Bellevue

Amazon’s Ship Tech Analytics team is responsible for owning major operational analytics products which power the analytical products used worldwide by all our operations employees. These products help provide insights and enable key decisions which help make the lives of our operations colleagues easier while also help deliver billions of packages on time. Our goal is to ensure the best delivery experience for customers across all geographies through a highly scalable, adaptive, and autonomous transportation network.We are looking for a product leader to be a part of our multi-year effort to build the next generation of GenAI-based descriptive and predictive analytical products around operations planning and intelligence products. They will own critical Amazon services that leverage real-time insights and predictive supply chain data across our entire network to drive automation, efficiency, and visibility. These services allow us to identify problems that could impact on-time delivery, take proactive actions to mitigate network and package level problems, and keep customers informed on what is happening.The ideal candidate is capable of breaking down and solving complex problems, and has a strong will to get things done! You will work on real world problems on a global scale. You own your products end-to-end and influence the direction of our product and technology which impacts hundreds-of-millions of customers around the world. You are a hands-on, pragmatic problem solver that easily balances trade-offs between competing interests. You thrive in a fast-moving team environment where you are able to juggle complex dependencies and requirements while producing optimal solutions.Key job responsibilities- Serve as the subject matter expert in operational analytical processes, descriptive analytics, and GenAI-based opportunities for product enhancement.- Collaborate with cross-functional teams, including engineering, design, and customer success, to translate business requirements into technical specifications and drive the successful implementation of new product features and enhancements- Develop a comprehensive product roadmap that aligns with the company's overall strategic objectives and effectively communicates it to stakeholders- Continuously gather and analyze customer feedback, market intelligence, and industry insights to inform product decisions and ensure the delivery of high-value solutions- Champion a user-centric design approach, working closely with Operational, Business, and UX team to optimize the user experience and drive product adoption- Manage the product lifecycle, from ideation to launch, ensuring that milestones are met, risks are mitigated, and the product is delivered on time and within budget- Represent the product and the company at industry events, conferences, and customer meetings to build brand awareness and strengthen relationshipsBASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...

The WW Ops Finance Standardization & Automation team is looking for a customer focused, driven Senior Product Manager-Tech to help lead the Financial Allocation product suite. This team has a fast-paced environment where we “Work Hard, Have Fun, Make History.”Key job responsibilitiesThe ideal candidate is passionate about products, has strong product development and process design skills, as well as exceptional project management abilities. They should also be comfortable dealing with unbounded ambiguity and operating in a fast-paced, entrepreneurial environment. They are able to develop and drive high-level strategic initiatives while rolling up their sleeves to get the job done. They are an accountable, hands-on problem-solver with a positive attitude, who lets nothing stand in the way. They know how to clarify the path forward and prioritize work. They know how to influence others. They are a natural collaborator equally comfortable talking business process with operation leaders, tech with developers, user experience with designers, positioning with product marketers, numbers with finance and marketing, and strategy with executive leadership. They will anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance the business needs versus technical constraints. This role will require high judgement on how we can deliver for customers in both the short- and long-term.Key job responsibilitiesThe critical functions for this leader are:• Be the ultimate owner of the product vision, strategy and execution for your product area.• Designing and implementing new processes to delight Finance customers at scale.• Implement and manage a Product/Program Management framework that ensures completeness of requirements and communication with stakeholders.A day in the lifeOn a typical day, you will talk to several customers, define and prioritize the roadmap, deep dive to root cause a customer issue, release the latest new feature, define and report business metrics, discuss radical new approaches to building and operating at scale, the list goes on.About the teamS&A’s mission is to be the bridge between value added short-term and long-term solutions with a vision to optimize, standardize, and automate reporting and tools for WW Ops Finance customers. The team drives standardization across Operations Finance and works to automate through product development and onboarding, customer engagement and continuous improvement.BASIC QUALIFICATIONS- Bachelor's degree- 5+ years of technical product or program management experience- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...

Do you have a passion for aviation? Are you interested in helping grow air transportation operations from the ground up? Amazon Air is looking for a Senior Product Manager to identify and develop game-changing air transportation product solutions for Amazon’s middle-mile transportation network, with the aim of ultimately improving our customers’ experience. Work will make a significant, measurable impact on the business goals for Amazon Air. If you want to work for a great company and have the opportunity to delight our customers, then join us in making Amazon history! The Senior (Sr.) Product Manager, AIR Expansion will be responsible for defining product requirements, setting strategy, and tirelessly championing the needs of our customers. This position will collaborate with internal as well as external stakeholders across multiple geographies. The Sr. Product Manager will understand the network nuances of a specific geography, identify opportunities to modify or build Amazon Air standard tools and processes and drive standardization of global Air Transportation mechanisms. The individual will work closely with the Technology and Research Science teams to design, test, and productionize technology solutions that will support effective management of network in terms of Safety, Planning, Operation, Service Performance, and Disruption Management.Key job responsibilities- Lead cross-functional teams to evaluate air transportation opportunities- Lead operational and technology integration efforts - Create a product strategy and manage the entire product life cycle from strategic planning to tactical execution - Define and write product requirement documents and gain buy-in of stakeholders and senior leadership- Manage and coordinate multiple project assignments that continuously improve customers’ experience and develop best in class air transportation capabilities- Establish goals and review metrics to identify opportunities and deliver success- Identify and communicate roles, responsibilities, and desired outcomes to cross-functional project teams to gain buy-in and deliver to product schedules- Represent the company with partners, and work across all relevant cross-functional areas to guarantee effective communication, implementation, and execution of objectives- Navigate through ambiguity, managing and coordinating multiple project assignments simultaneously in a fast-paced, deadline-driven environment, accepting ownership and accountability of the process and delivering on commitments- International travel required up to 20% of the timeAbout the teamMeet Amazon Air, yes Amazon has its own airplanes! We delight our customers by providing super-fast delivery across the widest variety of selection and customers.BASIC QUALIFICATIONS- Experience owning/driving roadmap strategy and definition- Bachelor’s degree in Product, Supply Chain, Industrial Engineering or related field- +5 years of Product or Supply Chain Management, Business Development or Technology Experience- Experience owning end-to-end delivery within aviation, transportation or related industry- Experience building product roadmap strategy and definition ...

How often do you get the chance to be a founding member of a team building a game-changing delivery experience that will WOW customers? If you're excited to join a startup-style team, contribute bold ideas, and shape Amazon's delivery future with an impact visible at the SVP level, this is the opportunity for you. The Add to Delivery team is looking for a strategic product innovator to lead the Selection Initiatives charter. In this role, you’ll define the vision for forward-deploying inventory to fulfillment nodes, curate the selection to meet local demand, and continuously improve through experimentation. You'll identify and eliminate friction points in selection initiatives, driving innovation and delivering a seamless, delightful customer experience. The Senior Product Manager, Delivery Stations and Selection Initiatives role demands a deep understanding of Amazon’s network, a keen focus on customer needs in selection, and curiosity to experiment your way toward new solutions. The ideal candidate is an experienced product leader and team builder with a track record of exceptional results. You excel at building strong cross-functional relationships, thrive in dynamic and ambiguous environments, and can manage multiple priorities with ease. You possess excellent judgment, high standards, and strong written and verbal communication skills. You dive deep into complex challenges but deliver simple, innovative solutions for customers. You are a trusted partner, a persuasive communicator, and someone people love working with. Most importantly, you are driven to pioneer new experiences, put the customer first, and challenge the status quo.Key job responsibilities1) Develop product vision and build product roadmap in coordination with several teams. Create buy-in for the product vision both internally and with key external partners2) Think big and global about the needs of our customer (both end customers and network) . Drive innovative selection initiatives from end-to-end that will delight the customer and improve our business3) Approach complex business problems, aligning divergent stakeholder teams to a common plan4) Partner cross functionally (business, engineering, UX, finance teams) to drive innovative features that are demonstrably impactful in shaping the customer delivery experience.5) Use high judgement to make critical tradeoffs, assess benefit and impact of new features and deliver without compromising long-term thinking and customer experience.6) Passionately advocate for the customer, integrate strong and clear analysis and business rationale into sound decision making.7) Demonstrate the ability to manage multiple projects and partner relationships, including work prioritization, planning and delivery.8) Comfortable with end to end experimentation to test hypotheses and develop features.9) Knows to have fun!About the teamWe consider ourselves a start-up team with a big vision, a charter to build and “anything is possible” mindset when faced with highly ambiguous and complex problems. We are a highly collaborative and high-energy team that isn’t afraid to swing for the fences or exceed expectations even on tactical projects.BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology products- Experience in managing selection/product category ...

Amazon’s Global Trade Services (GTS) organization plays a critical role in the movement of goods, software and technology across borders. The GTS Product team has the exciting mission to innovate and deliver data and technology solutions which support and automate program operations and unlock new business. We work with a world-wide team of compliance professionals, operations teams, software developers and regional business partners to enable continuity and growth in a dynamic import/export environment. The Senior Product Manager (Sr. PM) will be at the forefront of defining requirements and building features and/or net-new solutions to enable cross-border trade, improving efficiency, and solving for complex international challenges while still maintaining high quality standards. This person is comfortable with technical details and can participate in systems-related discussions. They have extensive experience deep-diving customer problems, defining a vision, managing an end-to-end product lifecycle, creating comprehensive roadmaps with clear milestones, and a proven track record of driving accountability across multiple partners. They are skilled at process improvement solutions and innovating in this space.The successful candidate is a strong thought leader who can prioritize well, communicate clearly, and partner effectively. This individual should be comfortable operating in an ambiguous environment to deliver sustainable, quality products and services in a high-growth environment where priorities shift rapidly. Influencing and team-building skills are essential for the success of this position. This person must be a customer-focused individual, adept at asking questions to identify a problem statement and get to the root cause. This position requires strong self-motivation and project management skills.Key job responsibilities- Drive scalable technical product solutions which ensure compliance with consumer product regulations - Work cross-functionally to understand all upstream and downstream impact of solutions implemented - Build roadmap, define features, contribute to system design discussions, and execute based on program needs - Communicate effectively with technical stakeholders - Partner with leadership, legal and other cross-functional teams to ensure product strategy aligns with program strategyAbout the teamAt Amazon, we're working to be the most customer-centric company on earth. We are a team of exceptionally talented, bright, and driven people. The Global Trade Services (GTS) team helps deliver hundreds of thousands of items each day, obsessing over the export and import compliance requirements globally so that our customers, vendors, sellers, and internal businesses can reliably send, transmit, and receive a broad range of products, software, and technology. The GTS Global Export team is dedicated to creating efficient processes that meet demanding cross border regulations, while minimizing impact to the business.BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 5+ years of product or program management, product marketing, business development or technology experience- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology products ...

How often do you get the chance to be a founding member of a team building a game-changing delivery experience that will WOW customers? If you're excited to join a startup-style team, contribute bold ideas, and shape Amazon's delivery future with an impact visible at the SVP level, this is the opportunity for you. The Add to Delivery team is looking for a strategic product innovator to lead the program International Expansion. In this role, you’ll define the vision for Add-to-Delivery and Forward Deployment of Inventory, product requires to meet local customers needs and continuously improve through experimentation. You'll identify and eliminate friction points, driving innovation and delivering a seamless, delightful customer experience. The Senior Product Manager, International Expansion for Add to Delivery and Forward Deployment of Inventory role demands a deep understanding of International customer needs, Amazon’s network,coordination with the Global Add to delivery product team, and curiosity to experiment your way toward new solutions. The ideal candidate is an experienced product leader and team builder with a track record of exceptional results. You excel at building strong cross-functional relationships, thrive in dynamic and ambiguous environments, and can manage multiple priorities with ease. You possess excellent judgment, high standards, and strong written and verbal communication skills. You dive deep into complex challenges but deliver simple, innovative solutions for customers. You are a trusted partner, a persuasive communicator, and someone people love working with. Most importantly, you are driven to pioneer new experiences, put the customer first, and challenge the status quo.Key job responsibilities1) Develop product vision and build product roadmap in coordination with the Add to delivery global team and International teams. Create buy-in for the product vision both internally and with key external partners2) Think big about the needs of our International customers (both end customers and network). Drive innovative experience design end-to-end that will delight the customer and improve our business3) Approach complex business problems, aligning divergent stakeholder teams to a common plan4) Partner cross functionally (business, engineering, UX, finance teams, operations) to drive innovative features that are demonstrably impactful in shaping the customer delivery experience.5) Use high judgement to make critical tradeoffs, assess benefit and impact of new features and deliver without compromising long-term thinking and customer experience.6) Passionately advocate for the customer, integrate strong and clear analysis and business rationale into sound decision making.7) Demonstrate the ability to manage multiple projects and partner relationships, including work prioritization, planning and delivery.8) Comfortable with end to end experimentation to test hypotheses and develop features.9) Knows to have fun!About the teamWe consider ourselves a start-up team with a big vision, a charter to build and “anything is possible” mindset when faced with highly ambiguous and complex problems. We are a highly collaborative and high-energy team that isn’t afraid to swing for the fences or exceed expectations even on tactical projects.BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology products ...

Our logistics teams are changing the way we interact with customers around the globe every single day and solving some of the biggest logistical challenges facing not just Amazon, but the entire industry. Amazon Logistics (AMZL) Engineering team is seeking a Sr. Product Manager to support the WW Strategic Planning and Engineering Organization (SP&E.) WW Strategic Programs & Engineering serves as the Single threaded leaders for programs that propel Amazon forward by (1) Increasing speed to customer, (2) Developing new businesses, and (3) Innovating in nascent spaces. The Sr. Product Manager within this will act as a Single Threaded Leader for one of our new products owning road mapping, feature iteration and product maintenance.To be successful in this role you will need to be able to influence and work with leaders across multiple organizations and geographies. You will manage large, complex projects and advocate on behalf of the customer to develop the next generation of AMZL delivery station.Key job responsibilitiesKey job responsibilities- End to end ownership of a coordinating direction and implementation of new products into the AMZL Network- Responsible for defining business and use case for new and legacy delivery programs while managing capex associated with program integration - Identify customer needs and develop integrated product solutions to solve the problem- Work autonomously in an ambiguous environment, understand business problems, city landscapes, scaling factors and dependencies - Deliver impactful projects in a systematic manner- Drive a culture of innovation across the AMZL Strategic Planning and Process Engineering Org.BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 5+ years of product or program management, product marketing, business development or technology experience- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology products ...

Are you passionate about revolutionizing the world of supply chain and logistics? Do you thrive in a fast-paced, customer-centric environment where innovation is at the forefront? If so, we have an exciting opportunity for you to join our dynamic SCI & AWD Operations team as a Product Manager.In this role, you will play a crucial part in shaping the future of Amazon's low-cost bulk storage and distribution network, known as Amazon Warehouse Distribution (AWD). You will collaborate with cross-functional teams to prioritize and deliver cutting-edge solutions that enhance our capabilities, optimize operational efficiency, and deliver unparalleled value to our Fulfillment by Amazon (FBA) sellers.Key job responsibilitiesOwn the product roadmap for SCI & AWD Operations, working closely with stakeholders to identify and prioritize initiatives that drive business impact and customer valueCollaborate with DC Operations, SCI Execution, Finance, XBPS Tech, and AWD Business/Product teams to define and deliver UTR capabilities and technology features across various operational stagesEnsure seamless integration of WMS UTR and supply chain execution to support diverse replenishment channels, including AFN and MCD, as well as FFCD customer needsDrive the scaling of MCD with UTR automation, expanding capabilities such as outbound shipping options, self-service channel management, and custom labeling and shipment prepChampion continuous improvement initiatives to refine problem-solving capabilities, defect management, and process optimization across inbound and outbound pathsLeverage data and insights to make informed decisions, measure success, and iterate on product strategiesBASIC QUALIFICATIONS- Bachelor's degree in Business, Supply Chain Management, Engineering, or a related field; advanced degree preferred- 5+ years of product management experience, preferably in the supply chain, logistics, or e-commerce domain- Strong analytical skills and a data-driven mindset, with the ability to translate complex business requirements into actionable product strategies- Exceptional communication and stakeholder management skills, with the ability to influence and align cross-functional teams- Experience working with agile methodologies and collaborating with technical teams to deliver high-quality solutions- Proven track record of driving product innovation, process optimization, and delivering measurable business impact- Passion for customer obsession and a deep understanding of the e-commerce and supply chain landscape ...

How often have you had an opportunity to be part of a team that is tasked with solving a huge business problem through disruptive, innovative technology? If you want to join a fast-paced, innovative team that is making history, reinventing an industry and breaking new ground for Amazon, this is the place for you!Surface Transportation org is expanding and introducing new capabilities to our Fleet Management business that supports all Middle Mile assets (tractors, trailers, box trucks, hostlers). In this role you will deliver world class solutions while wearing many hats and working in a highly collaborative environment that is more startup than big company. This role will require strong leadership skills and interaction/influence with teams across Amazon to drive the development of our maintenance business. The role involves day to day interaction with senior Amazon leaders as internal customers, understanding their needs and converting them into efficient business models. The role requires regular interactions with multiple teams and jointly working with them to meet both short term and long term business needs. This position is a multi-faceted role requiring the ability to balance strategy and execution.Key job responsibilitiesThis Product Manager will be responsible for consolidating technology requirements for the fleet management organization across teams, ensuring we prioritize effectively, and make informed trade-off decisions. You'll be the primary point of contact between multiple business units across the middle mile organization, consolidating business requirements into one unified vision, and distinguishing between immediate needs and foundational requirements. You'll work closely with internal tech partners to create the overarching technical vision for the team, align on a roadmap, and implement the plan. When possible, you'll benchmark our approach against industry standards and assist in buy vs. build decision-making.A successful candidate will have exceptional verbal and written skills with the ability to work across a broad range of internal and external stakeholders. In order to achieve business goals, it will be required to evaluate short term solutions against the long term vision to strike a balance between bias for action and think big. A successful candidate will have deep experience working with (or developing) asset management software, as well as having will have the ability to work in a highly ambiguous state and create order where it may be lacking.BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 5+ years of product or program management, product marketing, business development or technology experience- Experience in areas such as market research, statistics, finance or qualitative/quantitative research- Experience in delivering end-to-end customer research studies, including study design, fieldwork (qualitative research moderation and survey execution), analysis, recommendations, reporting and presentation of results to senior leadership- Experience working across functional teams and senior stakeholders- 5+ years of transportation asset management and maintenance experience, either as a business user or solutions provider ...

Come and be a part of Amazon's amazing growth story! If you are looking for an opportunity to solve deep technical problems and build innovative solutions in a fast paced environment working with smart, passionate team members, this might be the role for you! Amazon Supply Chain Optimization Technology (SCOT) powers Amazon’s fulfillment network, determining how much of a given product is needed at locations around the world in order to ensure product availability while maintaining optimal inventory levels at each storage location. This includes strategically placing and moving inventory across our network to serve customer demand as quickly as possible at reduced cost. (Learn more about SCOT: http://bit.ly/amazon-scot)The Inventory Placement team is seeking an innovative, entrepreneurial Sr Product Manager, Technical (Sr. PM-T). This role will own a roadmap for one of Amazon's key supply chain systems, defining product vision and driving product delivery.Key job responsibilitiesAs a technical product owner, you will define, launch and test significant features that address opportunities to save costs or increase delivery speed for customers. You will work closely to collaborate with stakeholders within and outside Supply Chain Optimization Technology teams worldwide in designing simple solutions that work across teams.Candidates should have a proven track record of owning strategic products from concept to launch, strong customer focus and business judgment, and be skilled at breaking down complex ideas into executable features and distinct phases.Key job responsibilities• Define a creative, high quality, long term product roadmap based on team strategy and vision• Develop detailed, crisp business requirements and user stories that can be used to create product specifications and architecture for each product and application• Create buy-in for the product/feature/service vision and strategy with stakeholder, technical and leadership teams• Drive product launches in concert with Engineering, Science and Analytics teamsAbout the teamOur Inventory Placement team owns the systems that decide where in Amazon's fulfillment network to put inventory for the millions of products that Amazon sells. We build optimization models to make these placement decisions driven by signals such as forecasted customer demand, the cost and speed of shipping from each warehouse to each customer, and the available capacity at various points in our network. Inventory placement is central to achieving Amazon's objectives to minimize the cost of fulfillment while offering selection to customers at the fastest possible delivery speeds. Our systems are built entirely in-house, and are on the cutting edge in automated large scale supply chain planning and optimization systems. We're simultaneously developing the science of supply chain planning and solving some of the toughest computational challenges at Amazon.BASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...

Not many teams aspire to zero. Welcome to the Worldwide Returns & ReCommerce team (WWRR) at Amazon.com.Amazon's WWRR is comprised of business, product, operational, program, software engineering and data teams that manage the life of a returned or damaged product from a customer to the warehouse and on to its next best use. Our work is broad and deep: we train machine learning models to automate routing and find signals to optimize re-use; we invent new channels to give products a second life; we develop world-class product support to help customers love what they buy; we pilot smarter product evaluations; we work from the customer backward to find ways to make the return experience remarkably delightful and easy; and we do it all while scrutinizing our business with laser focus.This role owns strategic product/program execution while owning the roadmap for RLS (Reverse Logistics Services) in partnership with product/business/tech teams from other orgs. This role will own the product feature development, enhancement and execution for Returns Transportation programs across product/tech orgs. This role offers working in a fast-paced environment with high leadership visibility.The successful candidate is a strong general athlete with product, program or general management experience. You thrive in ambiguity and have a willingness to roll up your sleeves to do whatever is necessary in a start-up environment. You are able to energize others with your vision, you have strong communication skills, are a great partner, and are able to influence at all levels of the organization. This role involves a wide range of problem-solving and will require the ability to identify opportunities with limited oversight, form strong recommendations supported by robust analysis, and build consensus and a plan of action around a common solution.BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology products ...

Fulfillment by Amazon (FBA) offers the full set of features that enable businesses to embark on new challenges while minimizing the risks inherent in traditional fulfillment processes. Whether it’s working with suppliers to create shipments, fulfilling orders for Customers around the globe, or finding ways to maximize profits, our fully automated systems are integrated across the supply chain, remove the complexity of fulfillment, and enable Sellers to double do­­­wn on what matters: the Customer experience. Sellers choose FBA not because of “what” we are (i.e. largest service provider) but for “who” we are, defined by the actions that we take when things don’t go as planned.Our team aims to build innovative solutions that help us identify, resolve and prevent defects during our fulfillment processes. We remove waste and unnecessary cost from the supply chain, accelerating the fulfillment process and delighting our Customers. As a Program Manager on this team, your responsibility will be to become a subject matter expert in the FBA Seller supply chain, identifying sources of defects to build innovative solutions to eliminate them. You will create a long term vision for the space, propose new ideas for processes that help eliminate the opportunity of defects, and partner with and influence key stakeholders to build automated systems to eliminate defects at its source. Key job responsibilities· Be independent and flexible with communication skills· Customer-centric· Be proficient in data analysis, project management, and stakeholder management.· Make sound business judgments to drive both tactical as well as strategic improvements· Own programmatic execution and the detailed and strategic levels· Identify, prioritize, and implement processes to eliminate defects in the supply chain· Create, develop, and drive solutions that lead to a richer end to end Seller experience while improving FBA profitability· Execute thorough root cause analysis and deliver results· Successfully operate and influence in a cross-functional capacity BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world class last mile operation, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors – called Delivery Partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages.This role affords an opportunity to work on the cutting edge of innovation, while directly contributing to driving an improved experience for Amazon customers and Delivery Partners. As a Program Manager for NA Flex Business Optimization, Strategy, and Scaling (B.O.S.S.) - Grocery Team, you will own strategy and initiatives around improving areas such as cost, quality, delivery partner experience, and expansion. To achieve your goals, you will work with functions that cut across the organization; including technology, operations, and marketing.Key job responsibilities- Own the long-term road map for improving business results- Develop and utilize data inputs and KPI’s in advanced analyses to inform operational adjustments and long-term technical solutions- Work closely with finance, marketing, capacity management, data science, engineering, and program management on process improvement and launch initiatives- Make difficult resource trade-offs and align leadership on inputs, outputs, and priorities- Define and create processes that will scale to meet growing business demands- Work closely with the business to understand day-to-day opportunities and pain points, and implement short term and long term solvesBASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Experience working cross functionally with tech and non-tech teams- Experience in complex problem solving, and working in a tight schedule environment ...

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world class last mile operation, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. This role affords an opportunity to work on the cutting edge of innovation, while directly contributing to driving an improved experience for Amazon customers and Delivery Partners.As a Program Manager for NA Flex Business Optimization, Strategy, and Scaling (BOSS) you will own strategy and initiatives within a specific business lane supported by the Flex program. To achieve your goals, you will work with functions that cut across the organization; including technology, operations, and marketing. These goals must be balanced with the needs of the business and take key operational metrics such as cost and quality into consideration. Effective stakeholder management skills is needed in order to effectively balance these competing priorities and deliver effective solutions on behalf of our customers and DPs.Key job responsibilities- Work closely with finance, marketing, capacity management, data science, engineering, and program management on process improvement and launch initiatives- Effectively influence stakeholders through collaboration and effective prioritization- Make difficult resource trade-offs and align Director and VP level leadership on inputs, outputs, and priorities- Own key performance indicators for cost, quality, and capacity while working closely with the business to understand day to day opportunities and pain points in order to implement short term and long term solves- Monitor project execution and ensure that the project delivery is to the appropriate level of quality and in line with its target dateBASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Amazon is looking for a Senior Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs across multiple verticals. This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. The ideal candidate will leverage extensive project management experience, combined with deep analytical capabilities and a keen sense of innovation, to lead complex projects from conception to completion.We are seeking a Senior Program Manager to effectively manage the creation and enhancement of our supply chain and transportation networks. In this role, you will scope large projects, track project timelines, and develop mechanisms for communicating status, risk, and business challenges. The ideal candidate must be adept at cross-team coordination, project management, and data analysis, with a proven history of delivering results.Key job responsibilities- Manage and oversee various cross-functional programs, ensuring successful delivery.- Develop and refine program strategies, effectively leading and motivating teams.- Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.- Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.- Foster collaboration with internal and external partners to optimize resource allocation and project success.- Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.- Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.- Identify and mitigate risks, preventing them from escalating into major issues.- Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.- Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.- Manage and communicate project budgets effectively.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan Learn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stockAbout the teamAmazon is seeking a qualified Senior Program Manager candidate to join Amazon Global Logistics (AGL). Amazon.com reaches customers around the globe on all seven continents and needs an individual who wants to help ensure a fast, cost-effective solution to delivering packages to every far reach of the world. Do you obsess over how to improve processes to deliver a superior customer experience? Do the words "that can't be done" drive you to find a solution for how "that can be done"? Do you desire a career that will focus on how to globalize the B2C delivery service and set the new standard for the balance of the industry to envy? Do you thrive off of detailed data analysis to develop optimized processes and drive continuous improvement of those processes? If these characteristics describe you, then come join the AGL Cross Border Exports team and help make the world smaller... one package at a time.Amazon Global Logistics (AGL) Cross Border Exports team currently seeks an innovative, hands-on, analytical, and results-oriented Senior Program Manager to lead the various initiatives to improve speed for US outbound cross-border deliveries to our customers in 190+ countries.A successful candidate must be passionate about understanding customer and process pain points, have an unending desire to uncover root causes of any defect, work independently, be comfortable with ambiguity, be able to influence internal/external partners at all levels of the organization, and have a strong delivery record and proven project management experience to own strategic, tactical, cross-functional, and technology projects and programs across multiple verticals. This role will particularly suit someone with strong skills in program management, analytics, queries, communication (both written and verbal), relationship building, and Customer Obsession. Additionally, the candidate must be willing to leverage extensive project management experience, combined with deep analytical capabilities and a keen sense of innovation, to lead complex projects through completion.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor’s Degree in Business, Engineering, Operations, Supply Chain, Transportation Logistics, or related field- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience working cross functionally with tech and non-tech teams ...

Amazon’s global fulfillment network enables any merchant to ship items that are ordered on Amazon to any place on earth. There is a complex network of ways in which items move between vendor locations, Amazon warehouses, and customer locations as well as several intermediate locations through which packages travel before reaching the customer. With a scale of millions of packages, each with different attributes and delivery requirements, what results is a highly dense graph of nodes.We have built a highly respected BI and Data Engineering team which is focused on solving complex problems in worldwide transportation using workflows, optimization algorithms, and machine learning systems. These are large-scale distributed systems handling millions of packages being shipped through the Amazon logistics network.As a Senior Program Manager, you will be responsible for managing complex, cross-functional data projects that involve multiple teams, including data engineering, BI, analytics, and business stakeholders. You will help create and maintain a comprehensive program roadmap that aligns with the team's strategic vision and ensures timely delivery of data products and services. Key job responsibilities- Create and maintain a comprehensive program roadmap that aligns with the team's strategic vision and ensures timely delivery of data products and services.- Regularly communicate project progress, key milestones, risks, and dependencies to stakeholders, ensuring everyone is aligned on project goals and outcomes.- Drive prioritization discussions for data engineering and BI initiatives, ensuring resources are allocated effectively to high-impact projects.- Define and monitor KPIs to measure the success and impact of data products and BI initiatives, and use these insights to drive continuous improvement.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.We are seeking an experienced Senior Program Manager who wants to join a team where you will be surrounded by people that are smart, passionate about cloud computing, and who believe world class support services are critical to customer success. The Tooling, Automation and Augmentation team within AWS Support focuses on preventing issues based on knowledge obtained during our support interactions, and for handling those contacts with quality and efficiency. To achieve this vision, we invest in technology to eliminate the root cause defects that cause AWS customers to seek help, build self-service tools to resolve their issues on their own without waiting for help from AWS, and provide our Support Engineers and Associates with the tools that automate routine steps and help them deliver consistent, efficient, quality resolution. Our team includes Product Managers, Program Managers, SDEs, and a range of operational and other specialty roles, and we operate at scale, spanning 50+ global locations.We are looking for a Senior Program Manager with a strong sense of ownership, who has experience organizing, designing and executing on program roadmaps & plans, in an ambiguous and complex environment. The leader will be responsible for driving strategic planning and the execution of large, complex launches across multiple organizations. This role requires working with and influencing Amazon product and tech teams across businesses and geographies. The ideal candidate will be passionate about customer experience, innovation, and cross-team partnerships to deliver business impact. You will partner with multiple Program, Product and Tech Teams to deliver a better customer experience. You will have the opportunity to create significant impact on our systems, our business and most importantly, our CustomersAbout the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

The Defect Prevention and Reconciliation (DP&R) organization aims to build innovative technology products that identify, resolve, and prevent defects from entering Amazon’s fulfillment supply chain. We eliminate operational waste and reduce cost, accelerating our fulfillment processes and improving customer experience. We are building a future where we capture, analyze, and explain every inventory defect across all stages of the supply chain (i.e. inbound, distribution, storage, fulfillment, returns). If you have an entrepreneurial spirit, know how to deliver, love to work with data, are deeply technical, highly innovative and long for the opportunity to build solutions to challenging problems that directly impact the company's bottom-line, we want to talk to you.The DP&R team is looking for a Senior Program Manager to establish the non-compliance monitoring system for packaging defect and drive the adoption of defect capture tool Worldwide. You will play a crucial role in planning, executing, and delivering complex programs that involve multiple teams and organizations. Your main responsibility will be to lead important initiatives, process improvements, or changes, ensuring measurable business results through careful planning, effective communication, and robust risk management strategies. You will define program objectives, roadmaps, and strategies that align with the overall business goals and metrics. You will navigate interdependencies, influence priorities, and make data-driven decisions on resource allocation and project prioritization. You will exemplify best practices in program management, fostering constructive dialogue, building consensus among diverse stakeholders, driving clear decisions, proactively identifying and mitigating risks, and ensuring alignment with organizational objectives. Additionally, you will streamline processes, increase team productivity, and eliminate dependencies that hinder innovation or user satisfaction. Furthermore, you will actively participate in hiring and mentoring initiatives, providing valuable feedback and assessments to nurture talent within the organization.If you enjoy dealing with high ambiguity, complexity and broad scope that will be at the epicenter of our initiative, come join us!Key job responsibilities• Define the program (mission, vision, tenets), set objectives, analyze data, drive improvements that are quantified with metrics, and influence resource allocation.• Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks).• Function as the strategic point of contact to business, operations, tech teams and must therefore be comfortable and confident liaising with remote global teams in business and technology at senior leadership levels.• Influence partner teams without authority, to overcome unforeseen obstacles, and drive inventory defect reduction through process improvements and technological solutions• Exhibit sound business judgment, proven ability to influence others, strong communication skills and analytical thinking skills.BASIC QUALIFICATIONS- Bachelor's degree- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) ...

Embark on an exhilarating journey as the Senior Program Manager for Delivery Service Partner (DSP) Capacity Planning, where you'll be the driving force behind transformative change and operational excellence. In this pivotal role, you'll harness your strategic prowess to revolutionize processes, identify bottlenecks, and catapult efficiency to unprecedented heights. Your unique ability to create seamless roll-outs of organization-wide initiatives will be the cornerstone of your success, as you orchestrate cross-functional collaborations that span the entire operational spectrum. With your exceptional talent for building consensus and creating buy-in from both upstream and downstream partners, you'll spearhead game-changing programs that resonate throughout the organization. Your keen analytical mind will be put to the test as you establish and monitor cutting-edge KPIs showcasing operational excellence, implement robust data quality reporting mechanisms, and drive data-driven decision-making to ensure effective reporting and identification of challenges in delivering capacity. You'll have exposure to senior leadership, showcasing your ability to manage high-stakes operational improvement projects from inception to execution. Your strategic insights and collaborative spirit will be instrumental in optimizing end-to-end high-volume planning processes for the DSP program, ensuring the timely delivery of critical milestones that impact thousands of DSPs. High-volume events are major surge periods that require managing dependencies across multiple teams. You will partner closely with leaders from multiple teams in order to become a central figure that can lead in organizing high-volume rollout elements while having the broad scope to recognize risks that individual teams may not see. This role will also build mechanisms to protect the DSP experience by proactively assessing how different elements of high-volume execution could impact delivery partner sentiment. Get ready to lead capacity planning communication efforts that will captivate and mobilize teams across the organization, as you champion projects that will redefine the future of the DSP program. Your unwavering commitment to excellence and your ability to inspire and guide cross-functional teams will be the catalyst for unprecedented success, solidifying your position as a key architect of our DSP program's continued growth and innovation.Key job responsibilities- Analyze and optimize operational processes, identifying bottlenecks and proposing improvements to enhance efficiency.- Establish and monitor key performance indicators (KPIs)- Implement data quality reporting mechanisms- Manage operational improvement projects from initiation to completion, coordinating with cross-functional teams- Drive efficiencies and seamless execution throughout the end-to-end high-volume planning processes- Lead capacity planning communication effortsAbout the teamHave you ever ordered a product on Amazon and wondered about its journey when it reaches your doorstep? Have you asked where it came from and how much it cost Amazon to deliver it to you? If so, the Amazon Delivery Last Mile team is the right team for you. As Amazon constantly works to be the most customer-centric company on earth, a key element of customer experience is how we fulfill and deliver their orders. Amazon aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible through a world class last mile operation. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Amazon's Fulfilled by Amazon (FBA) Voice of Seller team seeks a Senior Program Manager with a strong technical skill set and a proven ability to influence across multiple organizations. Over the last 20 years, the share of physical gross merchandise sales sold on Amazon by third-party Sellers has grown from 3% to over 60% in 2023. With over 2 million Sellers in multiple countries listing their products for sale on the Amazon Marketplace, these Sellers are increasingly critical to delivering on Amazon’s vision of offering the Earth’s largest selection and lowest prices. In our vision to build a global marketplace, we will provide easy-to-use tools enabling Sellers to make intuitive choices about how they send their inventory into Amazon’s Fulfillment Network in order to make their selection available to customers globally.You will join a dynamic team at the forefront of this vision, to grow our suite of inbound and capacity solutions, creating a richer end-to-end Seller Experience (SX) while improving FBA profitability. This role will expose you to Seller pain points and ability to reshape their experience by owning continuous improvements for a strategic global supply chain program. You will develop and report on business metrics that enable your program goals, work cross functionally with product, finance, engineering, and analytics stakeholders, and develop automation mechanisms to drive scalability. Key job responsibilities• Drive Seller Experience (SX) initiatives and leadership goals including Contacts Reopen rates, Negative response rates, Contacts Reductions, and contacts resolution SLAs• Drive alignment with senior leaders (including L8+) and key cross-functional partners• Identify automation opportunities to scale SX services and tools – design processes and procedures that scale with the business’ growth in volume, complexity across Established and Emerging Marketplaces• Set delivery/completion dates of program milestones and establish a regular review cadence to report on the state and impact of your initiatives according to established goals• Utilize metrics to deep-dive into issues and uncover business-driving trends and patterns. Set-up mechanisms to audit and perform necessary course corrections where needed to meet business objectives• Partner closely with other program/product managers, category teams, operations associates and tech leads to deliver on your roadmapBASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 5+ years of delivering cross functional projects experience ...