Program Manager, Last Mile Analytics and Quality
Amazon, a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce. Amazon’s Last Mile Analytics & Quality team is looking for an enthusiastic, customer obsessed Program Manager to manage projects, implement and improve metrics, and work in collaboration with Amazon’s technology, product, business, and operations teams to create solutions for our internal and external customers.
To be successful in this role, you need a passion for making data driven decisions which will have direct impact on the customer experience. Some keys to your success are the ability to be an effective communicator to various audiences and the ability to remain flexible and adept at learning new tools and systems. Our environment is deadline driven, fast paced and requires you to be detail-oriented and comfortable interacting or working with multiple teams (business and technical).
The ideal candidate has a background of running large, cross-functional projects. They are as comfortable working on high-level strategy and design as they are rolling-up their sleeves and working on implementation. They have demonstrated the ability to build customized logistics solutions, drive process improvement, standardize procedures, and eliminate the root cause of defects within current systems. Strong communication skills and the ability to work independently in a high pressure, and often ambiguous, work environment are essential. Passion and drive for customer service is a must. The candidate must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.
Key job responsibilities
• Program manage the solution for last mile related problems from identification, scoping and sizing to creating long term solutions in partnership with tech, product, business and operations.
• Define success criteria for programs and audit processes, and create/drive right metrics to track and influence program health.
• Collaborate with multiple teams as a subject matter expert in last mile delivery domain and develop solutions that utilize the highest standards of analytical rigor, data integrity and solve problems for the long term.
• Identify, develop, manage, and execute analyses to uncover areas of opportunity and present written business recommendations.
• Analyze and solve business problems at their root.
BASIC QUALIFICATIONS
- 2+ years of program or project management experience.
PREFERRED QUALIFICATIONS
- Knowledge of Lean principles and DMAIC methodology.
- Experience in MS Access and SQL.
- Experience in requirement gathering and ability to write clear and detailed requirement documents.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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