of Selling Partners and tens of millions of customers worldwide. You will strive for simplicity, demonstrate judgment backed by mathematical rigor, as you continually seek opportunities to innovate, build, and deliver. Entrepreneurial spirit, adaptability to diverse roles, and agility in a fast-paced, high-energy, highly collaborative environment are essential. About the teamSellers play a vital role in Amazon’s ecosystem, integral to our mission of offering the Earth’s largest selection and lowest prices. FBA is a service that enables third-party sellers to outsource order fulfillment to Amazon, and leverage Amazon’s world-class facilities to provide customers Prime delivery promise. By partnering with Amazon, sellers benefit from powerful, cost-effective solutions that leverage our scale and technology, gain access to Prime members worldwide, increase their sales, and have more time to continue inventing amazing products for customers. With commitment to taking on even more of the supply chain and operational complexities on behalf of our selling partners, Amazon introduced Supply Chain by Amazon (SCA), an end-to-end, fully automated suite of supply chain services. This comprehensive solution empowers sellers to quickly and reliably transport products from manufacturing sites to customers worldwide. Amazon Warehousing and Distribution is a pivotal service in SCA, that provides best-in-class bulk storage and distribution services to sellers, ensuring they remain well-stocked across all their sale and fulfillment channels while reducing the total supply chain costs. The FBA team is the core group in charge of fulfillment, inventory management, pricing, and a diverse range of operational recommendation services for sellers, as well as building the internal resource management systems. We work to learn seller behavior, understand seller experience, build automated assistants to sellers, recommend right actions to sellers, design seller policies and incentives, and develop science products and services that empower third-party sellers to grow their businesses. To do so, we build and innovate science solutions at the intersection of machine learning, statistics, economics, operations research, and data analytics. We work full-stack, from foundational backend systems to future-forward user interfaces. Our culture is centered on rapid prototyping, rigorous experimentation, and data-driven decision-making.BASIC QUALIFICATIONS- Ph.D. in Operations Research, Machine Learning, Statistics, Computer Science, Applied Mathematics, Operations Management, Industrial Engineering, Economics or a related field.- 7+ years of experience in solving complex problems in the area of operations research, statistics or machine learning, as well as in developing strategies for large-scale supply chain, transportation and logistic networks.- Ability to perform quantitative, economic, and numerical analyses of large-scale systems under uncertainty using statistical and optimization tools such as Python, R and XPRESS to determine solution strategies for complex decision-making problems.- Fluency in using mathematical optimization or machine learning, including algorithm design, continuous and discrete optimization, stochastic analysis, supervised and unsupervised machine learning methods, and deep learning, to develop solution methods to be used by in-house decision support tools and software.- Proficiency working with Python, SQL and/or C/C++.- Excellent written and verbal communication skills while addressing both technical and business people, ability to speak at a level appropriate for the audience, and skills to present business cases, and document models, analyses, and results to influence important decisions. ...

The North America Capacity Planning team in Amazon Stores' Supply Chain organization is charged with planning, managing, and optimizing the use of inbound, storage, and fulfillment capacity in North America. Optimal planning and usage of this capacity is critical in enabling us to deliver several billion items annually at continually lower costs and higher speeds. The decision space extends from tactical short-term actions (what capacity constraints do we face next week and how do we alleviate them?) to large-scale long-term strategy (what kind of fulfillment capacity should we invest in, where, over the next three years?). The team works in close partnership with several other business and tech teams to develop capacity plans, and ensure the delivery and optimal use of fulfillment capacity. As a Principal Research Scientist in this team, you will interact with subject matter experts within and outside the team, as well as scientists in a range of partner organizations, to develop scientific models for capacity planning and optimization. You will leverage these models to influence senior leadership to make high-impact decisions that are critical to building Amazon's future supply chain. You will also be an active participant in the overall Amazon scientific community, generating intellectual capital, participating in reviews and conferences, publishing in internal and external venues, and incorporating scientific rigor in the team's practices. Key job responsibilities- Develop scientific models for large-scale fulfillment capacity planning under uncertainty- Partner with stakeholder science teams for development and use of their scientific models for various aspects of capacity planning such as demand estimation, inventory flows, and multi-echelon supply chain management- Develop strategic plans for long-term capacity investments, in close collaboration with subject matter experts within and outside the team- Influence senior leadership on large-scale one-way capital and technological investments for designing our future fulfillment network- Partner with scientists across Amazon in developing scientific models that jointly optimize the Amazon supply chain BASIC QUALIFICATIONS- 10+ years of tech industry or equivalent experience- Experience with complex supply chains (>100 facilities, >1000 routes)- PhD in a quantitative discipline such as operations research, industrial engineering, computer science, economics, or an equivalent quantitative field. ...

AWS Support is looking for a high caliber Applied Scientist to build AI/GenAI experiences and foundations for Kumo Intelligent Tooling — the organization that owns products and services used by 10,000+ AWS Support staff to help 40,000+ unique monthly AWS customers, and is responsible for AWS Support’s strategic initiative to transform its business and delivery model through GenAI.We are looking for a Principal Scientist to join us and spearhead the AI revolution through intelligent solutions that assist customers and Support staff to troubleshoot and resolve technical issues. You are a hands-on contributor and will apply your knowledge to propose solutions, create software prototypes, and productize prototypes into production systems using modern software development tools and methodologies. In addition, you will support and scale your solutions to meet ever-growing customer needs use cases. You have strong verbal and written communication skills, are self-driven and deliver high quality results in a fast-paced environment.You will play a pivotal role in shaping the definition, vision, design, roadmap and development of solutions from beginning to end for hard, previously unsolved problems.Key job responsibilities- Lead and conduct advanced research in Large Language Models (LLMs), GenAI, and Deep Learning, with a focus on developing novel algorithms, architectures, and methodologies for technical support.- Stay up-to-date with the latest advancements in AI, LLMs, and GenAI, and identify opportunities to leverage cutting-edge technologies to deliver new Support offerings and capabilities to AWS customers.- Lead by example, demonstrating technical excellence that other scientists aspire to follow, fostering a culture of innovation and knowledge sharing, and taking time to mentor and develop team members- Collaborate with cross-functional teams, including scientists, engineers, and product managers, to translate research findings into practical applications.- Partner across AWS AI/GenAI service teams to influence and drive investment prioritization and product direction.- Evangelize our AI/GenAI innovations, results, and impact to customers, partners, and AWS senior leaders.About the teamKumo is the global product and engineering organization for AWS Support, a multi-billion $ business. Our mission is to empower innovators to get the most out of cloud services. We build technology that reimagines how people and automation combine to solve problems, remove risks, build with excellence, and drive business impact. We own critical cloud services used by all AWS customers to build, optimize, and operate at scale, including AWS Health, Trusted Advisor, Well-Architected, re:Post, Support Center, and AWS Managed Services. We also own services that enable AWS support teams to provide mission-critical, customer-obsessed support to our customers, including Command Center (the console platform for 14,000 frontline staff and technical account managers), Kumo Case Management (the contact center platform for technical support), Tool Contribution (the platform for support staff to build and reuse troubleshooting tools), and Business Case Authorization (the service for controlling access to customer metadata based on business justifications). AWS Kumo is a dynamic, agile, and collaborative team of individuals with diverse backgrounds, located around the globe with larger teams in the U.S., Canada, and South Africa.BASIC QUALIFICATIONS- Graduate degree (MS or PhD) in Computer Science, Machine Learning, Computational Linguistics, or a related field, with a strong focus on Natural Language Processing, Large Language Models, and Generative AI.- 7+ years of experience in AI and Machine Learning in industry.- Proven experience with a track record of thought leadership and contributions that have advanced business and customer results through AI. - Strong record of delivery in industry and ability to handle multiple competing priorities in a fast-paced environment. - Excellent written and verbal communication skills. ...

The Amazon Freight Less Than Truckload (AF LTL) team is looking for an experienced leader to own Network Design and position the AF LTL Network for current and future initiatives.Network Design sets the medium and long-term strategy for AF LTL and will ensure that AF LTL develops the optimal network to service our customers with a high quality and low cost LTL product. This role will be responsible for a variety of strategic projects including transitioning our network from outsourced to in-sourced operations, developing custom network solutions for new customer types, and evolving AF LTL's network topology strategy.Key job responsibilities- Create and deliver long-term (LTP) and medium-term planning (MTP) documents for AF LTL- Advise VP Level Leadership on Strategic Decision Making- Collaborate with Senior Manager and Director level leaders across the organization and influence medium/long-term decisions across business units to yield the best outcomes for customers- Lead ad hoc strategic projects including but not limited to evaluations of strategic partnership opportunities and business cases for new technologiesA day in the lifeAs the leader for AF LTL Network Design, you will be building the medium and long-term terminal expansion strategy for the US AF LTL program. You will work cross functionally within the AF Biz-Ops team as well as other internal teams (e.g. AMXL, Sort Centers) to balance cost/speed/quality tradeoffs, while developing the network for future expansion and opportunities. You will be the subject matter expert on terminal capacity modelling and network connectivity, as well as be a key partner to Finance on terminal ROI modelling. About the teamIn this role, the Principal Supply Chain Manager will be on the Amazon Freight Less-Than-Truckload (AF LTL) Operations team. AF LTL is a rapidly growing transportation start-up within Amazon. Our vision is to build a profitable, commercial LTL service that drives the Amazon flywheel and delights shippers with the most reliable, convenient, transparent and competitively priced service in the industry.BASIC QUALIFICATIONS- 7+ years of working cross functionally across several teams experience- 7+ years of managing, analyzing and communicating results to senior leadership experience- 7+ years of supply chain experience- Bachelor's degree- Experience implementing repeatable processes and driving automation or standardization- Experience defining program requirements and using data and metrics to determine improvements ...