Seattle

Job ID: 2664655 | Amazon.com Services LLC Amazon Prime is an integral part of Amazon, providing customers unlimited free two-day shipping on more than 50 million items as well as streaming of Prime Video, Prime Music and Prime Reading, early access to select lightning deals and so much more. The Amazon Prime Program is present in 25+ countries and ever expanding. ...

The Amazon Device and Services Design Group (DDG) creates revolutionary products used by millions of customers around the world every day - including Echo, Fire TV, Alexa Communications, and more. Within DDG, the DDG UX Research (UXR) team enables Amazon’s Devices and Alexa business to make informed decisions based on sound mixed-method research and analytics. We are seeking an exceptional Principal UX Researcher to join our Futures Insights research team responsible for establishing foundational insights on human needs, motivations, and trends to inform mid-to-long term strategic planning. This role will report to the Head of Futures Insights, and will partner closely with peer Product Line, Research Science, and Design System research teams. If you are passionate about using research to inform early strategic decision making, enjoy collaborating closely with diverse and highly skilled researchers, designers, product managers, and engineers, and like your efforts to translate into real world impact, we want you on our team. This role is based in the Device Design Group’s Seattle location.Key job responsibilities* Build and sustain a program for collecting, synthesizing, and communicating foundational insights on human needs, motivations, and sociocultural trends, to inform mid-to-long term planning efforts of DDG and its product line partners. * Partner deeply with the DDG Design Futures team to inform and shape mid-to-long term (2-5 year) concept development and experience roadmaps.* Help leadership determine the right research questions to ask, creating long-term research roadmaps that align to and inform business strategy and goals.* Synthesize primary and secondary data to perform quick and thorough analyses leading to focused, insightful, and actionable findings.* Define, invent, and execute research methods appropriate to the questions at hand, including but not limited to ethnographic and survey techniques.* Translate insights into operational criteria aligned to business goals.* Advance the development of insight-based knowledge management systems to drive organizational decision-making and prioritization of investments.* Persuade decision makers at all levels of the organization to take aligned action on research findings – inspire them and help them internalize opportunities to delight customers and differentiate our offerings.About the teamThe DDG UXR team is comprised of more than two dozen highly capable and collaborative ethnographers, psychologists, and research scientists. With the support of a dedicated research operations team, we execute and synthesize human research that provides the business with a deep understanding of the motivations, behaviors, needs, and capabilities of current and potential customers. We reveal insights that clarify opportunities and inspire innovation, and translate these insights into operational outcomes. We then partner to iteratively design and test solutions until outcomes are achieved or hypotheses are proven wrong.BASIC QUALIFICATIONS- 10+ years of experience in the field of UX research with a focus on early, generative research that informs long term business strategy, ideally in the digital products and services industry.- Strong portfolio that illustrates how your research has informed strategic decision-making.- Ability to independently drive multiple concurrent projects in an agile environment.- Working knowledge of a full range of UX research methods, with deep expertise in early-phase qual methods, and the proven ability to execute the right methodology to get the needed result.- Excellent written communication, presentation, and interpersonal skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.- Passion for understanding and applying the latest learnings and innovations in social and behavioral science, research methods, and UX design.- Strategic, business-building approach to research with a proven capacity for translating data into bottom-line impact.- Broad knowledge of qualitative research methodologies and the proven ability to execute the right methodology to get the needed result.- MS in Anthropology, Psychology, Sociology, or a related field. ...

At Amazon we strive to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. If you would like to help us build the place to find and buy anything online, this is your chance.We are looking for a leader with proven negotiation and business management skills to identify and lead initiatives with our highest impact selling partners. The Principal Vendor Manager is responsible for the P&L and identifying, creating, and driving innovative solutions and programs that lead to improvements in the way we manage our business. Working closely with selling partner leadership, cross-org partners, technology teams, and program specialists, this position will leverage negotiations, business development, and product/program management skills to merge Amazon systems and innovations with business requirements and operational constraints, resulting in a fully optimized customer experience in the Amazon store. This highly visible role requires a candidate with the proven leadership ability to facilitate and guide joint business planning and application of process improvements with impeccable quality levels in a broad organization. They must exercise considerable judgement, drive strategy and tactical execution, utilize written/verbal communication at a senior executive level, and evangelize/teach.Key job responsibilities-Drive the creation of productivity and quality initiatives specific to the needs of the business to meet and exceed business plans.-Lead the Joint Business Plan Strategy and execution with internal and external senior leadership.-Build new business management mechanisms.-Guide teams in their ability to develop and execute daily, weekly & monthly action plans that increase our service.-Work closely with others in building support and resources for projects and initiatives.-Establish a partnership with business leaders across Amazon business and product units.-Provide leadership direction on project selection, scope, definition, and performance to ensure alignment with business strategy.BASIC QUALIFICATIONS* 10+ years of vendor management, product or program management, business development or technology experience* Negotiations and business planning experience* Experience driving direction and alignment with cross-functional teams* Experience using data to influence business decisions* Bachelor's degree or 7+ years of equivalent work experience ...

Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, software development background, and sales skills necessary to help position AWS as the cloud provider of choice for customers? Do you love building new strategic and data-driven businesses? Join the Worldwide Specialist Organization (WWSO) Amazon Q team as a Business Development Specialist!The Worldwide Specialist Organization (WWSO) is part of AWS Sales, Marketing, and Global Services (SMGS), which is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. We work backwards from our customer’s most complex and business critical problems to build and execute go-to-market plans that turn AWS ideas into multi-billion-dollar businesses. WWSO teams include business development, specialist and technical solutions architecture. As part of WWSO, you'll provide expertise across the entire life cycle of an AWS customer initiative, from developing ideas for new services to accelerating the adoption of established businesses. We pride ourselves on thinking big, delivering exceptional results for our customers, and working across AWS as #OneTeam. Key job responsibilitiesWithin WWSO, this position is part of the Worldwide Specialist Team, where you will lead the global GTM plan for Amazon Q developer. You are a leader for specialists, architects, partners, and account teams around the world and set direction and standards for how we solve customer problems in your domain. You partner with technical and business teams across AWS and bring the voice of the customer into our product development roadmap. The WW team sees the big picture and sets the plan so the world’s most customer obsessed technical teams can make history.A day in the life• Lead GTM to orchestrate sales motions for sales, marketing, partner, product, training, and professional services teams to accelerate adoption of your aligned technology domain, thinking through challenges on a 1-3+ year time scale.• Leverage your deep domain expertise to create best in class field enablement and sales strategy.• Support field teams in solution building for high priority customers.• Bring market signals back to product teams to drive innovation on AWS product roadmaps.• Own reporting and planning cadences to AWS executives on GTM plan execution.• Demonstrate thought leadership and be able to credibly represent AWS at industry events, conferences, symposiums, etc.About the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. BASIC QUALIFICATIONS- 10+ years of relevant Go-to-market, Technical Business Development, Sales, or Consulting experience.- 5+ years of Business Intelligence, Artificial Intelligence or SaaS.- BA/BS degree required. ...

Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, software development background, and sales skills necessary to help position AWS as the cloud provider of choice for customers? Do you love building new strategic and data-driven businesses? Join the Worldwide Specialist Organization (WWSO) Amazon Q team as a GTM Specialist!The Worldwide Specialist Organization (WWSO) is part of AWS Sales, Marketing, and Global Services (SMGS), which is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. We work backwards from our customer’s most complex and business critical problems to build and execute go-to-market plans that turn AWS ideas into multi-billion-dollar businesses. WWSO teams include business development, specialist and technical solutions architecture. As part of WWSO, you'll provide expertise across the entire life cycle of an AWS customer initiative, from developing ideas for new services to accelerating the adoption of established businesses. We pride ourselves on thinking big, delivering exceptional results for our customers, and working across AWS as #OneTeam. Key job responsibilitiesWithin WWSO, this position is part of the Worldwide Specialist Team, where you will lead the global GTM plan for Amazon Q Developer. You are a leader for specialists, architects, partners, and account teams around the world and set direction and standards for how we solve customer problems in your domain. You partner with technical and business teams across AWS and bring the voice of the customer into our product development roadmap. The WW team sees the big picture and sets the plan so the world’s most customer obsessed technical teams can make history.A day in the life• Lead GTM to orchestrate sales motions for sales, marketing, partner, product, training, and professional services teams to accelerate adoption of your aligned technology domain, thinking through challenges on a 1-3+ year time scale.• Leverage your deep domain expertise to create best in class field enablement and sales strategy.• Support field teams in solution building for high priority customers.• Bring market signals back to product teams to drive innovation on AWS product roadmaps.• Own reporting and planning cadences to AWS executives on GTM plan execution.• Demonstrate thought leadership and be able to credibly represent AWS at industry events, conferences, symposiums, etc.About the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. BASIC QUALIFICATIONS- 7+ years of developing, negotiating and executing business agreements experience ...

Innovation is at the core of what we do. At Amazon Pharmacy, we believe that by removing and reducing the barriers that prevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed. We have provided customers with the ability to find transparent and simple pricing, receive 24/7 customer service support, and have their meds delivered to their doorsteps while creating programs and products that embody our mission and position ourselves in becoming the world’s safest and fastest online pharmacy. This Principal, Business Development role will focus on developing and driving the channel strategy and relationships across health systems and health provider groups to optimize rapid growth for Amazon Pharmacy. This leader will build a strategy focused on winning new customers and growing existing customer segments for the long term. This leader will drive revenue through meeting and exceeding targets while working with a high functioning product and technical team to innovate provider and patient experience.You will be adept at building relationships with C-level executives and have a successful record of accomplishment closing large, complex, multi-year deals. You enjoy working closely with customer teams to develop strategies that highlight industry-leading successes across various forums and events. As the voice of the prescriber customer, you'll work closely with product teams to help them evolve the products and address issues, concerns, and requests from the field. You’ll leverage creativity to build and convey compelling value propositions and work cross-organizationally to foster alignment and eliminate obstacles. The ideal candidate for this role will have first-hand prescribing experience within the US healthcare space.Key job responsibilities• Engage with our customers and maintain your own senior executive relationships• Focus on large, complex opportunities at all stages of the business development lifecycle• Provide thought leadership and catalyze action around BD processes, methodology and tools, competitive positioning and new product releases• Drive efficiencies and focus across the team • Effectively leverage and communicate with internal executive resources • Help define and support the product and tech roadmap to meet the needs of our prescriber customers.• Accelerate customer adoption through well-developed GTM Strategy to achieve customer business outcomes• Expect 25-50% travelA day in the lifeProfessional traits that are not unique to this position, but necessary for Amazon leaders: • Exhibits excellent business judgment• Works backwards from the customer need• Hires great people, develops great people• Has relentlessly high standards• Thinks strategically, but stays on top of tactical execution• Expects and requires innovation of their team• Thinks big and has convictions• Is action and results oriented• Is highly analytical and structured• Has the innate ability to inspire passion in othersBASIC QUALIFICATIONS- 7+ years of developing, negotiating and executing business agreements experience- Bachelor's degree- Experience developing strategies that influence leadership decisions at the organizational level- Minimum 10 years of experience in the prescriber channel or business development strategy & operations- 7+ years of experience relationship building and influencing at the C-level of Fortune 50 customers- Demonstrate excellent interpersonal, verbal, and written communication, analytical skills and presentation skills.- Demonstrate ability to manage multiple competing priorities simultaneously and drive goals to completion- Possess decision-making, creative problem solving, and negotiation skills.- Have the ability to keep pace in a rapidly changing environment, which requires prioritization, constant learning, juggling multiple responsibilities at once, and taking calculated risks. ...

Come be a part of a rapidly expanding $35 billion-dollar global business. At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space, developing innovative purchasing and procurement solutions to help businesses and organizations reimagine buying. Bring your insight, imagination and a healthy disregard for the impossible and join us in building and celebrating the value of Amazon Business; unlocking our potential worldwide!Working with sales and product development leadership teams, the Principal of Category Adoption will ensure that Amazon Business becomes our customer’s first choice for category solution adoption, particularly within our growing B2B Services offering. The Principal will help define sales strategy and sales team expansion in the United States.The ideal candidate will have extensive B2B sales leadership and go-to-market strategy development experience in value added services spaces. The ideal candidate is a highly analytical self-starter and a builder, with a proven track record of meeting and exceeding goals who collaborates with partner teams effectively and influences business partners to achieve the best customer experience while meeting business objectives. You thrive in ambiguity and aren’t afraid of a moving target!Key job responsibilities* Create the Amazon Business sales strategies for services adoption in the US.* Define the field sales deployment plan for the Amazon Business services sales team.* Recruit and build the sales team dedicated to scaling services and category adoption engagement with customers.* Build pipeline development and management best-practices for the Amazon Business portfolio of services solutions.* Prioritize collaboration with selling partners to maintain high levels of customer engagement and mindshare.* Analyze customer performance and satisfaction to manage and adapt business strategy and direction.* Directly support front-line and overlay sales teams in discovery, qualification, solutioning and closing deals.* Build engagement mechanisms for partner-team support.* Develop, own, and exceed targets for new business acquisition of Amazon Business category adoption deals.* Understand market trends, and relay customer needs/requirements to internal Amazon teams including Product, Tech, Supplier Operations, and Category Management; often via writing.About the teamThe Managed Spend Category Adoption team is charged with developing and executing effective sales strategies to win the largest/most-complex managed spend (e.g., category indirect spend) adoption deals across Amazon Business customer base. We are the tip of the spear in terms of new-business acquisition for managed spend at Amazon Business.BASIC QUALIFICATIONS- 10+ years of leadership experience in inventory management or related category solution sales and operations, with national scope.- Experience building go-to-market strategies for inventory management and supply chain services.- Proven track record delivering against sales targets with a distributed workforce.- Experience collaborating with internal partners in a matrixed environment.- Expertise in communicating with and influencing senior business leaders (VP+).- Strength in process improvement and project management.- Experience using productivity tools including Salesforce.- Education: Bachelor’s degree required. ...

Amazon Corporate Business Development is seeking a highly motivated and experienced BD professional to join the Corporate BD team to focus on strategic initiatives, deal work, and partnerships. This role will work closely with Amazon senior management, cross business-unit BD teams, and Corporate BD Directors to develop unique partnership opportunities, finding the right intersection between our goals and partner capabilities. You will be part of a team that is responsible for generating, managing, and executing some of Amazon’s most complex and high impact partnerships. This includes supporting and managing relationships and negotiations for partnership deals which are unconventional in nature and which have long-term implications for Amazon. This position offers an unparalleled opportunity to leverage your ability to forge strong relationships at senior levels, support first-of-their-kind initiatives and build cross functional relationships inside one of the world’s leading technology companies. We are seeking an innovative, creative, analytical, technical and strategic thinker, who is passionate about building transformative partnerships to support our ongoing innovations and growth. The ideal candidate is a self-starter who enjoys solving complex problems, works effectively with cross-functional counterparts and thrives in a fast-paced setting that is constantly evolving. Proving you have high judgement, strong capabilities to earn trust and are a skilled negotiator is critical for this position. Key job responsibilities- Develop transformative commercial strategies that drive significant business impact. - Lead in identifying, evaluating, negotiating and managing strategic partnerships across the industry that enable valuable customer experiences and support the strategic objectives of Amazon. - Build strong internal relationships with leaders and counterparts across Amazon’s diverse set of businesses, specifically within Amazon Ads, Amazon Stores, AWS and Logistics.- Work with cross-functional teams including Product, Operations, Engineering, Legal, Finance, Tax, Accounting, and senior management to execute on the relationships. - Build internal support for new initiatives with keen focus on market opportunity, business potential, and overall strategic fit.- Evaluate the economic and strategic costs and benefits of partnerships and work with appropriate leaders as well as across all functional areas of Amazon to execute on the relationships.BASIC QUALIFICATIONS- Bachelor's degree- 7+ years of professional or military experience- 7+ years of business development, partnership management, or sourcing new business expertise- 7+ years of developing, negotiating, and executing business agreements experience- Experience in retail and/or digital advertising- Demonstrated success in working within a distributed, cross-functional organization- Demonstrated track record of identifying and executing successful partnerships and deals, particularly in CPG, digital media or high-tech industries. - Experience structuring and negotiating complex agreements and leading cross functional groups to orchestrate and successfully complete deals. - Ability to thrive in ambiguous environments and work at strategic and tactical levels simultaneously ...

Each day you will interact with different teams responsible for all aspects of the data centers. You will prioritize your activities to support data center availability focusing on the actions that are most impactful. You will have the responsibility to think globally about all initiatives.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Engineers in AWS work to design resilient, cost effective DC facilities. We are responsible for achieving a world class uptime (availability) for our customers and drive to develop a fleet of buildings emphasizing security, safety, and efficiency, while finding new ways to meet AWS’s growing demand. We justify and communicate the technical decisions we make directly to AWS leadership and work hard to drive continuous advancements in our designs and operating parameters. As an Availability Engineer at AWS you will have oversight and responsibility for the successful improvement to operational availability through impactful change in the design, construction, operations and associated procedures. While balancing cost, security, safety, and efficiency, a focus on improvement of data center availability to meet and exceed customer expectations is the focus of the Availability Engineer.AWS Availability Engineers are responsible for consultative and peer review of the design of all design disciplines within Amazon DCs world-wide. Beyond design focus, the Availability Engineering team works directly with operations, security teams, field engineering, construction management, and operations to implement processes and procedures, that are functional, practical and innovative with a primary focus on improvement of system availability.The team is seeking a Principal DC Infrastructure Engineer to lead availability efforts in the Americas Region and to become part of our global engineering leadership team. As a Principal Engineer you will be part of a highly creative and effective leadership team comprised of Architects, Mechanical Engineers, Electrical Engineers, Control Engineers, Field Engineers, and Operational leaders tasked with developing regional strategies for capacity delivery in the Americas (owned/leased) and challenging the design, construction, test, and operational status quo. You will be responsible for the delivery of projects, applying quality controls, and providing technical guidance to team members. As a subject matter expert, you will be responsible for the availability of prototypical DC facilities, localization of conceptual innovations, solve large scale implementation and capacity issues, and build a strong relationships with the regional industry.Key job responsibilitiesAuditing and peer reviewing DC Infrastructure Engineering designsDevelop strategic solutions which meet or exceed our quality requirements and fall within our budgetary and redundancy requirements.Conceives, initiates, and leads projects with widespread impact on infrastructure design, innovation, and implementation.Sets the standard for customer serving coordination and repeatable processes as they relate to engineering, test, construction, commissioning, operations, and best practices. Drives process improvements across the organizations to drive increase in availability to meet customer expectation.Decompose complex problems into straightforward and actionable solutions.Be a leader within the group as well as within internal and external teams that support our data centers.Provide technical oversight of the Electrical and Mechanical Basis of Design (BOD), Construction Documentation, SoWs, procurement initiatives, supplier management, commissioning scripts, operation and maintenance manuals and procedures, and all relevant products and processes that drive and impact availability.Serve as a technical advisor for AWS datacenter electrical, mechanical, structural, site, civil, security, network, fire detection and suppression and all design disciplines as they relate to and drive increased availability.Work with internal teams to understand user requirements.Work with local agencies having jurisdiction and certification agencies to ensure compliance with federal, state and municipal requirements and building codes.About the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONSCumulative 10+ years of experience with mission critical facilities including critical equipment/system design, implementation, and operational experienceCumulative 3+ years leading cross-functional teams working on facilitiesPrimary understanding of uninterruptible power supplies, diesel generators, electrical switchgear, power distribution, and automatic/static transfer switches.Secondary understanding of chillers, cooling towers, direct and indirect evaporative cooling, variable speed drives, and fan systems.Knowledge of building codes and regulations including Life Safety, IBC, NFPA, NEC, NESC and OSHA. ...

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Are you both data savvy and emotionally intelligent? We are looking for a dynamic HR professional to join our Amazon Web Services (AWS) as the global HR leader for our Global Startup organization within AWS Global Sales (AGS). In this position, you will help your business leaders to develop and execute HR strategies that enable business priorities and foster the employee experience. It requires strong leadership and team collaboration across global leadership teams, as well as broader projects and HR initiatives. We are looking for a seasoned professional who will partner with business leaders on strategic people initiatives, has the ability to implement and optimize HR programs and processes, as well as identify and drive appropriate solutions aligned with labor relations, HR policies, processes. We are looking for a Human Resources leader who has the ability to diagnose issues and influence long term solutions and outcomes. You must be able to collaborate across groups, influence all levels of the organization. You should be comfortable rolling up your sleeves and engaging on a hands-on basis with individuals and teams as well as operating strategically with leadership teams. You will need strong business acumen, executive coaching skills, excellent communications skills, strategic thinking, and planning/project management skills. You must be able to balance competing priorities and conflicting opinions, and facilitate the best decisions for employees and the business in an environment of ambiguity and rapid change.Key job responsibilitiesIn this role, you will:• Develop and implement people plans and solutions in order to achieve people initiatives and deliver results. This includes serving as a critical champion of programs that help to export talent to the broader AWS organization from customer teams. • Partner with senior leaders and their leadership teams to develop the talent strategy needed to support our tremendous growth, and build a work environment where all employees can thrive and grow. • Working closely with specialist central HR teams, as well as matrixed site and international HR colleagues, keep the right focus on assessing the HR needs in areas such as performance management, talent acquisition, career development, diversity and compensation/rewards.• Function as a consultant and counselor to key leaders and their respective organizations; engage in strategic planning meetings to translate business needs into HR plans. • Partner with the business on organizational design, workforce planning, succession planning, and skills assessment and development. • Review and analyze business metrics including data on retention and employee experience in order to recommend systemic improvements. • Partner with the business to lead our Organization and Leadership Review, which focuses on succession planning, talent development and organizational health priorities.• Provide compensation support including salary planning, approval of salary actions, and promotions. • Partner with central HR Partner (AWS Builder Experience Team) organization to work with line managers and employees to address various employee relations issues, fairly representing all interests. • Partner with the AWS talent acquisition team to build systemic and scalable recruiting programs to create a sustainable pipeline of talent.A day in the lifeDay to day this person will: - Work with VP of Startup and executive leadership team to develop and implement organizational initiatives and solutions at scale.- Define people goals that are based on business drivers and tied to strategic priorities of the business.- Earn trust as a partner to the extended PXT leadership locally and regionally/globally.- Partner with business leaders on organizational design, workforce planning, succession planning, and skills assessment and development.- Provide coaching to VP and leadership team.- Review and analyze business metrics including data on retention and employee experience in order to recommend systemic improvements.- Partner with the business to lead both annual and mid-year review processes which focus on performance management and talent development.BASIC QUALIFICATIONS• Bachelor’s degree, or equivalent experience.• 10+ years of experience in an HR Generalist role, preferably in a business partner role in the tech industry.• 5+ years’ experience working as a business partner, and driving organizational change initiatives and developing talent management plans for global organization teams.• Excellent written and verbal communication; high quality document preparation, data visualization, and facilitation skills.• Previous employee relations and talent assessment experience. ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Would you like to be part of a team that is helping Amazon Web Services redefine the future of reliable, affordable, clean energy? The AWS Infra Energy team is looking for a world-class candidate to drive development of new energy power solutions using advanced technologies.The successful candidate will have experience in end-to-end power project development process from design, regulatory licensing, site permitting and construction management. They will have the ability to define the development process for energy plants working in-close collaboration with utilities, power developers, and Federal agencies such as the Department of Energy (DOE). Within Amazon they will collaborate with a multi-disciplinary team across energy, engineering, construction, legal, policy, PR, and community teams. They must understand the nuances of designing, financing, and developing energy power plant projects including permitting and regulatory licensing. They must be able to drive key stakeholders across Amazon teams and also with utilities and energy companies to deliver such projects. Key job responsibilities• Support development and execution of clean energy strategy for AWS data centers in US.• Deliver power generation solutions in the US working with partners.• Drive due-diligence on specific power projects and recommendations to leadership on specific power solutions that meet AWS’s needs.• Own the end-to-end project development and execution roadmap for clean energy projects working with partners.• Work closely with the commercial team to design and develop commercial arrangements (rate structures, tariffs).• Build relationships with senior leaders and other stakeholders in energy, power and utilities companies, regulatory bodies such the and DOE.• Be a passionate self-starter.About the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS• 10+ years of relevant experience in developing power, power generation projects • Experience in driving complex power project development from initial stages to full commissioning. • Bachelor’s degree (BA/BS) required – Engineering/Economics/Business/Finance. ...

The Organizational Effectiveness team is responsible for diagnosing, designing, and delivering innovative organizational development solutions to drive positive, sustainable growth across the business. We are a team of organizational development experts, program leaders, and analytics professionals ready to tackle a wide range of organizational structure and operating model challenges. We work collaboratively with other groups to enhance the way our organization is structured and positioned, as well as how work is delivered across teams, in order to unlock business impact, and shape the future of work.Amazon is seeking an experienced organizational effectiveness leader to spearhead high-profile needs across the AWS business. As the Principal, Organization Effectiveness, you will be responsible for envisioning and implementing innovative organizational development solutions that empower our employees and elevate our ability to deliver for customers. Your mission will be to leverage the latest research, data, and methodologies to transform how we structure, align, and operationally enable our workforce.Key job responsibilitiesOrganizational Assessment & Design• Conduct comprehensive organizational assessments to pinpoint opportunities for growth across culture, mindsets, and behaviors• Collaborate with business leaders to define organizational visions, design principles, and strategic roadmaps• Design scalable, high-impact organizational solutions (structures, roles, processes, capabilities) tailored to evolving business needs• Continuously enhance solutions by studying internal data, industry trends, and cutting-edge practicesOrganizational Development & Transformation• Partner with leaders to optimize organizational performance, drive high-performing teams, and manage large-scale changes• Guide senior teams in resolving role ambiguities, process inefficiencies, and other organizational challenges• Lead the design and delivery of enterprise-wide organizational effectiveness experiences, services, and toolsChange Management & Strategic Communication• Expertly lead dotted-line, cross-functional teams to maximize performance and achieve goals in ambiguous environments• Develop high-impact, strategic communications that prioritize the user experience and drive adoption of new ways of working• Set the strategic direction for and lead subject matter experts in delivering purpose-led, resonating change contentAnalytics & Continuous Improvement• Define, track, and communicate appropriate performance metrics to stakeholders• Leverage data and insights to drive continuous improvement of organizational solutions and increase transformation success• Partner with analytics experts to holistically evaluate solution effectiveness and unlock organizational valueTravel is expected.BASIC QUALIFICATIONS• Bachelor's degree in Industrial/Organizational Psychology, Organizational Development, or a related field• Minimum 10 years of experience leading complex, enterprise-wide organizational development initiatives• Expertise in organizational design and effectiveness, change management, and strategic workforce planning• Bar-raising qualitative and quantitative research and analytics skills• Demonstrated success in organizational assessment, user research, and data-driven solution design• Proficiency in systems thinking, human-centered design, and organizational development approaches• Expertise in emerging organizational development practices, tools, and technologies• Strong business acumen and sound judgment to understand customer needs and shape strategies• Proven ability to build trusted partnerships, lead matrixed teams, and influence senior stakeholders• Data-driven decision making and a continuous improvement mindset• Excellent communication and presentation skills across technical and non-technical audiences ...

Are you interested in leading growth initiatives for one of Amazon’s most significant and fastest growing businesses? Selling Partners offer hundreds of millions of unique products and are a critical to delivering on our vision of offering the Earth’s largest selection and lowest prices. The Amazon Marketplace enables over 2 million third-party selling partners in eleven marketplaces to list their products for sale to Amazon customers across the world. Within our WW Marketplace business, International Seller Services (ISS) oversees the recruiting and development of Selling Partners for all of our international marketplaces (e.g. UK, Germany, Japan, Middle East etc.). ISS also enables global selling, helping Sellers in one country expand and sell internationally. US Global Sales (USGS), within ISS, is chartered to facilitate global selling for US based Selling Partners who are either already established in Amazon’s US store or are new to Amazon and looking to sell internationally.This role will focus on leading strategic and/or performance critical products and programs. You will develop a strategy and product vision for US sellers’ global expansion working closely with multiple products teams across WW Amazon Stores. You will identify and implement critical mechanisms to manage implementation of delivery performance initiatives, including goal performance, business review, and multi-year planning. The role requires a detailed understanding of and ability to balance product, technology, and program/stakeholder management.A candidate will have to manage complex, multi-faceted products/programs, influencing across organizational boundaries, creating alignment on collective goals, interacting with senior leaders, and driving progress. They will have the capability to analyze complex business data, generate actionable insights, drive cross-functional solutions, and report progress to senior leadership. The leader will embrace ambiguity and drive clarity across teams and organizations. This role requires strong relationship building skills and sound business judgment. They will be an excellent communicator, verbally and through writing, enabling them to work successfully with diverse audiences on a broad spectrum of safety and incident prevention. Balancing time between projects and rapid feedback is a critical component for success in the position. Maturity, high judgment, negotiation skills, ability to influence, analytic skills, and leadership are essential to success in this role.Key job responsibilities• Provide end-to-end ownership of your product's vision, strategy, and execution• Define the product roadmap and bring your vision to life by leading a cross-functional team of engineers, designers, program managers, and other product owners• Drive day-to-day product development from design through to release• Provide clear and concise product requirements and measurable success criteria• Drive appropriate schedules, negotiations and make smart trade-offs without sacrificing quality• Use data to influence our business strategy and technical priorities• Escalate when necessary without damaging relationships• Represent your products and the product team• Communicate with senior executives as well as with business and technical stakeholdersBASIC QUALIFICATIONS- 10+ years of product or program management, product marketing, business development or technology experience- 10+ years of blending product and program management skills to execute strategic initiatives about process creation, standardization, and improvement experience- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner ...

We are seeking an innovative product manager at the intersection of global supply chain, marketplace business, economics, and product development for a highly visible role with senior leaders. The role is within our Fulfillment by Amazon (FBA) service where we offer Sellers solutions for inbounding, distributing, storing, fulfilling or liquidating, and processing returns of their inventory. As a product manager, you will be developing strategies that sets economic conditions through fees and incentives across the global supply chain, inclusive of inbounding to and storing within Amazon’s fulfillment network, and fees and incentives to drive inventory health and productivity. You will be working cross functionally with WW Business Leaders, Finance, Data Scientists, and Software Developers to develop fee strategies, develop requirements for product solutions including delivering world-class Seller Experience, and understand the economic impacts of those fee strategies on the FBA business. The candidate must have excellent quantitative and data analytical abilities and have experience working with science / economists to assess and measure impact, and build predictive models. Candidate will have strong financial acumen to understand tradeoffs to Amazon's business and be able to work with Software Developers in building requirements and testing product solutions. Candidate must be able to own a product roadmap. Candidate must have excellent written and verbal communication skills and be comfortable in presenting work to senior audiences. Candidate must have a strong bias toward data-driven decision making with high impact.Key job responsibilitiesBusiness:-Strong financial acumen to understand tradeoffs to Amazon's business -Excellent written and verbal communication skills and be comfortable in presenting work to senior audiences. -Strong bias toward data-driven decision making with high impact. Data analytics:-Must have excellent quantitative and data analytical abilities-Experience working with science / economists to assess and measure impact and build predictive models. -Experience performing statistical analysis of data using SQL, Excel and other toolsTechnology:-End to end product delivery including working with technical stakeholders including Technical Program Managers (TPMs), Software Development Managers (SDMs), and Applied Scientists, to outline and influence the technical design at all product life cycle stages-Lead internal technical conversation and own the trade-offs between technical cost and business value, and optimize QA/testing-Must be able to develop fee products with world-class Seller Experiences with end to end product thinking About the teamThe Seller fees team sets the overall monetization strategy for our marketplace businesses globally. We are a high impact team responsible for driving top and bottom line impacts for the Fulfilled by Amazon (FBA) business globally. Roles on this team have leadership high visibility. BASIC QUALIFICATIONS- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics- 10+ years of product or program management, product marketing, business development or technology experience- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience owning feature delivery and tradeoffs of a product ...

Amazon’s Global Executive Learning & Development team is seeking a talented, driven, customer-obsessed Principal, Program Manager to manage scalable and innovative learning experiences for worldwide executive leaders. You will help enable communities of learning, curate on-demand resources, facilitate peer learning, and scale coaching best practices. You will work alongside a team of experts as you bring your program management expertise to scaling, maintaining, and sustaining learning solutions for all current and future leaders. Key job responsibilitiesYou are deeply passionate about developing executive leaders. You are an experienced program manager who can juggle complex global organizational programs, alongside timely requests. You consistently look beyond what is done today, to what could be. You know how our executives think and work, and build solutions tailored to them that can easily be used in their flow of work. You have a consultant mindset; you know the value of partnership and collaboration and work closely with other executive learning and development experts, and line teams, to enable solutions. You love to wear multiple hats and jump in on various projects—you can be found automating a process to scale a solution more easily one day, to jumping in and creating a video series the next. You stay abreast of learning best practices and current business trends. You comfortably collaborate with speed and transparency in a hybrid and virtual work environment. A day in the life• Lead efforts to go beyond the learning programs offered today to understanding what else leaders need—creating a system of support pre, during, and post the formal learning events. • Collaborate with subject matter experts, stakeholders, and learning professionals to inspect, modify, and/or create communities, resources, and forums that best complement designed learning solutions.• Facilitate, communicate, and activate learning experiences—assist with virtual and off-site meeting logistics and administration, host focus groups, lead learning summits, create mechanisms to bring leaders together for peer learning.• Derive relevant insights, trends, and themes from large amounts of data and develop summary reports for consumption by senior stakeholders.BASIC QUALIFICATIONS• Bachelor’s degree in communications, HR, design, or related field.• 8+ years of experience in program or project management• 5+ years of experience managing, analyzing, and communicating results to senior management.• 5+ years of experience defining program requirements, and using data and metrics to determine improvements.• Proven ability to build, manage, and improve learning programs and projects in a fast-paced, global organization. ...

We are looking for a seasoned Seller Insights Principle who will be responsible for defining and driving the strategic roadmap, prioritization, and execution of qualitative research initiatives that provide deep, actionable insights into the needs, pain points, and satisfaction levels of Amazon's diverse selling partner population. You will augment feedback gleaned from selling partners through multiple feedback channels channels with qualitative research focused on the issues the drive the greatest frustration and dissatisfaction amongst selling partners. You will work closely with teams across the selling partner experience to share your findings and influence improvements to the selling partner experience. Your work will directly shape how we strengthen the voice of the seller (VoS) and drive greater transparency, trust, and alignment between Amazon and our seller community.Key job responsibilitiesDefine Seller Insights Roadmap and Strategy:o Collaborate cross-functionally with key stakeholder teams to align on the research roadmap strategy, and priorities that will uncover a comprehensive understanding of Amazon's selling partners.o Prioritize research initiatives based on impact to selling partner sentiment and satisfaction. Own and Execute Seller Research Projects:o Partner with stakeholder teams to design, prioritize, and execute research projects that dive into seller pain points and drivers of negative sentiment.o Employ a diverse range of user research methodologies to gather insights that meet the unique needs of your product(s) or business goals.o Lead the end-to-end research process, from defining project scopes to communicating findings.Translate Data into Compelling Narratives:o Translate complex data sets and research insights into clear, concise, and compelling written narratives for senior leadership across Selling Partner Services.Drive Long-Term Seller Experience Strategy:o Analyze seller cohorts based on attributes (e.g., sales, tenure, geography) and products sold (e.g., Heavy & Bulky, Softlines) to inform more targeted approaches for improving seller sentiment and satisfaction.o Ensure that your research directly influences the end-to-end seller experience and the long-term business strategy.About the teamThe Selling Partner Communities (SPC) organization builds lasting connections with, and helps drive the success of our Selling Partners. We achieve this by: (1) Providing effective channels for multi-directional engagement with Amazon, (2) Fostering an active and helpful community and information exchange among Selling Partners; (3) Understanding Selling Partners’ perceptions of, and being internal advocates to improve, their experience selling on Amazon; (4) Ensuring that public perception mirrors the reality that Amazon’s stores are a great place for Selling Partners to build and maintain a thriving business; and (5) Accelerating and strengthening third-party advocacy and partnerships that benefit Selling Partners.BASIC QUALIFICATIONS- Experience using data and metrics to drive improvements- Experience communicating results to senior leadership- Experience driving direction and alignment with cross-functional teams- Extensive experience (8+ years) in user research, insights, or a related field, with a strong track record of driving strategic initiatives.- Demonstrated ability to translate complex data into clear, actionable insights that influence decision-making.- Expertise in designing and executing innovative research methodologies to uncover deep customer insights.- Strong analytical and problem-solving skills, with the ability to identify and address key business challenges.- Excellent communication and stakeholder management skills, with the ability to effectively present to senior leadership.- Experience working in a fast-paced, customer-centric environment, preferably in the e-commerce or retail industry. ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon Web Services (AWS) provides a highly reliable, scalable, and low-cost cloud platform that powers thousands of businesses in over 190 countries. AWS’ Infrastructure Supply Chain & Procurement (ISCaP) organization works to deliver cutting-edge solutions to source, build and maintain our socially responsible data center supply chains. We are a team of highly-motivated, engaged, and responsive professionals who enable the core sustainable infrastructure of AWS. Come join our team and be a part of history as we deliver results for the largest cloud services company on Earth!Amazon Web Services (AWS) is seeking a highly effective candidate to identify, create, develop and integrate innovative technology to deliver the best operating, lowest cost infrastructure in the world. This individual will lead the technical engagement and operations for our SSD and HDD storage devices in order to meets our customers' rapidly growing infrastructure needs. Successful candidates will bring strong knowledge of Storage industry and related semiconductor supply chains, a strong engineering background of Storage devices, a proven ability to lead a team that program manages technology operations, and effectively operate at any level of the organization (up to senior executives). AWS serves over a million active customers in more than 190 countries. We are steadily expanding global infrastructure to help our customers achieve lower latency and higher throughput. As our customers grow their businesses, AWS will continue to provide infrastructure that meets their global requirements.Professional traits that are necessary for Amazon leaders: - Capable of managing a high level of complexity and ambiguity. - Works broadly across organizations, both internal and external to drive aligned approaches. - Deep engineering knowledge of SSD and HDD storage devices. - Expects and requires innovation of her/his team- Has passion and convictions and the innate ability to inspire passion in others- Strong results orientationKey job responsibilities- Lead a team that delivers a highly complex Storage device qualification program.- Develop and implement cross functional technical engagement strategies for our Storage components that support the supply chain for AWS hardware infrastructure.- Understand the industry and technology trends, and uses this knowledge to innovate on behalf of our customers.- Identify key technology trends in the industry and drive supplier product roadmaps and execute on strategic initiatives in those products.- Develop negotiations strategies to deliver against business objectives and achieve sustainable technical engagements with suppliers.- Responsible to provide weekly core-team updates, deliver executive level updates on a monthly basis, and will be responsible for vendor escalations in order to resolve any technical issues related to Storage.- Present to senior leadership via written narratives.About the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience technical product management ...

We are seeking an experienced Principal Talent Management leader to join our AADA People eXperience and Technology (PXT) team. AADA encompasses four distinct businesses at the forefront of innovation - Ads, IMDb, and Grand Challenge (AIGC), Amazon Web Services (AWS) & Sustainability, Devices and Services (D&S), and Artificial General Intelligence (AGI). Ads, IMDb, and Grand Challenge (AIGC): AIGC comprises Amazon's advertising business, the popular IMDb entertainment database, and a team tackling innovative moonshot projects. As a leader, you'd have the opportunity to drive growth in Amazon's advertising offerings, leverage IMDb's vast data and audience, and work on cutting-edge solutions to global challenges.Amazon Web Services (AWS) and WW Sustainability: AWS is the world's leading cloud computing platform, providing a vast array of services to millions of customers globally. The WW Sustainability team sets ambitious environmental and social goals for Amazon and its partners, making meaningful progress on critical sustainability initiatives.Devices and Services (D&S): D&S is responsible for pioneering Amazon's consumer hardware and software products like Alexa, Fire TV, and Ring. Leadership in this area would allow you to shape the future of ambient intelligence and connected home/life experiences.Artificial General Intelligence (AGI): The AGI team has the bold mission of building transformative general-purpose AI services to benefit all of Amazon's businesses. Guiding this effort would put you at the forefront of the race to develop advanced artificial intelligence capabilities. The ability to collaborate and work effectively with and through others across the extended AADA and Amazon talent management community is critical to the success of this role. The Principal Talent Management leader must be highly skilled in communication, cross-team collaboration, and effectively driving outcomes across diverse stakeholders and partners. This role requires dealing with a high level of ambiguity and feeling comfortable operating in a space often with little direction to solve hard, complex talent and organizational business problems. You must also be an excellent operator who can break down large plans into tangible initiatives and goals, and track these closely to deliver results. The Principal Talent Management leader is a skilled communicator and facilitator, with experience driving strategic people conversations with executive level leaders. This is a great opportunity for a strong systems thinker to directly impact mechanisms we use to identify, develop, and deploy executive talent. As a senior member of the AADA PXT team, this role provides ample opportunity to design innovative solutions and regularly engage with key HR and business leaders. Key job responsibilitiesThe Principal Talent Management leader is responsible for ensuring executive talent management processes (e.g. Directors and VPs) are launched, scaled, and improved upon for functional roles across the organization. This includes leading the talent cadence for comprehensive succession planning, critical role mapping and talent movement across a global organization. In doing so, the Principal Talent Management leader ensures our Amazon leaders are consistently inspecting and assessing their organizational design, the strength of their leadership teams and succession plans, the depth of our leadership pipeline, their leadership capacity needs, and whether we have an optimal match between critical talent and critical roles. When opportunity to improve is identified, the Principal, Talent Management leader consults with relevant business leaders and then builds, iterates, and scales solutions to address.A day in the lifeThe Principal Talent Management leader will plan, coordinate, and facilitate executive level talent cadences, including succession planning and talent reviews. They work backwards from the needs of the business to derive talent strategies and partner with HR and business leaders to align on and execute plans. They not only run the talent cadence, they are a consultant and thought partner with the HR and business leaders regarding critical talent, succession readiness, and development planning.BASIC QUALIFICATIONS• Bachelor’s degree• 10+ years progressive in Talent Management or Human Resources.• Demonstrates business and HR acumen, including problem-solving skills, critical thinking, and analytical acuity.• Proficient in partnering effectively with senior leaders through skillful navigation of ambiguous situations using strategic planning and effective project management.• Communication, coaching and influencing skills across diverse counterparts, globally. ...

We are seeking an experienced Principal Talent Management leader to join our AADA People eXperience and Technology (PXT) team. AADA encompasses four distinct businesses at the forefront of innovation - Ads, IMDb, and Grand Challenge (AIGC), Amazon Web Services (AWS) & Sustainability, Devices and Services (D&S), and Artificial General Intelligence (AGI). ...

The mission of the Customer Engagement Technology (CET) team within Customer Service is to create earth’s best customer service solutions through empowering our customers to utilize automation to resolve their issues quickly and efficiently. You will be a key component of our leadership team and will influence our science and engineering on the Self Service and Automation (SSA) team.Join Amazon’s CET SSA team, a core part of our mission is to revolutionize customer experiences through automation and self-service technologies. As a Principal TPM on this team, you will lead the design and implementation of next-generation solutions that leverage cutting-edge Gen-AI technologies to enhance customer interactions. Your role involves driving projects that innovate and improve the efficiency of our automation systems, delivering seamless and personalized customer service experiences on a global scale.As a Principal TPM, you will work closely with a team of dedicated engineers, scientists, and product managers to harness the transformative power of Generative AI (GenAI) and Large Language Models (LLM) to resolve every customer issue at the first contact and improve our customer and associate experiences. You will navigate technical challenges, manage project escalations, and make critical trade-offs between business needs and technical constraints. Your ability to gather diverse inputs from stakeholders, develop cohesive project plans, and execute these plans effectively will be crucial.This role offers a significant scope of responsibility, directly impacting strategic projects that drive substantial improvement in customer satisfaction. You will engage with leaders across the company, contributing to initiatives that shape the future of automated customer engagement at Amazon.Key job responsibilities• Manage the end-to-end lifecycle of complex technology projects (focused on Gen AI and Automation) within CET SSA, from conception through launch.• Anticipate and address bottlenecks, provide escalation management, and make strategic trade-offs rooted in business and customer priorities.• Develop comprehensive project plans, influence stakeholders across multiple domains, and ensure alignment with broader business goals.• Drive innovation within the CET SSA domain, leveraging AI and machine learning to enhance customer interactions.• Maintain constant communication with cross-functional teams and stakeholders to ensure transparency and alignment on project goals, roadmaps, and deliverables.• Support delivery of vision and long-term planning, business requirements, and PRFAQ documents.A day in the lifeIn this role you will track deliverables of our science and engineering teams. You will work closely with senior leaders across cross-functional stakeholder teams within Amazon to drive collaboration and influence priorities to meet shared objectives. You will be responsible for key workstreams including stakeholder updates, monthly roadmap reviews, business reviews and organizational goal setting. You are also expected to be able to work independently and with ambiguity in a complex, fast-paced, and high-throughput environment where multi-tasking is required. You must have a collaborative work style, an innovative mindset, and an unparalleled work ethic.If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!Benefits Summary:Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanAbout the teamJoin our team of product leaders, scientists and engineers who develop and deploy LLM-based Conversational AI systems to enhance Amazon's customer service experience and effectiveness. We work on innovative solutions that help customers solve their issues and get their questions answered efficiently, and associate-facing products that support our customer service associate workforce.BASIC QUALIFICATIONS- 7+ years of technical product or program management experience- 10+ years of working directly with engineering teams experience- 5+ years of software development experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...