MA

Are you inspired by invention? Is problem solving through teamwork in your DNA? We apply advances in robotics and software to solve real-world problems that delight our customers' experiences in ways we can't even imagine yet. Amazon Robotics is located in the greater Boston area, the epicenter of robotics innovation. Our diverse teams come from all over the world to design, test and build our dynamic fleet of robots and mechatronic systems. Having our offices, labs, test floors and factories all co-located means that we can design the hardware, write the code, test, build and watch it all come to life. This allows us to innovate quickly and on limitless ideas. Current advancements are underway in autonomous movement and mobility, artificial intelligence and machine learning, manipulation, simulation, robotic management software, predictive analytics, and much more.This role is a 6 month co-op to join AR full time (40 hours/week) from July-December 2024. Come join us in North Reading, MA, or in our newly expanded innovation hub in Westborough, MA!The Simulation Execution Analysis & Management Team at Amazon is seeking passionate and talented software development engineers to help build out our suit of tools used to simulate and explore new robotic solutions. Our team is challenged with high impact projects, including the evaluation of creative ideas that will pave the way for the future of Amazon’s fulfillment and delivery network.We are developing AWS-based tools to automate execution and evaluation of discrete-event simulation experiments. If you are looking to get hands-on experience building utilizing the full development lifecycle at Amazon and utilizing the latest AWS technologies then this is the job for you. The ideal candidates have previous co-op or extensive project experience in front-end development utilizing REACT.As a Front End Engineer Co-Op, you will:· Identify and develop software solutions to current business problems· Work with your manager and team to create milestones and deliverables· Participate in daily scrums and reviews with development teams· Develop design documentation and lead reviews with other engineers· Write code and unit tests and integrate code with other software components· Work directly with customers to test software prototypes and incorporate feedback· Utilize Amazon Robotics and Amazon engineering tools, processes and technologiesCurrently, the position is planned to be in the Boston, MA office. We are open to hiring candidates to work out of one of the following locations:North Reading, MA, USA | Westborough, MA, USABASIC QUALIFICATIONS- Currently enrolled in college/university and must have at least one semester/term/quarter of school left to complete after the end of the co-op- Must be eligible and available for a full-time (40h / week) 6-month co-op between July 15 to December 20, 2024- Completion of at least junior year of degree program is required, graduating in December 2024 or later- Working towards B.S. degree or higher in Computer Science, Engineering, applied math or other algorithmic-centric discipline- Experience in one of the following languages: JavaScript/NodeJS, Python, Java, or C++ ...

At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers.As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.Key job responsibilitiesAs a Delivery Station Customer Service Associate, you will be responsible for:- Communicating with customers directly in-person, in addition to communicating via phone and email- Empathizing with and prioritizing customer needs- Upholding company values and respecting every customer- Resolving issues and setting appropriate expectations with customers- Clearly understanding and responding appropriately to the issues that customers present- Consistently composing grammatically correct, concise, and accurate written responses to customer issues- Approaching problems logically and with good judgment to ensure the appropriate customer outcome- Making quick and effective decisions on behalf of the customer- Working a flexible Full-Time (40+ hours per week) schedule Performing the following tasks, with or without reasonable accommodation:- Carry, lift, push and pull up to 49 pounds- Frequently push, pull, squat, bend and reach- Stand and walk during shifts lasting up to 12 hours- Work in an environment where the noise level varies and can be loud (hearing protection will be provided)- Work in an environment where the temperature may vary due to outside weather conditions and is not controlledA day in the lifeYou’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon. Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.About the teamOur mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers’ most complex issues.Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention. The CS team is always looking for ways to make Amazon’s customer service even better, and we need excellent people to make that happen.BASIC QUALIFICATIONS- High School or equivalent diploma- Previous experience in Customer Service - Ability to effectively prioritize work time to ensure efficiency- Experience with Windows Operating Systems and Microsoft Outlook- Familiarity with multiple web browsers, data base searching and instant messenger tools ...

AWS Elastic File System enables customers to build their large-scale highly available cloud-native solutions by offering durable shared file system access across their fleets. EFS scales with customer workloads on-demand, offering petabytes of storage and gigabytes per second of throughput out of the box. While EFS has seen tremendous growth since launch we are still in the early stages of realizing its full potential.As a Senior Software Development Engineer for the EFS Platform Engineering team, you will join a team of deeply technical engineers relentless in their mission to design and build systems to rapidly and safely deploy changes and critical security patches to a massive fleet of file systems while also automating the processes of spinning up the EFS stack in new AWS regions around the world.Key job responsibilities- Design, Implement, Test, and Deploy highly impactful software systems- Build systems that scale to support our massive fleet of Elastic File System nodes- Support the operations of the systems owned by our team to ensure we maintain the highest availability bar- Build and support an engineering culture of technical strength and provide technical mentoring to the team.- As a leader, partner with Software Development Management and Product Management peers to shape the future of EFS's roadmap.A day in the lifeIn this role, you will provide technical leadership, solve complex software problems, and make impactful trade-offs between short-term and long-term results. You’ll think in terms of architecture, not just code, and will help elevate our ability to deploy and operate high availability systems worldwide.A successful candidate is comfortable in a leadership role and seeks to mentor and grow less experienced engineers on the team. You understand customer obsession and live and breathe operational excellence. You know when to partner with and influence other teams to deliver results.BASIC QUALIFICATIONS- 5+ years of non-internship professional software development experience- 5+ years of programming with at least one software programming language experience- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering team ...

Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these you’ll fit right in here at Amazon Robotics. We are a smart team of doers that work passionately to apply cutting edge advances in robotics and software to solve real-world challenges that will transform our customers’ experiences. We invent new improvements every day. We will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling and fun. The Amazon Robotics (AR) Operations organization manufactures high-quality robotics and gets the right materials to the right place at the right time to enable our automated solutions. It’s a fast-paced operation that works cross-functionally with teams across Amazon globally, and is driven by data and performance indicators. We are seeking a talented and motivated Sr. Manufacturing Engineer with a proven track record of implementing best in class manufacturing system for scalability within a complex supply chain. This role will report to the Manager of Advanced Manufacturing Engineering. You will be responsible for applying manufacturing skills to influence product designs and transition a wide range of autonomous robotic solutions from design to production. You will work cross-functionally to develop suppliers, manage product lifecycle changes, lead product quality improvement projects and drive technical root cause for supplier defects. The successful candidate will be capable of making wide-ranging business decisions on behalf of the organization and willing to “roll up sleeves and do what needs to get done” to consistently deliver results.Key job responsibilities• Provide manufacturing process feedback for scalability on mechanical and electromechanical designs.• Guide best practices on manufacturing tolerances using GD&T. • Launch tooling with accelerated schedules. Assess project risk.• Review external production processes, identify risk and mitigate.• Qualify production processes based on dimensional data, control plans.• Drive internal and external PFMEA reviews.• Solve technical problems across a broad set of manufacturing commodities.• Mentor team members and design engineers.• Propose design changes that will enhance product sustainability.• Evaluate and manage new and existing suppliers for scalability. • Evaluate production, supplier and field failures for root cause analysis and resolution.• Up to 30% travel required. A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- BSME/EE or equivalent required.- 10+ years of relevant work experience.- Excellent verbal and written communication skills.- Demonstrated expertise with new product development.- Familiarity with industry standard tools for problem solving and risk management.- Broad manufacturing commodity background (Mechanical and Electrical).- Deep commodity experience with one or more of the following: Sheet metal manufacturing, Printed Circuit Board Assemblies, Sensors, Cameras, Cables ...

Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics (AR). We are a smart, enthusiastic team of doers that work passionately to apply cutting edge advances in robotics and software to solve real-world challenges that will transform our customers’ experiences in ways we can’t even imagine yet. We invent new improvements every day. We are Amazon Robotics and we will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling and fun. Amazon Robotics is seeking a talented and motivated Technical Program Manager (TPM) who will be part of the HW Engineering team focused on early transition to production programs, field support, and sustaining activities. The TPM will be focused on the post-Beta through End of Life portions of the project lifecycle with goals to improve efficiency, reduce cost, reduce installation cycle times, and improve performance on existing product platforms in support of Amazon’s next-generation Fulfillment Centers, Ground Sortation Centers, and Air Sortation Centers. This position is responsible for the planning and execution of projects within larger programs while serving as liaison between Deployment Engineering, Supply Chain, Global Support Services, and our fulfillment and logistics customers. If you are a Technical Program Manager with strong problem-solving skills, excellent communication skills, an ability to influence business and technical leaders in a dynamic environment and the desire to be a contributor to Amazon's next generation fulfillment technology, we want to talk with you. Joining our team provides the unique challenge and opportunity to build systems that benefit millions of customers and support sellers spanning the globe. The ideal candidate will draw upon exemplary program / project management, critical thinking, and problem solving skills, and a passion for creating reliable and maintainable systems. The candidate should be open to new challenges, strong at multi-tasking, innovative, creative, self-directed and a great team player. Candidate should drive continuous process improvement, and collaborate effectively with cross-functional operational and development teams to solve problems and implement new solutions. Key job responsibilities- Lead the effective, efficient, and collaborative delivery of cross-functional projects- Interact with Systems & SW Engineering, Operations, and other key stakeholders to define and deliver complex programs- Drive consensus on technical decisions and ensure the appropriate resources are employed to deliver high quality results- Identify, assess, track and mitigate issues and risks at multiple levels- Create, maintain and disseminate project information to stakeholders- Drive effective teamwork, communication, collaboration and commitment across multiple, disparate groups with competing priorities- Develop and drive hardware and or software program schedules that meet the larger program needs- Drive programs across all HW disciplines including Mechanical, Electrical, Firmware, Safety, Regulatory, HW Test Engineering, SW, Controls- Drive program needs across other AR teams including supply chain, technical OPS and manufacturing- Develop Functional Requirement Documents for programs based on Product RequirementsA day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- Bachelor’s degree in Engineering or Computer Science, or similar area of study- 5+ years of experience leading hardware/software projects with vigorous schedules- 2+ years of project/program management experience (MS Project experience)- Experience working in a fast-paced matrix technical organization- Ability to communicate effectively with technical and non-technical individuals- Agile/Scrum experience for managing SW work ...

Are you interested in working with the latest technology in the cloud computing space?The Amazon Foundational People Data Services (FPDS) organization is building cutting-edge solutions to enable employees and managers to self-serve changes across all human resource processes.Join us in building an innovative technology using Amazon Web Services to meet the complex and unique demands of managing nearly 3,000,000 employees globally. We dive deep to insist on the highest standards in architecture, coding, testing, deploying, and maintaining every aspect of our offerings.Mentorship & Career Growth: Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.Work/Life Balance: Our team also maintains an inclusive team culture, and we put a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success.Our teams provide access and storage of human capital information to an extensive ecosystem across Amazon and its associated vendors as we build new systems to take us into the future. Data from our platform is vital to calculate compensation, payroll, benefits, hiring, onboarding and separation activities, security and access controls, fulfillment center operations, and provide many other low-friction business processes and world-class experiences for everyone at Amazon who innovates on behalf of our customers.Our engineering teams continuously strive to build and run an infrastructure that can process billions of queries, provide data consistency and availability-related solutions in a distributed systems architecture, functional data materialization for unique business use cases, data visualization and analytics products, and set up data privacy controls. We are building a one-of-a-kind cloud-native platform uniquely positioned to accelerate delivering customer value across Amazon!Key job responsibilitiesAs a Sr. Technical Program Manager, you'll orchestrate the delivery of high-impact, cross-functional product initiatives while adeptly juggling multiple concurrent projects. Your exceptional organizational and communication skills will be instrumental in navigating ambiguity, identifying challenges, and crafting innovative solutions. Cross-team coordination, project management, executive communication, and presentation prowess are essential for success in this role.-Spearhead the seamless delivery of large-scale, highly cross-functional product initiatives while meticulously tracking and managing a portfolio of smaller projects simultaneously.-Drive strategic cross-functional planning by collaborating closely with product managers and engineering leads. Lead the discovery and prioritization processes, developing comprehensive program plans encompassing roadmaps, dependency mapping, and resource allocation.-Critically analyze feature requests to uncover the underlying true requirements. Recommend alternative technical approaches and lead engineering efforts to meet aggressive timelines while ensuring quality.-Communicate plans, statuses, and critical updates to executive management with clarity and effectiveness, leveraging outstanding presentation skills.BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

AI is the most transformational technology of our time, capable of tackling some of humanity’s most challenging problems. That is why Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of our businesses. We are looking for highly motivated and talented candidates who will review generated data demonstrations and provide human feedback to train LLMs. The ideal candidate must demonstrate strong analytical and communication skills, attention to details, and a commitment to excellence.This is a nine month fixed temporary assignmentAs an AI Content Writer you will be responsible for reviewing machine and human generated demonstrations in order to generate preference data for training purposes. The tasks will be clearly defined, but will require a high degree of judgement in each case. The candidate will work closely with support teams, review guidelines, suggest updates to those guidelines, and engage in team calibrations to ensure the highest quality of data generation. You will also be a part of other initiatives across process improvements, SoP and guidelines formulation, diving deep to provide data insights as and when required. Your key responsibilities will include (but not limited to) the below:• Work on clearly defined use cases, but leverage a high degree of judgement to produce preference data.• Operate with autonomy• Leverage and demonstrate expertise in a wide array of competencies such as (but not limited to) Computer Science, Literature, Music, Mathematics, Economics and Travel• Identify issues and proactively report operational challenges• Identify process improvement opportunities (enhancements and pain points) at process/ function level• Demonstrate the ability to support small to medium scale process improvement projects• Contribute in mentoring / training junior data associates on an ongoing basis• Troubleshoot issues related to process and conduct root cause analysis if requiredKey job responsibilities• Create original and engaging content across multiple work types to train LLMs.• Write clear, concise, factually and grammatically correct responses that adheres to the Standard Operation Procedures (SOPs) and style guidelines to create visually appealing and effective content.• Proofread and edit content to ensure high-quality standards, accuracy, and consistency.• Research and verify content quality based on Content Guidelines. Approve or reject contents based on pre-defined guidelines and explain logical reasoning behind approve/reject decision.• Perform quality checks by reviewing and proofreading; provide feedback and training to coworkers and cross-company teams to ensure that quality standards are met.• Collaborate with cross-functional teams and other business units to monitor quality progress, investigate quality variations, develop and implement measures to drive quality improvement.• Develop a deep understanding of the subject matter expert (SMEs) for processes on the floor and collaborate with stakeholder teams to test new SOPs to gather insights, validate information, and ensure accuracy in content creation.• Support our leadership, business, and technical teams by actively participating in training, project/program management, etc., based on the group's needs and your own skills and inclinations.BASIC QUALIFICATIONS• Proven work experience as a Content Writer, Copywriter, or similar role.• Strong proficiency in English. Candidate must demonstrate language proficiency in all the following: verbal, writing, reading and comprehension. ...

Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to these questions and you'll fit right in here at Amazon Robotics. We are a smart team of doers who work passionately to apply cutting edge advances in robotics and software to solve real-world challenges that will transform our customers experiences in ways we can't even image yet. We invent new improvements every day. Amazon Robotics is seeking a talented and motivated Mechanical Engineering student to join our Hardware Engineering teams for a Co-op assignment. The candidate will have the opportunity work with senior engineering staff on new and existing tools, mechanisms, modules and systems. The ideal candidate has strong mechanical aptitude, enjoys problem solving and can potentially handle multiple parallel tasks. This role is a 6 month co-op to join AR full time (40 hours/week) from January to June 2025. Amazon Robotics co-op opportunities will be based in the Greater Boston Area, in our two state-of-the-art facilities in Westborough and North Reading, MA. Both campuses provide a unique opportunity for co-ops to have direct access to robotics testing labs and manufacturing facilities.Co-op Responsibilities:· Work as part of an interdisciplinary team to design and analyze mechanisms, modules or systems· Model and detail solutions in hand sketches and SolidWorks· Analyze components and systems using standard tools including SolidWorks Simulation (FEA) as well as hand calculations· Participate in brainstorming sessions· Build models and prototypes· Conduct testing· Support staff writing ECO's, specifications and plansBASIC QUALIFICATIONS- Junior year or beyond in Mechanical Engineering program with at least a semester left of school after completion of the co-op- Must be eligible and available for a full-time (40h / week) 6-month co-op between January to June 2025- Solid understanding of principles, theories and concepts in mechanical engineering- Proficiency with SolidWorks Simulation Finite Element Analysis tools ...

The role of the Controls Engineer is to advantage Amazon’s packaging platforms to surprise and delight Amazon’s external customers and internal fulfillment network through the creation, development and execution of highly flexible and efficient packaging machinery and automation platforms.The primary role of the Controls Engineer is to execute advanced motion control systems design and programing that enable Amazon’s scaled packaging platforms (designs) to meet or exceed our external customers’ expectations for the products that they buy yet works flawlessly through the internal supply chain delivering the lowest total cost and highest level of sustainability. To achieve this goal, the Controls Engineer will have deep knowledge of advanced motion control systems, system architecture integration across HMI, PLC, Motion Control and the incorporation subsystems critical to the design requirements including but not limited to safety systems, adhesive application, labeling, date coding and vision systems. Also core to the role is the programing of these subsystems (HMI, PLC, Motion, Safety, ancillary systems) required for the machinery and automation to deliver against the design requirements. At the core, the controls engineer will execute platform specific control systems design, integration and programing at the project / platform level of Amazon’s packaging machinery and automation resulting in the improvement of the sustainability and total cost position of our packaging.Key job responsibilitiesThe Controls Engineer will work in close coordination with the Electrical and Mechanical engineering resources on the project team, our prototyping and internal manufacturing as well as MSP functions of scaled manufacturing, RME and other technical support teams to ensure the machinery and automation platforms deliver against the project objectives (rate, availability, quality, cost, functionality) at validation, commissioning and the ongoing life of the assets.A day in the life- Work as part of a technical project team of Electrical, Mechanical, Packaging and Manufacturing engineers to execute the detailed design and programing of advanced packaging machinery & automation- Own the design of the systems architecture including the HMI, PLC, Motion, safety, and ancillary systems at the project / platform level while ensuring the technical, cost and timeline objectives are achieved- Execute the programing of subsystems as required (HMI, PLC, Motion, Safety and ancillary systems)- In conjunction with the Electrical Engineering, ensure project documentation is complete and scalable for electrical schematics, BOM, I/O’s and subsystem programs- Support the project team in the safety certification of the project / platform (CE, UL, CSA, TUV, etc..)- Participate in topical meetings to ensure the project or development sets the benchmark for customer experience, supply chain performance and sustainability.About the teamAligning mechatronics and packaging into one organization, (Mechatronics and Sustainable Packaging, MSP) enables Amazon to develop, deploy and scale automated solutions across the Amazon Fulfillment Network, especially from Pick to SLAM for the Automated Robotics Sortable (ARS) network. This group works backwards from deep customer insights to deliver solutions that seamlessly integrate into brownfield and greenfield deployments with safety as a top priority. In addition, Sustainable Packaging solutions are a thread that impacts and connects all parts of the Amazon Stores supply chain and customer experience. They take ownership for the entire packaging experience including selling partner design, first/middle/last mile and total customer experience. They eliminate waste and packaging wherever possible. Where Amazon added packaging is required, they are transitioning from single-use plastics to curbside recyclable paper-based materials.BASIC QUALIFICATIONS- Experience in automating, deploying, and supporting large-scale infrastructure- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust- Experience with Linux/Unix- Experience with CI/CD pipelines build processes- Bachelors Degree in Automation, Controls, or Electrical Engineering or equivalent experience- Proven experience in advanced motion control platforms (HMI, PLC, Motion, Safety) integrated design and programing- 3+ years experience with motion control software (Rockwell, Rexroth, Beckhoff, B&R, Siemens) ...

Amazon Inbound Transportation, a part of Global Logistics, plays a crucial role in managing the journey of billions of units sold through the Amazon store every year. We are seeking a driven Product Manager to oversee the revenue structure of our managed transportation program, which ensures competitive rates, seamless experiences, and expedited inbound speed for sellers.Key job responsibilities- Oversee the cost structure of the managed transportation program, ensuring competitive rates, seamless experiences, and expedited inbound speed for sellers.- Diagnose the program's cost structure and drive optimization initiatives to improve financial performance.- Prioritize and implement cost optimization solutions in collaboration with the in-house tech team.- Develop and scale innovative solutions aimed at optimizing costs while maintaining exceptional customer experiences.- Analyze data to develop compelling business cases, prioritize features, and gauge the impact of product launches.- Envision and execute a strategic product roadmap to support the ambitious growth trajectory of the managed transportation program.- Thrive in an entrepreneurial environment, navigating ambiguity and competing priorities to deliver tangible results.- Collaborate cross-functionally to ensure seamless integration and execution of cost optimization initiatives.A day in the lifeAs a Senior Product Manager in Amazon Inbound Transportation, your day will involve working closely with cross-functional teams to drive cost optimization initiatives for our managed transportation program. You will analyze data to identify opportunities for improvement, develop compelling business cases, and prioritize features and solutions. Collaborating with the in-house tech team, you will prototype and scale innovative ideas aimed at optimizing costs while maintaining exceptional customer experiences. You will navigate ambiguity and competing priorities, focusing on delivering tangible results and executing a strategic product roadmap to support the program's ambitious growth trajectory.About the teamThe Inbound Transportation BizOpz team is comprised of builders, with an in-house tech department dedicated to prototyping and scaling our ideas. We are a team of entrepreneurial individuals who thrive on discovering innovative avenues for business growth in the dynamic realm of global logistics. We seek individuals who excel in entrepreneurial environments, embracing ambiguity and competing priorities to deliver tangible results. Our team values collaboration, creativity, and a relentless focus on delivery.BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology products ...

On the Fulfillment Technologies and Robotics (FTR) team, we build dynamic partnerships between people and intelligent machines. This intricate collaboration helps Amazon fulfill orders with unmatched accuracy. Working in symphony with our robotic technology, employees have the opportunity to extend their technical capabilities by working alongside some of the industry's most advanced technologies. This includes our fleet of autonomous mobile robots, sophisticated control software, and technologies like language perception, machine learning, object recognition, and semantic understanding of commands. These technologies help employees deliver an ever-improving customer and employee experience, as well as improve the safety of our facilities.The Robotic Movement team owns the core cloud and in-warehouse software system responsible for the robotic fleet management and equipment control of Amazon Robotics mobile robots in fulfillment and sortation centers. Our organization owns a suite of services which collectively orchestrate robotic work planning, scheduling, resource management, navigation, and execution for over 600,000 Amazon Robotics mobile robots. Our teams’ ongoing development aims to enable the rapid evolution of the core Amazon Robotics mobile robot platform to new use cases, and optimize the safety, efficiency, and operational experience of existing ones.We are looking for a Senior Software Technical Program Manager (TPM) within our Robotic Movement Team. The role is out of our North Reading, MA or Westborough MA Robotics Development Centers. As a Sr TPM in this org, you will work on planning, preparing, measuring and improving organizational software services readiness for various High Velocity Events (HVEs) like Prime Day, Prime Big Deal Days (PBDD) and Peak. You will also be working with teams to plan, monitor and communicate AWS cost/budget and other cross-functional initiatives like availability and security improvements. You will be driving complex cross-functional projects across different software teams and teams across FTR/Amazon. You will be working with senior leaders in the organization to take new ideas from concept to delivery. You will work across the Ops Robotics teams to share the Core Software team vision, partner with other Amazon Robotic teams to create, execute and deliver general purpose software processes/solutions to serve Amazon business needs. As Sr TPM you will mentor other TPM’s and also drive major programs at Amazon Robotics.A day in the lifeAmazon offers a full range of benefits for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics. We are a multi-disciplinary team of innovators that work passionately to apply cutting edge advances in robotics and software to solve real-world issues that will transform our customers’ experiences in ways we can’t even imagine yet. We will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling and fun.Key job responsibilitiesGlobal Robotics Delivery is seeking an innovative, high-energy and customer-obsessed Sr System Development Engineer to to design and develop controls for Enterprise Resource Planning (ERP) and Product Lifecycle Management systems (PLM).The System Development Engineer will design, develop, integrate, troubleshoot, and optimize various automation solutions, while acting as a engineering leader for our internal/external engineering partner teams.• Implement SAP S4/Hana, Manufacturing, EWM, and BTP. • Design, simplify and continuously improve enterprise systems such as ERP, PLM platform architecture.• Identify and implement system optimizations.• Debug issues, develop tools and best practices for system monitoring and troubleshooting.• Mentor and develop junior engineers in design and development best practices• Work with partner Information Security, and Information Technology teams to ensure successful deployment of enterprise systemsA day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanBASIC QUALIFICATIONS- 5+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience- 5+ years of systems design, software development, operations, automation, and process improvement experience- Experience leading the design, build and deployment of complex and performant (reliable and scalable) software solutions in production- 2+ years of deploying and operating in a Linux/Unix environment experience- Experience taking a leading role in building complex software or computing infrastructure that has been successfully delivered to customers- Experience in mentoring, leading, or managing more junior engineers- Experience building tools for building, testing, releasing or monitoring- Demonstrated working knowledge in Database, Application layers of enterprise systems such as Oracle ERP, Agile PLM. Experience with operating and managing Unix/Linux systems/Database management and optimization for zero downtime ...

Come build the future of privacy with us! To get there, we need exceptionally talented, bright, and driven people. We work in a fast-paced environment across multiple industries, never losing our passion for customers. As a member of the Workplace Trust: Privacy, AI, and Risk team, you will play a key role in operationalizing privacy across Amazon’s global employee, candidate, and contingent worker populations. This includes engaging with multiple stakeholders across the enterprise to help ensure compliant outcomes. You will be responsible for consulting with key stakeholders to drive alignment with global privacy regulatory requirements, including CPRA and GDPR. In the execution of Amazon’s global privacy obligations, you will rely heavily on your subject matter expertise, as well as your case management, analytical, and relationship building skills to develop and deploy innovative strategies for data protection. The identified candidate will demonstrate proven experience to: support diverse stakeholders; evaluate control effectiveness; understand levels of potential risks and how to address them; provide in-depth consultation; and have the ability to synthesize diverse data to identify patterns, draw conclusions, and prioritize remediation efforts using risk management concepts. Excellent writing skills are required as the output for this role will be documentation that aligns to privacy regulations worldwide. The ‘day-to-day’ aspect of this role will be to review internal Amazon systems for compliance with global privacy obligations. As part of this you will provide proactive guidance for upcoming tech builds and roadmaps, work with senior leaders on acceptable business risk when applicable, and track remediation actions as needed. You will be responsible for knowing the privacy risks of systems, and ensure the system owners follow the correct paths to full compliance. After reviewing each system, you will be responsible for creating a Data Protection Impact Assessment (DPIA) and Record of Processing (RoP) for regulatory need. Key job responsibilities* Consult with global legal, finance, benefits, IT, information security, and HR policy, process, vendor, and application owners to ensure that sound protocols are in place to mitigate privacy risks. * Monitor known and emerging risks, measure internal control effectiveness, and develop and own action items to remediate identified risk issues. * Socialize and secure commitment for remediation and risk management strategies. * Develop deep knowledge of employee privacy obligations and data privacy processes and solutions utilized by Amazon. * Assess areas for privacy program improvement and implement solutions.* Consult on the development of business requirements for new system implementations and enhancements. * Draft written narratives to communicate obligations, risk analyses, and recommendations. * Inventory risk and compliance obligations in a governance, risk and compliance (GRC) system framework. * Prepare other supporting documentation such as manager and employee communications, FAQs, and standard operating processes. * Respond to questions and troubleshoot issues. * Manage other risk and compliance related projects, as needed, to systematically reduce privacy risks. * Ability to travel up to 10% including international destinations.BASIC QUALIFICATIONS* Significant experience in a privacy, legal, compliance or risk management role* BA/BS degree or equivalent experience ...

We are looking for a Software Development Engineer to join the Amazon FSx for Lustre team. Launched in a Re:Invent keynote in November 2018, Amazon FSx for Lustre is a fast-growing AWS service that makes it easy for customers to launch and run high-performance file systems in the cloud. With Amazon FSx, in just minutes you can provision a Lustre parallel file system that can process massive data sets at up to hundreds of gigabytes per second of throughput, millions of IOPS, and sub-millisecond latencies. Customers already love the service, but we're just getting started. Come join the Amazon Web Services engineering team in our Boston Seaport location overlooking the Fort Point channel as we revolutionize the world of high performance computing (HPC) and cloud storage!AWS is a dynamic and rapidly growing business within Amazon, with over a million active customers in 190 countries around the world. AWS has been continually expanding its services to support virtually any cloud workload, and it now has more than 90 services that range from compute, storage, networking, database, analytics, application services, deployment, management, developer, mobile, Internet of Things (IoT), Artificial Intelligence (AI), security, hybrid and enterprise applications. We maintain this rapid pace of innovation by treating each team like its own independent business inside AWS, directly accountable for their customers’ satisfaction, service innovations, growth, and meeting revenue goals.As a Software Development Engineer, you will design and build transformative new customers experiences on Amazon FSx for Lustre. Delivering a reliable and high-performance service at AWS scale requires engineers with deep technical expertise and lots of creativity. At Amazon, we expect engineers like you to interact with customers, to understand our business goals, to innovate rapidly, and to deliver high-quality and ground-breaking functionality.Embark on a journey with us to build a new service for AWS. We need your passion, innovative ideas, and creativity to shape the future of a nascent service at Amazon scale with a team that is super smart, driven to serve customers, and fun to work with!Utility Computing (UC)AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for customers who require specialized security solutions for their cloud services.About AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

The Automated Reasoning Group is looking for a Senior Applied Scientist with expertise in programming language semantics and deductive verification techniques (e.g. Lean, Dafny) to deliver novel code reasoning capabilities at scale. You will be part of a larger organization that develops a spectrum of formal software analysis tools and applies them to software at all levels of abstraction from assembler through high-level programming languages. You will work with a team of world class automated reasoning experts to deliver code reasoning technology that is powerful yet accessible to all developers.About the teamAWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Hybrid WorkWe value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our U.S. Amazon offices.BASIC QUALIFICATIONS- PhD, or Master's degree and 6+ years of applied research experience- Experience programming in Java, C++, Python or related language- Experience in formal verification tools and techniques, such as theorem provers (Dafny, Lean), SAT-SMT solvers ...

Working at Amazon RoboticsAre you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics. We are a smart, collaborative team of doers that work passionately to apply cutting-edge advances in robotics and software to solve real-world challenges that will transform our customers’ experiences in ways we can’t even imagine yet. We invent new improvements every day. We are Amazon Robotics and we will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling and fun.Position OverviewThe Amazon Robotics (AR) Simulation organization builds simulation models and conduct simulation experiments to support a broad range of robotic solutions. We use the simulation-first approach to inform critical engineering and business decisions for the AR systems. We're looking for an experienced, self-directed, senior Data Scientist with a strong background in coding, statistical, and data mining techniques. You should have excellent problem-solving skills, strong communication skills, the ability to work autonomously, and an enthusiasm for leveraging data to drive meaningful business outcomes. Key job responsibilitiesAs a Senior Data Scientist on the team, you will play a crucial role in driving data-powered decision making. Your main focus will be* Collecting, creating and manipulating large, complex datasets to produce validated simulation inputs* Designing simulation experiments by considering the optimization targets, variable spaces and computational cost* Querying simulation outputs, generating metrics, and establishing robust data analysis frameworks to quantify the impact of the solutions* Creating compelling data visualizations to communicate system performance and identify improvement areas* Producing reports that suggests tradeoffs and informs decisions* Staying up to date with the best data tools to automate data workflows* Collaborating cross-functionally with software developers, domain experts, scientists and business stakeholders to understand the business goals, translate them into data-drive projects and deliver impactful results. A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- Master's degree in a quantitative field such as statistics, mathematics, data science, business analytics, economics, finance, engineering, or computer science, or Bachelor's degree and 8+ years of professional or military experience- 5+ years of data scientist or similar role involving data extraction, analysis, statistical modeling and communication experience- 5+ years of data querying languages (e.g. SQL), scripting languages (e.g. Python) or statistical/mathematical software (e.g. R, SAS, Matlab, etc.) experience ...

Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics. We are a smart team of doers who work passionately to apply cutting edge advances in robotics and software to solve real-world challenges that will transform our customers’ experiences. We invent new improvements every day. We are Amazon Robotics and we will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling, and fun. Amazon Robotics empowers a smarter, faster, more consistent customer experience through automation. Amazon Robotics automates fulfillment center operations using various methods of robotic technology including autonomous mobile robots, sophisticated control software, language perception, power management, computer vision, depth sensing, machine learning, object recognition, and semantic understanding of commands. Amazon Robotics has a dedicated focus on research and development to continuously explore new opportunities to extend its product lines into new areas. Amazon Robotics co-op & internship opportunities will be based out of the Greater Boston Area in our two state-of-the-art facilities in Westborough, MA and North Reading, MA. Both campuses provide a unique opportunity to have direct access to robotics testing labs and manufacturing facilities.This role is a 3 month internship from May - August 2025. The Supply Chain team is seeking Summer 2025 Interns with interest in supply chain purchasing, logistics, planning, procurement, and process improvement/data analyst. The successful candidate for this position will have a high sense of urgency, the ability to work cross functionally, and the desire to improve the outcome for our customers.Key job responsibilities• Developing an understanding of our Supply Chain and Systems and Tools processes and identify targets for improvement in transactional and operations efficiencies• Supporting the execution of supply chain cost/lead time, safety stock, procurement, planning, warehousing/logistics, and/or new product introduction programs, including the exploration of opportunities across multiple Amazon business units• Leading projects to automate our cross-functional processes between Supply Chain, Finance, Operations, Deployment, and Engineering• Developing processes and mechanisms related to expanding capacity and programs in our Robotics Operations Center of Excellence• Developing efficient and accurate metrics and mechanisms for measuring and reporting supply chain performance. Support the introduction of new software/tools/dashboards• Actively support and foster a culture of inclusionA day in the lifeThe Supply Chain Intern works within the Supply Chain organization to support the development of business processes for the Supply Chain Planning, Strategic Sourcing, Logistics, and Systems and Tools teams. The Intern should have a good understanding of supply chain, operations, finance, and general business practices.About the teamThe Amazon Robotics Operations and Supply Chain organization sources and manufactures a portfolio of robotics technology and is responsible for getting the right materials to the right place at the right time to support our network of global fulfillment and transportation solutions. It’s an operation that works cross-functionally with teams across Amazon globally, and is driven by data and metrics. BASIC QUALIFICATIONS* Currently pursuing a Bachelor’s or Master’s in field of Operations, Supply Chain Management, Engineering Management, Industrial Engineering, or related field* Currently enrolled in college/university and must have at least one semester/term/quarter of school left to complete after the end of the internship* Dec 2025 graduation date or later* Must be eligible and available for a full-time (40h / week) internship from May - August 2025 ...

Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics. We are a smart team of doers that work passionately to apply cutting edge advances in robotics and software to solve real-world challenges that will transform our customers’ experiences in ways we can’t even imagine yet. We invent new improvements every day. We are Amazon Robotics and we will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling and fun.The Amazon Robotics UX team drives the user experience for our portfolio of robotics platforms and operations management tools as we strive to create a safer, more productive, and higher performing work environment. The experience design directly impacts front line associates who interact with our robotic and automation systems, operations managers who balance work across these complex facilities, maintenance personnel who keep the robots running, and others. We’re looking to add a Senior UX Researcher to our team. In this role, you will work with internal stakeholders and the UX team to measure and track the performance of our physical and digital tools that empower our fulfillment network associates, mechanics, and managers to run and optimize our buildings. You will own multiple projects simultaneously, evaluating and guiding technologies from concept through implementation. You will be a primary point of contact on projects and directly interface with our robotics hardware, software, product, systems, and engineering teams. Key job responsibilities- Proactively forge solid partnerships both with end users and stakeholders- such as engineering, business leadership, and operations- Define, implement, and improve scalable research mechanisms that can function without direct supervision- Curate research methods & mechanisms should be flexible & adaptable; practical enough for all stages of product maturity & the design lifecycle- Propose guidelines for sensible approaches to all research questions & be able to advocate their reasoning behind them- Ruthlessly prioritize design recommendations and changes to maximize impact on product performance and business KPIs- Implement contracts and mechanisms with external partners to ensure quality and design intent are maintained as we scale with external vendors- Drive the research strategy of multiple mid-to-large-sized programs through collaboration with technical and contracted partners- Create and proactively pitch north star UX visions and influence product strategy, collecting and presenting qualitative and quantitative data to support design recommendations with strong rationale- Champion user-centered design culture and best practices in the UX team and for cross-functional teams.A day in the lifeA Senior UX Researcher at Amazon Robotics will lead evaluative research projects that cover our physical and digital product portfolios through all stages of product development. You will think like an owner, collaborating with UX Designers, Product Managers, Program Managers, and Engineers to understand the performance and quality of their product experiences and plan for sustained instrumentation, evaluation, and improvement. You will generate and recommend the adoption of research mechanisms that enable continuous measurement of our product portfolio that help our partners and stakeholders make high-impact feature decisions that are best for our users. You will contribute your findings to the development of guidelines for physical and digital design best practices. You will work with cross-organizational partnerships to measure, understand, and propose strategies to improve the experience of operations teams with our products as our fulfillment network becomes increasingly automated.Amazon offers a full range of benefits for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamYou’ll join a growing team of UX practitioners navigating significant complexity and striving to simplify the experience of our operations partners in an increasingly automated fulfillment network. You will have autonomy and ownership while contributing to the curious and supportive culture of the team, and a manager who cares about you, your career, and your skills development. We gather often to collaborate, provide feedback, ask questions, share, and grow together. Bring your unique perspective and high standards and be prepared to share, learn, grow, and raise the bar for both our team and our field users.BASIC QUALIFICATIONS- 6+ years of experience in UX/User Research- Experience with qualitative, quantitative, attitudinal and behavioral methods.- Experience designing and running original experimental research on digital and physical products and services.- Understanding of the design process and how research is appropriately integrated at each phase.- Ability to independently drive multiple concurrent projects in an agile environment.- Experience researching and developing experiences for global markets.- MA/MS in Experimental Psychology, Cognitive Psychology, Social Psychology, Human Factors, Human Computer Interaction, Behavioral Economics or related work experience. ...

At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers.As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.Key job responsibilitiesAs a Delivery Station Customer Service Associate, you will be responsible for:- Communicating with customers directly in-person, in addition to communicating via phone and email- Empathizing with and prioritizing customer needs- Upholding company values and respecting every customer- Resolving issues and setting appropriate expectations with customers- Clearly understanding and responding appropriately to the issues that customers present- Consistently composing grammatically correct, concise, and accurate written responses to customer issues- Approaching problems logically and with good judgment to ensure the appropriate customer outcome- Making quick and effective decisions on behalf of the customer- Working a flexible Full-Time (40+ hours per week) schedule Performing the following tasks, with or without reasonable accommodation:- Carry, lift, push and pull up to 49 pounds- Frequently push, pull, squat, bend and reach- Stand and walk during shifts lasting up to 12 hours- Work in an environment where the noise level varies and can be loud (hearing protection will be provided)- Work in an environment where the temperature may vary due to outside weather conditions and is not controlledA day in the lifeYou’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon. Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.About the teamOur mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers’ most complex issues.Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention. The CS team is always looking for ways to make Amazon’s customer service even better, and we need excellent people to make that happen.BASIC QUALIFICATIONS- High School or equivalent diploma- Previous experience in Customer Service - Ability to effectively prioritize work time to ensure efficiency- Experience with Windows Operating Systems and Microsoft Outlook- Familiarity with multiple web browsers, data base searching and instant messenger tools ...

At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.ABOUT THIS ROLE As a Lead Software Development Engineer, it’s up to you to define, design and refine the tech that keeps us one step ahead of listeners. Anticipate. Innovate. Bring challenging ideas and we’ll support you with the latest tech, tools and systems that you need to succeed. You’ll drive the team forward, guiding them over every obstacle and leading the way to develop exciting, original and effective solutions. Leading the way, you’ll bring our team together to build and maintain our platform to bring thousands of stories to millions of listeners and unleash the power of the human voice.ABOUT THE TEAM The Android Apps team creates the unmatched customer experiences on our Audible Android application. By driving a strong engineering culture and leveraging cutting-edge mobile development techniques, our team expands and strengthens deployment on the Android app.ABOUT YOU You’re in your element when you’re being challenged, and you’re always eager to share your ideas, take on responsibility and keep developing at an exciting pace. We look for people who show initiative, set their standards high and see every failure as an opportunity to learn. You’re looking for an environment where you can thrive and help your team reach their potential. With opportunities to challenge yourself and lead a talented team to success, you’ll find what you’re looking for here at Audible.As a Lead Software Development Engineer, you will... - Independently lead complex technical initiatives within your team- Mentor and lead developers by cultivating curiosity and deep technical understanding- Explore technical needs and bring solutions to the table- Work with other lead engineers to develop a unified technical strategy for AndroidABOUT AUDIBLE Audible is the leading producer and provider of audio storytelling. We spark listeners’ imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home.BASIC QUALIFICATIONS- 5+ years of non-internship professional software development experience and deployment of distributed multi-tier applications.- Experience in developing technical roadmaps and architecting Android applications- Experience in app development and integration with RESTful service architecture- Experience in building release strategies for seamless app development- Experience as a mentor, tech lead or leading an engineering team ...