Seattle

Are you looking for an opportunity to move fast and make a big impact? Do you want to help make shopping experiences even better for our customers? AmazonAPI is looking for an innovative and customer-obsessed Senior Technical Program Manager (Sr TPM) to lead large, complex and cross-functional engineering programs spanning Amazon’s worldwide shopping ecosystem. We power experiences like Search, Detail Page, Personalization, Cart and Checkout across all platforms including Amazon.com, mobile and voice shopping. You will shape and drive programs that deliver 100% of the experience builder’s data needs anywhere over the secure, external facing, and singular data plane.This position requires regular communication with executive management on status, risks and product strategy. Excellent listening, writing skills and strong technical competency are essential. The ideal candidate should focus clearly on both delivery and customers. You should have experience managing multiple complete product development cycles, possesses highly respected innovative abilities and expert product judgment.We will help you grow your already awesome skills: Building a great vision and leading a program to realize and deliver it. Finding inventive ways to solve seemingly impossible problems, and being great at balancing and prioritizing (and re-prioritizing) projects.There are very few places where you can have this much customer and business impact. If this sounds exciting, we’d love to talk to you.About the teamAmazonAPI's mission is to be the authoritative data plane for the Amazon.com website. Our goal is to be the one stop shop for any team's store data needs at Amazon. This means we provide APIs for all different types of data such as product data, customer data, deals data, etc.. Our service's traffic has doubled every year and it processes millions of transactions every second. We work on problems like building strongly typed client libraries, improving the developer experience, networking, caching, data security and how to run our platform efficiently and effectively.BASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Amazon Web Services (AWS) is looking for an experienced Senior Technical Program Manager to join the Product Compliance Infrastructure team within AWS Global Trade and Product Compliance (GTPC). A successful candidate will be responsible for supporting the development of data center equipment for AWS and customers around the world. As a key member of the Product Compliance team, candidates should be strong team-leaders who are able to innovate and thrive in a fast-paced environment.This Senior Technical Program Manager position will support the growth of an exciting new business within AWS. The new business is taking AWS services closer to our customers worldwide. This role will work to launch multiple new technology products each year, in many new countries, working with multiple manufacturing and design partners plus multiple AWS internal teams. Because of the pace and complexity of this program, candidates should thrive in a dynamic environment and have great abilities to work in a matrix organization. This roll is challenging and exciting, and will be very rewarding for the right candidate.AWS is at the forefront of providing a broad set of global cloud-based services including compute, storage, databases, networking, and enterprise applications, to help organizations move faster, lower IT costs, and scale. This is a dynamic business within Amazon.com, and one of the world’s fastest growing and evolving companies, with a team of exceptionally talented, bright and driven people. Global Trade and Product Compliance (GTPC) is responsible for ensuring that the infrastructure equipment necessary to support the AWS services are imported/exported in a compliant manner across the multiple countries where AWS operates and will expand, including all product certification/safety regulations.Key job responsibilities1. Engage with AWS Global Launch teams, AWS hardware design teams, certification laboratories, and OEM manufacturers to drive product certification schedules worldwide for strategic new AWS business.2. Drive project launch discussions to ensure that Product Safety, EMC/EMI, Energy Efficiency, and RF certifications are delivered to support launch schedules delivering Release to Production decisions.3. Collect, validate, and log evidence of compliance at the product and country level across a large portfolio of hardware products. Provide real-time compliance status of equipment to key business partners.4. Manage relationships with test labs and certification agencies, including contracting and budget.5. Track certification expiration and manage renewal of certifications.6. Design and drive scalable processes within a Quality Management System (QMS) to ensure consistent compliance with product regulatory requirements around the world. 7. Partner with key stakeholders to help define program strategy, project plans, and manage technology implementations.8. Track business metrics on regular cadence, providing key insights around shifts and bottlenecks.About the teamDiverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon Security?At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Inclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 5+ years of working directly with engineering teams experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

The BuilderWorks Application Experience team is looking for an experienced, Senior Technical Program Manager to drive cross cutting initiatives ranging from efficiency to improving developer experience across multiple director-led engineering organizations. Our mission is to shape the key internal and external pressures and objectives that add value to Amazon but disrupt our colleagues throughout Amazon. Our programs offer clear goals and mechanisms that help our engineering teams successfully and efficiently respond to external pressures and help our customers effectively respond to internal pressures generated by our teams. To continuously raise the bar on builder experience, we focus on exploring new experiences, and when we find success, we roll up our sleeves and partner with engineering teams to make that experience a reality. As an exploratory team, we often engage in solving nuanced and ad-hoc problems on behalf of the larger organization. This position will need to be flexible and creative in tackling those new challenges.This position will engage with engineering teams across multiple SVP organizations to influence roadmaps and prioritize efforts, requiring strength in ability to Earn Trust and Delivering Results. The Senior Technical Program Manager will track progress against goals and support sequencing the resources based on variables such as complexity and adjacency to other systems which enable higher levels of abstraction. The right candidate will have a proven track record of planning and delivering complex programs with multi-year roadmaps. They will have experience driving architectural change across large organization(s) and handling communication for developers up to technical engineering leaders. BASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

The Senior Technical Program Manager in CoSS will lead technology compliance initiatives across multiple organizations. We're looking for a unique technical expert to drive cross-organizational projects to build scalable, reusable products that help Amazon demonstrate compliance spanning numerous worldwide regulations. Amazon is driven by being “the world’s most customer centric company." In the compliance technology organization, we own ensuring that products at Amazon are compliant with all legal, trade, product safety, environmental and food safety requirements. We’re obsessed with the safety of all our customers and employees, creating a world-class experience for our millions of vendors and sellers world-wide, and inventing the best business and regulatory models for safe and sustainable chains in our industries.Key job responsibilitiesAs a Senior Technical Program Manager, you have an entrepreneurial spirit and want to make a big impact on Amazon and its customers. You enjoy building massive scale and high performance systems but also have a bias for delivering simple and incremental solutions to complex problems. You will work alongside product management, research, design, and engineering to define and build the essential lovable product. Along the way you’ll need to identify opportunity for improvements and put processes and tools in place to scale the program and support continual efficiency gains. You will be required to track, communicate status on and independently drive issues to resolution. Cross-team coordination, project management and an ability to learn and understand new technology are essential.Each and every person buying, selling, or handling Amazon products will be your customer.If you’d like to make a real-world difference by working hard, having fun, and making history, this is the team for you!About the teamCompliance Shared Services (CoSS) develops services which provide a singular best-in-class set of experiences, fulfilling compliance requirements for sellers and vendors. Our team works on the premise of building pluggable and reusable experiences and services which are configuration driven and scale to millions of sellers, millions of SKUs and de-risk multi-Billion GMS.BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Do you get excited to solve ambitious problems in a green field space to improve the experience for Amazonian (Employees, Managers, HRBPs, Service Delivery associates), be a catalyst in Amazon being an Earth’s best employer and improve Amazon’s compliance and legal stance.We're looking for a individual who thrives working in ambiguous and fast paced environment and energize collaborating with stakeholders cutting across organization boundaries to drive the organization goals.A Technical Program Manager (TPM) will partner with engineers, other TPMs, Product Managers and senior management to help create world-class solutions. We're looking for people who are passionate about innovating on behalf of customers, demonstrate a high degree of ownership, and want to have fun while they make history. The ideal TPM is a creative, demonstrated leader with superior analytical abilities and an expeditious drive to deliver results. This opportunity requires deep technical, problem-solving and communication skills.This role is inherently cross-functional and requires a strong ability to communicate, influence and earn the trust of software engineers, technical and business leadership.Key job responsibilities- Engineering execution - drive crisp and timely execution based on customer impact and business opportunity- Priority management - manage diverse requests and dependencies from world-wide teams- Process improvements – define, implement and continuously improve delivery and operational efficiency- Stakeholder management – interface with and influence your stakeholders, balancing business needs vs. technical constraints and driving clarity in ambiguous situationsAbout the teamThe Departures team is responsible for ensuring seamless transitions for Amazonians. We deliver support to Amazonians through the proactive identification of performance and attendance issues to set transparent and consistent expectations, provide Amazonians the opportunity to appeal these decisions, and ultimately guide Amazonians through their transitions by building transparent experiences supported by guided workflows that enable accurate and timely process execution. BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Amazon Elastic Compute Cloud (Amazon EC2) is a web service that provides secure, resizable compute capacity in the cloud. It is designed to make web-scale cloud computing easier and more cost effective for developers. On the EC2 Capacity Customer Experience (CCX) team within AWS, our mission is to ensure the right capacity is available for customers through forecasting, planning, guidance and execution, especially for large unpredictable scaling events. The EC2 CCX team is searching for a passionate, driven, and talented technical program manager to scale capacity delivery for our Amazon Dedicated Cloud (ADC) portfolio. This portfolio enables EC2 to deliver cloud services to government customers who have unique access control, security, and compliance requirements. You will make high velocity decisions under circumstances that can at times be ambiguous. This customer facing role includes driving key initiatives that support goals/KPIs that are measured and reported to executive leadership. As the business of cloud computing grows increasingly technologically complex, it also brings new opportunity to drive capital efficiency and ensure the right decisions are getting made to the delight of our customers. Additional responsibilities include driving process improvements and collaborating with engineering organizations to build new technologies that automate all aspects of EC2's capacity planning and delivery within the portfolio.From Day 1, Technical Program Managers are given ownership and the autonomy to think strategically and make data driven decisions, along with the ability to drive significant impact on the customer experience as well as the business. This role requires working with professionals in many different domains including Engineering, Product Management, Supply Chain, and Finance along with high visibility to senior leaders at AWS.This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph. A successful clearance crossover to AWS is required prior to a Day 1 start.About the teamUtility Computing (UC)AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for customers who require specialized security solutions for their cloud services.Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.About AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- Experience leading highly technical programs involving infrastructure, complex systems, systems engineering- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Active US TS/SCI Security Clearance ...

Are you interested in managing programs that integrate technology to create a seamless, adaptive, and creative workspace experience? Do you wish to be part of a team that develops products to optimize Global Real Estate and Facilities (GREF) corporate real estate space? Are you passionate about creating new digital workplace experience products and improving the workplace experience for Amazonians? Do you want to explore technologies like AI and AWS IoT to enhance GREF's operations? If you are a visionary leader with a drive to build products, this is an excellent opportunity for you. Our ideal candidate is collaborative, driven with attention to detail, makes data-driven decisions and can build trust with all stakeholders.In Finance Automation, we built technology to simplify and automate the processes Amazon uses to manage its financial relationships with external entities. We are on a journey to create technology that simplifies the processes that Amazon uses to manage their corporate real estate, procure, collect, and pay. The GREF Technology team, part of Finance Automation, is the software development team for GREF. This team builds products and tools to enable Amazon’s corporate real estate team as they build and operate the company’s facilities worldwide.Key job responsibilitiesThis senior Technical Program Manager role will manage large, complex technology initiatives across multiple teams and organizations in a global environment and across multiple technology stacks. They develop the overall strategy for large programs across all stages from concept to delivery This position requires the candidate to assemble project teams, assign individual responsibilities, identify appropriate resources as needed, and develop schedules to ensure timely completion of projects. This opportunity requires excellent technical, analytical, problem-solving, and communication skills. They communicate ideas effectively, verbally and in writing, to a wide range of audiences including engineers, Directors and VPs. The candidate will have experience defining projects, collecting requirements, writing detailed specifications, coordinating efforts to scope, schedule, and deploy new features sets as well as analyzing cost/benefit of feature selection and communicating results throughout the organization.Cross-functional technical expertise is required for this position. They understanding the architecture of the systems, influence technical priorities and business strategy through data-driven analysis. The candidate must independently lead projects and deliver expert level solutions based on thorough analysis of business requirements, and work collaboratively across the organization to identify opportunities for process improvements. The candidate should be capable of assessing the right balance of risk to allocate the right resources, anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, balance the business needs versus technical constraints and encourage risk taking behavior to maximize business benefit. They apply best project management best practices and increase the productivity of the teams. Come join us in making history!BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.The Resilience Infrastructure and Solutions organization is seeking a Senior Technical Program Manager to join our inclusive and high-performing team.If you are a pragmatic self-starter with a strong background in program management (especially in a complex technical environment) and are able to effectively drive cross-functional projects, we'd love to hear from you. We create high-leverage tools that impact AWS operations from a number of different angles.The Resilience Infrastructure and Solutions organization is looking for a Program Manager with a strong delivery record and proven project management experience to own strategic and tactical cross-functional projects and programs within the RIS family of services, especially focusing on the cross-AWS Operational Readiness Review program. These roles require scoping and creating project plans, coordinating and driving execution, and communicating to senior management on status, risks and product changes. Cross-team coordination and project management skills are essential.Key job responsibilitiesDrive cross-AWS Operational Readiness Review program. Establish a closed loop review system to identify and help mitigate potential availability gaps. Conduct deep dives with teams on potential availability gaps. Report on AWS-wide progress on mitigating potential gaps. Continuously improve the ORR program to help identify availability gaps while also reducing builder burden. Connect the review and analyses with compliance programs used to support evidence gathering and reporting.A day in the lifeMeet and review availability gaps noted by teams. Dig into potential gaps and help identify potential mitigations by connecting with service experts.Partner with builders in the organization to automate evidence gathering.Partner with AWS Principal Engineering community on continually improving ORR analysis.Partner with UX designers on improving user experience for resilience dashboards.About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.AWS Supply Chain Management (SCM) Team is building next generation enterprise supply chain products on native AWS from ground up. Come and be part of the team that enables Amazon AWS to rapidly grow and continue to be the pioneer and widely recognized leader in Cloud Computing, and have immediate impact on the thousands of developers and businesses around the world.We are looking for Senior Technical Program Manager who can own the scoping, planning, and execution for challenging and high impact projects. This Senior TPM role will be highly visible across AWS Infra teams as well as other Amazon business units. You will be partnering with and influencing the direction of multiple engineering teams within and outside of AWS SCM to deliver complex/cross-functional projects. The right candidate will possess a strong technical program management background, will have demonstrated experience leading medium to large projects and will have excellent knowledge of supply chain space. You must be able to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity or multiple priorities. As a Senior TPM, you will anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance the business needs versus technical constraints.A day in the lifeAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- 5+ years of technical program management working directly with software engineering teams experience- 3+ years of working directly with engineering teams experience- 3+ years of software development experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Amazon’s Center of Excellence for Orchestration (ORCA) in eCF Dev Productivity group is looking for a Senior Technical Program Manager to lead the development of Amazon's next generation Orchestration/Compute platforms used to implement and drive distributed processes and systems for various Amazon's business including Amazon retail websites, Kindle, Amazon instant video, Amazon subsidiaries and more. As a Program Manager you will be responsible for leading a group of software engineers to deliver and maintain the technology behind the multi-tenant hosted workflow management platform that powers thousands of mission-critical workflow applications across Amazon's businesses, and innovate on behalf of Amazon businesses to redefine how broader compute and orchestration use cases are designed, implemented, and operated. As the ideal candidate you will be experienced in managing and driving large programs of varied customer base, multi-discipline, multi-site organization of software engineers, and technical program managers. You will have a proven track record of shipping complex software solutions through an agile methodology. You will have the ability to dive deep into the understanding of problems in order to help your team make the right technical decisions for the product and the business. You will have a proven track record of managing and developing the career of your direct report. You will also be a strong communicator and will have proven abilities in managing through ambiguous situations. Specific responsibilities include the following:+Drive the program delivery and operations for agile process and team coordinations. +Drive the business metrics of Orchestration system, analyze error patterns and triage bugs, prioritize remediation, drive data driven behavior changes to reduce the operational overheads.+Drive communication and lead meetings with customers and executives, collect feedback and follow through on action items and accords.+Drive automation and standardization of processes for analyzing, building and deploying Orchestration solutions across the customer base.+Drive and coordinate the development of new features and manage delivery schedules across the streams.+Coordinate product launches and customer communications, feedback, onboarding, upgrade and follow through on the action items and accords.+Regularly reports on projects' status and ensures team is on-track to deliver projects on-time, highlighting risks and escalating when needed.+Coordinate with Customers(potential & existing) to educate and drive adoptions+ Work effectively with other stakeholders to set clear expectations and implement mechanisms for progress and issue tracking.+Divide and conquer -- establish incremental milestones for large impact, high risk, multi-year programs with the ability for successful execution for each. BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Lead programs to ensure our shopping app is compliant with the latest iOS and Android versions, and end support for versions that are becoming obsolete.BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Our Shopping Conversation Foundations (SCF) organization is dedicated to revolutionizing the way customers interact with our products and services through cutting-edge conversational experiences powered by generative AI. Of interest, our team provides the following foundational capabilities for Rufus, Search, and Alexa Shopping businesses: (1) LLM Data (2) Automated CX Quality Metrics and Root Cause Analysis (3) LLM Infrastructure.We do this by building multi-tenant, scalable, and extensible solutions that leverage large language models and generative AI to automate the evaluation of customer experiences. We're creating underlying services that offer cost-effective and secure inference solutions at scale, both offline and online.Key job responsibilities1. Collaborate with peer SDEs and drive the strategic roadmap for Shopping Conversation Foundations (SCF), including vision, mission, and technical strategy across Rufus, Search, and Alexa Shopping initiatives2. Lead complex cross-functional programs spanning ML/AI engineering, data science, and product teams; regularly present updates and manage escalations to senior leadership3. Orchestrate the development and deployment of LLM infrastructure, data pipelines, and automated CX quality measurement systems while ensuring scalability, security, and cost-effectiveness4. Establish and track program success metrics, oversee data-driven improvements, and lead root cause analysis initiatives for system issues5. Build and maintain strong partnerships across multiple organizations, managing dependencies and removing blockers to ensure successful program executionBASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Kindle has changed the way books are published, sold, and read across the globe. Independent authors are now able to publish and sell direct to readers through Kindle and print-on-demand offerings, enabling them to reach audiences never before available. Kindle readers are able to download any book in any language in sixty seconds. The Kindle Finance & Accounting Tech Engineering team is responsible for providing accurate and timely royalty calculations and accounting entries for all Kindle and print-on-demand book sales. Publishers and authors of all shapes and sizes rely on Amazon to correctly account for all book sales so that they are paid correctly. As a Senior Technical Program Manager, You will closely work with product managers, software development teams, and business teams to understand the domain and ensure that the design meet the requirements. You will need to be able to articulate technology choices and decisions to a diverse group and be able to influence them. In all, this role is an exciting mix of solid technical complexity, partnering with the business team, and delivery excellence. You will be ably supported by a team of engineers, product manager, program manager and senior leaders. There will be leadership growth opportunity. Successful candidates will have a technical background, be detail-driven, excellent program management capabilities, and have excellent problem solving abilities. You should not only be passionate about delivering effective, on-time solutions, but should also be obsessed with contributing to the development of high-performance teams through rigorous goal-setting, disciplined attention to performance metrics, continuous process improvement, and mentorship. This is a high impact position that will directly contribute to customer satisfaction in an area of incredible growth. BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Are you a writer who loves to code ? Are you excited about diving deep into AI/ML concepts and helping customers adopt generative AI technology? The Technical Content Experience (TCX) group, also known as AWS Documentation, is looking for a programmer writer to support Amazon AI and ML services. These services include Amazon SageMaker, which is our flagship machine learning service, Amazon Bedrock, and Amazon Q, and this role offers the opportunity to work on cutting edge Generative AI and Machine Learning technologies. Ideally, you have both a technical background that enables easy interaction with software developers and a demonstrated ability to deliver high-quality technical documentation. This is an opportunity to explain complex information concisely. You will become part of a customer-obsessed, dynamic team of talented, geographically distributed, highly technical communicators. Join us on our journey to provide high-quality documentation and code examples to our customers!1002710028Key job responsibilities- Author and deliver high-quality documentation and samples- Develop, negotiate, and drive content strategy in alignment with product strategy- Engage with customers, gather data and feedback, and report insights around content performance metrics- Develop scripts, sample code, and technical procedures that are easy to use.- Help hire and develop writers on the team- Identify and drive opportunities to improve efficiencyA day in the lifeOur team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.About the teamThe AWS Documentation team writes and provides support for a diverse technical audience, such as developers, DevOps professionals, IT professionals, and technical program managers. On behalf of our customers, we innovate, we research, we learn, and we experiment. We collaborate with product managers to understand our customers’ needs. We partner with software developers to learn about the inner workings of AWS services so that we can influence product design and the customer experience with the product. We know that what we do makes a difference to our customers. We work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Hybrid WorkWe value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our US Amazon offices.This team is a part of AWS Utility Computing: Utility Computing (UC) AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.BASIC QUALIFICATIONS- Degree or certification in a relevant technical field or equivalent experience- A minimum of 3 years of experience designing and producing content for a technical audience that include data scientists or business consumers of AI technologies- Experience using content publishing tools to write, format, manage, and publish technical content on the web- Ability to read and write basic example code in one or more programming languages, such as Python, Java, JavaScript, Ruby, C#, or Go ...

Want to work on the cutting edge of cloud technology? Can you explain complex information clearly, concisely, and accurately to a technical audience? If yes, consider joining us as a Senior Technical Writer on our Amazon Web Services (AWS) documentation team!As an experienced Senior Technical Writer, you are a creator and a leader whose work plays a key role in customer success. You are the first customer for new features and services, diving deep to understand how they work, then making it real for customers through technical content. You are the voice of the customer, whose insights drive the continuous improvement of the technical documentation, and the services themselves.While experience with cloud monitoring technologies is preferred, it is not required. You need hands-on technical experience, and the ability to dive deep into new tech quickly. You must also have the skills to work with organizational leaders, subject matter experts, and other writers to deliver results using agile models and processes. You should be comfortable writing API reference documentation, and writing and describing command-line and/or code examples.AWS has the most services, and more features within those services, than any other cloud provider–from infrastructure technologies like compute, storage, and databases, to emerging technologies, such as machine learning and artificial intelligence, data lakes and analytics, and the Internet of Things.Our team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.We have a formal mentor search application that lets you find a mentor who works best for you based on location, job family, job level etc. Your manager can also help you find mentors. In addition to formal mentors, we work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have multiple employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.100271002810030Key job responsibilities- Author and deliver high-quality documentation and UI text for developer tools and services.- Develop, negotiate, and drive content strategy in alignment with engineering product strategy.- Be the first “customer," providing technical feedback on new features and experiences.- Work with customer data, gather documentation feedback, and drive your insights into content and product planning.- Work with other writers to improve how we write, and evolve how we approach technical documentation as a team.- Drive innovation and growth within your role and also within the AWS documentation group.- Take ownership of your role within a service and drive improvements and enhancements.About the teamThe AWS Documentation team writes and provides support for a diverse technical audience, including developers, DevOps professionals, IT professionals, and technical program managers. On behalf of our customers, we innovate, research, learn, and experiment. We collaborate with product managers and service teams to understand our customers’ needs. We partner with software developers to learn about the inner workings of AWS services, to influence product design and the customer experience. What we do makes a difference to our customers. We work and train together, so that we are always learning from one another. About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. This team is part of AWS Utility Computing: Utility Computing (UC) AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.BASIC QUALIFICATIONS- Degree or certification in a relevant technical field or equivalent experience.- A minimum of 5 years as a senior technical writer or in a programming role with high-quality written work artifacts.- Proven experience designing and delivering developer-oriented documentation.- Experience with or understanding of cloud computing, including cloud storage technologies- Experience using content publishing tools to write, format, manage, and publish technical content on the web. ...

This role is focused on transformation - leading some of the most ambiguous, complex, and strategic programs across GREF. In this role you will play a pivotal role in developing new capabilities, activating strategic initiatives, developing PRFAQs, and reimagining and reinventing processes in close partnership with cross-functional teams. We are seeking a self-motivated, ownership-minded, and nimble Senior Design Program Manager to be a force-multiplier for our Global Transformation + Insights team, amplifying our efforts and impact. Key job responsibilities* Partner with GTI and broader GREF leadership to scope, activate, and drive programs. Apply systems and design thinking to work backwards from the customer, apply Learn and Be Curious to fully understand and dimensionalize a problem statement, provide recommendations on scope and resourcing, and develop and execute roadmaps to lead times from "as-is" to the ideal "to-be" state* Contribute to key project decision-making, including: insights coordination, customer journey mapping, requirements gathering, roadmap development, resource allocation, process design, coordination of teams and reviews* Program manage key programs* Lead GTI delivery in partnership with functional leads. Remove obstacles, coordinate reviews with stakeholders and leadership, communicate team status* Act as a bridge between GREF and other stakeholder teams - potentially partnering across global and regional teams ranging from Customer Insights, to Creative, to Finance, to Design & Construction, to Occupancy Planning* Anticipate bottlenecks, provide escalation management, and balance the customer needs versus business goals and technical constraints* Implement durable and repeatable processes * Standardize, socialize, and continuously improve our user-centered design process* Enable creative solutions by leveraging design and business acumen, high judgement, and knowledge of business and customer experience best practices* Define success metrics and be responsible for ensuring their implementation and identifying supporting system and reporting requirements are in place to enable* Promote a sense of transparency, visibility, and community among our teams* Navigate and prioritize evolving initiatives in a fast-paced environmentAbout the teamThis role will be a key leader within the newly formed Global Transformation & Insights org. Key functions within this team include Customer Insights, Business Insights, Creative + UX Design, and Communications. We are a group of builders, creators, innovators and go getters. We are customer obsessed, and index high on Ownership. We Think Big, and move fast, and constantly challenge one another while collaborating on "what else", "how might we", and "how can I help". We celebrate the unique perspectives we each bring to the table. We thrive in ambiguity. BASIC QUALIFICATIONS- 6+ years of design experience- Have an available online portfolio- Experience understanding needs of business and end customers and translating them into right solutions- Experience gathering and analyzing large amounts of data and delivering continuous business improvements ...

Senior User Experience Designer, Amazon Pay Job ID: 2607605 | Amazon.com Services LLC Amazon Pay’s mission is to provide Amazon customers a superior purchase experience anywhere they shop. Delivered in an intuitive, well-crafted, and integrated solution through a human-centered approach. ...

Amazon Prime is an integral part of Amazon, providing customers unlimited free two-day shipping on more than 50 million items, as well as streaming of Prime Video, Prime Music, and Prime Reading, early access to select lightning deals, and more. The Amazon Prime program is present in 25+ countries and is ever-expanding. The Amazon Prime UX Design team is at the heart of the Prime membership. We innovate and design on behalf of our customers, and are relentlessly focused on improving the membership experience to delight customers around the globe. The Prime UX team works with global product, marketing, branding, science, and technical team partners to deliver compelling customer experiences for Amazon. As a Senior UX Design Technologist, you will play a pivotal role in the Prime UX design organization, applying your technical skills to conceptualize and prototype customer-centered design solutions that delight Amazon Prime customers around the globe. You will be part of core UX team responsible for building and evolving the Prime Design System, and bringing design ideas (interactions, visuals, sound, motion) to life to drive innovation within the Prime membership experience. Your work will be instrumental in demonstrating and evaluating these concepts, serving as a crucial reference for our design, product, engineering, and marketing partners, and helping Prime UX deliver design at scale. If you're an experienced UX Design Technologist who thrives on pushing the boundaries of what's possible, we'd love to hear from you. Join our team and help us create innovative solutions that delight Amazon Prime customers around the world.Key job responsibilities- Build high-quality, functional prototypes and demos that convey, prove, and advance the vision of future Prime products and features- Work with Amazon-wide stakeholders, including UX and engineering partners, to design, build, and maintain the central Prime Design System Library- Collaborate with design leadership and cross-functional partners throughout the product development lifecycle- Work alongside designers, product managers, engineers, and other experts to drive concepts from ideation to implementation- Advance design thinking by leveraging your technical expertise and supporting your team- Thrive in a fast-paced, iterative environment with minimal documentation and technical supportBar-raising deliverables: - Extensive experience in prototyping and building user-facing digital experiences- Ability to lead the execution of large-scale prototypes and provide technical expertise on UX solutions- Strong collaboration and communication skills to work effectively with cross-functional teams- Comfort with ambiguity and the ability to drive projects forward in a complex, fast-paced environment- Passion for delivering design at scale and a relentless focus on improving the customer experienceBASIC QUALIFICATIONS- 6+ years of front-end technologist, engineer, or UX prototyper experience- Have coding samples in front end programming languages- Have an available online portfolio- Proficiency in a range of design and development tools, such as Figma, Framer, React, and JavaScript ...

Amazon Prime is an integral part of Amazon, providing customers unlimited free two-day shipping on more than 50 million items, as well as streaming of Prime Video, Prime Music, and Prime Reading, early access to select lightning deals, and more. The Amazon Prime program is present in 25+ countries and is ever-expanding. The Amazon Prime UX Design team is at the heart of the Prime membership. We innovate and design on behalf of our customers, and are relentlessly focused on improving the membership experience to delight customers around the globe. Prime UX researchers and designers work with global product, marketing, branding, science, and technical team partners to deliver compelling customer experiences for Amazon.We are looking for a Senior UX Designer to lead UX design for the Prime’s UX customer experience. In this role, you will collaborate with a team of UX designers building End-to-End lifecycle for Prime customers. You will work alongside research, product, and engineering partners across Prime and Amazon businesses to build customer-focused solutions at scale. You must be responsive, flexible, and able to succeed within an open and collaborative peer environment. You must be able to lead projects forward in the face of complexity and ambiguity.Key job responsibilities- Design beautiful, useful, and delightful components, patterns, and layouts that uniquely serve Prime customers, express Prime brand, and are cohesive with Amazon’s stores and benefit partner experiences- Consider market analysis, customer feedback, and usability findings in design solutions- Use business requirements, user and market research to assist in developing scenarios, use cases, and high-level requirements- Design the UI architecture, interface, and interaction flows based on Prime’s customer journeys- Develop conceptual diagrams, wireframes, visual mockups, click-throughs, and prototypes- Develop and maintain detailed user-interface specifications and design system documentation- Work with program managers to plan projects for effective delivery while maintaining high standards for design- Partner with front-end engineering (FEE) and content tooling teams to ensure scalable implementation of CXs using the design system- Be a passionate and effective advocate for design with non-design audiences- Write effectively to communicate design rationales and benefits to Amazon customers- Use analytics and data to drive design decision making to best serve our customers- Create and maintain processes for scaling, updating, managing, and evangelizing a design systemKey job responsibilities- Own large to extra large UX Design initiatives in Amazon’s fast-paced, results-oriented environment to define, assess and optimize the performance of new and existing features.- Understand the end to end customer journey, the friction points within, and how your proposed CX solution impacts that path and others- Drive exploration of new customer experiences to help Prime members get the maximum value out of their membership.- Work with Amazon-wide stakeholders, including UX, product, engineering partners, marketing, branding and other teams to improve customer experience- Collaborate with design leadership and cross-functional partners throughout the product development lifecycle- Advance design thinking by leveraging your technical expertise and supporting your team- Thrive in a fast-paced, iterative environment with minimal documentation and technical supportBar-raising deliverables: - Extensive experience in prototyping and building user-facing digital experiences- Ability to lead the execution of large-scale prototypes and provide technical expertise on UX solutions- Strong collaboration and communication skills to work effectively with cross-functional teams- Comfort with ambiguity and the ability to drive projects forward in a complex, fast-paced environment- Passion for delivering design at scale and a relentless focus on improving the customer experienceBASIC QUALIFICATIONS- 7+ years of design experience- Have an available online portfolio- Experience with design tools such as Photoshop, Illustrator and InDesign and prototyping in HTML, JavaScript, CSS, Ajax- Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps ...

Amazon Alexa is one of the world's most utilized and beloved assistants. At Alexa, we are focused on building the world's best personal assistant, leveraging the latest advancements in AI technologies. You will have the opportunity to impact the customer experience, design, and implementation of innovative products and features. We’re looking for people who are passionate about innovating on behalf of customers, demonstrate a high degree of ownership, and want to have fun and make history.The Alexa Experiences & Services team is looking for a Senior User Experience Designer to work on Identity and Personalization Experiences as well as other exciting Alexa projects. The Alexa Personalization designer will support the Alexa Customer Journeys team to create features and frameworks that help customers experience personalized assistance and access content they love.This Senior UX Designer will work on brand new Alexa features and will re-design existing features. You will create elegant, intuitive user interfaces that meet unique customer needs. You will work closely with other designers, researchers, product management, engineering, data science and operational teams to successfully go from early stage product concepts to iterations and launches of new features.Key job responsibilities- Create world-class, user-centered designs through consideration of customer research, business requirements, technical considerations, and usability study findings, These experiences will bridge voice, multimodal, web, and mobile applications.- Collaborate directly with Conversation Designers and the Research team to ensure a consistent and delightful experience across all customer touch points- Partner with the Product Management team to translate business requirements into use cases and high-level customer experience requirements- Collaborate directly with Software Engineers to bring the resulting designs and vision to market- Develop conceptual diagrams, wireframes, visual mockups, and prototypes- Develop and maintain detailed user-interface specifications- Present design work to the design team, product team, and leadership for review and feedbackAdditional Preferred Qualifications: - Ability to take complex concepts and quickly turn around detailed flows and mockups or prototypes reflecting a range of options- Ability to manage ambiguity, work autonomously, and multi-task in an agile environment- Ability to communicate, present, and gracefully defend your team’s design decisions- Experience with multiple platforms and form factors, including phone, tablet, multi-modal, and wearables- Experience building voice-based products and services- Bachelor’s degree in Design or equivalent design-related field, or commensurate industry experienceA day in the lifeEach day, you will connect and collaborate with designers and researchers across the Alexa team. You’ll work directly with product managers to understand requirements, and develop design concepts that will be reviewed with leadership. You’ll also work with software teams to deliver detailed visual and interaction specifications. While the environment will be fast-paced, you’ll always be embedded in a supportive community of team members who are ready to provide feedback and support. Because we see an Amazonian's time as a scarce resource that must be respected, we'll help you defend your work/life balance and will actively support your professional growth.About the teamThe Alexa Experiences and Services Design and Research group works on foundational and innovative Alexa experiences on Echo devices with screens, mobile apps (Alexa App), Fire TV, tablet and other devices. We’re a passionate group of designers and researchers dedicated to delighting Alexa users.BASIC QUALIFICATIONS- 8+ years of design experience- Have an available online portfolio ...