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Research Scientist, People eXperience Technology Central Science (PXTCS) Job ID: 2849916 | Amazon.com Services LLC The People eXperience and Technology (PXT) Central Science Team uses economics, behavioral science, statistics, and machine learning to proactively identify mechanisms, process improvements and products, which simultaneously improve Amazon and the lives, wellbeing, and the value of work of Amazonians. We are an interdisciplinary team which combines the talents of science and engineering to develop and deliver solutions that measurably achieve this goal. We invest in innovation and rapid prototyping of scientific models, AI/ML technologies and software solutions to accelerate informed, accurate, and reliable decision backed by science and data. As a research scientist you will design and carry out surveys to address business questions; analyze survey and other forms of data with regression models; perform weighting and multiple imputation to reduce bias due to nonresponse. You will conduct methodological and statistical research to understand the quality of survey data. You will work with economists, engineers, and computer scientists to select samples, draft and test survey questions, calculate nonresponse adjusted weights, and estimate regression models on large scale data. You will evaluate, diagnose, understand, and surface drivers and moderators for key research streams, including (but are not limited to) attrition, engagement, productivity, inclusion, and Amazon culture. ...

Job ID: 2798917 | Amazon.com Services LLC Innovators wanted! Are you an entrepreneur? A builder? A dreamer? This role is part of an Amazon Special Projects team that takes the company’s Think Big leadership principle to the extreme. We focus on creating entirely new products and services with a goal of positively impacting the lives of our customers. No industries or subject areas are out of bounds. If you’re interested in innovating at scale to address big challenges in the world, this is the team for you. ...

Research Scientist, Worldwide Returns & Recommerce - Science Job ID: 2860881 | Amazon.com Services LLC Welcome to the Worldwide Returns & ReCommerce team (WWR&R) at Amazon.com.WWR&R is an agile, innovative organization dedicated to ‘making zero happen’ to benefit our customers, our company, and the environment. Our goal is to achieve the three zeroes: zero cost of returns, zero waste, and zero defects. We do this by developing groundbreaking products and driving truly innovative operational excellence to help customers keep what they buy, recover returned and damaged product value, keep thousands of tons of waste from landfills, and create the best customer returns experience in the world. We have an eye to the future – we create long-term value at Amazon by focusing not just on the bottom line, but on the planet. We are building the most sustainable re-use channel we can by driving multiple aspects of the Circular Economy for Amazon – Returns & ReCommerce.Amazon WWR&R is comprised of business, product, operational, program, software engineering and data teams that manage the life of a returned or damaged product from a customer to the warehouse and on to its next best use. Our work is broad and deep: we train machine learning models to automate routing and find signals to optimize re-use; we invent new channels to give products a second life; we develop highly respected product support to help customers love what they buy; we pilot smarter product evaluations; we work from the customer backward to find ways to make the return experience remarkably delightful and easy; and we do it all while scrutinizing our business with laser focus.You will help create everything from customer-facing and vendor-facing websites to the internal software and tools behind the reverse-logistics process. You can develop scalable, high-availability solutions to solve complex and broad business problems. ...

This is an exciting opportunity to shape the future of AI and make a real impact on our customers' generative AI journeys. Join the Generative AI Innovation Center to help customers shape the future of Responsible Generative AI while prioritizing security, privacy, and ethical AI practices. In this role, you will play a pivotal role in guiding AWS customers on the responsible and secure adoption of Generative AI, with a focus on Amazon Bedrock, our fully managed service for building generative AI applications.AWS Generative AI Innovation Center is looking for a Generative AI Data Scientist, who will guide customers on operationalizing Generative AI workloads with appropriate guardrails and responsible AI best practices, including techniques for mitigating bias, ensuring fairness, vulnerability assessments, red teaming, model evaluations, hallucinations, grounding model responses, and maintaining transparency in generative AI models. You'll evangelize Responsible AI (RAI), help customers shape RAI policies, develop technical assets to support RAI policies including demonstrating guardrails for content filtering, redacting sensitive data, blocking inappropriate topics, and implementing customer-specific AI safety policies. The assets you develop, will equip AWS teams, partners, and customers to responsibly operationalize generative AI, from PoCs to production workloads. You will engage with policy makers, customers, AWS product owners to influence product direction and help our customers tap into new markets by utilizing GenAI along with AWS Services.As part of the Generative AI Worldwide Specialist organization, Innovation Center, you will interact with AI/ML scientists and engineers, develop white papers, blogs, reference implementations, and presentations to enable customers and partners to fully leverage Generative AI services on Amazon Web Services. You may also create enablement materials for the broader technical field population, to help them understand RAI and how to integrate AWS services into customer architectures. You must have deep understanding of Generative AI models, including their strengths, limitations, and potential risks. You should have expertise in Responsible AI practices, such as bias mitigation, fairness evaluation, and ethical AI principles. In addition you should have hands on experience with AI security best practices, including vulnerability assessments, red teaming, and fine grained data access controls.Candidates must have great communication skills and be very technical, with the ability to impress Amazon Web Services customers at any level, from executive to developer. Previous experience with Amazon Web Services is desired but not required, provided you have experience building large scale solutions. You will get the opportunity to work directly with senior ML engineers and Data Scientists at customers, partners and Amazon Web Services service teams, influencing their roadmaps and driving innovation.Travel up to 40% may be possible.AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Key job responsibilities- Guide customers on Responsible AI and Generative AI Security: Act as a trusted advisor to our customers, helping them navigate the complex world of Generative AI and ensure they are using it responsibly and securely.- Operationalize generative AI workloads: Support customers in taking their generative AI projects from proof-of-concept to production, implementing appropriate guardrails and best practices.- Demonstrate Generative AI Risks and Mitigations: Develop technical assets and content to educate customers on the risks of generative AI, including bias, offensive content, cyber threats, prompt hacking, and hallucinations.- Collaborate with GenAI Product/Engineering and Customer-Facing Builder Teams: Work closely with the Amazon Bedrock product and engineering teams and customer-facing builders to launch new services, support beta customers, and develop technical assets.- Thought Leadership and External Representation: Serve as a thought leader in the Generative AI space, representing AWS at industry events and conferences, such as AWS re:Invent.- Develop technical content, workshops, and thought leadership to enable the broader technical community, including Solution Architects, Data Scientists, and Technical Field Community members.About the teamAbout the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- 2+ years of data scientist experience- 3+ years of data querying languages (e.g. SQL), scripting languages (e.g. Python) or statistical/mathematical software (e.g. R, SAS, Matlab, etc.) experience- 3+ years of machine learning/statistical modeling data analysis tools and techniques, and parameters that affect their performance experience- Experience applying theoretical models in an applied environment ...

Responsible AI Data Scientist, Generative AI Innovation Center Job ID: 2855429 | Amazon Web Services, Inc. This is an exciting opportunity to shape the future of AI and make a real impact on our customers' generative AI journeys. Join the Generative AI Innovation Center to help customers shape the future of Responsible Generative AI while prioritizing security, privacy, and ethical AI practices. In this role, you will play a pivotal role in guiding AWS customers on the responsible and secure adoption of Generative AI, with a focus on Amazon Bedrock, our fully managed service for building generative AI applications. ...

We are looking for an innovative Architect or Interior Designer to join the Store Design Team for Amazon physical retail. This position will be responsible for the implementation and customization of brand design standards. We are an exciting, fast-moving business unit, where everyone on the team needs to be entrepreneurial, wear many hats and work effectively in a highly collaborative environment. You are the right person for this job if you are a creative problem solver with an intense curiosity and drive for learning and a passion for customers. You must demonstrate the ability to efficiently drive multiple projects throughout all phases of design, permitting and construction administration. We are looking for people who want to join an ambitious, innovative and customer obsessed program. In this position you will collaborate with internal and external cross-functional teams at many levels. The ideal candidate is a self-starter who thrives in a fast-paced, ambiguous environment and has a deep passion for innovative retail design. We are looking for someone who is obsessed with creating world-class shopping experiences for our customers. Outstanding project management and communication skills, both written and verbal are required.Key job responsibilities• Translating brand design standards and concepts in an innovative yet fiscally responsible way• Completing test fits and feasibility studies for your design projects• Working with key internal and external stakeholders in the production of comprehensive design development package and documents as needed to communicate design• Coordinating with construction team on budget considerations and value engineering efforts• Communicating with cross-functional teams and senior leadership• Driving and creating Schematic Design Packages• Reviewing construction documents, shop drawings and landlord documentation• Providing Construction Administrative support as neededA day in the lifeIf you thrive in an ever-changing progressive environment, then we want to talk to you. This position will work closely with cross-functional teams, external consultants and vendors throughout the store development process. Oversight of consultant performance is critical. This candidate must have a professional and positive demeanor and possess the ability to communicate effectively with business partners at every level, including leadership. In this role you must be able to act as the primary source of contact but still have the confidence to ask for help.About the teamOur retail store formats are designed from the ground up to offer a seamless shopping experience, whether customers are shopping in-store or online. Our designs are customer obsessed, focusing on customers shopping in our stores and ensures that our operations team can work safely and efficiently.BASIC QUALIFICATIONS• Bachelor’s degree (BA/BS) in architecture or interior design • 5+ years of commercial retail design or architecture experience • Grocery experience• Ability to manage change though multiple projects in various phases of design • Experience with design development, construction documents, permitting and construction administration • Proven track record of owning projects from start to finish • Architecture/Retail Design – throughout all phases of design • Intermediate Revit skills required• 30% travel expected ...

Are you ready to elevate your compliance career and make a meaningful impact in the financial services industry? We are seeking an experienced PM with deep expertise in AML (Anti-Money Laundering) and CFT (Countering the Financing of Terrorism) risk management to join our dynamic Regulatory and Exploratory Transaction Trust (RETT) Global Process Owner (GPO) team. This is an exciting opportunity to contribute to global compliance initiatives, working in close collaboration with cross-functional teams to enhance processes and mitigate AML and CFT risks across our operations.Key job responsibilitiesKey job responsibilities• Process Optimization & Rationalization:Collaborate with cross-functional teams of subject matter experts in compliance, operations, and technology to streamline and optimize global compliance processes, specifically focused on suspicious activity monitoring, and reporting.• Content Review & Policy Alignment:Lead the annual review and updates of compliance content and procedures to ensure they are up-to-date, effective, and aligned with current regulatory standards and internal policy objectives.• Change Management & Readiness:Drive operational readiness and change management for new business, technology, and compliance initiatives, ensuring smooth implementation and minimal disruption to ongoing operations.• Risk Management Expertise:Serve as a key SME in AML and CFT risk management, partnering with compliance program managers, Compliance Office, operations, and legal teams to proactively identify and mitigate emerging risks across the business.• Efficiency & Automation Initiatives:Identify opportunities for process improvements and increased operational efficiency, driving automation initiatives across compliance, operations, technology, and analytics teams.• Compliance Culture:Promote and reinforce a culture of compliance throughout the organization, actively engaging with teams on-site to ensure high-quality investigations and adherence to compliance best practices.Preferred: Prior experience in compliance functions e.g., Transaction Trust, SAM or other risk and compliance teams.About the teamWe as Global Process Owner (GPO) team, lead operational process excellence and expansion initiatives for the SAM and Transaction Trust programs. We collaborate with multiple stakeholders, including operations, business, legal, compliance, and engineering teams, to design, implement, and monitor the SAM and TT processes and policies, ensuring they are compliant, efficient, and scalable.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Amazon has built a reputation for excellence with recent examples of being named the #1 most trusted company for customers. To deliver on this reputation for trust the Marketplace Abuse team is tasked with identifying and preventing abuse for our customers and brand owners worldwide. Our growth requires leaders who move fast, have an entrepreneurial spirit to create new solutions, have an unrelenting tenacity to get things done, and are capable of breaking down and solving complex problems. The Selling Partner Abuse team designs and implements policies, tools and technology innovations to protect customers. Our team is looking for leaders to take ownership of these various areas and deliver on critical and high visibility projects. We are looking for a Risk Manager to manage critical and high impact global events and escalations. The ideal candidate should be passionate about helping us ensure that customers may make great purchase decisions and that brand owners and sellers using Amazon are successful listing and selling their products. Your decisions are not only fundamental to helping protect customers and sellers but will help maintain the health of the Amazon catalog and product listings ecosystem. · The ideal candidate has a proven track record setting program strategy to deliver results. · Lead and support teams in responding to, investigating, managing and resolving high-impact incidents and escalations around product authenticity (counterfeit, trademark, copyright) and safety issues. · Take leading role in drafting and presenting deep-dive documents, including responses to senior executives and Correction of Errors (COE) reports. · Analyze existing policy and process gaps, and develop solutions to close them. · Own and/or manage projects designed to improve operational and process efficiency. This will include accessing and analyzing data and working extensively with external teams. · Closely monitor media and global events to anticipate and mitigate potential risks. Be comfortable using data to analyze trends, predict and fix problems before they happen. · Use high-level judgment to own our most complex enforcement decisions.Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. About the teamHere at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Experience handling confidential information ...

Selling Partner Trust and Store Integrity (TSI) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners, vendors and Amazon from fraud, counterfeit, and abuse as well as providing world‐class support and building loyalty with Amazon’s millions of selling partners. The Special Projects and Investigations (SPI) team within SPS protects Amazon customers and stores by launching investigative projects and detection mechanisms by deep diving key events within the bad actor lifecycle to detect abuse at the earliest point and close the gap for bad actors. Our growth requires highly skilled candidates who move fast, have an entrepreneurial spirit to create new solutions, a tenacity to get things done, thrive in an environment of ambiguity and change, and are capable of breaking down and solving complex problems. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.We catch bad actors and stop online fraud. It’s fun! It’s hard! It matters! We are passionate about protecting our selling partners and customers from bad actors and want a candidate that shares that passion. Amazon is one of the world’s most trusted companies. Help us keep it that way. To achieve this, we are looking for an experienced Risk Manager with background in risk/digital fraud and vendor management/risk, to manage critical and high impact vendor investigations and decisions. The ideal candidate should be passionate about using and understanding data to discover bad actor trends and helping us ensure that customers make great purchase decisions and that brand owners and sellers using Amazon are successful listing and selling their products. Your decisions are not only fundamental to helping protect customers and sellers but will help maintain the health of the Amazon catalog and systems.Key job responsibilities- Investigate risk and abuse of 1p retail vendors utilizing data to scale detection.- The ideal candidate has a proven track record of delivering results in highly ambiguous and fast-moving environments. - Lead and support teams in responding to, investigating, managing and resolving high-impact incidents and escalations around 1P vendors. - Use high-level judgment to own complex investigations and enforcement decisions driven through data. - Analyze large datasets to identify anomalies and trends that can be used to identify abuse at scale. - Own and/or manage projects designed to improve operational and process efficiency. This will include accessing and analyzing data and working with partner teams. - Closely monitor media and global events to anticipate and mitigate potential risks. Be comfortable using data to analyze trends, predict and fix problems before they happen.A day in the lifeThis role is focused on the identification and enforcement of bad and abusive vendors. Each day is different as new behaviors and trends are constantly discovered. You will be making high judgement decisions and taking direct actions to stop bad actors on worldwide stores as early as possible. While taking direct actions you will need to share your observations and trends with partner teams to constantly improve detection mechanisms. You are on the front lines of protecting Amazon customers and stopping abuse in our stores.BASIC QUALIFICATIONS- 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Bachelor's degree or equivalent- Exceptional written communication skills: able to write, clearly and succinctly- Exceptional ownership and bias for action: willing to move quickly and decisively- Strong critical thinker with the vision to work both tactically and strategically- Proficiency in Microsoft Excel- Proven analytical thinking with a natural tendency to use data in decision-making and prioritization- High level of integrity and discretion to handle confidential information ...

The Regulatory Intelligence, Safety and Compliance (RISC) team's charter is to protect Amazon customers from products that are illegal, illegally marketed, unsafe, or otherwise prohibited by Amazon policies. Within this, the CS2I team's remit is to protect customer trust and safety by detecting products that violate our compliance policies and building the best user experience possible. We need your passion, critical thinking, and innovative ideas to help deliver on our ambitious goals. Given the size of our store, you’ll have a unique opportunity to operate at unmatched scale, making decisions that impact tens of millions of products and Amazon shoppers worldwide.Key job responsibilitiesAmazon is looking for a Program Manager to own a portfolio of global trust and safety programs, partnering with teams across the company to both design and build new tools for detection and enforcement, and to drive improvements in the customer experience at a global scale. You will set the vision, direction and execution of key deliverables in the product safety space, developing business cases and requirements, and prioritizing competing opportunities. You will be the author of strategic documents that surface key learnings, ideas and provide recommendations for leadership.You will work with a wide range of global cross-functional teams to build policies, and partner with technology and science teams to build scalable compliance systems, understanding customer needs, defining clear project plans and executing to high expectations in a fast-paced and highly visible policy delivery area.About the teamHere at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.BASIC QUALIFICATIONS- 5+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Bachelor's degree or equivalent- Experience in compliance program management, legal, governance, audit, risk/loss prevention, or equivalent- Experience establishing successful partnerships with internal and external teams to execute tactical initiatives or equivalent ...

Amazon has built a reputation for excellence with recent examples of being named the #1 most trusted company for customers. To deliver on this reputation for trust, the Escalation Management & Prevention Team, part of Selling Partner Support, is tasked with identifying and preventing abuse for our customers and brand owners worldwide. Our growth requires leaders who move fast, have an entrepreneurial spirit to create new solutions, have an unrelenting tenacity to get things done, and are capable of breaking down and solving complex problems. The Selling Partner Support team designs and implements policies, tools and technology innovations to protect customers. Our team is looking for leaders to take ownership of these various areas and deliver on critical and high visibility projects. We are looking for a Risk Manager with strong analytical and investigative skills to manage critical and high impact global events and escalations. The ideal candidate should be passionate about helping ensure customers make great purchase decisions and that brand owners and sellers are successful selling their products. This role involves interacting through several channels and using large data sets to identify potential risks, discovering patterns of risks, and performing in-depth analysis. Key job responsibilities· Lead and support teams in responding to, investigating, managing and resolving high-impact incidents and escalations.· Take the leading role in drafting and presenting deep-dive documents clearly and concisely using Amazon Writing guidelines in responses to senior executives.· Identify gaps and risks in Amazon's current mechanisms and policies and recommend solutions to product/policy owning teams.· Own and/or manage projects designed to improve operational and process efficiency. This will include accessing and analyzing data and working extensively with external teams.· Effectively prioritize opportunities in an ambiguous environment.· Closely monitor media and global events to anticipate and mitigate potential risks. Be comfortable using data to analyze trends, predict and fix problems before they happen.· Use high-level judgment to own complex enforcement decisions.A day in the life· Deep dive incoming L8+ escalations, identify and complete initial resolving actions.· Complete initial draft of Write-Ups(WUs) and identify root cause gaps.· Set and lead meetings with program and partner teams to develop preventatives working through any disagreements that arise.· Deliver WUs within designated SLAs.· Identify and drive or contribute to projects that improve EMP processes, reduce customer risk, and improve seller experiences.· Investigate and close ad hoc requests brought by leadership. About the teamOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to help each team member develop into a better-rounded professional.BASIC QUALIFICATIONS- 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Bachelor's degree or equivalent- Experience handling confidential information ...

Amazon's Perfect Order Experience team works to ensure that buyers receive authentic products in the condition and with the functionality they are expecting. We design and implement policies, tools, and technology innovations to protect the buying experience on Amazon. Our greatest challenge is protecting buyer trust without unjustly harming good selling partners. To strike the right balance, we invest in mechanisms which allow us to accurately identify and mitigate risk, and to quickly correct and learn from our mistakes. This strategy includes continuously evolving enforcement policies, iterating our Machine Learning risk models, and exercising high‐judgement decision‐making where we cannot apply automation.We are looking for a Risk Manager with a passion for data and delivering results to discover and solve negative customer experiences. You will enjoy working with one of the richest data sets in the world, uncovering customer issues and developing innovative solutions while working across various teams within Amazon. You will possess the ability to see your insights drive the creation of real tools and features for our customers and thousands of merchants participating in our Marketplace on a regular basis.The ideal candidate will be an innovative leader who obsesses over customers and empathizes with their pain of receiving sub-optimal products. They will be energized by working with cross-functional teams. and has a proven track record of succeeding in ambiguous situations. They will be comfortable with visualizing data and conceptualizing programs with a sharp focus on business outcomes. They will use data to guide decisions and prioritization, and will deliver results that help customers and sellers. They will have track record of working across policy, legal, product, engineering, data science and operations teams to deliver successful program launches.Key job responsibilitiesThis Risk Manager can expect to:- Understand Customer concerns and develop a good understanding of returns due to issues related to product quality.- Define roadmaps to achieve business goals, which includes solving for key drivers of Customer issues and designing solutions that eliminate issues- Design, develop, and deploy programs in partnership with product, engineering, policy and science teams- Work with business stakeholders and tech teams to define needs, build solutions, and measure results- Clarify and drive short-term and long-term project priorities and commitments, as well as establish and maintain clear chains of project and program management and accountability- Lead and manage day-to-day program requirements with operations teams and program and product managers- Plan and conduct product/business reviews and reporting, including program flashes, budgeting, ops optimization- Report on key metrics and performance indicators to measure overall program and product performance and provide foundation for continuous improvementAbout the teamHere at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.BASIC QUALIFICATIONS- 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Bachelor's degree or equivalent- Experience handling confidential information- Experience with SQL and Excel ...

Job ID: 2796251 | Amazon.com Services LLC Amazon's Perfect Order Experience team works to ensure that buyers receive authentic products in the condition and with the functionality they are expecting. We design and implement policies, tools, and technology innovations to protect the buying experience on Amazon. Our greatest challenge is protecting buyer trust without unjustly harming good selling partners. To strike the right balance, we invest in mechanisms which allow us to accurately identify and mitigate risk, and to quickly correct and learn from our mistakes. This strategy includes continuously evolving enforcement policies, iterating our Machine Learning risk models, and exercising high‐judgement decision‐making where we cannot apply automation. ...

The Regulatory Intelligence, Safety and Compliance (RISC) team's charter is to protect Amazon customers from products that are illegal, illegally marketed, unsafe, or otherwise prohibited by Amazon policies. RISC Risk Manager will be a part of the Business and Legal Support (BLS) team which provides strategic support for high-priority requests from legal partners, regulators, law enforcement, and business. In this role the PM will drive short-term solutions for immediate issues, and find long-term solutions to address the root cause. They will bring together legal, technical, and business stakeholders to help drive engagements with key regulators and business partners.Key job responsibilities• Responsible for coordinating cross-functional responses to inquiries from regulators, law enforcement, and internal teams regarding restricted products• Define, develop, and manage mechanisms to facilitate rapid response to inquiries and escalations• Regularly assess and lead strategic remediations related to deficiencies identified in inquiries• Perform analysis of data from a variety of sources to identify possible risk indicators.• Perform incident triage, to include determining scope, urgency, and potential impact, identifying the specific vulnerability, and making recommendations that enable expeditious remediation. Perform escalation trend analysis and reporting.• Coordinate with Legal teams to support pro-active stakeholder engagement with timely data and analysis• Analyzing escalations from various sources within Amazon to determine possible root causes and identifying preventative actions.• Work with a wide range of cross-functional teams to communicate Amazon's compliance strategies to regulators and other external stakeholders• Communicate regularly with leadership and ensure consistent reporting against regulatory and business commitments• Develop and present deep-dive documents and reports on policy and process gaps to senior executives.About the teamRISC - Business and Legal Support (BLS) provides strategic support for high-priority requests from legal partners, regulators, law enforcement, and business. BLS drives short-term solutions for immediate issues, and finds long-term solutions to address the root cause.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Bachelor's degree or equivalent- Experience handling confidential information- Previous experience leading compliance programs and/or time-sensitive regulatory engagements- Advanced SQL Skills. Demonstrated ability to source and analyze data to drive business reporting- Experience delivering initiatives from conception through completion- Experience leading process management and process improvement initiatives- Proven ability to define strategies in order to solve ambiguous problems- Experience preparing reports identifying findings and providing recommended remediation strategies and solutions ...

The Regulatory Intelligence, Safety and Compliance (RISC) team's charter is to protect Amazon customers from products that are illegal, illegally marketed, unsafe, or otherwise prohibited by Amazon policies. RISC Risk Manager will be a part of the Business and Legal Support (BLS) team which provides strategic support for high-priority requests from legal partners, regulators, law enforcement, and business. In this role the PM will drive short-term solutions for immediate issues, and find long-term solutions to address the root cause. They will bring together legal, technical, and business stakeholders to help drive engagements with key regulators and business partners.Key job responsibilities• Responsible for coordinating cross-functional responses to inquiries from regulators, law enforcement, and internal teams regarding restricted products• Define, develop, and manage mechanisms to facilitate rapid response to inquiries and escalations• Regularly assess and lead strategic remediations related to deficiencies identified in inquiries• Perform analysis of data from a variety of sources to identify possible risk indicators.• Perform incident triage, to include determining scope, urgency, and potential impact, identifying the specific vulnerability, and making recommendations that enable expeditious remediation. Perform escalation trend analysis and reporting.• Coordinate with Legal teams to support pro-active stakeholder engagement with timely data and analysis• Analyzing escalations from various sources within Amazon to determine possible root causes and identifying preventative actions.• Work with a wide range of cross-functional teams to communicate Amazon's compliance strategies to regulators and other external stakeholders• Communicate regularly with leadership and ensure consistent reporting against regulatory and business commitments• Develop and present deep-dive documents and reports on policy and process gaps to senior executives.About the teamRISC - Business and Legal Support (BLS) provides strategic support for high-priority requests from legal partners, regulators, law enforcement, and business. BLS drives short-term solutions for immediate issues, and finds long-term solutions to address the root cause.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Bachelor's degree or equivalent- Experience handling confidential information- Previous experience leading compliance programs and/or time-sensitive regulatory engagements- Demonstrated ability to source and analyze data to drive business reporting- Experience delivering initiatives from conception through completion- Experience leading process management and process improvement initiatives- Proven ability to define strategies in order to solve ambiguous problems- Experience preparing reports identifying findings and providing recommended remediation strategies and solutions ...

Selling Partner Trust and Store Integrity (TSI) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners, vendors and Amazon from fraud, counterfeit, and abuse as well as providing world‐class support and building loyalty with Amazon’s millions of selling partners. The Special Projects and Investigations (SPI) team within TSI protects Amazon customers and stores by launching investigative projects and detection mechanisms by deep diving key events within the bad actor lifecycle to detect abuse at the earliest point and close the gap for bad actors. Our growth requires highly skilled candidates who move fast, have an entrepreneurial spirit to create new solutions, a tenacity to get things done, thrive in an environment of ambiguity and change, and are capable of breaking down and solving complex problems. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.Key job responsibilitiesWe catch bad actors and stop online fraud. It’s fun! It’s hard! It matters! We are passionate about protecting our selling partners and customers from bad actors and want a candidate that shares that passion. Amazon is one of the world’s most trusted companies, help us keep it that way! To achieve this, we are looking for an experienced Risk Manager to join our team with background in risk/digital fraud, abuse, or infringement, to conduct critical, high impact, quick-turn investigations and make high judgement decisions. The ideal candidate should be passionate about using and understanding data to discover bad actor trends and help us ensure that customers make great purchase decisions and our selling partners using Amazon are successful listing and selling their products. Your decisions will help proactively identify risk and take direct, high confidence actions to protect Amazon customers, selling partners, and help maintain the overall health of Amazon's WW stores.- The ideal candidate has a proven track record of delivering results in highly ambiguous and fast-moving environments. - Lead and support the team in responding to, investigating, managing and resolving high-impact incidents around product authenticity (counterfeit, trademark, copyright) and safety issues.- Use high-level judgment to own complex investigations and enforcement decisions driven through data.- Closely monitor media and global events to anticipate and mitigate potential risks. Be comfortable using data to analyze trends, predict and fix problems before they happen.- Own and/or manage projects designed to improve operational and process efficiency.A day in the lifeThis role is focused on delivering results by identifying and enforcing bad actors. Each day is different as new behaviors and trends are constantly discovered. You will be making high judgement decisions and taking direct actions to stop bad actors on WW stores as early as possible. While taking direct actions you will need to share your observations and trends with partner teams to constantly improve detection mechanisms. You and the team are on the front lines of protecting Amazon customers and stopping abuse in our stores.About the teamOur team is comprised of experts in the risk domains like fraud, cybersecurity, data security, internal risk, threat intelligence, regulatory compliance, vendor risk, etc. with strong data analysis skills and and judgement. We complement specialized skills with broad risk experiences gathered through years of experience to deliver results - we wear a lot of hats, move quickly, and are frugal to the core by doing things ourselves whenever possible. We speak 15 different languages, value diverse experiences and natural curiosity, and celebrate learning and taking risks. We make mistakes, learn from them, and support each other.Our work is to solve hard puzzles - typically with data and always with a lot persistence and curiosity. If you like the sound of that, come join us.BASIC QUALIFICATIONS- 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Bachelor's degree or equivalent- Experience handling confidential information ...

The Special Projects and Investigations (SPI) team protects our store by launching programs and mechanisms to detect abuse at key events and break the ROI for external and internal bad actors to make abuse no longer profitable in our stores. The Triage team within SPI reviews appeals, conducts reinstatement audits and account review requests from SPS partner teams for customer and SP accounts that are enforced by SPI for new and emerging Modus Operandi (MO). In addition, we triage partner team requests as well as legal/executive escalations to ascertain which teams (SPI and non-SPI) owns the appropriate scope and workflows to provide further dive deep investigation to address the risk. Through our follow-up investigations, we highlight false positives, if any, to the enforcement teams and provide a feedback loop on seller and buyer experiences.Key job responsibilitiesA Risk Manager in the SPI Triage team is responsible for an independent review of the Selling Partner (SP) accounts enforced by SPI for bad actor behavior. While providing resolving actions to these requests, they also evaluate trends and patterns in SP appeals and related accounts to discover larger ring of bad actor accounts and 3P service providers enabling bad actor behavior and share the findings with SPI partner teams. This role is also responsible for evaluating Legal escalations for SPs and Brands enforced for incentivized reviews, handle dropship and ASIN misbranding appeals. They will also conduct a preliminary dive deep on the investigation requests received from SPS partners and triage it internally within SPI with actionable findings. A RM in SPI Triage will act as a SME for multiple abuse vectors that bad actors utilize to commit abuse. This role will act as a resource for the team by leveraging their expertise in root cause analysis, high judgment decision making, and sharing current trends around bad actor activities within their risk program. A RM will operates with considerable autonomy and discretion and show bias in actions to protect Amazon customer and selling partners by reviewing risk signals and upholding enforcement decision for bad actor accounts and brands. They will leverage existing SOPs to accurately assist in decision making and will have the mandate to work across teams and with leaders to make quick and innovative decisions for ambiguous scenarios. A day in the lifeA RM with the SPI Triage team will manage, triage and resolve complex cases and processes while maintaining a high quality on actions taken. SPI operates in a highly complex and ambiguous space that requires creative investigative thinking to deep dive uncommon scenarios typically lacking normal risk signals. This role is responsible for managing the lifecycle of a complex cross-functional risk program/s around the review of bad actors signals and mechanisms they utilize to commit abuse. This role will understand what risk tolerance levels are and make recommendations to the partner teams about them, based on data evidence. They will partner with SPI internal and SPS teams by providing relevant risk data and learning to improve processes and ensure accurate actions are taken to mitigate risk. The role will ensure the program stays aligned with the risk strategy, regulations, policies, and organizational objectives. A RM understands business needs and influences process improvements. This role will leverage multiple risk indicators to test and prove hypotheses, size the issue, share information and provide recommendations to partner teams on process changes. automate and scale bad actor detection. BASIC QUALIFICATIONS- 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Bachelor's degree or equivalent- Experience handling confidential information- Experience with SQL and Excel- Experience establishing successful partnerships with internal and external teams to execute tactical initiatives or equivalent- Experience with research and investigation skills or equivalent- Knowledge of programming and scripting languages, in particular Python.- Ability to conduct technical research across several layers of the tech stack and automating tools- Strong analytical, problem-solving, and critical thinking skills. ...

At Amazon, our Buyer Safety Experience team is dedicated to empowering customers with the information they need to make safe and informed purchasing decisions. We're at the forefront of designing and implementing cutting-edge experiences, tools, and technologies that protect and enhance the Amazon buying experience. Our mission is to maintain buyer trust without disrupting the customer journey. We achieve this delicate balance through innovative display experiences that accurately identify and mitigate risks while allowing us to learn and adapt quickly. As a valued team member, you'll have the opportunity to: 1. Shape the future of buyer experiences for both new and existing products and services 2. Identify and implement improvements to customer experiences, processes, and risk controls 3. Develop risk assessment research and mechanisms to help evaluate threats 4. Define technological, procedural, and control enhancements to mitigate identified risks 5. Collaborate with business, operations, and technology teams to manage risks effectively 6. Influence and strengthen the risk culture across Amazon's Buyer Safety Experience 7. Engage with stakeholders throughout the company, including public policy, risk, compliance, and legal functions This global role offers an exciting opportunity to thrive in a dynamic, fast-paced environment. The ideal candidate will excel at: - Balancing strategic thinking with tactical, detailed execution - Working independently and tackling ambiguous problems - Identifying and addressing significant challenges - Adapting to rapid and frequent changes Join us in our mission to protect Amazon's customers and contribute to a safer e-commerce ecosystem.As a successful candidate you will have the opportunity to participate in creating new buyer experiences of new products and services, as well of our existing processes and systems. You will identify opportunities to improve the customer experience, processes and controls to mitigate risk and improve operational performance. You will also contribute to the development of risk mechanisms to help the business identify and evaluate internal/external risks, and help define the technology, processes, and control improvements required to mitigate them. You will work with business, operations, and technology teams to help them manage risks to their business, while influencing the broader risk culture across Amazon’s Buyer Safety Experience. You will also engage with stakeholders across the company, including other specialized fraud, risk, compliance, and legal functions. This position supports a global organization and is an exciting opportunity to be a part of a dynamic and high paced environment. You must be comfortable with balancing strategic thinking with tactical, detailed execution while working independently, sorting through ambiguously defined problems, identifying and facing big challenges and adjusting to sudden and frequent change. A day in the lifeHere at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.About the teamOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to help each team member develop into a better-rounded professional.BASIC QUALIFICATIONS- 6+ years of compliance, audit or risk management experience- Knowledge of Microsoft Office products and applications at an advanced level- Bachelor's degree or equivalent ...

Do you want to create worldwide impact in robotics while solving challenges at the edge of robotics research? Our team in Amazon Robotics builds high-performance, real-time robotic systems that can perceive, learn, and act intelligently alongside humans - at Amazon scale. Our mission is to enable robots to interact safely, efficiently, and fluently with the clutter and uncertainty of real-world fulfillment centers. Our solutions enable robots to learn from their own experiences, from each other, and from humans to build intelligence that feeds itself.We are seeking an experienced Robotics Control Engineer to join our Motion Planning and Control team. In this role, you will leverage your experience and insights gained from delivering systems to help lead us in developing products that are both innovative and scalable. Working with a world-class team of experts in motion planning, control theory, computer vision, machine learning, and robotic hardware design, you will apply the latest research trends to tackle complex real-world challenges. Together, we aim to achieve high-impact algorithmic advancements in areas such as closed-loop control, robotic grasping, and manipulation in high-contact environments - each of which carries significant value for our current and future fulfillment networks.Key job responsibilities- Design, simplify and continuously improve system controls architecture including machine control code, networking, electrical design and safety design- Develop controls code utilizing structured text on Codesys platforms- Identify and implement system optimizations- Work closely with hardware and software engineering team members to drive scalable, real-time implementations- Partner closely with hardware engineering team members on developing systems from prototyping to production level- Launch, test, and debug our systems both in the lab and in the field- Develop tools and best practices for system monitoring and troubleshooting, including HMI development.- Work with stakeholders across hardware, science, and operations teams to iterate on systems design and implementation- Contribute to value engineering of the system’s electrical and controls hardware components- 15% travel expected to support onsite system testingA day in the lifeAmazon offers a full range of benefits for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- 3+ years of experience developing production motion control systems for robotics or industrial automation- 1+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience- BS / MS Mechanical or Electrical Engineering (or similar field)- Experience with C++, CodeSys, Allen-Bradley PLCs, Siemens PLCs, or similar- Demonstrated experience with IEC standards (eg IEC 61131-3) for programming controls for robotics- Working knowledge of Version Control GIT- Knowledge of systems engineering fundamentals (networking, storage, operating systems)- Demonstrated experience with Functional Safety standards- Demonstrable skills in developing testable applications- Solid debugging skills and the ability to diagnose and solve difficult problems- Dedication to rigorous testing practices and design process flows- Ability to resolve complex issues in creative, efficient, and effective ways- Excellent written and oral communication skills ...

The Amazon Robotics team is seeking broad, curious engineers to join our robotic manipulation team. We holistically design, build, and deliver end-to-end robotic systems. Our team is also responsible for core infrastructure and tools that serve as the backbone of our robotic applications, enabling roboticists, machine learning scientists, software engineers, and hardware engineers to deploy systems in the field.As a Robotics Electrical Engineer, you will design, build, and test innovative robotic workcells and module designs such as robotic end of arm tools for our robot FC solutions. Key job responsibilities• Work with an interdisciplinary team to design new robotic industrial automation servo driven workcells from concept to production, and improve and maintain existing product designs.• Design of industrial control panels and complex electrical systems, including: layouts, schematics, BOM, documentation for fabrication, coordination with build/procurement, certification/QC and field support.• Write requirements and functional specifications, design verification plans, and functional test procedures.• Develop field support hardware diagnostics tools, documents, and training to resolve issues in high complexity FC system installations.• Work with the Operations, Manufacturing, Supply Chain and Quality organizations, as well as vendors to ensure a smooth production transition of design changes.• Deep-dive drive electronics issues, optimize configurations, develop and execute tests to verify functionality.• Travel to vendors, installation sites, and manufacturing partners to ensure high quality bar is maintained.A day in the lifeAmazon offers a full range of benefits for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- 4+ years of working in mechanical engineering or equivalent experience- Experience with prototyping and implementation ...