Seattle

Amazon Alexa is one of the world's most utilized and beloved assistants. At Alexa, we are focused on building the world's best personal assistant, leveraging the latest advancements in AI technologies. You will have the opportunity to impact the customer experience, design, and implementation of cutting-edge products and features. We’re looking for people who are passionate about innovating on behalf of customers, demonstrate a high degree of ownership, and want to have fun and make history.The Alexa Experiences & Services team is looking for a Senior User Experience Designer to work on Proactive Experiences as well as other exciting Alexa projects. The Alexa Proactivity designer will support the Alexa Customer Journeys team to enhance the customer’s experience by anticipating their needs or current context — and meet those needs with information, suggestions, and/or actions in the most appropriate interaction modalities and CX across multiple product surfaces.This Senior UX Designer will work on cutting-edge Alexa features and revise existing features. You will create elegant, intuitive user interfaces that meet unique customer needs. You will work closely with other designers, researchers, product management, engineering, data science and operational teams to successfully go from early stage product concepts to iterations and launches of new features.Key job responsibilities- Create world-class, user-centered designs through consideration of customer research, business requirements, technical considerations, and usability study findings, These experiences will bridge voice, multimodal, web, and mobile applications.- Collaborate directly with Conversation Designers and the Research team to ensure a consistent and delightful experience across all customer touch points- Partner with the Product Management team to translate business requirements into use cases and high-level customer experience requirements- Collaborate directly with Software Engineers to bring the resulting designs and vision to market- Develop conceptual diagrams, wireframes, visual mockups, and prototypes- Develop and maintain detailed user-interface specifications- Present design work to the design team, product team, and leadership for review and feedbackAdditional Preferred Qualifications: - Ability to take complex concepts and quickly turn around detailed flows and mockups or prototypes reflecting a range of options- Ability to manage ambiguity, work autonomously, and multi-task in an agile environment- Ability to communicate, present, and gracefully defend your team’s design decisions- Experience with multiple platforms and form factors, including phone, tablet, multi-modal, and wearables- Experience building voice-based products and services- Bachelor’s degree in Design or equivalent design-related field, or commensurate industry experienceA day in the lifeEach day, you will connect and collaborate with designers and researchers across the Alexa team. You’ll work directly with product managers to understand requirements, and develop design concepts that will be reviewed with leadership. You’ll also work with software teams to deliver detailed visual and interaction specifications. While the environment will be fast-paced, you’ll always be embedded in a supportive community of team members who are ready to provide feedback and support. Because we see an Amazonian's time as a scarce resource that must be respected, we'll help you defend your work/life balance and will actively support your professional growth.About the teamThe Alexa Experiences and Services Design and Research group works on foundational and innovative Alexa experiences on Echo devices with screens, mobile apps (Alexa App), Fire TV, tablet and other devices. We’re a passionate group of designers and researchers dedicated to delighting Alexa users.BASIC QUALIFICATIONS- 8+ years of design experience- Have an available online portfolio ...

On the Alexa Smart Home team, you will have an enormous opportunity to impact the customer experience, design, and ship cutting edge products and experiences that will be used every day by people you know. We’re looking for people who are passionate about innovating on behalf of customers, demonstrate a high degree of product ownership, and want to have fun while they make history. As a Sr. UX Designer for Alexa Smart Home you would: - Create world-class, user-centered designs through consideration of market research, business requirements, customer feedback, and usability study findings- Translate business requirements into use cases and high-level customer experience requirements- Design the information architecture, interface, and interaction flow of new voice, web, multimodal, and mobile applications- Develop conceptual diagrams, wireframes, mockups, and prototypes for voice and visual experiences- Develop and maintain detailed user experience specifications- Present design work to the user experience team, product team, executives, and external partners for review and feedback- Work with our usability and business intelligence teams to assess and optimize new and existing features and frameworks- Partner with engineering and science teams to ensure cutting edge voice and visual technologies provide a delightful customer experience- Collaborate with other design team members on Alexa smart home experiences, frameworks, process, and best practices.About the teamHere at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious and earn trust.BASIC QUALIFICATIONS- 7+ years of design experience- Knowledge of best practices for information architecture and design- Have an available online portfolio- Experience designing and prototyping with tools such as Figma, Sketch, Adobe Creative Suite, VoiceFlow, or similar ...

Amazon's Appstore works across the Devices & Services ecosystem partnering with product and technical teams throughout the product development cycle. Functions include envisioning future customer experiences, product design and design-systems for delivery and CX quality assurance.As a Sr. UX Designer, you will work closely with other designers, user researchers, customers, product managers, software developers and executive leadership to drive designs from vision to execution and will also be a key part of Amazon Appstore products. Amazon Appstore, we work across many devices, services and platforms including FireTV, Fire Tablet, Microsoft desktop, Mobile and Retail and also Developer Experiences.We are looking for an experienced Sr. UX Designer to work across the Devices portfolio in partnership with business, engineering, and design teams to plan for the future experiences that will have the greatest impact on customers' lives. You will bring diverse and large-scale leadership experience to the team and help mentor, develop and grow designers at all levels of the organization, and across Amazon. You will also bring a passion for learning and innovation, balanced with business needs and customer expectations. You will also help align design planning across teams for coherent customer driven strategy, and maximize the impact of a hybrid centralized/decentralized design organization. BASIC QUALIFICATIONS- Have an available online portfolio- 8+ years of design experience in interaction design (software, mobile, web, other media), with an emphasis on conceptual, visual, interaction design and strategic thinking.- Experience designing and prototyping with tools such as Figma, Sketch, Adobe Creative Suite, or similar- Excellent communication, presentation, and interpersonal skills including the ability to communicate concepts clearly and persuasively across different audiences and all levels of an organization.- Demonstrated results leading digital content, e-commerce & service design- Demonstrated experience synthesizing large, strategic & challenging business, technology and customers' needs into actionable plans with demonstrated impact. ...

Senior UX Designer, Business Data Technologies We are seeking a Senior User Experience to lead experience charters of highly strategic products for data analytics tools at Amazon used by hundreds of users world-wide. This position is a Senior UX Designer role and you will own setting the design direction for new and existing products and services spanning multiple user segments (from data producers to data consumers) and at a global scale. You will contribute to accelerate Amazon’s data-driven business, and enable the next generation of analytics and machine learning technologies at scale. You will work collaboratively with other designers, product managers, developers, domain experts, users, executives, and more to lead the design of new product experiences from concept to development and market roll out. You will lean on your strengths as a communicator, problem framer, visionary, coach, and adaptability across design mediums and domains (digital, physical, service, international users) to raise the bar holistically for your program’s users. Because the scope of this position extends across all creative work, the ability to balance high-level, holistic reason with detail-oriented design is imperative. The ideal candidate will be able to visualize an experience in the abstract, articulate complex use-cases and then be able to drive the vision into design deliverables and artifacts. You think first from the customer’s perspective, use research and data to influence your decisions, set relentlessly high standards for yourself and deliver bar raising shopping experiences. Our design team is an ever-growing, multidisciplinary group at Amazon responsible for the data platform.BASIC QUALIFICATIONS- 8+ years of UX designer or interaction designer experience- Knowledge of best practices for information architecture and design- Have an online portfolio or samples of work on resume, demonstrating experience creating great end-to-end, user-centered design solutions and patterns, across desktop and mobile devices- Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps- Experience in delivering design solutions for projects of large scope and complexity- Experience defining and maintaining design patterns and UX standards- Experience working with stakeholders to plan and execute programs that are strategic in nature ...

Does playing a key role in the launch of new Amazon products such as Echo and Alexa-enabled devices, Fire TVs, Kindle eReaders, and Fire Tablets around the globe sound exciting? The Device Software and Services team is recruiting a Senior UX designer to drive the design of our next-generation cross-platform UX experience system for Amazon customers. You will lead the creation of the principles, rules, patterns, UI components, and aesthetic style of the Amazon Device experience. From early-stage concepts all the way through final delivery and launch, you’ll work closely with product management, engineering, and executive leadership across Amazon Devices and beyond. This is an excellent opportunity to be a critical part of the innovation we deliver to delight our customers.Key job responsibilities- Understand our brands, goals, and business goals to create our product/service personality- Ensure the UX system supports measurable business requirements and goals- Incorporate market analysis, customer feedback, technical constraints, and usability findings into design- Quickly and iteratively create interaction flows, wireframes, and visual design mockups throughout the design process- Develop and maintain detailed information architecture and design specifications- Present design work to UX, Product, and Engineering teams, as well as stakeholders and executive leadership- Collaborate with designers in partner Amazon teams and beyond on common UX systems design including developer portalsA day in the lifeWhiteboard design with PMs and Engineers, discuss new studies results and iterate on new designs with the product team, drew cross-experiences models with other services teams. Present your conclusion to the leadership and make history.About the teamWe’re the people behind Alexa, Kindle, Fire Tablets, Fire TV, Echo, Astro, Luna, Ring, and Project Kuiper. We invent and reinvent ground-breaking products and features, taking them from concept to launch and beyond. We enable voice-activated experiences, curate memories, and enable smart home connectivity and security. We deliver access to high-speed internet, advance ambient intelligence, and much more. We’re not a start-up, but that doesn’t stop us from acting like one. Amazon Devices and Services is pushing the boundaries of what’s possible. Our diverse teams inspire one another. Here, you can do your life’s best work, and improve the lives of hundreds of millions of people across the globe.BASIC QUALIFICATIONS- 6+ years of design experience- Have an available online portfolio ...

Are you a skilled, thoughtful designer ready to make an impact? As a UX Designer in ES Tech, you will be responsible for crafting the next generation of HR products. In this role, your design work has a direct impact on the lives of millions of Amazonians, helping them address their HR needs efficiently while still feeling personal and human.We're looking for a Senior UX Designer with a passion for improving the customer experience and driving high-visibility programs. In this role, you will lead the design vision, strategy and execution of customer experiences that get upstream and are created to scale. You’ll advocate for accessible design and work backwards from customer problems and needs. You will work closely with other UX designers and researchers on the team, product managers, engineers, and business stakeholders to understand the needs of employees, managers, and HR team members across all of Amazon’s businesses, worldwide. You’ll drive UX design from early-stage concepts all the way through final delivery and launch.Key job responsibilities- Own end-to-end product experiences that are accessible, delight customers, and deliver on business objectives.- Create user flows, wireframes, prototypes, high-fidelity designs with detailed specifications, and functional prototypes for mobile and web interfaces.- Champion a user-centered design culture through creative collaborations. Build cross-functional partnerships to deliver seamless customer-centric experiences.- Present design work to cross-functional teams, stakeholders, and leadership for feedback and review.- Develop and drive the adoption of design guidelines, best practices, processes, and tools across the organization.- Contribute to the professional development of your team and colleagues through coaching, mentorship, and modeling Amazon's leadership principles.About the teamThe Amazon Employee Services Technology (ES Tech) team is building cutting edge solutions to streamline human resource processes. Our team includes UX Researchers, Designers, Product Managers, and Engineers. We work on projects ranging from rapid, iterative design on tactical projects, to major strategic efforts that rethink how we provide support to our employees. We work together with internal stakeholders to create user experiences that help, surprise and delight.BASIC QUALIFICATIONS- 6+ years of design experience- Have an available online portfolio- Experience with design tools such as Photoshop, Illustrator and InDesign and prototyping in HTML, JavaScript, CSS, Ajax ...

The Amazon Gift Cards Design team is committed to revolutionizing the gifting experience through cutting-edge technology and thoughtfully designed experiences that distinguishes us from the competition. We are seeking thoughtful, talented, and multi-faceted user experience designers who love empowering our customers with high-quality interaction and visual design and who are eager to bring their creative ideas and hard work to our team. We are looking for an accomplished and visionary Senior UX designer, who will be responsible for defining, articulating, and championing the future vision for how our customers buy and use Amazon Gift Cards. The right candidate leads with clarity and empathy, inspires others, and has a passion for solving problems at massive scale. You excel through innovation, creativity, and attention to detail. You are a proven strategic thinker and collaborator who flourishes in a large organization. You sincerely believe that design is more than how something looks, but also how it feels and functions. You enjoy great design debates and thrive on iterating based on customer feedback.This role is for a hands-on designer with a leader mindset who establishes a vision and strategy, scales their impact with proactive collaboration across cross-functional teams, and elevates the design quality of the entire team. You will develop strong relationships with fellow designers and partner closely with Product, Engineering, and Business counterparts throughout the organization to launch bar-raising experiences for customers around the world. As a creative lead, you have a passion for solving our customers' problems, always putting their needs first.Here’s the kind of person we are looking for:• You have 8+ years of experience – You have worked as a designer for at-least 8 years, and have experience designing, building and delivering products. • You’re a full stack user experience designer. You look at interaction design, visual design and aesthetics, typography, motion, 3D, human factors, and more as tools in the UX designer’s toolkit. • You thrive on working well with others. You make the people around you better. You love to collaborate with designers, user researchers, engineers, product managers, executives, and inspire them to do their best.• You get stuff done.• You’re a fantastic storyteller. You know that our products tell our customers a story through the user experience. You won’t rest until that story is a compelling one.• You love rules and you know when to break them. You think systemically because you know that creating a coherent experience requires it. But you know when the system needs to expand to accommodate a user’s varied conceptual model. And you know when to do something completely unique to create an arresting and product-defining moment.• You don’t already know everything and you love to learn. You’re inspired by helping users solve their problems. You love finding out you’re wrong. You consume large amounts of quantitative and qualitative data to constantly refine your assumptions.• And finally, you want to be part of creating dramatic and impactful change on a team that is committed to becoming a beacon for others when it comes to user experience design. You learned your craft through a combination of formal training and on-the-job experience. If you have the experience and passion for doing this work at the highest level, we’d love to talk to talk to you and see a portfolio of the work you’re most proud of.Key job responsibilities• Partner with product managers to drive the roadmap for new components.• Collaborate with product design teams to understand user needs, problems, and goals across diverse use cases. • Partner with researchers and data scientists to gain insight to drive and improve designs.• Work with other designers to ensure cohesion and deliver exceptional user experiences.• Articulate guiding principles to ground and inspire ideation, prototyping, and exploration of various design solutions. • Design components with ingenious microinteractions, that integrate with Amazon's design system, prioritize accessibility, and respond across desktop and mobile experiences.• Create interaction specifications using language, diagrams, and prototypes to describe component usage, anatomy, behavior, and configuration with clarity and detail.• Partner closely with engineering teams from design to hand off, and ensure components are implemented to specification.• Work closely with development team to ensure the designs are accurately implemented.• Mentor junior designers on the team.BASIC QUALIFICATIONS- 8+ years of design experience- Have an available online portfolio- Experience with design tools such as Photoshop, Illustrator and InDesign and prototyping in HTML, JavaScript, CSS, Ajax ...

The International Seller Growth organization develops solutions, including the software platform and applications that drive demand generation, customer acquisition, seller integration, customer relationship management, and order management functions necessary for sellers worldwide to manage their business online at Amazon. We are looking for a Senior User Experience Designer who will work with Product Management, Engineering (science & tech), other product and business teams across Amazon to help us grow a key strategic product augmented with Generative AI that will become a co-pilot in the growth journey of tens of thousands of Sellers as they sell on Amazon.The ideal candidate is a passionate yet pragmatic visionary who can gather and synthesize customer data, behaviors, motivations and preferences to propose new solutions. You are experienced at combining qualitative and quantitative data and practices, and are expert at telling a cohesive story with your findings. You are responsive, flexible, and able to succeed within an open and collaborative peer environment. You have global perspective and experience leveraging diverse market and customer needs, educating a core product and business teams with this knowledge. In this role you will work closely with business stakeholders, software engineers and product teams to deliver complex, high quality, scalable products deployed around the world.Key job responsibilities- Identify seller needs and design delightful solutions with measurable impact.- Work with product team to develop high-level requirements.- Create process flows, wireframes, and visual design mockups as needed to effectively conceptualize and communicate detailed interaction behaviors.- Develop and maintain detailed user-interface and interaction specifications.- Present and defend design recommendations to partners, stakeholders, and senior leadership for review, feedback, and approval.- Work with Tech teams to ensure a seamless implementation of designs and make trade-offs when needed while without compromising on core experience.- Measure the success and effectiveness of your proposed designs.A day in the lifeA Senior Designer in this role is responsible for designing tools that will highly impact Amazon Selling Partners worldwide to provide excellent service and support to Amazon customers. This designer will meet regularly with representatives from product and engineering teams to gather product priorities, align on goals, interact with sellers to gather insights, work design creative solutions, collaborate with partner UX teams, present concepts to cross-functional partners and contribute to streamlining the design process.BASIC QUALIFICATIONS- 8+ years of UX designer or interaction designer experience- Have an online portfolio or samples of work on resume, demonstrating experience creating great end-to-end, user-centered design solutions and patterns, across desktop and mobile devices- Experience with design tools such as Photoshop, Illustrator and InDesign and prototyping in HTML, JavaScript, CSS, Ajax ...

The Search and Conversational Shopping Design (SCSD) team is seeking a problem-solving forward-thinking Sr. UX Designer for Search to amplify our efforts and impact. You will collaborate closely with a cross functional group of designers, researchers, writers, engineers, data scientists, and product managers. You will work alongside design leadership to deliver a best-in-class search experience to our hundreds of millions of customers. We have a bold vision to create a tailored search experience that helps shoppers gather inspiration, find the right products within Amazon’s selection, and evaluate products for purchase with ease. Come build the future of Search with us!A day in the life• Collaborate and partner with other search designers and design leadership to evangelize the value and raise the visibility of design across Amazon• Work with Key Partners, Research, Product Owners and Engineers to understand the customer needs and deliver strategic customer experiences• Bring strong, user-centered design skills and business knowledge to translate conceptual ideas into exceptional design solutions at scale• Partner with design and product to establish design and user experience guidelines across global platforms and modalities• Craft design artifacts like: personas, wireframes, process flows, high-fidelity comps, prototypes and videos to test, evangelize and deliver your idea About the teamThe Search and Conversational Shopping Design (SCSD) team is responsible for the customer experiences (CX) that makes it easier and more enjoyable for new and experienced Amazon shoppers to gather inspiration, find the right products within Amazon’s vast selection, and evaluate products for purchase with ease. We work collaboratively with a global, multi-disciplinary team of product managers, engineers, and scientists to bring the product vision to life. Our goal is to delight customers when a best-in-class Search experience where we accurately understand their intent and return an experience that feels targeted and customized to them and their shopping mission. BASIC QUALIFICATIONS- 6+ years of UX designer or interaction designer experience- Have an online portfolio or samples of work on resume, demonstrating experience creating great end-to-end, user-centered design solutions and patterns, across desktop and mobile devices- Experience with design tools such as Photoshop, Illustrator and InDesign and prototyping in HTML, JavaScript, CSS, Ajax ...

As part of Amazon's Devices and Services Design Group (DDG), the Futures Design team is responsible for exploring and defining big, ambitious opportunities that could shape the future of consumer products and services. We operate with runway to invent and design category-defining experiences.Working closely with business and technology partners, we use research, design, and prototyping to guide early product development, bring clarity to engineering goals, and develop a user-centric point of view. This is where you come in.As a Senior Design Technologist, you'll be a key part of our agile Futures Design team. Leveraging your deep technical expertise and experience in world-class consumer software, you'll help unlock challenging scenarios and enhance our ability to deliver design at scale - across a range of innovative, multimodal devices. Your role will be all about proving, advancing, and evolving cutting-edge UX concepts through prototyping and hands-on product work. You'll work quickly, choosing the right technology for each task, to bring design ideas (interactions, visuals, sound, motion) to life. Your work will be instrumental in demonstrating and evaluating these concepts, serving as a crucial reference for our engineering partners.Equipped with a maker's mindset, you'll be asked to creatively overcome platform limitations, tinker with ideas, and think outside the box in code. You will be collaborating closely with designers, product managers, and other experts, you'll deliver quickly, iteratively, and with a keen eye for detail.Are you a passionate tinkerer who loves consumer electronics? A digital craftsperson excited to transform concepts into working code? Ready to make an impact on millions of customers? If so, we want to hear from you.Key job responsibilitiesBuild high-quality, functional prototypes that convey, prove, and advance the vision of future productsCollaborate with design leadership and key stakeholders throughout the product lifecycleWork alongside designers, PMs, engineers, and other experts to drive concepts from idea to implementationAdvance design thinking by leveraging your platform expertise and supporting your teamContinuously evaluate and document new standards or patterns that emerge from your workThrive in a fast-paced, iterative environment with minimal documentation and technical supportA day in the lifeAs a Senior Design Technologist working on the next generations of device user experiences, no two days are the same. You might start by reviewing a prototype showcasing a cutting-edge Alexa interaction, then dive into creative coding to enhance it with machine learning. After discussing technical feasibility with engineers, you shift to polishing visuals and motion for an executive review. Throughout, you problem-solve, push boundaries, and collaborate cross-functionally to invent the future of consumer electronics. It's a fast-paced, innovative environment where your deep technical skills and maker mindset are crucial to delivering transformative experiences for millions of customers.About the teamOur team of design technologists brings a diverse range of expertise to the table. We work collaboratively across multiple product lines, including Echo Show, Fire Tablet, Fire TV, and future Alexa-powered devices. By staying at the forefront of emerging technologies, we are constantly exploring new ways to push the boundaries of what's possible. Whether it's integrating the latest machine learning capabilities or innovating on novel interaction models, our team thrives on the challenge of turning ambitious concepts into functional prototypes. We work with engineering to enable the best customer experiences, iterating on our designs based on user feedback and testing.BASIC QUALIFICATIONS- 6+ years of front-end technologist, engineer, or UX prototyper experience- Have coding samples in front end programming languages- Have an available online portfolio- Experience developing visually polished, engaging, and highly fluid UX prototypes- Experience collaborating with UX, Product, and technical partners ...

The Kindle/Books Design and Research Studio seeks a talented, motivated Senior UX Program manager to lead our customer experience (CX) quality assurance program. This role is critical in ensuring that our products and services meet the highest standards of quality and user experience before reaching our customers.As Senior UX Program Manager, you will oversee the day-to-day operations of our CX-quality review process, optimizing workflows for intake, scheduling, and feedback communication. You'll work closely with a team of cross-functional senior leaders and stakeholders from across Kindle and Amazon’s Books business. A key aspect of your role will be continuously improving program processes, identifying opportunities for automation, and implementing tools to enhance efficiency and scalability. You'll be responsible for data analysis and reporting, overseeing the collection of program metrics and preparing regular performance reports for leadership. Additionally, you'll collaborate closely with Product Management, Design, and Engineering teams to integrate quality assurance processes into the product development lifecycle, ensuring that our commitment to exceptional user experience is reflected at every stage of development. By doing this you will enable dozens of feature teams working to rapidly deliver experiences that improve the lives of millions and millions of readers.As a Senior UX Program Manager, you will be trusted to operate with a high degree of independence and ownership, including in areas where the program strategy has not yet been defined. Informing your judgement is deep knowledge and practical experience in product, software, and service design from concept creation to validation to development and release. Additionally, you have successfully created and managed a wide range of design-related processes, resources, and programs that have delivered measurable results.You invent, evolve, improve, and simplify in a manner that scales across multiple teams, feature types, and development methodologies. You are flexible and comfortable with ambiguity, and adapt your approach to meet the needs of a broad set of partners. At the same time, you are adept at driving for clarity and alignment across partners and stakeholders.Key job responsibilities- Manage and optimize daily operations of the customer experience review process.- Coordinate and support a team of cross-functional quality reviewers, ensuring consistent engagement and high-quality contributions.- Continuously improve program processes, implementing tools and automation to enhance efficiency and scalability.- Analyze program data and prepare regular performance reports for leadership and stakeholders.- Collaborate with product, design, and engineering teams to integrate quality mechanisms into the product development lifecycle.- Develop and maintain best practices, standard operating procedures, and training materials for the program.- Drive data-informed decision-making to improve both product quality and program effectiveness.- Engage with leadership to align program goals with broader organizational objectives and demonstrate impact.About the teamOur mission is to inspire readers by making it easy to read more and get more out of reading. In pursuit of this, our 60+ person global Design Studio provides the user research, UX, and brand design for Kindle E-readers, Kindle apps for phones & tablets, Author & Publisher tools, and book shopping experiences used by millions of readers and thousands of authors around the world. We are looking for a passionate, design-focused, and customer-obsessed leader to join our team.BASIC QUALIFICATIONS- Bachelor’s degree or equivalent industry experience.- 6+ years of successful experience as a Producer, UX Program Manager, Research Program Manager, or similar role in a user experience or design team.- 6+ years of experience leading large projects through the full product development life cycle in a large, cross-functional team. ...

As a Senior UX Program Manager for WW Prime, you will be responsible for ensuring consistent, high-quality design delivery across the organization by establishing and maintaining a robust design infrastructure across various critical UX programs with our key stakeholders.Your key responsibilities will include building the foundational structure, including the business case, prioritization alignment, team engagement, governance, and communication processes. Your goal will be to create a seamless, efficient, and scalable design ecosystem that empowers our designers, researchers, content strategists, and UX engineers to deliver exceptional user experiences.To achieve this, you will need to implement streamlined processes and workflows to improve team execution and delivery. This may include resolving resourcing gaps, anticipating and addressing bottlenecks, and collaborating with stakeholders to develop ongoing improvements. You will also be responsible for coordinating with the design, product, and technology teams to ensure the design system and library are aligned with their needs and are driving successful program delivery and outcomes.By taking a system-thinking approach, you will analyze issues and implement holistic solutions, ensuring that the linkages between structure, people, process, and technology are optimized.Key job responsibilities- Engage with cross-functional partners to understand their needs and pain points, and use this feedback to refine the design system and library strategy.- Develop a detailed roadmap for key UX priorities and initiatives - Explore opportunities to leverage automation and emerging technology to streamline the creation, maintenance, and distribution of designs and visual assets- Ensure the UX systems and programs are secure, scalable, and raising the bar on excellence to enable consistent and high quality from our UX team on behalf of our business and customers About the teamAmazon Prime is an integral part of Amazon. The Amazon Prime Program has over 200+million members, is present in 25+ countries and ever expanding, making it one of the best membership programs that customers trust. How do we deliver customer happiness at such massive scale? We partner with various teams across Amazon on highly complex initiatives to innovate and optimize the Prime shopping experience, content delivery and member benefits. Our teams of business and technology professionals are relentlessly customer obsessive, and dedicated to imaging a bold future of eCommerce.As a key driver of Amazon's growth, our team is focused on growing and innovating the Prime program for our customers, further enhancing the premium benefits that enable our customers to shop, watch, listen and read with ease. BASIC QUALIFICATIONS- 6+ years of design program management experience- Have an available online portfolio- Experience understanding needs of business and end customers and translating them into right solutions- Experience gathering and analyzing large amounts of data and delivering continuous business improvements ...

Senior UX Program Manager, WW Prime - Design As a Senior UX Program Manager for WW Prime, you will be responsible for ensuring consistent, high-quality design delivery across the organization by establishing and maintaining a robust design infrastructure across various critical UX programs with our key stakeholders. ...

Our mission is to inspire readers by making it easy to read more and get more out of reading. In pursuit of this, our 70+ person UX Studio provides the user research, UX design, and brand design for Kindle E-readers, Kindle apps for phones & tablets, Author & Publisher tools, and book shopping experiences used by millions of readers and thousands of authors around the world.We are seeking an intuitive Senior UX Research Manager to lead the Reading Experience side of our UXR team. This role will continue to help mature research into a core competency of our organization, putting user insights at the heart of the product development process. The ideal candidate will have a passion for understanding the latest learnings and innovations in behavioral science, research methods, and UX design and applying these to your work.Key job responsibilities• Deeply understand the nature of our reading businesses and customers.• To reinforce UX Research and the voice of readers as central and essential in our product process.• Actively engage with decision makers at all levels of the organization to take aligned action on research findings• Inspire partner teams (design, product, engineering) and help them internalize opportunities to delight customers and differentiate our offerings.• Help set the long-term vision for the future of the UXR team as the discipline continues to mature, document the impact of strategic user research and communicate it broadly to inspire peers and stakeholders.• Increase the availability, scope, and quality of insights available to Books product teams. - Aid in developing goals and targets that help the team progress towards major strategic objectives as quickly as possible.• Mentor and develop the team, create opportunities for growth and advancement.• Scale & evolve the team and continue to hire world-class talent.• Collaborate closely with the other senior managers to set the culture and be responsible for team happiness, career progression, training and mentorship, hiring, and general team cohesion.About the teamOur mission is to inspire readers by making it easy to read more and get more out of reading. In pursuit of this, our 70+ person global design and research studio provides the user research, UX, and brand design for Kindle E-readers, Kindle apps for phones & tablets, Author & Publisher tools, and book shopping experiences used by millions of readers and thousands of authors around the world. We are looking for a passionate, design-focused, and customer-obsessed leader to join our team.BASIC QUALIFICATIONS• 10+ years of experience in the field of UX research with a focus on early, generative research that informs long term business strategy, ideally in the digital products and services industry.• 7+ years of formal management experience.• Extensive background in research with a portfolio demonstrating command of methods and tools in exploratory and evaluative capacities, as well as direct work with users and data.• Strategic, business-building approach to research with a proven capacity for translating quantitative and qualitative data into bottom-line impact.• Effective communication skills and storytelling, the ability to sell your ideas and advocate for resources and investment• Broad knowledge of qualitative research methodologies and the proven ability to execute the right methodology to get the needed result.• Advanced degree (MS/PhD) in Experimental Psychology, Cognitive Psychology, Social Psychology, Human Factors, Human Computer Interaction, Behavioral Economics, or a related field. ...

At Amazon, we put our customers first in everything we do. This includes the advertising solutions we create to connect brands, businesses, and agencies with their customers globally and at scale. The Ads Supply and Creative Experiences team is seeking a teammate with exceptional behavioral research skills and creativity to work collaboratively with UX design, data science, engineering, and product management through all aspects of the product development life-cycle. In this role, you will have significant impact on our customers’ experience of advertising by helping our team use data-driven insights to inspire changes across multiple Amazon products.Prior experience with advertising technology is not a prerequisite for this role, but obsessing over the customer certainly is one. We deliver billions of ad impressions and millions of clicks daily, and we’re breaking fresh ground to enable brands to connect with their customers in delightful ways. If you’re interested in building truly unique and innovative solutions, with a relentless focus on customers, then you’ve come to the right place.BASIC QUALIFICATIONS- 5+ years of hands-on experience conducting UX research in an applied setting.- BA/BS in psychology, sociology, anthropology, human computer interaction or related discipline.- Working knowledge of behavioral statistics and the principles of experimental design.- A strong portfolio demonstrating past work experience, deliverables, and the ability to extract actionable insights from qualitative data. ...

Amazon Software Builder Experience has a mission to make Amazon the best place to be a software builder. It was established in 2022 bringing together existing and new teams with a focus on modernizing processes and tools. The organization is invested in deeply understanding the software builder experience in order to uncover areas of opportunity to improve it through tooling or process. As a UX Researcher you will undertake generative, tactical and evaluative research to create insights about the software builder experience at Amazon. You will use a mix of different methodologies to answer ambiguous questions about the software builder experience. You will collaborate with a team of passionate, supportive and skilled researchers to create new approaches to exciting problems. We are looking for someone very comfortable with quantitative methodologies and approaches. Key job responsibilities* Own all aspects of the user research (study design, recruiting, moderation, analysis, reporting, communicating, socializing research), making autonomous decisions to evaluate which user research methodology approaches work, and which don’t.* Create long-term research roadmaps and opportunity frameworks that align to and inform product strategy and goals.* Collaborate with other researchers, UX designers, product managers, and engineering to help create customer-obsessed solutions by sharing your insights* Be a strategic partner by becoming a domain expert within the software builder experience* Communicate the results of your research and the impact on product design, go-live, and future user research.* Be comfortable with a high degree of ambiguity.A day in the lifeYou'll collaborate with product, design, and engineering stakeholders to identify areas of opportunity for research and become a domain expert in the Amazon software builder experience. You will meet with the UX Research team for crit, where you'll give and receive feedback because we believe in mentorship and learning from each other. You will most likely spend time socializing with your stakeholders/peers over lunch. About the teamUnderstanding that our org has the mandate to make software building awesome for all software builders, our close-knit team of designers and researchers are making that first we build more robust tools. More importantly, we're incorporating the best UX practices into how we build those tools such that they can be scaled out and applied by all Amazonians to make their output truly resonate with customers. And even though we represent 50 products, the UX team meets twice-weekly to share ideas and work so we can cross-inform product recommendations for our entire portfolio. We also look for opportunities to socialize regularly, regardless of where everyone may be geographically. We have a lot of growth opportunity ahead, for our products, the orgs we support, our team, and individual careers.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Utility Computing (UC) AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.BASIC QUALIFICATIONS* 5+ years of hands-on experience as a user researcher or similar role.* Experience conducting UX research (study design, execution, data analysis, and devising customer insights/recommendations) with varied research methodologies and the proven ability to execute the right methodology to get the needed result.* Experience with developer tools/experience or nascent technology (e.g. GenAI, Crypto etc)* A portfolio that illustrates how your research informed decision-making, showcasing deliverables, and your ability to extract actionable insights from qualitative and quantitative data.* 5+ years’ experience working alongside a product development cycle, and building relationships between business, UX, technology, and research teams* Excellent communication, interpersonal, and analytical skills including the ability to present insights clearly and persuasively to colleagues, partners and stakeholders* Bachelor's Degree in a related field. ...

The Global Talent Management and Compensation organization is looking for a Senior UX Researcher to join our team. Our team has a direct impact on the lives of millions of Amazonians, helping them achieve work-life harmony and advance in their careers. We build intelligent products and services that offer a consumer-grade user experience and use science to manage talent development. You will join a team of passionate designers and researchers to create products to address the sheer scale of HR at Amazon, while providing engaging, personal, and human experiences.We’re looking for a Senior UX Researcher to wake up every day thinking about the employee experience at Amazon. You will be responsible for cultivating and crafting the vision for the next generation product suite. You will own all aspects of user research within the product development lifecycle from study design to communicating results to senior leadership. You're an experienced UX Researcher who continues to learn new techniques and follows trends in the industry. You collaborate closely with designers to identify research opportunities and deliver customer impact. You help establish best practices and provide consultation on methodologies and approaches. To succeed in this role, you must be an innovative self-starter in driving operational excellence and a strategic big-picture thinker. Our environment requires the skills to work collaboratively and the commitment to take ownership when needed.Key job responsibilities- Conduct independent research on customer experiences.- Collect and analyze user behavior through CSAT surveys and benchmark studies.- Partner with UX and product teams to identify research opportunities and prioritize research questions based on analysis of current knowledge, project goals, and risks.- Consult on which user research methodology approaches work and which don’t.- Work with Designers, Product Managers, and Engineers to prioritize and drive effective user experience research.- Understand and incorporate complex technical and business requirements into research.- Advocate research findings to diverse audiences through written reports and in-person presentation.- Use best practices to create long-term research roadmaps and opportunity frameworks that align to and inform business strategy and goals.A day in the lifeYou will independently own and conduct research studies on strategic initiatives for the organization, establish research best practices, and provide guidance to designers facilitating studies in conjunction with their project work. You will work with UX Designers to help guide the design and prototyping of new experiences ahead of the development schedule. You will also regularly interact with product managers to understand and guide the team’s research needs.About the teamOur team harnesses the power of design thinking to deeply understand our customers. We create innovative and inclusive experiences which empower Amazonians to own their careers. We are highly motivated by accessibility and inclusion. We work on unique problems and define experiences that reinforce Amazon's unique culture.BASIC QUALIFICATIONS- A Bachelor's degree or equivalent degree in psychology, cognitive science, Human Centered Interaction (HCI), etc.- 6+ years of experience gathering data from customers to inform design and business decisions as a user experience researcher, user experience designer, or similar role- A portfolio demonstrating past work experience and deliverables (e.g., surveys, user study designs, research reports, etc.) ...

Senior UX Researcher, Global Talent Management & Compensation (GTMC) Job ID: 2843859 | Amazon.com Services LLC The Global Talent Management and Compensation organization is looking for a Senior UX Researcher to join our team. Our team has a direct impact on the lives of millions of Amazonians, helping them achieve work-life harmony and advance in their careers. We build intelligent products and services that offer a consumer-grade user experience and use science to manage talent development. You will join a team of passionate designers and researchers to create products to address the sheer scale of HR at Amazon, while providing engaging, personal, and human experiences.We’re looking for a Senior UX Researcher to wake up every day thinking about the employee experience at Amazon. You will be responsible for cultivating and crafting the vision for the next generation product suite. You will own all aspects of user research within the product development lifecycle from study design to communicating results to senior leadership. You're an experienced UX Researcher who continues to learn new techniques and follows trends in the industry. You collaborate closely with designers to identify research opportunities and deliver customer impact. You help establish best practices and provide consultation on methodologies and approaches.To succeed in this role, you must be an innovative self-starter in driving operational excellence and a strategic big-picture thinker. Our environment requires the skills to work collaboratively and the commitment to take ownership when needed.Key job responsibilities ...

Have a passion for driving change and innovation? Do you want to be a part of an area in Amazon focused on driving growth initiatives? Excited about a fast-paced environment where you get to define multi-year strategies, manage strategic relationships and negotiations, build new initiatives from the ground up, and ensure we're delivering against our strategy for a multi-billion dollar business?Amazon is looking for a Senior Vendor Manager who will have full P&L responsibility of the business category. The Senior Vendor Manager is constantly innovating on behalf of customers, and you will own the partnerships that get us to the right experience for our customers. You will shape the business trajectory using analytical horsepower, excellent business judgment, strong vendor management and negotiation skills, and standout complex problem-solving skills. You will work with vendors of all sizes and must have the leadership presence and communication skills to represent Amazon at all levels of the organization. The right candidates will be flexible, action and results oriented, have strong ownership mindset, and be comfortable working in ambiguity.You will shape the business to deliver the best experience for our customers. You will work closely with both internal and external partnerships to execute the strategy you develop. You will coordinate with tech teams, supply chain teams, marketing teams, and other business stakeholders across the company to bring your vision to fruition. You will monitor and react to customer needs and feedback.Candidates should have strong analytical abilities, comfort with ambiguity, a trust-but-verify mindset, high business judgment, strong influencing skills, a self-starter mindset, and a keen customer focus. This role requires skills at breaking down complex, high-level ideas into executable phases and juggling multiple competing projects and priorities. The ability to influence cross-functionally and across the organization, at all levels, will be absolutely critical to the success in this role.Key job responsibilities- Creates long-term category strategies that drive topline growth- Partner closely with operations, supply chain, marketing, advertising, finance, and product management to drive the business- Develops and implements action plans based on deep-dive analysis of input metrics- Drives customer and business opportunities to deliver long-term strategy for multiple sub-categories- Owns the relationship with strategic vendors, including negotiations to deliver top- and bottom-line category growth- Owns the Retail P&L for multiple categories; develops plans that drive revenue and margin improvement for the business- Dives deep into inputs and understands the downstream impact of changes to pricing, selection, and convenience for multiple categories- Identifies areas that need vendor attention and directs team to address issues; acts as escalation point, helping team and vendor(s) resolve conflictsBASIC QUALIFICATIONS- 5+ years of account management, project or program management or buying experience- Bachelor's degree- Knowledge of Microsoft Access or SQL- Experience driving internal cross-team collaboration- Experience using data to influence business decisions- Experience with business analysis and P&L management ...

Amazon is looking for an entrepreneurial Senior Vendor Manager who will own the P&L and relationships with some of the largest vendors in Business, Electronics, Automotive & Technology. The Senior Vendor Managers will utilize a wide range of skills and work across major functional areas such as inventory management, marketing, merchandising, pricing, operations, and finance to drive the performance of vendor partners and will also act as the vertical lead for a category within Business, Electronics, Automotive & Technology.As a Senior Vendor Manager, you will be accountable for business results across the vendors and categories you manage. Your direct responsibility will be to manage performance of the product portfolio including developing vendor relationships, negotiating terms and contracts, expanding product selection, setting prices, setting inventory forecasts, developing marketing programs, driving sales and margin improvements, and creating a best-in-class customer experiences. The successful candidate will be able to take their broad skill-set and experience across multiple facets of retail to drive a successful business. They will be able to deliver results at both a strategic and tactical level across all aspects of the business, innovate and overcome hurdles, and achieve profitable long-term growth. They will also have strong verbal and written communication skills and work effectively with stakeholders across all levels of the organization. Key job responsibilities• Conduct financial analysis of business opportunities to meet and exceed revenue and profitability targets by executing annual and ongoing vendor negotiations.• Have a thorough understanding of the industry, business trends, events, and continually monitor both industry and competitor developments.• Maximize Amazon’s business and financial profitability through selection optimization and expansion opportunities.• Have an understanding of customer needs and use that knowledge to advocate for, and drive delivery of, improvements that provide Amazon customers with an unparalleled shopping experience.• Build vendor/brand relationships - be the primary point of contact for vendor selection on-boarding, escalations, and negotiations.• Coordinate across cross-functional teams and communicate with internal and external stakeholders, all while meeting tight deadlines.• Have a complete understanding (inclusive of the strategic context) of internal and external variables that impact your business. This includes owning forecasting, analyzing, understanding, and reporting on the business.About the teamThese roles are the largest and most impactful businesses within Retail at Amazon. We are a fast-paced and exciting, with a high-performing team that seeks to build strong customer-focused businesses. We promote a collaborative, solutions-oriented and inclusive culture. We prioritize the growth and development of our team members and strive to work hard, have fun, and make history.BASIC QUALIFICATIONS- 5+ years of account management, project or program management or buying experience- Bachelor's degree- Experience driving internal cross-team collaboration- Experience using data to influence business decisions- Experience with business analysis and P&L management ...