Principal Technical Program Manager, Manipulation Deployment, Technology Deployment

Amazon Robotics develops state-of-the-art robotics solutions to power Amazon's world-class Fulfillment Operations, which handle more single items than any other company. Our collaborative team is at the forefront of building automated manipulation products to handle and process packages and singular items. Since 2012, Amazon has developed, produced, and deployed more than 750,000 robots across its operations network.

Our Global Robotics Deployment team is searching for a high energy Principal TPM that can manage the complexity and diversity of Deployment Services delivered on behalf of our internal Amazon Robotics Manipulation Product Development and Engineering customers. As a Principal TPM, Manipulation Deployment you will act as the Single Threaded leader (STL) for an exciting next generation Manipulation product expected to deploy globally and you are responsible for managing all Deployment Services committed to our customer(s). You ensure the successful delivery of the complete Customer Delivery Solution “package” at the service deliverable level and work with service owners across the entire Deployment organization to ensure requirements are met that lead to delivery of commitments and exceeding customer expectations.


Key job responsibilities
As the Manipulation Deployment STL your primary responsibilities are:
• Demonstrating ownership by acting as the Single Point of Contact (SPOC) for all things Manipulation Deployment related with customer teams
• Coordinating with each Deployment-team on service deliverables: Deployment Readiness (DR), Systems Integration (SI), Deployment Engineering (Int’l and NA RDE), Strategy & Operation (S&O), Retrofit Readiness (RR) on clear definition of the Customer Delivery Solution (set of services) and the respective measures of success
• Establishing a mechanism and cadence to manage total Customer Delivery Solution status by deployment service
• Managing escalations or misalignments when there are risks to delivering committed services with high quality; managing tradeoff decisions with customers, stakeholders, and partner teams when there are conflicting priorities
• Working with Deployment teams to determine whether a decision is a one-way or two-way door. Managing necessary discussions with customer and partner teams to manage expectations, impacts, and risks, associated with said decision(s)
• Ensuring role clarity as it relates to the service delivery teams and escalating to functional leadership when there are misalignments that impact delivering on commitments
• Developing and publishing a clear RACI to create transparency with customer teams and to drive ownership and accountability
• Leading any associated Lessons Learned, Root Cause Analysis, or Retrospectives with regard to Customer Solution Delivery
• Coordinating across internal teams (i.e. Robotics Supply Chain, Robotics Manufacturing, Design Engineering Services, and Global Safety & Support) to ensure alignment and enablement of delivering deployment services


A day in the life
As the TPM for Manipulation Deployment you seek to maximize decision-making velocity by removing obstacles, but recognize that maintaining reporting lines within functional disciplines is good for raising the bar within a discipline to achieve greater efficiency; you rely heavily on getting work done through others and you are a master of influencing others to meet deliverables. The Manipulation Deployment STL works across service owners in Deployment to drive prioritization, maintain commitments, and manage all of the associated cross-team communication. While the Manipulation STL does not ultimately own headcount allocation by service, you are empowered to audit, evaluate, and escalate risk to the functional leader when headcount allocation is a driver of service delivery risk.