Sr. Post Silicon Engineer

Project Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world.The RoleOwnership of post-silicon validation of system including both HW and SW; infrastructure for running tests and metrics collection.Develop and execute post-silicon test plans by running SW on silicon, leveraging simulation tests from DV.Develop tests to evaluate and stress the silicon and systemResponsible for booting, silicon bring-up, debug, and device characterization.Work in the pre-silicon verification environments and with emulation/FPGA prototyping to ensure successful bring-up.Contribute to debug architecture to enable efficient debug of silicon.Understand intended applications and stress systems from a customer perspective.Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.• Bachelor’s degree in Computer Engineering or equivalent.• 6+ years relevant work experience.• Solid knowledge of distributed version control systems (DVCS) such as Git.• Experience in programming language such as Python, Java, C++ or Shell.• Knowledge of professional software engineering practices and industry best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.• 4+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience.• Knowledge of ASIC/Silicon Bring Up lab equipment like high speed scopes, power supplies.• Familiarity with high speed interfaces (e.g. SERDES, DDR, I3C) and concepts like jitter and eye margin.Familiarity with firmware and software debugExperience in FPGA or Emulation based pre-silicon validationPerformance and/or Power analysis and validation.Experience with verification infrastructure and Verilog codingAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Customer Incident Response, Customer Incident Response Team

Do you want to work on planetary scale incident response solutions in the cloud? Are you skilled at performing Incident Response activities and helping customers build threat detection and incident response capabilities using highly scalable computing architectures? Are you excited to help customers respond to security incidents and automate security operations giving them unprecedented capability and agility? Do you enjoy working on fast-paced complex projects focused on game changing business outcomes for customers globally? As a member of the Threat Detection and Incident Response Practice in the AWS Global Service Security you will have the opportunity to help customers respond to security incidents and pioneer technically superb security solutions to help customer operate securely in the cloud. Building on those experiences you’ll collaborate with AWS service teams on new features, innovate with new technologies, and explore new challenges.The Global Services Security team, a part of Amazon Web Services (AWS), leverages the expertise and ingenuity of our builders to establish scalable security solutions for both internal and external customers that drive business outcomes. Our goal of securing the world’s workloads and building a brighter future for humanity requires us to focus on reliable delivery of bar raising security outcomes and investment in security mechanisms and automation on behalf of our customersSales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Key job responsibilities• Perform and oversee incident response operations• Become a deep technical resource that earns the trust of customer stakeholders before, during, and after a security event.• Independently contribute to teams that include Amazonians, partners, and customers to build and deploy threat detection and incident response capabilities.• Design, build, and deploy solutions to automate security operations and incident response on AWS.• Independently contribute to internal builder projects to develop new consulting engagement models and capabilities for customers.• Develop high-quality content, such as automation tools, reference architectures, and white papers to help our consultants, partners, and customers build on the work that we deliver.• Innovate on behalf of customers by translating your thoughts into action-yielding results.• Mentor and invest in our consultants, partners, and customers to raise the bar for our customers.• On-call required.A day in the lifeDiverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. - - Experience performing incident response activities- - 1+ years of experience building/operating on the AWS platform- - 3+ years of experience in technical IT security or related job role- - 2+ years of threat detection or incident response experience- - Hands-on technical experience in incident response technology, security, automation, implementation, integration, and/or deployment.- Hands-on technical experience in building scripts, tools, or methodologies that enhance customers’ threat detection and incident response capabilities.- Strong scripting skills in modern scripting languages like PowerShell, Python, Node.js, Javascript, Bash, Ruby, or SQL.- Experience communicating complex technical matters clearly and concisely orally and in writing.- Experience managing customers during a security event, including managing customer expectations and delivering results.- Detailed knowledge of incident response workflows and processesAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Senior Software Engineer - Full Stack, Partner Solutions and Tech

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.Apple’s Partner Solutions and Technology team is building high impact applications for our channel partners, and we are looking for a Senior Software Engineer - Full Stack to join us in solving problems that directly impact the business. Come help us build the next generation of web applications and platforms to make Apple products more affordable. We are looking for self-motivated Full Stack Engineers with an experience in building large responsive web applications to join our friendly, collaborative team. ...

Product Owner - Apple Store Online, Contact Center Applications

Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.Our specific team within ASO is responsible for partnering cross functionally to deliver scalable, efficient, and customer centric processes and technology solutions to our Retail Customers and global network of Call Center Specialists. We are chartered with rethinking the online shopping experience and the in-person touch-points we have throughout the customer journey, spanning Voice/Chat systems, Payments, Customer Care, Delivery, Fulfillment and many other Digital Programs. This is more than a job; it’s a chance to leave your mark on an experience that touches lives globally as customers engage with our Specialists. ...

Learning Strategy Program Manager, Growth and Development

Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work!The worldwide Apple Retail Engagement & Marketing (REM) team defines, makes and delivers programs, campaigns, initiatives and experiences that help Apple Retail’s customers and teams discover, be inspired by, learn about and go further with Apple’s products and services, and does so in a manner that is true to our values!You’ll create and manage a portfolio of learning programs that inform, involve, and inspire our Retail field teams to deliver excellent experiences for our teams and customers, and results for Apple. The ideal candidate is someone who has a passion for building strategies, connecting with people, telling stories, and driving impact. ...

Threat Research Analyst, Global Services Security - Customer Incident Response Team

Do you want to work on planetary scale incident response solutions in the cloud? Are you skilled at performing threat research and helping disseminate actionable intelligence to customers? Are you excited to help incident response teams by giving them unprecedented capability and agility? As a member of the Customer Incident Response Team (CIRT in the AWS Global Services Security organization, you will have the opportunity to apply your problem-solving and intelligence analysis skills to help customers respond to security incidents and increase the efficiency and productivity of AWS internal service teams. You will combine contextual knowledge with your analytical skills to gather information and monitor, assess, and report on risks that could affect external AWS customers. You'll also collaborate with internal AWS service teams to help develop new features, innovate with cutting-edge technologies, and explore new challenges...The Global Services Security team, a part of Amazon Web Services (AWS), leverages the expertise and ingenuity of our builders to establish scalable security solutions for both internal and external customers that drive business outcomes. Our goal of securing the world’s workloads and building a brighter future for humanity requires us to focus on reliable delivery of bar raising security outcomes and investment in security mechanisms and automation on behalf of our customersAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. Key job responsibilities* Monitor networks, systems, and applications for security threats and anomalies * Analyze large datasets, logs, packet captures, and other data to detect patterns indicative of cyber threats* Research and analyze information from open source intelligence, social media, dark web forums, etc. to identify emerging cyber threats* Write comprehensive cyber threat reports and briefings to communicate threats, risks, and mitigation strategies to key stakeholders* Maintain up-to-date knowledge and understanding of threat actor groups, new attack techniques, malware variants, and other cybersecurity trends* Enrich threat data with additional context and insights to improve detection and response capabilities * Collaborate with security engineers to develop indicators of compromise and threat intelligence to enhance security monitoring capabilities* Collaborate with security engineers to develop indicators of compromise and threat intelligence to enhance security monitoring capabilities - Make recommendations for improving organizational security measures and policies based on current threat intelligence -* Automate the collection and processing of threat intelligence from multiple sources to enable real-time detection and analysis.* Make recommendations for improving organizational security measures and policies based on current threat intelligence* Automate the collection and processing of threat intelligence from multiple sources to enable real-time detection and analysis* Present cyber threat briefings to executives and technology leaders to convey cyber risks and influence strategic security decisions* Establish relationships with industry peers, law enforcement, government agencies and other partners to share cyber threat intelligence * Establish relationships with industry peers, law enforcement, government agencies and other partners to share cyber threat intelligence About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. About AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Hybrid WorkWe value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords engineers options to work in the office every day or in a flexible, hybrid work model near one of our US Amazon offices. Our hybrid models allow you the freedom to work from home whenever in-office collaboration isn’t necessary.- 1+ years of experience building/operating on the AWS platform- 2+ years of experience in technical IT security or related job role- 2+ years of experience performing threat analysis- Experience scripting with Python, Perl, Bash or PowerShell- Hands-on technical experience in building scripts, tools, or methodologies that enhance customers’ threat detection and incident response capabilities.- Experience in operating security solutions, such as WAF, IPS, Anti-DDoS, or SIEM.- Experience managing a security event, including managing customer expectations and delivering results.- Knowledge of incident response workflows and processes.- GIAC Cyber Threat Intelligence (GCTI)Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Network Dev Engineer, Annapurna Labs Infrastructure

Annapurna Labs, is an organization within AWS, that is responsible for building innovation in silicon and software for AWS customers. With development centers in the U.S. and Israel, Annapurna is at the forefront of innovation by combining cloud scale with the world’s most talented engineers. The Annapurna team covers multiple disciplines including silicon engineering, hardware design and verification, software, and operations. Because of Annapurna's breadth of talent, we’ve been able to improve AWS cloud infrastructure in networking and security with products such as AWS Nitro, Enhanced Network Adapter (ENA), and Elastic Fabric Adapter (EFA), in compute with AWS Graviton and F1 EC2 Instances, in machine learning with AWS Neuron, Inferentia and Trainium ML Accelerators, and in storage with scalable NVMe.As part of Annapurna Labs Infrastructure team, you’ll have the opportunity to invent the next generation of cloud computing infrastructure. You’ll experience what it’s like to work in a fast-paced, innovative, and start-up like environment filled with some of the brightest minds in the industry. The work we do is not only cutting-edge and internet-scale but also deeply important to our customers. The team's infrastructure is used to design and build every component of our hardware and software to come together into products that our customers use for accelerated computing: either Machine Learning acceleration, or FPGA acceleration. As member of the Cloud-Scale Machine Learning Acceleration Infrastructure team you’ll be responsible for designing and supporting enterprise-scale infrastructure. Infrastructure is the hardware, software, and networks used to develop, test, monitor, control, or support internal engineering teams. You will be responsible for the design, implementation and quality of services you deliver. The ideal candidate will draw upon technical background, critical thinking, and problem-solving skills that provides innovative solutions to support development teams. The candidate should be open to new challenges, extremely good at multi-tasking, innovative, creative, self-directed and a great team player. Candidates should drive continuous process improvement, and collaborate effectively with cross-functional teams to solve problems and implement new solutions. You’ll provide leadership in the application of new technologies to large scale deployments in a continuous effort to deliver a world-class customer experience. This is a fast-paced, intellectually challenging position, and you’ll work with thought-leaders in multiple technology areas. You’ll have high standards for yourself and everyone you work with, and you’ll be constantly looking for ways to improve our products' performance, quality and cost. We’re changing an industry, and we want individuals who are ready for this challenge andwant to reach beyond what is possible today. If you want a career that makes an impact, allows you to invent, and have first-hand visibility into how your implementations delight customers, then we have a role for you. If you're interested in being on a team that is "building a complete product" from inception to delighted customers, Annapurna is a fantastic choice.Join us in creating the most advanced Machine Learning Accelerators in the world!Key job responsibilitiesThe Network Dev Engineering role involves developing a broad range of skills. The engineer leverages their Linux skills to troubleshoot, innovate fixes and workarounds, keep software up-to-date and provide data and metrics that help manage our services. They draw on their networking knowledge to design networks, develop network monitoring and troubleshoot network connectivity issues. They communicate clearly and collaborate with others to deliver results. They are self-starters, comfortable dealing with ambiguity and change. They are customer-obsessed, always looking to understand customer pain points and find resolutions quickly and completely.You will need to lead across teams to develop and execute in-depth infrastructure plans that enables your customers, the engineering teams doing the development of the Machine Learning Acceleration product family. You will dive deep to solve critical infrastructure issues involving networking, high performance compute clusters, infrastructure automation of hardware/software/firmware testing, and ASIC/EDA development. You will influence within your team, your customers and AWS service teams to help drive and develop the technical implementation for overall infrastructure designs. You will identify and implement process improvements which improve your team’s agility and operations, including improvements to design, automation, development, test or operations. You will define new mechanisms that execute system health monitoring, diagnostics, repair, and automation. You will develop, document and update operational runbooks as you participate in on-call rotations. A day in the lifeEach day you will work with the best engineers in the industry developing Machine Learning Accelerators. Work backwards from your customers to develop cloud and on-premise infrastructure requirements.Deliver to your customers the on-premises infrastructure that meets their needs.Take ownership for testing, deployments and measuring infrastructure health Support silicon development workflows, including: ATE testers, Emulators and Lab debug equipment.Define building infrastructure requirements for labs and server rooms. Act as liaison to contractors and vendors for infrastructure.Measure your customer’s productivity and take responsibility for the quality of your serviceOn-site in Austin, Texas, you will be apart of the team that develops custom silicon as the owner of the infrastructure that enables this innovation. Take a look inside our labs to see what you will learn at Annapurna Labs: 2+ years of non-internship professional software development experience- 1+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience- 7+ years of administrative experience in networking, storage systems, operating systems and hands-on systems engineering experience- Knowledge of systems engineering fundamentals (networking, storage, operating systems)- Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby- Experience with PowerShell (preferred), Python, Ruby, or Java- Experience working in an Agile environment using the Scrum methodologyAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Learning Experience Designer, Amazon Pharmacy L&D

At Amazon Pharmacy, we're committed to building the future of pharmacy and delivering the earth's most customer-centric pharmacy experience. We're seeking an innovative, driven Learning Experience Designer to join our team and help shape the future of healthcare learning and development.The ideal candidate is a smart, problem-solving professional with experience working across multiple instructional delivery modalities. They will create and continuously improve learning programs using an array of creative approaches, including cutting-edge AI-assisted development, to inspire learners and drive productivity. This includes eLearning, just-in-time performance support, instructor-led course materials, and other innovative learning programs.This role requires an individual who can thrive in a fast-paced, highly engaged environment, connect the dots organizationally, network effortlessly, and influence various roles, levels, and profiles to drive collaboration. They should be able to leverage the latest technologies and methodologies to deliver impactful learning experiences.We're looking for someone who can innovate, move quickly, and isn't constrained by how things have been done before. Your ability to adapt and drive change will be crucial in shaping the future of learning at Amazon Pharmacy.Please include a work portfolio demonstrating your experience with storyboarding, course authoring tools, and instructional design theory when applying. Examples of AI-assisted content development are highly encouraged.Key job responsibilities- Partner with program managers, subject matter experts (SMEs), and key stakeholders to identify training needs and develop comprehensive learning strategies- Conduct needs analyses and create detailed storyboards to map out engaging and effective learning experiences- Solve business problems with focus on understanding root causes and driving forward-looking opportunities - Utilize AI-powered tools to enhance content creation, personalization, and learner engagement- Design and develop course content across various modalities, including eLearning, VILT, and AI-assisted adaptive learning paths- Manage multiple curricula development projects simultaneously - Consistently utilize robust project management practices, including the use of project management tools to track deliverables, timelines, and resources- Adapt instructional materials for different formats, with a focus on leveraging AI to streamline the conversion process- Evaluate the effectiveness of learning programs using data-driven approaches and analytics- Coach and mentor less experienced staff on advanced instructional design techniques, including storyboarding and development- 3+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- 5+ years of experience in instructional design and developing learning content- Bachelor's degree in a relevant field or equivalent work experience- Proficiency in storyboarding and creating detailed learning blueprints- Expertise in designing, developing, and implementing training for Operations and Technical Teams- Demonstrated experience in creating multi-modal training materials (ILT, e-learning, video)- Proficiency with eLearning development tools (e.g., Articulate 360, Adobe Captivate)- Strong data analysis skills to assess training effectiveness and ROI- Ability to obtain pharmacy technician licensure, certification, or state equivalent if required- Obsessed about the customer experience, high standards, and continually inspire others to do better for the customer- Technical aptitude to be able to quickly learn new technologies and develop various learning solutions- Familiarity with AI-assisted content creation tools and their application in instructional design- Certifications in instructional design or project management- Demonstrated success in implementing AI-enhanced learning solutionsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Data Center Critical Facilities Technician, ADC InfraOps DCEO

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.The Data Center Engineering Operations Technician (EOT) are Amazon’s front line responders for hands-on electrical and mechanical equipment troubleshooting and operation. This equipment includes, but is not limited to, stand-by diesel generators, switchboards/switchgears, UPSs, PDUs, AHUs, pumps, motors, VFDs, and building automation systems. They provide 24/7 shift coverage which could include 12 hour shifts, rotating shifts, 3, 4, or 5 day work weeks.This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.Key job responsibilities· Operate and maintain mechanical and electrical, mechanical, emergency generator, and fire/life safety equipment within the data center· Troubleshoot of facility and rack-level events within internal SLAs· Perform limited maintenance tasks to including filter changes, HVAC PMs, rack power installs, rack PDU, and rack ATS replacements· Provide support to Data Center Operations technicians· Perform root cause analysis of equipment failures· Ensure all safety procedures are adhered to while performing work· Work a 12 hour shift (rotating 3 and 4 day work weeks days or nights)· Take daily operational readings of all mechanical and electrical equipment through routine rounds/log taking (temperatures, voltages, currents, etc.)· Utilize internal CMMS to manage building workflows and spare part inventory· Supervise contractors who perform servicing or preventive maintenance· Respond to off hour emergency calls per on call rotation for any one of the region’s sites· Fully comply with all physical security procedures and policies· Drive innovation while reducing operational costs in the facilities· Manipulate small wires and objects· Perform the following tasks, with or without reasonable accommodation: - Walk job sites in uneven terrain - Work in extreme climates - Work at heights and from ladders - Regularly lift and/or move up to 39 pounds; and participate in group lifts for 40 pounds or more - Bend or twist the body into unusual positions while working - Push or pull heavy objects into position - Work in noisy environmentsAbout the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. - 3+ years of maintenance experience on mechanical or electrical equipment - Experience operating electrical or mechanical systems in a mission critical environment (i.e. Data Center, telecom, etc.) - Current, active US Government Security Clearance of TS/SCI with Polygraph- Associate’s Degree in Electrical Engineering, Mechanical Engineering or relevant discipline- Familiar with building management systems (BMS/EPMS)- 4+ years of Data Center Engineering Experience- Fundamental knowledge of network design and layout as well as low voltage (copper/ fiber) cabling- Proficiency with Microsoft Office products (excel, word) and web-based operational toolsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Worldwide Retail Store Experience Market Research Analyst

Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.The worldwide Apple Retail Engagement & Marketing (REM) team defines, makes and delivers programs, campaigns, initiatives and experiences that help Apple Retail’s customers and teams discover, be inspired by, learn about and go further with Apple’s products and services, and does so in a manner that is true to our values.We’re looking for a passionate Market Research Analyst to work with our diverse team to focus on providing actionable, customer-centric insights and recommendations to the business as Apple’s Retail Stores and experiences continue to evolve! As a member of our Customer Insights team, you’ll support custom projects that leverage our customer experience tracking surveys, which continuously gather quantitative statistics and open ended feedback. You’ll use multiple internal platforms, external systems, and business context to transform data into timely, meaningful insights, through stories that inform and inspire leadership and our frontline teams to drive behaviors that continuously improve customer experiences. ...

Sr Specialist, ECRT and Sustainable Buildings GTM, AWS Industry & Partner Solutions

Do you have a passion for how Engineering Construction, Real Estate and Transportation (ECRT) industry can utilize cloud technologies to accelerate their business and sustainability efforts? Do you thrive in a cross-functional environment, working closely with some of the best and brightest in the world?As the Sr Specialist, ECRT and Sustainable Buildings, you will have an exciting opportunity to shape and deliver on a global strategy to help customers accelerate their business and sustainability transformations by leveraging the AWS cloud computing platform. In this role you will develop and execute global strategies building solutions, offerings, and new capabilities that meet the needs of their customers. Activities include building and executing global partner strategies with internal specialist and service teams, helping customers and partners innovate with our services, and unblocking challenges that our customers face in realizing business growth. You will be responsible for measuring the success of the strategies and overall market adoption of ECRT and Sustainable Building solutions and capabilities. You will also serve as industry subject matter expert aligned to support broader internal teams. This is a very exciting opportunity to work on the forefront of this exciting field alongside some of the most innovative companies in the world. The ideal candidate will have experience developing, communicating and driving successful partnership initiatives at scale as well as a sales or business development background with demonstrated experience driving GTM motions. The ideal candidate possesses a demonstrated ability to think strategically about business, product, and technical challenges and a strong ability to dive deep into data to uncover business opportunities. Working knowledge of and experience in the Sustainable Buildings/Smart Cities is required. Key job responsibilities- Working backwards from customers, identify solutions themes, prioritize a portfolio of solution(s) for each solution theme, and AWS value proposition(s).- Develop global strategies to grow ECRT industry business through consulting partners and technology partners.- Represent AWS best-practices around innovation, product management, software engineering, data and analytics, and other platform capabilities to work- Develop C-suite and line-of-business relationships within customer organization- Develop and report on insights from revenue, opportunity registration, and business reviews with partners to exceed annual goals.- Demonstrate commercial acumen to assist customers in building value propositions / business cases / supporting financial modelsAbout the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.- 5+ years of developing, negotiating and executing business agreements experience- 5+ years of professional or military experience- Bachelor's degree- Experience developing strategies that influence leadership decisions at the organizational level- Working knowledge of and experience in the ECRT industry workloads- Experience interpreting data and making business recommendations- Working knowledge of and experience in the AI/ML workloadsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,200/year in our lowest geographic market up to $220,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Senior Technical Programmer Writer, Global Edge Compute (Amazon Robotics)

Global Edge Compute (Amazon Robotics) is looking for a Technical Programmer Writer who is eager to make complex product and engineering designs easy to use and meaningful for developers. This position will report to the Senior Manager for the Global Edge Compute team and have complete ownership of all technical documentation. This position provides significant scope and is an excellent stepping stone for someone looking to move to the next level in their career.The Global Edge Compute team is responsible for services that manage Amazon's edge compute fleet - over a million devices across thousands of locations worldwide. Our systems manage everything from cutting edge robotics systems in Austin, to delivery stations in Cairo. We deliver innovative technical solutions to facilitate the massive growth in Amazon compute capabilities around the globe.Our team's mandate is to design, develop, and operate the next generation of device automation systems that allow for the provisioning and management of edge devices at Amazon scale. We’re looking for an experienced Technical Writer eager to make complex product and engineering designs easy to use and meaningful for developers. We’ll need you to hit the ground running, interacting daily with engineering, operations and robotics team to help guide their onboarding to Unified Workcell Compute, along with ongoing development. If you are able to work independently, communicate clearly, partner with cross-functional teams, and steer a project through to publication that will be used by thousands of developers, come grow your career with us.Key job responsibilitiesAs the first Technical Programmer Writer on the team, you will be responsible for creating best-in-class documentation used by developers all over the world. You will craft guidance for component creation and porting, APIs, SDKs, and code samples. You’ll create reference implementations, describe best practices for integrating with existing environments, document how to onboard to Unified Workcell Compute, and more. About the teamWe own the infrastructure automation that manages Amazon Fulfillment's compute and device infrastructure. We are passionate about taking complex infrastructure and abstracting it with self-service tooling. We embrace simple, decoupled, fault-tolerant solutions so we can spend more time innovating, and less time fixing.Our team is tight-knit and operates primarily out of Austin. We have a mix of experience levels, and work in a broad, collaborative space that has something for everyone. We care about the development of everyone on our team and are invested in helping each other attain our career goals.* Degree in English, Technical Writing, Computer Science, or a related field* 3+ years as a technical writer in a relevant field* Experience designing and authoring developer documentation* Strong written and verbal communication skills* Experience creating API and SDK documentation* Ability to write example code in one or more of the following: Java, Kotlin, Python, React Native* Familiarity with Linux development* Experience with publishing systems based on Markdown or HTML and version control such as GitHub/Git* Experience with AWS services.* Experience using and following a style guide.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apple Support College Program At Home Advisor - University of Houston Downtown

At Apple, we believe that dedication, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make a huge impact with our customers. Building this environment starts with you!If you're a problem solver who easily connects with others, helps friends and family troubleshoot issues and are curious about why things work the way they do, you could be the next Apple Support College Advisor. Our Advisors thoughtfully engage with customers, explaining step-by-step solutions with patience and an approach tailored to each individual customer. They help fix technical issues while providing an incredible customer experience! ...

Product Manager (Data Platforms), Ai & Data Platforms

At Apple, excellent ideas can become extraordinary products, services, and customer experiences. Bring passion and dedication to your job; there's no telling what you could accomplish! As a Product Manager in our team, you will be responsible for owning and developing the critical Data processing Platforms. Our ideal candidate has in-depth experience working with large-scale data challenges.The AiDP team provides data services, analytics, reporting, and data science solutions to Apple's various business groups. We use diverse technology stacks such as Snowflake, HANA, Hadoop, Spark, Cassandra, SingleStore, and beyond. Crafting, developing, and scaling solutions using these Big Data technologies is a core part of our daily job. ...

AppleCare Application Quality Engineering Manager

Do you feel a personal stake in everything that you work on, thrive in fast-paced environments with lots of ambiguity, and enjoy working with complex technologies? Do you champion positive relationships, build trust, and influence without direct authority? Do you communicate openly and clearly, collaborate enthusiastically, and value a culture of healthy debate? If so, we want to talk to you!AppleCare Technologies Quality Engineering (ACTQE) is an integral part of AppleCare's technological infrastructure. Our group focuses on delivering groundbreaking customer service through robust systems and efficient processes. As a leading software quality management professional, you'll be responsible for overseeing a team of Application Quality Engineers (SAP), working together to maintain the highest standards of quality throughout various stages of the software development lifecycle. As Quality Engineering Manager, you'll not only focus on recruitment, training, and performance evaluation but also work towards continuous improvement. Your leadership will be crucial in driving innovation in test planning and execution strategies. Moreover, you'll stay abreast of new technologies and their potential impact on the field of application testing. It is critical to adopt best practices and ensure consistency in the delivery of highly performant, scalable, and reliable applications. The ACTQE team works diligently to provide outstanding automated and manual testing solutions that cater to the unique needs of the AppleCare ecosystem. We're looking for an experienced Quality Engineering Manager who shares our passion for excellence and can help us achieve our vision of providing unparalleled customer support through the seamless integration of technology and human expertise. ...

Software Development Engineer II, Employee Services Technology

As an SDE-II on this team, you will play a pivotal role in shaping the definition, vision, design, roadmap and development of product features from beginning to end. You will own the full stack design and development of product features, building scale, efficiency, and a differentiated customer experiences built using native AWS services. You will leverage your deep technical expertise to provide solutions that are highly usable, scalable, and extensible. Your work and development skills will set the high bar for raising standards across the development team. You will create efficiencies both in your team and others through reusable processes and designs, and optimize for speed while ensuring quality outcomes. You will use innovative technology to understand the needs of employees, and create simple to use experiences for complex life events require building new capabilities, intelligent issue detection and routing engine, extending and adapting existing services, and orchestrating available resolutions across multiple organizations. As an SDE, you need to communicate effectively to understand the requirements of the customers and stakeholders and drive consensus between multiple teams to deliver software effectively. Should be curious to learn new and complex technologies and also willing to train new team-mates on how the team’s software works.Key job responsibilitiesYou will also partner with SDE-IIIs and Principal Engineers in the organization to drive execution of our 3-year architecture plans (3YAP) for the technology as well as drive tradeoff decisions balancing long term vision with delivering immediate impact to our customers. You will be a mentor for SDE-Is in the team, coaching your peers on engineering excellence and leadership principles and partner with SDMs and PMs to deliver team level goals. Lastly, you will also get an opportunity to be mentored by other Sr. engineers in the team and learn from Principal Engineers while working on the goals.About the teamAmazonian Experience and Technology (AET) is responsible for building and running Amazon’s human capital management technology, as well as business applications for benefits, time and attendance, disability and leave, immigration, learning, document management, health and safety, and HR contact center solutions for millions of Amazonians. Our mission is to make Amazon “Earth’s Best Employer and Earth’s Safest Place to Work”.- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience- Bachelor's degree in computer science or equivalentAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Associate, Customer Incident Response, Customer Incident Response Team

Do you want to work on planetary scale incident response solutions in the cloud? Are you skilled at performing Incident Response activities and helping customers build threat detection and incident response capabilities using highly scalable computing architectures? Are you excited to help customers respond to security incidents and automate security operations giving them unprecedented capability and agility? Do you enjoy working on fast-paced complex projects focused on game changing business outcomes for customers globally? As a member of the Threat Detection and Incident Response Practice in the AWS Global Service Security you will have the opportunity to help customers respond to security incidents and pioneer technically superb security solutions to help customer operate securely in the cloud. Building on those experiences you’ll collaborate with AWS service teams on new features, innovate with new technologies, and explore new challenges.The Global Services Security team, a part of Amazon Web Services (AWS), leverages the expertise and ingenuity of our builders to establish scalable security solutions for both internal and external customers that drive business outcomes. Our goal of securing the world’s workloads and building a brighter future for humanity requires us to focus on reliable delivery of bar raising security outcomes and investment in security mechanisms and automation on behalf of our customers.Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Key job responsibilities• Support incident response operations• Become a technical resource that earns the trust of customer stakeholders before, during, and after a security event.• Contribute as part of a team that include Amazonians, partners, and customers to build and deploy threat detection and incident response capabilities.• Assist in the design, building, and deployment of solutions to automate security operations and incident response on AWS.• Develop high-quality content, such as automation tools, reference architectures, and white papers to help our customers secure their workloads.• Innovate on behalf of customers by translating your thoughts into action-yielding results.• Mentor and invest in our team, partners and customers to raise the bar for our customers.• On-call required.A day in the lifeA day in the lifeDiverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. - Hands-on technical experience in incident response technology, security, automation, implementation, integration, and/or deployment- Experience building/operating on the AWS platform- Experience in technical IT security or related job role- Hands-on technical experience in building scripts, tools, or methodologies that enhance customers’ threat detection and incident response capabilities.- Strong scripting skills in modern scripting languages like PowerShell, Python, Node.js, Javascript, Bash, Ruby, or SQL.- Experience communicating complex technical matters clearly and concisely orally and in writing.- Experience managing customers during a security event, including managing customer expectations and delivering results.- Detailed knowledge of incident response workflows and processesAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

RCC Sales & Setup Supervisor

Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Join Apple, and help us leave the world better than we found it! Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for a Sales and Setup Supervisor to help us do extraordinary things.In this role, you will be responsible for daily supervision and administrative activities, leading others, driving performance, and developing specialists in the Retail Customer Care organization. You feel passionate about people leadership and will advocate for customer, specialist, and business needs to drive operational and continuous improvements. You will actively reinforce and foster a culture of inclusion, diversity, support, debate, wellness, and growth. A key part of the role is performance managing and leading your team to create world class customer experiences. Teams either provide pre-sales support to Consumer, Education and Business customers through chat and/or phone contacts, or they help customers learn more about our amazing products and services through the Personal Setup program. ...

Sr. Data Engineer, GS S&O - Operational Excellence

Amazon Web Services (AWS) provides a scalable cloud computing platform to companies globally. AWS Global Services (GS), formed in 2022, delivers customer success throughout the cloud adoption lifecycle. Our 25K+ employees and integrated offerings enable us to combine technology and human expertise to maximize and accelerate customer outcomes.GS is comprised of four primary business units: 1) Global Services Security (GSS) provides security guidance and offerings, 2) Training & Certification (T&C) offers cloud skills training and certification, 3) Professional Services (ProServe) provides consulting and hands-on-keyboard services, and 4) Support and AWS Managed Services (Support) delivers 24/7 technical support and managed services. Together, these teams continuously improve our systems and processes to enable better results for both customers and employees, with the GS Strategy & Operations (GSSO) teams supporting each. GSSO enables integrated business support, product management, planning, and deal strategy for GS. GSSO understands customer experiences and inspires bold ideas to deliver the best experiences and solutions to our customers. We embrace scientific thinking, pursue continuous improvement, and develop talent to provide world-class support across GS.Position Overview: We are seeking an experienced and skilled Data Engineer to join our dynamic team. The Data Engineer will play a crucial role in designing, developing, and maintaining efficient and scalable data pipelines, data models, and data warehousing solutions. This position will be responsible for ensuring data integrity, quality, and availability across the organization, enabling data-driven decision-making and supporting business intelligence initiatives.Key Job Responsibilities:- Conduct data discovery and profiling for various data sources, including Page0, entitlement models, and propensity models.- Design and implement robust ETL pipelines to extract data from multiple sources, transform it according to defined business rules, and load it into centralized data storage systems.- Develop and maintain efficient data ingestion processes, ensuring timely and accurate data availability.- Design and develop effective data models and schemas for Page0 data, entitlement model data, propensity model data, and other relevant data sources.- Implement and maintain a centralized data warehouse architecture, ensuring scalability, performance, and data integrity.- Collaborate with stakeholders to understand data requirements and translate them into optimized data structures and models.- Establish and enforce data governance policies and procedures to maintain data quality, consistency, and integrity across the organization.- Implement data quality controls, monitoring, and reporting mechanisms to ensure data accuracy and reliability.- Continuously monitor data quality, identify issues, and implement remediation measures as needed.- Design and implement centralized data integration pipelines to consolidate data from various sources into a unified data platform.- Ensure seamless data integration and interoperability between different systems, applications, and processes.- Integrate propensity models with downstream systems and processes, facilitating data-driven decision-making.- Implement robust data security measures, including access controls, authentication, and authorization mechanisms, to protect sensitive data.- Ensure data lineage and traceability across the organization, enabling auditing and compliance.- Continuously monitor data flows and optimize performance by identifying bottlenecks and implementing efficient solutions.- Develop and implement data retention and archiving policies to manage data growth and storage requirements.- Establish data disaster recovery and business continuity plans to ensure data availability and resilience. If you are a passionate data professional with a keen interest in building scalable and robust data solutions, we encourage you to apply for this exciting opportunity. Join our team and contribute to driving data-driven innovation and business success. We are open to hiring candidates to work out of one of the following locations: Arlington, VA, USA | Dallas, TX, USA | Seattle, WA, USAAbout the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.- 2+ years of processing data with a massively parallel technology (such as Redshift, Teradata, Netezza, Spark or Hadoop based big data solution) experience- 2+ years of relational database technology (such as Redshift, Oracle, MySQL or MS SQL) experience- 2+ years of developing and operating large-scale data structures for business intelligence analytics (using ETL/ELT processes) experience- Experience with big data technologies such as: Hadoop, Hive, Spark, EMR- Experience with AWS Tools and Technologies (Redshift, S3, EC2)- Experience in at least one modern scripting or programming language, such as Python, Java, Scala, or NodeJS- Experience leading and influencing the data or BI strategy of your team or organization- Experience communicating to senior management and customers verbally and in writing- Experience managing a data or BI team- 5+ years of data engineering experienceAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $153,000/year in our lowest geographic market up to $264,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Manager, AppleCare IVR Support Programs

The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.The AppleCare IVR Program team is seeking a manager to lead the AppleCare IVR portfolio. This role is pivotal in shaping Apple Support’s global strategy, with ownership of the roadmap for both internal and customer-facing initiatives. The position plays a crucial part in steering and executing AppleCare’s capital investment portfolio. This role requires close collaboration with key partners across AppleCare, as well as IS&T, Retail, Product Marketing, Hardware and Software Engineering, Security, and other Apple teams. ...