Bellevue

We are looking for a talented Senior Program Manager to drive the implementation of DSP Products and Tools across the DSP Americas network. Our scope includes Brazil, Canada and Mexico. As a team player, you have an opportunity to work with some of the best technical program managers, project managers, finance partners, and business leaders across the company to design the optimal plan to deploy DSP Tech tools that solve the capacity requirement and provide the best customer experience in the most cost-efficient way.This Sr. Program Manager will drive data-driven decision-making and analyze diverse sets of data to build insights for our business. This Sr. PM will be gathering owner insights, mining data, making recommendations, and helping senior leaders make key business decisions. This Sr. PM will have the opportunity to work with a large, complex, and unrefined set of data to gather insights across different countries. Key job responsibilitiesThis role requires working with cross-functional business teams across the company to jointly define requirements, develop solutions, and manage the timelines for all current and future DSP tech launches. This position involves regular communication with senior management on status, risks/opportunities and daily change control management. Cross-team coordination, project management and executive interaction skills are essential.• Manage full lifecycle complex cross-functional programs with considerable impact across multiple organizations• Partner with Data Engineers and Software Engineers to design products and systems to transform and analyze billions of data items.• Perform complex business analysis to help drive organizational decision-making• Manage medium to large-scale data analysis projects, identify business and technical requirements, and build automated reporting and insight methodologies and tools that are financially grounded, yet explainable operationally.• Develop improvements and invent new ways to manipulate/mine data from a variety of data sources.• Work autonomously, seeking to understand business problems, automation limitations, scaling factors, boundary conditions, and reasons behind leadership decisions·• Work with program managers, business leaders, and executive team to communicate and impact critical business initiativesAbout the teamThe Country Parity, Expansions and Integrations (CPE&I) team is responsible to drive parity and expand the DSP program across non-US countries in Americas. Coordinating and leading other +15 Product and Program central teams that support the program.BASIC QUALIFICATIONS- 8+ years of program or project management experience- MBA in supply chain, business, engineering, finance or related technical or quantitative field- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Language: Spanish and/or Portuguese ...

Are you passionate about making improvements to both internal and external customer experience? Do you thrive in a fast-paced, dynamic environment? Are you looking for a role with high impact and high visibility? We are looking for a motivated, organized self-starter to join as a Sr. Program Manager on the Delivery Service Partner (DSP) Performance Team!In this role, the Sr. Program Manager will be accountable for multiple VP and Director goals, and will need to work closely with senior leaders in the Last Mile space as well as key partner organizations to ensure success. The Sr. Program Manager will own performance programs and mechanisms used by internal customers, such as DSPs and Business Coaches (BCs).You will be successful in this role if you 1) have a strong sense of ownership and seek long-term solutions that allow the program to scale, 2) can develop data-based insights and turn them into actionable workplans, and 3) clearly communicate, both verbally and in writing, to drive buy-in and adoption across a diverse group of stakeholders with competing priorities. We are seeking a bar-raising candidate who will be able to: • Analyze metrics and behaviors to draw key business insights• Identify, develop and execute performance programs that will improve the safety, quality, and speed of customers’ shipments• Partner with cross-functional stakeholders to drive programs that enable DSPs to be successful• Think across all programs and other key initiatives in the Last Mile space, delivering holistic, scalable solutions•Operate and deliver in a fast-paced environmentBASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

The role of Sr. Program Manager - Employee Experience (EE) is to be the leader for employee experience, supporting Amazon Shipping teams through the development and implementation of employee experience, communication, and engagement strategy programs. The role would suit a tenacious, detail-orientated people person with a passion for creating great experiences along with an ability to wade through ambiguity to navigate a large-scale, complex business. The ideal person will be a role model for diversity, inclusion and able to help create a growth culture, based on learning, coaching and problem solving. Key Amazon leadership principles for the role include, but are not limited to: Customer Obsession, Earns Trust, Dive Deep, Invent & Simplify and Lean & be Curious.The role will help shape the employee experience strategy using internal survey data, direct employee feedback/anecdotes and industry best practices. It will also proactively guide Amazon Shipping leadership through quantitative and qualitative data, drive change in response to employee sentiment, and report progress through several communication channels. The role will work closely with Amazon Transportation Service (ATS) Tech leaders, PXT teams and key stakeholders across IND, US and EU regions to create cohesive programs, while working locally to continue to provide geography-specific options. A critical function of this role will be to provide program management leadership, support creation/implementation of team-level action plans in partnership with leadership, employee forums and affinity groups.Key Deliverables include: • Driving accountability and attainment of the Amazon Shipping Employee Experience vision and goals, as stated our annual operating plan• Build strong relationships with L7+ Leaders, and PXT team across their assigned geographies, co-creating action plans for employee experience initiatives and providing regular updates and counsel• Manage the creation, design and coordination of key programs content across regional teams• Simplifying the overall onboarding and ramp-up processes for new hires in the organization• Driving data collection and action planning efforts across teams where there is an opportunity to improve employee experience• Collaborate with ATS PXT Teams and Central Connections research efforts and share insights with regions where appropriate• Liaise with other PXT and L&D partners, to provide awareness of data trends and collaborate to identify opportunities to positively impact employee experience• Contribute to regular program reporting including Flash Reports, MBRs, and QBRs by outlining trends, opportunities, and providing talking points to be Leadership. Following each quarter close, conduct quantitative and qualitative analysis of employee experience in the region and report out a region/team summary of initiative implementation and effectiveness• Help leaders execute the proper leveraging of Employee feedback to drive both associate and leader engagementKey job responsibilities• Be the employee experience advocate, representing and protecting this through all strategies and decision-making• Drive utilization of voice mechanisms through reporting, communication and influence. Identify metrics and build mechanisms to track and review employee experience through the lens of these programs• Work as part of a global team, developing innovative internal communications strategies, clear narratives and scalable tactics that are tailored to and engage the employee base• Shared responsibility to develop employee experience, career growth, engagement and diversity and inclusion strategies, including specific communication cadences, programs and content• Proactively build and manage relationships with key internal stakeholders across a range of businesses, functions and locations• Drive positive employee programs and best practices by auditing execution of engagement programs and mechanisms, including Work Life Harmony• Provide expert internal communications counsel to Technology & PXT stakeholders and senior leaders within the organization while incorporating legal and PXT considerations across the regions• Work to ensure that Amazon Shipping teams have a strong community and social responsibility engagement plan, in line with worldwide tenets and guidance, to ensure Amazon Shipping is a good neighbor in the communities we operateBASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience defining and executing program requirements- Experience working cross functionally with tech and non-tech teams- Experience working in a matrixed organization ...

Amazon Workplace Health and Safety (WHS) Operational Excellence (OpEx) is looking for a Program Manager (PM) to drive continuous improvement safety projects. If you are a strategic thinker with a strong background in program management and continuous improvement, we encourage you to apply.Amazon remains steadfast in its commitment to becoming the global benchmark for safety excellence and places the highest value on safety in all planning and decision-making so leaders and associates work safe, have fun, and make history. We are actively seeking an experienced PM with a strong background in planning and leading safety initiatives that align with long-term business objectives. The ideal candidate will leverage extensive project management experience, combined with deep analytical capabilities and a keen sense of innovation, to lead complex projects from conception to completion. This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive communication skills are essential. This role is ideal for individuals who excel in transforming visions into actionable plans and guiding those plans to fruition. In this role, you will be responsible for program strategies, including the development and execution of detailed project roadmaps. You will work closely with various internal teams and stakeholders, harmonizing different perspectives and ensuring cohesive efforts towards common goals. Some travel may be required (no more than 25%).Key job responsibilitiesManage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver Define the program (problem statement, end state vision, milestones, key performance indicators), set objectives, analyze data and drive improvements that are quantified with metrics Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions Partner with teams across the businesses you support and beyond to source, allocate, and coordinate resources Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks) Work with program managers, business leaders and executive team to communicate and impact critical business initiatives Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers Create, communicate, and manage project budget A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! About the teamWorkplace Health and Safety (WHS) Operational Excellence (OpEx) is committed to the continual improvement of our people, processes, and performance to position Amazon as an industry leader in safety excellence. Drawing from field expertise, OpEx partners with cross-functional teams to resolve global challenges and proactively support 8,000+ WHS professionals. We partner with process owners to understand causal effects leading to defects, leverage process improvement tools and methodologies eliminating defects, improving efficiency, and driving change to optimize safety performance; creating a culture of safety excellence. We are open to hiring candidates to work from the following locations: Nashville, Bellevue or Arlington.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree- Demonstrated experience leading and owning cross-functional programs with tech and non-tech teams experience ...

Amazon Flex crowdsources independent contractors – called Delivery Partners (DPs) – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. Flex Growth & Expansion team is looking for a Sr. Program Manager to own end-to-end of expansions of our products into new territories. This individual will be an exemplary practitioner of Project Management, leading programs from ideation to launch by managing workstreams across a myriad of tech and non-tech stakeholders. Additionally, as the Sr. Program Manager, Growth & Expansion, you will be responsible for developing new iterations of our Amazon Flex program. You will start by interacting with business teams in NA, APAC, and EU to understand the most pressing challenges that they face, and by deeply understanding the current experiences for our Delivery Partners. You will develop PRFAQs and business plans that deliver great experiences for Delivery Partners and solve our business needs. This will include evaluating the current landscape, developing pricing structures, operational approach, financial models, and marketing plans. You will partner with our Amazon Flex technology teams and the broader Last Mile org to develop the product roadmap, and will partner with local teams to operationally execute on new business models.BASIC QUALIFICATIONS- 5+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 5+ years of defining and executing against program timeline & requirements experience- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience using data and metrics to determine and drive improvements- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) ...

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed customer expectations by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world class last mile operation, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. As Sr. Program Manager, Flex Pricing you will be responsible for building and maintaining the Flex pricing strategy. You will build a holistic vision to ensure that our pricing is competitive and meets business objectives. You will generate insights and partner with cross-functional teams to build automated pricing tools to scale our pricing models. You will optimize pricing decisions by building and maintaining new processes. You will be obsessed with the delivery partner experience, ensuring that we are developing the right pricing strategy and tools to deliver on business needs. If this sounds like an exciting fit for you, come join us and make history!Key job responsibilities- Build, implement, and maintain pricing strategies for new and existing businesses.- Build a scalable and logical process, utilizing historical data, that balances business needs.- Adjust and maintain pricing levers to optimize the Flex business.- Provide regular updates to senior leadership and partners on pricing strategy, methodology, and business impact.- Work cross-functionally to drive pricing strategy alignment and build tools to automate strategic pricing decisions.- Build a strong partnership with cross-functional teams to build automated tools and pricing strategies.- Develop and analyze operational dashboards to identify areas of opportunity and address pre-defined as well as ad-hoc business questions.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

The FBA Defect Prevention and Reconciliation (DP&R) organization builds innovative technical products that recognize, reconcile, and prevent exceptions within Amazon’s end-to-end supply chain. We are building a future where we capture, analyze, and explain every inventory defect that leads to reimbursement across all stages of the supply chain (i.e. inbound, distribution, storage, fulfillment, returns) and measure and improve Seller Experience. This role acts as a single-threaded-leader responsible for reimbursement integrity and risks. This includes leading setting up the programs and metrics to determine the use cases and size of the problem. You will be deep diving into operational inefficiencies, tracking performance, and working with Product, Operations, and Tech to drive automation. As part of this, to understand problems effectively, this role requires the ability to identify risks and opportunities in strategies, and organizational structure. This position is be responsible for making tradeoff decisions across multiple teams, VP organizations, and policies. This role is also responsible for writing business updates, requirements, and aligning stakeholders. If you have an entrepreneurial spirit, love to work with data, enjoy operational challenges, and are interested in building solutions to challenging problems that have a wide impact, this role may be for you.Key job responsibilities- Single threaded leader for seller defect and reimbursement integrity, risk and outlier analysis throughout Amazon’s supply chain including inbound, outbound , removals and customer returns- Define and deliver important programs with broad cross-organizational and/or cross-regional business impact.- Use data analytics to deliver solutions and mechanisms that resolve significantly complex problems and provide a long-term beneficial impact on a large segments, both internally and externally to DP&R.- Contribute both in and outside of DP&R to improves business efficiency, to simplify and to improve quality, to reduces bottlenecks, and to further deliver FBA’s value proposition to sellers.- Operate with autonomy, showing high judgment in decisions that have business and possibly technical implications.- Represent, verbally and in writing, complex decisions, trade-offs, and potential solutions clearly to VPs and when needed, SVPs.- Build consensus. Align teams toward coherent strategies. Bring clarity to complexity, probe assumptions, illuminate pitfalls, and foster shared understanding.- Raise the bar managing Projects and leading Program Management.BASIC QUALIFICATIONS- Bachelor's degree- 6+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 6+ years of working cross functionally with tech and non-tech teams experience- 6+ years of delivering cross functional projects experience- 6+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience ...

Rapid and Rural Logistics is looking for a Sr. Program Manager with a delivery record and proven project management experience to own and execute strategic, cross-functional operations and technology projects for our faster than Same Day operations. Robust understanding of fulfillment operations including under-the-roof processes, inventory flows, constrained FC assets (capacity and labor), quality, and long term roadmaps will help develop new innovations. This role will play a critical role in the expansion of the sub-same day program. It requires a high-level of ownership over the end-to-end process, the ability to think outside of the box, willingness to disrupt the current processes to create a new process, the ability to design sustainable solutions and influence stakeholders. This role requires scoping large ambiguous projects, managing to project timelines, and communicating to senior management on status, risks, and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.This role can be located in Bellevue or Nashville corporate offices.Key job responsibilitiesKey job responsibilities* Driving innovation that improves the under-the-roof processes and continuously removes cost from our fulfillment and delivery network* Partnering with cross-functional teams to plan, organize, execute, and standardize complex projects to achieve 2025 variable cost and quality goals* Gathering and analyzing data across fulfillment and delivery functions to establish global standards for operations and other cross functional teams* Analyzing and solving operational barriers with a focus on understanding root causes and driving forward opportunities* Developing Amazon best practices for internal operations* Leveraging analytics to support the future state of the businessThe Sr. Program Manager will also demonstrate:* Confidence operating in a highly ambiguous and iterative business space* High attention to detail including proven ability to manage multiple, competing priorities simultaneously* Willingness to challenge and influence big leaders* Ability to think strategically and execute methodically* Ability to work in a fast-paced environment where continuous innovation is desired* Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases* Ability to clearly communicate data insights to othersBASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience with Automation, Engineering, and Material Handling Equipment ...

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. As the ‘Program Manager – Sustainability’ for the Global Procurement Organization (GPO) you will be responsible for developing and implementing strategies that help us to achieve Amazon’s sustainability and Net Zero Carbon goals. This leader will need to work cross-functionally with many different stakeholders to integrate sustainability concepts into the delivery and operations of existing and new products and services.This opportunity requires strong knowledge of Scope 3 emissions, sustainable design and construction, an entrepreneurial spirit, excellent troubleshooting, problem solving, and project management skills as well as the ability to succeed in a fast-paced, technical environment. At the core of the position is being a self-starter, an analytical aptitude, and the ability to communicate to technical and non-technical stakeholders. Key job responsibilitiesKey Job Responsibilities:• Work with diverse stakeholders to develop, coordinate, and implement strategies and measures to reduce, measure, and report carbon reduction strategies in support of Net Zero Carbon,• Provide Category Managers with technical information about embodied carbon reduction within specific procurement categories,• Collaborate with stakeholders and category managers to identify cost effective strategies for improving sustainability in the construction and operations of Amazon buildings,• Educate suppliers, stakeholders, and Category Managers about Amazon’s sustainability goals,• Assist Category Managers to understand and implement carbon reporting across GPO Procurement categories,• Manage multiple, complex projects simultaneously,• Build relationships with external suppliers and partners, and with internal stakeholders,• Support Net Zero Carbon (NZC) Design projects,• Support Category Managers in procuring bill of materials and Environmental Product Declarations in bid/new builds,• Assist in developing contract terms for low carbon building materials such as concrete, steel with recycled content, and other materials.BASIC QUALIFICATIONS- 5+ years of program or project management experience- 5+ years of supply chain experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree ...

Amazon is looking for a Senior Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs across multiple verticals. This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. The ideal candidate will leverage extensive project management experience, combined with deep analytical capabilities and a keen sense of innovation, to lead complex projects from conception to completion.Amazon supports vendors, sellers, and third-party partners around the globe. As a (Senior) Program Manager with Amazon, you will have the opportunity to develop the business requirements and influence the success of these partners. In this role, you will own operational programs related to our vendors, and third-party partners and work to resolve operational issues. As a program manager you will work cross-functionally to drive customer centric programs. This role requires a deep need for stakeholder management, an ability to synthesize data and information, and communication across internal and external partners. Key job responsibilities• Manage and oversee various cross-functional programs, ensuring successful delivery.• Develop and refine program strategies, effectively leading and motivating teams.• Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.• Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.• Foster collaboration with internal and external partners to optimize resource allocation and project success.• Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.• Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.• Identify and mitigate risks, preventing them from escalating into major issues.• Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.• Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.• Manage and communicate project budgets effectively.A day in the lifeAmazon is looking for a Senior Program Manager in the new Vendor Lifecycle Management team for Global Fleet and Products. This team is responsible for developing a new centralized approach to vendor management in the areas of vendor identification and selection, vendor contract negotiation and execution, vendor onboarding, vendor performance management, vendor risk management, operational excellence and continuous improvement, and vendor offboarding. This role will support development of new processes for evaluating vendor performance, working cross functionally with each program and product team. This role will negotiate new contracts, and amend existing contracts. This role will standardize performance scorecards, develop new dashboards, merging new and existing data streams from our vendors and internal analytics teams. This role will stand up audit mechanisms and support risk assessments of third party vendors. This role will drive continuous improvement and cost efficiencies with vendors. This role will lead monthly and quarterly business reviews with strategic partners and vendors and internal leadership. BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience working cross functionally with tech and non-tech teams ...

Amazon Supply Chain Optimization Technologies (SCOT) works on some of the world’s most complex supply chain challenges, at Amazon scale. Within SCOT’s Optimal Sourcing Systems team, our tools enable retail vendors to manage their Amazon purchasing and inbound shipping interactions through multiple applications serving our vendor community. These programs aim to drive highly efficient supply chain operations between Amazon and our retail vendors worldwide, and shape what’s next for our global supply chain ecosystem. We are seeking a Sr. Program Manager (Sr. PM) to centrally manage the user engagement lifecycle for a designated set of supply chain tools. This includes identifying needs and opportunities for different user segments, synthesizing data and influencing roadmaps of multiple product teams, and centrally driving vendor adoption for supply chain tools. The ideal candidate is customer-obsessed, with an interest in solving supply chain problems and a blend of experience across product management, product marketing and cross-functional program management. They thrive in a fast-paced environment that requires strong technical and business judgment and solid communication skills, and are known for their bias for action and ability to influence partner teams.Key job responsibilitiesThis role will aggregate and analyze inputs from multiple sources and synthesize insights to influence technology decisions. They will partner with both internal and external organizations to understand and document nuances of vendor supply chain operations across company segments and geographic regions, quantify the needs of vendor segments and propose opportunities to close gaps through enhancements to supply chain product roadmaps or system capabilities. As new supply chain products or features are brought to market, the Sr. PM is responsible for orchestrating the new product offerings into vendor-centric adoption and operationalization strategies – i.e. designing and executing go-to-market plans, communications and launch strategies, as well as feedback loops to identify barriers to adoption and priorities for further enhancement. A day in the lifeYou will collaborate directly with multiple internal business teams or strategic selling partners to extract insights about needs and opportunities to improve supply chain efficiency. You will also pivot to interact with supply chain product teams, providing insights that will help define product requirements and value for our business and vendors. On any given day you may deep dive data to understand the behaviors, barriers and operational variances that impact supply chain operations for different vendor segments, or meet directly with users to better understand how they operate and test the effectiveness of designated product sets. Written documents are the primary mechanism for communicating insights, product opportunities, status updates and topics for debate; you will regularly author or contribute to documents that support the operational insights, awareness and adoption lifecycle of supply chain products. About the teamYou will join a strong, cross-functional team of product managers, business intelligence engineers, scientists, UX designers and software development engineers to build and operationalize vendor experiences and ML driven products that maximize the efficiency and effectiveness of supply chain operations to meet Amazon’s business goals and to make our customers happy.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience working cross functionally with tech and non-tech teams ...

Amazon Workplace Health & Safety (WHS) mission is to provide tools, resources, and environments that support safe, efficient, and healthy behaviors and encourage employees to proactively manage their health and well being. To support this focus area, Amazon is seeking a leader to serve as our Program Manager for Worldwide WHS to build programs that create a safe workplace and build a world-class safety culture. In this role, you will dive deep into operations processes; identify risks through data and first-hand experience; build programs and improve processes to eliminate risks; and influence operations to sustain a culture of safety. This role will focus on leading large, strategic projects within Amazon Business Units (BU) and across different geographies – the role will also look for ways to replicate these BU-specific solutions to other BU, and find commonalities to support scale and speed.The Sr. Program manager role will challenge you to push boundaries and lead transformative innovation while having the autonomy to make rapid data-driven decisions and invent on behalf of Operators (leaders) and Associates. In this role, you will work cross-functionally with members from various teams, including Operations; Amazon Fulfillment Technologies (AFT); Amazon Robotics (AR); Inbound Supply Chain; Launch; Sales & Operations Planning (S&OP); Capacity Planning; Finance and others to deploy solutions at scale.This position requires travel up to approximately 25%, when needed (and with appropriate health and safety conditions).Key job responsibilitiesThe ideal candidate has an obsession for customers and a strong interest in building innovative solutions; must have proven analytical capabilities (including ability to deep dive, root cause and permanently eliminate hazards and risks) and ability to multi-task; and can thrive in a fast-paced environment with exceptional communication and project management skills. The ideal candidate must have outstanding judgment, compassion, and interpersonal skills with the ability to work collaboratively with colleagues in many areas across the company. This role calls for an individual who is technically smart to gain credibility with customers and stakeholders at various levels of the organization.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanBASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree ...

Amazon World Wide Operations is seeking a Senior Program Manager to join our dynamic team.If you are a strategic thinker with a strong background in program management and the ability to drive cross-functional projects, we encourage you to apply. Embrace the opportunity to contribute to our dynamic and fast-paced environment. Apply now to be a part of our future-forward journey.Amazon Worldwide Operations is looking for Program Managers with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs within Amazon Transportation Services. These roles require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.Key job responsibilities- Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations- Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver- Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics- Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions- Partner with teams across the business you support and beyond to source, allocate, and coordinate resources- Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order- Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)- Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)- Work with program managers, business leaders and executive team to communicate and impact critical business initiatives- Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects- Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers- Roll up your sleeves and do whatever is necessary; general manager / owner mentality- Create, communicate, and manage budget for projectsA day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan Learn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stockAbout the teamOur wide array of business lanes offer a unique blend of challenges and opportunities. Whether your passion lies in operational excellence, technology innovation, or logistical expertise there is a place for your skills to flourish.Our Inclusive team culture values effective communication across teams and levels, while harmonizing the needs of internal and external customers. Your relentless focus on elevating the customer experience will be your guiding principle. Adaptability and prioritization in a dynamic business environment are key attributes. Embracing a goal-oriented, collaborative approach, our team is committed to delivering resultsBASIC QUALIFICATIONS- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field- 5+ years of program or project management experience- 5+ years of developing program strategies and plans, diving execution, and influencing senior stakeholders experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience working cross functionally with tech and non-tech teams- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) ...

As part of the WWRR planning team, you will drive strategic initiatives that fundamentally shape Amazon's return domain. This role sits at the intersection of customer experience, operational efficiency, and business growth, requiring both strategic vision and analytical rigor. You'll have the unique opportunity to influence how millions of customers interact with Amazon's returns while driving significant impact across diverse business and product teams. The position offers exceptional visibility and impact, working directly with senior leadership to transform how we approach returns management.In this dynamic role, you'll collaborate with diverse business stakeholders to identify, validate, and execute high-impact return reduction initiatives. Your responsibilities will span from strategic planning to tactical execution, requiring you to dive deep into business metrics, customer behavior patterns, and operational data. You'll leverage advanced analytical and problem-solving skills to transform complex data into actionable insights, presenting your findings through comprehensive documents to senior leadership. The role demands both creativity in solution development and rigor in execution. You'll need to balance competing priorities, manage cross-functional relationships, and navigate ambiguous business challenges while maintaining focus on measurable outcomes.You'll develop expertise in program management, data analytics, stakeholder management, and strategic planning - skills that are highly valued across Amazon. The fast-paced environment will challenge you to constantly learn and adapt, while the broad scope of responsibilities ensures continuous professional growth. Key job responsibilities- Strategic Initiative LeadershipOversee the end-to-end development and execution of multiple high-impact programs across various business teams. This involves identifying and validating new opportunities through rigorous data analysis and stakeholder collaboration, while defining clear success metrics and tracking mechanisms. - Analytics & Decision MakingYour role will require deep analytical expertise to uncover root causes of returns and quantify improvement opportunities. Critical to your success will be the ability to transform complex data into actionable insights, enabling data-driven decision making across the organization through clear, compelling analysis and communication.- Stakeholder Management & CommunicationA core aspect of this role involves building and maintaining strong relationships across multiple organizational levels. You'll partner closely with Technology, Product, Operations, and Business teams to drive solution development and implementation. Regular engagement with senior leadership through presentations and business reviews will be essential, as will leading cross-functional meetings and working sessions to align on priorities and execution plans. - Program Management & ExecutionSuccess in this role requires exceptional program management skills as you'll oversee multiple concurrent initiatives through various stages of development and implementation.A day in the life- Partner with business stakeholders to generate and validate return reduction opportunities- Lead program management for multiple initiatives from ideation to implementation- Conduct in-depth analysis of customer behavior and business metrics- Develop and present strategic recommendations to senior leadership- Drive data-informed decision-making - Build and maintain relationships with cross-functional partnersAbout the teamThe WWRR Planning team within Returns & Re-commerce focuses on ways we can preserve and create customer value while increasing the velocity of Amazon's cost flywheel.We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line. WWRR includes business, product, program, operational, BIE and economist teams, who together manage the lifecycle of returned and damaged products.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- SQL skills and experience ...

Are you passionate about quality and looking for an exciting challenge, while focusing on unique customer experiences? We are looking for an experienced Sr. Quality Engineer to join our team and make a difference!We take pride in our work - we work hard and play hard. Come join the Alexa International team!Our team focuses on expanding Alexa’s capabilities on a global scale. We take on the unique challenge of understanding the nuances of how Alexa enabled devices can serve customers’ needs in different cultures and locations. If you are interested in shaping the future of Alexa for customers around the world, come and join our team.The Role:QA Engineers test code at the user level, both manually and with automated tools. Our QA Engineers use black box, gray box, and white box testing techniques; they are able to understand software internals, debug problems using log files, and write automated tests and/or user-level test automation tools. Software QA Engineers work with Software Development Engineers to understand features and technical implementation. Software QA Engineers also work with groups such as Product Management, User Experience Design, and Customer Support to understand customer usage models and develop test plans and test suites that approximate real-world environments and regression tests. Software QA Engineers are also responsible for driving the software development process toward quality-centric methodologies.Responsibilities: - Evaluate device functionality and create test strategies and test cases to assess device quality for multiple regions. - Work with a team of quality engineering professions to ensure the highest quality product delivery against defined milestones - Provide detailed status reports for a wide range of stakeholders - Perform bug triage and defect tracking - Complete test execution and automation - Communicate with a wide range of stakeholders (users, other technical teams and management) to collect requirements, evaluate alternatives and develop processes and/or tools as needed to support the organization.BASIC QUALIFICATIONS- 6+ years of quality assurance engineering experience- 4+ years of delivering test frameworks, test tools, leading the QA projects and initiatives experience- Knowledge of QA methodology and tools, with demonstrated experience in an QAE role- Experience in automation testing- Experience in manual testing ...

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.AWS is one of Amazon’s fastest growing businesses, serving millions of customers in more than 190 countries. We are reshaping the way global enterprises use information technology and we are powering the next generation of global business leaders. From start-ups to multi-national corporations and governments, more than 1 million active customers trust AWS every month as their cloud platform. AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on AWS services. As a member of the AWS Support team, you will be at the forefront of Cloud technologies with interactions with the full breadth of AWS services. You will be surrounded by people that are extremely smart, passionate about cloud computing, and believe that world class support is critical to customer success. Amazon Web Services has an opening for an Sr. Readiness Manager focused AWS Support. The ideal candidate thrives in a dynamic, fast-paced and innovative environment, and brings strong experience managing projects and programs, leading cross-functional teams, managing risk, and driving change. As an Operational Readiness Manager, you will be responsible for organizing and managing the process to ensure that the AWS Support team is ready and able to provide world class customer support for the launch of new products/services and features across all our global sites. You will collaborate cross-functionally with AWS service (product) teams, marketing, training, and our AWS Frontline Support teams to ensure that employees are trained and operationally ready for the launch of new services. You will bring strengths in continuous improvement, breakthrough thinking, and play a significant role in driving and managing the readiness of our global support team to keep pace with the launch of each new product/service. Key job responsibilities• Collaborate effectively with AWS Service teams, marketing, subject matter experts (SMEs) and others on the AWS Support team to develop technical training, knowledgebase content, and ensure completion of key operational readiness requirements for the launch of new services and features.• Manage multiple projects and programs concurrently• Leverage rapid, agile development techniques• Foster strong relationships with teams across AWS, leading and influencing others effectively to achieve cross-functional alignment on goals and successful product/service launch execution• Perform needs analyses using available data and evaluate program results to continuously improve readiness and the customer experience with support on new services and features• Establish processes, tools, and tracking/reporting mechanisms to streamline and simplify launch preparations and readiness.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience working cross functionally with non-tech teams- 3+ years of managing stakeholders in cross-functional project experience ...

The Artificial General Intelligence (AGI) team is looking for a passionate, talented, and inventive Senior SDE with a strong machine learning background, to lead the development of industry-leading models with multimodal systems.As a Senior SDE with the AGI team, you will be responsible for leading the development of novel algorithms and modeling techniques to advance the state of the art with multimodal systems. Your work will directly impact our customers and will leverage Amazon’s heterogeneous data sources and large-scale computing resources to accelerate development with multimodal Large Language Models (LLMs) and Generative Artificial Intelligence (Gen AI). You will have significant influence on our overall strategy by working at the intersection of engineering and applied science to scale pre-training workflows and build efficient models. You will drive the system architecture, and spearhead the best practices that enable a quality infrastructure.The ideal candidate is clearly passionate about new opportunities and has a demonstrable track record of success in delivering new features and products. A commitment to team work, hustle, and strong communication skills (to both business and technical partners) are absolute requirements. Creating reliable, scalable, and high performance products requires exceptional technical expertise, a sound understanding of the fundamentals of Computer Science, and practical experience building large-scale distributed systems. This person has thrived and succeeded in delivering high quality technology products/services in a hyper-growth environment where priorities shift fast.Key job responsibilities- Responsible for pre-training multimodal LLMs - Work closely with Applied scientists to scale pre-training of machine learning models on GPUs while optimizing the training workflows using highly distributed training techniques and frameworks (Like FSDP, NVIDIA NeMo, Megatron Core etc)- Will work with other team members to investigate design approaches, prototype new technology and evaluate technical feasibility.- Will work in an Agile/Scrum environment to deliver high quality software against aggressive schedules.About the teamAGI Foundations team is responsible for building industry leading generative AI models.BASIC QUALIFICATIONS- 5+ years of non-internship professional software development experience- 5+ years of programming with at least one software programming language experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering team- 2+ years of expertise in Machine Learning and model training ...

Amazon Freight is seeking a dynamic and detail-oriented individual to join our Revenue and Demand Planning team. As a pioneering venture within Amazon, Amazon Freight is dedicated to extending Amazon's logistical prowess to enterprise clients as a premier B2B service. As our enterprise rapidly expands, we are eager to welcome a new analyst to our team.In this role, you will play a pivotal part in shaping our business trajectory by concentrating on developing sales and operational goals, crafting revenue forecasts, owning the forecasting model development, establishing KPI benchmarks, creating sales goals, and building out reporting processes. Through these efforts, you will drive sales strategies, enhance contribution margins, and elevate business efficiency through the lens of analytics and data-driven insights. Your responsibilities will encompass identifying growth opportunities, streamlining operations, and instituting benchmarks to propel our business into its next phase of expansion.Collaboration will be key, as you work closely with leaders and cross-functional teams spanning sales, operations, sales operations, finance, pricing, BI and product. While proficiency in data systems is essential, we are seeking an individual who can transcend mere data access and instead leverage analytics to devise innovative strategies and actionable recommendations, overseeing their implementation from inception to fruition.This role presents a unique opportunity to influence senior leadership and shape overarching business strategy, making it an ideal fit for individuals passionate about driving impactful change within a rapidly evolving enterprise environment.Key job responsibilities• Generate insights through advanced analytics and data mining• Lead strategic projects to formalize and scale organizational processes• Develop quantified views of financial inputs and outputs then implement and scale ideas• Contribute to, develop, and construct models to drive annual and quarterly financial plans and goals• Partner with stakeholders and leadership in building the business strategy, goals and mechanisms• Develop a deep understanding of business metrics and reporting tools to provide actionable intelligence with existing metrics or identify and propose new metrics, dashboards, scorecards.• Create program goals and related metrics, track progress, and manage through obstacles to help team achieve objectives• Growth and Optimization: Identify opportunities for improvement or automation in existing business strategies or processes and lead the changes using your business acumen and data. Your strategic vision will drive impactful enhancements to our P&L lines.• Build data reports and dashboards: Leverage your data skills and technical means (SQL, Excel, etc.) to enable achievement of business efficiency and tangible outcome across critical processes.• Generate ad hoc and monthly recurring analyses for goal tracking and operational performance, driving the rhythm of business• Tracking and Explaining progress to goalsKey job responsibilities• Proactively identify process gaps by analyzing data and anecdotes, propose viable solutions, craft concise and compelling strategies, and assist in the launch of new transportation modes.• Develop go-to-market plans for launching new business lines.• Collaborate with Sales, Operations, Product, Marketing, and Learning and Development teams to raise the bar on our diverse portfolio of initiatives.• Manage multiple projects simultaneously and work through ambiguities to achieve objectives while communicating progress to stakeholders and leadership teams.• Assist with ad-hoc requests and escalations as needed.• Proven track record in program management and launching new startups or business lines from the ground up.• Strong familiarity with Amazon Freight and the transportation industry.• Experience in developing and executing go-to-market strategies.• Strategic, creative, and organized, with the ability to balance qualitative and quantitative considerations in decision-making.• Comfortable working in fast-paced environments and handling a diverse set of stakeholders to solve significant problems and build scalable programs.BASIC QUALIFICATIONS- 5+ years of sales operations or equivalent experience- Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.- Bachelor's degree or equivalent- Intermediate SQL experience, including: compile queries, subqueries, aggregation/grouping, data modification, creating stored processes, creating ETL jobs etc. ...

Amazon is seeking a Risk Manager for Amazon Shipping, US. This is an exciting opportunity to join a new emerging business in transportation. As a risk manager, you will be responsible for identifying, analysing, and mitigating financial risks for our US shipping network. This role combines analytical expertise with strategic thinking to protect Amazon's shipping finances and ensure business continuity.Key job responsibilities* Create detailed analytical frameworks, standards and programs to enable risk identification and assessment for Amazon Shipping* Create mechanisms, standards and processes by translating Amazon Security Policies into real world applications to identify, classify and assess impact of negative events and bad actors.* Support teams across the globe to coordinate risk assessments to analyze current risks and identifying potential security risks that are affecting operations across the businesses, improve global risk management processes, and implement global standards.* Train, advise, and partner with other functions in identifying, analyzing and reporting on risks through robust standards and processes.* Work with stakeholders and internal customers to establish, provide, and agree on clear goals, objectives, and performance delivery outcomes as well as timelines.* Support planning and response with internal teams and manage relationships with business units and functions to deliver high quality results.BASIC QUALIFICATIONS- 6+ years of compliance, audit or risk management experience- Knowledge of Microsoft Office products and applications at an advanced level- Bachelor's degree or equivalent- Strong experience writing complex Risk Assessments, Business Reviews, and project charters ...

The Program, Project, Product, and Vendor Management Team within Amazon’s Logistics Claims Management and Operations group is seeking a motivated and experienced Senior Risk Manager. The ideal candidate will be familiar with insurance and claims programs and insurance policies, have a history of success in process improvement, have experience in vendor lifecycle management, and understand institutional program design and implementation. They will support a growing and evolving insurance program, partnering with key stakeholders to identify business challenges and develop creative, often novel, solutions. They will use data and metrics to propose program enhancements and modify standards as needed to improve our ability to scale. They will be comfortable presenting issues and proposed solutions to all levels of leadership through superior written and verbal communication skills.In this role, the Senior Risk Manager will use their expertise in liability and insurance, excellent analytical skills, and solid business acumen to deliver results. They will obsess over our customers (internal and external) and will work backward from the customer’s needs to create best-in-class processes. They are a trusted partner to our external partners and internal business operations and will leverage those trusting relationships to create excellent outcomes.Key job responsibilities• Manage all aspects of vendor relationships, from process implementation to performance evaluation and improvement.• Support document management and compliance.• Partner with stakeholders to create and manage compliance controls.• Clearly define and uphold performance standards based on organizational and team goals.• Identify opportunities for improvements across the entire auto claims program and all lines of business.• Effectively communicate recommended risk mitigation strategies and program/process improvements to cross-functional and internal leadership teams.• Support finance forecasting, reporting, and accounting processes.• Available for travel up to 25% of the time.BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 6+ years of compliance, audit or risk management experience- Knowledge of Microsoft Office products and applications at an advanced level ...