Seattle

Are you interested in leading growth initiatives for one of Amazon’s most significant and fastest growing businesses? Selling Partners offer hundreds of millions of unique products and are critical to delivering on our vision of offering the Earth’s largest selection and lowest prices. The Amazon Marketplace enables over 2 million third-party selling partners in eleven marketplaces to list their products for sale to Amazon customers across the world. Within our WW Marketplace business, International Seller Services (ISS) oversees the recruiting and development of Selling Partners for all of our international stores (e.g., UK, Germany, Japan, Middle East). ISS also enables global selling, helping Sellers in one country expand and sell internationally.The Central Analytics and Science team within the ISS org is seeking a dynamic and entrepreneurial Senior Product Manager - Technical to join us as our team’s data and science product leader and help drive the next evolution of our science and analytics platform. If you are passionate about bringing the power of Generative AI to our customers and enjoy leading product innovation through advanced machine learning techniques, Natural Language Processing (NLP) and Large Language Models (LLM) to build products used by Amazon teams and customers, then join our team. Your mission is to simplify and accelerate the data experience for our internal and external customers. You essentially are the quarterback - responsible for the “end-to-end” data and science product development lifecycle, working backwards from the customer to identify problems that need to be solved and partnering across cross functional teams to deliver results.Key job responsibilitiesYou will be the voice of the customer as you identify product opportunities and develop a data and science-based product strategy. You will learn about the problems they are trying to solve, analyzing service and business metrics, writing PRFAQs, Business Requirement Documents, and iterating on product decisions with the Data, Science and Technical teams. You will lead multi-functional collaborations across science, engineering, and product to define a problem-solving roadmap and validate various analytical and science approaches using experimentations. You will continuously collaborate with finance and product managers, engineers, designers, and business stakeholders to deliver analytics and science solutions to our customers and scale their successes globally. You will assess Return-on-Investment of competing solutions, prioritize what is right for our customers, make feature trade-off decisions, and drive alignment from a diverse set of stakeholders. The role requires a detailed understanding of and ability to balance product, technology, and program/stakeholder management. Hence maturity, high judgment, negotiation skills, ability to influence, strong business acumen, analytical skills, and leadership are essential to success in this role.BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...

Are you interested in defining and re-imagining Amazon's privacy experiences across multiple businesses? If yes, you may have found the perfect role!The central Privacy team at Amazon owns customer choices and controls for businesses across Amazon such as data access and data deletion requests. We are looking for an experienced product leader to own the company-wide roadmap for improving automation around data governance and drive consolidation strategies across multiple tools and services to streamline the builder experience.Your responsibilities will include:Product strategy and direction: Continually assess the needs of our customers and partners in defining and evolving the product and business strategy.Roadmap Planning: Deliver innovative new features, usability and product performance in a consistent cadence of releases. Be the internal and external authority and advocate for your program.Ensure consistent execution of product lifecycle processes from concept to launch, driving value-based prioritization of product development initiatives.Requirements Definition: Develop comprehensive product plans incorporating customer needs, defining the competitive arena, and establishing the objectives, strategies, and actions required to achieve business goals. Produce high-quality requirements docs and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget.Work with tech teams in your organization and others to craft business requirement documents and align on solutionsThe successful candidate will be able to think through business and technical integration challenges and drive product strategies and features to solve for them. A demonstrated ability to think strategically and analytically about business and product, with the ability to build and convey compelling value propositions, and work cross-organizationally to build consensus is critical to this role.BASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning- 5+ years of end to end product delivery experience ...

Are you an experienced Senior Product Manager who wants to drive innovation and growth for an $XB business with global reach? Do you want to lead initiatives that will have a significant impact to Amazon’s bottom line? The Amazon Currency Converter for Sellers business is looking for a Senior Product Manager (Tech) with cross-border fx experience to drive expansions in emerging markets for our existing suite of products. In this role, you will identify and develop innovative solutions to expand ACCS to support new currencies and geographies. The Senior Product Manager, ACCS will have the chance to build products focused on global expansion, innovation, and user acquisition for a profitable and strategically critical program for Amazon. The overall ACC business provides a better payment experience for cross-border Buyers and Sellers worldwide and extends Amazon’s reach beyond the borders of our existing Amazon marketplaces. ACC owns two services: Amazon Currency Converter for Sellers (ACCS) and Amazon Currency Converter for Buyers (ACCB). ACCS enables Sellers to sell in more Amazon marketplaces by making it easier to get paid in their local currency to their home bank account, thus increasing the number of Sellers and product selection on Amazon marketplaces. ACCB makes it easier for international Buyers to pay in their local currency, improving the international customer experience and increasing the number of customers shopping on Amazon sites. ACC generates free cash flow and directly impacts the Amazon Flywheel. The ideal candidate will bring the following to the position: a) strong product and business management skills including the creation of product and business strategy; b) strong and clear verbal and written communication skills to articulate your vision and influence others c) ability to dive into technical details and problem solve with the engineering team; d) ability to engage with internal and external partners to identify and pursue new business opportunities. Furthermore, the ideal candidate will have successful personal attributes including creativity, leadership, and the ability to influence outcomes both internally and externally. This opportunity requires excellent problem-solving and communication skills. The ideal candidate is entrepreneurial, self-sufficient and results-oriented. Key job responsibilities As the Senior Product Manager, ACCS, your key responsibilities will be to grow and expand the business by: - Lead the product lifecycle, developing and executing “think big” strategies to unblock expansion challenges in new geographies via new tech - Leading initiatives to launch new capabilities, remove obstacles, onboard new partners and integrate with other businesses across Amazon. - Working cross-functionally with other Amazon business teams to develop and execute products and programs that align to team and cross-company goals. A day in the lifeEvery day will be different, but you can expect to: Partner with global business, legal, tax, and finance teams as well as our external partners to define and build simple solutions that solve complex regulatory challenges in emerging markets Work on initiatives that unlock strategic growth opportunities for Amazon and our global selling communityContribute to 1 year and 3 year business and technical plansAbout the teamThe mission of Amazon Currency Converter is to enable customers and sellers to pay and get paid in their preferred currency, and method. We value hire and develop, leading with empathy, and a world class sense of humor.BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology products ...

As Product Manager Technical - External Services , you will to assume end-to-end product ownership over Amazon's Web Service offerings. You are expected to dive deep into the technology both from a product and customer perspective, working with software engineers and business partners to define, build, launch and grow new technology-driven products and services. These products are hardware offerings, software or technical services, and customers often include developers, IT departments or enterprise CIOs.Amazon Application Recovery Controller is seeking a PMT-ES with experience building resilience systems in the cloud. We are looking for technical product leaders who will define, own and drive the delivery and adoption of new services, capabilities and user experiences for Amazon Application Recovery Controller, which enable customers of all sizes to meet their resilience objectives in the cloud. If this sounds exciting to you - come build the future with us.Key job responsibilities• Build services that technical end-customers can trust to run their workloads• Engage with customers throughout the entire product lifecycle• Ability to build strong technical product marketing and pricing strategies early on in the customer engagement cycle to drive product awareness• Define and drive creative, detailed product definition of new capabilities• Engage with customers through a variety of channels, to understand their needs and serve as their advocate• Manage prioritization and trade-offs among customer experience, performance and operational load• Work closely with engineering teams and UX to deliver products to marketBASIC QUALIFICATIONS- 5+ years of technical product management with internet business experience- 5+ years of working as a Technical Product Manager experience- 3+ years of technical (software development, network development, IT, other related) experience- Experience in taking a product from conception & definition phase through engineering design and taking it to market- Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market) ...

Amazon’s mission is to be ‘Earth’s most customer-centric company’, and our award-winning Customer Service (CS) team is an essential part of that mission. Amazon CS is one of the largest customer service organizations in the world.The Customer Engagement Technology (CET) organization powers CS by developing elegant Customer and Customer Service Associate (CSA) facing products globally. These products offer effortless self-service and automation solutions to our customers. If the customers prefer to interact with a human, we enable CSAs to effectively and elegantly solve customers’ issues using our associate facing products powered through human centered design.Our team is looking for a talented and experienced Senior Product Manager Technical to work across CET Technical Development, Operations, UX Design, CS Business Verticals (e.g. Digital Devices, Shipping and Delivery Services) and other Amazon teams to improve customer and associate product experiences. Specifically, you will be continuously re-thinking and innovating Amazon’s Customer Service experiences, identifying and prioritizing use cases, designing elegant and effective customer journeys, and optimizing the seamless integration with text and voice bot solutions and real-time language translations.A successful candidate should thrive in a highly collaborative, ambiguous, creative, and fast-paced environment with a proven track record in taking on end-to-end ownership and successfully delivering results.Key job responsibilities- A successful candidate will be an effective communicator and has demonstrated the ability to earn the confidence of stakeholders across a cross-functional team.- Candidate should be customer obsessed and not afraid to get your hands dirty navigating requirements from different business teams.- Ideal candidate should have a strong bias toward data-driven decision making, and an innate ability to comprehend how metrics relate to business problems and with each other.- Successful candidate will be willing to experiment, fail fast, learn and iterate to improve. You will also be responsible to recognize and account for the implications of your work to frontline operations.- Responsibilities will also include measuring and analyzing existing products for opportunities to innovate and improve.A day in the lifeBenefits Summary:Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanAbout the teamThe mission of the CET team within Customer Service is to create earth’s best customer service solutions through empowering our customers to utilize automation to resolve their issues quickly and efficiently. You will be a key component of our leadership team and will influence our science and engineering teams to deliver World-Wide Self-Service Automation (SSA) products based on generative AI.BASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...

Build your future creating the home of the future! Everything we do is focused on making the lives of our customers easier through products they couldn’t have imagined - and now can’t live without. We’re seeking a passionate and collaborative technical Product Manager to join our Certification and Developer Experience Team. Our charter is to help developers grow successful businesses with Alexa, delivering high quality devices to give customers confidence in their certified purchases. We are looking for a seasoned, data savvy, product manager to drive our 3P partner quality product strategy. You will own developing scalable product solutions to support partners in understanding the customer experience their devices are delivering with Alexa and will support them in making improvements. You have strong communication skills both written and verbal. You excel in stakeholder management and earning trust across all levels and teams. You are able to put on a developer hat and understand their pain-points, able to work together with them to deliver flawless experiences for our shared customers. Key job responsibilities•Own defining the 3p Partner Quality strategy and product roadmap •Deliver PRFAQs, BRDs and working backwards documents to align teams on strategy and deliver • Lead the vision, definition, and delivery of SH Partner Quality, to deliver best in class CX, customer loyalty, engagement and revenue growth.• Collaborate closely with cross-functional teams, including engineering, marketing, legal, UX design, and business stakeholders, to define and execute a product roadmap to deliver upon these features and experiences.• Constantly make ruthless roadmap prioritization decisions. Anticipate and make tradeoffs, balancing between customer and business needs vs. technical constraints.• Work back from our customers by learning from their feedback, behavioral measurements, and other data sources to craft better experiences and ensure we are building the right features over time.• Monitor key performance indicators (KPIs) and analyze metrics to measure the impact of personalized search experiences, identify areas for improvement, and drive continuous optimization.• Communicate effectively with partners and senior leadership, including both technical and non-technical audiences, to present new product ideation, product strategies, progress updates, and business recommendations to drive alignment and create a buy-in for Partner Quality initiatives.About the teamOur vision is to make every customer an Alexa Smart Home customer. We strive to deliver the best possible end-customer shopping experience for Amazon and offline retail by streamlining the awareness, research, and adoption of devices certified by Amazon. We earn and maintain customer trust by accurately and transparently representing products that work as intended with Alexa. We are a close knit team that enjoys spending time with one another. We all work hard but try not to take ourselves too seriously. We value humor, lightheartedness and fun. We operate as a true team, always ready to lend a helping hand. Our unity is our strength. BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...

Amazon is investing in building a customer centric, world class advertising business. In this role, you will be working on state of the art publisher solutions across Streaming Video, Streaming Audio and Display Advertising. These are nascent, high growth areas, including Amazon’s Alexa platform, Amazon Music, and new acquisitions in Podcasting, where scalable, programmatic Ad publisher solutions are critical to business success.You will be working closely with engineering and science organizations and will own planning and program execution for new products and features to help publishers onboard and forecast their Ad inventory within Amazon Publisher Technology Ad Tech stack. You will work across multiple organizations and develop requirements in the form of high-level epics and roadmaps, as well as detailed user stories for developing different components of the data processing solution. You will partner with science and engineering leaders to build the long-term and short-term roadmap and ensure timely release of products and solutions. You will work closely with scientists and engineers building new systems and solutions, influencing product features and architectural choices that lead to better experiences for media publishers, advertisers and end consumers.Key job responsibilities• Develop strong understanding of Media publisher needs in the area of Live Streaming, Video Streaming, Audio Streaming and Display Advertising, and establish mechanisms to stay abreast of their needs• Establish a vision for the Forecasting product and drive organizational alignment to that vision• Build a coherent roadmap delivering on that vision and accounting for risk/learning• Work with engineering and science teams to plan and execute technical programs, product launches, operational activities, and process improvements• Foster healthy, active cross-team relationships. Use stakeholder input to identify clear priorities and requirements• Understand cross-team and cross-project dependencies. Be able to see around corners to address issues early• Continually raise the bar on deliveries, launches, requirements, operations, process• Derive learning from projects and feature deliveries. Use this information to inform new features and process for core and shared componentsBASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...

The Furniture category is one of Amazon’s fastest growing businesses and is focused on delivering a world-class customer experience. We are looking for a talented, driven, and highly analytical Sr. Product Manger to own and drive the Direct Fulfillment (DF) aspect of our business. This Sr. Product Manager will work cross-functionally to deliver operational improvements, incremental profitability, and generate growth for the US Hardlines/Furniture Direct Fulfillment business. Direct Fulfillment (Dropship) works with Vendors to enable direct to consumer shipping from a vendor’s warehouse, allowing incremental sales and shipping efficiency for heavy-bulky products. This role will own initiatives to improve the customer and vendor experience around Direct Fulfillment. Key areas of focus include advocating for improved tools and processes to manage vendor volume and speed, creating new business reporting, expanding the DF program, training other Retail members on the benefits of DF, and improving profitability of the fulfillment channel. The candidate will own the full year strategy for Furniture Direct Fulfillment, and also work with Finance and Direct Fulfillment teams to craft the strategy for US Hardlines. Strong candidates will be confident switching from an analytical mindset to influencing stakeholders. They should be able to uncover data-driven opportunities, implement long term, automated solutions, and communicate effectively with high-level leadership and Account Managers alike. The successful candidate must be highly organized, self-starting and possess strong data extraction and analytical capabilities. They must have proven successes in creating growth strategies and must be fearless but thoughtful in their pursuit of results and thrive in a high energy environment where tactical and strategic activities are expected to be driven in parallel. BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience as a product manager or owner- Experience owning technology products ...

Are you excited about building products that help customers scale their services globally? Are you equal parts a problem-solver, and a visionary?Amazon CloudFront is a web service for content delivery and one of the cornerstones of AWS. We bring the Internet closer to end users, speeding up the user experience. CloudFront integrates with other Amazon Web Services to give developers and businesses an easy way to distribute content (webpages, games, movies, live streams, etc.) to end users with low latency and high data transfer speeds. CloudFront Functions and Lambda@Edge, edge compute capabilities, offer customers serverless edge computing environment to implement advanced application logic closer to the viewers delivering better performance, scalability and security.We are looking for an experienced Product Manager to drive the growth of Amazon CloudFront . Your responsibilities will include engaging our customers directly to identify new capabilities, defining product features, and working closely with cross-functional teams to get those features in the hands of our customers. You will have a strong pulse on customer needs, the competitive landscape, and industry trends.Successful candidates will enjoy working in a collaborative, analytical, and fast-paced environment and are comfortable interacting with highly technical cross-functional teams. Candidates must have excellent analytical capabilities, be comfortable diving deep into data, have strong writing skills, and lead executive-level reviews. Candidates must have a track record of understanding customer needs and delivering technology solutions to address those needs.The role is based in Seattle (WA).Key job responsibilitiesAs a senior product manager, you will drive our strategy and product roadmap providing industry leading experiences for delivery of requests using CloudFront. You will define the roadmap for how we build world class observability for the customers. You will have end-to-end product responsibility from working with key customers to delivering revolutionary new features and functionality. In addition, you will lead launch activities, relentlessly dive deep with customers and AWS teams, author and present data-driven narratives to AWS leadership, and drive strategic decisions. You will truly understand what it means to operate, build, and grow a business.A day in the lifeAs a Senior Product Manager at CloudFront, you will be at the forefront of steering product strategy. You will work closely with cross-functional teams to shape and bring to fruition the next wave of capabilities for the service. Additionally, you will devise product solutions, create go-to-market strategies, and cultivate business relationships to fully realize the market potential and benefits achievable by leveraging AWS technologies in the enterprise sector.We are looking for a candidate that is obsessed with delivering the most customer-centric experience on the planet, showing proven success in ownership, bias for action, and thinking big. This leader will need to exhibit excellent judgment, prioritizing between existing versus new customers and between features, architectural improvements, and operational excellence. We are looking for strong business owners who are comfortable sharing their vision with AWS senior leadership, but also working closely with engineering teams to dive deep into details to make ideas into reality.About the teamCloudFront Product Management is a group of high energy product leaders who constantly innovate to deliver the best scale, performance, and security for our customers. We are a team that values collaboration, speed and impact. Inclusive Team CultureHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded product manager and enable them to take on more complex tasks in the future.BASIC QUALIFICATIONS- Bachelor's degree in Computer Science or related field. - Excellent communication and leadership skills to influence stakeholders and drive product success- 5+ years of product management experience with a proven track record in managing web, networking, infrastructure, and/or security products and services- 7+ years of professional work experience ...

Do you want to lead a strategic role that shapes how we work with Selling Partners to ensure the best possible seller Experience on Amazon? Do you have the ability to see the big picture of Amazon’s business, going into details with data and exercising business acumen? We are looking for a Senior PM who is passionate about innovating on behalf of Sellers to drive new strategic initiatives that optimizes Amazon seller’s cost of doing business on Amazon. This is an opportunity to drive strategic products and programs, requiring strong level of judgment with a high level of executive visibility.Amazon’s US 3P (Third-Party) Business represents an incredible opportunity to address a vast market segment and customer base and is an area of high interest for Amazon. Our organization is focused focused on building solutions that enable our sellers to grow and deliver unique products and services to customers. Our business has an incredible opportunity and thus we can reinvent everything from the Seller experience to the Customer experience.As a Senior PM, you will own US 3P initiatives that directly impact seller’s experience on Amazon, collaborating cross-functionally with worldwide partners to deliver transformative solutions. This role involves significant use of data and seller feedback to measure impact of strategy, and drive decision-making with senior stakeholders. In this fast-paced environment, you will wear multiple hats - from driving the overall vision to execution. You will synthesize transformation ideas and present for leadership review through effective use of Amazon mechanisms (PR/FAQs, narratives, customer working backwards documents). Successful candidates will possess excellent analytical skills, be proficient in process optimization, and have a penchant for conceptualizing & implementing mechanisms. You are customer obsessed, can thrive in ambiguity, and demonstrate empathy. Communication, writing, attention to detail, follow through, and ability to coordinate across teams will be second nature to be effective in this role. This is a great opportunity to play a key role in a fast-moving team that is significantly impacting the multi-billion-dollar 3P seller business.Key job responsibilities• Identify business and customer challenges, develop compelling narratives to support the initiative, and align with stakeholder teams.• Proactively identify, track, and execute opportunities to improve operational performance and achieve key goals and targets.• Create project plans, identify resources, and organize cross-functional teams to implement future state processes & tools.• Collaborate with functional teams to develop business and/or technology solutions, conduct proof-of-concept, and obtain buy-in from key stakeholders.• Be integral to the change management process to ensure adoption of new processes and tools, using performance metrics.• Publish project trackers and flash reports to keep stakeholders informed about project status.• Support annual operational planning, create a business plan with strategic initiatives and priorities supported by data and customer anecdotes.• Support the creation, tracking, and execution of goals and operational metrics required to achieve the strategic objectives of the business.BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience as a product manager or owner- Experience owning technology products- Experience working across functional teams and senior stakeholders- Experience in influencing senior leadership through data driven insights ...

Amazon Devices—the team behind the best-selling Amazon Echo, Kindle E-Reader, Fire Tablet, Fire TV, and Ring, Blink, and eero Home Security product lines—is seeking a high-performing, innovative, results-oriented and customer-obsessed, Sr. Product Marketing Manager. As a Sr. Product Marketing Manager on Amazon’s Cross-Devices Marketing team, you will focus on how we optimize the customer shopping experience across our expanding portfolio of devices to better educate customers on their journey. You may do this through end-to-end go-to-market programmatic work, conducting A/B tests to optimize performance of creative placements and customer targeting, analyzing data to create insights, building relationships with key stakeholders, and/or driving long-term process improvements. Additionally, you will become an expert in and raise the bar with online marketing channels, including Amazon homepage, search and email. As part of the cross-devices marketing group, we operate in one of the most diverse businesses at Amazon, empowered to explore new ideas, channels, and tools, setting the stage for how we’ll do business tomorrow. We are looking for a smart, agile, highly motivated, results-oriented Product Marketing Manager to join the team in this high-growth business at Amazon. The successful candidate will support marketing across a diverse range of existing devices and exciting new Amazon devices. The successful candidate will have the ability to manage multiple milestones and shifting requirements in a fluid, fast-moving environment—while keeping senior stakeholders updated on your progress. The position is based in Seattle, covering the North America region.BASIC QUALIFICATIONS- 6+ years of professional non-internship marketing experience- Experience using data and metrics to drive improvements- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- Experience building, executing and scaling cross-functional marketing programs- Experience leading go-to-market for consumer software or hardware product launches ...

The Selling Partner Services (SPS) team operates the business, technology and seller services that make Amazon the best place on Earth for 3rd party sellers to start and grow a global business. Today, the vast majority of those sellers choose to do so trusting Fulfillment by Amazon (FBA) to fully manage their selection from the factory floor to the customer door, allowing sellers to leverage the power of Amazon’s global fulfillment network. Our mission in WW Fulfillment by Amazon is to enable the long-term success of our sellers by building best-in-class processes and tools that make FBA the simplest, most reliable and profitable channel for our sellers. Our store has enabled sellers of all sizes and origins to compete in an evolving global market, and today WW sellers serve tens of millions of items to customers globally.The success of WW FBA is synonymous with that of our sellers, and the WW FBA Seller Insights and Planning (SI&P) team is on a mission to help ensure that success. SI&P leads the WW effort to deeply understand our sellers through data, analysis, voice of seller insights and direct seller engagement. The results are identification of opportunities to help our sellers grow and thrive on Amazon, which become WW programs led by the team in partnership with FBA business, product, science and engineering teams around the world.The team is seeking an experienced Senior Program Management leader to lead this effort for one or more regions (e.g., North America, EU5, Japan, Emerging Markets). This leader will be responsible for driving deep assessments at the segment level, identifying opportunities within key segments, working with partner teams to develop known and novel approaches to improve performance, and executing programs which make measurable impacts on seller growth. If you are passionate about working with WW teams, building strategic programs to drive growth, using data to drive insights, and creating long-term value for sellers, this may be the role for you!Key job responsibilities- Drive the development and evolution of the seller insights framework using data from across the FBA business- Track performance trends for insights and opportunities- Partner with Science, Product, Finance and Economics teams to drive scalable recommendations, tools and services which result in seller growth- Assess the impact of the ongoing programs which provide growth opportunities for sellers- Manage the execution of WW programs in partnership with WW stakeholders, including setting, tracking and achieving ambitious targets- Report performance via ongoing FBA mechanisms (WBR, MBR, OP1, etc.), provide key program updates for leadership visibility and input- Communicate effectively, both written and verbal, with audiences of all levels and geographies- Continuously raise the bar on the quality of written communications across emails, MBR/QBR, flashes, and documents by communicating clear messages that foster productive discussions and facilitate alignment on key priorities and investmentsAbout the teamThe success of WW FBA is synonymous with that of our sellers, and the WW FBA Seller Insights and Planning (SI&P) team is on a mission to help ensure that success. SI&P leads the WW effort to deeply understand our sellers through data, analysis, voice of seller insights and direct seller engagement. The results are identification of opportunities to help our sellers grow and thrive on Amazon, which become WW programs led by the team in partnership with FBA business, product, science and engineering teams around the world.BASIC QUALIFICATIONS- 7+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree ...

Are you a passionate customer advocate who is energized by working with diverse, cross-functional teams? The Advertising Support Products & Services (SP&S) team provides a world-class Help experience and contact center support to the global Selling Partners, Brands, and Authors who use Amazon Demand Side Platform (ADSP), Sponsored Advertising products. We are looking for a Senior Program Manager to envision and develop a comprehensive onboarding experience for new users to ADSP. The Sr. PM will ensure that Advertisers, e.g. agencies and traders, are equipped with the knowledge, resources, and support they need to confidently create successful self-service Display, Video, and Audio campaigns. They will work with help content developers to create and evolve an intuitive onboarding guide for new users. They will also work support operations teams to ensure support specialists provide expert onboarding support, for Advertisers who prefer to talk to a human. The Sr. PgM ADSP Onboarding will ensure a seamless onboarding experience for new ADSP users, resulting in successful campaigns, and increased investment from advertisers. Key job responsibilities• Create a comprehensive vision and strategy to help new users onboard to ADSP spanning help content (i.e. self-service), and human-assisted support, when the advertiser prefers.• Drive strategy across product, platform tech, support content, and operations leaders. Influence prioritization to deliver results.• Set strategic senior level goals measuring the effectiveness of our onboarding experience at helping advertisers successfully launch campaigns. • Work with business intelligence and data science teams to effectively measure the impact of effective onboarding on the business. • Create, maintain and disseminate project information in the appropriate format and at the appropriate cadence to stakeholders and senior management. Build reporting mechanisms. • Be a visible and vocal role model across the wider business for Amazon’s customer-centric culture, championing Advertiser needs and using data and technology to anticipate and exceed them.• Create self-sustaining processes that allow you to scale and focus on high value activities. BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 5+ years experience in programmatic advertising ...

At Amazon, we hire the world's brightest people and offer them an environment where they can relentlessly innovate for our customers. Do you enjoy a high-stakes, fast-paced environment where you can help accelerate our customers achieving their strategic objectives by working with our AWS senior executives?The AWS Executive Sponsorships Program (ESP) team is seeking an exceptionally motivated, customer-obsessed Senior Program Manager with experience developing and executing programs. The AWS ESP demonstrates AWS commitment to our most strategic customers by pairing them with AWS leaders in a 1:1 peer-to-peer relationship with the goal of driving the customer’s success and cloud adoption. The program helps create and cultivate long-term relationships with our customers to drive collaboration opportunities to think big together, enhance our customers’ ability to achieve their business objectives and innovations with AWS, and cultivate overall trust and advocacy within both AWS and the customer’s organizations.We are looking for an expert Senior Program Manager to continuously improve our program engagement with sponsors, account teams, and stakeholders; mature our ability track executive engagement and glean insights from these activities; and evolve how we approach sponsor-onboarding, matching, and training, so we can continue to scale the program to benefit our customers.Key job responsibilitiesDevelop and execute a program strategy that is aimed at fostering relationships with executive customers, targeting greenfield accounts. Conduct routine and informal follow up with customers/sponsors matches to ensure they are meeting customer and program expectations.Identify and qualify the right strategic customers to include into the program that align with key business initiatives.Maintain program materials, documentation, and knowledge repositories to ensure information is up-to-date and easily accessible. Coordinate and distribute routine program communications, status reports, and other administrative materials to stakeholders.Constantly solicit feedback from our stakeholders throughout the lifecycle of the relationship in friction-free ways.Generate and mine program insights that will inform business decisions and program evolution and most importantly elevate the value we bring to customers.Leverage tools to advance efficiencies, standardize workflows, and to reduce the manual processes for data collection.Execute on project management fundamentals (e.g., business case development, risk management, schedule management) and have an ability to work independently under time constraints. Be comfortable briefing leadership (both verbally and written), even when you have bad news.Proven record taking on end-to-end ambiguous problems and successfully delivering results in a fast-paced and dynamic environment.Enjoy experimenting on ideas, measuring the results, improving on what works, discarding what doesn't, and learning from both. A day in the lifeAs an AWS Executive Sponsorships Program Sr Program Manager, you will communicate across account, product, and executive teams to identify and match executive relationships that will drive long-term value for our customers and AWS. You are the primary escalation point for account managers, providing advice on determining program fit, qualifying requests, and handling exceptions.This role is critical for maintaining the smooth day-to-day operation of our program. You will be an organizational expert, optimizing documentation, reports, and repositories to ensure they are polished, current, and ready for stakeholders. You will also advocate for the program, soliciting feedback to uncover insights that can evolve our business, increase customer value, and drive continuous improvement. In this capacity, you will support the team by crafting clear executive communications, developing processes to leverage lessons learned, and serving as an authority to help maximize the program.About the teamDiverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 6+ years of program or project management experience- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with non-tech teams ...

Have you ever thought about what it takes to detect and prevent fraudulent activity among hundreds of millions of eCommerce transactions across the globe? What would you do to increase trust in an online marketplace where millions of buyers and sellers transact? How would you build systems that evolve over time to proactively identify and neutralize new and growing fraud threats?Do you enjoy working in an entrepreneurial, fast paced environment, solving complex problems and delivering innovative solutions? Do you like to innovate and simplify?Our mission in Buyer Risk Prevention (BRP) is to make Amazon.com the safest place to transact online. BRP safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers. As such, BRP designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.com. Key job responsibilitiesAs a Sr. Program Manager in BRP, you will be responsible for creating and managing roadmaps for building new solutions to prevent and mitigate fraud across the globe, and to support new and existing payment programs. You will be work with businesses to understand requirements, work actively with Technology, Machine learning and Operations teams, make appropriate tradeoffs to optimize business outcomes and Customer experience, and clearly communicating goals, roles, responsibilities, and desired outcomes to cross-functional teams. You will interact with a broad cross section of the Amazon organization as you clarify ambiguous issues and negotiate effective solutions between development, business and operations teams. You will anticipate bottlenecks and escalate issues when required in order to ensure on-time delivery.You will be responsible for analyzing and identifying specific instances of risk, broader risk trends and points of customer friction, as well as developing scalable solutions for prevention. You will need to collaborate effectively with business teams and within BRP and cross-functional teams to solve problems, create operational efficiencies, and deliver successfully against high organizational standards. You should be able to apply a breadth of tools, data sources, and analytical techniques to answer a wide range of high-impact business questions and proactively present new insights in concise and effective manner. In addition you will be responsible for building a robust set of operational and business metrics and will utilize metrics to determine improvement opportunities.You should be an effective communicator capable of independently driving issues to resolution and communicating insights to non-technical and technical audiences. This is a high impact role with goals that directly impacts the bottom line of the business.The role requires a seasoned individual who has excellent experience as a Sr. Program Manager and comes from a similar fraud management domain.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 3+ years of working cross functionally with tech and non-tech teams experience ...

Our teams strive to make Amazon the best place for our Selling Partners to reach consumers, driven by the experience and support we provide them in growing their businesses locally and globally. We leverage technology including automation, self-service, associate tools, and machine learning to both prevent Seller, Vendor and Brand contacts based on knowledge obtained during our support interactions, and to handle those contacts with quality and efficiency. We hire the world’s brightest minds, offering an environment in which they can relentlessly detect, design, and drive solutions to improve the Amazon customer experience. We do this every day by solving complex business and technical problems with ingenuity and simplicity. DS Sr Program Manager, is a core member of the Selling Partner Support (SPS) program team and will own/lead key programs to improve quality of support and overall experience for our Selling Partners across North America, Europe and Middle East along with India marketplaces. The ideal candidate will be customer obsessed with high bias for action and deep knowledge in data instrumentation and analytics. There is no shortage of opportunity to relentlessly advocate on behalf of our customers with data to influence and drive results. This role will develop programs through research, data analytics and driving insights from voice of the Setting Partner to 1) Eliminate – detect, solution, and resolve customer-impacting issues upstream by providing relevant and timely insights into the product development cycle as seen by downstream events, 2) Automate – assess and identify opportunities to provide automated, self-service solutions for our customers when and where needed, and 3) Optimize – when a customer does contact SPS for support, optimize the experience by ensuring SPS associates have the tools, resources, policies and protocol to exceed the customer’s expectations. Key job responsibilitiesThe core responsibilities of this opportunity include:• Advocate on behalf of Selling Partners in all engagements with SPS and Business teams.• Drive people, process, and technology initiatives to optimize the Selling Partner experience end-to-end.• Deliver program initiatives and improvements based on core SPS performance measurements.Critical Skills to be Successful:• Leader: Experience leading teams, whether directly or indirectly, to collaboratively deliver valuable results.• Influencer: Innovative leader with the ability to identify opportunities and influence organizations to gain support and overcome resistance with data and persuasion.• Driver: Ability to successfully deliver end-to-end programs, working through obstacles across multiple teams and organizations.• Problem Solver: Ability to utilize strong analytical and problem-solving skills to work through complex challenges.• Communicator: Ability to communicate clear and concise expectations and requirements with business and technology teams. Capacity to present well-reasoned and data-driven proposals in both verbal and written form.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree- Experience working cross functionally with tech and non-tech teams- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Experience defining program requirements and using data and metrics to determine improvements ...

Amazon Design Excellence (ADX), an internal team aiming to elevate the impact of design at Amazon and our reputation as a top destination for design talent, is seeking a talented, creative, and experienced Sr. Program Manager to join our exciting team working to help create thriving conditions for design and creative excellence at Amazon. We are an innovative, cross-organization, customer-obsessed team, empowering groups and individuals across Amazon to strengthen, connect, and evolve Amazon to be the best home for design and creative professionals on the planet.We are seeking a creative, strategic, and self-directed Sr. Program Manager to help define, create, and launch a framework for large events and activities to enhance and extend our flagship annual design conference, Conflux, and drive a rhythm of activity throughout the year. Your passion for design and ability to craft memorable moments will connect, inspire, and empower our creative community around the globe. You will work across Amazon and the industry to identify inspirational speakers, develop educational workshops and curate engaging events to foster a healthy design community. If energizing and connecting a vast array of creatives striving to change the world through creative problem solving and customer obsession sounds like a fun challenge, please apply!This role will be based in Seattle, WA. Relocation to Seattle is offered within the US. Key job responsibilities- Drive vision, roadmap and delivery of creative events: internal conferences, summits, speaker events, workshops, and programs- Oversee the end-to-end planning, coordination, and execution of creative events – summits, speaker events, workshops, and programs- Manage logistics, scheduling, vendor relationships, and seamless delivery- Collaborate with internal stakeholders to identify team needs, interests, and opportunities, developing programs that support skill development, creativity, and innovation- Recruit, train, and manage volunteers to support event execution - Manage event budgets and ensure all programs are cost-effective while maintaining a high standard of execution. - Own sourcing and negotiations with vendors.- Define, collect, and report on key program metrics to measure success and guide year over year improvements - Develop communication strategies to promote events- Stay current with industry trends in creative programming, events, and learning experiences. Incorporate new ideas and approaches into the planning and execution of internal events.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 5+ years of event management experience ...

Stay local, shop global! Amazon Cross Border allows customers to easily discover a wide selection of international products available from Amazon’s websites around the world, offering simplified customs, faster delivery, local language and payment support, and a world-class customer service. Cross Border has presence in multiple countries and will continue to stay at the forefront of Amazon’s global expansion strategy. We are looking for an entrepreneurial, analytical, and creative program leader to drive our initiatives around improving delivery experience across stores.In this role, you will use a combination of outstanding thought leadership, analytical skills, cross-functional partnership, business judgment, and strategic thinking to innovate on behalf of our cross-border customers. You will thrive working with cutting-edge technology and be able to build a strong understanding of cross-border shoppers and their needs to scale the program globally. You will have the opportunity to lead work-streams across , cross-border delivery experience, Finance, Legal, Operations, SCOT, Global Logistics, to name a few. You should be comfortable with a degree of ambiguity that’s higher than most projects and relish the idea of solving cross-border/ cross-regional problems. You will tackle novel, challenging situations every day and given the size of this initiative, you’ll have the opportunity to work with multiple supply chain, logistics product and technical teams at Amazon in different international locations.BASIC QUALIFICATIONS- 7+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience implementing repeatable processes and driving automation or standardization- Experience working cross functionally with tech and non-tech teams ...

AWS Applications and Higher Level Abstractions (Apps) provides horizontal and industry vertical applications for business users with the same on-demand scalability, reliability, pay-as-you-go pricing, and machine learning expertise that drive AWS services. The AWS Applications group includes services such as Amazon Connect (a cost-effective cloud contact center), our End User Computing (including Amazon Workspaces, AppStream, etc.), Marketing Tech (Amazon Pinpoint), and Autonomous Checkout and Biometric Identity Services (Just Walk Out, Amazon One) for retail, sports, travel, and other verticals.Amazon Physical stores is changing retail shopping. Our checkout-free shopping experience is made possible by our Just Walk Out Technology, which automatically detects when products are taken from or returned to the shelves and keeps track of them in a virtual cart. When you’re done shopping, you can just leave the store. Shortly after, we’ll charge your Amazon account and send you a receipt. Designed and custom-built by Amazonians, our Just Walk Out Technology uses a variety of technologies including computer vision, sensor fusion, and advanced machine learning. Innovation is part of our DNA! Our goal is to be Earth’s most customer centric company and we are just getting started. We are looking for an experienced Operations Manager to build processes and drive enhancements for our store launch supply chain. This leader must be an expert simplifier with experience in transportation, inventory management, or warehousing. They coordinate processes across inventory management, inbound freight, outbound shipments, and warehousing. They leverage their expertise to drive innovations and lead projects to reduce cost and help the organization scale. They are responsible for identifying issues, defining solutions, and creating processes. They will need to create strong partnerships across supply chain, finance, product, and technical teams and their impact will be visible at the Director level. They need a deep understanding of operational processes and the willingness to build structure to make better decisions. This leader works independently to identify, document and communicate solutions that will enable the customer experience and ensure our processes support the overall supply chain. They will foster an environment of continuous improvement and look for ways to simplify and improve field technical operations. This position works with a team of transportation and warehousing experts. They are actively engaged in day-to-day operations to identify root causes and improve performance. They interact with third party providers and transportation aggregators. This is a high-visibility, high-impact role that is only going to grow. If you're excited to make important decisions and lead autonomously, this is the position for you. Key job responsibilitiesAssess inventoryMonitor backlogs and prioritize appropriatelyCoordinate removal for outdated productsPartner with planning teams to determine long term inventory space requirementsAbout the teamWe are the heartbeat that gets products to Physical Stores and ensures they open their doors to customers on time. We partner with launch teams, hardware engineers, and manufacturing experts to ensure the right product gets to the right location, at the right time.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

We are seeking a talented and motivated Program Manager to join our Seller Partner Services organization. This role will play a key part in identifying seller pain points and collaborating with various teams to implement solutions that enhance the seller experience. The ideal candidate will be a proactive problem-solver with experience in managing cross-functional projects and a passion for continuous improvement.Key job responsibilities-Work closely with product managers, program managers and team leaders to identify and prioritize seller pain points through data analysis and customer feedback.-Manage projects aimed at addressing seller pain points, coordinating efforts across multiple teams within the Seller Partner Services organization.-Develop and maintain project plans, timelines, and success metrics for seller experience initiatives.-Collaborate with business teams to define process improvements, leveraging existing systems where possible and proposing new solutions when needed.-Create and maintain documentation of seller pain points, improvement initiatives, and their outcomes.About the teamThe Selling Partner Communities (SPC) organization builds lasting connections with, and helps drive the success of our Selling Partners. We achieve this by: (1) Providing effective channels for multi-directional engagement with Amazon, (2) Fostering an active and helpful community and information exchange among Selling Partners; (3) Understanding Selling Partners’ perceptions of, and being internal advocates to improve, their experience selling on Amazon; (4) Ensuring that public perception mirrors the reality that Amazon’s stores are a great place for Selling Partners to build and maintain a thriving business; and (5) Accelerating and strengthening third-party advocacy and partnerships that benefit Selling Partners.BASIC QUALIFICATIONS- 7+ years of program or project management experience- 7+ years of managing stakeholders in cross-functional project experience- 5+ years of developing program strategies and plans, diving execution, and influencing senior stakeholders experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...