Bellevue

It’s no secret that Amazon relies on its technology to deliver millions of packages every day to its customers – on time, with low cost. The Middle Mile Technology organization, builds complex software solutions that work across our vendors, warehouses and carriers to optimize both time & cost of getting the packages delivered. Our services already handle thousands of requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers, owner operators and drivers worldwide, manage business rules for millions of unique products, and improve ordering and delivery experience for millions of online shoppers. That said, this remains a fast growing business and our technical journey has only started. Our mission is to build the most efficient and optimal solution on the planet, using our technology and engineering muscle as our biggest advantage. We aim to leverage cutting edge technologies in big data, , and techniques, and operate high volume, low latency, and high availability services. Oh, and we will need great leaders too (this is where you come in … read on)As part of the leadership team, you will lead technology product and management for an exciting and confidential initiative in middle mile organization. You will regularly interact with executive leadership and work with business teams to product , develop the product development , technology and execution. You’ll work in a fast paced environment and will be required to lead not only at the strategic level, but also day-to-day by diving deeply into business and technical domains. As a multi-discipline leader, the buck will stop with you - you will work alongside engineering (dev and test) organization.To accomplish this, you will be expected to have an established background in technology product development, excellent project management skills, great communication skills, and a motivation to achieve results in a fast paced environment. You should be somebody who enjoys working on complex system software, is customer-centric, and feels strongly about building good software as well as making that software achieve its operational goals.Come and see for yourself why we are one of the most admired company in the US, rated #1 in Innovation and # 1 in Customer Service, and be part of our tradition of working hard, having fun and making history! At Amazon, we hire hands-on managers at all levels. This leader dive deep into the details on business, operations and engineering. We need technical, detail-oriented leaders who can build and grow organizations.BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience in using statistical analysis to identify issues or opportunities for improvement- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology products ...

At Amazon, we're working to be the most customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new programs and services. You will help with the adoption of these new services and tools as a critical member of the Seller Fulfillment Services Team. Identify, design, develop, implement and execute new and existing processes, policies, goals and solutions to increase adoption of fulfillment solution that enhance the overall customer experience. Drive development efforts and manage priorities for project/program completion, including operational solutions. Create schedules, identify and communicate risks to stakeholders, define risk mitigation strategies, and facilitate appropriate engineering solutions. Develop system requirements to streamline and simplify tools used to manage and enhance the operational productivity, accuracy and effectiveness when helping deliver performance to customers. Evaluate effectiveness of current or future fulfillment channel performance. Collaborate with other departments to integrate with business systems and processes. Resolve problems concerning transportation, logistics systems, supply chain and fulfillment operations. Maintain metrics, reports, and process documentation to monitor and analyze delivery performance and key business performance indicators. Manage cross-functional teams and/or third party-vendors for implementation of project/program requirements. Key job responsibilitiesThe Sr. Product Manager will be responsible for building customer facing products that simplify the ability of our sellers to operate their business on Amazon marketplace, unlocking their true fulfilment potential. With a goal to improve customer and seller experience at every opportunity, this individual will work backwards from customer needs to reduce Seller friction, and in turn empower them to better control their business through our suite of products.About the teamAmazon’s Seller Fulfillment Services team builds products/software to help the hundreds of thousands of Amazon Sellers ship their orders from their own warehouses directly to our Customers. BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery ...

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. Amazon Global Procurement Technology (GPT) is seeking an experienced Sr. Product Manager (Technical) to envision, define and deliver Amazon's complex end-to-end Indirect Supply Chain technology solutions. This role will be responsible for partnering with internal business leaders and users to identify the most impactful business needs where technology solutions can deliver worldwide customer value to make Amazon's source-to-pay process even more efficient. Partnering with internal customers, cross-organizational technology teams and third party software vendors to identify, recommend and plan best in class business solutions, the successful candidate will bring clarity to ambiguous problems while collaborating with Program Managers and Engineers to plan and deliver impactful technology solutions. Developing 1-3 year strategies and product roadmaps, decomposing releases into prioritized feature-sets, identifying adoption metrics and tracking KPIs, analyzing and recommending best-fit solutions across internal and external software offerings and identifying opportunities to integrate systems into a cohesive user experience ecosystem, the GPT Sr. PM-T has the opportunity to drive innovation and measurable business results on a global scale.Given the breadth of the solutions we develop and integrate, this role will require coordination across internal and cross-divisional Amazon teams as well as third party vendors. You’ll work with customers, partners, and business stakeholders to align prioritized features with engineering solutions that deliver the most value and customer satisfaction. You will partner with business Directors and VP's as well as GPT Program Management and Engineering teams to define new capabilities and solutions through expertly crafted narratives, business requirements, market analysis, recommendations, and prioritized road maps, while driving clarity for business partners and engineers alike. Successful applicants will have experience aligning to measurable business goals (KPIs), developing product strategies, forming business sponsor and governance groups and user focus groups, creating product road maps, detailing functional requirements, crafting solution recommendations, facilitating business and technical meetings, partnering with resources outside of the team to get things done, making priority trade-off decisions, managing customer expectations, generating product buzz and communicating to a large number of stakeholders. The role is expected to communicate effectively to all levels within the company, both in writing and in meetings. The ideal candidate will have technical expertise, including a working understanding of systems design using common cloud technologies, able to actively participate in review discussions about engineering architecture and design, able to independently resolve integration challenges with other teams, and review UML, ERD and related technical diagrams and documents. The candidate will have experience managing complex products that span multiple projects and programs across multiple engineering and stakeholder groups. The successful candidate will thrive in a fast paced environment, deals well with ambiguity, develops and builds clarity, and is willing to roll up their sleeves to dig into any initiative or business problem. The candidate will have high standards for themselves and everyone they work with, and will be constantly looking around corners to prevent short sighted decisions while making trade-off decisions to optimize time-to-market. We are looking for a proven ability to work closely with the engineering team, and someone who is excited to take on new, ambiguous product domains that rely on the candidate's ability to generate clarity, solutions and a path to successful outcomes. TRAVEL REQUIREMENT: 25-40% Key job responsibilities - Support various business groups within the Global Procurement Organization, converting requests into value-justified initiatives, well-researched solution recommendations, product charters and roadmaps, a pipeline of feature-sets and deliverables to deliver value to multinational business teams. - Partner with business sponsors and stakeholders to identify clear and measurable path to improve Amazon's Source-to-pay process by reducing the risks to the supply chain process through technology improvements. - Apply a structured change management approach to roadmap changes and new product opportunities to effectively meet customer needs and maintain transparency. - Operate as a single-threaded-leader of the products within the PM-T's portfolio, taking responsibility for creatively delivering results through partnerships, vision and product leadership.KEY PERFORMANCE INDICATORS: - Earn the trust of key stakeholders both inside and outside of the department - Manage intake requests for features and projects, assisting requestors to value-justify their product and feature proposals - Become a subject matter expert for business processes and relevant technology systems within the assigned business domains and associated programs. - Champion standards and process improvements (both for business stakeholders and for Engineering and Program Management teams) - Create and manage measurements that track adoption and utilization of products and features, using KPI's to measure and drive successful goal completion and inform product road map pivot decisions - Speak the language of business; speak the language of engineering; think the language of product managementBASIC QUALIFICATIONS- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning- Bachelor's degree ...

Do you want to lead design of Amazon's last mile business product strategy? Do you thrive while working backwards from a customer problem statement or need and designing entirely new products from the ground up or significantly changing features and experiences? Are you looking for a role where you can have a highly visible international impact on the business? The Worldwide Delivery Service Partner (DSP) Product and Strategy organization is seeking a Senior Product Manager to drive rapid global expansion of Amazon’s Last Mile delivery capabilities.At Amazon, we're working to be the most Customer-centric company on earth. The Worldwide DSP Product and Strategy team is constantly re-inventing the customer experience. We're doing so by building a world class last mile operation that raises the bar on customer expectations by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible through a rapidly expanding global network of entrepreneur owned and operated small businesses (the DSP program). To enable the program to scale in a sustainable way, Amazon is seeking an exceptional Senior Product Manager who will define the vision and global product strategy for a product supporting a network of 3500+ individual entrepreneurs who are rapidly scaling small and medium businesses in 22 countries. This is a new and a fast-growing space with loads of complexity due to the unique challenges of taking a tested model and innovating new ways of delivering products across highly variable environments. This individual will work with cross-functional teams to leverage best practices from various last mile channels using diverse technology to ideate, design, and launch this new product. The optimal fit for this role will be a candidate wanting to roll-up his or her sleeves, dive into a challenge, develop a path forward by working with multiple stakeholders, and convince senior management that their solution is the best one. This will be a high visibility global role, meaning that the optimal candidate will be comfortable driving critical business decisions in fast paced, high pressure, and often ambiguous environment, and elevating critical one-way door decisions to senior leadership. A successful candidate will be customer focused, highly analytical, resourceful, a big thinker, a strong writer, and able to operate at all levels of the organization. Any background in logistics, last mile, supply chain and/or experience in risk management and product management will be considered a plus.Our organization is based in the US, but we support global operations across Americas, EMEA, and APAC. Domestic and international travel will be required 10-20% of the time.Key job responsibilities- Lead and deliver innovative products to drive step changes in DSP profitability and operating effeciency and eliminate DSP pain points- Manage the global product roadmap across all DSP geographies- Own the operational performance and all metrics/KPIs for DSP satisfaction and adoption for your product - Monitor the effectiveness of existing programs and vendors' services, using utilization data, real-time vendor data and feedback from the global stakeholders- Build and manage governance for global vendor management and provide metrics on performance and effectiveness- Partner with finance to develop financial models, run financial reviews and manage the governance, approval process and reporting for budgeting and funding the product- Define and maintain global business and technical requirements for your product. Communicate both product and project plans through clear, precise and regular communication with all stakeholders.- Retrieve and analyze data and insights both locally and globally to solve business problems at their root, stepping back to understand the broader context- Monitor project execution and ensure that the project delivery is to the appropriate levels of quality and in line with its target date, ensuring the overall integrity within the programBASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience managing third-party vendor lifecycle, including selection through RFP/RFI process, vendor performance management and vendor offboarding ...

Blink is at the forefront of the consumer electronics home security market, and is the result of one of the most successful Kickstarter campaigns ever. We have been growing at an astounding rate since the first product introduction in 2016. We are seeking a creative, customer-obsessed and results-driven Product Marketing - GTM (go-to-market) professional to help bring new products to market globally.The Blink PMM (Product Marketing) team is small, but mighty. We strike a balance between start-up nimbleness with a bias for action and scaled, customer-obsessed, data-driven decision making. We are a passionate group, collaborative in nature, and firm believers in hard work and teamwork. We are responsible for bringing to market all areas of the roadmap, spanning devices, new features, subscription features, new regions, and more.Key job responsibilities- Support the PMM team in executing product positioning, creative management, and other launch requirements for all global market segments- Collect and analyze consumer and competitive research for the product category in order to drive GTM and positioning strategy- Maintain strong cross-organizational communications (Sales/Creative Marketing, Operations, PR, Legal, Engineering, etc.) to ensure launch processes are on track- Coordinate creative requests and execution with design team for creative content such as packaging and online assets for all global regions- Manage vendor relationships and deliverables for items such as packaging creation- Develop personas and user stories to voice and creatively solve for customer needs from unboxing experience and purchase decisions through on-boarding and use- Build out strategic recommendations and drive positioning decisions with senior leadershipA day in the lifeAs a Product Marketing Manager at Blink, you will leverage your interpersonal and organizational skills to collaborate with cross-functional teams across Blink and Amazon (sales, marketing, engineering, program management, operations, legal) to launch innovative products and features for our customers across the globe. You will drive planning and strategy across Blink device and feature programs – coordinating with product, marketing, sales and public relations to deliver and document recommendations that optimize for customer and business success. You will collect and analyze consumer, product and market segment data to inform product and feature positioning strategy.About the teamBlink Marketing is dedicated to delivering the best experience for our customers while driving growth for the Blink business. We are committed to upholding our Leadership Principles including Learn and Be Curious, Earn Trust, Deliver Results, and of course — Customer Obsession. We strive to produce best-in-class content, creative, and campaigns across channels and markets. We embrace our differences, seek to raise the bar, and work tirelessly to surprise, delight, and innovate. Blink is one of the fastest growing businesses in Devices.BASIC QUALIFICATIONS- 6+ years of professional non-internship marketing experience- Experience leading go-to-market for consumer software or hardware product launches- Experience building, executing and scaling cross-functional marketing programs- Experience using data and metrics to drive improvements- Experience communicating results to senior leadership ...

We are seeing a hockey stick growth of our low cost bulk storage solution called Amazon Warehousing and Distribution (AWD). Drive marketing initiatives to grow this business multi-fold year over year. As the marketing manager, you will be responsible for developing campaigns and programs to drive business objectives, and collaborate with product team and internal stakeholders to execute the campaigns and track their performance.Key job responsibilities• Define the strategy and manage the full lifecycle of acquisition focused marketing initiatives for which you define measurement and report impact back to the business.• Analyze and define key objectives, messages and channels, to drive awareness and engagement of AWD.• Create high-quality, engaging communications and copy for customers across a variety of channels, including search, emails, FAQs, Help pages, newsletters, videos, websites, announcements, and others.• Build and execute digital campaigns (web, email, social etc) to existing sellers, measuring their effectiveness to enable future enhancements.• Create and maintain communications toolkits, processes, templates, and messaging for stakeholder teams.• Contribute to cadenced reporting and narratives (e.g., WBR, MBR, QBR, etc.) and are able to present them effectively to senior leaders.• Propose, execute, and scale new ways of creating and distributing communications, including identify and driving process improvements.About the team In this role, you will have the opportunity to build scalable marketing programs that drive growth of AWD business. You will develop engaging copy and content to engage sellers. You will manage and execute initiatives, working with cross-functional teams. You will have communications program management experience, excellent writing skills, and the ability to easily adapt communications for different audiences. You will exercise extremely high judgment in narrow time frames, inject logic and care into communications, and ensure marketing initiatives are delivered to the highest standards. You will also have a strong sense of brand and editorial voice, with the ability to harmonize messages across multiple channels and marketing vehicles.BASIC QUALIFICATIONS- 6+ years of professional non-internship marketing experience- Experience using data and metrics to drive improvements- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- Experience building, executing and scaling cross-functional marketing programs- Experience leading go-to-market for consumer software or hardware product launches ...

Are you Ready to Re-Shape the Supply Chain business for our Sellers?THE BUSINESSSince 2000, Amazon has made its shelf space available to third-party sellers, enabling them to reach hundreds of millions of customers, build their brands, and grow their business. Amazon’s Worldwide Selling Partner Services (SPS) is an accelerator for these independent businesses to grow and develop, enabling every brand – from the small business with an idea to the large, multi-national corporation – to thrive and grow into a global selling success. Fulfillment by Amazon (FBA) was foundational to this mission when it launched in 2006. At the time, the process of receiving a customer order, packaging it, dropping it off for delivery, and doing all of this fast was operationally intense. FBA gave sellers the option to outsource order fulfillment, customer service, and handling returns to Amazon so they could spend more time inventing amazing products for customers. Since then, Amazon has launched more services to support sellers’ broader supply chain needs, including now radically simplifying and automating the upstream supply chain journey, starting with manufacturing, through Supply Chain By Amazon (SCA).SCA will provide sellers an a-la-carte or end-to-end, fully automated set of supply chain services that provides a complete solution to quickly and reliably move products directly from manufacturers to customers around the world. It leverages Amazon’s advanced technology and supply chain capabilities to optimize end-to-end logistics, fulfillment, and transportation on behalf of sellers, simplifying the supply chain journey, while improving in-stock rates, reliability, speed, and cost. SCA will pick up inventory from manufacturing facilities around the world, ship it across borders, handle customs clearance and ground transportation, store inventory in bulk, manage replenishment across Amazon and other sales channels, and deliver directly to customers.We are in the early days of creating the SCA vision of the future and are looking for bold vision, highly strategic leaders to shape the future of this business.THE ROLEWe are seeking a passionate, experienced product marketing professional to own the execution and development of our go to market strategy for Supply Chain by Amazon. The Sr. Product Marketing Manager has a deep understanding of our product, priorities and business seller segments and needs, and can translate multiple inputs and data into a marketing content strategy and cohesive messaging framework . They will develop new and compelling foundational marketing content and assets that will be used by sales and marketing teams, evaluate the effectiveness of marketing campaigns and content, and make data-driven decisions on how to evolve our messaging and content. The successful candidate is a self-starter comfortable with ambiguity and navigating cross-functional stakeholders, with attention to detail, and who strives in a fast-paced environment. They work backwards from our customer, apply innovative thinking and dive deep to identify and mitigate gaps.Key job responsibilities• Define the strategy and manage the full lifecycle of acquisition focused marketing initiatives • Establish channel marketing programs for Supply Chain by Amazon, working with paid media, creative, central marketing teams• Build and execute high-quality marketing content and campaigns for customers across a variety of channels, including search, emails, FAQs, Help pages, newsletters, videos, websites, announcements, and others.• Create and maintain communications toolkits, processes, templates, and messaging for stakeholder teams.• Propose, execute, and scale new ways of creating and distributing communications, including identify and driving process improvements.• Lead creative refinements with Design teams to test and optimize customer communication and content strategies• Contribute to cadenced business reporting and are able to present them effectively to senior leaders.BASIC QUALIFICATIONS- 6+ years of professional non-internship marketing experience- Experience using data and metrics to drive improvements- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- Experience building, executing and scaling cross-functional marketing programs- Experience leading go-to-market for consumer software or hardware product launches ...

At Amazon Worldwide Returns & ReCommerce, (WWR&R), we aspire to zero: zero cost of returns, zero waste, and zero defects.We are an agile, innovative organization dedicated to “making zero happen” to benefit our customers, company, and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line. WWR&R includes business, product, program, data, and software engineering teams, who together manage the lifecycle of returned and damaged products.In this role, you will work closely with product managers, program managers, software developers, and operations stakeholders to improve associate experience within the Returns Grading tools. You will enhance the associate experience with a focus on improving grading accuracy and reducing operational cost. You will be the voice of the associate and advocate on their behalf, ensuring their needs and feedback directly inform product development and strategy Key job responsibilities1. Establish a continuous and objective UX research and Associate feedback mechanism to identify improvement opportunities within the grading tools2. Implement targeted UX/UI improvements based on research and feedback, focusing on enhancing the tools3. Develop a baseline Associate satisfaction score, benchmarking against similar tools within Amazon (if applicable), ensuring a structured approach for comparative analysis 4. Define clear metrics and KPIs for tool performance, Associate satisfaction and grading accuracy, ensuring these indicators reflect the effectiveness of new features and overall tool utility 5. Construct a robust analytics framework that delivers actionable insights into tool performance and Associate behavior, enabling data-driven enhancements 6. Ensure Associate feedback and emerging industry trends significantly influence product roadmap and feature prioritization 7. Develop a worldwide charter aimed at standardizing Associate satisfaction and engagement measurement 8. Implement a framework for collaboration with regional stakeholders to address unique use cases that impacts Associate experience, ensuring global initiatives accommodate local requirements while maintaining a cohesive strategy BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience in influencing senior leadership through data driven insights- Experience working across functional teams and senior stakeholders ...

At Amazon Worldwide Returns & ReCommerce, (WWR&R), we aspire to zero: zero cost of returns, zero waste, and zero defects.We are an agile, innovative organization dedicated to “making zero happen” to benefit our customers, company, and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line. WWR&R includes business, product, program, data, and software engineering teams, who together manage the lifecycle of returned and damaged products.In this role, you will work closely with product managers, program managers, software developers, and operations stakeholders to improve our Reverse Logistics Evaluation software. You will enhance the associate experience with a focus on improving grading accuracy and reducing operational cost. You will be an expert in the functionality and user experience of our core, associate-facing software, which is responsible for ensuring accurate item condition grading, optimized recovery, and best-in-class customer experience.Key job responsibilities- Establish a continuous and objective UX research and Associate feedback mechanism to identify improvement opportunities within the grading tools- Implement targeted UX/UI improvements based on research and feedback, focusing on enhancing the tools- Define clear metrics and KPIs for tool performance and grading accuracy, ensuring these indicators reflect the effectiveness of new features and overall tool utility- Construct a robust analytics framework that delivers actionable insights into tool performance and Associate behavior, enabling data-driven enhancements- Develop a worldwide charter aimed at standardizing tool experience across regions- Implement a framework for collaboration with regional stakeholders to address unique use cases that impact our tools, users, and customers, ensuring global initiatives accommodate local requirements while maintaining a cohesive strategyBASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience owning technology products ...

Amazon's Middle Mile Transportation Technology team is chartered with building complex software solutions that work across our vendors, warehouses and carriers to optimize both time & cost of getting the packages delivered. Our services already handle thousands of requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers, owner operators and drivers worldwide, manage business rules for millions of unique products, and improve ordering and delivery experience for millions of online shoppers. Our mission is to build the most efficient and optimal transportation solution on the planet, using our technology and engineering muscle as our biggest advantage. We aim to leverage cutting edge technologies in big data, machine learning, and optimization techniques, and operate high volume, low latency, and high availability services. We are looking for an Analytics Program Manager to be part of Middle Mile supply and routing optimization team.As part of this team you would work on program management for supply optimization, work with business stakeholders to drive process improvement, generate ideas, and validate entitlement based on true production behavior. You will draw upon advanced analytical, problem solving skills, and passion for delivering business insights and analytics through long form documents to senior leadership. You will have broad technical skills to develop data visualizations and build automation solutions that drive business decision making and process improvement. You’ll work in a fast-paced environment and will be required to lead not only at the strategic level, but also tactically day-to-day by diving deeply into business and technical domains. As a multi-discipline leader, the buck will stop with you - you will work as part of the engineering organization. This role will have high level visibility due to the nature of the analyses being maintained, built, and the network impact of analysis conducted. This role has great exposure to a broad scope that can really help shape the future of operational fulfillment and promotes career progression.Key job responsibilities - Creating and implementing data driven improvements to Amazon's transportation network that deliver flexible and efficient products for our customers- End-to-end ownership of requirements gathering, documentation, planning, and implementation of cost-effective solutions for Amazon transportation network - Communicate and collaborate cross-functionally across multiple teams in operations, technology and planning to define strategic roadmaps while keeping the impact of the solution to all stakeholders in mind - Designing and implementing feedback mechanisms to drive performance and cost improvement in processes - Ability to deep dive and do root-cause analysis using data, and create metrics-driven, actionable, and sustainable solutions for the future - Monitor key performance indicators across nodes and analyze their drivers to determine the level and type of engagement required based on the risk to customer experience and utilization of technologyBASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Amazon's Worldwide Operations Sustainability team (WWOS) seeks an experienced Senior Program Manager (Sr PM) to spearhead employee sustainability engagement initiatives and develop a strategy for reducing the carbon footprint of employee commutes. We are seeking a passionate leader who is excited about sustainability and eager to harness the power of Amazon operations employees to support on our path to achieving net-zero emissions worldwide and meet The Climate Pledge by 2040. In this role, you will be working with cross-functional stakeholders across Amazon (including Operations, PR, Communications, HR, Policy, etc.) to develop a comprehensive sustainability engagement communications plan and strategy for a net-zero carbon employee commute by 2040. Earning trust with operations stakeholders and influencing without authority is essential to success for this position. In addition to analytical strengths, the role requires strong written and verbal communication, stakeholder engagement, and collaboration skills.Key job responsibilities* Prepare regular reports on program progress, challenges, and successes for directors and VPs* Develop and track key performance indicators (KPIs) related to commute decarbonization and employee engagement.* Explore and implement technological solutions to support sustainable commuting and engagement (e.g., commute tracking apps, gamification platforms) * Research and stay updated on best practices in sustainable transportation and employee engagement strategies.* Develop and implement a comprehensive strategy to reduce carbon emissions from employee commutes. * Design and launch innovative programs to encourage sustainable transportation options (e.g., public transit, carpooling, cycling, electric vehicles). * Engage in public-private partnerships and industry coalitions to unlock innovative solutions for low carbon employee commutes.* Partner with HR and other departments to integrate sustainability goals into company policies and benefits packages * Create and manage employee engagement campaigns to raise awareness about sustainability initiatives and encourage participation * Develop internal communications and marketing materials to promote sustainability programs A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamWorldwide Operations Sustainability (WWOS) sets the vision and strategy for sustainability within Amazon ops, including the overarching strategy and interim targets to achieve the Climate Pledge by 2040, and topics that extend beyond decarbonization.WWOS centrally coordinates strategy across Operations in all regions, particularly on topics that transcend business unit boundaries. The mission of WWOS is to accelerate outcomes for key decisions, identify the right stakeholders to make decisions, and provide central guidance for resource allocation to drive our path for the Climate Pledge.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree- 5+ years of communicating with and presenting to executive and senior audiences experience- Experience working cross functionally with tech and non-tech teams ...

As we strive to be Earth's most customer-centric company, Amazon has reinvented how hundreds of millions of people shop online – providing Customers with the opportunity to find and discover virtually anything they want to buy and providing millions of Sellers with a platform for growing successful businesses. Thousands of Amazon Sellers ship their orders directly from their own warehouse and we are building software to help them offer their items through programs like Merchant Fulfilled Network (MFN). True to Amazon’s tenets, customer and seller obsession are always at the forefront of our decisions. We innovate and design our services and tools with a focus on customer and seller experience, followed by our focus on technology and worldwide scaling.The Seller Fulfillment Services team is looking for an experienced Program Manager III with experience in online, e-commerce logistics or fulfillment. You will be responsible for designing, launching, and driving adoption of new transportation and fulfillment initiatives that shape the future of the customer experience for merchant fulfilled shipments on Amazon. This position includes working extensively with third party carrier stakeholders internally and externally to drive adoption of MFN transportation offerings world-wide. A successful candidate will set work with 3P carriers, product teams, country leadership teams, and account management teams to clear hurdles to growth in WW marketplaces and allow sellers to deliver improved delivery experience for customers. Candidates will have an established background in transportation, program management, excellent communication skills, and a motivation to achieve results in a dynamic fast paced environment.Key job responsibilitiesKey job responsibilitiesIdentify, design, develop, implement and execute new and existing processes, policies, goals and solutions to increase adoption of fulfillment solution that enhance the overall customer experience.Drive development efforts and manage priorities for project/program completion, including operational solutions.Carrier Scoping & Contract Negotiation:Analyzing data to identify commercial opportunities with carriersCreating and presenting volume projections to carriersNegotiating contracts that align with Amazon's MFN transportation strategyEnsuring high standards, attention to detail, and creativity in managing contract termsCarrier Onboarding, Integration, and Maintenance:Owning the configuration and operational details of assigned carriersCoordinating the integration process with product and tech teamsDeveloping business requirement documents (BRDs) to capture all integration requirementsBalancing the needs of tech teams and the carrier negotiationsA day in the lifeCarrier Management (Day-to-Day):Monitoring carrier performance and shipment volumesPresenting insights and recommendations to senior leadershipHandling day-to-day issues like tickets, claims, invoicing, and escalationsRepresenting carriers in internal forums and collaborating cross-functionallyThe Carrier Manager role requires a blend of strategic thinking, operational expertise, and strong cross-functional collaboration to ensure Amazon provides the best transportation solutions for its Sellers.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) ...

Amazon shipping is seeking a strategic and results driven leader to join as a Sr. Program Manager to lead critical Program charters for our org. We are looking for a talented individual who is able to work in an ambiguous environment, manage multiple stakeholders; and lead initiatives to improve Address Code and Pickup Experience issues. You will have a detailed/analytical mindset as well as think big attitude and will be responsible to liaise with key stakeholders across Amazon Shipping Commercial/Product/Tech/Operations teams and internal partner teams. You will be a natural self-starter who is comfortable driving complex cross-functional Programs and will have a strong management and analytical skills, and be an effective communicator. As a Sr. Program Manager, you will own the WW execution for growth of the Program Charter. You should have proven experience in strategy, large-scale execution, entrepreneurial innovation, working cross functionally with operations and engineering teams, and people leadership in a matrix environment. This role requires comfort in ambiguous situations and maintaining a high bar in a dynamic, fast-moving environment. Strong business judgment, ability to influence cross-functional and remotely located teams, a customer-centric and creative mindset and strong analytical skills are also essential.Key job responsibilities• Manage the program charter by driving strategic initiatives for growth and quality improvement.• Build and manage relationships with key stakeholders across Amazon Shipping. Commercial/Product/Tech/Operations teams and internal partner teams.• Lead/support development of product and operational requirements in close collaboration with product, engineering, and operations teams. G• Lead and/or support in key leadership update documents such as MBR/QBR, WW VP goals review. • Deliver clear and concise updates on status of the Program with detailed commentary on key challenges, risks and mitigations implemented.About the teamAmazon Shipping is an industry leading shipping service provider (SSP) that offers better reliability and shipper/recipient experience at the right price point within every marketplace we operate. Over the last 25 years, Amazon has built a world-class operations with Amazon Fulfillment Network (AFN). Amazon Shipping has developed the technology, commercial expertise, and operational processes to externalize this network, reducing overall costs to Amazon through incremental density and monetizing our logistics capability. Our goal is to become customer obsessed and sustainable business, helping Amazon reduce its dependency on third-party SSPs and providing retailers with high quality shipping solutions.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Would you like to be part of a team focused on driving innovation in the transportation industry, while working to empower entrepreneurs, and contribute to Amazon’s sustainability goals? Amazon Freight Partner (freightpartner.amazon.com) is a new program that enables entrepreneurs to start and grow their trucking business alongside Amazon, with exclusive training, ability to hire from their local communities, and long-term growth potential. The Amazon Freight Partner (AFP) team is seeking candidates with entrepreneurial spirit who are quick learners and comfortable operating in a fast-paced environment.As a Sr. Program Manager in this role, you will be responsible for making sure AFP capacity is used efficiently and running simulations to identify best use of capacity. You’ll work in a fast paced environment and will be required to lead not only at the strategic level, but also effectively day-to-day by diving deep into business and operations domains. The Sr. Program Manager will partner closely with planning and routing teams to define processes and improve efficiency.As an ideal candidate, you will need an extensive background in program management, demonstrated leadership of high-impact strategic initiatives, and experience in managing and driving process improvement initiatives. The role requires rapid learning in new domain areas, understanding integration between products and systems, technical skillsets in analyzing data to make product decisions. This role offers an opportunity to play a prominent role in leading efforts that make a difference to our customers, while improving our efficiency and cost structure. This role is inherently cross functional - you will work closely with engineering, business, operations, finance and executive teams. This job will require exceptional communication skills and having the ability to work independently in a high-pressure environment with all levels of leadership, and exercise sound judgment where clear guidelines may not exist. The successful candidate will be proficient at solving complex challenges, communicating persuasively and with a strong bias to get things done and deliver results.The Middle Mile Transportation Technology organization builds complex software solutions that work across our vendors, warehouses and carriers to optimize both time & cost of getting the packages delivered. Our mission is to build the most efficient and optimal transportation solution on the planet, using our technology and engineering muscle as our biggest advantage. We aim to leverage cutting edge technologies in big data, machine learning, and optimization techniques, and operate high volume, low latency, and high availability services.About the teamAmazon Freight Partner (freightpartner.amazon.com) is a new program that enables entrepreneurs to start and grow their trucking business alongside Amazon, with exclusive training, ability to hire from their local communities, and long-term growth potential. The Amazon Freight Partner team is seeking candidates with entrepreneurial spirit who are quick learners and comfortable operating in a fast-paced environment. BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Amazon World Wide Operations is seeking a Sr. Program Manager to join our Dynamic team.If you are a strategic thinker with a strong background in program management and the ability to drive cross-functional projects, we encourage you to apply. Embrace the opportunity to contribute to our dynamic and fast-paced environment. Apply now to be a part of our future-forward journey.Worldwide Operations is looking for Program Managers with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs within Amazon Transportation Services. These roles require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.Key job responsibilities- Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations- Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver- Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics- Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions- Partner with teams across the business you support and beyond to source, allocate, and coordinate resources- Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order- Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)- Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)- Work with program managers, business leaders and executive team to communicate and impact critical business initiatives- Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects- Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers- Roll up your sleeves and do whatever is necessary; general manager / owner mentality- Create, communicate, and manage budget for projectsA day in the lifeNOTE: This is a hybrid role, requiring Program Managers to be on-site at least 3 days a week in a corporate office. Some travel may be required (no more than 25%).About the teamOur Inclusive team culture values effective communication across teams and levels, while harmonizing the needs of internal and external customers. Your relentless focus on elevating the customer experience will be your guiding principle. Adaptability and prioritization in a dynamic business environment are key attributes. Embracing a goal-oriented, collaborative approach, our team is committed to delivering results. We are open to hiring candidates to work out of one of the following locations:Bellevue, WA, USA | Seattle, WA, USABASIC QUALIFICATIONS- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Demonstrated experience leading and owning cross-functional programs- Experience using Microsoft Excel including pivot tables, macros, index/match, vlookup, VBA, data links, or similar functions ...

Amazon has spent years building one of the world’s most efficient and optimized supply chains. Amazon Warehousing and Distribution (AWD) builds on that foundation with a bulk storage and distribution service for FBA sellers. This team continues to innovate towards creating an integrated end-to-end supply chain offering.We are looking for a passionate, result-oriented, and influential Sr. Program Manager to drive the Operations Experience for AWD. This is an opportunity to work in a startup like environment within Amazon and we seek candidates who are motivated by a fast-paced and highly entrepreneurial environment. This role is a part of a global organization. The successful candidate has program management and operations experience. This candidate must be an effective partner, as they will need to drive issue resolution and experience improvements through Operations partners. This candidate must be able to navigate ambiguity and new program launches. We are looking for someone who is detail-driven, and has excellent problem solving and communication abilities. Key job responsibilitiesKey responsibilities for the Sr. Program Manager (Ops Experience) will include Seller escalation tracking & resolution, defect reduction, provide the business perspective for new product and site launches. This role drives seller-facing support for Multi-Channel Distribution (MCD), creating processes, investigation paths and policies to support pilots and launches. This role is responsible for the following actions which feed team goals:- Improve Tier-2 level escalation resolution SLA where unknown ops issues and or Ops actions are required - Own the seller experience & related KPIs (TILT, TOLT, etc.) in partnership with Supply Chain - Reduce Ops defect and repeat Ops issue type barriers for sellers in partnership with Product/SCIBASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Amazon has spent years building one of the world’s most efficient and optimized supply chains. Amazon Warehousing and Distribution (AWD) builds on that foundation with a bulk storage and distribution service for FBA sellers. This team continues to innovate towards creating an integrated end-to-end supply chain offering.We are looking for a passionate, result-oriented, and influential Sr. Program Manager to drive the Seller Experience for AWD. This is an opportunity to work in a startup like environment within Amazon and we seek candidates who are motivated by a fast-paced and highly entrepreneurial environment. This role is a part of a global organization. The successful candidate has program management experience and skills to manage high-visibility escalations. This candidate must be professional and comfortable in engaging sellers, driving complex issues to resolution and summarizing outcomes for VP-level review. We are looking for someone who is detail-driven, and has excellent problem solving and communication abilities. Key job responsibilitiesKey responsibilities for the Sr. Program Manager will include Seller escalation tracking & resolution, leading high-visibility seller escalation coordination, compiling VP summaries, identifying campaigns to drive adoption and identifying critical sellers to provide step-by-step support. This role drives the AWD Voice of Seller program, consolidating anecdotes across teams and surfacing key pain points to drive the product roadmap and operational improvements. This role is responsible for the following actions which feed team goals:- Increase seller adoption of critical sellers by reducing friction with white glove issue support - Monitor seller forum and social media posts, providing responses within SLA - Increase existing seller adoption through proactive identification of inbound/replen opportunities which can be solved with outreach campaigns and seller engagement - Produce Voice of Seller weekly/monthly program report outsBASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

We are looking for a talented Senior Program Manager to drive the implementation of DSP Products and Tools across the DSP Americas network. Our scope includes Brazil, Canada and Mexico. As a team player, you have an opportunity to work with some of the best technical program managers, project managers, finance partners, and business leaders across the company to design the optimal plan to deploy DSP Tech tools that solve the capacity requirement and provide the best customer experience in the most cost-efficient way.This Sr. Program Manager will drive data-driven decision-making and analyze diverse sets of data to build insights for our business. This Sr. PM will be gathering owner insights, mining data, making recommendations, and helping senior leaders make key business decisions. This Sr. PM will have the opportunity to work with a large, complex, and unrefined set of data to gather insights across different countries. Key job responsibilitiesThis role requires working with cross-functional business teams across the company to jointly define requirements, develop solutions, and manage the timelines for all current and future DSP tech launches. This position involves regular communication with senior management on status, risks/opportunities and daily change control management. Cross-team coordination, project management and executive interaction skills are essential.• Manage full lifecycle complex cross-functional programs with considerable impact across multiple organizations• Partner with Data Engineers and Software Engineers to design products and systems to transform and analyze billions of data items.• Perform complex business analysis to help drive organizational decision-making• Manage medium to large-scale data analysis projects, identify business and technical requirements, and build automated reporting and insight methodologies and tools that are financially grounded, yet explainable operationally.• Develop improvements and invent new ways to manipulate/mine data from a variety of data sources.• Work autonomously, seeking to understand business problems, automation limitations, scaling factors, boundary conditions, and reasons behind leadership decisions·• Work with program managers, business leaders, and executive team to communicate and impact critical business initiativesAbout the teamThe Country Parity, Expansions and Integrations (CPE&I) team is responsible to drive parity and expand the DSP program across non-US countries in Americas. Coordinating and leading other +15 Product and Program central teams that support the program.BASIC QUALIFICATIONS- 8+ years of program or project management experience- MBA in supply chain, business, engineering, finance or related technical or quantitative field- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Language: Spanish and/or Portuguese ...

We are hiring a Senior Program Manager to run complex and cross-functional projects for improvement of speed in the network. This role is a part of the centralized REALM ARISE team. The incumbent will be responsible for the management of important goals. These projects will typically involve designing and building complex new processes, driving technology solutions, or launching exciting new solutions.The incumbent will be own the following:1) They will be responsible for working LMDT, ATS and other Amazon teams to identify pain points and scope out large high-impact projects2) They will be responsible for interaction across Amazon teams to reduce cost and improve speed for our customers.3) They will be responsible for driving cost and speed benefit analysis and go/no-go decisions on various initiatives4) Once a go-ahead decision is made, the program manager will work to evolve a plan and timeline for execution.5) The program manager will develop a roadmap and metrics to measure progress of the initiative they own. They will also own writing reports/documents that detail the progress to leadership on a frequent basis.6) They will liaise across functions to drive their project and help clear issues and bottlenecks.7) They will work with technology teams to scope out and drive any tech changes that are needed.Above all, we expect program managers to be single-threaded owners for their initiatives. This is a high-ownership position where you directly control your destiny.Program Manager will be measured on the impact of their project. Depending on the project, clear speed impact goals will be set forth. It is the program manager's responsibility to ensure they drive the program towards achieving those goals.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

As we strive to be Earth's most customer-centric company, Amazon has reinvented how hundreds of millions of people shop online – providing Customers with the opportunity to find and discover virtually anything they want to buy and providing millions of Sellers with a platform for growing successful businesses. Thousands of Amazon Sellers ship their orders directly from their own warehouse and we are building software to help them offer their items through programs like Merchant Fulfilled Network (MFN). True to Amazon’s tenets, customer and seller obsession are always at the forefront of our decisions. We innovate and design our services and tools with a focus on customer and seller experience, followed by our focus on technology and worldwide scaling.The Seller Fulfillment Services team is looking for an experienced Program Manager III with experience in online, e-commerce logistics or fulfillment. You will be responsible for designing, launching, and driving adoption of new transportation and fulfillment initiatives that shape the future of the customer experience for merchant fulfilled shipments on Amazon. This position includes working extensively with third party carrier stakeholders internally and externally to drive adoption of MFN transportation offerings world-wide. A successful candidate will set work with 3P carriers, product teams, country leadership teams, and account management teams to clear hurdles to growth in WW marketplaces and allow sellers to deliver improved delivery experience for customers. Candidates will have an established background in transportation, program management, excellent communication skills, and a motivation to achieve results in a dynamic fast paced environment.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...