Seattle

Join the Alexa Preview Team and help shape the future of Amazon's cloud-based voice service and Echo devices. As a Program Manager, you'll drive beta programs to gather critical customer feedback on Alexa and Echo products. Working closely with cross-functional product and marketing teams, you'll advocate for the customer's perspective and make strategic recommendations to enhance the user experience. Your analytical mind and tactical execution will directly contribute to making customers' lives easier and more enjoyable through Alexa and Echo. If you're passionate about delivering exceptional product experiences, this role is an excellent opportunity to make your mark.Key job responsibilitiesAs a Program Manager on the Alexa Preview team, you will be part of a high-functioning, fast-moving team responsible for running beta programs to support the launch of Alexa devices and features with direct impact for our customers. You will support product releases that will be highly visible to Beta participants and business partners, and it will require autonomy, reporting and “thinking big” qualities. In this role you will: - Manage multiple medium complex programs from initiation through delivery - Work with cross functional stakeholders (Engineering, Product, Marketing, International, Quality Assurance, Customer Service) - Gather requirements from appropriate business owners, writes clear and detailed plans to design methods to gather and analyze Preview participants feedback with functional specifications, feature prioritization, to deliver on requirements. - Manage the beta testing activities workflow, and optimize the process that involves interacting with both internal and external stakeholders to achieve scalability by creating templates, and building knowledge base entries - Monitor the program's overall progress, anticipates risks, resolves issues and initiates correction action as appropriate - Manage the dependencies and negotiates trade-offs as needed - Provide detailed reporting on a regular basis within Preview team and to business and technology owner regarding voice of the customersA day in the lifeAs a Program Manager on the Alexa Preview Team, you'll drive the beta lifecycle of new Alexa-enabled products. You'll work cross-functionally to develop and execute beta programs, defining testing approaches and collecting Beta participants feedback. Serving as the beta program point-of-contact, you'll collaborate with other Preview functions to analyze participant feedback and present recommendations to stakeholders. With a user-centric mindset, you'll continuously improve beta processes and tools. This role requires strong program management, communication skills, and a passion for delivering exceptional customer experiences.About the teamAlexa is the name of the Amazon cloud-based voice service that powers Echo, the groundbreaking new Amazon device designed around your voice. Echo is always ready — just ask for information, music, news, weather, and more. Alexa marketing team is at the frontline of connecting customers and Alexa builders at Amazon. Our team relentlessly works to understand customers and serve them best. We're a group of fun seeking individuals as reflected in our work culture, and it is embedded in our culture to encourage each other's individual growth while delivering excellent CX to the customers. BASIC QUALIFICATIONS- 3+ years of program or project management experience- Experience working cross functionally with tech and non-tech teams- Experience using data and metrics to determine and drive improvements- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization ...

Amazon Books team is looking for a Program Manager – Operations to deliver exceptional service to our strategic vendors (book publishers). This role is designed to help our most strategic vendors grow and deliver the best customer experience by working across all key levers (e.g. selection, availability, operational efficiency, catalog / metadata quality, offers/ promotions/ deals etc.). We have an ambitious vision to drive stronger business impact, operational scalability and vendor satisfaction through this role.As a Program Manager – Operations, you will be responsible to deliver impact to a large group of strategic vendors (publishers) for Kindle eBooks, who located across the globe with primary focus on Canada, Mexico marketplaces with some scalable support for Australia and India as well. Your priority will be to deliver on our commitment to help publishers improve their performance, ensure their satisfaction and continuously improve productivity. You will work in close collaboration with Vendor Managers to understand your vendors’ needs. You will also be the point of contact for various vendors for any operational challenges. You will also be seen as a subject matter expert on vendor related processes like selection and performance for deals and/or subscription programs. You will partner with multiple internal teams across Amazon (including but not limited to CS, Accounting, Tax, Conversions etc.) to solve publishers’ challenges. You will also identify opportunities for continuous enhancements and innovation required across our suite of services and tools to improve vendor satisfaction and drive operational efficiencies. You should be customer obsessed, highly analytical, problem solver, and are actively thinking about automating and/or simplifying processes. You need to have a proven track record of delivering results in fast-paced and dynamic business environments while managing the sometimes conflicting needs of different groups of stakeholders. You should have clear communication, and proficiency in conducting complex analyses independently. You need to have driven innovation towards scaling processes/ driving automations and/ or influencing roadmaps to get relevant tools. Key job responsibilities· Partner with Vendor Managers and relevant partner teams to define priorities and operational goals according to vendor needs· Understand the key pain points of the publishers to improve their experience with Amazon· Define scalable way to manage and solve operational tasks across a large set of vendors, while supporting multiple Vendor Managers who own the direct relationship· Be the point of contact and a subject matter expert for resolving any operational issues pertaining to these vendors/ publishers· Audit metrics regularly to continually drive quality of vendor experience while driving operational efficiency· Identify processes for simplification, tools which are candidates for automation for repetitive, time-consuming tasks to drive productivity with the team· Influence roadmaps of partner teams to secure this automationBASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

At Amazon, we are always exploring new opportunities to shape our global business. As a Program Manager, you’ll be an essential part of innovating and transforming our processes. You’ll be taking the lead on the design and launch of new programs for our customers. You’ll also oversee programs that are already running and find ways to improve them. This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Amazon. A highly analytical candidate with program/project management or grocery operations experience is an ideal fit, as this role will require cross-functional partnership with multiple teams (Tech, Operations, Analytics, Finance, Labor Planning, and other teams) to lead, influence, and support business critical projects and initiatives. Robust understanding of fulfillment operations including order fulfillment, inventory flows, constrained warehouse assets (capacity and labor), quality, and long term roadmaps will help develop new innovations within complex ultra-fast operations.You will be expected to interact with senior-level audiences to provide updates and make strategic recommendations that will achieve the long-term vision for optimal balance between business need and operator experience. Documentation of requirements, project management, and cross-team coordination skills are essential.Key job responsibilities- Launch programs, monitor performance metrics, and report on the status of key objectives that affect deliverables- Use data to understand operational challenges and create continuous improvement initiatives- Work with a variety of other Amazon departments to identify and leverage best practices- Within a program environment, lead a multidisciplinary team in overcoming challenges and drive progress- Manage stakeholders and internal processes, and define standards A day in the lifeAs a Program Manager, you will be responsible for planning, implementing, and improving initiatives that ensure the smooth running of our operations. You’ll work closely with a range of Amazon colleagues to understand how they work, and what you and your teams can learn, as well as sharing your own expertise. Together, you’ll identify exciting new opportunities and will take the lead when it comes to designing their implementation.You’ll encourage and support your teams and colleagues to meet important deliverables, while proactively looking for new, data-backed ways we could do things better. Your work will be integral to your team’s success. About the teamThe Ops Integration team owns and executes projects related to efficiency increase, cost avoidance, strategic initiatives (S-team goals) and investment effort. The team works closely with both internal and external stakeholders to identify customers' needs, support new products and capability deployment, define and refine daily operations processes and continuously drive operational scalability and cost-out solutions for Amazon. The long term strategic focus of the role consists of creating and maintain a 3-year horizon for all projects which may be directly owned by Ops Integration or influenced by Ops Integration and owned by other stakeholders. BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

At Amazon, we are always exploring new opportunities to shape our global business. Our Program Managers help us implement the best ideas and support our transportation network to drive success. As you take on different responsibilities, you’ll become an expert in the business, operations, and processes, and see your experience evolve. Along the way, you’ll work closely with different functions across Amazon and see how working together makes us a leader in what we do.Amazon is a data-driven business, so part of your role will involve gathering insights to make decisions. You’ll trial different ideas, analyze data to identify potential challenges, and present your findings to senior teams.The environment is fast-paced, deadline driven and you will need to be comfortable working on several initiatives at once. You have a desire to learn and experience new things, and a passion for improvements.Key job responsibilitiesStakeholder Relationship Management:• Cultivate and maintain relationships with TA Business Partners, Recruiting Business Partners and Business Leaders.• Primary stakeholder groups include L6-8 TA, Recruiting and L8-10 Business Leaders.• Act as the primary point of contact for TA/RBPs and business stakeholders, ensuring their perspectives and feedback are considered.Communication:• Develop and execute communication strategies to engage and inform stakeholders about Demand Team's initiatives.• Create and execute on compelling communication to effectively discuss program objectives, progress, and results.Demand Collection:• Collaborate with stakeholders to gather requirements related to student demand for their organisation, this is inclusive of FTE and intern demand (via all pipeline channels including intern conversion, direct hire, return intern).• Responsible for the on-time submission of demand, and approvals. Approvals need to be auditable and available to business, TA and PxT leaders for review.• Conduct surveys, interviews, and other data collection methods to understand and analyze organizational requirements.• Ensures that business-driven demand changes are prioritized and actioned.• Collaboration with Cross-functional Teams:o Work closely with internal teams, including program enablement.o Ensure seamless communication and collaboration across teams to address stakeholder needs.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Amazon Web Services (AWS) is a pioneer in blazing the new trails of cloud computing. AWS is a high-growth, fast-moving group within Amazon with a start-up mentality where new and diverse challenges arise every day. Are you a Program Manager interested in an opportunity to help drive the financial planning processes that are key to the success of AWS? Do you enjoy learning about the relationships between strategy, products, and financial performance? This is an exciting opportunity for an entrepreneurial candidate who wants to work in a fast-paced environment, and is passionate about driving processes and programs.As the Program Manager for AWS Services Financial Planning & Analysis (SFP&A) group you will play a crucial role in driving large-scale financial planning processes that span multiple teams and organizations. Your primary responsibilities will include implementing and running complex processes according to detailed timelines, ensuring seamless coordination and execution. In addition to your work on large-scale initiatives, you will be tasked with creating lightweight, rapidly implementable processes and solutions to address emerging demands as the AWS business evolves. Throughout the year, you will own programs and processes such as the AWS Services Finance Goals. Keeping the organization's planning processes aligned with those of other teams and parts of Amazon will be a key focus as well. The ability to thrive in a fast-paced, ambiguous and demanding work environment is critical to success in this role. The ideal candidate will be a self-starter with deep knowledge of project/program management, have demonstrated ability to build strong relationship and strategic influencing skills, be experienced in management of large-scale processes across functions and organizations, and exhibit a relentless pursuit for improvement.Key job responsibilities- Implement and run large-scale financial planning processes involving multiple teams and organizations according to detailed timelines. This includes owning communications through multiple channels with all teams and stakeholders.- Create light-weight processes of rapid implementation to satisfy emerging demands as the AWS business evolves.- Own throughout the year the AWS Services Finance Goals process. Ensure tracking of teams’ progress towards their goals and proactively alert of issues.- Keep the organization’s planning processes in-sync with those of other teams and parts of Amazon. - Motivate and influence services’ finance teams to ensure that best practices are followed and implemented.- Develop a solid understanding of AWS Finance planning processes and an in-depth knowledge of the suite of tools and systems we rely on.- Translate complex process and business requirements into functional specifications that our FinTech and Business Intelligence teams can develop the tools and systems we need.- Oversee comprehensive testing of systems and process changes and development of standard operating procedures, and process documentation.- Manage process transitions/implementations across functions and organizations.BASIC QUALIFICATIONS- 3+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- Bachelor's degree- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience building processes, project management, and schedules- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization ...

Career Choice is an education benefit that empowers eligible employees to learn new skills for career success at Amazon or elsewhere. Since launching in 2012, Career Choice has helped over 200,000 employees pursue an education at one of 400 education partners across 14 countries in 9 languages. We, Career Choice, believe that everyone who comes to Amazon should be able to build their career, and we are ready to support our employees wherever they are on their educational journey! We’re committed to empowering our employees by providing them access to the education and training they need to grow their careers. Key job responsibilities- Work cross-functionally on initiatives to drive strategic improvements to associate experience- Analyze contact data in order to develop and implement mechanisms to reduce contact volume from schools, associates and HR partners - Own the relationship with our My HR Live Support partners providing timely training, analyzing data to surface insights and influencing leadership- Own and maintain Career Choice policy working across teams to surface policy issues, facilitate discussions and own change managementBASIC QUALIFICATIONS- 2+ years of program or project management experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Strong program management and project delivery skills, with the ability to turn insights into actionable plans.- Proficient data analysis and visualization capabilities to inform decision-making. ...

We believe that everyone who comes to Amazon should be able to build their career, and we are ready to support our employees wherever they are on their educational journey! Career Choice, one of Amazon's flagship upskilling programs, empowers employees to learn new skills for career success at Amazon or elsewhere. We meet individual learners where they are on their education journey through a variety of education and upskilling.The Career Choice team is looking for a driven, talented, and experienced program manager to join our onsite execution team. A successful candidate will be someone who is comfortable with all elements of ideation, communication, program management, customer research and branding. This role, within the Career Choice marketing team, will be responsible for onsite engagement and deep collaboration with HR partners across our fulfilment network. Additionally, this role will support marketing campaign planning, marketing tactics, and employee insights. This role will develop launch marketing strategies in close collaboration with cross functional teams. You will be responsible for developing and executing content experimentation initiatives, analyzing metrics and providing actionable insight into performance, as well as making recommendations on marketing plans. In addition to strong marketing skills, the candidate must have strong strategic and systems thinking, organizational skills, experience supporting multiple teams, and acute attention to detail. Excellent communication, presentation, and interpersonal skills are a must.Key job responsibilities- Event Management: Responsible to project manage and execute Schools fairs and other Career Choice events across NA – USA, Canada and Costa Rica. Coordinate with program team and site successful execution and employee satisfaction. - PXT Engagement: Communicate to PXT across NA sites any program updates ensure PXT engagement and continuous support. Manage PXT channels such as monthly email, & wiki page. Including content strategy and performance measurement. Develop experiments based on customer insights that drive participation growth and value from the program.- Onsite campaign support: Support Career Choice marketing team with onsite campaign execution including onsite marketing material delivery and placement. - CC TV Management: Accountable to manage 80+ Career Choice onsite TVs, ensure its readiness and effectiveness. Create and develop materials and engaging content to be launched into CC TVs. - New Site launches: Monitor new sites launching in the NA and ensure they receive onboarding to Career Choice, access to marketing materials etc.- Reporting: Own weekly and monthly reporting of the marketing activities and performance of marketing assets. Report to Snr. Manager onsite performance, contribute to QBRs and MBR. - Support Storytelling: Support with Career Choice storytelling in NA by searching for program success stories, delivery of onsite celebratory content or coordinate filming of user generated videos. - Support Case management: Support case management for Marketing and event related cases from PXT stakeholders. Continue driving content improvements (e.g. wiki FAQs) to reduce re-occurring PXT cases.- Develop experiments based on customer insights that drive participation growth and value from the program- Create messaging strategies to highlight the best of the Career Choice benefit and features to our diverse customer base- Be the primary owner of communication requests, owning and driving facilitation from end to end.- Own and support our internal program team and be able to swiftly prioritize and multi-task based on strong business judgement.- Identify the most customer centric path forward, and write content which fits the situation.- Perform quality checks of content to ensure the end customer experience is ideal.- Regularly manage delivery of various types of marketing content such as notification, articles, blogposts, Posters, flyers, webinars, presentations, case studies, scripts and more.- Own weekly and monthly reporting of the marketing activities and performance of marketing assets.- Utilize metrics to deep-dive into issues, uncover driving trends and patterns and drive improvements.BASIC QUALIFICATIONS- Bachelor's degree- Experience in program or project management- Experience with Internal communication, content creation and event management.- Internal or external communications experience with operations ...

For millions of customers worldwide, the Amazon name is synonymous with delivery – and the Cross-Border Delivery Experience (XB DEX) team provides global customers with innovative ways to get what they want and need, by enabling the choices they make on every order, every day. XB DEX defines, builds, launches, and manages customer-facing delivery programs and the CX features presented to millions of customers every day from Search through Checkout. XB DEX also owns the cross-border ship options, associated speeds and pricing we offer, and the underlying systems required to deliver this experience. Together, XB DEX is changing how customers experience delivery – from the speed, convenience, and selection features for millions of customers worldwide.Key job responsibilitiesThis position will own a program that will impact millions of customers globally. The scope of this role is to work with multiple cross functional teams and drive decisions that improve the delivery experience that we offer to our Cross Border customers. To do so, you will drive team initiatives with the goals of defining the delivery experience bar for our customers, building the framework to illuminate internal and external capabilities, and driving decisions about how to respond to insights. The right candidate will be able to assess what is most important for customers and our business, act boldly, and lead change. Tactically, you will identify growth opportunities, key performance indicators, configuration, deep dives, and develop new reporting for this program. Successful candidates will have a history of diving deep, learn and be curious, and ownership. A day in the life1. KPIs and metrics, reporting, and develop roadmaps and scalable programmatic initiatives to improve them.2. Work closely and in detail with business and product partners to identify and close high priority gaps in DEX metrics and continuous improvement processes.3. Deep dive processes and programs to identify and action on root causes.4. Serve as the XB DEX point of contact for stakeholder teams, managing expectations and prioritizing competing priorities across teams when necessary.5. Work backwards from customer feedback to deliver a best-in-class cross-border shopping experience.About the teamProgram Manager will manage and advance the delivery experience for Cross Border customers by driving programs to improve the delivery experience. The right candidate will possess a well-rounded program management background and experience managing complex programs that involve leading cross-functional teams. They must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. A successful candidate will have a history of driving deep insights from complex data, have exceptional business judgement including financial acumen to quickly assess the viability of key decisions, and the ability to write compelling business documents and drive outcomes for senior leadership at Amazon. The ability to influence cross functionally and across the organization, at all levels, will be absolutely critical to succeed in this role. This is a high visibility role from Day 1 and candidate will own periodic leadership reviews. They see on the site every day, to launching delivery benefits and new programs for customers around the world. Position locations are Seattle, WA or Austin, TX.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- Bachelor's degree ...

The Customer Trust Perception team works to ensure that customers can shop with confidence on Amazon. We are a center of excellence for research on customer trust and we partner with cross-functional business teams across the company to translate our research insights into strategic investments that improve customers’ perception that Amazon is the most trusted shopping destination. We are looking for a Program Manager to join our growing team! You will own the development and execution of messaging strategies to improve customers’ perception that they will receive authentic products in the condition and with the functionality expected, with seamless remediation for any order issues. You will partner with cross-functional teams (e.g., Product, Public Relations, External Relations, Market Research, Legal) and leverage market research insights to deliver compelling narratives and creative messaging solutions both onsite and through marketing/PR that educate customers about Amazon’s efforts to ensure a trustworthy shopping experience. You will develop a roadmap of messaging initiatives with clearly defined objectives, A/B testing strategies to optimize messaging, and success metrics.The right candidate is highly organized, passionate about consumer research, loves solving complex problems, and is excited about improving customer trust. You are a strategic thinker with a proven track record of identifying problems, defining the appropriate solutions both short-and long term that consider trade-offs and mitigates risks, and executing on the defined tactical plan with positive measurable results. You have a strong ability to communicate effectively (both orally and in written form) and have experience working with a large number of partners across different teams and diverse business functions. Key job responsibilities- Develop and implement high-impact communication strategies to educate customers about Amazon’s commitment to ensuring a trustworthy shopping experience, resulting in improved perception - Collaborate with cross-functional teams, such as Product, Public Relations, External Relations, Market Research, and Legal to identify opportunity areas and define the appropriate messaging and targeting strategies that will build customer trust, while mitigating any risks- Leverage market research insights to identify areas for improvement in perception and develop messaging solutions to address those gaps and misperceptions- Develop a roadmap of initiatives with clearly defined objectives, A/B testing strategies to optimize messaging, and success metrics- Develop and refine mechanisms and project management solutions to effectively collaborate with partner teams - Think big to define the program vision, mental models, frameworks and scalable strategies for expansionBASIC QUALIFICATIONS- 3+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- Experience in marketing communications- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization ...

We are open to hiring candidates to work out of one of the following locations:Seattle, WA, USAAmazon is seeking a Program Manager to join a centralized Denied Party Screening (DPS) team focused on denied party and sanctions screening systems and processes. This team enables Amazon to comply with regulations as well as understand and manage sanctions risk. As the Program Manager, you will lead a variety of projects with significant scope and impact, supporting several different areas of the business. In this role, you will work to deliver value to the customer, manage sanctions risk, and track and drive the timeline of multiple projects. The program is cross functional and requires strong communication skills to coordinate onsite and remote work with teams across the globe. In this capacity, you will gain valuable exposure to many areas within our global business. You will coordinate with DPS management, tech, operations, Amazon Legal, and multiple other teams in the development of project management standards and other efforts that enable operations and manage risk. You will be responsible for end-to-end project management to improve denied party and sanctions screening systems and processes. As a Program Manager, you will anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance customer and business needs versus resource constraints. We value personality, insight, intellectual flexibility, and sound business judgment. We also value your passion to discover, invent, simplify and build.In this role, you will: - Develop and manage projects from beginning to end, including project scope, timeline, capacity planning, resource allocation, and project execution. - Proactively manage change control and communicate impact in project scope, identify issues, and devising contingency plans. - Identify and manage project dependencies, risk based prioritization and critical paths. - Plan and schedule project timelines and milestones using project management tools. - Work independently and remain flexible, with the ability to prioritize workloads and maintain resilient attention to detail in a fast-paced environment. About the teamAbout AmSecDiverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon Security?At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Inclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization ...

Interested in working on an innovative and high-impact business that is changing the way customers think about grocery? The Amazon Fresh Amazon Fresh Grocery team is looking for an experienced Program Manager to lead quality operations for our in-store endcaps strategy.In this role, you will maintain a high bar for our pricing and promotions quality on endcaps to surprise and delight our customers across both instore and online channels. You will work cross-functionally with Category Managers, Marketing, Program Managers, and Support teams to deliver best-in-class value across the grocery space.Key job responsibilities-Lead proactive quality audits to deliver an excellent customer experience-Build roadmaps and uncover opportunities to improve endcaps quality and effectiveness-Execute manual corrective actions and design automated mechanisms to prevent pricing errors-Uncover opportunities for trade marketing improvements and optimization-Contribute to director level endcaps reviews to report on the quality of our plans-Consult with strategy teams to ensure all initiatives meet a high bar for quality-Partner with BI & Product teams to inform on tool or data improvements neededBASIC QUALIFICATIONS- 3+ years of with Excel experience- Bachelor's degree, or 3+ years of professional or military experience- 3+ years of retail, operations, product or program management, or business management/consulting with negotiations and delivering results experience ...

Amazon has an immediate opening for a Program Manager to join our Finance and Business Integration team.The Program Manager (PM) role supports and directly influences the launches of some of Amazon’s newest global business initiatives in the consumer products, digital, merchant services, operations, logistics, payments, and cloud computing lines of business. The PM will work closely with the global financial systems team, accounting operations teams, tax, treasury, and others on new initiatives to provide integrated accounting requirements to the business teams. Key job responsibilitiesOwn and Manage: You’ll own and manage lifecycle activities from beginning to end (planning, requirements gathering, technology team partnerships, UAT planning and performance, project closing, and stakeholder engagement) for multiple projects simultaneously.Automate: You’ll work on automation projects and lead the coordination of designing processes and tools to make financial statement processes easier and more accurate.Support Expansion: You’ll support the expansion of Amazon business by ensuring implementation of controlled processes to keep Amazon’s financial statements materially correct.Consult: You’ll operate as a valued consultant to partner with many different stakeholder teams across Amazon.Make Decisions: You’ll be an empowered, impactful decision maker who drives the direction of a project to completion.Collaborate: You’ll collaborate with Amazonians of diverse backgrounds.Successful candidates for this position will have a minimum of three years’ professional experience working with financial processes, project management, accounting requirements documentation, process design, and user acceptance testing responsibilities. They will have developed a passion for delivering process improvement across the accounting organization. They are expected to have a deep sense of ownership, and the ability to identify process improvement opportunities, drive positive change across the organization, and enhance partnerships between Accounting and various business and IT groups.In addition, successful candidates will be comfortable working in a fast-paced environment, managing through ambiguity and complexity, and demonstrate and ability to support multiple, simultaneous, project launches at any one time. Candidates are also expected to have sufficient finance experience to help the project launch team identify and incorporate the necessary financial reporting and internal control elements into the systems or tools that are developed to support new business activities.We are open to hiring candidates to work out of one of the following locations:Arlington, VA, USA | Austin, TX, USA | Boston, MA, USA | Culver City, CA, USA | Nashville, TN, USA | Portland, OR, USA | Seattle, WA, USABASIC QUALIFICATIONS- 3+ years of program or project management experience- Bachelor's degree in finance, accounting or related field- Experience using data and metrics to drive improvements- Experience working cross functionally with tech and non-tech teams- Experience managing accounting/finance process improvement and/or technology projects with aggressive schedules ...

At Amazon we strive to be Earth's most customer-centric company. Our passion for invention leads us to continually pioneer and globalize new businesses and customer offerings. As a result, Amazon continues to grow and evolve across many different business lines. In supporting this growth and evolution, Amazon Finance Operations (FinOps) goal is to deliver seamless procure-to-pay, order-to-cash and payroll processes that enable geographic and market expansion across all Amazon’s businesses, from Retail, Digital and Advertising through to AWS and Logistics, while ensuring regulatory and legal compliance. As part of this growth we now seek a Customer Obsessed, Results Driven Program Manager to join our expanding FinOps Program Management Office (PMO) in the North America region. Revolutionize Amazon's Global Businesses as a Program Management Solution Enabler. This is no ordinary Program Management role. At Amazon, you will have the unparalleled opportunity to drive complex, high-impact programs that touch every aspect of our diverse, fast-paced global operations. As a Program Manager, you will lead cross-functional teams to deliver large-scale business transformations from initiation to successful, high-quality, on-time launch. Leveraging your PMO Excellence proven ability to quickly grasp intricate challenges, you will devise innovative solutions that optimize people, processes, policies, and technology. You will apply your superior communication skills to persuasively champion your ideas and align stakeholders at all levels in our supportive, growth-minded culture. Are you ready to redefine what's possible in Program Management? Apply now and join the Amazon team driving the future of global technology and innovation. Amazon highly values diversity and has a number of initiatives in place to facilitate career opportunities and support individual career growth, including flexible working. There is a structured and supportive on-boarding environment to support new starters in getting up to speed quickly. Key job responsibilities• Delivering complex, large scale programs and projects from initiation through delivery by leading cross-functional, geographically diverse project teams. • Understanding the business requirements and then ensuring these can be implemented from a people, process, policy and technology perspective by working with Amazon’s technical teams to effectively design, develop, test and launch scalable solutions that address customer needs while meeting our high controllership standards. • Ensuring consistent and efficient execution of projects, adhering to Amazon’s governance and project methodology frameworks, to deliver optimal, high-quality, scalable solutions. This includes effective communication of project progression to stakeholders across all levels of the organization. • Identifying and mitigating potential risks and obstacles by collaborating closely with business partners, key PMO Excellence stakeholders and team members. Ensuring Plan B’s are always in place. • Continually strengthening FinOps effectiveness with a relentless focus on identifying and delivering continuous improvement opportunities. Who are we looking for?We require someone who can apply structured and analytical thinking to solve problems, while motivating their project teams, through superior influencing and inter-personal skills, to resolve conflicts, drive cross-functional decision making and deliver results. About the teamThe successful candidate will bring a demonstrated ability to deliver large scale, complex business program implementations in fast-paced, deadline driven and virtual environments, ideally involving systems development and integration. Additionally, they will have a proven ability to learn quickly, distill complex scenarios into easily understandable synopses and communicate persuasively, in both written and oral form. Amazon highly values diversity and has a number of initiatives in place to facilitate career opportunities and support individual career growth, including flexible working. There is a structured and supportive on-boarding environment to support new starters in getting up to speed quickly. BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Amazon’s Global Real Estate and Facilities (GREF) team is looking for a creative, innovative, results-orientated Program Manager based in Seattle, WA or Arlington, VA to envision, build and deliver a global food and beverage program that enables Amazonians to thrive throughout their workday.GREF’s Food and Beverage program delivers a holistic offering of exceptional and inspired offerings through a variety of healthy, culturally inclusive, and customizable food and beverage options in spaces that inspire connection and rejuvenation. The program establishes partnerships with foodservice vendors and community partners to bring inclusive experiences into Amazon corporate buildings. The program uses data and insights to right-size offerings and meet Amazonians' evolving needs and wants while remaining frugal. The program leverages technology to enable a customer-centric experience from ordering to receiving nourishment, and continuously innovates to adapt to changing preferences and industry landscapes. The program will build sustainability into the fabric of food service operational design to achieve zero waste to landfill by 2030 and meet the Climate Pledge for Net Zero Carbon by 2040.The successful candidate is an experienced, vibrant, and engaging professional who will excel within an entrepreneurial culture – providing vision, leadership, and communication – not afraid to dive deep into details. They should also understand the nuance of being approachable, while at the same time consultative – providing direction/recommendations to our regional teams and fostering transparent relationships. The candidate must be able to balance frugality with creativity in offering solutions and approach problem-solving with an emphasis on root cause.This role requires global travel approximately 10% of the time. A Day in the LifeYou collaborate with Global Design to integrate food service delivery concepts into workplace design for Day 1 projects and retrofits, guiding Regional Portfolio Management (RPM) teams through the food service development and launch process. You use operational and customer insights plus industry benchmarks to develop future Nourishment program strategy and operate as a true partner, fostering highly integrated relationships with internal and external stakeholders. You are comfortable operating at both a strategic and tactical level, simultaneously delivering multiple projects or initiatives and managing through ambiguity. Key job responsibilities•Lead strategic development of the Global Nourishment program including but not limited to: (1) identify and oversee program deliverables; (2) align the program to GREF’s 3YR plan; (3) deliver an annual roadmap and set strategic SMART goals; and (4) conceive and implement a technology roadmap. •Identify, implement and report on continuous improvement initiatives, leveraging customer insights to drive change. Prioritize deliverables that impact customers, identifying what requires creation, re-engineering or amendment. •Work cross-functionally with global and regional peers to ensure a consistent employee experience, whilst respecting local and cultural nuance. Ensure organizational alignment in the design and execution of initiatives.•Ensure effective and proactive stakeholder engagement and communications through timely visibility to program developments, using customer feedback and experiences.•Develop and build globally applicable program performance metrics, Key Performance Indicators (KPI) and SLAs that are constantly evolving in line with expected measures of success. •Partner with stakeholders to deploy program pilots that allow for swift and frugal program changes in response to customer needs.•Drive consistency and quality through robust, scalable and detailed guidelines and playbooks. •Routinely connect to external industry and professional communities, assessing new industry standards, best practices, current/future technology, and innovations are adopted into the program. BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's Degree or equivalent work experience- 5+ years of food or hospitality experience ...

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. WW Selling Partner Services (SPS) is focused on making Amazon the safest and most trusted company on earth for customers, brands, and selling partners and the best place to build a successful business.Selling Partner Services (SPS) team is looking for a Senior Program Manager to join the Forecasting & Planning Research (FPR) team. You will assume primary responsibility for driving new innovation for global forecasting and headcount/capacity planning. The ideal candidate will possess both an analytical background that enables them to standardize methodologies and data to develop and successfully implement tools, systems and processes that empower the accurate prediction, measurement and reporting of demand forecasting, productivity, headcount, capacity and workforce compliance/adherence. In this role, you will experience a wide range of problem solving situations, strategic to real-time, requiring extensive use of data collection and analysis. You will be responsible for the long term product strategy and product integration which are on the team's roadmap. You will drive quarterly business reviews across SPS to promote FPR’s work, increase stakeholder engagement, onboard new customers and provide a platform for leaders to review advancements made by FPR. You will work with data scientists & analysts on the FPR team to translate business requirements, research new algorithms and innovations in the field of data science and machine learning, build conceptual and shadow design of the final product and plan for product implementation.Key job responsibilities- Develop strong relationships and partnerships with internal and external SPS customers.- Fully define project scope and deliverables; stakeholders & project resources; gather, analyze, and prioritize customer and program requirements- Document constraints, dependencies, and assumptions- Define project success measures, timelines and milestones; drive project schedules and manage implementation of the tool or process- Clearly communicate goals, roles, responsibilities, and desired outcomes to internal cross-functional and remote project teams; identify criteria for decision making and priorities- Create & maintain project documentation such as project plans, functional requirements and specifications, gap and dependency analyses, risk analyses, project briefs, and periodic reports- Engage directly with key resources to proactively identify, analyze, and creatively solve initiative blockers- Drive a rigorous and proactive cadence of analysis and reporting, keeping stakeholders well informed and engaged in key decisions- Develop and manage plans and roadmaps that successfully deliver promised results- Develop metrics to measure and ensure solution effectiveness- Remove obstacles and work towards consensus- Deliver projects with documented process workflows, data maps, standards & guidelines and sustainment plan- Answer key business strategy questions from Senior LeadershipAbout the teamHere at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. WW Selling Partner Services (SPS) is focused on making Amazon the safest and most trusted company on earth for customers, brands, and selling partners and the best place to build a successful business.Selling Partner Services (SPS) team is looking for a Senior Program Manager to join the Forecasting & Planning Research (FPR) team. You will assume primary responsibility for driving new innovation for global forecasting and headcount/capacity planning. The ideal candidate will possess both an analytical background that enables them to standardize methodologies and data to develop and successfully implement tools, systems and processes that empower the accurate prediction, measurement and reporting of demand forecasting, productivity, headcount, capacity and workforce compliance/adherence. In this role, you will experience a wide range of problem solving situations, strategic to real-time, requiring extensive use of data collection and analysis. You will be responsible for the long term product strategy and product integration which are on the team's roadmap. You will drive quarterly business reviews across SPS to promote FPR’s work, increase stakeholder engagement, onboard new customers and provide a platform for leaders to review advancements made by FPR. You will work with data scientists & analysts on the FPR team to translate business requirements, research new algorithms and innovations in the field of data science and machine learning, build conceptual and shadow design of the final product and plan for product implementation.Key job responsibilities- Develop strong relationships and partnerships with internal and external SPS customers.- Fully define project scope and deliverables; stakeholders & project resources; gather, analyze, and prioritize customer and program requirements- Document constraints, dependencies, and assumptions- Define project success measures, timelines and milestones; drive project schedules and manage implementation of the tool or process- Clearly communicate goals, roles, responsibilities, and desired outcomes to internal cross-functional and remote project teams; identify criteria for decision making and priorities- Create & maintain project documentation such as project plans, functional requirements and specifications, gap and dependency analyses, risk analyses, project briefs, and periodic reports- Engage directly with key resources to proactively identify, analyze, and creatively solve initiative blockers- Drive a rigorous and proactive cadence of analysis and reporting, keeping stakeholders well informed and engaged in key decisions- Develop and manage plans and roadmaps that successfully deliver promised results- Develop metrics to measure and ensure solution effectiveness- Remove obstacles and work towards consensus- Deliver projects with documented process workflows, data maps, standards & guidelines and sustainment plan- Answer key business strategy questions from Senior LeadershipAbout the teamHere at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

The Selling Partner Support (SP-Support) organization within Amazon delivers world-class support to our global Selling Partners and is seeking a passionate Program Manager for the Global Process Management (GPM) team. The Global Process Owners (GPO) oversee cross-functional responsibilities, driving innovation, defect elimination, and change management, all with a strong focus on enhancing the Selling Partner experience through collaborative cross-team partnerships.The GPM team is looking for a customer-obsessed and innovative Program Manager to support the China Amazon Global Selling (AGS) initiative. This role will focus on addressing key gaps in the selling partner experience identified for AGS, working closely with global partner teams to drive the adoption of insights, ensuring solutions are integrated with the AGS perspective, and coordinating impactful improvements to enhance processes and efficiency.Key job responsibilities:- Conduct deep dives into defects and issues, identifying root causes and driving solutions to eliminate them.- Integrate insights and learning into product, process, and system initiatives to build stronger Selling Partner experience capabilities.- Collaborate dynamically with business and product teams to influence and implement effective solutions.- Act as a visible and vocal role model, championing Selling Partner needs and leveraging data and technology to achieve goals.Required Qualifications:- Strong project management, data analysis, and problem-solving abilities, with a focus on identifying and addressing customer insights.- Excellent communication and interpersonal skills, capable of tracking risk, status, deliver regular reports to senior leadership.- Proven ability to initiate and propose cross-functional projects, integrate insights, and lead implementation with cross-functional teams to achieve business objectives.- Proficiency in both spoken and written English and Mandarin. As a key representative of GPM-CN AGS in the NA and EMEA regions, the role involves regular status and risk reporting to senior management, while building strong, collaborative relationships with WW GPOs and business partners to represent China AGS on a global scale.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Experience working cross functionally with tech and non-tech teams- Experience using data and metrics to determine and drive improvements- Advanced knowledge of Excel and SQL. ...

The Global Vendor Management (GVM) Program works with HQ senior leadership from a highly selective group of global Amazon vendors, to support the growth of our mutual business and total relationship success across worldwide Amazon. We are a global strategic business development team, seeking a customer-obsessed individual with excellent business judgement, to build collaborative relationships with vendor executives and Amazon teams across all Amazon countries focusing on Sustainability.As a Program Manager, Global Sustainability, you will own the Sustainability vendor engagement strategy, working alongside Sustainability experts to influence product roadmaps and innovation across external and internal teams, driving Sustainable initiatives with Amazon’s largest vendors, and ensuring processes and ongoing mechanisms are scalable to deliver a best-in-class Sustainable experience for customers around the world. A successful candidate in this role is a storyteller, one with a passion for sustainability and a knack for taking complex concepts and turning them into easily understood campaigns.Key job responsibilities- Develop and implement Sustainability initiatives and goals for vendors worldwide. - Work with senior leadership at our largest vendors to build and drive Sustainable initiatives (such as sustainable shopping and sustainable product development).- Lead the vendor facing education of Amazon’s Sustainability work.- Develop, build and maintain positive relationships with internal program teams.- Collaborate closely with Amazon’s International Expansions and Global Vendor Management teams.- Create operational metrics, track and manage delivery timelines, and communicate program status to internal stakeholders.- Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions.- Engage cross-functionally to execute test and learn plans to drive engagement and support key business initiatives in a scalable way.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Prime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players. Are you excited about launching content on Prime Video and holding key impact on helping our business scale? We are seeking an innovative and analytical Program Manager to support the Prime Video Trust & Safety team and lead strategic programs for Maturity Ratings, Content Descriptors and Classification programs. Prime Video Trust & Safety programs aim to enable a globally trusted customer experience by ensuring that Prime Video provides content customers love and trust and accurate, meaningful and complete information to empowering customers to make informed viewing choices for themselves and their children.This role will focus on implementing strategic programs for Maturity Ratings. This role will require a Program Manager who is a problem solver and invents relentlessly on behalf of our customers. In addition to continuously driving and improving the execution of this core mission, the Program Manager will work closely with their cross-functional counterparts in engineering, product management, legal, PR, marketing, customer service, and executive teams to bring products to market, develop and grow business opportunities, and enhance our customer experience. A successful candidate will thrive in a fast-paced and dynamic business environment, leveraging analytical expertise and resourcefulness to autonomously deliver successful results. You’ll do research, support escalation management, design audits, and draft thoughtful problem solving mechanisms. You will present proposals to stakeholders and leadership.Key job responsibilities- Risk Assessment: Conduct thorough risk assessments to determine the likelihood and potential impact of identified risks. Utilize quantitative and qualitative analysis techniques to evaluate risks and prioritize them based on their significance.- Risk Mitigation: Develop and implement risk mitigation strategies and action plans to reduce the likelihood and impact of identified risks. Collaborate with relevant stakeholders to ensure that mitigation measures are effective and aligned with organizational goals.- Risk Monitoring: Establish monitoring mechanisms to track the effectiveness of risk mitigation activities and identify emerging risks. Regularly review and update risk registers to reflect changes in the risk landscape.- Compliance: Stay informed about relevant laws, regulations, and industry standards to ensure that the organization remains compliant with applicable requirements. Work closely with legal and compliance teams to address any compliance-related risks.- Reporting: Prepare regular reports on the risk profile, including key risk indicators, risk trends, and mitigation progress. Present findings to senior management as needed.- Training and Awareness: Develop and deliver training programs to increase awareness of risk management principles and practices across the team. Provide guidance and support to employees in identifying and managing risks within their areas of responsibility.- Continuous Improvement: Continuously assess and enhance the Trust and Safety risk management framework and processes for Ads to adapt to evolving business needs and industry best practices. Seek feedback from stakeholders and incorporate lessons learned from past experiences.BASIC QUALIFICATIONS- 5+ years of experience managing programs/operations and using data and metrics to design strategies, identify and implement improvements- 2+ years of experience in managing risk assessments- Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship- Knowledge of Microsoft Office products and applications at an advanced level- Bachelor's degree or 5+ years of equivalent professional experience ...

We are seeking a music aficionado Program Manager for our metadata digital supply chain to help build a scalable QA model to support our growing customer and catalog needs. A key part of this role would be scaling and automation of key metadata attributes helping define how we evaluate, measure, and improve our metadata quality (i.e. Browse, Alexa intents, Autoplay, Playlists, Stations, Augmented Shuffle, Lyrics, X-Ray, Tagging, etc). This role would be the subject matter expert in various metadata attributes and would also be responsible for operational planning, where the individual will dive deep into process and ops requirements across Amazon Music teams on a monthly, quarterly and yearly basis. The Program Manager will then work with various operations teams to work on delivering against the operational forecast.Key job responsibilities• Establish goals, plans and related metrics, track progress, create SOPs, and operate through obstacles to achieve metadata program objectives.• Identify and report on critical metrics to illustrate success against goals and team activities. Report progress to management on weekly/monthly basis.• Act as a subject matter expert across various catalog metadata attributes (ie: Tags, Genres, Artist data points, etc.)• Identify and analyze data to isolate issues, develop solutions, and prioritize opportunities for scaling and automation to eliminate excess process.• Work cross functionally with the product management, engineering, frontend client teams, operations and program teams to document and define initiatives and drive them through execution.• Act as a thought leader in defining success criteria and understand business needs of partner teams in an ever-changing business environment.• Prepare roadmaps, and program updates to senior management for the organization.• Make recommendations that balance short team needs against the long-term business benefit.About the teamThe Digital Music Catalog and Selection Excellence (CASE) team is responsible for generating content for Amazon’s various digital music services. Our goal is to build metadata, technologies and processes that create distinctive products for our customers. We want to help our customers discover up-and-coming artists, while also having access to their favorite established musicians. We build systems that are distributed on a large scale, spanning our music apps, web player, and voice-forward audio engagement on mobile and Amazon Echo devices. Amazon Music offerings are available in countries around the world, and our applications support our mission of delivering music to customers in new and exciting ways that enhance their day-to-day lives.If you are a music expert and want to be a part of the Digital Music revolution – this is the place to start!Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale. Learn more at https://www.amazon.com/music.BASIC QUALIFICATIONS- 2+ years of program or project management experience- Experience with Excel- Bachelor’s degree is required.- Experience implementing repeatable processes and driving automation or standardization.- Experience using data and metrics to drive improvements.- Experience defining and executing against program requirements.- 3+ years experience working cross functionally with tech and non-tech teams in a technical, e-commerce, or media-related environment. ...