Seattle

Are you someone who cares about customer experience and wants to be involved in delivering innovative support experiences for customers of Amazon’s products using Artificial Intelligence? Then we're looking for you! We are seeking a Principal Product Manager to join the Customer Engagement Technology (CET) Team. You will be responsible for driving the vision of how we will use Artificial Intelligence (AI) with Large Language Models (LLMs) to help our Customer Service Associates (CSAs) solve customer problems globally. You will work directly with our science team to determine what products we should build to help CSAs solve problems and reduce the total customer handling time. You will also own developing the roadmap and templates to train the LLM models. You will be a thought leader and innovator within the organization. In this role, you are expected to collaborate with WWCS product and engineering stakeholders to utilize LLMs within our newly redesigned world class customer service associate interface to help CSAs communicate with customers in any language and resolve customer issues quickly and efficiently. This position will be responsible for product strategy, roadmap creation, business case development, financial analysis, and resource scoping for a suite of GenAI products. A successful candidate should thrive in a highly collaborative, ambiguous, creative, and fast-paced environment with a proven track record in taking on end-to-end ownership and successfully delivering results.In addition to supporting CSAs, you will also partner with WWCS product and engineering stakeholders to build a horizontal platform that Amazon organizations can use to develop LLM customer service experiences for their specific customers. The mission of the CET team within Customer Service is to create earth’s best customer service solutions through empowering our customers to utilize automation to resolve their issues quickly and efficiently. You will be a key component of our leadership team and will influence our science and engineering.You must have a collaborative work style, an innovative mindset, and an unparalleled work ethic. You will have an excellent record of complex project and product delivery, from conception and design through implementation, measurement, closure and handover. Key job responsibilities• Define and drive the multi-year vision for the product portfolio• Work cross-functionally to manage bottlenecks, provide escalation management, anticipate and make trade-offs, balance the business needs versus technical constraints, and maximize business benefit while building great customer experiences.• Measure and analyze existing products for opportunities to innovate and improve.• Deliver long-lasting foundational systematic solutions that pave the way for effective use of LLMs• Work with leaders across science, tech, product/program management, corporate and operations to identify and manage new and existing opportunities, initiatives and processes.• Deliver 3YP, Vision, PRFAQS, and BRD docs.• Define clear goals and objectives for the business in the planning and execution space while identifying risks and strategizing mitigation plans.• Assess product development efforts, including research, requirements definition, metrics analysis, technical specifications, development, and launch efforts.• Influence senior leaders across Amazon and communicate Amazon AI’s vision, strategy, goals, status, and customer impact.• Mentor other product managers.A day in the lifeIn this role you will track deliverables of our science and engineering teams. You will work closely with senior leaders across cross-functional stakeholder teams within Amazon to drive collaboration and influence them to prioritize projects, meet objects and adhere to business plans towards shared objectives. You will be responsible for key workstreams including stakeholder updates, monthly roadmap reviews, business reviews and organizational goal setting. You are also expected to be able to work independently and with ambiguity in a complex, fast-paced, and high-throughput environment where multi-tasking is required.You must have a collaborative work style, an innovative mindset, and an unparalleled work ethic. If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!Benefits Summary: Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) PlanAbout the teamWe thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment. Our decisions are guided by data, and we collaborate with engineering, science, and product teams to foster an innovative learning environment. If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! BASIC QUALIFICATIONS- Bachelor's degree in engineering, statistics, computer science, operations research, business analytics, information systems or equivalent- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- 7+ years of end to end product delivery experience- 7+ years of product or program management, product marketing, business development or technology experience- 7+ years of technical product or program management experience- Experience leading cross-organizational programs and setting and holding teams and individuals to timelines and deliverables without explicit authority- Experience working with and influencing senior level stakeholders ...

Are you someone who cares about customer experience and wants to be involved in delivering innovative support experiences for customers of Amazon’s products using Artificial Intelligence? Then we're looking for you! We are seeking a Principal Product Manager Tech to join the Customer Engagement Technology (CET) Team. You will be responsible for driving the vision of how we will use Artificial Intelligence (AI) with Large Language Models (LLMs) to revolutionize how customers interact with Amazon Customer service. You will work directly with our science team to determine what products we should build to help resolve customer issues and reduce the total customer handling time. You will also own developing the roadmap and templates to train the LLM models. You will be a thought leader and innovator within the organization. The mission of the CET team within Customer Service is to create earth’s best customer service solutions through empowering our customers to utilize automation to resolve their issues quickly and efficiently. You will be a key component of our leadership team and will influence our science and engineering.In this role, you are expected to collaborate with WWCS product and engineering stakeholders to utilize LLMs within our newly redesigned world class customer service associate interface to help CSAs communicate with customers in any language and resolve customer issues quickly and efficiently. This position will be responsible for product strategy, roadmap creation, business case development, financial analysis, and resource scoping for a suite of GenAI products. A successful candidate should thrive in a highly collaborative, ambiguous, creative, and fast-paced environment with a proven track record in taking on end-to-end ownership and successfully delivering results.Key job responsibilities- Define and drive the multi-year vision for the product portfolio- Work cross-functionally to manage bottlenecks, provide escalation management, anticipate and make trade-offs, balance the business needs versus technical constraints, and maximize business benefit while building great customer experiences.- Measure and analyze existing products for opportunities to innovate and improve.- Deliver long-lasting foundational systematic solutions that pave the way for effective use of LLMs- Work with leaders across science, tech, product/program management, corporate and operations to identify and manage new and existing opportunities, initiatives and processes.- Deliver a 3YP (Three-Year Plan) for long-term goals, PRFAQ (Press Release FAQ) to refine new initiatives, and BRD (Business Requirements Document) for project requirements.- Define clear goals and objectives for the business in the planning and execution space while identifying risks and strategizing mitigation plans.- Assess product development efforts, including research, requirements definition, metrics analysis, technical specifications, development, and launch efforts.- Influence senior leaders across Amazon and communicate Amazon AI’s vision, strategy, goals, status, and customer impact.- Mentor other product managers.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO) 4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamThis role sits on a team within CET focused on Contact Center Management Systems. We are responsible for every customer contact, ensuring customers can either resolve via self-service (e.g., Chatbot) or connected with a customer service associate. Ultimately, we reduce customer effort by improving the discoverability of customer ingresses, creating a contact experience that effectively routes the customers to the quickest resolution, as well as maintaining the overall CS contact center configurations. We ensure quick issue resolution on the first contact by investing in foundational technologies to capture and persist routing signalsBASIC QUALIFICATIONS- Bachelor's degree in engineering, statistics, computer science, operations research, business analytics, information systems or equivalent- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- 7+ years of end to end product delivery experience- 7+ years of product or program management, product marketing, business development or technology experience- 7+ years of technical product or program management experience- Experience leading cross-organizational programs and setting and holding teams and individuals to timelines and deliverables without explicit authority- Experience working with and influencing senior level stakeholders ...

The Central Science Team within Amazon’s People Experience and Technology org (PXTCS) uses economics, behavioral science, statistics, and machine learning to proactively identify mechanisms and process improvements which simultaneously improve Amazon and the lives, well-being, and the value of work to Amazonians. We are an interdisciplinary team, which combines the talents of science, research, human-centered design and engineering to develop and deliver solutions that measurably achieve this goal.We are seeking a dynamic and data-driven Product Manager-Technical to lead our efforts in delivering advance portfolio of products focused on predictive modeling, forecasting, and causal inference. This position plays a crucial role in shaping the future of our hiring, and labor planning products by providing Amazon leaders with reliable forecast, predictions, and causal inferences to make informed decisions and labor plans. The ideals candidate will have a strong background in product management and data science, with expertise in predictive analytics, time series forecasting, and causal inference methodologies. Key job responsibilities- Collaborate with Economists, Applied Scientists, Engineers, and business line customers across the company to define product vision. - Make choices on feature selections, science, engineering, and evaluations while judging various inference techniques. - Collect metrics for model evaluation, performance, adoption, coverage, and quantifying impact. - Discover potential in business domains to utilize emerging technologies like GenAl latest scholarly research, etc. - Write and deliver Vision docs, PRFAQs, BRD, and 3YP documents to gain sponsorship from the leadership team for execution. - Manage stakeholders and engineers to align everyone on the common goals and deliver your product vision. - Drive adoption and through predictive modeling and continuously seeking innovative ways to deliver for customers while rigorously measure the impact of your work and constantly iterating.A day in the life- Think Big to define and drive the product vision for product development for community facing technology and data solution. - Influence cross-functional teams, including economists, applied scientists, engineer, and designers to develop cutting-edge products in predictive modeling, time series forecasting, causal inference.- Define feature selection and evaluation to improve model accuracy and performance. Use your knowledge in advanced statistical techniques, machine learning models, and causal inference methods to inform product decision and improvements. - Dive deep and partner with engineering and science team members and partner teams to write detailed business and technical requirements.- Own end-to-end product lifecycle- Create quick and strong stakeholder relationships. - Influence priorities and business strategy through quantitative and qualitative contributions- Drive adoptions of the products and measure impact. - Improve products and programs through direct interaction with stake holders and users.- Continuously absorb and share knowledge about the latest product and scientific developments relevant to the ML/AL space.- Mentor and support other team members.BASIC QUALIFICATIONS- Bachelor's degree- 8+ years of technical product or program management experience- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product ...

At Amazon, we're working to be the most customer-centric company on earth. Customer Service (CS) is at the heart of what we do. Are you interested in shaping the future of Amazon CS globally and driving strategic initiatives that shape the future of support for our employees and customers? Customer Service Stores Solutions (CS3) is seeking a Principal of Program Management to lead its new business, service, and product launch program.This is a role focused on driving integration of new strategic and/or business critical programs that align with the CS strategy and vision. You will set a bold vision and oversee high impact cross-functional programs in a multi-cultural environment that helps to improve the customer and employee experience. You will be in charge of new business, service, and product launches, owning scoping, risk evaluation, change management, and readiness for worldwide Amazon Stores CS. Required for this role is a detailed comprehension and ability to balance operations, technology, and program management. This individual will be able to anticipate future needs of the organization and develop innovative solutions to improving the quality and resource usage of launches. You will excel at stakeholder management and work often with senior leadership to escalate customer experience concerns and risks of new launches. Key job responsibilities- Own scoping and integrating new business, service, and product launches across CS.- Manage org-wide mechanisms to ensure key goals are met.- Lead strategic and/or critical programs that assist CS strategy and vision.- Build scalable plans to deal with the most ambiguous situations, assessing resource needs and removing bottlenecks.A day in the lifeAmazon offers a full range of benefits for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- Bachelor's degree- 7+ years of working cross functionally with tech and non-tech teams experience- 7+ years of program or project management experience- 7+ years of managing, analyzing and communicating results to senior leadership experience- Experience implementing repeatable processes and driving automation or standardization- Experience defining program requirements and using data and metrics to determine improvements ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.You have demonstrated experience managing the overall operational efficiency of a complex, global, and technical environment and hold deep knowledge in planning across broad groups of stakeholders. (e.g., SPS, OP1/2, WBR, MBR, QBR, Goal Management, Financial Management, Headcount Management). You think strategically, write effectively and accurately plan, forecast and drive alignment across cross-functional teams to execute on monthly, quarterly and yearly objectives. You effectively coach functional leadership and partners on operational policies and tools and drive holistic operational excellence across the organization.Key job responsibilities•Ensure alignment on overall strategic goals, standards, objectives and key results, and metrics for each planning cycle•Analyze business performance, including defining and tracking KPIs, issue identification and resolution in support of organizational goals•Create and manage key reports and mechanisms in support of the business units including end-customer reporting•Partner closely with human resources, talent acquisition, and finance on resource allocation and tracking the health, performance, and status of our organization and its portfolio.•Drive operational optimization and efficiency- maintaining and improving all rhythm of business tools and processes.About the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- 7+ years of working cross functionally with tech and non-tech teams experience- 7+ years of program or project management experience- 7+ years of managing, analyzing and communicating results to senior leadership experience- Bachelor's degree- Experience implementing repeatable processes and driving automation or standardization- Experience defining program requirements and using data and metrics to determine improvements ...

The Order Performance (OP) team is responsible for ensuring that every purchase in our stores meets or exceeds Amazon’s high standard for fulfillment and customer service quality (FQ and CSQ) - regardless of seller or channel. We do this by identifying the most critical dimensions of the buying experience, creating a robust and holistic set of signals to measure the CX across those dimensions, sharing performance insights with buyers and sellers, vending the most impactful signals internally to influence discoverability, collaborating with partner teams to address opportunities to improve the CX, managing seller performance by maintaining and enforcing a set of FQ and CSQ performance policies, and improving seller performance though rewards and incentivization. This Principal Program Manager must be able to continually formulate a compelling program vision and rigorously prioritize to drive impact with limited resourcing. This is a global scope, starting as an IC with an expectation that you will make a case for building a team. This role will work with our Econ team to build holistic and DSI-weighted FQ and CSQ indices, drive alignment among cross-functional stakeholder teams on identification and proper measurement of CX dimensions, and drive adoption of the indices as success metrics across the company. You will also work with AFN and MFN fulfillment and customer service teams (e.g., FBA, CSBA, EasyShip, etc.) – aligning each around the concept of the OP team as a resource and knowledge center that can help our partner teams to spot improvement opportunities, take joint goals, and ensure new investments are made with an eye toward maximizing CX improvements. Finally, you will explore opportunities to use the two indices to identify high-performing seller cohorts and qualify for incentives and rewards. The successful candidate has demonstrated strong business acumen and is technically sound, demonstrating leadership across multifunctional disciplines including software development, data engineers, economists, applied scientists, product managers, program managers, risk managers, BIEs, and BAs. Key job responsibilities• Work with partner teams to identify the most critical dimensions of the CX and work internally with our FQ and CSQ program managers to introduce a robust set of performance signals from the buyer’s perspective that measure Amazon’s FQ and CSQ on every order. • Influence discoverability by working with the POE Econ team and with our internal partner team to integrate those signals into Amazon's shopping algorithms. • Benchmark seller performance by working to establish seller cohorts based on seller attributes (e.g., tenure, location) and products sold (e.g., Heavy & Bulky), and creating a customizable seller-facing benchmarking tool, allowing sellers to compare the quality of their fulfillment (FQ) and customer service (CSQ) to their competition and to Amazon.• Surface performance improvement opportunities to sellers by working with POE Science to establish targeted/personalized coaching for sellers (e.g., through an AI assistant), and to match sellers with the right resources to ensure they can meet Amazon’s high bar for FQ and CSQ.• Introduce performance information to buyers as part of the shopping journey, allowing them to intuitively make high-confidence purchasing decisions based on seller- and offer-level insights. This includes working internally to introduce new performance stats on the Seller Profile Page, as well as working with partner teams to bring trust-building information into the shopping journey (e.g., through badging or other indicators of performance visible in search results and on the PDP).• Work with internal product and program teams to provide analysis and benchmarking so that these teams understand how their offerings compare with other options available to sellers for fulfilling and providing customer service (e.g., benchmarking CX for CSBA compared to Amazon CS and seller-provided CS), and influencing their priorities to address the most critical gaps/improvement opportunities based on our insights and benchmarking. • Establish CSQI and FQI as success metrics across Amazon. This includes establishing holistic DSI-weighted customer service quality and fulfillment quality indices and gaining alignment from partner teams to take joint improvement goals, ensuring that overall CSQ and FQ are improving across the company, regardless of individual program performance. • Develop and build a team to carry out the objectives of the role and expand the impact and scope of work, ensuring that the OP team is a valuable resource and knowledge center across all of Amazon, including both established and emerging stores. A day in the lifeYour day starts by checking in with your partners in India - working together to benchmark FQ and CSQ performance in Emerging Stores against performance in Established Stores, then a sync with POE Econ to understand the latest results of a DSI study, followed by a meeting with POE Science to work on establishing seller cohorts. From there, you meet with various Legal POCs to fill them in on the latest launch plans and ensure the work does not raise new legal/regulatory risk, sync with internal program managers and business analysts to forecast impact of seller improvement milestones. Then it's on to some heads-down time on a doc seeking alignment from partner teams to use our indices as success metrics, followed by a final meeting with your manager to check-in on progress towards goals and discuss resourcing needs before heading home and logging off for the day :) About the teamThe Order Performance team was started in 2021 and continues to grow and increase its scope. We are highly visible to Leadership and work in a problem space that is complex, dynamic, global, and high-impact. The team itself is brilliant, hard-working, resilient, fun, energetic, diverse, and prioritizes personal health and wellness above all else. This role is a senior position on the team, and we are looking to add a leader that embraces these values.BASIC QUALIFICATIONS- 7+ years of working cross functionally with tech and non-tech teams experience- 7+ years of program or project management experience- 7+ years of managing, analyzing and communicating results to senior leadership experience- Bachelor's degree- Experience implementing repeatable processes and driving automation or standardization- Experience defining program requirements and using data and metrics to determine improvements ...

Amazon Design Excellence (ADX), an internal team aiming to elevate the impact of design at Amazon and our reputation as a top destination for design talent, is seeking a talented, creative, and experienced Principal Program Manager to join our exciting team working to help create thriving conditions for design and creative excellence at Amazon. We are an innovative, cross-organization, customer-obsessed team, empowering groups and individuals across Amazon to strengthen, connect, and evolve Amazon to be the best home for design and creative professionals on the planet.We are seeking a creative, strategic, and self-directed Principal Program Manager to help define, create, and launch a framework for large events and activities to enhance and extend our flagship annual design conference, Conflux, and drive a rhythm of activity throughout the year. Your passion for design and ability to craft memorable moments will connect, inspire, and empower our creative community around the globe. You will work across Amazon and the industry to identify inspirational speakers, develop educational workshops and curate engaging events to foster a healthy design community. If energizing and connecting a vast array of creatives striving to change the world through creative problem solving and customer obsession sounds like a fun challenge, please apply!This role will be based in Seattle, WA. Relocation to Seattle is offered within the US. Key job responsibilities- Drive vision, roadmap and delivery of creative events: internal conferences, summits, speaker events, workshops, and programs- Oversee the end-to-end planning, coordination, and execution of creative events – summits, speaker events, workshops, and programs- Manage logistics, scheduling, vendor relationships, and seamless delivery- Collaborate with internal stakeholders to identify team needs, interests, and opportunities, developing programs that support skill development, creativity, and innovation- Recruit, train, and manage volunteers to support event execution - Manage event budgets and ensure all programs are cost-effective while maintaining a high standard of execution. - Own sourcing and negotiations with vendors.- Define, collect, and report on key program metrics to measure success and guide year over year improvements - Develop communication strategies to promote events- Stay current with industry trends in creative programming, events, and learning experiences. Incorporate new ideas and approaches into the planning and execution of internal events.BASIC QUALIFICATIONS- 7+ years of working cross functionally with tech and non-tech teams experience- 8+ years of program or project management experience- 8+ years of managing, analyzing and communicating results to senior leadership experience- Bachelor's degree- Experience implementing repeatable processes and driving automation or standardization- Experience defining program requirements and using data and metrics to determine improvements ...

Amazon strives to be the world’s most customer centric company. To support that, Retail Business services (RBS), Brand Experience (BX) organization creates, builds and leads innovation for Brand Owners. We enable brands to develop, launch and grow products to improve CX and their business in the Amazon store worldwide. We achieve this by building self-help tools, recommendation, business impact, customer preferences, and trends leveraging customer feedback. We are seeking a Principal Program Manager to lead our BX initiative. This role will build and develop products and self-help tools for WW brands to help them improve CX and grow their business, owns the vision and long-term roadmap, and drive teams to execute on that vision. The role will be responsible for setting the direction for the portfolio of products/program/offerings, define goals, prioritize features according to customer value, prepare launch & identify GTM strategies for the portfolio. The Principal Program Manager is a bar-raising communicator, both verbal and written, and is a well-respected leader within the business. This role requires the ability to influence across stakeholder teams to drive alignment and requires a highly effective and established leader to navigate effectively and develop the team. This role requires clear articulation of complex problems and proposed solutions and requires high judgement to ensure the right leaders are involved in decisions and regularly informed on progress. This role aligns teams towards clear priorities and advocates for investment delivering large, complex business initiatives, with clear mechanisms that audit progress towards shared goals and regularly reports results to ensure long-term business success. This leader collaborates across VP-level organizations including, Return and re commerce, Amazon Catalog systems & Services, Amazon Customer Experience Teams, Amazon Selling Partner Services and Amazon Private brands to join forces on shared Business Priorities.Key job responsibilitiesAs a Principal Program manager, BX in the team, you will:- Identify opportunities to improve Brand Experience on Amazon and translate those opportunities into product Mentor and guide the product and program managers in our organization and hold us to a high standard of product/program, technical rigor and excellence.- Design and lead roadmaps for complex self-help tools to help Brands while creating long term value for our shoppers.- Work with our engineering partners and draw upon your experience to make right trade-offs, unblock them and build synergies between multiple tech and product teams. - Be responsible for communicating our innovations to the broader internal & external teams, community.BASIC QUALIFICATIONS- 7+ years of working cross functionally with tech and non-tech teams experience- 7+ years of program or project management experience- 7+ years of managing, analyzing and communicating results to senior leadership experience- Bachelor's degree- Experience implementing repeatable processes and driving automation or standardization- Experience defining program requirements and using data and metrics to determine improvements ...

Selling Partner Financial Technology's (SPFT) vision is to enable every Selling Partner to thrive and grow into a global selling success through providing a financial experience with unparalleled trust that delights all Selling Partners regardless of how they interact with Amazon. We support WW Selling Partners (SP) and internal customers with an intuitive end-to-end financial management experience, reliable accounting and tax solutions, and financial technology services to accurately calculate, book, and bill Vendor Funding (VF). We support 2.7MM+ sellers across 65+ businesses and 125K Retail Vendors.As a Principal Program Manager, you will be responsible for defining and delivering important programs with broad cross-organizational, cross-business, and significant impact. Your work focuses on very large engineering programs that solve significantly complex and endemic problems. You will collaborate with technical teams and business owners to own the programs which deliver software solutions which enhance our processes and technology. Our ideal candidate has the insight ( and the analytic skills to develop these insights) and creativity to find innovative ways to act on these insights, the skills to translate those ideas into innovative design, and interpersonal and project management skills to harness the passion and energy of teams across the company to drive the designs into the world as products that will delight our customers.In this role, you will work closely with stakeholders, software engineers, and product teams to support the programs that deliver our most complex, high quality, scalable products deployed around the world. You will collaborate with the product teams to deliver the best product with most efficient use of resources and technologies. You will work with all the stakeholders to assemble project teams, assign responsibilities, identify appropriate resources needed, and develop schedules to ensure timely completion of projects by meeting project milestones. You will also assess risks, anticipate bottlenecks, provide escalation management, make tradeoffs, balance business needs versus technical constraints, and encourage risk taking behavior to maximize business benefit. Successful candidates will have also have a technical background, be detail driven and have excellent problem solving abilities. You should not only be passionate about delivering extensible, on-time solutions, but should also be obsessed with contributing to the development of high-performance teams through rigorous goal-setting, disciplined attention to performance metrics, and continuous process improvement.BASIC QUALIFICATIONS- 7+ years of working cross functionally with tech and non-tech teams experience- 7+ years of program or project management experience- 7+ years of managing, analyzing and communicating results to senior leadership experience- Bachelor's degree- Experience implementing repeatable processes and driving automation or standardization- Experience defining program requirements and using data and metrics to determine improvements ...

Amazon Web Services (AWS) is seeking an experienced Real Estate Principal to lead the strategy, identification, acquisition, and development of properties for data centers that will power AWS’s expanding global cloud infrastructure. This individual will play a critical role in securing strategic sites that meet the technical, environmental, and financial needs of AWS while aligning with our long-term growth goals.The ideal candidate brings 15+ years of experience in real estate site selection, acquisition, and development, with 5+ years specifically focused on data center-related projects. This role requires deep expertise in navigating zoning regulations, utility partnerships, environmental constraints, and ownership structures to secure the most viable properties. The Principal will also have demonstrated success in complex negotiations, including purchase agreements, build-to-suit arrangements, and colocation deals.At AWS, the Real Estate Principal will collaborate with internal teams, including engineering, construction, legal, and finance, to ensure the seamless delivery of land for data center projects. This role offers the unique opportunity to shape AWS’s future by identifying high-value locations that meet the rigorous power, latency, and capacity requirements of the largest cloud infrastructure in the world. You will work at the intersection of real estate strategy, development, and business growth, helping AWS meet the ever-increasing demand for cloud services globally.In addition to managing a pipeline of strategic real estate transactions, the Principal will drive the continuous improvement of AWS’s land acquisition processes. This includes streamlining our site development process, overseeing entitlement work, and fostering relationships with developers, utility providers, and municipalities. The ideal candidate is a results-driven, strategic thinker with the ability to balance speed, quality, and cost in high-stakes real estate deals.Key job responsibilitiesSite Selection & Acquisition:-Identify, evaluate, and secure sites that meet AWS’s data center needs, considering key factors like geographical latency, access to power and water, and zoning regulations.-Lead the due diligence process, evaluating environmental conditions, ownership structures, and regulatory hurdles.-Collaborate with local governments, landowners, brokers, and developers to source strategic locations and assess potential risks.Real Estate Negotiations & Transactions:-Develop and execute complex real estate deals, including purchases, leases, build-to-suit agreements, and colocation contracts.-Negotiate favorable terms with developers, landlords, and municipalities to meet AWS’s operational and financial goals.-Manage deal flow across multiple regions, ensuring timely execution while balancing risk and scalability.Development Oversight:-Oversee entitlement, zoning, and permitting processes to ensure smooth site delivery.-Coordinate with engineering, design, and construction teams to align project requirements with site characteristics.-Ensure pre-construction work, such as grading, fencing, and offsite improvements, is completed to support timely development.Stakeholder Engagement:-Partner with internal teams across legal, finance, construction, and operations to align real estate strategies with AWS’s long-term growth objectives.-Build and maintain relationships with local municipalities, utility providers, and economic development agencies to support project success.-Provide regular updates to senior leadership on site acquisition progress, risks, and market trends.A day in the life**Why AWS** Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.*Diverse Experiences* Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.*Work/Life Balance* We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.*Inclusive Team Culture* Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.*Mentorship and Career Growth* We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.About the teamAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.BASIC QUALIFICATIONS - Bachelor’s Degree in Business, Finance, Economics, Engineering, or related fields. - 15+ years of experience in real-estate development experience- 5+ years data center real estate experience - Real Estate Development or program management experience. ...

We are looking for a research scientist with expertise in applying causal inference, experimental design, or causal machine learning techniques to topics in labor, personnel, education, health, public, or behavioral science. We are particularly interested in candidates with experience applying these skills to strategic problems with significant business and/or social policy impact.Candidates will work with economists, scientists, and engineers to estimate and validate their models on large scale data, and will help business partners turn the results of their analysis into policies, programs, and actions that have a major impact on Amazon’s business and its workforce. We are looking for creative thinkers who can combine a strong scientific toolbox with a desire to learn from others, and who know how to execute and deliver on big ideas.You will conduct, direct, and coordinate all phases of research projects, including defining key research questions, developing models, designing and implementing appropriate data collection methods, executing analysis plans, and communicating results. You will earn trust from our business partners by collaborating with them to define key research questions, communicate scientific approaches and findings, listen to and incorporate their feedback, and deliver successful solutionsAbout the teamThe People eXperience and Technology Central Science Team (PXTCS) uses economics, behavioral science, statistics, and machine learning to proactively identify mechanisms and process improvements which simultaneously improve Amazon and the lives, wellbeing, and the value of work to Amazonians. We are an interdisciplinary team that combines the talents of science and engineering to develop and deliver solutions that measurably achieve this goal.BASIC QUALIFICATIONS- PhD or equivalent Master's degree plus 10+ years of research experience in a quantitative field.- Experience investigating the feasibility of applying scientific principals and concepts to business problems and products.- 2+ years of research or work experience in the following skill(s): programming with a mathematical programming language such as R, MATLAB, or SAS or major programming language such as Python, Java, C++, C#, or C. ...

As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.AWS Industry Products (IP) is a new AWS engineering organization chartered to build new AWS products by applying Amazon’s innovation mechanisms along with AWS digital technologies to transform the world, industry by industry. We dive deep with leaders and innovators to solve the problems which block their industries, enabling them to capitalize on new digital business models. Simply put, our goal is to use the skill and scale of AWS to make the benefits of a connected world achievable for all businesses. We are looking for Research Scientists who are passionate about transforming industries through AI. This is a unique opportunity to not only listen to industry customers but also to develop AI and generative AI expertise in multiple core industries. You will join a team of scientists, product managers and software engineers that builds AI solutions in automotive, manufacturing, healthcare, sustainability/clean energy, and supply chain/operations domains. Leveraging and advancing generative AI technology will be a big part of your charter as we seek to apply the latest advancements in generative AI to industry-specific problemsUsing your in-depth expertise in machine learning and generative AI, you will take the lead on tactical and strategic initiatives to deliver reusable science components and services that differentiate our industry products and solve customer problems. You will be the voice of scientific rigor, delivery, and innovation as you work with our segment teams on AI-driven product differentiators. You will conduct and advance research in AI and generative AI within and outside Amazon.Extensive knowledge of both state-of-the-art and emerging AI methods and technologies is expected. Hands-on knowledge of generative AI, foundation models and commitment to learn and grow in this field are expected. Basic qualificationsPhD, or Master's degree and 10+ years of quantitative field research experienceExperience investigating the feasibility of applying scientific principles and concepts to business problems and productsExperience analyzing both experimental and observational data setsPreferred qualificationsKnowledge of R, MATLAB, Python or similar scripting languageAbout the teamWhy AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. BASIC QUALIFICATIONS- 10+ years of tech industry or equivalent experience- PhD in a quantitative discipline such as statistics, mathematics, economics, computer science, or any related quantitative field- Experience working effectively with science, data processing, and software engineering teams ...

At Amazon, Principal Engineers are both visionary leaders and hands-on builders. As Amazon’s most senior individual contributors, Principal Engineers work on our hardest problems. While many companies this size take their foot-off the gas pedal, at Amazon, it’s still Day 1. This startup mentality, however, does not admit the luxury of a conservative approach. Principal Engineers venture beyond comfortable approaches to pioneer new spaces, and inspire others as to what’s possible.The Amazon Security organization is solving interesting problems across a wide range of businesses, from protecting AWS hardware to securing Kuiper satellites to end-point protection in Whole Foods around the world. Your vision could be instrumental in building brand new solutions that will touch the lives of billions of people, maybe even your own, if you are an Amazon customer!In this role, you are the lead architects for the biggest and most complex security projects. You will own and push the strategic security roadmap for your department and have a strong vision for where the organization should go. Principal Security Engineers ensure Amazon is leading the industry in building and providing the best in class security solutions, both to our customers, and protecting our organization, information, and data.Key job responsibilitiesPrincipal Security Engineer’s at Amazon have broad experience solving complex and highly exposed cyber security issues, as well as leading teams across security disciplines including penetration testing, security operations, encryption, or identity and access management. They need a deep understanding of the inner workings of the security department’s software and how these applications are effective against external threats, both for Amazon and our external customers. They are “the point of contact” for various external customers when it comes to information security matters. A Principal Security Engineer can answer questions like “how are our customers protected by adversary threats, and how do we continue to research and modernized our efforts against these potential coercions.” BASIC QUALIFICATIONS10 + years of experience in identifying security issues and risks, and developing mitigation plans ...

Are you a seasoned Solution Architect or Technical Executive with hands-on Azure experience? Would you like to expand your expertise in AWS and join an organization recognized for their expertise across multiple cloud platforms?As an AWS and Azure Cloud Intelligence Solution Architect, you will be a recognized expert advising customers on the nuances and strengths of AWS and Azure. You will develop cloud migration, modernization, and multi-cloud acumen to craft highly scalable, flexible and resilient cloud architectures that solve customer business problems and accelerate the adoption of AWS services. You will understand cloud economics to drive the highest value for our customers. After your engagements and cloud ecosystem explorations, you will document and share your insights to train the AWS field and enhance our service offerings.Ideal candidates bring deep, hands-on expertise with multiple public cloud providers and a desire to staying at the forefront of cloud and industry advancements. They must have the technical depth and business experience to communicate the benefits of AWS services to IT architects, engineering teams, and C-Level executives. They must be able to collaborate with cross-functional teams and think strategically to solve complex business and technical problems. They must have the inclination to share their insights and educate peers to foster a technical community of SMEs. Exceptional communication and strategic thinking are essential to succeed in this role.Key job responsibilities- Serve as a technical expert in both AWS and Azure, supporting customers with complex commercial and technical challenges.- Stay up-to-date with Azure service offerings to extract technical and business insights that drive reference architectures, runbooks, blogs, and training content.- Deliver technical and business presentations to internal audiences (field SAs, BDMs, consultants, and product engineering) and external audiences (industry and partner events).- Work with customers and internal teams to create Proof of Concept (POCs), pilots, and Minimum Viable Products (MVPs) that demonstrate solutions designed for successful deployment and operationalization in AWS cloud. - Lead cross-functional, cross-organization initiatives that drive thought leadership on multi-cloud and Azure migration scenarios. - Act as liaison between customers and our engineering teams; champion the top customer asks so they are prioritized in AWS roadmap- Mentor and lead other SAs. Create and scale best practices across the broader SA field community. About the teamThe AWS Cloud Intelligence team is a specialty services organization that provides cloud compete expertise globally. We are subject matter experts (SMEs) covering top and emerging competitors, key domains, and industry segments. Cloud Intelligence enables field teams to help their customers quickly by removing both business and technical blockers in the sales cycle. We advise account teams and their customers through at scale content, gather and analyze insights surrounding comparable cloud providers, and highlight product and position gaps that our customers are experiencing to continuously improve AWS’ overall value proposition. In addition to on-demand self-service resources, the CI team provides targeted support for specific competitive opportunities through one-to-one customer engagements. This team hires SAs and BDMs who are SMEs in one or more public clouds to advise AWS field teams on the best strategies to develop compelling business cases to support customers co-existing and partnering with competing public cloud services.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.BASIC QUALIFICATIONS- Experience developing technology solutions and evangelising end-to-end technology roadmaps that guide IT transformations toward cloud computing- 10+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience- Experience communicating across technical and non-technical audiences and at C-level, including training, workshops, publications ...

As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy touse. We are seeking an experienced and innovative AWS Solutions Architect to help customers design and implement AI-powered workflows for biomolecule design. In this role, you will partner with life sciences organizations to architect scalable, secure, and high-performance cloud solutions on AWS that accelerate drug discovery and development. You will leverage AWS’s suite of AI and machine learning services, along with industry-specific tools, to enable customers to build, deploy, and optimize workflows for the design, analysis, and validation of biomolecules, such as proteins, enzymes, and antibodies.As a key technical advisor, you will guide customers through the process of building cloud-native architectures that integrate AI/ML models with complex biological datasets. You will work closely with data scientists, computational biologists, and bioinformaticians to ensure the solutions meet both scientific and business objectives. Your role will also involve collaborating with internal AWS teams to refine and evolve best practices, ensuring the seamless adoption of AI-powered solutions in the field of biomolecule design.Key job responsibilities- Design and implement cloud architectures that provide state of the art AI-driven biomolecule design workflows and results.- Collaborate with life sciences customers to understand their specific challenges and tailor AWS solutions to their needs.- Integrate AWS services for life sciences, such as AWS HealthOmics and Amazon SageMaker, with bioinformatics and biomolecule design tools and models.- Provide technical guidance on security, scalability, and cost optimization for cloud solutions.- Work closely with cross-functional AWS teams to support customer success and drive the adoption of AI-powered workflows in the life sciences.- Stay current with industry trends in bioinformatics, computational biology, and AI, applying the latest innovations to customer projects.A day in the lifeYou will work closely with AWS customers and with AWS service teams to make AI driven drug design an everyday reality. You will spend time at customer sites, brainstorming and problem solving with their engineers. You will also work with AWS Service and Solutions teams on features, services, and products not yet released. Shaping their definition, and helping those teams build the best products for their customers. You'll have a high ownership, and high innovation role. You'll help customers and AWS teams find the right way to use the power of AWS to design better drugs.About the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- Bachelor's degree in computer science, engineering, mathematics or equivalent- Experience communicating across technical and non-technical audiences and at C-level, including training, workshops, publications- 10+ years of experience solving Life Sciences problems with applied computing (e.g. bioinformatics, computational chemistry, ML modeling, structure prediction, effect prediction, etc.) ...

As the Principal Talent Lead for AWS Data Centers, you design, implement, and scale talent strategies.We are looking for a leader who earns trust and influences senior executives, thinks strategically about talent needs, diagnoses issues, spots patterns, and develops solutions that de-risk and accelerates the business. The Principal Talent Lead is a skilled communicator and facilitator, with experience driving strategic people decisions with senior leaders. This role reports into the Talent and Development team with a strong, matrixed relationship into the the AWS Data Center HR team. AWS is a fast paced, fun, and exciting work environment. We are growing at very high rates and are looking for individuals that can support our speed to market, enjoy a challenge, and have a desire for professional growth and continuous learning. If you are ready to own complicated talent challenges, thrive in ambiguity, drive powerful solutions and obsess over talent, keep reading!Key job responsibilitiesAs the Principal Talent Lead for Data Centers, you get to:(1) Deliver core talent processes such as talent reviews, succession planning, capacity plans and promotions, org analysis, and talent movement. (2) Work with senior executives and HR teams to create tailored talent plans that drive business success and career growth for our employees. (3) Lead data center specific talent projects with business and HR stakeholders. Guide the needs assessment, solution design and implementation of new mechanisms and processes. (4) Create processes that enable identifying and surfacing top talent to HR/ Business Leaders. Deploy the right employees, to the right jobs at the right times.(5) Partner with HR and AWS Talent Management to implement mechanisms with pan-AWS impact. Recognize and adapt global best practices as appropriate.A day in the lifeThe Principal Talent Lead will plan, coordinate, and facilitate the executive level talent cadence for the Data Center Community organization, including succession planning, promotions, talent reviews and organizational analysis. They work backwards from the needs of the business to derive talent strategies and partner with HR and business leaders to align on and execute plans. The Principal Talent Partner not only runs the talent cadence, they are a consultant and thought partner with the HR Director and Data Center Community VPs/Directors regarding critical talent, succession readiness, and development planning.About the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud, offering over 200 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster. For over 18 years, AWS has been delivering cloud services to millions of customers around the world running a wide variety of use cases. The AWS Cloud spans 105 Availability Zones within 33 geographic regions, with announced plans for 21 more Availability Zones and seven more AWS Regions in Malaysia, Mexico, New Zealand, the Kingdom of Saudi Arabia, Thailand, Taiwan, and the AWS European Sovereign Cloud. To learn more about AWS, visit https://aws.amazon.com.BASIC QUALIFICATIONS• Bachelor’s degree, or equivalent experience with 10+ years progressive in Talent Management or Human Resources.• Demonstrates business and HR acumen, including problem-solving skills, critical thinking, and analytical acuity.• Proficient in partnering effectively with senior leaders through skillful navigation of ambiguous situations using strategic planning and effective project management.• Communication, coaching and influencing skills across diverse counterparts, globally. ...

As the Principal Talent Lead for AWS Marketing and Partners Organization, you design, implement, and scale talent strategies. We are looking for a leader who earns trust and influences senior executives, thinks strategically about talent needs, diagnoses issues, spots patterns, and develops solutions that de-risk and accelerates the business. The Principal Talent Lead is a skilled communicator and facilitator, with experience driving strategic people decisions with senior leaders. This role reports into the Talent and Development team with a strong, matrixed relationships into the the AWS Marketing HR team and the AWS Partners Organization HR team. AWS is a fast paced, fun, and exciting work environment. We are growing at very high rates and are looking for individuals that can support our speed to market, enjoy a challenge, and have a desire for professional growth and continuous learning. If you are ready to own complicated talent challenges, thrive in ambiguity, drive innovative solutions, and obsess over talent - keep reading!Key job responsibilitiesAs the Principal Talent Lead for Marketing and the Partners Organization you will: (1) Deliver core talent processes such as talent reviews, succession planning, capacity plans and promotions, org analysis, and talent movement. (2) Work with senior executives and HR teams to create tailored talent plans that drive business success and career growth for our employees. (3) Lead business specific talent projects with business and HR stakeholders. Guide the needs assessment, solution design and implementation of new mechanisms and processes. (4) Create processes that identify and surface top talent to HR/ Business Leaders. Deploy the right employees, to the right jobs at the right times. (5) Partner with HR and AWS Talent Management to implement mechanisms with pan-AWS impact. Recognize and adapt global best practices as appropriate.A day in the lifeThe Principal Talent Lead will plan, coordinate, and facilitate the executive level talent cadence for the AWS Marketing and Partners organizations, including succession planning, promotions, talent reviews and organizational analysis. They work backwards from the needs of the business vis a vis our talent, driving buy in from HR and business leaders. The Principal Talent Partner not only runs the talent cadence, they are a consultant and thought partner with the HR Director and their VP(s) regarding critical talent, succession readiness, and development planning. About the teamThis role reports to the AWS Talent and Development Team with a strong matrixed relationship to the Marketing and Partners HR teams. About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS• Bachelor’s degree, or equivalent experience with 10+ years progressive in Talent Management or Human Resources. • Demonstrates business and HR acumen, including problem-solving skills, critical thinking, and analytical acuity.• Proficient in partnering effectively with senior leaders through skillful navigation of ambiguous situations using strategic planning and effective project management.• Communication, coaching and influencing skills across diverse counterparts, globally. ...

AWS Monetization, is the incubator and enabler for business innovation and speed. We support 300+ services from EC2 to ProServ, 100+ billion in revenue per year (and growing), and over 4 quadrillion transactions a month, globally. In addition, we are continuously developing cutting-edge technologies to accommodate AWS’s rapid growth. Our team is innovating the complex systems that currently sit on a suite of streamlined solutions that allow us to communicate and offer products to our customers to enhance their experience. As we scale our services, we continue to expand our presence globally to support the AWS commerce Platform.Our team is seeking an experienced Tech Program Manager who is obsessed with improving customer experience. They will be responsible for building and executing a clear vision and strategy across our billing and commerce platforms while staying customer obsessed as they enhance our best in class system, which allows customers to have an accurate and compliant, billing and payment experience. This leader will be responsible to influence a suite of products and data service, and will lead game-changing innovations and solutions with their teams. They will partner with and influence X functional teams, including but not limited to engineering, sales, finance and legal. The role will report to a Director, AWS Monetization.Key job responsibilitiesThis role will give you the opportunity to lead Billing Accuracy across AWS, to help define the next generation of billing processes. In this role, you will:* Sift through competing priorities and complex requirements to clarify and solidify the billing accuracy and experience improvement roadmap.* Collaborate with product owners, operations and partners to bring the roadmap to fruition, and define and monitor metrics that measure the success of the portfolio.* Responsible for the building-up and maintenance of governance structures, driving effective decisions and report-outs to wider stakeholder groups.* Break things to see how they work, improve on what works, discard what doesn't, and learn from both. Do all of this using data driven approaches that measures billing accuracy and experience improvement.* Demonstrating strong tech and solution knowledge, understanding of billing lifecycle , understanding constraints in implementation and technology.* Drive process optimization to fully exploit the technology and non-technology solutions while balancing the customer experience and business need for flexibility.* Manage through high ambiguity to solve complex problems.#AWS #CustomerExperience #Monetization #TPM #BillingA day in the lifeYou empathize with our customers and define the problems we will solve. You:* Work backwards from our customers to create/influence a compelling product and operations vision, and a strategy that solve their business problems.* Create and manage effective governance structures, driving effective decisions and report-outs to wider stakeholder groups.* Build concise product and support requirements, with clear, measurable success criteria. Be an effective negotiator, make smart trade-offs without sacrificing quality, and drive appropriate schedules.* Use data to influence our business strategy and technical priorities, and escalate when necessary, without damaging relationships.* Keep all your stakeholders up to date on your products, upcoming capabilities, and future plans to improve billing accuracy and related experience. Independently represent your products and the product team, and are comfortable communicating with executives as well as with business and technical stakeholders.About the teamAWS Monetization's vision is to delight AWS customers by delivering accurate, on-demand, and easy to use billing. Our work includes operational review of deals, ingestion of billing terms to generate and publish invoices. We serve all AWS customers and issue billing artifacts $95 billion/year across 239 AWS services. Our vision is to deliver accurate bills fast and improve customer satisfaction by 50%. We aim to transform the AWS billing process by reducing manual touches via automation and create a Single Source of Truth data pipeline. We have several AWS/Steam level initiatives to improve billing timeliness, billing accuracy and automation.*Utility Computing (UC)* AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.**Why AWS**Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.**Diverse Experiences**Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.**Work/Life Balance* *We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. **Inclusive Team Culture* *Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.**Mentorship and Career Growth**We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- 7+ years of technical product or program management experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- 10+ years of working directly with engineering teams experience- 5+ years of software development experience ...

Prime Video offers customers a vast collection of movies, series, and sports—all available to watch on hundreds of compatible devices. U.S. Prime members can also subscribe to 100+ channels including Max, discovery+, Paramount+ with SHOWTIME, BET+, MGM+, ViX+, PBS KIDS, NBA League Pass, MLB.TV, and STARZ with no extra apps to download, and no cable required. Prime Video is just one of the savings, convenience, and entertainment benefits included in a Prime membership. More than 200 million Prime members around the world enjoy access to Amazon’s enormous selection, exceptional value, and fast delivery.Are you interested in shaping the future of entertainment? Prime Video's technology teams are creating best-in-class digital video experience. Do you want to innovate and operate at scale, with an impact that you have never had before? We are looking for a Principal Technical Program Manager to drive the roll-out of our "better than broadcast" low latency solution, Sye, across new regions and devices. In this role, you will work with the Sye team and all the Amazon partner teams to deliver the vision of a high-quality, low latency, and perfectly synced viewing experience regardless of location.We’ll look for you to bring your diverse perspectives, ideas, and skill-sets to make Prime Video even better for our customers. With global opportunities for talented technologists, you can decide where a career Prime Video Tech takes you!Key job responsibilitiesAs a Principal Technical Program Manager, you will be responsible with ensuring that our different programs are delivered on time and with an experience quality that delights our customers. To do so, you will be responsible for coordinating work streams across numerous Prime Video teams, report to our leadership team on risks and mitigations and drive alignment for delivery. You will work closely with our technical teams to deep dive and audit technical designs and solutions to ensure short term and long term efficacy of our solutions.A day in the lifeYou will independently lead broad cross-organization efforts from the early stages through release. You will be responsible for influencing organization roadmap priorities, system owners, and technical direction. You will own regular communication with senior leadership on technology, dependency management, risk mitigation and program health. You will guide the technical direction and decisions to deliver a solution that meets Amazon high standards for customer satisfaction, efficiency, stability, extensibility, simplicity, and operational excellence.As a TPM at Amazon, you will also amplify your impact by educating and mentoring other Technical Program Managers around you on program management best-practices and will be actively involved mentoring more junior team members.About the teamIn this role you will be part of the Sye leadership team, reporting to the Head of Sye Streaming Solution. The Sye team is spread across three locations, Stockholm, London and Seattle and you will be working closely with several Prime Video teams both in London and Seattle. The Sye team has a start-up culture and we are very passionate about our solution and providing the best live event customer experience out there. BASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 7+ years of technical product or program management experience- 7+ years of technical program management experience- 5+ years of software development experience- Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Experience owning/driving roadmap strategy and definition ...

Utility Computing (UC)AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for customers who require specialized security solutions for their cloud services.About AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. AWS Billing is responsible for the largest cloud billing platform, processing quadrillions of usage data into millions of invoices that amount to billions of dollars globally every month. As customers around the world move to the cloud, we need ambitious seasoned product managers who want to help define and build the future of cloud billing so we accelerate cloud adoption as the leader in cloud computing. The new AWS Billing Core Product team is looking for a Principal Product Manager to be founding members who will play a pivotal role in defining and driving the overall multi-year product vision and strategy for AWS Billing, and own a variety of fundamental billing concepts (e.g. pricing, service-type billing, billing consistency). A successful candidate (1) thrives in ambiguity, (2) relentlessly dives deep to solve known hairy problems, and (3) is a self-starter who can apply first principles thinking to uncover opportunities to simplify complex products for our customers. Given the breadth of AWS Billing, this role will require coordination across many internal and external teams and will be visible at the highest levels of the company. You will have the opportunity to impact millions of diverse global customers ranging from startups to well-known Fortune 100 enterpriseswith unique varying needs, hundreds of AWS services (such as Amazon EC2, Amazon S3, and Amazon DynamoDB), and thousands of external Channel Partners. Come innovate with us!Key job responsibilities* You have broad understanding of systems and software engineering concepts, and apply this technical knowledge to invent, evolve, improve, and simplify. * You define the strategic vision and the long-term roadmap to achieve it, ensuring you are working backwards from customers and utilizing data analysis to guide you. * You lead internal technical conversations by outlining the technical design, being the owner of trade-offs between technical cost and business value. * You understand and can represent the reasons behind the architecture decisions of product or feature, and consistently bring strong, data-driven business and technical judgement to decisions. * You partner effectively with other leaders involved in the design, development, and delivery of software systems and features. * You influence adjacent teams’ roadmaps, and collaborate with them regarding approach and prioritization. * You create success measurements linked to desired customer outcomes, set goal targets for these measurements, and are responsible for defect identification communication and reporting.About the teamThe new AWS Billing Core Product team aims to accelerate our customers and AWS growth by: (1) spearheading continuous multi-year billing product strategy definition across AWS billing organization, (2) owning innovation of billing-wide concepts (e.g. pricing, service-type billing, billing ease of use and consistency). Be a founding team member to shape the culture of this new organization and the future of cloud billing.BASIC QUALIFICATIONS- 7+ years of working as a Technical Product Manager experience- 5+ years of technical (software development, network development, IT, other related) experience- Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)- Experience owning/driving roadmap strategy, definition, and trade-offs for a portfolio of products- Bachelor's degree in Computer Science, Engineering, Mathematics, Economics, Business or a related discipline ...