Seattle

This role can be based in our approved office locations in Seattle, WA. Do you enjoy having ownership to create daily and long-term strategic impact on customers and businesses?As a Senior Customer Success Manager with Amazon Vendor Services, you will work with Amazon’s top vendor partners, influencing growth across their businesses on Amazon.com and improving end-customer experience. You will provide data driven strategic insights and ensure high operational standards. Your personal engagement and analytical skills are key to developing, influencing, and implementing strategic joint business plans with vendors.The Amazon Vendor Services Team works with Vendors who sell products such as:BEATS (Business, Electronics, Automotive, Technology, Solutions) – Business Solutions, Auto, Camera, Office, Wireless, PC & SoftwareOur goals include providing the best vendor experience, a rewarding Senior Customer Success Manager experience, and ultimately to enhance the experience of our end customers. You will collaborate with a team of 6-10 Senior Customer Success Managers to innovate, continuously improve, learn, and grow for the benefit of both vendors and Amazon’s millions of customers.The teams are supportive, engage regularly for fun events, and encourage each other in continuous improvement. Senior Customer Success Managers have a clear path to roles across Amazon, including a direct path to management within our team. We work hard to ensure your individual professional growth.Daily Roles and Responsibilities: Act as the primary point of contact and as the internal advocate for vendor issues, questions, requests, escalations, and concerns Identify, advise, and execute strategic vendor priorities across marketing, merchandising, and supply chain management Analyze data from multiple sources and present recommendations to vendors on trends and opportunities Provide oversight, support, and strategic business recommendations while working with internal teams to ensure operational performance Develop and deliver reports to vendors specific to their needs and strategic growth goals Educate vendors on tools, policies, processes, and relevant growth opportunities through Amazon programs and products Engage multiple stakeholders to problem solve, surface defects, extract and analyze data, and drive continuous improvement for your vendors and the organization Identify, solve, and scale process improvements across the team and broader organization Manage challenging account goals, problems, and projectsBASIC QUALIFICATIONS • Bachelor’s Degree • 4+ years of experience in business relationship management, customer success, account management, vendor management, or related fields• Proficiency in Excel including complex formulas, pivot tables, and data manipulation• Demonstrated ability in data analysis, reporting, and forecasting for guiding decisions in ambiguous environments• Proficiency in Microsoft Office Suites, Microsoft OneNote, and ability to learn new tools quickly• Strong written and verbal communication skills for concise and accurate responses• Excellent organizational skills including prioritization and managing multiple projects in fast-paced settings• Attention to detail and strong problem-solving skills• Proven ability to learn tools and processes then effectively using them to provide service• Proven track-record of taking ownership and driving results• Comfortable working in a diverse group and contributing to an inclusive culture ...

Are you driven to make impactful changes within Amazon's largest and most visible Retail brands? Do you possess a passion for customer-centric leadership, a knack for analyzing complex data, and a talent for driving high-impact improvements? Consider applying for the Sr. Customer Success Manager role within our Amazon Vendor Services (AVS) Signature Team!The AVS Signature Team excels in data-driven analysis to create actionable solutions, focusing on enhancing vendor performance. As custodians of the end-to-end promotional strategy, we meticulously plan and execute every detail to deliver optimal promotional events. We take pride in our role as owners of the catalog relationship with our offshore team, ensuring the organization and optimization of the on-site experience. Known for our agile prioritization and strong customer-centric approach, we collaborate closely with Vendor Manager, Supply Chain, and Marketing teams to develop joint business plans that drive strategic initiatives and foster mutual success.We are seeking a Sr. Customer Success Manager with deep expertise in leveraging data analysis, inventory optimization, and customer experience enhancement to drive impactful results. The ideal candidate will have strong account/vendor management skills, exceptional prioritization abilities, and thrive in fast-paced and complex ecosystems. They should demonstrate unwavering customer focus, creative problem-solving skills, and a confident approach to navigating ambiguity. Leveraging advanced analytics, they will identify growth opportunities, streamline operations, and ensure exceptional experiences for both vendors and customers. Excellent interpersonal and communication skills are crucial, enabling them to establish trusted advisor relationships with our vendor partners.Key job responsibilitiesAs a Sr Customer Success Manager, you will:• Utilize advanced data analysis to uncover growth opportunities and optimize operations• Provide tactical support to vendors to ensure prompt resolution • Be the end-to-end owner of the vendors promotional events• Drive a strong on-site experience for our customers by partnering with the catalog team(s)• Build trusted relationships with vendors and advocate for their needs within Amazon• Collaborate cross-functionally to deep dive and resolve complex vendor issues• Educate vendors on Amazon's tools, policies, and growth strategiesBASIC QUALIFICATIONS• Bachelor’s Degree• 4+ years of experience in business relationship management, customer success, account management, vendor management, or related fields• Proficiency in Excel including complex formulas, pivot tables, and data manipulation• Demonstrated ability in data analysis, reporting, and forecasting for guiding decisions in ambiguous environments• Proficiency in Microsoft Office Suites, Microsoft OneNote, and ability to learn new tools quickly• Strong written and verbal communication skills for concise and accurate responses• Excellent organizational skills including prioritization and managing multiple projects in fast-paced settings• Attention to detail and strong problem-solving skills• Proven ability to learn tools and processes then effectively using them to provide service • Proven track-record of taking ownership and driving results • Comfortable working in a diverse group and contributing to an inclusive culture ...

Senior Customer Success Manager, Home & Lifestyle Job ID: 2786910 | Amazon.com Services LLC Amazon Vendor Services has teams in multiple locations. This role can be based in one of our approved office locations in Seattle, WA or Santa Monica, CA dependent on business need. ...

AWS is one of Amazon’s fastest growing businesses, servicing millions of customers in more than 190 countries, reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of global industry leaders. AWS customers include some of the most innovative startups like Netflix, Pinterest, Airbnb, and Instagram as well as some of the largest global enterprises like Shell International, Unilever, Hitachi, Sharp, Bristol-Myers Squibb, and Samsung. AWS is seeking an experienced Contact Center as a Service (CCaaS) Customer Success Specialist for Amazon Connect. Connect was born out of Amazon’s own need for the best CCaaS solution that works at scale, while improving customer experience. Today, Connect is one of AWS's fastest growing services, leveraging native generative AI capabilities to improve customer and employee experiences. As a Connect Customer Success Specialist, you will act as a strategic advisor to customers, helping them innovate and optimize their contact center and customer experience through adoption of the Connect capabilities. You will lead cross-functional field teams in sales, solutions architecture, partner sales, product, and will work at the CxO level with customers to maximize the value of their Connect investment. The ideal candidate will have enterprise sales and/or consulting experience in Contact Center as a Service or similar SaaS solutions in areas such as telecommunications, VoIP, and/or or CRM/ERP applications. You will be passionate about customer experience and advocacy and bring the voice of the customer into the product development process. You will enjoy solving complex problems; our customers will rely on your guidance to scale Connect across their complex global businesses, overcoming technical and organizational roadblocks on the way.Key job responsibilities* Serve as the primary point of contact for a portfolio of strategic customer accounts, managing relationships and being a strategic advisor, driving enterprise-wide adoption of Connect. * Deliver compelling presentations, product demos, sample solutions and programs, events, and discussions to enable customer success. * Build customer skills and proficiency with Connect. * Engage with C-level stakeholders to understand the value proposition of Connect and uncover new areas of business value. * Develop account plans in conjunction with field teams. * Meet annual revenue targets through increased adoption of Connect. * Work with partners and ISVs to extend reach & drive adoption of AWS solutions.A day in the lifeThe Amazon Connect Customer Success Specialist (CSS) will create a matrix environment with resources from our partner community, Professional Services, AWS account teams, and Connect service team members to drive customer success. A CSS will run attach service plays, customer engagements to drive adoption of migrating services, work with our partner community to scale and align key members of the services team for optimization and retention efforts. Last, a CSS will uncover cases that align to Connect unique business value to be shared with AWS Marketing. About the teamThe Customer Experience specialist team helps customers learn about and adopt Amazon Connect. We are one of the fastest growing AWS services and a leader in the Contact Center as a Service (CCaaS) category. As an AI-powered cloud contact center, Amazon Connect delivers a rapid pace of innovation that enables companies to unlock bar raising experiences for customers and agents at lower cost.Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.BASIC QUALIFICATIONS- 5+ years’ experience in enterprise sales, business development, and/or consulting with SaaS Contact Center and Customer Experience products.- 5+ years of business development, partner development, sales or alliance management experience.- 7+ years of experience driving technology initiatives- Experience with managing complex, multi-stakeholder projects and delivering solutions.- Six Sigma, PMP or SAFe certified or related experience.- Bachelors or equivalent experience ...

Amazon’s Global Tax Services team seeks an exceptionally capable and motivated individual to help deliver the analytics support to our global analytics products. The right individual should have in-depth ability to work with or an appetite to work with large data and solid business judgment capable of delivering the right system configurations with a tax and accounting context. Key job responsibilitiesThis role performs a wide variety of responsibilities for the Global Tax organization including:- Perform hands on detailed data research and analysis of a large financial data set, utilizing query tools like SQL, Alteryx etc; Investigate, troubleshoot and resolve data quality issues.- Define business requirements for technical development based on analysis of data sets.- Work with customer teams to identify improvements in efficiency and controllership for their current data processes; teach them how to utilize the designed reporting and functionality in their processes.- Build and maintain relationships with our key technology providers, as well as, other technical teams across Amazon- Explain financial/technical concepts and analysis implications clearly to a wide audience and translate business objectives into actionable analyses. About the teamWe are a fast growing team supporting Corporate Tax function. We seek candidates who are eager and able to learn new content quickly, who are willing to go into unfamiliar territory, and who possess ironclad judgment and integrity around confidential information.BASIC QUALIFICATIONS- Bachelor's degree in finance, accounting, business, economics, engineering , analytics, mathematics, statistics or a related technical or quantitative field- 5+ years of writing SQL queries and creating business intelligence reports using Tableau, Power BI experience- 5+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experience- 2+ years of tax, finance or a related analytical field experience ...

Senior Data Analyst, Global Tax Services Job ID: 2728548 | Amazon.com Services LLC Amazon’s Global Tax Services team seeks an exceptionally capable and motivated individual to help deliver the analytics support to our global analytics products.The right individual should have in-depth ability to work with or an appetite to work with large data and solid business judgment capable of delivering the right system configurations with a tax and accounting context. ...

Job Description Why Jerry? Join a pre-IPO startup with capital, traction and runway ($240M funded | 40X revenue growth in 4 years | $2T market size) ...

Amazon’s Selling Partner Insights and Analytics (SPIA) organization is seeking an experienced Data Engineer (DE) who will be a key contributor in architecting and building data platforms that directly impact sellers experience on Amazon. If you are a self-starter, someone who thrives in a fast-paced and ever-changing environment, with an uncanny knack and passion for developing data intensive applications, then you are the right candidate for our team. Join us at the Central analytics Team of Amazon's Selling Partner (SP) Support Org and become part of a global team that is redefining the future of e-commerce. With access to vast amounts of data, emerging technology, and a diverse community of talented individuals, you will have the opportunity to make a meaningful impact on the way sellers engage with our platform and customers worldwide. Together, we will drive innovation, solve complex problems, and shape the future of e-commerceKey job responsibilitiesAs a Data Engineer, you will be working in one of growing and challenging spaces of Selling Partner (SP) Support Org. You will design, implement and support scalable data infrastructure solutions to integrate diverse data sources, aggregate, curate data that can be used in reporting, analysis, machine learning models and ad-hoc data requests. You will be working on in-demand AWS big data technologies. You should have excellent business and communication skills to be able to work with business owners and Tech leaders to gather infrastructure requirements, design data infrastructure, build up data pipelines and data-sets to meet business needs. You stay abreast of emerging technologies, investigating and implementing where appropriate. BASIC QUALIFICATIONS- 7+ years of data engineering experience- Experience with data modeling, warehousing and building ETL pipelines- Experience with MPP databases such as Amazon Redshift- Experience in at least one modern scripting or programming language, such as Python, Java, Scala, or NodeJS- Experience mentoring team members on best practices ...

Job Description The Global E-Commerce team focuses on building data infrastructure and data product areas to support business engineering teams working directly. As a data engineer in the Global E-Commerce team, you will have the opportunity to build, optimize, and grow one of the largest data platforms in the world. You'll gain hands-on experience with various systems in the data platform ecosystem. Your work will have a direct and significant impact on the company's core products as well as hundreds of millions of users. ...

Senior Data Engineer, 3PX Private Pricing - Analytics & Insights Job ID: 2717021 | Amazon.com Services LLC Amazon Web Services (AWS) is a dynamic and rapidly growing business within Amazon and the leader in providing secure, reliable, scalable, and innovative services that help over a million businesses, governments, education, and not for profits across the globe scale and grow! AWS provides a wide set of scalable services to meet customer needs. ...

Job ID: 2820528 | Amazon Web Services, Inc. Amazon Web Services (AWS) is a dynamic and rapidly growing business within Amazon and the leader in providing secure, reliable, scalable, and innovative services that help over a million businesses, governments, education, and not for profits across the globe scale and grow! AWS provides a wide set of scalable services to meet customer needs. ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.We are calling on engineers who wants to contribute to a sustainable future through technology. Join us in developing solutions for renewable energy portfolio and reduce carbon footprint of our materials in data centers. In 2019, Amazon co-founded The Climate Pledge and made a commitment to achieve net-zero carbon by 2040 —10 years ahead of the Paris Agreement. We invited others to join us and there are now more than 300 businesses and organizations across 51 industries and 29 countries that have signed the Pledge, which means we are collectively coming at the climate crisis from nearly every sector and nearly every angle.As part of our efforts to decarbonize our business, we became the world’s largest corporate purchaser of renewable energy in 2020, and last year, we reached 85% renewable energy across our business, and are on a path to power our operations with 100% renewable energy by 2025.We recently announced that AWS will be water positive by 2030, returning more water to communities than it uses in its direct operations. To learn more about AWS’s water+ commitment visit: Water Stewardship.Come join the team that is building the tools and innovative technology to manage our growing portfolio of renewable energy investments, including solar, on-shore and off-shore wind farms.Key job responsibilitiesOur Data Engineers develop large data models for clients in energy, renewable resources, sustainability, and water sectors, enabling them to assess their portfolios. They help our data scientists create predictive models to enhance decision-making. A day in the lifeTo learn more, you can visit: amazon sustainability in the cloudAbout the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 5+ years of data engineering experience- Experience with data modeling, warehousing and building ETL pipelines- Experience with SQL- Experience in at least one modern scripting or programming language, such as Python, Java, Scala, or NodeJS ...

Job ID: 2817114 | Amazon Data Services, Inc. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. ...

Senior Data Engineer, Items and Offers Platform Job ID: 2816052 | Amazon.com Services LLC Amazon is a fast paced innovative company that is developing software that no one has attempted before. If you are a data engineer who is passionate about writing code and loves to build large scale data pipelines which are scalable, high throughput, fault tolerant and always available, then get in touch with us. ...

Job DescriptionJob Description You could work anywhere. Why us? Join a pre-IPO startup with capital, traction, and runway ($240M funded | 40X revenue growth in 4 years | $2T market size) ...

Senior Data Scientist - System Intelligence and Machine Learning, ISE Seattle, Washington, United States Software and Services Do you believe generative models can improve how we interact with our devices on a daily basis? Are you passionate about the user experience, and helping to make these improved interactions seamless, easy, and enjoyable? Join our team, and be at the forefront of pushing Apple Intelligence towards even greater heights, as we lead the industry in at-the-edge incorporation of generative technologies into everyday user experiences! The System Intelligence and Machine Learning (SIML) group is responsible for crafting machine learning solutions running at the edge on all Apple platforms (macOS, iOS, tvOS, watchOS), taking full advantage of vertical integration and co-design with Apple Silicon. Examples include image generation for Genmoji and Image Playground as part of Apple Intelligence, face recognition and scene classification in Camera and Photos, along with a host of other focused technologies in OCR, handwriting recognition, and computer vision. The group combines research and development in a dynamic and engaging environment. The successful candidate will join our data science team as a strong individual contributor. There are many exciting challenges and unsolved problems to explore, therefore, you will be an inspiring leader in the data science space with a demonstrable track record. ...

Senior Data Scientist , Amazon Partner Experience and Growth Job ID: 2850101 | Amazon.com Services LLC Amazon Worldwide Advertising is one of Amazon's fastest growing and most profitable businesses. Partner Experience and Growth (PEG) team leverages advanced analytics and experimentation to unlock value for our advertising partners and mutual customers i.e. the advertisers. The Science charter in PEG spearheads these efforts by optimizing the onboarding journey and providing data-driven insights to agencies and tool providers in the Amazon Ads ecosystem. Our proprietary tools provide granular visibility into what's working across audiences, creatives, targeting strategies, and more. These custom algorithmic recommendations uncover growth opportunities previously hidden in the data fog. Partners can confidently allocate budgets based on predicted performance, unlocking improved return on ad spend. Advertisers reap the benefits through expanded brand awareness, increased sales, and stronger customer loyalty over time. ...

Senior Data Scientist, Amazon Global Logistics Job ID: 2749904 | Amazon.com Services LLC Amazon Global Logistics is seeking an exceptional Senior Data Scientist to support pricing science for our imports business. This role will recommend, design, and deliver new pricing science innovations, collaborating closely with our larger science community, technology, data, and product teams.Key job responsibilities ...

Senior Simulation Scientist, Amazon Logistics Job ID: 2715312 | Amazon.com Services LLC Are you inspired by invention? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Last Mile Solutions Engineering team. WW AMZL Solutions Engineering team is looking to build out our Simulation team to drive innovation across our Last Mile network. We start with the customer and work backwards in everything we do. If you’re interested in joining a rapidly growing team working to build a unique, solutions advisory group with a relentless focus on the customer, you’ve come to the right place. This is a blue-sky role that gives you a chance to roll up your sleeves and dive into big data sets in order to build simulations and experimentation systems at scale, build optimization algorithms and leverage cutting-edge technologies across Amazon. This is an opportunity to think big about how to solve a challenging problem for the customers. As a Simulation Scientist, you are an analytical problem solver who enjoys diving into data from various businesses, is excited about investigations and algorithms, can multi-task, and can credibly interface between scientists, engineers and business stakeholders. Your expertise in synthesizing and communicating insights and recommendations to audiences of varying levels of technical sophistication will enable you to answer specific business questions and innovate for the future. As a simulation scientist, you will apply cutting edge designs and methodologies for complex use cases across Last Mile network to drive innovation. In addition, you will contribute to the end state vision for simulation and experimentation of future delivery stations at Amazon. Key job responsibilities • Design, develop, and simulate engineering solutions for complex material handling challenges considering human/equipment interactions for the Last Mile network • Lead and coordinate simulation efforts for optimal solutions through equipment specification, material flow, process design, ergonomics, associate experience, operational considerations and site layout • The candidate must have the ability to work with diverse customer groups to solve business problems and provide data solutions that are organized and simple to understand. • Working with technical and non-technical customers to design experiments, simulations, and communicate results • Develop, document and update simulation standards, including standard results reports • Create basic to highly advanced models and run "what-if" scenarios to help drive to optimal solutions • Work closely with internal teams to ensure that every detail is thought through and documented using Standard Operating Procedures and/or structured change control • Work closely with vendors, suppliers and other cross functional teams to come up with innovative solutions • Simultaneously manage multiple projects and tasks while effectively influencing, negotiating, and communicating with internal and external business partners • Conduct post-mortem on simulations, after implementation of new designs, in partnering with Safety and Operations A day in the life If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! ...

Job ID: 2846125 | Amazon.com Services LLC The Mission of Amazon's Artificial General Intelligence (AGI) team is to "Build world-class general-purpose intelligence services that benefits every Amazon business and humanity." Are you a data enthusiast? Are you a creative big thinker who is passionate about using data to direct decision making and solve complex and large-scale challenges? If so, then this position is for you! We are looking for a motivated individual with strong analytical and communication skills to join us. ...