Seattle

Amazon Go is a new kind of store with no lines and no checkout - customers simply grab what they want, and go! Our Just Walk Out Technology creates an effortless shopping experience our customers love. We are looking for a Marketing Manager to own high priority promotions and value marketing. We are seeking a customer-obsessed marketer who can deliver big ideas, has demonstrated successful campaign ownership, and possesses an ability to identify and prioritize opportunities using data. The successful candidate for this role has experience establishing strategy and cross-channel marketing tactics to maximize customer reach and impact, has a proven ability to work cross-functionally, make data-driven decisions, and influence others. You must be able to work at the strategic level (generating new ideas to evolve your campaigns) and at the tactical level (managing development and execution of promotions). You are a self-starter, possess strong analytical skills, and thrive working among a broad, diverse set of stakeholders. You leverage strong organizational and project management skills and have a track record of delivering quality work. This is a permanent position based in Seattle, WA.Key job responsibilities* Work cross-functionally with creative studio, category, in-stock, operations, merchandising, and in-store experience counterparts to deliver monthly rotational promotions program to drive sales and meet overarching revenue goals* Develop and execute on strategies to increase impact of promotions, inclusive of proposing new tests and optimizations to our promotions marketing tactics and channels* Partner with pricing and category teams to identify and market priority value/pricing messages * Monitor performance metrics for your programs and use key insights to execute optimizationsBASIC QUALIFICATIONS- 4+ years of professional non-internship marketing experience- Experience building, executing and scaling cross-functional programs or marketing campaigns from concept to completion- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- Experience managing and measuring marketing performance in various channels- Ability to manage stakeholders and present to various levels of an organization. ...

Amazon Selling Partner Developer Services (DS&S) is seeking a results-driven and strategic Product Marketing Manager (PMM). As a PMM for DS&S you will have an exciting opportunity to deliver on our strategy to accelerate developer success and Amazon selling partner growth by driving awareness, adoption, and ongoing engagement with our programmatic solutions and partner community inside and outside of Amazon. You will partner closely with Field, Product, and Engineering teams to ensure our developer customers can drive accelerated growth and efficiency to meet the requirements of Amazon Selling Partners. You will create marketing campaigns across multiple channels, including web, email, and onsite channels, to drive enablement, success, and funnel optimizations to support our developer customers. A successful candidate will be adept at combining a variety of technologies and capabilities into high quality marketing campaigns targeting our developer customers. This role requires excellent written and oral communication skills, data-driven analyses and insights, strong interpersonal skills, deep curiosity about how things work, and a passion for building excellent product value propositions and communication plans. The ideal candidate will be an experienced lifecycle marketing manager who can think strategically and execute flawlessly. If you are an organized, analytical, detail oriented, and data driven marketer, this is a great role for you.. Key job responsibilities* Lead email marketing messaging strategy and optimization to existing and new campaigns. Utilizing marketing savvy to develop and execute an effective marketing campaigns, tailored for segmented customer groups.* Leverage deep analytical experience, research and insights to clearly identify untapped audiences, new segment opportunities, pain points and gaps in the customer experience.* Regularly review metrics and proactively seek out new and improved data/mechanisms for visibility, ensuring your program stays aligned with organization objectives.* Collaborate with cross-functional business and tech teams to design, develop, deploy iterative improvements to the lifecycle messaging systems.* Anticipate bottlenecks, provide escalation management, make tradeoffs, and balance business needs versus constraints BASIC QUALIFICATIONS* Bachelor’s degree required* 5+ years of relevant experience in marketing preferably in eCommerce or B2B industries* Exceptional interpersonal and communication skills; strong writing and speaking skills* Demonstrated ability to manage multiple projects - prioritization, planning and time management* Proven experience managing large amounts of data, including customer segments and online campaign metrics* Ability to manage multi-faceted marketing programs and independently drive projects through to completion* Strong organizational skills and attention to detailBASIC QUALIFICATIONS- 5+ years of professional non-internship marketing experience ...

North America Stores Marketing helps customers discover and engage with new, popular and relevant products across categories. We do this by combining technology, science, innovation, marketing and creativity to build new customer-facing features and experiences alongside cutting edge tools for marketers. We are seeking a motivated, entrepreneurial, creative and curious Sr Product Marketing Manager of Special Projects to join our team. In this role, you will be responsible for managing the development and execution of two distinct print look books, along with other emerging and strategic cross-category initiatives. You will work collaboratively with various stakeholders across the organization including Creative, Production and Product Categories to deliver bar-raising customer experiences, optimized for engagement and conversion, across print, social and more. Key job responsibilities- Lead the strategic business development, targeting and distribution of two print look books that highlight key product categories.- Collaborate with design, merchandising, and content teams to ensure look books align with business objectives and marketing goals.- Analyze audience engagement and feedback to continuously improve future editions.- Manage and execute key cross-category marketing initiatives that support strategic goals for North America Stores Marketing- Work closely with category managers to develop marketing strategies that drive awareness and sales across multiple product lines.- Coordinate cross-functional teams to align on project timelines, deliverables, and outcomes.- Establish KPIs to measure the success of marketing initiatives and analyze performance data.- Prepare regular analysis for stakeholders, highlighting results, learnings, and recommendations for future projects.- Build strong relationships with internal teams, including marketing, merchandising, and design, to ensure alignment and successful project execution.- Participate and lead planning sessions and contribute to overall marketing strategy for North America Stores Marketing BASIC QUALIFICATIONS- 6+ years of professional non-internship marketing experience- Experience using data and metrics to drive improvements- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- Experience building, executing and scaling cross-functional marketing programs- Experience leading go-to-market for consumer software or hardware product launches- Experience creating and managing complex, cross-team project plans ...

As part of the Undiscovered and Small Business Accelerator (USBA), Amazon has committed $150 million to empower Black entrepreneurs through the Black Business Accelerator (BBA), which provides access to educational, financial and advisory resources that support Black-owned business owners to succeed as sellers in Amazon’s store. We are seeking a Selling Partner Discoverability & Product Marketing Manager to lead our efforts tied to identifying opportunities to further drive discoverability for our selling partners and their products who participate in our growth accelerator programs, while also driving strategies around how we will market our USBA/BBA products to both our current and future selling partner community. The right candidate will have a track record of developing marketing strategies tied to driving awareness around both new and existing products, while also having experience in driving engagement, communications and program development. In this role you will work across the USBA organization, working closely with our Education & Benefits team to grow discovery of and engagement with our selling partner products in order to drive conversion. Successful candidates will be proactive leaders who can prioritize well with strong project management skills, excellent communication skills, and have a strong track record of delivery in marketing programs. You are comfortable taking initiative and working across teams in a relatively unstructured environment. You are also comfortable innovating and building programs from the ground up. This role will have end-to-end ownership of the development of our selling partner discoverability & product event marketing strategies. This person should be creative, results oriented, relentlessly focused on the customer, and push to uphold high standards for brand building and marketing execution for our selling partner products. In this role, the candidate will work with the USBA Integrated Marketing and Communications Leader to define and roll out a selling partner discoverability & product marketing strategy, which includes the development of core KPIs. Success in this role requires having a passion for Small Businesses, as well as a strong backbone, great communication skills, both verbal and written, and the ability to deal with a significant amount of ambiguity.Key job responsibilities• Collaborate cross-functionally across the USBA organization to understand both current products and future selling partner product launches• Lead development and execution of selling partner marketing communications to drive awareness and engagement in partnership with the USBA Selling Partner Communications team• Analyze and report on performance metrics of marketing campaigns and set up test plans to improve• Compile learnings and share best practices across teams to increase effectiveness • Work hand in hand with selling partners to better understand pain points and use those learnings to formulate marketing campaigns• Continually engage with the selling partner community and partner closely with the Account Management team on selling partner launches in order to inform broader Integrated Marketing and Communications Strategies • Partner with the Seller External Relations Team and own the SER Selling Partner Vetting process on behalf of the Integrated Marketing and Communications team• Partner with Integrated Marketing Communications Leader to drive multi-year planning activities • Partner to develop and distribute key post event reporting, working to establish core discoverability & product marketing mechanismsBASIC QUALIFICATIONS- 4+ years of professional non-internship marketing experience- Experience using data and metrics to drive improvements- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- Experience building, executing and scaling cross-functional programs or marketing campaigns from concept to completion- Experience managing and measuring marketing performance in various channels ...

The Fuse team works across Amazon to bring services including Prime and Prime Video to customers through relationships with mobile operators, media distribution companies and other segments worldwide. We help our partners leverage Amazon’s services to drive differentiated offerings and streamlined access for their customers. The team is seeking a talented, self-directed Product Marketing Manager to help us build amazing programs that deliver high impact campaigns and best-in-class customer journeys that deliver great experiences for customers and great results.Our ideal candidate will have strong experience in global product marketing management, demonstrating an ability to develop, iterate and execute successful launch and sustaining campaigns and funnel experiences while working collaboratively, building trust across internal teams as well as external partners. The focus will be on building marketing programs for new products from the ground up in a fast-paced environment, often with aggressive timelines. Above all, this person must have a passion for understanding what drives consumer and partner behavior and the experience to turn that passion and experience into offers and campaigns that deliver results. Key job responsibilities- Product Marketing Strategy: Develop and execute comprehensive product marketing strategies that drive awareness, adoption, and growth. Collaborate with cross-functional teams to align messaging, positioning, and marketing initiatives that make Amazon an attractive place for partners to grow their business using cutting-edge technology solutions (which you’ll help define).- Cross-Functional Collaboration: Work collaboratively with cross-category teams, including marketing, product management, and technology, to ensure alignment between partners and internal teams. Go deep with partners to understand their customers and build programs and offers that appeal across segments and deliver great results.- Build Scalable Programs: While bespoke programs will be built for certain partners, you’ll also build mechanisms and learnings that scale across partners, products, regions and industry segments.- Create New Partnerships: Partner with Business Development on the sell-in of new partnerships with pitches, proposals, and B2B communications that bring Amazon content and services to life.- Performance Optimization: Continually optimize partnerships from launch through ongoing sustaining efforts to maximize performance.- Force Multiplication: Function at a global level, sharing best practices, and scaling programs or campaigns that benefit all regionsBASIC QUALIFICATIONS- 5+ years of professional non-internship marketing experience- Experience using data and metrics to drive improvements- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- Experience communicating results to senior leadership- Experience building, executing and scaling cross-functional marketing programs- Experience leading go-to-market for consumer software or hardware product launches- Experience prior success in driving execution of large-scale project plans with multiple teams in support of business goals- Demonstrated ability to build long-lasting, mutually beneficial business partnerships throughout the business cycle and across different regions- Experience working closely with Business Development in negotiating and navigating complex business relationships that result in win/win outcomes- Experience collaborating with partners and internal teams across multiple regions, navigating different cultures and understanding different customer segments- Tenacity and sense of urgency; the ability to make things happen quickly with large, less nimble partners and/or teams- Strong time-management skills- Excellent written communications and business case writing skills- Must be willing to travel ...

Product Marketing Manager, WW Fuse Marketing Job ID: 2748910 | Amazon.com Services LLC The Fuse team works across Amazon to bring services including Prime and Prime Video to customers through relationships with mobile operators, media distribution companies and other segments worldwide. We help our partners leverage Amazon’s services to drive differentiated offerings and streamlined access for their customers. The team is seeking a talented, self-directed Product Marketing Manager to help us build amazing programs that deliver high impact campaigns and best-in-class customer journeys that deliver great experiences for customers and great results. ...

We’re working on the future. If you are seeking an iterative fast-paced environment where you can drive innovation, apply state-of-the-art technologies to solve extreme-scale real world delivery challenges, and provide visible benefit to end-users, this is your opportunity. Come work on the Amazon Prime Air Team! The Product Support Organization is looking for a Hardware Engineer to drive avionics hardware and software designs, enhance manufacturability, perform failure analysis, and drive scalability. This role will be hands-on requiring demonstrated troubleshooting capabilities, innovate within a constrained design space, and efficiently perform with speed. You will engage with experienced engineers (Electrical, Mechanical, and Software) to support and sustain cutting edge designs, drive key aspects of the product definition, execution, test, and troubleshooting. You will support design validation and reliability, as well as, the transfer to manufacturing; including alternate source component selection and qualification. Excellent communication skills are a must to build trust and drive alignment across both design and operations spaces. The ideal candidate will have exceptional customer focus, problem solving skills, and the ability to convert lessons learned. You will work hard, have fun, and of course, make history!Export Control LicenseThis position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazon’s ability to apply for and obtain an export control license on your behalf.BASIC QUALIFICATIONS- 4+ years of working in mechanical engineering or equivalent experience- Experience in the design of complex mechanical products and equipment at volume- Experience with prototyping and implementation- Experience working in design, product (technical or operational) support, or field service- Experience with new product introduction/launch, and change introduction- Experience with troubleshooting and trend analysis- Experience in component selection and understanding of component reliability ...

At Amazon, we are working to be the most customer-centric company on earth. To get there, we need talented, bright, and driven people. Amazon is continually evolving and is a place where motivated workers thrive and where workers' ownership leads to meaningful results.Program Management Interns learn to conduct implementation, maintenance and growth of a strategic program (e.g. Subscribe and Save, Deals, Family, Student, Smile, Fresh etc.). You will partner with different internal stakeholders to improve a program’s offering and its benefits for our customers. You will receive guidance on how to optimize visibility across our website and selectively activate our marketing channels to increase customer conversion and retention. You will learn to report program performance, benchmark competitors and other marketplaces to seek opportunities to innovate, and present findings to senior leaders. This role provides an opportunity to partner with cross-functional teams, demonstrate project management skills and deliver impactful results in a competitive and dynamic business climate.Interns at Amazon Mexico work 6 hours a day (30 hours/week) for 12 months (between January 2025 and January 2026). Participants will work in a hybrid model, joining their teams at least three times per week at our CDMX Office in Mexico. ...

Program Manager - Generative AI on the Seller Growth and Development team sits at the intersection of artificial intelligence, e-commerce, and business growth strategy, offering a unique opportunity to shape the future of seller's business on Amazon. In this role you will be at the forefront of our efforts to revolutionize how sellers interact with their business data and receive growth insights. Your work will directly impact millions of sellers worldwide, helping them make data-driven decisions, identify growth opportunities, and optimize their operations through GenAI-powered experiences.Key job responsibilitiesThe right candidate will serve as a crucial bridge between the technical capabilities of AI and the practical needs of Amazon sellers. They will combine their understanding of seller challenges with their enthusiasm for AI to create innovative solutions that enhance the seller experience and drive business growth. This role offers an exciting opportunity to shape the future of AI-powered seller assistance and contribute significantly to the success of millions of businesses on Amazon.Key Responsibilities:* Collaborate with domain experts, Account Managers, and Growth Consultants to gather and synthesize relevant knowledge. Analyze and internalize help resources, documentation, and best practices related to Amazon seller performance and growth strategies.* Develop and refine prompts for LLMs to generate high-quality, domain-specific outputs for various seller-related queries.* Design, test, and iterate on prompts to improve the accuracy and relevance of AI-generated responses.* Work closely with Product Managers, Engineers, and Data Scientists to implement and deploy prompts in production environments. Monitor the performance of deployed prompts and gather user feedback for continuous improvement.* Identify new use cases for Growth GenAI by analyzing unanswered seller questions and engaging with stakeholders.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

We are looking for a talented legal operations program manager with a passion for legal services billing and vendor management. Amazon’s Outside Counsel Management (OCM) team is responsible for managing Amazon Legal’s relationships, pricing, budgeting, spend, billing, and value assessment with outside law firms and legal service providers globally. We continuously invent, own, and innovate on our strategies, programs, processes, mechanisms, and tools to ensure we’re getting as much value as possible in our work with outside counsel and providing a streamlined legal billing function. OCM aims to be the world's most innovative, customer-obsessed, and transformative OCM organization through bold initiatives, risk-taking, and a relentless focus on simplification and operational excellence. We are looking for candidates who are innovative, progressive, hands-on, and customer-obsessed with a strong understanding of legal billing and pricing processes.This position requires strong judgment and practical thinking, the ability to find effective solutions when faced with uncertainty, a passion for operations and process improvement, as well as strong written and verbal communication skills.Key job responsibilitiesAddress legal billing escalations, and lead on more complex strategic legal billing initiatives related to streamlining and automating our processes and ensuring compliance with our requirements. Define business and systems requirements working with internal and external customers.Develop change processes associated with program rollout and ongoing support. Design and implement: fixed fee pricing models; innovative strategies for scoping, pricing, and monitoring budgets on large matters; and new approaches to measuring the value of legal services. Translate data into actionable insights for key program stakeholders.Handle special projects such as integrating corporate subsidiaries into our processes, addressing engagement agreement issues, and overseeing law firm security compliance. Support Amazon’s legal service preferred provider program where needed.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

We are looking for a talented legal operations program manager with a passion for legal services billing and vendor management. Amazon’s Outside Counsel Management (OCM) team is responsible for managing Amazon Legal’s relationships, pricing, budgeting, spend, billing, and value assessment with outside law firms and legal service providers globally. We continuously invent, own, and innovate on our strategies, programs, processes, mechanisms, and tools to ensure we’re getting as much value as possible in our work with outside counsel and providing a streamlined legal billing function. OCM aims to be the world's most innovative, customer-obsessed, and transformative OCM organization through bold initiatives, risk-taking, and a relentless focus on simplification and operational excellence. We are looking for candidates who are innovative, progressive, hands-on, and customer-obsessed with a strong understanding of legal billing and pricing processes.This position requires strong judgment and practical thinking, the ability to find effective solutions when faced with uncertainty, a passion for operations and process improvement, as well as strong written and verbal communication skills.Key job responsibilitiesHandle all operational and data entry aspects of legal billing, including E-billing account code review, invoice approval in Legal Tracker eBilling system and Amazon systems, invoice routing, and troubleshooting failed payments. Support vendor management processes, to ensure vendor compliance with billing guidelines and engagement agreements. Manage and prioritize incoming communications from internal and external contacts globally through email and ticketing systems, ensuring timely and effective responses to inquiries and requestsUpdate process documents and streamline processes. Support Amazon’s legal service preferred provider program where needed.This position reports to the Senior Legal Operations Manager, Outside Counsel Management. BASIC QUALIFICATIONS- 2+ years of program or project management experience ...

Do you want to be part of an innovative and rapidly growing business? Amazon Web Services (AWS) is seeking a talented, customer-obsessed, self-directed leader to drive innovation, and enhancement of the Private Pricing Program, Post Contract Purchase experience. You will join Private Pricing Programs and Experiences (3PX) team housed within the Global Deal Strategy and Programs (GDSP) organization.Key job responsibilitiesDo you want to be part of an innovative and rapidly growing business? Amazon Web Services (AWS) is seeking a talented, customer-obsessed, self-directed leader to drive innovation, and enhancement of the Private Pricing Program, through the Post Contract Purchase experience. You will join Private Pricing Programs and Experiences (3PX) team housed within the Global Deal Strategy and Programs (GDSP) organization. In this role, you will help AWS drive important strategic projects to support our Customers, build scalable processes, shape requirements for features to improve Private Pricing customers’ experience during the term of the agreement, while working with diverse teams cutting across functions, organizations, and cultures such as Billing, Monetization, Tax, and Finance. You will find ways to create a delightful post-purchase experience through the effective use of Amazon mechanisms (data, narratives, 1-way vs 2-way door decisions, escalations). This requires a combination of vision and tactical skill. You must work closely with internal stakeholders to scope and frame improvements/transformations to the post-purchase experience. You must achieve fluency in both the Private Pricing Program as well as the processes that support our deal pipeline and post-purchase experience to deliver business impact. We are looking for a leader with sound business judgement.”About the teamAbout the teamDiverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- Bachelor's degree- Experience developing strategies that influence leadership decisions at the organizational level- Experience influencing internal and external stakeholders- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Experience interpreting data and making business recommendations ...

Are you interested in helping Amazon ensure that customers make great purchase decisions and enable the world's most recognized Brands using Amazon to have the best experience listing and selling their products? The Automated Brand Protection team designs and builds high performance software systems using machine learning that identify and prevent abuse on behalf of brand owners worldwide. We are looking for a Program Manager to join the Amazon Brand Protection (ABP) team to help us to continue to scale across our stores Worldwide.This is a global role that might include interaction with brands, operational teams and stakeholders in countries outside of the United States, requiring an ability to communicate effectively and understand the different needs of global customers. You should have experience leading key initiatives, from conception to launch in a rapidly evolving environment. As a program manager, you will be adding critical value by helping our organization operate at scale.Key areas of ownership include:> Driving continuous improvement in the ABP process to support global away team feature requests in post-purchase products, globally.> Build new mechanisms to enable coordination and scale for ABP to support new marketplace launches and cross-team initiatives> Build new program mechanisms to manage cross-Amazon rapid experimentation in the brand protection space.> Identify operational gaps, build new processes with stakeholders, create a Standard Operating Procedure (SOP) from the processes, and obtain approvals for the SOP for products and new business models> Take a bird’s eye view “Big Picture”, overseeing and ensuring integration between the specific Process and other processes> Ensure proper Key Performance Indicators are set and measured to determine the impact of process changes> Write clear and detailed SOPs and functional requirementsKey job responsibilities• Drive end-to-end high impact and high visibility programs that impact pricing and thereby customer experience on Amazon• Collaborate with Tech, Product, Operations and Category teams to ensure timely deliverables for key projects• Analyze data and dive deep into processes to derive business critical insights for enhancing systems• Write compelling business documents and drive outcomes for Senior Leadership at Amazon• Build a data oriented culture, adopt technical solutions and drive process improvement projects to achieve operational and business goals.A day in the lifeAs a Program Manager, you will be working on high impact, high visibility programs that directly impacts our customers. You will be required to ideate, analyze data, generate insights, develop proof of concepts, write compelling business case and gain agreement from Leaders across levels & functions, implement the solution. You will be required to collaborate with leaders from Tech, Operations, Business, Finance, Legal teams to drive the programs from ideation to implementation effectively.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Amazon Grocery Logistics is looking for a Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, and cross-functional programs. The ideal candidate for this role is excited about the opportunity to make customer-facing changes and drive cost improvements for the business. This role require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.A highly analytical candidate with program/project management or grocery operations experience is an ideal fit, as this role will require partnership with multiple teams (Tech, Operations, Analytics, Finance, Workforce Planning, Delivery and other teams) to lead, influence, and support business critical projects and initiatives. Robust understanding of fulfillment operations including order fulfillment, inventory flows, constrained warehouse assets (capacity and labor), quality, and long term roadmaps will help develop new innovations within complex ultra-fast operations.You will be expected to interact with senior-level audiences to provide updates and make strategic recommendations that will achieve the long-term vision for optimal balance between business need and operator experience. Documentation of requirements, project management, and cross-team coordination skills are essential.Key job responsibilities- Designing and modeling new operations processes for developing business needs to prove quality, cost, and scalability goals as critical outputs.- Gathering and analyzing data across order fulfillment functions to establish global standards for operations in partnership with cross functional teams.- Rethinking the grocery offerings we provide to customers to optimize for speed, convenience, and cost.- Building strong partnership with operations field leaders to understand improvement opportunities.- Analyzing and solving operational barriers with a focus on understanding root causes and driving forward solves.- Leading project teams to plan, organize, and execute complex projects across multiple organizations and stakeholders to enable the launch of new projects and processes.- Innovating to improve customer experience and continuously remove cost from our fulfillment network.- Designing new metrics and enhancing existing metrics to support the future state of the business.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Looking for an opportunity to make a global impact? Global Purchasing Program (GPP) owns cross-border inventory movements and import solutions for Amazon international stores. Our charter is to rapidly expand Amazon’s retail presence globally, partnering with business, technology, and product teams to bring Amazon’s selection and scale to our customers around the world.We’re looking for a program manager to join our team in driving important international inventory initiatives. The role requires a deep understanding of global supply chain logistics, inventory management best practices, international trade regulations, and good project management skills to support seamless and scalable inventory solutions. The scope will include projects with country-specific accounting and tax regulations, customer and vendor experience, and cross-stack application of solutions.To excel in this role, you will:- Be passionate about customer, vendor, and seller experience and deliver innovative enhancements on their behalf,- Be willing to “roll up your sleeves” and operate with limited guidance,- Have strong interpersonal skills, be able to influence both tech and non-tech stakeholders,- Bring analytical horsepower and a deep curiosity about how things work,- Possess highly advanced project management skills,- Be commercially savvy and have excellence business judgement,- Bring operational rigor, holding your stakeholders to highest of standardsThis is an excellent opportunity to be part of a growing business in an innovative team, and wearing multiple hats is a key part of our team ethos and we welcome applicants with the same mindset.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

At Amazon, we are working to be the most Customer-centric company on Earth. One customer experience that we are constantly looking to take to a new level is that of the tens of thousands of software developers serving Amazon’s selling partners globally by building business automation solutions with our programmatic interfaces, including REST APIs. Our goal is to deliver a world class Developer experience to simplify and accelerate achievement of ongoing success using our programmatic products. To meet this goal, we are continually seeking to improve the number of features and products available via API that Developers and Solution Providers can innovate on, and in turn, accelerate the success of our Selling Partners who rely on them.Amazon Selling Partner Developer Services is seeking a results driven and strategic program manager to own and scale API coverage. The scope of this role includes partnering with a wide range of stakeholders to design, implement, communicate, measure and iterate on key WW programs and initiatives. The Program Manager should be well-versed in program/project management, change management, and be able to maintain a high bar on quality of execution and deliverables. The Program Manager will own multiple, cross-team/org programs and workstreams that will aid the organization in working more efficiently and effectively. The role will be responsible for creating and managing workback schedules, identifying and implementing mechanisms that scale and/or seek automation where possible, and lead strategic thinking on process and program management for the entire team. The ideal candidate is highly analytical, resourceful, customer-focused, and collaborative, with clear communication skills and the ability to build strong relationships with key stakeholders. They must be able to influence without authority and separate noise from signals in a complex product space. They are highly autonomous and have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment. They are able to quickly adapting to changing priorities and use good judgment in stressful/ambiguous situations to relentlessly simplify processes while earning the trust of a diverse set of partners and customers. Key job responsibilities-Identify, track, and oversee Amazon Stores’ coverage of Partner (Sellers and Vendors) features and workstreams available on API (vs. Seller Central/Mobile). -Lead the organization and management of closing these gaps, establishing mechanisms and governance to ensure teams across Amazon launch products on API at time of initial release.-Coordinate new product launches with internal stakeholders and manage a roadmap of future launches-Support a number of strategic programs and priorities for the business development organization-Own and manage internal customer feedback and outreach channels-Manage relationships across all internal partners who launch data products on our API technology stack. About the teamThe vision of Selling Partner Developer Services is to accelerate innovation across the Stores by providing the best modern data externalization service. To enable this, we offer a world-class suite of data products and experiences to empower the creation of innovative solutions on behalf of Partners. Our foundational systems and tools solve for cross-cutting Builder needs in externalizing data, and are easily extensible using federated policy and reusable technology. We supplement that with rich value-added business capabilities to accelerate the speed-to-market for Partners and Solution Providers through customizable user experience while preserving customer trust and holding a high compliance bar. Our APIs and 3P Solution Providers help millions of businesses grow and succeed in the Amazon.com retail store, representing hundreds of billions of dollars in sales annually. BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

The Special Projects & Investigations team is looking for a motivated, data savvy program manager to act as a force multiplier on our team's discoveries about fraud and abuse. This position will manage a portfolio of mitigations and mechanisms aimed at making it harder for bad actors to operate on our stores as well as internal team mechanisms. You will interact with partners in product, risk, tech, and science roles in order to execute against your programs. An ideal candidate is highly flexible, a strong communicator, and demonstrates significant bias for action, and loves learning. Our team works on fraud and abuse problems spanning a wide range of problems like customer account compromise, counterfeit products from sellers, to identity fraud, external bad actor networks and more. Your portfolio of solutions will drive accountability leverage a range of tools as short and mid-term solutions while large scale, sitewide fixes are implemented. In addition to partner teams, you will also partner closely with risk managers, technical investigators, and leaders on our team who developed the initial findings and detection signals that you reference in your mechanisms. These teammates are highly motivated, smart, invested in enabling you succeed, and leaders in our organization. Over the long term, you will have the opportunity to partner and learn from some of the best, and see firsthand how effective problem solvers operate at scale at Amazon. The Customer Trust (CT) organization's mission is to keep Amazon stores safe and trustworthy for our buyers, brands and selling partners, by enabling our selling partners to provide great CX while ensuring bad actors are kept out of our stores. The Special Projects & Investigations (SPI) team protects Amazon’s WW stores store by creating projects and programs focused on the detection of abuse at its earliest point and identifying the root causes, vulnerabilities or exploits to systematically address to prevent future abuse. We search out highly skilled candidates who move fast, have an entrepreneurial spirit to create new solutions, a tenacity to get things done, thrive in an environment of ambiguity and change, and are capable of breaking down and solving complex problems. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. The combination of our unique backgrounds and perspectives strengthens our ability to achieve Amazon's mission of being Earth's most customer-centric company.Key job responsibilities- Develop and lead execution of abuse mitigation efforts across our team's projects, coordinating with business, science, analytics and tech teams in partner organizations.- Develop communications to accelerate decision-making, improve efficiency, and drive implementation. - Partner with analytics team to develop monitoring and KPI's for projects.- Define strategy and goals for each workstream and monitor progress against goals. - Investigate and audit our mitigation workstreams for opportunities and errors. - Find feasible options to deliver in an ambiguous environment with competing priorities between teams. - Influence partner teams, remove roadblocks, and escalate effectively to accelerate delivery.A day in the life- Deep dive mitigation opportunities to learn the mechanics, partner teams, and requirements. - Propose and gain alignment on mitigation plan with partner team stakeholders. - Launch, monitor and communicate with stakeholders about the progress of current mitigation. - Influence stakeholders to adopt, integrate, or fix gaps in order to allow sunsetting of existing mitigations. - Monitor reporting of established mechanisms and evaluate for effectiveness.- Inspect metrics and anecdotes to find false positives and false negatives, then develop improvements to address misses. - Listen, learn, engage, communicate, execute, analyze, influence... and most of all - get things done!About the teamOur team is comprised of practitioners of fraud and abuse, working to understand bad actor ecosystems using threat intelligence analytics and technical skills. We complement specialized industry skills with broad risk experiences gathered through years of experience to deliver results - we wear a lot of hats and take ownership of hard to solve problem areas whenever possible. We speak 12 languages, write code in 3 (mostly self-taught, on the job), and celebrate learning and taking risks. We encourage experimentation and curiosity while supporting each other to constantly learn and grow.Our work is to solve hard puzzles and identify what hasn’t already been discovered - typically with data and always with a lot persistence and curiosity. If you like the sound of that, come join us.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

As a Program Manager on the WW Events Tech team, you'll be playing a critical role in planning and executing 100+ seasonal events and the 3 HVEs worldwide. To be successful in this role, you will have a mix of program and project management skills. You have the ability to think critically about the execution of events at scale. You need to be an excellent communicator both in person and in written communications, as we have 80+ partner teams and 20+ locales participating in events. You are able to work autonomously, build relationships outside of your immediate team, and have demonstrable experience in stakeholder management. You identify, assess and mitigate risks for projects and programs. You drive best practices and continuous improvement in program management processes using data and metrics.Key job responsibilitiesProgram Manager, WW Events Tech role responsibilities include but are not limited to:- Create and communicate event execution plan with event owners for seasonal events- Work with cross functional teams to gather input on event specifications- Partner with tech teams and locale teams on gameday readiness through audits and validation- Build and maintain event onboarding and widget onboarding wiki for partner teams- Regularly communicate expectations, decisions made, and business critical information to partner teams via email, Slack, and Office HoursAbout the teamThe Worldwide Events team is the biggest party planning committee on the planet, driving a global vision and execution of High Velocity Events (HVEs) for our customers -- think Prime Day, Black Friday, and Cyber Monday! We work across our US and global partners to deliver exciting offers & deals, a personalized shopping experience, and all-around excitement during the biggest shopping days of the year.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

The Team: Innovation is part of our DNA! The Amazon Fresh Core Processes team is looking for a program manager that wants to join an ambitious and driven team that is changing the landscape of retail. This role includes ~25% travel to Amazon Fresh Stores nationwide. The Role: As Program Manager on the Core Process team, you are the glue bringing together cross-functional teams to deliver efficient, accurate, and simplified field processes for the stores. This role is responsible for developing field processes for Inbound retail store processes. Our ideal candidate will work back from core customer needs to develop new standard operating processes that improve efficiency and inventory accuracy. You will consistently work with external and internal stake holders including the category team, in-stock team, external vendors, and the store teams that you will serve. You will use data to track the effectiveness of the inbound programs as well as areas of opportunity for further training or process innovation.Key job responsibilities• Drive the expansion, improvement, and simplification of inbound processes within Amazon Fresh Stores.• Explore, test, and roll out new store processes.• Champion these store programs and develop training to allow the inbound programs to scale.• Monitor store’s execution and progress on key performance indicators. Assess data to make decisions on process iterations.• Work side by side with store teams to test new initiatives and to understand pain points.• Collaborate with key internal and external stakeholders to improve processes and communication mechanisms.• Build respect and credibility with individual contributors, stakeholders, management peers, and executives.• Create and monitor metrics to demonstrate progress towards goals, provide new insights, and allow for regular updates to senior leadership.• Innovate on behalf of your customer, identifying and building solutions to reduce labor hours in tasks and improve team efficiency.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- 3+ Field and or Corporate Retail experience- 3+ yrs Supply Chain experience ...

Amazon is a pioneering, dynamic, and energetic company that thrives on unique and peculiar ways. We take pride in our single-minded obsession over customer satisfaction and our ability to maintain a curious and vibrant culture no matter how large the company grows. We endeavor to build our legacy as Earth’s most customer-centric company and to continue to cultivate and nourish our innovative environment through our mission to hire the best. If you are a financial accounting professional who consistently exceeds expectations, who dares to make bold decisions, and whose ears perk up at the prospect of a challenge, then Amazon is a place where your career can flourish.When working at Amazon, your ability to make a difference and take ownership of your career begins on day one. You can expect a collaborative, team-driven environment that encourages employees to learn, be curious, and have a bias for action. Part of this propensity for continuous learning shows itself in Amazon’s strong encouragement of movement and growth within the Accounting department and within the company as a whole. We aim to hire and develop those who will raise the bar over the course of their career at Amazon (and not just in their first position). Amazon has an immediate opening for a Program Manager to join our Accounting Technology Group. This position supports and directly influences the launches of Amazon Accounting's initiatives to support Amazon entities worldwide. Successful candidates will have operated successfully in a fast-paced, global, results-oriented environment. Strong oral and written communication skills are crucial, as well as ability to think clearly, analyze quantitatively, problem-solve, scope business requirements and prioritize. Successful candidates will have deep experience in the following three disciplines – Accounting, Program Management, and Finance Systems. • In this role you will be part of a team that collaborates with Accounting and technical teams to deliver world class solutions that are highly scalable, secure, and flexible. • You will be responsible for financial processes, project management, accounting requirements documentation, process design, and user acceptance testing. • This role will work closely with the global financial systems team, accounting operations teams, and others to represent the Accounting organization. Key job responsibilities• Drive program objectives – provide program management and define project plans, manage implementation activities, and develop processes, documentation and communications for program/process rollout and ongoing support.• Define requirements and work with partner teams to design, implement and launch scalable solutions. • Design processes and procedures that scale with the business’ growth in volume, complexity, and global geographic dispersion.• Communicate new/updated programs and processes to leaders, employees, and cross functional organizations.• Collaborate and build relationships with system and business owners globally to ensure process excellence and the highest degree of controllership.• Negotiate efficient and reliable processes and policies across partner teams to systematically eliminate dependencies and defects.• Work cross-organizationally and functionally to identify key opportunities in process, technical, and human interfaces and developing and implementing plans to capitalize on those opportunities and measure and monitor success and impacts.BASIC QUALIFICATIONS- Bachelor's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field- 3+ years of finance or a related analytical field experience- 3+ years of program or project management experience- Experience defining program requirements and using data and metrics to determine improvements- Experience working cross functionally with tech and non-tech teams- Experience managing accounting/finance process improvement and/or technology projects with aggressive schedules ...