Seattle

Prime Gaming is seeking a Principal Technical Program Manager to join our team. In this role, you will be responsible for 1) oversight and coordination of highly complex cross-functional programs and 2) defining product development planning and tracking mechanisms. You will leverage your program management skills, technical knowledge, and business acumen to simplify and orchestrate delivery of highly impactful programs and features. You will collaborate with senior leaders and cross-functional stakeholders to negotiate trade-offs, balance technical and customer facing needs, and deliver crisp and clear communication to ensure alignment or escalation as needed. You will leverage your deep understanding of product and tech processes to define new standards for how we plan, sequence, size, and track our work. This will help create improved visibility and inspection so that we can maximize our delivery velocity and confidence. You will also help educate and coach the broader team on best practices to scale your impact.Our target opportunity is massive, but also ambiguous. The ideal candidate will be able to thrive in a dynamic, fast paced environment while balancing a mix of program, operational, and strategic responsibilities. You will deliver status updates, actively drive progress forward, and seek to resolve escalations by leading through influence. You have the ability to think strategically, act tactically, write effectively, and display strong analytical and critical thinking skills.Key job responsibilities- Define detailed program plans with clear tasks, sequencing, ownership, and success criteria for large-scale, complex initiatives- Own oversight, coordination, launch, and success of new big bet, high priority programs- Ensure transparency, alignment and regular communication of strategic programs to stakeholders across business, tech, marketing, and broader partner teams- Be able to roll-up your sleeves to author Business Requirements Documents- Define, align on, and launch new end-to-end product development processes from ideation to post-launch analysis including cross-team program planning, intake, roadmap reviews, velocity tracking, etc- Continually deliver and inspect standardized, scalable, automated, solutions to ensure the team is delivering the right projects, at the right time, with the right resources- Drive the creation of a sequenced, integrated portfolio roadmap of program initiatives and features- Define and drive adoption of best-in-class program management mechanisms- Lead goal alignment and tracking with portfolio stakeholders- Develop deep knowledge of our suite of tools (JIRA, Confluence, etc.) to deliver clear program progress and up to date tracking- Analyze data and report key business and operational trends- 10% travel may be required About the teamPrime Gaming, part of Amazon Games, is a premium benefit of Amazon Prime and offers full games, a monthly Twitch channel subscription (where available), and more with their Prime membership at no additional cost. We aim to become the essential service for everyone who loves video games, as well as for game developers looking to reach that global audience. Amazon has the technology and scale, and we need your creativity and ideas to build this future. As an international service available to Amazon Prime subscribers, Prime Gaming works in a dynamic, fast-paced environment. Innovating on behalf of our customers is at the heart of everything we do. We are seeking people with passion for games and entertainment to help us continue to evolve and expand on a global level while we add support in more countries. BASIC QUALIFICATIONS- 8+ years of technical product or program management experience- 10+ years of working directly with engineering teams experience- 4+ years of software development experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Experience launching new customer facing initiatives ...

Principal Technical Program Manager, Search Customer Experience The Search Customer Experience team is responsible for worldwide customer facing search features on desktops, tablets, and mobile devices. We thoughtfully design the shopper experience from the moment a customer clicks on the search box to the point where they have evaluated the search results page and made a confident decision on how to take the next step in their shopping journey. We use customer research and customer behavior analysis to develop new features ideas and we test them through hundreds of A/B experiments each year. This immense amount of data allows us to leverage machine learning and large language models to build smarter and more personalized experiences for our customers across a wide variety of categories, from instant video and Kindle books to apparel and electronics. ...

Are you looking for a high-impact product management role that will delight millions of selling partners? Are you comfortable presenting your ideas to senior leaders? If yes, then we want to talk with you. Selling Partners depend on us to provide accurate and transparent financial information to help them manage and grow their business. We are looking for a Principal Technical Program Manager to lead technical programs for building financial solutions across Web, API, and mobile for selling partners. You will work with business, tech, and operations teams across the company to drive improvement and build products to achieve our vision towards unparalleled financial accuracy and transparency. The right person for this role requires hands-on project management skills, deep technical expertise, and excellent leadership skills. You will be responsible for collecting business and systems requirements from internal and external customers, writing specifications, driving project schedules from design to release, and managing the production launch. You will also be responsible for setting project management standards and expectations and delivering large, cross-functional projects.BASIC QUALIFICATIONS- 7+ years of technical product or program management experience- 10+ years of working directly with engineering teams experience- 5+ years of software development experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Do you enjoy the challenge and ownership that comes from driving complex, cross-functional and cross-organizational projects? Are you equally comfortable digging into business requirements and product planning, as well as drilling into technical architecture and design? If this type of work appeals to you, then maybe you are the right person to drive new features for the Amazon Kindle e-Book store website, Kindle Mobile reading Apps and innovative digital content services to provide the best possible shopping and reading experiences for our customers world wide.The Kindle Team is looking for a passionate, results-oriented Technical Program Manager who will be responsible for delivering engaging and innovative shopping and reading experiences for Kindle customers. In this role you will be responsible for conceiving, prioritizing, and executing development projects driven by your obsession to provide the best experiences for Kindle readers world wide. As a key leader for Kindle Content Engineering, you will work directly with multiple teams across development, program/product management, finance and tax, and the broader Amazon tech community to build and launch these software solutions and drive associated programs.This role requires hands-on project management skills, deep technical expertise, and excellent leadership skills. You will be responsible for collecting business and systems requirements from internal and external customers, writing specifications, driving project schedules from design to release, and managing the production launch. You will also be responsible for setting project management standards and expectations and delivering large, cross functional projects.Key job responsibilities Thinking big and working with business stakeholders and technology leadership to define strategy and requirements. Delivering results by leading cross functional development teams from design to roll out. Earning trust through regular communication with senior management on status, risks and change control. Owning all metrics around initiative goals you will define. We make decisions based on data. Being resourceful and creative to overcome obstacles and turn challenges into opportunities.BASIC QUALIFICATIONS- 10+ years of engineering experience- 7+ years of technical product or program management experience- 5+ years of software development experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Amazon.com is looking for a Principal Technical Program Manager (TPM) to support our initiatives in resource and application discovery within Amazon security. Our product, Veritas, is a foundational service within Amazon security that discovers all the resources owned by Amazon and the interconnections between them. This knowledge is then used for several security initiatives like security reviews, threat modeling and detection, access control and incident response. This role will support this product and help define and implement steps to achieve our long term security vision for customer trust, solving our most challenging problems with novel and scalable solutions. In this role, you will work with cross-functional teams of technical and non-technical key stakeholders to define strategy and interpret, communicate, and drive full lifecycle of several features added to the product. You will partner with Legal, Product teams, and Engineering teams to evaluate and develop security services and infrastructure. If you enjoy working in a rapidly changing environment and influencing the strategic direction of a large global organization, this position will provide you with a challenging opportunity.This role will provide opportunities to think big, be customer obsessed, and to partner with business teams across Amazon.com. In this role, you will define, communicate and manage challenging projects across multiple teams and locations.Key job responsibilities• Develop and execute multi-year project plans with an impact across Amazon business units to drive security excellence across multiple security domains, such as security reviews, access control, vulnerability management, and secure software development.• Lead ambiguous and undefined problems to resolution in the face of uncertainty• Demonstrate the ability to provide both structured and creative thinking in a dynamic, evolving, multi team-based environment• Demonstrate the ability to communicate effectively at multiple levels of management, building trust across the organization, and demonstrating discretion with sensitive information• Show ownership and leadership skills in coordinating projects across multiple teams, driving them to successful conclusion while building strong, lasting relationships with both internal and external customersAbout the teamAbout Amazon SecurityDiverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon Security?At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Inclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.BASIC QUALIFICATIONS- 7+ years of technical product or program management experience- 10+ years of working directly with engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- 4+ years of software development experience- Bachelors Degree ...

Principal Technical Program Manager, WW Returns and ReCommerce Job ID: 2748228 | Amazon Development Center U.S., Inc. Not many teams aspire to zero. Welcome to the Worldwide Returns & ReCommerce team (WWR&R) at Amazon.com.WW R&R is an agile, innovative organization dedicated to ‘making zero happen’ to benefit our customers, our company, and the environment. Our goal is to achieve the three zeroes: zero cost of returns, zero waste, and zero defects. We do this by developing groundbreaking products and driving unparalleled operational excellence to help customers keep what they buy, recover returned and damaged product value, keep thousands of tons of waste from landfills, and create the best customer returns experience in the world. We have an eye to the future – we create long-term value at Amazon by focusing not just on the bottom line, but on the planet. We are building the most sustainable re-use channel we can by driving multiple aspects of the Circular Economy for Amazon - returns, recommerce, and rentals.Amazon WW R&R is comprised of business, product, operational, program, software engineering and data teams that manage the life of a returned or damaged product from a customer to the warehouse and on to its next best use. Our work is broad and deep: we train machine learning models to automate routing and find signals to optimize re-use; we invent new channels to give products a second life; we develop world-class product support to help customers love what they buy; we pilot smarter product evaluations; we work from the customer backward to find ways to make the return experience remarkably delightful and easy; and we do it all while scrutinizing our business with laser focus.Key job responsibilities As the Principal TPM, you will be responsible for scoping and delivering large projects end-to-end. Responsibilities include collection of business and systems requirements from internal and external customers, writing specifications, driving project schedules from design to release, and managing the production launch. You will lead and coordinate design/implementation efforts between internal teams and outside merchants and vendors to develop optimal solutions. You will be expected to make appropriate tradeoffs to optimize time-to-market, clearly communicate goals, roles, responsibilities, and desired outcomes to internal cross-functional and remote project teams.The right candidate will possess a strong technical program management background, will have demonstrated experience leading medium to large projects, and will have a well-rounded technical background in current web technologies. You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done. As a TPM, you will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints. An ability to take large, complex projects and break them down into manageable pieces, develop functional specifications, then deliver them in a successful and timely manner is expected. Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role. You should also have the ability to hire, coach, and mentor individuals; build a strong cross-functional organization. Be a champion of engineering and operational excellence and establish team metrics for that excellence; including a consistent, regular process for assessment and improvement. Represent the technical organization and evangelize the work to senior leadership. Raise the bar on technical excellence, show thought leadership, and communicate well to different audiences.About the team We are a group that has fun at work while driving incredible customer, business, and environmental impact. We are backed by a strong leadership group dedicated to operational excellence that empowers a reasonable work-life balance. As an established, experienced team, we offer the scope and support needed for substantial career growth.Amazon is earth’s most customer-centric company and through WW R&R, the earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns & ReCommerce team! ...

Datapath is a Tier-1 serverless platform for low-latency, high-throughput, federated logical microservices. If Amazon.com is conceptualized as a giant database application, Datapath fulfills a critical role as a distributed query engine. It runs business logic for features such as buying options, search, offer listings, and a host of computations for the Detail Page. Datapath’s logic federation and co-location features enable SDO teams that rely on other teams for pieces of their business logic to operate at the latency and efficiency of a monolithic service without compromising the benefits of service-oriented architecture. We are looking for a passionate, technical, and results-oriented Principal Technical Program Manager to join our team. The Principal Technical Program Manager in the Datapath organization owns programs, planning, and client engagement. The TPM builds internal mechanisms to maximize the capacity of Datapath across engineering teams spread across 4 locations. With hundreds of client teams, the TPM, in partnership with peer PMTs, builds customer-facing mechanisms to improve roadmap prioritization, transparency, and customer satisfaction. Leaders in this space need to create a culture of innovation, encouraging their colleagues to find new and better ways to identify and solve problems.The TPM drives large programs, like reducing builder toil, improving cost of operations for Datapath and client teams, with significantly complex cross-functional technology initiatives. They remediate critical problems and manage escalations, as needed. They work on disambiguating complex requirements, driving clarity, building consensus and they define architectural strategies to meet the needs of Amazon builders developing logic for Datapath and improve their productivity by proposing solutions to streamline their experience.BASIC QUALIFICATIONS- 7+ years of technical product or program management experience- 10+ years of working directly with engineering teams- Experience managing programs across cross functional teams, building processes and coordinating release schedulesPREFERRED QUALIFICATIONS- Experience managing programs across organizations running large-scale systems in a multi-tiered, distributed environmentBASIC QUALIFICATIONS- 7+ years of technical product or program management experience- 10+ years of working directly with engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

We are looking for an experienced technical program leader to lead our sales abuse prevention team engineering and science roadmap, focused on detecting and preventing abuse via reviews, external channels (e.g. social media, 3P websites), internal search and competitor abuse. The team’s mission is to protect and preserve the integrity of Amazon's stores by ensuring a level playing field for all selling partners. We do so by eliminating fraudulent and deceptive practices that undermine the trust and confidence of customers and selling partners. We aim to detect and deter bad actors who seek to manipulate Amazon’s community content, e.g. reviews, feedback, Q&A, etc. and product placement, e.g. Search, P13N, Ads, etc. to gain an unfair competitive advantage. We detect instances of fraud and abuse across Amazon’s online WW stores by building new machine learning models and scalable services. We empower other Amazon teams that similar needs to benefit from our expertise and services. We are looking for a Principal Technical Program Manager that can apply critical thinking and innovate in fast-paced environment, where their decisions directly influence Amazon’s customers shopping experience. Some of the projects this leader will work on include designing new frameworks that allow Amazon remove the reliance on human decisioning in favor of machine learning, building new software architectures that allow us to quickly react to changes in fraud and abuse trends, and launching new services to prevent abusive or fraudulent behavior before it reaches Amazon’s customers.We are a diverse team that is passionate about operational excellence and high-quality deliverables. We value transparency, empowerment, experimentation, and appreciation. Our solutions influence the products and plans of multiple internal teams, and we design and build systems that directly influence the shopping experience of millions of customers.Key job responsibilities- Lead the effective and efficient design and delivery of complex operations automation for new Fraud and Abuse prevention mechanism, working across all engineering disciplines.- Interact with key stakeholders to define and deliver against project goals, including both technical and operational deliverables.- Collaborate cross functionally to support extensible solution development and integration.- An ideal candidate has experience with complex system design, including experience integrating hardware and software deliverables- Drive consensus on technical decisions and ensure the appropriate resources are employed to deliver high quality results- Lead the development and decomposition of comprehensive functional requirements & specifications, partnering with Product Management, Operations, Science, Engineering and business stakeholders.- Identify, assess, track and mitigate issues and risks at the program level- Create, maintain and disseminate project information to stakeholders- Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities- Develop and drive engineering project schedules- Deliver programs across all engineering disciplines including Science, Software, Regulatory Compliance, Systems, and Quality- Triage, prioritize, and execute against incoming requests from Product Management, Business Teams and RoadmapBASIC QUALIFICATIONS- 7+ years of technical product or program management experience- 10+ years of working directly with engineering teams experience- 5+ years of software development experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Digital Payments off Amazon is a very large opportunity for us. Growing at 12% YoY, it is estimated that global ecommerce spend will exceed $15T in 2027, and digital wallet usage will constitute more than 50% of global ecommerce spend by 2025. Amazon Pay (APay) is our product in this space, and we feel we can provide compelling customer experience. There are unmet merchant and customer needs that we are best positioned to address – merchants need increased conversion, sales, and profits. Buyers want consistent access to payment methods they’d like to use, and better financing.We have, and are building, the primitives across Amazon Payments to address these needs better for our customers. For merchants our plan is to build a no-friction, competitively priced APay, which enables industry leading conversion lift with Alternate Payment Methods (APM) and Buy with Prime (BwP). For buyers we are building Amazon proprietary payment methods (Amazon Store Card, Amazon Gift Card), and industry leading installment rates.As the Principal Technical Program Manager for APay, you will play an important role in bridging the engineering and product teams to shape and enhance our payment systems to deliver an unparalleled personalized and rewarding experience for our customers. As a member of the APay Tech leadership team, you will contribute innovative ideas and refine our strategic direction, and processes. Your responsibilities will span from fostering strong partnerships with cross-functional teams across Amazon to envisioning and ensuring effective roadmap planning and execution at APay.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan.If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- 7+ years of technical product or program management experience- 10+ years of working directly with engineering teams experience- 5+ years of software development experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Prime Video offers customers a vast collection of movies, series, and sports—all available to watch on hundreds of compatible devices. U.S. Prime members can also subscribe to 100+ channels including Max, discovery+, Paramount+ with SHOWTIME, BET+, MGM+, ViX+, PBS KIDS, NBA League Pass, MLB.TV, and STARZ with no extra apps to download, and no cable required. Prime Video is just one of the savings, convenience, and entertainment benefits included in a Prime membership. More than 200 million Prime members around the world enjoy access to Amazon’s enormous selection, exceptional value, and fast delivery. Are you interested in shaping the future of entertainment? Prime Video's technology teams are creating best-in-class digital video experience.As a Prime Video technologist, you’ll have end-to-end ownership of the product, user experience, design, and technology required to deliver state-of-the-art experiences for our customers. You’ll get to work on projects that are fast-paced, challenging, and varied. You’ll also be able to experiment with new possibilities, take risks, and collaborate with remarkable people.We’ll look for you to bring your diverse perspectives, ideas, and skill-sets to make Prime Video even better for our customers. With global opportunities for talented technologists, you can decide where a career Prime Video Tech takes you!Key job responsibilitiesIn this role, as a Principal TPM you will partner with Product/UX/Architects to deliver a program of work across a large number of teams, end to end. For each program that you will own, you will work with Product and UX counterparts to define the product vision and roadmap in a data-driven and working backward (from customer) approach. Where applicable, you will also work with Principal Engineers to draw technical design/approach documents. And finally, you will work with engineering teams across the globe to own the actual product execution cycle (develop, test, and launch). Along the way, you (as the program leader) will be responsible for defining how the product roadmap is delivered (delivering value in incremental phases, or in one go), bring teams across organizations together, anticipate bottlenecks, provide escalation management, anticipate and when necessary make trade-offs by balancing the business needs versus technical constraints.In this role you will demonstrate program management skills and be comfortable to operate at scale, and will have experience in leading large cross-functional and cross-organizational programs. You will be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. A day in the lifeKey Responsibilities - Thinking big and working with senior leadership, business stakeholders and engineering teams to define vision, strategy and requirements. - Delivering results by driving execution of programs spanning multiple organizations from design to rollout. - Earning trust through regular communication with stakeholders of all levels. - Management/stakeholders/partner teams on status, risks and change control. - Owning all metrics around initiative goals you define. - Being resourceful and creative to overcome obstacles and turn challenges into opportunities.About the teamThe Core TPM team is responsible for running large initiatives across Prime Video to improve existing or build brand new experiences to help Amazon customers discover great content and get personalised recommendations on our apps on a verity of surfaces (e.g. Web, iOS/Android, FireTV, Living Room devices).BASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 7+ years of technical product or program management experience- 5+ years of software development experience- Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Experience owning/driving roadmap strategy and definition ...

Are you passionate about innovation and making an immediate impact on customers' lives? Are you excited about designing the future of Alexa? Are you a data-driven, design leader with experience launching bar raising customer experiences globally? This role is for a hands-on design leader who establishes a vision and strategy, scales their impact by empowering other designers on the team and is a key contributor to design artifacts. You will develop strong relationships with fellow Design Leaders and partner closely with Product and Engineering counterparts throughout the product development process to launch bar-raising experiences for customers around the world. As a creative lead, you have a passion for solving the problems of our customer, always putting their needs first.The right candidate leads by doing and has a passion for solving problems at massive scale. You excel through innovation, creativity, and attention to detail. You are a proven strategic thinker and collaborator who flourishes in a large organization. You sincerely believe that design is more than how something looks, but also how it feels and functions. You enjoy great design debates and thrive on iterating based on customer feedback.Come build the future of Alexa with us.Key job responsibilities* Be a strong design advocate across the entire Alexa design team and a bar raiser for quality of work.* Work across design verticals to standardize and educate others on design systems and visual languages.* Analyze customer problems and design delightful solutions that meet measurable business goals.* Work closely with product teams to develop use cases and high-level requirements.* Quickly, yet thoroughly, create process flows, wireframes, and visual design mockups as needed to effectively conceptualize and communicate detailed interaction behaviors.* Create user-centered designs by considering market analysis, customer feedback, site metrics, and usability findings.* Develop and maintain detailed user-interface specifications.* Present design work to the user experience team, product team, and project stakeholders for review and feedback.* Partner with development teams and enterprise partners to build experiences: provide appropriate design specifications, create assets, and review finished interfaces.A day in the lifeAs a Principal Design Leader, you bring deep expertise in UX design (frameworks, interaction models, architecture, prototypes, wireframes, research). You’re a systems thinker who identifies and abstracts repeatable design patterns and guidance. You think big, framing designs in the context of the broader customer experience, and dive deep into the design details.A prototyper who makes ideas real: You use the power of prototyping to get a signal on what works. You may dabble in Design Technology or Motion Design.Comfortable navigating from ambiguity to clarity: You draw upon your expertise and design process to create structure. You proactively plan ahead, look around corners, and can see the next step (even when it doesn’t exist yet).Attuned to customer needs and business realities: You are customer obsessed and work backwards from customer needs while understanding the business context and technical constraints.An influencer of design direction: You earn the trust of peers, leaders, cross-functional stakeholders, and partners.You are right a lot, but also humble. You welcome a healthy debate. You look at opportunities and issues from all sides, form a point-of-view, advocate for what you believe in, and bring people along with you.A compelling communicator, facilitator, and presenter: You have excellent verbal, written, and visual communication skills. You capture and hold and audience’s attention when presenting, and can facilitate a room to drive desired outcomes.A devoted mentor and grower of design talent: You are a player/coach to other designers on our team, and know that the stronger every team member is, the better the product will be.Someone who thinks like an owner: If you see something that can be improved, you make it happen. About the teamAlexa Enterprise charter is to build and enable indispensable, frustration-free, Alexa experiences for enterprises worldwide – starting with digital entertainment, hotels and hospitality, aging and healthcare. We build a portfolio of B2B2C software-as-a-service (SAAS) products that empower developers and enterprise companies to use voice and touch to support their staff and delight their customers. We serve world-class partners such as Samsung, LG, Bose, Disney, Wynn Resorts, Hard Rock Hotels, Atria Senior Living, Spanish Red Cross, and BayCare Hospitals. Our products have been featured in publications such as CNET and Forbes and Amazon has celebrated our progress in its quarterly earnings highlights. Customers have told us: 'You have saved lives' and ‘helped our residents connect with their families.’ Our team values work-life harmony and a diversity of lifestyles and family schedules. We enjoy regular No-Meeting, Work-From-Home, and Take-It-Easy days. We love solving ambiguous problems for our customers. We Think Big, Deliver Results, and Earn Trust. We rapidly create and deprecate mechanisms that help us be more effective and connected.BASIC QUALIFICATIONSBasic qualifications10+ years of design experienceHave an available online portfolioExperience with best practices for User Interface Design, Information Architecture, and Interaction DesignExperience in life cycle design projects from design strategy through execution ...

Principal UX Designer The Futures Design team is seeking a Principal UX Designer to help Amazon experience what it's like to live in the future, today. This role will work closely with the Head of Futures Design and partner with the team's Strategy and Operations leader to drive impactful innovative solutions across our portfolio. In this position, you will shape our interaction and experience design practice, and influence the future development of devices and services 3 to 10+ years out across the Devices and Services organization. ...

The Futures Design team is seeking a Principal UX Designer to help Amazon experience what it's like to live in the future, today. This role will work closely with the Head of Futures Design and partner with the team's Strategy and Operations leader to drive design impactful innovative solutions across our portfolio. In this position, you will shape our interaction and experience design practice, and influence the future development of devices and services 3 to 10+ years out across Devices and Services organization. The ideal candidate is adept at working in ambiguity while delivering strategic and innovative thinking across programs, resources, and work that impacts other teams and products across Amazon. The Principal UX Designer will be dedicated to:- Leveraging customer research and insights to create alignment around shared priorities and success outcomes.- Combining ideation, prototyping and experimentation to develop innovative roadmaps of future experiences and opportunities.- Contributing to a focused charter dedicated to this work and driving specific initiative areas where a cross-team, multi-horizon experience plan can inform targeted strategic options.- Mentoring and developing the design talent primarily within Futures Design, but also across the Devices and Services organization the envisioning team collaboratesKey job responsibilities- Define and drive the UX vision for new categories and concepts that impact customers and Amazon roadmaps.- Operationalize customer-obsessed device and service concept explorations.- Lead concept development in ideation sessions and design reviews.- Create customer journeys and use cases in storyboards, wireframes, visual mockups, and prototypes that define the product vision.- Identify user research needs for ideation and validation.- Evangelize concepts and design to diverse audiences across Amazon.- Use business requirements, market research, and customer feedback to assist in developing scenarios, use cases, and high-level requirements.- Dive deep on consumer insights, product analytics, and competitive intelligence to drive product innovation.- Identify opportunities to invent and experiment with new technology and interaction patterns.A day in the lifeYou will contribute to the team's efforts to think big and explore new ideas, invent and simplify to turn potential and preferable future thinking into tangible solutions and experiences. You'll do this by delivering high-quality interaction and visual design patterns, collaborating closely with other designers, product, and engineering teams. You will work to identify, define, and help establish best practices within the organization and the broader design community to unify design processes, foster innovation and improve efficiency.About the teamAmazon's Device and Services Design Group (DDG) is a central design studio responsible for developing products and platforms, from the Echo to Alexa Communications, and Fire TV and Tablet.BASIC QUALIFICATIONS- 8+ years' experience in interaction design (software, mobile, web, other media), with an emphasis on conceptual, visual, interaction design and strategic thinking.- BA/BS in Design, HCI, or related field; or equivalent professional experience within the design field.- Demonstrated ability to work confidently and collaboratively with stakeholders.- Excellent communication, presentation, and interpersonal skills; the ability to communicate complex concepts clearly and persuasively across different audiences. ...

Job ID: 2779444 | Amazon.com Services LLC The Futures Design team is seeking a Principal UX Designer to help Amazon experience what it's like to live in the future, today. This role will work closely with the Head of Futures Design and partner with the team's Strategy and Operations leader to drive design impactful innovative solutions across our portfolio. In this position, you will shape our interaction and experience design practice, and influence the future development of devices and services 3 to 10+ years out across Devices and Services organization. ...

Minimum Qualifications: 10+ years of design experience Have an available online portfolio Experience with best practices for User Interface Design, Information Architecture, and Interaction Design Experience in life cycle design projects from design strategy through execution You are a talented and passionate designer who can make the complicated simple. You deliver innovative and intuitive data and AI experiences, and create a long-term vision and strategy that inspires and aligns the broader organization. You partner closely with cross-functional teams, including researchers, product managers, and engineers, to launch exceptional experiences for our customers. You mentor others and influence broadly. ...

You are a talented and passionate designer who can make the complicated simple. You deliver innovative and intuitive data and AI experiences, and create a long-term vision and strategy that inspires and aligns the broader organization. You partner closely with cross-functional teams, including researchers, product managers, and engineers, to launch exceptional experiences for our customers. You mentor others and influence broadly.Key job responsibilities• Mentor and motivate other designers, and help to create an environment designers are proud to be part of.• Inspire others with innovative ideas and a long-term product vision.• Champion a user-centered design culture, propose new ideas and strategies, and raise the design bar for the organization.• Model behavior that exemplifies Amazon Leadership Principles.• Use data to inform your decisions, weigh the impact and tradeoffs of decisions, and seek input where needed to drive alignment.• Identify product features and influence business strategy based on an accurate understanding of the needs and expectations of our customers.• Identify and abstract repeatable design patterns, guidelines, processes, and best practices.A day in the lifeYou will work with product and engineering stakeholders closely on a day-to-day basis and collaborate with other UX designers across the org to connect individual products and features to form a holistic experience. You will share design work regularly for design team, stakeholder, and leadership reviews.About the teamJoin the People Engagement Experience (PEX) team and help make Amazon Earth's best employer. We are a group of forward-thinking UX designers, researchers, writers and design technologists who are revolutionizing the user experience for Amazonians across the globe. Our design work has a direct impact on the lives of millions of Amazonians, helping them achieve work-life balance and advance in their careers. We’re customer-obsessed, driving impact across the company by delivering on user and business needs. We support Amazon's mission by making it easier to acquire, train, and retain employees.BASIC QUALIFICATIONS- 10+ years of design experience- Have an available online portfolio- Experience with best practices for User Interface Design, Information Architecture, and Interaction Design- Experience in life cycle design projects from design strategy through execution ...

Principal UX Designer, People Engagement Experience (PEX) Job ID: 2821703 | Amazon.com Services LLC You are a talented and passionate designer who can make the complicated simple. You deliver innovative and intuitive data and AI experiences, and create a long-term vision and strategy that inspires and aligns the broader organization. You partner closely with cross-functional teams, including researchers, product managers, and engineers, to launch exceptional experiences for our customers. You mentor others and influence broadly. ...

Are you interested in shaping the future of sports entertainment? Prime Video is re-inventing how customers connect with their favorite teams and leagues by combining high-quality live streaming, immersive interactive features, and exclusive access to some of the world's most loved sports, movies, and TV series. All from a single service available on the web, mobile, and TV in 240+ countries and territories around the world. The Prime Video UX team is seeking a problem-solving Principal UX Designer to deliver a future vision for how our customers will discover and watch their favorite sports teams and leagues. You'll design innovative interactive experiences that help to shape the future of entertainment around how our customers interact with their favorite sports teams and leagues within the Prime Video platform. This role is for a hands-on design leader who can establish a vision and strategy, scale their impact by empowering other designers on the team and is a key contributor to design artifacts. You will develop strong relationships with fellow Design Leaders and partner closely with Product and Engineering counterparts throughout the product development process to launch bar-raising experiences for customers around the world. The right candidate is a creative lead that leads by doing and has a passion for solving problems at massive scale. You excel through innovation, creativity, and attention to detail. You are a proven strategic thinker and collaborator who flourishes in a large organization. You sincerely believe that design is more than how something looks, but also how it feels and functions. You enjoy great design debates and thrive on iterating based on customer feedback.Key job responsibilities- Analyze customer problems and design delightful solutions that meet measurable business goals.- Be a strong design advocate across the entire Prime Video team and a bar raiser for quality of work.- Work across design verticals to standardize and educate others on design systems and visual languages.- Work closely with product teams to develop use cases and high-level requirements.- Quickly and thoroughly create process flows, wireframes, and visual design mockups as needed to effectively conceptualize and communicate detailed interaction behaviors.- Create user-centered designs by considering market analysis, customer feedback, site metrics, and usability findings.- Develop and maintain detailed user-interface specifications.- Present design work to the user experience team, product team, and project stakeholders for review and feedback.- Partner with development teams to build experiences: provide appropriate design specifications, create assets, and review finished interfaces.A day in the lifeA Principal UX Designer for Prime Video will be solving some of our most complex customer problems daily. You are expected to approach problems with a customer-centric mindset first. Day-to-day, you will collaborate with other designers, UX Researchers, Product Managers and Engineers to evolve our content discovery experience, leading design of our most important features and functionality in the Sports space.BASIC QUALIFICATIONS- 10+ years of professional design experience- An available online portfolio- Experience designing interfaces for web, mobile, and living room devices.- Experience owning end to end product design for large-scale products.- Strong skills in both working with and presenting to executive leaders.- Proficiency working with Figma ...

Job ID: 2609668 | Amazon.com Services LLC Are you interested in shaping the future of entertainment? Prime Video is re-inventing how customers connect with their favorite shows, teams, and products by combining high-quality live streaming, immersive interactive features, and exclusive access to some of the world's most loved movies, TV series, and live sports. All from a single service available on the web, mobile, and TV in 240+ countries and territories around the world. And we're just getting started. ...

Amazon Prime is an integral part of Amazon, providing customers unlimited free two-day shipping on more than 50 million items as well as streaming of Prime Video, Prime Music and Prime Reading, early access to select lightning deals and so much more. The Amazon Prime Program is present in 25+ countries and ever expanding.The Amazon Prime UX Design team is at the heart of the Prime membership. We innovate and design on behalf of our customers and are relentlessly focused on improving the membership experience to delight customers around the globe. To accomplish that, we are seeking a Principal UX Designer to join our growing team and help lead, define, and improve the end-to-end Prime CX. Prime UX researchers and designers work with global Product, Marketing, Branding, Science, and Tech team partners, to deliver compelling customer experiences for Amazon.Key job responsibilities - Help define the overall design vision for innovative signup, engagement, and retention experiences across Prime. - Mentor other designers and be a bar-raiser for quality of work. - Work across design verticals to standardize and educate others on design systems and visual languages.- Analyze customer problems and oversee the design of delightful solutions that meet measurable business goals.- Work closely with product and business partners to develop a shared vision and lead a process to define and design experiences that deliver on those shared objectives.- Partner with technology teams to ensure we leverage the scale offered by our platform without compromising on core experience principles. - Present design work to partners and executive leadership for review, feedback, and sign-off. - Measure the success and effectiveness of UX innovations.BASIC QUALIFICATIONS- 10+ years of design experience- Experience with best practices for User Interface Design, Information Architecture, and Interaction Design- Experience in life cycle design projects from design strategy through execution ...