Senior PMT, Customer and Member Insights, HST Science and Analytics

Amazon’s mission is to make it dramatically easier for customers to access the healthcare products and services they need to get and stay healthy. Towards this mission, we (Health Store & Tech) are building the technology, products and services, that help customers find, buy, and engage with the healthcare solutions they need.

In this role, you will drive the long-term vision for Amazon Health and will partner closely with product, finance, marketing, analytics, and other leaders to enable actionable insights on AHS' customer and member journeys. You are someone who likes to get in to the numbers and metrics to identify key insights which will drive incremental progress and innovative shifts in customer experience for AHS customers. You must be able to influence across teams, and leadership, be a strong written and verbal communicator and analytic thinker, and have a history of delivering results.

This is an excellent opportunity to define customer expectations for health experiences on Amazon. The ideal candidate will have an “anything is possible” mindset. You’re proud of your work, your skills and expertise – but you are adaptable. You want to be part of something great, and love being part of a highly collaborative and high-energy team that isn’t afraid to swing for the fences and exceed expectations even on the most tactical projects. You'll ask hard questions, take smart risks, and drive a culture of experimentation with the design and technology teams.

#everydaybetter

Key job responsibilities
You will:
* Assume end-to-end responsibility for the strategic value and performance of a suite of products and services
* Lead the definition, development, and implementation of creative, high-quality product analytics roadmaps based on product strategy and vision
*Enable and drive a culture of experimentation, identify key success metrics and continuously improve the experimentation bar at AHS.
* Manage prioritization and trade-offs among customer experience, scope, and time to market
* Proactively identify and resolve strategic issues to help the team meet business, financial, and technical goals
* Manage product planning and development through day to day collaboration and decision making with a cross-functional team including data and business intelligence engineers, designers and business or subject matter representatives
* Develop detailed, crisp user stories with acceptance criteria based on customer needs/experience and business requirements that can be used to create product specifications and architecture
* Define and analyzes metrics that measure and benchmark product success
* Play active role in optimization and process improvements between product, design, and engineering teams

A day in the life
Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well balanced life—both in and outside of work.