Bellevue

Alexa Availability is seeking a Technical Program Manager (TPM) to drive its Operational Readiness Review program and Availability program for highly critical Alexa services. The TPM will contribute in maintaining and improving Alexa's availability which in turn improves the Alexa customer experience.Key job responsibilitiesIn this role you will be responsible for continuously improving our established operational readiness review and availability program.The right candidate will enjoy finding solutions to hard problems, possess a strong technical program management background, will have demonstrated experience leading large programs with a well-rounded technical background in software development and cloud infrastructure. You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done. As a TPM, you will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints. An ability to take large, complex projects and break them down into manageable pieces, develop functional specifications, then deliver them in a successful and timely manner is expected. Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role.About the teamThe Alexa Availability team is the proactive and reactive availability system builder team serving the many services that power the Alexa experience. We build systems that detect, mitigate, and prevent issues from occurring while reducing friction for teams to build new features in Alexa.BASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Amazon is committed to building a sustainable business for our employees, customers and communities. From leading The Climate Pledge to our goal of Net Zero Carbon by 2040, Amazon has consistently driven industry change. Deploying a fleet of 100,000 electric delivery vehicles is one of major ways we’re making a difference.The Technical Program Manager, Electrical Engineering for Amazon Logistics Global Fleet and Product (GFP) team will lead the technical system design for the fleet of Amazon Electric Vehicle’s (EV) charging infrastructure. The Technical Program Manager, Electrical Engineering will help the team focus on developing complex and scalable electrical design solutions, integrating new technology and ensuring adaptability of future technology. The team partners with internal and external teams in engineering, design and construction, utility management, safety, and operations.In this role, the Technical Program Manager, Electrical Engineering will support engineering design for all EV charging infrastructure in the US and Canada, leading and improving programs on reliability, maintenance, renewable energy, and scalability. The individual will have 10+ years of experience in the electrical industry, and a professional understanding of electrical design principles, code compliance, and proficiency in installation and testing requirements.**Travel expectations will be approximately 25% Key job responsibilities- Develop and iterate EV charging infrastructure electrical system designs, standards and processes- Work individually or as a team leader to facilitate the system design of new and retrofit facilities from concept through design approval and launch- Act as technical expert on electrical system designs- Advise on strategies and present periodic updates to senior Managers and Directors- Monitor and manage key vendor relationships to ensure contracted resources deliver work meeting time and quality targets, removing roadblocks, and addressing under-performance issues- Create and maintain design standards; train/coach external teams and other staff as needed- Streamline processes to eliminate unnecessary work and create predictable process paths- Support engineering design and cost reviews of EV charging systems- Collaborate with partners and stakeholders such as Design, Reliability, Safety- Build partnerships to develop next-generation engineering solutions- Simultaneously manage multiple projects and tasks while effectively influencing, negotiating, and communicating with internal and external business partners, contractors and vendors- Solve complex, technical problems with simple, innovative, and practical solutions- Work with stakeholders to define program scope, assign responsibilities, identify appropriate resources needed, and develop milestones to ensure timely completion of programsBASIC QUALIFICATIONS- 3+ years of technical product or program management experience- 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Experience managing technical programs across cross-functional teams, building processes and coordinating release schedules- 2+ years of working directly with engineering teams experience ...

Do you want to play a crucial role in the future of Amazon's retail business by building data analysis systems that enable data driven decision-making at the largest scale possible?The Promise team sets the expectation of when customers’ items will arrive. The delivery promises we make are key drivers of customer behavior and influence the short and long-term profitability of Amazon’s global retail business. We serve as the interface between customer expectations and Amazon's industry-leading fulfillment capabilities. We are part of the Supply Chain Optimization Technology (SCOT) Group that develops and manages systems that optimize inventory acquisition and placement, so products are available for fast delivery. (For more information on SCOT, see this short video: http://bit.ly/amazon-scot.) Successful members of the Promise team are customer obsessed, flexible, and collaborative team players who enjoy working across functions and organizations to solve problems and get results. They ask hard questions and build solutions that provide the critical business insights needed to influence decision-making across retail and operations teams. They find timely answers buried in large data sets and complex systems, identify root causes, and get their hands dirty building data systems and sharing insight.The Promise Insights team is seeking a Technical Program Manager to drive cross-team collaboration for root causing and remediating direct customer-facing issues. You will work directly with Business Intelligence Engineers and Software Engineers to understand the data and the underlying system architecture in order to explain both the What and the Why for behavior customers are experiencing. You will respond directly to VPs and SVPs with analysis and action items (generally from multiple teams) and then track and drive completion of action items that will improve future CX. As such, writing ability is extremely important for this role. Key job responsibilities- Develop and maintain realistic schedules allowing the teams to perform agile design, development, testing, and execute frictionless production launch. Ensure there is continuous buy-in and commitment from all participating teams, and that internal slowdowns, incidents, and other impactful events are communicated in a timely fashion.- Negotiate with product and engineering teams to align funding and scheduling of the associated technical work to fit the timeline. Build a staffing schedule, propose and secure temporary funding if needed. Align the milestones of the schedule with schedules that teams participating in the program can commit to. Modify the timeline as necessary.- Proactively monitor and interview team leaders for risks and handle changes early. Create proposals to work around limitations, negotiate the final schedule with program owners, including up to S-team leadership.- Create mechanisms for recurring schedule check-ins. Determine and surface risks, and secure committed mitigation strategies. Cast a broad net to ensure that milestone rollouts are not conflicting with parallel programs. Serve as first point of contact to external program stakeholders, provide timely and proactive updates, and create compelling and accurate narratives describing what is being built, when, for what reason, and with what expected outcomes. Maintain documentation and momentum. Answer high level technical questions about business requirements or integration requirements from internal or external stakeholders.About the teamPromise Insights team manages various critical services for customer delivery promise to improve our ability to analyze, understand, forecast, and modify promise behavior with a predictable result. The team owns the Promise data pipeline which captures relevant data from Promise services; Promise Analytics Platform and Web tools like Promise Viewer provide meaningful insights to stakeholders (PMTs, RSs, BIEs, Economists, and SDEs) for data-driven decision-making. We also use that data to run simulations to help answer business-critical questions; e.g., what is the impact on delivery promises and Amazon business if we had infinite inventory in every warehouse? Simulation plays a key role in enabling teams to achieve their business goals by identifying and sizing opportunities for increased profitability through cost savings and customer experience improvements. Simulations also provide insight into promise speed variants and the factors that impact them.The team is currently focused on evolving our capabilities into platforms that can be used across the company as well as expanding our Tools to not just present existing data, but to analyze that data against other systems to preemptively answer questions around what caused deviations in expected behavior.BASIC QUALIFICATIONS- 3+ years of technical product or program management experience- 2+ years of software development experience- 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Experience writing high-level summaries for review at the Executive level. ...

As the world’s largest cloud provider, Amazon Web Services (AWS) is redefining the cloud computing industry with more than 200 featured products and services. AWS Support teams span across the globe and implement innovative cloud computing solutions and solve technical problems. AWS is deeply committed to leading the web services marketplace, and one of the key measures of success is to support the vibrant community of developers who consume our products and services. To support this, the AWS Intelligent Knowledge Experience & Tech team plays a vital role in creating knowledge content for our AWS support team and our customers. Amazon Web Services Customer Support (CS) has an opening for a Technical Writer who thrives in a dynamic, fast-paced environment and has a strong content and technical writing background. As a Technical Writer, you will be responsible for creating and maintaining high-quality knowledge base content to enable the customer support team to resolve customer issues. Our dynamic department requires the content team to be organized and responsive to emerging situations and products that require content support. You will work with internal groups to identify and document processes, procedures, and customer responses. You will explain complex information and processes in a clear and concise manner and work with the CS teams to ensure the accuracy of articles you publish. You will play a significant role in the development of a successful and effective global AWS Support team. Key job responsibilitiesThe primary responsibilities for a Technical Writer include: · Write and edit internal-user knowledge center content describing policies and procedures that support AWS CS. · Write and edit knowledge center content used to communicate with external customers to resolve issues. · Collaborate with the AWS CS operations team to optimize and maintain internal and external content, while maintaining a high bar for quality. · Work directly with CS operations and other internal teams ensure accurate and timely delivery of knowledge center articles to support emerging issues. · Work collaboratively with internal stakeholders to define sustainable processes to create and publish knowledge center content. · Create, and maintain knowledge center articles and external communication used by a global internal audience with varying skill levels. · Use writing expertise and extraordinary attention to detail to evaluate, uphold, implement, and evangelize content standards that reflect the voice of AWS. · Manage all aspects of the documentation process—from planning to content maintenance.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. BASIC QUALIFICATIONS - Bachelor’s degree from an accredited university or have equivalent industry or military experience. - 5+ years of experience as a technical editor or writer of technical documentation. - Experience applying and updating style guides for multiple audience types. - Experience working in Content Management Systems and structured authoring environments. ...

Amazon’s Transportation Operations team is seeking a highly skilled and motivated Transportation Lead Specialist to assist in the management of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join our team, and to have a positive impact on Amazon, our transportation partners and ultimately our customers. When network disruptions happen, you’ll be at the forefront of helping the network/transportation partners clear those issues and ensure our customers get shipments on time.An ideal candidate has a background in transportation and excellent program management skills. They have the ability to pull and analyze data with ease, drive process improvements, standardize our processes and eliminate the root cause of defects within the current systems. This job will require exceptional communication skills while having the ability to work independently in a high-pressure environment. Key job responsibilities- Continual, tactical communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers).- Excellent communication, both verbal and written as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum.- Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.- Lead initiatives to re-engineer business processes and identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations.- Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.- Ability to pull data from numerous databases (using Excel, Access, SQL (Structured Query Language) and/or other data management systems) and to perform ad hoc reporting and analysis as needed.- Perform leadership functions for the team, including regular 1:1 coaching and development sessions and directing the team as needed during the work day.- Develop performance metrics to assist with driving business results.- Ability to scope out business and functional requirements for the Amazon tech teams who create and enhance the software systems and tools we use.- Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.- Calls will be monitored and recorded for training and compliance purposes.”BASIC QUALIFICATIONS- High school or equivalent diploma- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Experience managing large data sets and utilizing to drive performance and process improvements ...

Are you inspired by simplifying complex problems and workflows for your customers? Amazon Supply Chain Optimization Technologies (SCOT) works on some of the world’s most complex supply chain challenges, at Amazon scale. Within SCOT’s Optimal Sourcing Systems team, our tools enable retail vendors to manage their Amazon purchasing and inbound shipping interactions through multiple applications servicing our vendor community. We are raising the bar on vendor experience and need a talented, passionate UX Designer to create innovative new solutions, along with optimizations for existing vendor processes and workflows, helping to shape what’s next for our global supply chain ecosystem.A UX Designer in this organization determines where to simplify or extend solutions for the best outcome. They will drive the use of best practices and learn to influence and force multiply across all of Amazon supply chain and retail organizations. This role needs to be capable of operating autonomously in partnering with product stakeholders from supply chain-focused teams across global marketplaces to research, define requirements and design solutions for difficult problems across the end-to-end vendor supply chain experience. To be successful in this role you must be a critical, inventive thinker with proven expertise solving difficult design problems, have strong attention to detail, excitement for understanding and using data, and an ability to communicate your recommended solutions effectively. Key job responsibilities- Analyze customer problems through data and research to inform and design solutions with measurable impact.- Work closely with product and business teams to develop use cases and high-level requirements, and successfully partner with cross-functional UX peers to build seamless experiences that work backwards from users.- Independently deliver UX solutions. Work through ambiguity, adapting your approach to meet the needs of multiple stakeholders, with consideration for technical feasibility.- Quickly and iteratively create journey maps, flows, prototypes, and mockups as needed to effectively conceptualize and communicate the right detail for the audience.- Present and defend design recommendations to partners, stakeholders, and senior leadership for review, feedback, and approval; write effectively to communicate design rationales and benefits to Amazon customers.- Develop and maintain detailed user-interface and interaction specifications.- Partner with technology teams to ensure we leverage the scale offered by our platform without compromising on core experience principles.- Measure the success and effectiveness of the experiences you’re designing.- Demonstrate leadership in design thinking, including critiquing, providing design feedback, and conducting retros & research that can influence engineering team decisions to enable optimal solutions for our users.About the teamYou will join a strong, cross-functional team of product managers, business intelligence engineers, scientists, UX designers and software development engineers to build vendor experiences that maximize the efficiency and effectiveness of supply chain operations to meet Amazon’s business goals and to make our customers happy.BASIC QUALIFICATIONS- 3+ years of design experience- 3+ years of delivering design solutions as a UX designer or interaction designer experience- Have an available online portfolio- Experience in design, prototyping and research tools including Figma and UserTesting ...

Welcome to the Worldwide Returns, ReCommerce, (WWR&R) organization at Amazon.com. We aspire to achieve zero cost of returns and zero product waste through innovative new liquidation channels, optimizing our existing channels, donating the right products to people in need, and reducing our reliance on recycling.Amazon WWR&R is comprised of business, product, operational, program, software engineering and data teams that manage the life of a returned or damaged product from a customer to the warehouse and on to its next best use. Our work is broad and deep: we train machine learning models to automate routing and find signals to optimize re-use; we invent new channels to give products a second life; we develop world-class product support to help customers love what they buy; we pilot smarter product evaluations; we work from the customer backward to find ways to make the return experience remarkably delightful and easy; and we do it all while scrutinizing our business key performance metrics with laser focus.As a Vendor Manager on the US Liquidations Business Team, you will be the primary point of contact for your assigned external liquidation vendor partners. You will monitor incoming vendor disputes to process, monitor escalations or inquiries from vendors or operations sites and resolve, and review accounts receivable tables to ensure vendors are paying within terms. You will also identify continuous improvement projects to work on to reduce costs, increase recovery, or invent and simplify our business. You will also have the opportunity to work cross-functionally across external vendors and internal operations, ACES, product, tech and finance teams. Lastly, you will be able to dive deep into data to find new opportunities to escalate roadblocks and risks to both business and external vendors.Key job responsibilities- Be the primary POC for assigned liquidation vendors to handle escalations and regular business inquires.- Review accounts receivable tables and work with the vendors to resolve any discrepancies or ensure payment is received within contractual terms.- Input FLARE system business rule restrictions or mapping for the liquidations namespaces.- Update or execute contracts within Amazon’s contract central system.- Be able to rule SQL queries in Hubble to run reports related to ship method, removals or other inquires.- Own one of the team’s standard work programs such as disputes, accounts receivable, data management/queries or contracts and identify ways to streamline or simplify the work for the team and vendors.- Report out on WBR on metrics for your area of responsibility.- Identify continuous improvement projects that reduce costs, increase recovery or simplify the program on behalf of our customers.- Be capable in external communication with vendors to find win/win solutions.- Work cross-functionally with Product Owners, Tech, Business, Finance, Product Safety, Legal, ACES and Operations partners.**Please note that 50% travel is required for this role**.A day in the lifeYou will get the opportunity to work cross-functionally with ReLo Operations, Finance, Product, Tech organizations. You will also get to work with external vendors, who are business-2-business (B2B) buyers of Amazon and FBA Seller liquidation quality product. Your work is dynamic in nature, works at scale across the network, and has both standard work and proactive projects. We have big true north goals, where you work daily on finding ways to proactively achieve them. Lastly, you will dive deep into business performance, input and defect metrics for your business to find ways to drive continuous improvement.BASIC QUALIFICATIONS- 3+ years of with Excel experience- 5+ years of retail, operations, product or program management, or business management/consulting with negotiations and delivering results experience- Bachelor's degree, or 3+ years of professional or military experience- Experience with financial analysis and P&L ownership ...

Customer Segmentation Data Scientist, Trade-In Team Job ID: 2718836 | Amazon.com Services LLC Amazon Devices is one of the most innovative and fastest growing businesses at Amazon. Within Amazon Devices, the Pre-Owned business team owns the Trade-in experience and manages the sales of a broad portfolio of pre-owned devices. We set big goals and are looking for people who can help us reach and exceed them. ...

Job Description Summary of Position: You will join a skilled team applying cutting edge research in a complex and evolving data environment, develop code to perform complex modeling to detect and characterize objects (using python, tensorflow, pytorch and related software packages) and enhance an evolving analytic tradecraft. You will integrate data from a variety of sources, formats and disciplines into coherent databases, train foundation models to advance the Intelligence Community, fine-tune models to address real intelligence questions, and write compelling documentation and reports for decision makers. ...

The Fulfillment Technology and Robotics (FTR) team is looking for an exceptionally driven, fast-moving, resourceful, and proactive Executive Assistant who wants to work in a fast-paced, exciting, and growing organization. We are looking for someone to support a Vice President on our Material Handling Equipment (MHE) team within the FTR organization in Bellevue, WA. This Executive Assistant will be responsible for handling confidential information and maintaining professionalism in dealing with senior executives. Role responsibilities include managing multiple complex calendars, planning and organizing events of all sizes, and coordinating domestic and international travel. This candidate will help build a positive team environment and establish working relationships inside and outside of the group.Key job responsibilities-Manage complex calendars and scheduling requirements-Manage domestic and international travel-Manage expense report coordination and submission-Organize, execute, and assist with team activities (staff meeting agendas, all-team meetings, leadership off-sites, and team social events)-Track and help drive completion of key deliverables -Act as a liaison for direct reports-Management of team space, including moves and re-stacks-Work closely with the leadership team, and other Executive Assistants to provide support to the organization-Document writing, editing, and readiness-Have fun at work and help others do the sameA day in the lifeYou will be responsible for a wide range of critical activities including complex calendar management, managing travel and expenses, organizing team activities and events . Other responsibilities include, but are not limited to, space planning, and ad hoc project coordination. A high level of integrity and discretion in handling confidential information, and professionalism in dealing with senior professionals inside and outside the company. Working in a highly ambiguous environment, you will demonstrate initiative, complete tasks and projects quickly, and proactively take action without the total picture. You will learn organizational structures and objectives of the teams you support. The right candidate will have a strong sense of ownership, bias for action, and be able to work accurately when under pressure to meet tight deadlines. About the teamFTR is made up of six core teams and four support functions. We sit within the WW Amazon Stores division. Our customers include Operations, AWS, and internal FTR teams. We are the team that builds and powers the robots that are building the future of Amazon. BASIC QUALIFICATIONS- 5+ years of senior level leadership support, or 3+ years of Amazon experience- High school or equivalent diploma- Experience with Microsoft Office products and applications- Experience as an Executive Assistant- Experience working with large global teams ...

Amazon’s North American Customer Fulfillment (NACF) Finance is looking for a Finance Manager to be a trusted finance partner supporting operational and functional leaders. Amazon operates the most complex retail networks in the world, delivering billions of packages to hundreds of millions of homes and businesses annually. Come be part of this tremendous organization and join a dedicated team committed to operational and financial excellence where you will focus on the inputs, think like an owner and where every day is Day One.Key job responsibilitiesFP&A- You use solid financial knowledge and business acumen to build financial models and analyses with little guidance and draw conclusions and make recommendations that deliver results, and drive improvements.- You manage development of weekly and monthly financial reviews, forecasting, and reporting models and their continuous innovation and communicating to Financial and Operations partners.- You identify and solve complex data integrity issues and collaborate with stakeholders on resolution, insisting on the highest standards.- You identify the need for improved controls to address risk driven by business, industry, policy, and regulatory changes and proactively propose control solutions.- You create effective business partnership, manage competing priorities, and provide guidance during unexpected events.Business Analysis- You identify and implement opportunities to resolve finance issues, improve, scale, or simplify finance tools, technology, and processes across teams and organizations.- You understand how data flows through our financial platforms and know the right data to use for analysis, and establish a source of truth.- You simplify and centralize process improvement and reporting to allow business partners and customers to take action quickly.- You solve complex problems effecting company wide strategic decision-making, lead through ambiguity, identify high priority work to maximize results for key stakeholders, design and implement new financial reporting/modeling, and find creative solutions utilizing large scale data mining tools.People- You take part in hiring and developing activities and mentor new team members.- You seek, value, and leverage diverse perspectives.- You challenge business partner plans and assumptions when needed.- You communicate data in a clear, concise, and unambiguous manner both verbally and in writing.- You can articulate complex finance issues to non-Finance partners.- You positively contribute to work/life harmony on your team and find creative solutions to solve gaps for your team.About the teamNACF Finance is broken up into Network Teams and Central Teams.NACF Finance Network Teams:- Amazon Robotics Sortable (ARS): ARSs are highly-productive FCs where the items are stored in AR Pods moved by robots to the associate's position, hence the associate does not need to walk to pick the product. The primary functions of an ARS is to receive the items, stow and then pick them from the robotic floor where they are stored and pack them to ship.- Traditional Sortable, Soft Lines (TSSL): TSSL is a type of fulfillment center that handles certain types of products, such as traditional sortables (books, CDs, etc), soft lines (apparel and shoes), custom merchandise, and dangerous goods.- Traditional Non-Sortable (TNS): A TNS FC focuses on items larger than a yellow tote (18"x14"x8") but does not require special handling. Non-Sorts generally have less automation due to larger product. They have lower volume and less people but more variability in product and processes.- Reverse Logistics (ReLo): ReLo teams manage the systems and flow of goods which travel in the opposite direction of typical fulfillment. These systems complete the customer retail experience and capture/recover value by finding the most optimal disposal opportunity.- Inbound Cross Dock (IXD): A second distribution tier where Amazon aggregates demand to a subset of facilities that receive the products on behalf of Amazon FCs – lowering downstream handling costs – and can distribute to individual FCs at a unit-level, ensuring network-wide inventory distribution even for products for which Amazon only wishes to order a single carton.NACF Finance Central Teams:These teams include variable cost and financial planning & analysis (VFP&A), which deliver financial reporting of operational performance to equip operations to achieve financial targets for the US Customer Fulfillment (USCF) Network, the finance and accounting central team (FACT), which focus on fixed cost planning, actuals analysis and reporting, and fixed cost controllership for NACF, and the capacity finance team, which strategically positions capital investments in a manner that maximizes long term value for Amazon.BASIC QUALIFICATIONS- Bachelor's degree in finance, accounting or related field- 5+ years of finance experience, accounting, or related field ...

Are you looking for an opportunity to create a new supply chain product? We are a startup team working working to enable organizations across the world with reliable, cost effective and flexible end-to-end supply chain solutions, to help them scale, succeed and offer best in class experience to their customers.Amazon has spent years building one of the world’s most efficient and optimized supply chains. Amazon Warehousing and Distribution (AWD) org will build on that foundation and continue to innovate to offer a multi-tenant, bulk storage and distribution service.As a developer on the team you’ll drive improvements to our technology, collaborating with sharp engineers and highly-engaged users to ship code continuously. We have many domains ranging from highly-scalable transactional backend systems, to complex optimization problems, to customer facing applications/APIs, so if you love building world-class software of any type, most likely we have a place for you.We’re looking for engineers who share our passion for continuously improving the customer experience, who are motivated by challenging problems in distributed systems, algorithms, and HCI and who love writing great code. If you have an entrepreneurial spirit, know how to deliver, are deeply technical, highly innovative and long for the opportunity to build pioneering solutions to challenging problems, we want to talk to you.Are you a Front-End Engineer (FEE II) looking for a change? If you are a SDE II with a passion for front-end development that works too.BASIC QUALIFICATIONS- 2+ years of non-internship professional front end, web or mobile software development using JavaScript, HTML and CSS experience- 1+ years of computer science fundamentals (object-oriented design, data structures, algorithm design, problem solving and complexity analysis) experience- Experience using JavaScript frameworks such as angular and react ...

The AWS AI Labs team has a world-leading team of researchers and academics, and we are looking for world-class colleagues to join us and make the AI revolution happen. Our team of scientists have developed the algorithms and models that power AWS computer vision services such as Amazon Rekognition and Amazon Textract. As part of the team, we expect that you will develop innovative solutions to hard problems, and publish your findings at peer reviewed conferences and workshops.AWS is the world-leading provider of cloud services, has fostered the creation and growth of countless new businesses, and is a positive force for good. Our customers bring problems which will give Applied Scientists like you endless opportunities to see your research have a positive and immediate impact in the world. You will have the opportunity to partner with technology and business teams to solve real-world problems, have access to virtually endless data and computational resources, and to world-class engineers and developers that can help bring your ideas into the world.Our research themes include, but are not limited to: multimodal models, few-shot learning, unsupervised and semi-supervised methods, active learning and semi-automated data annotation, large scale image and video detection and recognition, face detection and recognition, OCR and scene text recognition, document understanding, 3D scene and layout understanding. For this role, we are looking for a science manager who has experience working in the intersection of vision, language and audio.We are located in Seattle, Pasadena, Palo Alto (USA) and in Haifa and Tel Aviv (Israel).About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. This team is part of AWS Utility Computing: Utility Computing (UC) AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.BASIC QUALIFICATIONS- 3+ years of scientists or machine learning engineers management experience- Knowledge of ML, NLP, Information Retrieval and Analytics- Experience directly managing scientists or machine learning engineers ...

At Amazon Worldwide Returns & ReCommerce (WWRR), we're driven by our aspiration to achieve zero cost of returns, zero waste, and zero defects. Our agile, innovative organization is dedicated to 'making zero happen' for the benefit of our customers, company, and environment. We manage the lifecycle of returned and damaged products through our integrated business, product, program, operational, data, and software engineering teams.Role Overview:We are seeking a Business Intelligence Engineering Manager to lead our Returns and ReCommerce BI team. In this role, you will guide a seasoned group of Business Intelligence Engineers (BIEs) and cross-functional engineers in developing large-scale, accurate, and scalable BI solutions. Your work will ensure that data-driven insights support key business decisions across the organization.Key job responsibilitiesKey Responsibilities:1. Lead and mentor a team of BIEs and cross-functional engineers2. Develop and implement corporate reporting frameworks and data visualization improvements3. Build capacity solutions for growing managed businesses4. Solve real-world problems through metrics and business cases to enhance decision-making5. Ensure the timely delivery of BI projects in a fast-paced, deadline-driven environment6. Collaborate with multiple teams, both business and technical7. Communicate effectively with various levels and stakeholders within the WWRR organizationBASIC QUALIFICATIONS- 7+ years of business intelligence and analytics experience- 5+ years of delivering results managing a business intelligence or analytics team, including employee development and performance management experience- Experience with SQL- Experience with ETL- Experience with data visualization using Tableau, Quicksight, or similar tools- Experience with R, Python, Weka, SAS, Matlab or other statistical/machine learning software ...

Amazon opened its virtual doors in 1995 and strives to be the world’s most customer centric company, where customers can find and discover anything they might want to buy online. Amazon Hub is growing and we are working to create a world class delivery experience for customers through alternate delivery options - lockers and pickup points. If you are passionate about delivery operations and look around corners for ways to serve customers, we want your help.Amazon Hub is seeking a leader who will be responsible for all aspects of customer delivery strategy for one of our Pickup Point Types operating in the United States and Canada. The successful candidate will build and maintain strong relationships with internal and external partners – including last mile carriers, technology, supply chain, and customer service. This role is Program Management and Process Improvement focused and the ideal candidate must be both analytical and creative, seeking out ways to improve customer experience and executing on those ideas. Strong interpersonal skills are also important as the position will have frequent interaction with senior leadership at Amazon and partner companies.The role will:- Works across team(s) and Ops organization at country, regional and/or cross regional level to drive improvements and enablers to implement solutions for customer, cost savings in process workflow, systems configuration and performance metrics. Leads projects and opportunities across the Operations (FCs, Sortation, logistic centers, Supply Chain, Transportation, Engineering) that are business critical, and may be global in nature.- Leads from medium to large complex, cross-functional strategic projects and opportunities.- Prioritizes projects and feature sets, evaluate and set stakeholders expectations for Amazon’s marketplace: country, regional and/ or cross regional level.- Writes clear and detailed functional specifications based on business requirements as well as writes and reviews business cases.- Applies rigorous approach to problem solving.- Highly analytical skills needed to interpret large data sets.- Performs supporting research and analysis, and drive the product (project, processes/ deliverables) development schedule from design to release.- Structures and develops implementation plans and works with Ops leaders to pilot and test new solutions and then roll-out across the broader Ops organization at country/cross-country and/or cross regional level.- Credible business partner to Amazon’s Operations network.- Manages critical relations with external partners (e.g. vendors) and contractors from the initial phase of the project to its execution.- Demonstrates strong hands-on project and operations management.- Demonstrates strong ownership of any part of their project. Possesses combination of practical and intellectual skills and an ability to shift, and adapt to different tasks that vary between complex analyses and hands-on project and operations management.- Possesses relevant understanding and experience on operational processes and workflow. Able to dive deep in the operational process to correct underperforming parts and acts as a trouble shooter.- Provides technical/operational guidance to the teams, managers, and field personnel on their projects or part of the medium to large project and processes.- Is consulted regarding operation model, and, for higher levels is considered as a formal owner of the Operation model.Key job responsibilitiesA Quality Manager will have responsibility for a pickup point product and manage the transportation delivery quality of Amazon packages to those locations. They will review performance by using existing reporting tools, as well as develop SQL queries to deep dive the performance. They will work with the carriers to identify opportunities for improvement, and put programs in place to drive those improvements.A day in the lifeThe life of a Quality Manager has a few items that set the cadence for their work. At the start of the week they will review prior week performance, identify issues, deep dive those issues, and then work carriers to resolve those issues during the week. They will also spend time on projects to find ways to simplify their work by finding ways to automate manual processes.About the teamThe NA Quality team is based in Bellevue and we work with our peers throughout the world to find and deploy quality improvements for the US and Canada.BASIC QUALIFICATIONS- 5+ years of Microsoft Excel experience- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field- Experience with sales CRM tools such as Salesforce or similar software- Experience defining, refining and implementing sales processes, procedures and policies or equivalent- 2+ years of experience managing vendors, with demonstrated success in driving vendor management improvement in a process improvement or quality management role ...

This role will be responsible for identifying internal and external solutions to business requirements, designing and setting up complex integrations into our existing Salesforce platform and workflows, and driving seamless connectivity across tools. A Salesforce Developer will design and develop enterprise solutions across Salesforce, Marketo, Data Cloud, Salesforce HVS, and managed AWS services, establishing efficient, scalable integrations that align with Amazon Shipping Business Development needs.Key job responsibilities- Design/build/deploy new solutions using Salesforce for Sales and Marketing teams in Amazon shipping.- Implement processes and mechanisms to audit and ensure we continue maintaining high operational bar of the Salesforce platform.- Engage with systems operating at scale, pioneering new methods and approaches to delivering software, serving customers, and enabling large, distributed, worldwide sales teams.- Work directly with other product and program teams, and business leaders to identify opportunities to share learning, technology and best practices across all teams within Amazon using Salesforce.- Leverage strong communication skills and a passion for using data and software to drive business decisions at scaleBASIC QUALIFICATIONS- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust- Experience with CI/CD pipelines build processes- 3+ years of non-internship professional software development experience- Bachelor's degree in computer science or equivalent- Certified Salesforce Developer 1 Certification or equivalent experience- 3+ years of Salesforce development experience using Apex, Visualforce, Lightning component frameworks, triggers, batch apex and Salesforce APIs at a large organization- 2+ years of experience in Salesforce point and click configuration using flows, validation rules, setup, roles & profiles, reports and dashboards at a large organization- In-depth understanding of the capabilities and constraints of the Salesforce CRM application architecture ...

We are seeking a Software Development Engineer (SDE) to join our People eXperience and Technology (PXT) Central Science Team. This interdisciplinary team combines the talents of science and engineering to develop and deliver solutions that measurably improve the lives, wellbeing, and value of work for Amazonians.In this role, you will:- Build distributed, scalable, and highly available systems that make Machine Learning (ML), Large Language Models (LLMs), and statistical models run faster in a CI/CD fashion- Own products ranging from Data Lakes to tools for science experimentation, MLOps, GenAIOps, and analytics to web applications and software solutions integrated with other Amazon systems- Leverage intricate distributed systems, handle and present Big Data, and apply advanced statistical methods- Collaborate with economists, academic scholars, machine learning experts, and fellow developers to craft, experiment, and launch services embodying diverse scientific modelsThe ideal candidate will have:- Robust software engineering fundamentals and adeptness in system architecture- Strong grasp of machine learning principles, including model training, validation, debugging tools, and analysis techniques- Familiarity with Machine Learning lifecycle management and enhancing LLM responses through methodologies like Retrieval Augmented Generation (RAG) and Prompt Engineering- Exposure to ML system design, frameworks, GenAI application design/development, and industry best practices- Passion for innovation, leading-edge technology, and contributing to a high-impact fieldThis position can be located in Bellevue, Seattle, or Sunnyvale.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

Amazon is seeking a motivated candidate to provide insights into opportunities for operational improvement through analytics. Role will require analysis, understanding of the systems workflow, cross-functional communication and issues management.The successful candidate is passionate about optimizing business processes and performance metrics, and takes a driven approach to identifying and prioritizing the most impactful efforts. This role will also build tools and support structures needed to analyze, dive deep to determine root cause of system errors, network changes and performance issues. This role will need to present findings to business partners to drive improvements and prioritize customer needs to deliver the right results.Key job responsibilities- Design and implement scalable and reliable approaches to support or automate decision making throughout the business.- Apply a range of science techniques and tools combined with subject matter expertise to solve difficult business problems and cases in which the solution approach is unclear.- Build using statistical, mathematical, econometric, network, natural language processing, machine learning algorithms, genetic algorithms, and neural networks.- Acquire by building the necessary / ETL queries.- Establish scalable efficient, automated processes for large scale analyses, development, validation and implementation.- Analyze for trends and input validity by inspecting univariate distributions, exploring bivariate relationships, constructing appropriate transformations, and tracking down the source and meaning of anomalies.- Validate against alternative approaches, expected and observed outcome, and other business defined key performance indicators.- Implement that comply with evaluations of the computational demands, accuracy, and reliability of the relevant ETL processes at various stages of production.- Build relationships with stakeholders and counterparts.A day in the lifeAs a Senior Data Scientist in Global Logistics, you'll start your day by reviewing the latest operational data and identifying areas for improvement. You might collaborate with cross-functional teams to design experiments, build predictive models, or optimize existing algorithms. Throughout the day, you'll dive deep into data, uncovering insights that drive business decisions. You'll present your findings to leadership, translating complex analyses into actionable recommendations. Your work will directly impact Amazon's ability to deliver products efficiently and meet customer expectations.About the teamThe Global Logistics Data Science team is at the forefront of innovation, leveraging cutting-edge technology and advanced analytics to revolutionize Amazon's supply chain. We're passionate about solving complex problems and driving continuous improvement in our logistics network. Our team values collaboration, creativity, and a relentless focus on customer satisfaction. Join us in shaping the future of global logistics through data-driven insights and technological innovation.Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan Learn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stockBASIC QUALIFICATIONS- 5+ years of data querying languages (e.g. SQL), scripting languages (e.g. Python) or statistical/mathematical software (e.g. R, SAS, Matlab, etc.) experience- 4+ years of data scientist experience- Experience with statistical models e.g. multinomial logistic regression ...

Project Kuiper is an initiative to increase global broadband access through a constellation of more than 3,000 satellites in low Earth orbit. Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world.Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen.In Project Kuiper Enterprise Technology, we build the software, services, and infrastructure that enable our program to design and engineer the future of LEO Satellite based broadband services. We are an AWS-focused, builder-centric organization. We build with AWS technology to develop the best solution for our team to succeed. Our team succeeds when the entire Project Kuiper organization can scale as needed to be successful.Key job responsibilities• Provision and manage AWS infrastructure, including EC2, CloudFormation Templates, AppStream, and Load Balancers.• Design and manage best in class cloud, on premise and hybrid service environments.• Build dashboarding and alarming to drive operational excellence.• Work with a wide range of technologies, and AWS products.• Build enterprise-grade AWS application environments using Infrastructure as Code (IaC)• Architect and setup infrastructure on AWS GovCloud.• Analyze and support setup of new device connectivity to enterprise applications and services.• Monitor network connectivity between all internal and external systems.• Partner with application owners to understand needs and plan for infrastructure demands.• Drive automation of routine tasks to help scale the operations.• Maintain hardware architecture documentation for all infrastructure and networking components.• Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen.A day in the lifeJoin a high output hybrid team of Sys Devs, SDEs and Sys Eng supporting Kuiper's enterprise applications.Work closely with key Business and tech stakeholders to design and implement service infrastructure to meet the specific needs of satellite production.A unique opportunity to be an instrumental member of a team supporting a business goal from the beginning.About the teamHere at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.At Amazon, our mission is to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright and driven people. We're dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.BASIC QUALIFICATIONS- Experience leading the design, automation, deployment, and support of large-scale infrastructure- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust- Experience with Linux/Unix- Experience with CI/CD pipelines build processes ...

Amazon is looking for a Senior Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs across multiple verticals. This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. The ideal candidate will leverage extensive project management experience, combined with deep analytical capabilities and a keen sense of innovation, to lead complex projects from conception to completion.We are seeking a Senior Program Manager who will be an integral part in driving changes across Amazon’s operations and supporting top-down and bottom-up changes across our logistic network. In this role, you will be responsible for driving large-scale end-to-end process changes and partnering with multiple internal and external stakeholders to improve performance across multiple operational programs. You will be responsible for briefing senior leaders on portfolio performance across your assigned span of control. You will be responsible for providing expert guidance to operators and managers while managing the successful delivery of projects and goals across multiple organizations. Key job responsibilities• Manage and oversee various cross-functional programs, ensuring successful delivery.• Develop and refine program strategies, effectively leading and motivating teams.• Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.• Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.• Foster collaboration with internal and external partners to optimize resource allocation and project success.• Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.• Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.• Identify and mitigate risks, preventing them from escalating into major issues.• Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.• Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.• Manage and communicate project budgets effectively.A day in the lifeAs a Program Manager on the Flex Change Management team, you will work with initiative owners across Amazon Last Mile teams worldwide, assessing change scope, identifying and engaging key stakeholders, ensuring stakeholders are knowledgeable and prepared up and downstream for launch. You will ensure proper reviews or controls are in place and also provide senior Flex and Last Mile leaders worldwide with early visibility of key initiatives being launched. BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...