Sales Operations Specialist

AWS has the most services and more features within those services, than any other cloud provider–from infrastructure technologies like compute, storage, and databases–to emerging technologies, such as machine learning and artificial intelligence, data lakes and analytics, and Internet of Things. Whether its Identity features such as access management and sign on, cryptography, console, builder & developer tools, and even projects like automating all of our contractual billing systems, AWS Platform is always innovating with the customer in mind. The AWS Platform team sustains over 750 million transactions per second.

AWS Monetization (MZN) is looking for a Sales Operations Specialist to support operations of revenue-related programs. This specialist will be a point of contact for internal inquiries and escalations on month end processes providing data driven decisions and support. This position will contribute to short- and long-term solutions to drive process efficiency and effective controllership for the AWS month-end process cycles. This specialist will have sufficient finance/accounting understanding to help identify issues, develop reporting requirements, and have a solid understanding of computing system interaction. This role requires excellent communication and organization skills, including the ability to anticipate, identify and communicate risks to accounting, finance, businesses and technical teams. You must be able to work independently, remain flexible with the ability to prioritize workloads, and maintain a strong attention to detail in a fast-paced environment. Similarly, this position is expected to manipulate and mine large data sets to identify, isolate, and communicate findings to stakeholders.

Key job responsibilities
Own monthly month end processes through deep dive analysis, anomoly detection and resolution.
Develop tools, dashboards, queries, and reports while ensuring data quality and integrity. Ensuring accuracy of data and data analysis is of utmost importance.
Manage stakeholder requirements, feature requests, solution life-cycle management, write 1-pagers/6-pagers/PRFAQ before new solution/automation launches.
Work on Continuous Improvements to translate business requirement into proof of concept, project resource, and timeline estimate.
Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions.
Identify, develop, manage, and execute analyses to uncover areas of opportunity and present written business recommendations.

A day in the life
Proactively evaluate, develop, and simplify working procedures to continuously improve the operations and reduce controllership risks through automation and tech.

Project manage automation and improvement initiatives by communicating program status, risk, providing clear recommendations for resolution or mitigation to leadership.

Establish and maintain critical relationships with internal partners including MZN Ops teams, Sales teams, product and engineering teams, and AWS Accounting to advocate for automated month end close accounting deliverables.

Engage with cross-functional stakeholders to understand in-depth and improve existing models and processes.

Support recurring and ad hoc reporting and deep dive inquiries for various internal/external stakeholders.

Develop tooling and report build outs for improve efficiency.

Look around corners to provide predictive risk analysis and opportunities.

About the team
Our team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.

We have a formal mentor search application that lets you find a mentor that works best for you based on location, job family, job level etc. Your manager can also help you find a mentor or two, because two is better than one. In addition to formal mentors, we work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.