Bellevue

Come help Amazon create and deploy cutting edge new technologies to deliver packages to the customer's door step! Our team is seeking a talented Mobile SDE to help build the core delivery experiences in the iOS driver delivery app. The successful candidate is expected to have deep technical experience with mobile development and be able to deliver projects end to end from design to launch. As an experienced member of the team, you will be expected to not only own the end to end success of your projects, but also to mentor others and raise the bar for the team as a whole. We're looking for someone who is passionate and cares deeply about making our drivers’ lives better.About Last Mile: Amazon’s Last Mile delivery efforts help get customer packages from delivery stations to a customer’s doorstep. Amazon has grown its last mile delivery efforts helping to speed up customer delivery times and provide new innovations to customers. Working on the front lines of our Last Mile tech team means that daily, you have a tangible impact on an Amazon customer’s experience getting his or her package. Amazon’s Last Mile teams deliver packages (and groceries, Prime Now, third party, and Restaurant orders) to homes, businesses, Amazon Lockers, and even cars all over the world! This network is powered by hundreds of small businesses and tens of thousands of drivers that leverage Amazon's technology to deliver millions of smiles to customers each day. The technology innovations that are developed by the Last Mile tech team help scale this exponentially growing part of our network and include a wide breath of solutions from ML and operations research based routing and planning algorithms, our own in-house maps and navigation platform, IoT and hardware innovations, doorstep delivery experience, and the consumer grade native mobile apps that brings all these experiences together.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.The benefits that generally apply to regular, full-time employees include:Medical, Dental, and Vision CoverageMaternity and Parental Leave OptionsPaid Time Off (PTO)401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- 5+ years of non-internship professional software development experience- 5+ years of programming with at least one software programming language experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering team ...

Come build the future of Generative Artificial Intelligence, Large Language Models, Agents, and Voice Assistants. If you have the right blend of passion, technical expertise, customer obsession, curiosity and creativity, you may just be right for the Senior Solutions Architect role in Alexa Americas team. In this role, you will work with some of the top companies, across the Americas, to develop cutting-edge AI experiences that will wow customers using the latest Alexa services and GEN-AI models on a variety of Amazon and third party products.You must have high degree of hands-on development experience, being able to code in Java and/or other programming languages. Your responsibilities will include owning key technical relationships and driving the ultimate success of partner projects. You will be the “face of Amazon” with key partners and drive discussions with senior technical leaders/CxO in those organizations. You will also be able to think strategically about business, product, and technical challenges and map the intersection of partner needs and Amazon priorities. This role requires both excellent communication skills as well as the technical background to fluently interact and provide guidance to software developers and architects.Amazon is an equal opportunity employer and hires qualified individuals regardless of gender, race, sexual orientation, religion, nationality, age or disability.Key job responsibilities• Provide technical consultation to strategic development partners. This includes API integrations; as well as the design, creation, and deployment of applications using Voice and GEN-AI. • Actively identify opportunities to deliver experiences that demonstrate what is possible on Amazon devices and services.• Build and showcase unique, compelling and exciting demonstrations of new Amazon technologies• Deliver persuasive, passionate, high impact presentations to senior decision makers and large groups of technical and business leaders• Document best practices and create development resources that can be used by other developers• Engage with Partners by speaking at events, meet-ups, and webinars.About the teamThe Alexa America team defines, delivers, and create Alexa experiences based on customer needs; including both consumer and enterprise customers. The team drives engagement, manages local content and Alexa's local personality, support device and feature launches and set priorities to improve quality for customers across device types (Echo, Fire TV, Alexa Built-in, and Mobile).BASIC QUALIFICATIONS- 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience- 10+ years of IT development or implementation/consulting in the software or Internet industries experience- 3+ years of design, implementation, or consulting in applications and infrastructures experience- Ability to code in Java, and other application languages. Experience with API integrations, Large Language Models (LLMs), Generative AI, Experts, chatbots, and Agents. ...

Are you a GenAI builder that wants to think fast, dive deep, and build? We are seeking a GenAI specialist Sr. SA to join our Artificial General Intelligence (AGI) Solutions team to work with Foundation Model (FM) teams alongside internal and external Generative AI customers to build the applications of the future.In this role, you will be the voice of the builder, with ownership for working alongside Amazon businesses to develop GenAI solutions that deliver their immediate business value and realize the future of customer experience. You will help your customers understand best practices and develop new best-practice patterns as you encounter new problem spaces. With your day to day focus on the builder, you will be expected to provide insights to product, science, and engineering on how customers build with our FM's and how we can improve. You will be empowered to invent on behalf of our customers and advocate for their needs throughout design, build, and launch of next gen FM's. This position has a high level of visibility, so you will need to be able to communicate clearly and compellingly at all levels of the company. Additionally, you will be responsible for measuring business impact by diving deep into metrics and customer inputs. You should have a positive attitude and strong work ethic; you will work fast and smart, and adapt and iterate quickly.Key job responsibilities- Ensure success in designing, building and migrating applications, software, and services with Amazon FM's, AWS Bedrock, and other AWS GenAI capabilities.- Interact with customers directly to understand their business problems and help them implement durable GenAI systems.- Educate customers on the value proposition of AGI FM ecosystem and showcase the art of possible.- Drive deep architectural discussions and design exercises to create solutions built with Amazon FM's- Author and contribute to AWS customer-facing publications such as whitepapers, workshops, demos and proof of concepts.- Build deep relationships with customer engineering, product, and science leaders. - Capture and share GenAI best-practice knowledge across internal Amazon builders and the AWS solutions architect community.About the teamAmazon AGI Solutions Team serves as a bridge between Foundation Model science, engineering, and product teams and the internal Amazon teams using these models to deliver business value to Amazon's customers. We help customers build GenerativeAI applications and apply the learning from these engagemetns to help make the Foundation Models better every day.BASIC QUALIFICATIONS- 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience- Experience working with end user or developer communities- Bachelor's degree in computer science, engineering, mathematics or equivalent- 6+ years of design, implementation, or consulting in applications and infrastructures experience- Experience architecting/operating solutions built on AWS- Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients- 2+ years of experience in end to end technical architecture, design, deployment and operations for LLM/Generative AI/ML platforms and applications ...

Join Amazon's dynamic environment as a Senior Supply Chain Manager with a Network Capacity Background, where you will play a crucial role in shaping and optimizing various facets of our operations, concentrating on optimizing and managing the flow of goods, information, or services within the supply chain network. We have exciting opportunities across different business units, each seeking a skilled professional to lead strategic initiatives and drive process improvements, with a specific focus on network capacity and the physical flow of goods or services within the supply chain network. As a Senior Strategic Supply Chain Manager with a Network Capacity Background, you'll take end-to-end ownership of operations, emphasizing capacity planning, logistics optimization, network design, and analysis of operational efficiency.In this role, you will collaborate with cross-functional teams, including Business, Operations, Supply Chain, Product, Finance, and more. Utilize your analytical prowess to identify opportunities for operational improvements, implement scalable systems, and drive automation to enhance efficiency, with a particular focus on optimizing the physical flow and operations within the supply chain network. Whether you're managing network capacity initiatives, overseeing cross-functional programs, or focusing on strategic projects, your impact will be visible, ongoing, and contribute directly to our commitment to being the most customer-centric company on earth.Key job responsibilities• Lead strategic initiatives related to network capacity within Amazon's various business units.• Concentrate on optimizing and managing the flow of goods, information, or services within the supply chain network.• Balance supply and demand, assess and improve the efficiency of distribution networks, warehouses, or logistics operations.• Analyze and synthesize data to identify opportunities for enhancing customer experiences and operational efficiency in network capacity.• Define metrics, develop program management mechanisms, and invent/simplify processes to drive decision-making in complex network capacity situations.• Collaborate with stakeholders across different functions, influencing and facilitating agreements to achieve shared network capacity goals.• Manage cross-functional network capacity initiatives, ensuring continuous improvement and adherence to lean philosophy at scale.• Own a portfolio of cross-functional programs related to network capacity, driving performance improvement and efficiency in project delivery.• Identify and deliver operational improvement opportunities in network capacity, focusing on inventory management, logistics strategy, and transportation optimization.• Monitor and optimize key network capacity metrics to ensure the smooth flow of goods or services through the supply chain network.BASIC QUALIFICATIONS- Bachelor's degree in operations, supply chain, business, engineering, finance, or related fields.- 5+ years of program or project management experience, with a focus on network capacity.- Experience using data and metrics to drive improvements in network capacity processes.- Intermediate knowledge of MS Excel (vlookups, pivot tables at minimum) and familiarity of SQL. ...

Are you a visionary personality looking for an opportunity to think big and deliver results? Can you work on developing a holistic long-term Transportation Network strategy that will optimally flow millions of items from thousands of vendors to tens of millions of customers? Do you enjoy breaking down and solving complex problems for the benefit of a quickly expanding customer base, focusing first on our Customer, and working backwards? Do you want to be part of a newly formed and growing organization that is designing and launching new business models across the world? If so, Amazon Extra Large (AMXL) is looking for you. AMXL is a single-threaded organization that owns the end-to-end Customer experience for heavy and bulky products. AMXL consolidates supply chain, tech, FC operations, transportation, delivery stations, and last mile delivery. We also provide special handling services such as Room of Choice delivery, Haul-Away and Installation/Assembly for select items. AMXL currently has operations in NA & EU, with plans to expand to more countries this year.Middle Mile Design and Planning team within AMXL Supply Chain is looking for a leader to lead analysis and execution around transportation network design. As a Sr. Supply Chain Manager, this role requires deep diving overall volume flow between FC, SC and DS, partnering with cross-functional teams to action specific drivers while maintaining or improving customer experience and transportation cost. The candidate will lead programs from the idea inception to implementation while managing multiple, competing projects, and effectively prioritizing them.Key job responsibilities- Lead the Middle Mile Network Design and execution for a large program that has a significant impact on the overall business.- Analyze transportation data, network flows, and operational metrics to identify opportunities for improving efficiency, reducing costs, and enhancing performance.- Develop network modeling and simulation capabilities to evaluate the impact of changes to transportation lanes, modes, and routes.- Drive alignment with multiple stakeholders and partner teams to ensure seamless execution and successful delivery of the business objectives.- Work across the NA organization in a cross-functional environment with the forecasting teams, Fulfillment Centers, Sort Centers, Delivery Stations and Technology teams.- Develop a standard planning process mechanism, delivers a robust operational plan, clearly documents assumptions and initiatives that need to be executed to meet the plan.- Create a feedback loop to improve the processes, sets achievable plans by partnering with cross functional teams and leads major network initiatives from design till implementation by collaborating with stakeholders: Peak, Prime Week, Regional optimizations, integrating specific network programs as needed.- Monitor quality of the network initiatives implementation, monitors progress of initiatives and makes changes to the plan to reflect in the latest quarterly guidance.- Foster communication channels and collaboration with the different Supply Chain execution and Long-Term Planning teams.- Pull and report data from numerous databases (using Excel, SQL and/or other data management systems).- Continuously seek WW AMXL collaboration & standardization of planning cadences/processes across geographies.- Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers.About the teamThe NA Supply Chain team is responsible for the end-to-end supply chain for AMXL, from initial inventory planning and placement, through fulfillment, middle mile, last mile delivery to the end customer, and back again through customer and vendor returns. Our mission is to set the benchmark not only for a world-class heavy/bulky supply chain, but supply chains in general, delivering best-in-class customer experience, speed and cost.BASIC QUALIFICATIONS- 5+ years of program or project management experience- 5+ years of supply chain experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Join Amazon's dynamic environment as a Senior Supply Chain Manager with a planning background, where you will play a crucial role in shaping and optimizing various facets of our operations, concentrating on optimizing and managing the flow of goods, information, or services within the supply chain network. We have exciting opportunities across different business units, each seeking a skilled professional to lead strategic initiatives and drive process improvements, with a specific focus on network capacity and the physical flow of goods or services within the supply chain network. As a strategic supply chain manager, you'll take end-to-end ownership of operations, emphasizing sales & operations planning, logistics optimization, network design, and analysis of operational efficiency.In this role, you will collaborate with cross-functional teams, including Business, Operations, Supply Chain, Technology, Finance, and more. Utilize your analytical prowess to identify opportunities for operational improvements, implement scalable systems, and drive automation to enhance efficiency, with a particular focus on optimizing the physical flow and operations within the supply chain network. Whether you're managing network capacity initiatives, overseeing cross-functional programs, or focusing on strategic projects, your impact will be visible, ongoing, and contribute directly to our commitment to being the most customer-centric company on earth.Key job responsibilities• Lead strategic initiatives related to network capacity within Amazon's various business units.• Concentrate on optimizing and managing the flow of goods, information, or services within the supply chain network.• Balance supply and demand, assess and improve the efficiency of distribution networks, warehouses, or logistics operations.• Analyze and synthesize data to identify opportunities for enhancing customer experiences and operational efficiency in network capacity.• Define metrics, develop program management mechanisms, and invent/simplify processes to drive decision-making in complex network capacity situations.• Collaborate with stakeholders across different functions, influencing and facilitating agreements to achieve shared network capacity goals.• Manage cross-functional network capacity initiatives, ensuring continuous improvement and adherence to lean philosophy at scale.• Own a portfolio of cross-functional programs related to network capacity, driving performance improvement and efficiency in project delivery.• Identify and deliver operational improvement opportunities in network capacity, focusing on inventory management, logistics strategy, and transportation optimization.• Monitor and optimize key network capacity metrics to ensure the smooth flow of goods or services through the supply chain network.BASIC QUALIFICATIONS- 5+ years of supply chain experience- 5+ years of program or project management experience- 5+ years of driving process improvements experience- 5+ years of working cross functionally with tech and non-tech teams experience- Experience defining program requirements and using data and metrics to determine improvements- Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc. ...

Amazon’s Global Supply Chain (GSC) team is looking for an experienced Sr. Supply Chain Manager to join our Supply Chain Innovation team. The position will shape the strategies and applications of innovative supply chain concepts that enable seamless flow of packages into Amazon's inbound network. This is a high impact role with an opportunity to influence one of the most high visibility and impactful areas of Amazon's supply chain.The Senior Supply Chain Manager will be responsible for managing the strategy and network design of the inbound network. The Senior Supply Chain Manager will own the collective strategy for inbound architecture of inventory flows from seller/vendor to the storage bin. In this role, regular communication and collaboration with stakeholders and leaders across product, capacity planning, finance, science, and tech teams will be critical. The role requires an understanding of volume and operations planning, and awareness of policy and process changes happening in the broader supply chain ecosystem. The role also holds significant responsibility with owning and presenting major planning cycle documents for the entire inbound customer fulfillment organization. The ideal candidate is someone who is highly analytical, collaborative, thrives within ambiguity, and a self-starter.Key job responsibilities- Own and influence impactful, strategic initiatives and programs for the entire inbound supply chain. - Take ownership of strategic planning cycles; develop mechanisms to engage partner teams and compose the strategic narrative for leadership reviews.- Form cross-functional teams across Capacity Planning, SCOT, Science, Finance, and Tech to plan and execute complex new initiatives.- Understand various businesses' supply chain strategies and explore new technologies or best practices to bring into the inbound network.- Continuously evaluate and improve aspects of network performance; identify inefficiencies and deviations from strategy, analyze trade-offs, recommend solves, and influence partner teams to execute.- Form strong relationships with partner teams to understand changing requirements and prioritize tasks to meet their needs.About the teamSupply Chain Innovation (SCI) identify, evaluate, and lead Inbound Supply Chain initiatives, and scale them to improve end to end cost, speed, and network resiliency. For initiatives with high impact and broad scope with no clear line of ownership, we provide leadership to develop, trial, and scale solutions to full network implementationAbout the teamSupply Chain Innovation (SCI) identify, evaluate, and lead Inbound Supply Chain initiatives, and scale them to improve end to end cost, speed, and network resiliency. For initiatives with high impact and broad scope with no clear line of ownership, we provide leadership to develop, trial, and scale solutions to full network implementationBASIC QUALIFICATIONS- 5+ years of program or project management experience- 5+ years of supply chain experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field- Experience in complex problem solving, and working in a tight schedule environment- Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc. ...

Are you looking for a challenge? Would you like to use your engineering background to join the team supporting software applications that improve the global workplace? We're looking for talented and driven individuals to join us.Your problem resolving skill have a direct impact on people and will impact our customers directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a breadth of impact with various groups.Primary responsibilities include troubleshooting, diagnosing and fixing production software issues, developing monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (Perl, Ruby, C/C++, JAVA), performing SQL queries, updating, tracking and resolving technical challenges. Responsibilities also include working alongside development on Amazon Corporate and Divisional Software projects, updating/enhancing our current software, automation of support processes and documentation of our systems.The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. You should have expert knowledge in large scale distributed system design and engineering best practices. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.Key job responsibilitiesPrimary responsibilities include troubleshooting, diagnosing and fixing production software issues, developing monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (Perl, Ruby, C/C++, JAVA), performing SQL queries, updating, tracking and resolving technical challenges. Responsibilities also include working alongside development on Amazon Corporate and Divisional Software projects, updating/enhancing our current software, automation of support processes and documentation of our systems.BASIC QUALIFICATIONS- Experience leading the design, automation, deployment, and support of large-scale infrastructure- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust- Experience with Linux/Unix- Experience with CI/CD pipelines build processes ...

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.Export Control Requirements: Due to the need to access certain federal controlled information, you must be a U.S. citizen for consideration.Key job responsibilitiesAs a Senior PLM/CAD Application Engineer, you will be responsible for providing a stable, performant and reliable set of best in class software tools. You will anticipate tool and infrastructure needs, work with multiple organizations, support users, and develop and implement processes to enable successful and rapid development of a leading-edge low earth orbit satellite constellation.A day in the lifeOur tools application engineers help solve the problems of the day, work to lay the foundation for the future and stay on top of the most current technologies and methods to aid in our tools running at peak performance. Activities will range from working with other teams to capture their requirements and feature requests, working with an end user to get their project back on track, creating a proposal and documents for future infrastructure needs to support scalability for the team and tools, automating processes to streamline development, and researching new tools or technologies to increase design rigor and productivity.About the teamThe PLM/CAD team supports the PLM applications for Electrical Engineering, Mechanical Engineering, Library Management and the interface to our Enterprise systems including ERP and our Manufacturing tools.We are looking for an experienced PLM architect to join our team and lead the deployment and implementation of Team Center PLM with related business applications. The candidate enjoys solving problems and has a strong technical background in PDM/PLM/CAD application management and software development. The role requires a responsive individual that can wear multiple hats and work in fast paced environment which has an entrepreneurial feel of a “start-up”. At the core of this role, the candidate is expected to innovate through simple solutions to improve the PLM business process and deliver great customer value. This means diving deep into the details of CAD/PLM system needs while also providing strategic inputs on overall architecture to design, implement, develop and promote internal business processes.BASIC QUALIFICATIONS* Bachelor's degree in Computer Science, Electrical,Computer Engineering or related discipline or equivalent experience.* 7+ years of recent and relevant work experience with PLM/PDM/CAD software. (Mentor Xpedition, Cadence Allegro, Altium Designer, Teamcenter, NX, ERP)* 5+ years of experience with front-end (design tools), and the backend (MCAD library/design database, server infrastructure)* 5+ years Enterprise Tool administration experience, debugging and solving client and server-side application issues, software installation, configuration, etc.* 3+ years of developing and documenting engineering processes related to PDM/PLM/CAD tools and engineering activities.* 10+ years of experience with Data Modeling (BMIDE), workflows, stylesheet, access control, ITAR/EAR requirements, change management, CAD integrations with NX.* Development experience with PDM/PLM/CAD - SOA, both server, client and web-client customizations. ...

Amazon is looking for a Senior Technical Program Manager who can combine strategic vision with collaborative and analytical skills to build the Last Mile Fleet In Life Services data structure. In this role you will contribute as part of the Strategic Programs team to help deliver fleet services faster, more reliably, and at a lower cost while ensuring a long-term vision. You would be a great fit for this role if you enjoy and excel at:- Thinking Strategically and develop 3-year plans across different organizations.- Autonomously coming up with and quickly implementing innovative and disruptive ideas- Continuously learning new skills and knowledge areas to grow, develop, and better serve our customers.- Influencing a broad set of stakeholders and working with diverse 3P vendors.- Solving analytical problems and drawing conclusions from large complex data setsKey job responsibilities- Leading cross-functional teams of business and technical leaders to deliver impactful results at Amazon speed.- Study, learn, and diagnose In Life Services operational processes, identify improvement opportunities, prescribe improvement strategies and guide the improvement effort.- Recommending and implementing changes to 3P systems design, data structure and reporting standards.- Project and Change management from conception to completion.- Writing clear documents, and leading project meetings with Sr. Management.- Ensure products are working in all the aspects (data accuracy, automation, features).- Be the voice of the customer and articulate their needs.- Evaluate new features from the technical point of view to understand the impact in development required.- Work with project managers on development, launch process, beta product, acceptance criteria.- Influence the strategic direction (business and technology) and analytics org priorities.- Establish/simplify processes to ensure product meets customer needs and audit mechanisms.BASIC QUALIFICATIONS- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership- 5+ years of technical product or program management experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

We are seeking an experienced Sr. Technical Infrastructure Program Manager (Sr. TIPM) – Hydrogen & Microgrid Asset Manager to lead the development and execution of a comprehensive operations and maintenance (O&M) program for hydrogen-powered industrial trucks (PIT), stationary hydrogen power systems, and microgrid assets. This role will spearhead the creation of a best-in-class asset management framework that seamlessly integrates with our Reliability Maintenance Engineering (RME) processes and tools.Key job responsibilities• Program Development and Oversight:o Design, launch, and manage a comprehensive O&M program for hydrogen PIT, stationary hydrogen systems, battery energy storage systems (BESS), and natural gas generation systems. This program should include regular inspections, preventive maintenance, and repair procedures.o Establish a framework for asset tracking, maintenance scheduling, and life-cycle management consistent with RME processes and standard tools. Create a flexible program structure that can easily incorporate new asset types and adapt to growing operational requirementso Manage small to medium sized retrofit programs that improve asset performance or enable future integration of hydrogen or various onsite generation technologies. o Support commissioning and pre-startup safety reviews of onsite co-generation systems. • Asset Management:o Develop systems for tracking and logging maintenance schedules, performance metrics, and repair histories for all assets.o Work closely with on-site teams and supply-partners to create and maintain an accurate inventory of all physical assets, including equipment and facilities.o Utilize predictive analytics and machine learning algorithms (where necessary) to analyze asset data, optimize performance, and identify opportunities for efficiency improvements.• Stakeholder Collaboration:o Act as the liaison between internal teams, RME leadership, and external supply partners , to integrate existing tools and methodologies into the program.o Provide regular program updates and insights to stakeholders, ensuring alignment with organizational goals.• Scalability and Innovation:o Expand the O&M program across all geographies ensuring consistency to Amazon standards and local regulations.o Identify and implement innovative approaches to continually improve the reliability and efficiency of hydrogen-powered systems and battery energy storage systems.• Performance Monitoring:o Define baselines, metrics for performance management, and track key performance indicators (KPIs) to measure the success of the O&M program against the baselines.o Use insights from program data to inform decisions, identify trends, and implement improvements.• Travel:o Travel up to 60% of the timeA day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! BASIC QUALIFICATIONS• Bachelor’s degree in Chemical Engineering, Mechanical Engineering, Energy Management, Operations Management, or a related field.• 3+ years maintaining and operating facilities that utilize highly hazardous chemicals and/or experience with natural gas generation systems. • 10+ years of experience in managing O&M programs, asset management, or hydrogen-based systems.• Strong knowledge of preventative and predictive maintenance methodologies.• Demonstrated success in managing large-scale, technical programs across multiple sites or asset types.• Excellent communication and stakeholder management skills. ...

The Artificial General Intelligence (AGI) team is looking for a seasoned L6 TPM to play a pivotal role in the development of industry-leading multi-modal and multi-lingual large language models (LLM). You will lead critical business initiatives to enable critical technical capabilities for AGI large model training, making direct impact to the business. Your groundbreaking work will directly impact our customers' lives through game-changing products and services powered by your Generative AI breakthroughs! Get ready to dive into Amazon's vast and diverse data sources and harness the immense power of our large-scale computing resources to turbocharge the development of multi-modal Large Language Models (LLMs) and other awe-inspiring Generative Artificial Intelligence (Gen AI) applications. Your expertise and insights will be invaluable in defining data strategies, enrichment processes, model optimizations, and evaluation methods that will set new standards in the industry! So, if you're passionate about pushing the limits of AI, thrive in a fast-paced and innovative environment, and are ready to make a lasting impact on the world, this is your chance! Join us on this exhilarating adventure and let's revolutionize AGI together!As a Sr. TPM with the AGI team, you will be responsible for leading the technical strategy and development of novel algorithms and modeling techniques to advance the state of the art of large model training using hardware like AWS Trainium. Your work will directly impact our customers in the form of products and services that make use of Generative AI innovations. You will leverage Amazon’s heterogeneous data sources and large-scale computing resources to accelerate development with multi-modal Large Language Models (LLMs) and other Generative Artificial Intelligence (Gen AI) applications. As a key player in our team, you'll have a significant influence on our overall strategy, shaping the future direction of AGI at Amazon. You'll be the driving force behind our system architecture and the champion of best practices that will ensure an unparalleled infrastructure of the highest quality. Work in an Agile/Scrum environment to move fast and deliver high quality software.Key job responsibilities• Ability to quickly learn cutting-edge technologies and algorithms in the field of Generative AI to participate in our journey to build the best LLMs.• Responsible for diving deep into technical systems, understanding them and staying connected to the details• Strong bias for action and be able to handle multiple priorities simultaneously• Define strategy, build and execute road maps for the programs you own.• Responsible for overall goal execution including creating program success criteria, defining metrics and milestones and status updates to executive leadership. • Work with other team members to investigate design approaches, prototype new technology and evaluate technical feasibility.• Work closely with Applied scientists to process massive data, scale machine learning models while optimizingBASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

AI is the most transformational technology of our time, capable of tackling some of humanity’s most challenging problems. That is why, Amazon is investing in generative AI (GenAI) and the responsible development and deployment of large language models (LLMs) across all of our businesses. Come build the future of human-technology interaction with us. AGI Data Services is a key part of providing data creation, curation, and analytics services to help develop, test, and train AI models. This organization generates ground truth data which is used to train machine learning models. The team works with various data formats such as audio, video, and images, and packages this information to be used by internal stakeholders including data modeling and product teams.This TPM role’s scope includes defining strategy, processes and requirements, and leading cross functional development teams from design through delivery. You will be accountable for driving the entire product lifecycle, from platform product definition through specification, coding, quality assurance and launch to the world. Most importantly, you will influence engineering teams to build the right solutions. You will be also responsible for creating leverage by ensuring capabilities are reusable and scalable to world-wide legislative changes. This position involves regular communication with senior management on status, risks and change control. Cross-team coordination, project management and executive presentation skills are essential. Key job responsibilitiesThe Sr. Technical Program Manager will interact with product management, FA/BA, cross partner teams, multiple stakeholders and leadership to deliver complex projects and programs. The person will anticipate bottlenecks, provide escalation management, make trade-off decisions, and balance business needs versus technical constraints.The person should have technical skills to provide solutions, design, build, and deliver it. This may include leading distributed technical teams to manage development, configuration, maintenance, administration, and integration with other systems. Successful candidates will have a strong technical background, be detail driven and have excellent problem solving abilities. You will have a deep understanding of product design and implementation details and will successfully represent the technical team to senior leadership and customers. Your technical expertise and operational excellence will influence the team’s decisions and drive secure and robust solutions, which have great customer experience.A day in the life• Provide technical leadership by facilitating solution/design/architectural discussions; find and research ways to utilize the tech Platform improving processes, productivity and scale.• Work closely with end users, product owners and BA/FA teams to bridge the gap between business and technical requirements and constraints.• Facilitate and oversee architecture review sessions to ensure design and configuration is consistent across the applications and standards have implemented.• Provide expertise on capacity management, level-of-effort estimation, task tracking and assignment.• Collaborate with partner teams to define deliverables, roadmaps, accompanying documentation for projects and programs.• Work with a cross-functional scrum teams to deliver projects in iterative release cycles.• Identify, anticipate, assess, track and mitigate issues, risks, roadblocks and escalations at multiple levels.• Create, maintain and communicate project status, metrics to stakeholders.BASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Supply Chain by Amazon is a vision to provide sellers an a-la-carte or end-to-end, fully automated set of supply chain services that provides a complete solution to quickly and reliably move products directly from manufacturers to customers around the world. It leverages Amazon’s advanced technology and supply chain capabilities to optimize end-to-end logistics, fulfillment, and transportation on behalf of sellers, simplifying the supply chain journey, while improving in-stock rates, reliability, speed, and cost. SCA will pick up inventory from manufacturing facilities around the world, ship it across borders, handle customs clearance and ground transportation, store inventory in bulk, manage replenishment across Amazon and other sales channels, and deliver directly to customers. We are in the early days of creating the SCA vision of the future and are looking for bold vision, highly strategic leaders to shape the future of this business.SCA is looking for a bright and motivated Technical Program Manager who has experience in managing multiple programs in a global environment across multiple technology platforms. The candidate will be responsible for managing cross-organization programs/projects. The ideal candidate will demonstrate a mix of ground tactical leadership alongside big picture technical and product vision. They will lead project team often comprised of engineers, product managers, and applied scientists. They develop schedules to ensure timely completion of projects/programs, provide regular and succinct status updates to leadership. Cross-functional technical expertise is required for this position as the candidate will be required to work with tenants and upstream and downstream dependencies of Fees teams. The candidate must independently lead projects and deliver expert level solutions based on thorough analysis of business requirements, and work collaboratively across the organization to identify opportunities for process improvements. The candidate should be capable of assessing the right balance of risk to allocate the right resources, remove bottlenecks, provide escalation management, balance the business needs versus technical constraints and encourage risk taking behavior to maximize business benefit.Key job responsibilities-Lead planning, and execution of complex large scale technical program involving highly distributed, large scale services.-Play a critical role in the broad business planning, working closely with senior executives to develop business targets and resource requirements. Help form long-term technical and business strategy goals, with regular reporting to leadership.-Drive the management of business fee models, align accounting requirements, and oversee P&L-focused technology implementations in collaboration with cross-functional teams-Work closely with product managers, engineers, scientist to architect and develop the best technical design and approach. Be a hands-on technical leader and contributor.-Maintain a current understanding of industry and technology trends, working with globally distributed team.BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 5+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Our organization sets the standard for Trust Customer Experience across all devices and services that Amazon offers to customers, including AI-powered voice assistants, TVs, tablets, wearables, robots, satellite services, security systems and even self-driving cars!In this role, you will drive solutions that require technology, process, and operations to drive customer trust in world-class AI driven products. The projects will have high degrees of ambiguity, will require diving deep into the technology, develop new standards, and drive new inventions to generate long term sustainable solutions. Key job responsibilities• You will be responsible for diving deep into technical systems, understanding them well and staying connected to the details;• You will be responsible for delivering results despite working in an ambiguous environment;• You will need a strong bias for action and be able to handle multiple priorities simultaneously;• You will define strategy and build and execute road maps for the programs you own;• You will be responsible for overall coordination, quality and productivity and will be the primary point of contact for world-wide stakeholders of programs that you run;• Throughout, you will internalize Amazon’s Leadership Principles, and live those into everyday practices to guide your programs to success.A day in the life• Dive deep with your customers to identify and understand their painpoints;• Think big to build durable products that anticipate future painpoints;• Use your technical judgment and understanding to test assumptions;• Track deliverables, keep stakeholders inform, escalate when necessary;• Evangelize your products and drive adoption;• Think through all aspects of your products' life cycles, incl. business, technical, legal, and marketing;• Help others grow professionally.BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 5+ years of technical program management working directly with software engineering teams experience- 3+ years of software development experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Amazon is committed to building a sustainable business for our employees, customers and communities. From leading The Climate Pledge to our goal of Net Zero Carbon by 2040, Amazon has consistently driven industry change. Deploying a fleet of 100,000 electric delivery vehicles is one major way we’re making a difference.The Technical Program Manager role will play a key part in managing the electrification of our Last Mile sites in preparation for operating electric delivery vehicles at scale.The Technical Program Manager will be responsible for developing the organization’s power demand plan over a 5+ year horizon. This will include building tools to estimate required power, evaluate different power sources and incorporate changes in technology and operations. The Program Manager will develop this plan, evaluate trade-offs and drive broad alignment with key stakeholders.We seek a strong leader who can set priorities, communicate clearly, and consistently deliver results across diverse cross-functional teams. Key job responsibilitiesKey job responsibilities- Develop framework and model to forecast power demand and trade-offs between different power sources - Solve complex, technical problems with simple, innovative, and practical solutions- Work with stakeholders to define program scope, assign responsibilities, identify appropriate resources needed, and develop milestones to ensure timely completion of programs- Track and monitor program progress- Work effectively with senior leadership across multiple organizations and geographiesBASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Are you interested in helping Amazon redefine the meaning of "convenience" in delivery? We are seeking a Senior UX Designer to help us build products and services that enable millions of customers worldwide to get their stuff when, how, and where they want it. You create elegant and simple customer experiences by leveraging systems thinking. You believe in deep collaboration are known for driving cross-organizational alignment. Your human-centered design process includes customer insights, data, UX methodologies, visual design, and accessibility. You will work with product managers, engineers, and executive leaders to develop innovative retail-customer experiences. Your design artifacts drive product decisions and roadmaps. Key job responsibilities• Work design solutions from early concept through final implementation and iteration.• Define, develop, and socialize the vision for innovative new solutions, solving some of our toughest delivery challenges through design-driven approaches.• Lead cross-org conceptual development; work across multiple organizations to identify overlaps and efficiencies in design and product thinking.• Proactively plan ahead, look around corners, and effectively partner with design, product, and engineering counterparts to plan/prioritize work, resolve issues, and remove roadblocks.• Use data and customer insights to confidently defend design solutions with senior leaders.• Lead brainstorming and critique sessions that foster big thinking while raising the bar on the details.• Use systems-level design thinking to drive design solutions.• Advocate for your design solutions by leveraging diverse inputs that influenced the design decisions including customer and business goals, usage data, and research findings.• Develop high level and/or detailed storyboards, mock-ups, and prototypes to effectively communicate interaction and design ideas.A day in the lifeThe role involves close partnership with senior product managers, tech leaders, and partner teams drive customer-focused innovation impacting millions of customers around the world. You collaborate with designers and researchers to generate innovative ideas and simplify experiences across Amazon. You are responsible for relentlessly advocating for best-in-class CX. You use design expertise (user interface design, branding, interaction models, prototypes, etc.) to create data-informed design solutions. You generate and synthesize diverse types of data to improve products and features. About the teamThe DEX Design team is a multi-disciplinary group with skill sets spanning UX Design, UX Writing, Visual Design, Research, and Marketing. In order to deliver smiles we focus our innovation on:• Customer delivery experiences: We are the face of Amazon's ever-evolving transportation capabilities across programs at Amazon.• Increasing purchase confidence: We create products and features that empower customers' purchasing decisions based on reliable delivery information and controls.• Worldwide scale: We create innovations for customers and logistics operators to ensure that every delivery we make is successful and delightful.BASIC QUALIFICATIONS- 7+ years of UX designer or interaction designer experience- Have an available online portfolio- Experience in delivering design solutions for projects of large scope and complexity- Experience working with stakeholders to plan and execute programs that are strategic in nature- Knowledge of best practices for information architecture and design- Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps ...

AFT Experience Design, Associate Experience Design (AFT-XD, AXD), is seeking a talented and passionate Senior UX Researcher to join our growing design and research studio. If you are passionate about creating efficient, engaging, and empowering user experiences that scale Amazon’s global fulfillment workforce while keeping associates safe and satisfied, we want you on our team. This role goes beyond digital design, exploring the intersection of the physical and virtual worlds—including building layouts, equipment, work processes, and the physical environments within our fulfillment centers. The Sr. UXR will apply deep domain knowledge in Human Factors and Cognitive Psychology to tackle today’s most challenging questions. You’ll lead research initiatives that directly shape our most advanced and complex digital and physical experiences, working closely with cross-functional partners across design, product management, and engineering. This is your opportunity to create meaningful, measurable impact within Amazon’s global fulfillment network. The ideal candidate is a problem-solver, self-starter, and self-learner who anticipates challenges and identifies opportunities. You’ll thrive in this role if you enjoy collaborating with diverse teams, influencing stakeholders, and seeing your work translated into real-world impact.You will be part of a growing, multidisciplinary team of designers, researchers, and technologists shaping and simplifying the fulfillment center experience through a human-centered design process. AFT-XD offers experiences across rapidly evolving devices, and our projects range from iterative UX design on tactical initiatives to strategic efforts that rethink how fulfillment centers operate. You’ll have a voice in defining and selecting projects where design can have the greatest impact, with opportunities to grow your career in a supportive environment. Our team includes senior designers, user researchers, design technologists, and front-end engineers, as well as mentorship from Amazon’s broader design community. We invest in our team members to help them build unique and fulfilling careers.In this role, you’ll take a leadership position in setting research strategy and driving it across multiple products and domains. You’ll work closely with product managers, designers, engineers, and research peers to understand and address both known and unknown research needs. You’ll also design and conduct research activities, applying your expertise in research methods and best practices while embracing a nimble, creative, and pragmatic approach. This position allows you to push the boundaries of user research within an Agile product development environment, significantly impacting our business by informing and shaping a new collection of products and services.Key job responsibilities- Apply expertise in Human Factors, cognitive science, and experimental design to lead research initiatives that inform the design of advanced, complex experiences. - Help product teams and leadership define the right research questions to ask. - Proactively identify user needs and problems, initiating the research process to develop high-quality research plans and actionable insights. - Define and execute research methods tailored to the problem, including field research, lab studies, remote testing, biometric testing, and A/B tests. - Analyze primary and secondary data to provide focused, insightful, and actionable findings. - Translate insights into measurable customer experience outcomes aligned with business goals. - Collaborate with partners to design innovative end-to-end solutions, iterating and testing until goals are achieved or hypotheses are refined. - Communicate complex concepts clearly and persuasively to different audiences and levels of the organization. - Advance knowledge management frameworks to inform decision-making and prioritize investments.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamAmazon Fulfillment Technologies (AFT) powers Amazon’s global fulfillment network. We invent and deliver software, hardware, and data science solutions that orchestrate processes, robots, machines, and people. We harmonize the physical and virtual world so Amazon customers can get what they want, when they want it.Experience DesignAFT’s Experience Design team shapes and simplifies the fulfillment center experience by delivering inclusive solutions that work for everyone, from the screen interface to the larger ecosystem in which our products are used. BASIC QUALIFICATIONS- 6+ years of proven success leading customer focused research projects resulting in the delivery of world-class experiences with measurable business impact.- A BS or equivalent degree in Cognitive or Experimental Psychology, Human Factors, or equivalent.- Hands-on experience with a full range of Human Factors methods and tools, including allocation of function and biometric assessment.- Broad UX research and analysis skills, (e.g., designing, conducting, and analyzing data generated though a range of research methods.)- Advanced knowledge of statistical methods.- A portfolio demonstrating past work experience and deliverables (e.g., study plans, reports). ...

The Sr. Workplace Health and Safety (WHS) Reliability, Maintenance and Engineering (RME) Program Manager will provide direct support and partnership to one or more of the North America Reliability & Maintenance Engineering regions or programs. In addition to supporting RME from an execution standpoint, this role will also be responsible for engaging, collaborating and partnering with technical subject matter experts (SMEs) within WHS, RME, and other functions (e.g. Operations, Ops Construction, Ops Engineering, Worldwide Engineering, Research & Development, Suppliers, Amazon Robotics, procurement, etc.) to continually improve network WHS standards and procedures. The Regional WHS Manager, NA RME supports both the field in program execution but also is a technical program manager role responsible for managing RME related NA WHS programs (e.g. NA EHS procedures, processes, best practices, training, and network capital projects. The role also will own one or more of the RME safety processes, such as RME Safety Questions and Concerns, Technician Safety Week and Marketing, RME Technical Safety Teams, Metrics, Fall Hazard Engineering program, RME Safety Training, etc.Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! Key job responsibilitiesThis role must have demonstrated skills in: Partnering with stakeholders to drive Safety Ownership, customer obsession, excel at WHS regulatory research, data analytics, and document technical writing.· Develop a deep working relationship and partnership with RME and WHS stakeholders for the region(s) that you directly support.· Establish Incident Investigation, escalation and reporting structures within your area of responsibility to ensure timely notification and collaboration on root cause analysis and controls are delivered.· Ensure field and leadership concerns are promptly addressed or escalated to applicable stakeholder’s/support teams at the site, regional or network level.· Ensure network alerts and actions are effectively communicated, sites have the ability to ask questions to gain further clarification, and establish methods for tracking completion.· Review incidents to determine which require WHS Alerts or RME Safety Network Actions and drive the site RME and EHS teams to develop content through the WHS Communications process.· Partner with equipment OEMs, Ops Engineering, WWE, RME, EHS Engineering, etc. on equipment related incidents where design or retrofits may be necessary across multiple business units.· Become a SME in Amazon’s Contract Risk Management (CRM) program, and ensure site RME teams are executing on contractor induction by engaging with site teams and with third party service providers in your region(s) to ensure compliance with regulatory and amazon WHS policy, assist with incident investigations, and assist in clarifying Amazon policy.· Partner with all stakeholders to continuously improve NA WHS program requirements (programs, standards, training, etc.) related to RME.· Support the RME Leadership in improving our Technicians engagement and involvement in order to have strong ownership, bias for action in escalating safety issues, task creep, stop work authority, and peer review related safety programs.· Use Safety Climate Network (SCN) results to deep dive into RME culture and engagement as it relates to safety to identify gaps and partner with RME leadership to drive actions to improve the overall safety culture.· Maintain and utilize the RME Portal for safety related communications.· Support the WHS governance and compliance organizations to evaluate regulatory misses for network corrective action related to RME.· Stay attuned to changing regulations and internal WHS performance to change policies when required.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's Degree in Safety, Engineering, or related field- Must possess a minimum of 5+ years' work experience in Safety, Engineering, Reliability, or related field. ...

At AWS, we’re looking to hire a Sr. Workforce Scheduler to be part of the AWS Support Engineering Community Support Workforce Management team. The Scheduler will lead and manage end to end scheduling life cycle and site performance during the day to ensure effective management of the incoming and outbound phone, chat and email volume. The position will have high visibility to all the operations teams internally.Key job responsibilities* Regularly generate schedules to maximize resource efficiency* Statistical knowledge and experience with forecasting techniques* Ensure that work shifts are updated on a timely basis with Operations* Manage (approve/reject) time offs based on shrink goals* Track and update NPTs (Site wide meetings, 1:1 meetings, trainings) so we have visibility into future staffing and can identify gaps and risks.* Manage shift swap requests (approve / reject)* Analyze various scheduling factors to determine optimal schedules and provide recommendations to staff* Maintain intra-day performance and hygiene reports* Maintain data integrity in WFM systems* Manage shift bids as needed and assist managers with data to volunteer engineers on preferred shifts* Inform operations and the broader WFM team of changes in incoming contact patterns* Manage site-wide Holidays by analyzing incoming demand and making necessary staffing adjustments* Real-time communication with WFM and operations when call outs or changes are needed* Send reports related to the performance of each site, including shrinkage, occupancy, and key performance indicators* Assist key stakeholders from all sites in achieving shared objectives by building and maintaining strong relationshipsA day in the lifeAs a Sr. Workforce Scheduler in the workforce management team, my primary responsibility is to optimize and plan the work schedules of employees to ensure that the company's resources are utilized efficiently and effectively. Each day brings new challenges and tasks that require me to stay organized, detail-oriented, and adaptable. My day is dynamic and involves various aspects of workforce management. From analyzing data to creating schedules, collaborating with colleagues, and addressing scheduling issues, I play a crucial role in ensuring that the company's workforce is efficiently utilized and employees have a positive experience.About the teamWe are team of workforce schedulers and part of wider Workforce management (WFM) function. We support Operations team to strategically allocate people and resources, track attendance and comply with constantly changing workplace laws and regulations. Our primary objective is to understand business rhythm using historical data and trends to predict future staffing needs and then create schedules that best fit the forecasted model and automatically tracks employee time and attendance.Mission Statement“Providing support and guidance to operations on staff scheduling to ensure we have right engineer available with the right skill at the right time.”About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Knowledge of workforce management principles and strategies, and tools such as IEX or Aspect ...