TN

About OpsTech ITOperations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.About The RoleAs an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.What Do We Offer?Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there’s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit). Learn more about Amazon in Andy Jassy's most recent letter to shareholders at https://www.aboutamazon.com/news/company-news/2021-letter-to-shareholders.Responsibilities include, but are not limited to: Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities. Handling support requests and procedures across the network. Assisting in training new hires. Continuous learning of new technologies. Supporting customers from multiple buildings in the area, as well as remote customers. Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours. Traveling within your local or regional area to support our customers.Basic Qualifications: High School Diploma or equivalent. 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience Experience troubleshooting integrated and interdependent computer systems Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals Ability to move up to 49lbs as well as stand and walk for 10-12 hours at a time with or without reasonable accommodation.Preferred Qualifications: CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications Experience in a dynamic environment with a high degree of customer serviceBASIC QUALIFICATIONS- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience- Experience troubleshooting integrated and interdependent computer systems- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals ...

Job Title: Courier Employer: Amazon Job Description: As a Courier at Amazon, you will be responsible for transporting packages between Amazon facilities and customer locations. You will ensure that packages are delivered safely and efficiently, maintaining a high level of customer satisfaction. Your role is essential in maintaining the flow of goods and ensuring that customers receive their orders promptly. ...

Do you have a passion for customer experience and a mindset for data-driven problem solving? Do you want to be part of a team forging new ways to experience Amazon deliveries? We turned the transportation industry on its head by offering 363 day-a-year delivery, what will we do next? Middle Mile Performance Management (MMPM) is looking for a talented Business Analyst who will own analytics and develop solutions to drive insights and optimization for driving Carrier Performance improvements. As a member of this team, you will have an opportunity to be a thought leader in Middle Mile by working with a group of talented program managers, product managers, operations, and business leaders to design the Amazon network of the future. This position requires superior analytical thinking, ability to quickly approach large ambiguous problems and apply analytics, technical and engineering expertise to rapidly analyze, validate, visualize, prototype and deliver solutions. This position also requires significant cross functional activity and integration with transportation, tech, operations and finance. Successful candidates must thrive in a fast paced environment. Business Analysts are responsible for converting data into actionable business insights. They are analysis experts who leverage a variety of data platforms and analytical tools to provide timely, meaningful, and consumable information. They build deep contextual and domain knowledge. They ensure data quality and build scalable tools. They communicate findings with the most effective and influential methods. Amazon is seeking an exemplary Business Analyst with broad technical skills to develop data visualizations and build automation solutions that drive business decision making and process improvement. The person in this role will draw upon advanced analytical, problem solving skills, and passion for delivering business insights and analytics. The complexity of research and skills for a Business Analyst is well beyond basic data entry and extraction. It involves design and development of automated data pipelines, sophisticated analytical modeling and intuitive data visualization. This role will directly be responsible for maintaining front end code using Python, SQL, HTML, Java, and R, or other similar coding languages. Proficiency in the aforementioned languages is not required, but preferred. This role will have high level visibility due to the nature of the toolsets being maintained, built, and the network impact of analysis conducted. This role has great exposure to a broad scope that can really help shape the future of operational fulfillment and promotes career progression.Key job responsibilities- Provide data management processes such as accessing raw data feeds, building queries and macros, writing VBA code, organizing data and designing reports that present status-at-a-glance visualization for business performance.- Retrieve and analyze large sets of data using Excel, SQL, and other data management systems.- Design and implement reporting solutions to enable stakeholders to manage the business and make effective decisions.- Take ownership of reporting processes to ensure that each report is accurate and timely with a high degree of customer focus in resolving data discrepancies.- Build and manage related key performance indicators (KPIs) to measure, control, and benchmark reporting processes.- Monitor existent metrics, build new metrics, and partner with internal teams to identify process and system improvement opportunities.- Support cross-functional teams on the day-to-day execution of the existent program implementation.- Generate complex queries to dive deep on process issues- Innovate to improve customer experienceBASIC QUALIFICATIONS- 5+ years of business analyst, data analyst or similar role experience- 5+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experience- Bachelor's degree or equivalent- Experience with SQL ...

The Fuse team is seeking an experienced Program Manager is responsible for end to end operational management of retail categories in various Amazon international marketplaces. In this role you will work across multiple Amazon product, engineering, business, operations and marketing teams. This role has high visibility as you will be responsible for The job includes, but is not limited to creating annual plans and strategy for execution, ensuring operational rigor and designing high business impact processes. The individual will be the strategic point of contact to the retail teams of Amazon worldwide and must therefore be comfortable and confident liaising with remote teams and senior leaders.The individual will manage business impact via functional activities and will be accountable for designing and delivering on all KPIs of the same. The individual will interface and drive agenda with the automation & technology teams to build scalable solutions. The role involves influencing peers and stakeholders in other functions to achieve the operational and business goals assigned.The ability to thrive in a fast-paced, ambiguous and demanding work environment is critical to success in this role. Excellent communication and organizational skills are required along with the ability to anticipate, identify, and communicate risks to business, operations and leadership teams. Successful candidates for this position must have a proven record of delivering results through strong program management skills, creative problem solving skills and a passion for customer experience.The ideal candidate will be clearly passionate about the large opportunity that Amazon services presents. She or he will be hands-on, results oriented, and has thrived and succeeded in delivering broadly adopted technology products/services in a very high growth environment where priorities shift fast. She or he is a strong leader who is analytical and data-driven, can prioritize well, communicate clearly and compellingly, and who understands how to drive a high level of focus and excellence. The role requires innovative thinking balanced with a strong customer and quality focus.Key job responsibilities- Develop and own playbooks to expand Fuse business across global marketplaces, including international expansion and bespoke regional requirements- Work with external customers and coordinate launches with retail and partner teams.- Owns communications and mechanisms with Amazon internal/ teams regarding variety of operational processes (Stores Teams, Tax, etc.)- Anticipate, identify, and communicate risks to accounting, finance, business and tech leadership, including project plans and recurring business review documents- Track and publish project status reports and communicate status updates with leadership teams- Work with engineering, product and operations teams to build solutions and align with the business objectivesAbout the teamImagine being part of an agile team, where your ideas have the potential to reach millions. Do you envision working within a startup atmosphere, while being able to leverage the resources of a Fortune-500 company? If so, this role could be for you.Our partnership marketing organization works across Amazon to bring our consumer service offerings, including Prime, Prime Video, Amazon Music Unlimited, Kindle, Alexa, and more, to hundreds of global partners across a variety of vertical segments. We focus on business growth and value creation for customers, reaching customers worldwide through programmatic and unique marketing campaigns with partners.Amazon Fuse partners with third party mobile providers to sell Amazon subscription services, such as Prime Video, Music and Kindle as apart of those mobile provider deals. Our business development team sources the third party providers to partner with and handles the business side of things. Fuse is available in over 50 countries and has about 4 billion subscribers.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience working cross functionally with tech and non-tech teams- Experience in communicating with and influencing a range of different stakeholders including senior management- Experience in managing large-scale programs or projects- Experience with data analysis and business case development, and managing programs from concept to implementation- Excellent oral and written communication skills and ability to communicate effectively with technical and non-technical teams ...

At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun. OpsTech Solutions Supply Chain team is accountable to manage all IT infrastructure and end user equipment deployed across Amazon Fulfillment facilities globally. The team is responsible to provide end to end solution for this equipment that includes lifecycle management, change control, capital/demand planning, material management, Return Merchandise Authorization (RMA) & liquidation. Our initiatives deliver on the solutions that power the physical fulfillment of our customers’ orders. This includes management of new site launches across the globe that directly supports shipping packages to millions of Amazon.com customers across the world. As a Materials Buyer, you will manage purchasing operations for IT hardware and services for the NA and Brazil Region. This position falls under the Material Management vertical of OpsTech Solutions Supply Chain team. In this role, you will work closely with cross-functional partners to deliver value to the customer, meeting the scope, budget and timeline of the effort. Projects will be in disparate geographic locations, and require strong communication skills to coordinate onsite and remote work with teams across the globe. Key job responsibilities - Execute and/or manage Purchase Requisition / Purchase Order process for IT needs across the region. - Communicate with suppliers regarding forecasts, fulfillment and on time delivery. - Main point of contact for material issues both internal and external with suppliers. - Have a strong understanding of bill of material concept, processes and general discipline. - Understand key forecast inputs, trends and downstream impact on materials / availability. - Support all devices through New Project Intake (NPI) to end of life, establishing material strategies to support warranty requirements even beyond end of manufacturing. - Work collaboratively with internal teams and suppliers to implement strategic solutions to continually improve our material management processes. - Work closely with US / global suppliers to proactively eliminate shortages, as required. - Be responsible for monthly / quarterly metric reporting. This role may include up to 10% travel.This role is located in Nashville, TN.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- 2+ years of supply chain experience- 2+ years of program or project management experience- Bachelor's Degree or 2+ years Amazon experience ...

Are you interested in building innovative mobile device services that impact Amazon globally? Does the opportunity to directly influence how Amazon fulfills orders for customers excite you? We are looking for a talented Software Development Engineer to join us in our mission to build solutions and developer tools for the industrial Android devices used to make order fulfillment magic a reality.In this role, you'll design, build, and deliver solutions to improve our speed, scale, and efficiency. You will be joining a team that is fully automating device provisioning, device testing frameworks, and improving device health automation and reporting to enable complex data-driven decisions with globally impacting scope. Our Android and AWS-based services enable Amazon's software, systems, and operations teams to use the latest technologies in our facilities. We build for performance, availability, security, and cost so that one million-plus Amazon associates can deliver shipments to millions of retail customers every day.Key job responsibilitiesTo be successful in this role, you should be excited about learning every day and delighting customers by solving problems that impact order fulfillment. You are passionate about creating maintainable, high quality software with robust automated testing that is built and deployed through continuous delivery (CD). You understand the challenges of operating large-scale systems in production, and you use that expertise in your designs and implementations. You are infinitely curious and intrinsically driven to ship software on time with high quality because you know your work means Amazon delivers customer orders on time, every time.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

Job Title: Courier Employer: Amazon Job Description: As a Courier at Amazon, you will be responsible for transporting packages between Amazon facilities and customer locations. You will ensure that packages are delivered safely and efficiently, maintaining a high level of customer satisfaction. Your role is essential in maintaining the flow of goods and ensuring that customers receive their orders promptly. ...

Job Title: Courier Employer: Amazon Job Description: As a Courier at Amazon, you will be responsible for transporting packages between Amazon facilities and customer locations. You will ensure that packages are delivered safely and efficiently, maintaining a high level of customer satisfaction. Your role is essential in maintaining the flow of goods and ensuring that customers receive their orders promptly. ...

Join the dynamic Transportation Services team with Amazon's TOM (Transportation Operations Management) division! We are seeking a Sr. Program Manager for our TOM Strategic Yard Design team. This role offers flexible location options at our approved ATS corporate sites: ATL12 (Atlanta, GA), BNA12 (Nashville, TN), SEA82 (Bellevue, WA), or WAS19 (Arlington, VA).As part of the TOM organization, you will be at the forefront of transforming how Amazon builds and operates its trailer yards. TOM is the critical link that connects our Fulfillment Centers, Sort Centers, and other facilities across the network through transportation yards. Over 10,000 Transportation Associates manage this vital yard space, overseeing incoming/outgoing trailers, driving inter-site transportation, and optimizing asset positioning.In this position, you will own the full lifecycle of complex, cross-functional test fit reviews, template development, and site drawing reviews to ensure compliance with Amazon Yard Design Standards working directly with the network-level business line teams responsible for building design and pre-construction. You will serve as the lead for consolidating and developing design change requests on behalf of the TOM organization to influence network improvements in safety, operations, sustainability, and future technology. The deliverables you are responsible for will influence VP-level decisions related to TOM staffing, critical technology and equipment, network yard capacity, and TOM program spending.Data ownership and the ability to leverage site-level yard design attributes to influence capacity decisions are also key responsibilities. This role will maintain a comprehensive repository of all pre-construction development data and liaise with key stakeholders to compile project details and provide feedback. You will identify and mitigate risks, solve ambiguous problems, and communicate program status and insights to business customers and leadership. To succeed in this role, you will work cross-functionally with teams in Global Realty Design, Network Pre-Construction, Design and Construction, Global Road Safety, Workplace Health & Safety, and TOM Field teams to drive meaningful change. This role is pivotal in ensuring TOM design compliance, supporting network growth, and influencing strategic decisions. If you thrive in a fast-paced, collaborative environment, are passionate about driving operational excellence, and are excited by the prospect of transforming Amazon's transportation network, we encourage you to apply!Key job responsibilities• Serve as lead for consolidating and creating change request and design change request to influence network improvements in safety and operations for our customers• Maintain repository for all pre-construction work by site within internal platforms (Asana, Smartsheet, and Quicksight dashboards) • Obtain and document all specifics regarding projects from key real estate and pre-construction stakeholders. Research and compile all available information for legacy and new launch sites• Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.) • Support test fit reviews, template development and review site drawings with customers, internal/external teams, and engineering teams to ensure compliance with internal standards • Ownership of Amazon Yard Design Standards development and adherence • Make timely, data-driven decisions to prioritize and solve problems• Build effective relationships up, down, and across organizations• Communicate complex concepts clearly to influence different audiences and levels within and across organizationsA day in the lifeYour day will involve working on large, cross-functional projects. This will include managing project deliverables, providing feedback on site and program requirements as well as communicating progress and risks to leadership.You will collaborate closely with business line stakeholders, central design teams, pre-construction and real estate to drive adoption and adherence of critical yard design standards. Throughout this work, you will need to think expansively about how real estate and yard design can impact operations and capacity. You will be tasked with constantly exploring new, innovative ways to drive improvements and efficiencies.About the teamThe Strategic Yard Design Team is comprised of four core strategic functions: long term capacity planning, new business integration, site specific design, and yard design execution. Long term inputs flow in a linear fashion beginning with network capacity and design at a program/template level. As concept designs and business requirement specifications are determined, site specific designs and yard capacity needs are determined. This role plays a key role in ensuring adherence to published yard design standards as well providing feedback and capturing data for sites and programs in development. BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience implementing repeatable processes and driving automation or standardization- Experience with at least two disciplines within the construction industry, which could consist of General Contracting, Owner’s Representation, Commercial Development, or Engineering & Design, or similar. ...

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.Key job responsibilities* Support, mentor, and motivate your hourly workforce* Manage safety, quality, productivity, and customer delivery promises* Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives* Lift up to 49 pounds and frequently push, pull, squat, bend, and reach* Stand/walk for up to 12 hours during shifts* Work in an environment where the noise level varies and can be loud* Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)* Continuously climb and descend stairs (applies to sites with stairs)Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Area Managers based on location preference and the business’ current openings.BASIC QUALIFICATIONS- 2+ years of employee and performance management experience- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays ...

Job Title: Courier Employer: Amazon Job Description: As a Courier at Amazon, you will be responsible for transporting packages between Amazon facilities and customer locations. You will ensure that packages are delivered safely and efficiently, maintaining a high level of customer satisfaction. Your role is essential in maintaining the flow of goods and ensuring that customers receive their orders promptly. ...

Amazon is seeking an organized, dynamic, autonomous data driven expert in Facilities Management to support the development of the function in North America, impacting more that 1000 sites in the US and Canada and overseeing $2B of spend, with possibilities of expansion to Mexico and rest of Americas.As a Facilities Management expert, this individual will collaborate with multiple stakeholders (Procurement, Operations, Finance, and local Maintenance teams), to develop strategies to optimize the cost, quality and performance of the hard-soft services (i.e. Base building, Janitorial, Waste and Peste management, Snow removal, etc.)Key job responsibilities- Supports the development of the Facilities Management functions in NA- Point of contact with other global Subject Matter Experts established in the EU and supports the adoption of global strategies modifying them as needed to meet local regulations/restrictions- Engages with business owners and leadership to support the deployment/adoption of the FM strategies/initiatives to improve cost, quality and performance.- Develop performance KPIs, tools and dashboards to consolidate the teams reporting of metrics (i.e. savings, escalations, compliance, risk, etc.) to the business and leadership.- Analyse spend from services on multiple business units across the NA region to support data driven decisions.- Partner with Finance, Field teams and Procurement to improve our data management, categorization and budgeting.- Support the definition of the gap analysis of internal and external stakeholders and the required training program needed to succeed the delivery of a successful FM strategy.- Represent the team in the multiple Business Reviews with internal and external stakeholders to centralize points of contact.- Travelling domestically and internationally up to 30% of the time.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! About the teamThe Global Facility Management (GFM) team is part of the Building Excellence Management (BXM) team in the Global Central Reliability Maintenance Engineering (GRCT) organization. The team oversees the external maintenance strategy for hard services (base building) and soft services (janitorial, pest/waste management.) globally representing +$3B yearly spend. The team is composed by two typical functions, the Subject Matter Experts (SME) who own service strategy, the scope definition, performance tools, best practices and innovation; the Regional Portfolio Manager (RPM), who act as a technical vendor managers, owning tendering, vendor performance, contract management, and site support for local vendor management.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.Key job responsibilities* Support, mentor, and motivate your hourly workforce* Manage safety, quality, productivity, and customer delivery promises* Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives* Lift up to 49 pounds and frequently push, pull, squat, bend, and reach* Stand/walk for up to 12 hours during shifts* Work in an environment where the noise level varies and can be loud* Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)* Continuously climb and descend stairs (applies to sites with stairs)Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Area Managers based on location preference and the business’ current openings.BASIC QUALIFICATIONS- 2+ years of employee and performance management experience- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays ...

The NA Delivery Service Partner (DSP) Performance Org is charged with ensuring the DSP network raises the bar on customer experience and delivery quality, while protecting the overall health of the network and mitigating risk to Amazon. DSP Performance Ops partners with multiple programs across the Delivery Service Partner (DSP) and Last Mile organization. We provide these programs with operational, case management, and investigation support. Partners include but are not limited to: DA Focus, Service Level Standards (SLS) Scorecard, On Road Conduct & Safety (ORCAS), DSP Relations, High Severity Incidents, and LMAQ.The DSP Performance Ops team is seeking a talented L4 Performance Ops Specialist to join our team! As an Individual Contributor, the Ops Specialist is an integral part of our operations team, performing high judgement investigations and research to inform decision making and appropriate actions for the various programs we support, while simultaneously developing and implementing innovative solutions that optimize the performance of the entire team, allowing us to better support our customers.Key job responsibilities• Adheres to Standard Operating Procedures (SOPs) for case handling, while leveraging multiple Amazon tools to complete complicated, high-judgement investigations and decision-making• Evaluates root cause and performing data analysis to identify opportunities for process improvement• Escalates trends in issues or pain points occurring within the process• Builds collaborative relationships with Operations Managers and Program Manager partners to gain alignment on changes, surface pain points and solve key problems; balances impact of added scope and operational capacity• Implements and Oversees ongoing projects related to SOP improvements, training efforts, and tech implementation• Presents operational call-outs to leadership during business reviews• Manages ongoing process improvement projects as outlined by stakeholders, managers, or self-identified initiatives• Supports, mentors, and motivates team as a trusted business partner• Monitors safety, quality, productivity, and customer expectations• Partners with cross-functional stakeholders to drive programs operationally that enable DSPs and Transporters to be safe and successful• Thinks Big across the Last Mile space, delivering holistic, scalable solutions• Operates and delivers in a fast-paced environment• Must be able to work a schedule that includes a Sunday or a SaturdayA day in the lifeOn any given day, the successful Ops Specialist can expect to interact with internal and external stakeholders in the accomplishment of business goals. Peers, leaders, and stakeholders will look to you for guidance and your business insights. An Ops Specialist will deep dive the most sensitive of cases that pose imminent risk to our business while having the chance to run meetings, manage projects with some ambiguity, and provide routine communication across the organization.BASIC QUALIFICATIONS Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experienceExperience with MS Word, Excel, OneNote, OutlookWork a flexible schedule/shift/work area, including weekends, nights, and/or holidaysSkilled in SalesForce or equivalent case management softwareAbility to multi-task with efficiency and quality ...

Are you interested in setting the strategy for a rapidly growing program unlocking step-change efficiencies in Amazon and vendor supply chains? Vendor Flex is a program that creates value for our vendors, customers, and supply chain by operating small-scale fulfillment centers co-located in vendor warehouses that ship directly to Amazon customers. We are looking for a Sr. Business Developer to accelerate incremental savings capabilities with existing vendors and own international launch deployments with executive-level visibility.Key job responsibilities- Lead strategic development and execution of new capabilities at 30 existing sites per year to drive incremental savings- Lead international development- Own qualifying and pitching vendors to improve conversion- Partner with internal support stakeholders ranging from Operations and Design to Legal and Finance to improve precision of financials and contracting- Engage with a range of senior leaders from across both Amazon and external vendors, exhibiting a high degree of discretion and judgement- Make prioritization and trade-off decisions with little oversight while managing to timelines and partner teams, effectively surfacing debates where needed and driving inspection of mechanismsAbout the teamOur team culture is goal-oriented, customer obsessed, and collaborative. You will be part of a high functioning team, responsible for delivering on strategic goals with direct impact for consumer businesses' profit and loss (P&L). A strong presence and the ability to influence are critical, as working with a diverse set of stakeholders internally and externally is a key aspect of this role. Candidates should demonstrate strong customer focus, business acumen, and discipline on setting, communicating and achieving dates upwards and laterally. The ability to understand how different areas of the business are interconnected will be key to this role.BASIC QUALIFICATIONS- 5+ years of professional or military experience- Experience structuring and negotiating complex agreements and leading cross-functional groups to orchestrate and successfully complete deals- Experience in setting up and managing a sales pipeline- Excellent written, verbal, and interpersonal communication skills. ...

Job Title: Courier Employer: Amazon Job Description: As a Courier at Amazon, you will be responsible for transporting packages between Amazon facilities and customer locations. You will ensure that packages are delivered safely and efficiently, maintaining a high level of customer satisfaction. Your role is essential in maintaining the flow of goods and ensuring that customers receive their orders promptly. ...

Amazon Business Customer Support (ABCS) is looking for a Business Intelligence Engineer (BIE) to help build next generation metrics and drive business analytics that have a measurable impact. This role is inherently cross-functional. You will work closely with finance and engineering teams, as well as with leadership across ABCS, Amazon Customer Service, and Amazon Business (AB).As a BIE, you will develop strategic reports, design User Interface (UI), and drive projects that support the ABCS team and influence the decision making of the Worldwide Operations team. You will continuously learn new systems, tools, and industry best practices to help design new studies and build new tools that help our team automate and accelerate analytics. You will work with a team of analytics professionals who are passionate about using machine learning to build automated systems and solve problems that matter to our customers. Your work will directly impact our customers and operations.A successful candidate will have a strong understanding of different businesses and customer profiles, as well as the underlying analytics. Candidates for this role should have the ability to translate business requirements into analysis, collect and analyze data, and make recommendations back to the business. Members of this team are challenged to innovate and use the latest big data techniques. We are looking for people who are motivated by thinking big, moving fast, and exploring business insights. If you love to implement solutions to complex problems, this may be the opportunity for you!Key job responsibilities- Scope, design, and build database structure and schema to enable ABCS team members to self-serve.- Create data pipelines using extract, transform, and load (ETL) connections/SQL queries to bring new attributes into the ABCS master database.- Retrieve and analyze data using a broad set of Amazon’s data technologies and resources.- Pull data on an ad-hoc basis using SQL queries.- Design, build, and maintain automated reporting, dashboards, and analyses to enable our team to focus on solving ambiguous problems.- Conduct deep dives to identify root causes of pain points and opportunities for improvement.- Work closely with Certified Specialist Business Intelligence (CSBI) teams to ensure ABCS uses globally standard metrics and definitions.- Collaborate with finance and business partners to gather data and metrics requirements. A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skill sets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamABCS Analytics supports all the teams within ABCS, partner teams within AB and CS, and other support teams for any analytical and data requirements. We are responsible for maintaining the ABCS databases, data pipelines from AB data sources to the ABCS datasets. We create and maintain ABCS Reporting Suite and ensure that all the ABCS team members are enabled with the right data and can self-serve to drive data driven decisions. BASIC QUALIFICATIONS- 5+ years of SQL experience- 7+ years of professional or military experience- Experience programming to extract, transform and clean large (multi-TB) data sets- Experience with theory and practice of design of experiments and statistical analysis of results- Experience with AWS technologies- Experience in scripting for automation (e.g. Python) and advanced SQL skills.- Experience with theory and practice of information retrieval, data science, machine learning and data mining ...

Job Title: Courier Employer: Amazon Job Description: As a Courier at Amazon, you will be responsible for transporting packages between Amazon facilities and customer locations. You will ensure that packages are delivered safely and efficiently, maintaining a high level of customer satisfaction. Your role is essential in maintaining the flow of goods and ensuring that customers receive their orders promptly. ...

Job Title: Courier Employer: Amazon Job Description: As a Courier at Amazon, you will be responsible for transporting packages between Amazon facilities and customer locations. You will ensure that packages are delivered safely and efficiently, maintaining a high level of customer satisfaction. Your role is essential in maintaining the flow of goods and ensuring that customers receive their orders promptly. ...

The NA Delivery Service Partner (DSP) Performance Org is charged with ensuring the DSP network raises the bar on customer experience and delivery quality, while protecting the overall health of the network and mitigating risk to Amazon. DSP Performance Ops partners with multiple programs across the Delivery Service Partner (DSP) and Last Mile organization. We provide these programs with operational, case management, and investigation support. Partners include but are not limited to: DA Focus, Service Level Standards (SLS) Scorecard, On Road Conduct & Safety (ORCAS), DSP Relations, High Severity Incidents, and LMAQ.The DSP Performance Ops team is seeking a talented L4 Performance Ops Specialist to join our team! As an Individual Contributor, the Ops Specialist is an integral part of our operations team, performing high judgement investigations and research to inform decision making and appropriate actions for the various programs we support, while simultaneously developing and implementing innovative solutions that optimize the performance of the entire team, allowing us to better support our customers.Key job responsibilities• Adheres to Standard Operating Procedures (SOPs) for case handling, while leveraging multiple Amazon tools to complete complicated, high-judgement investigations and decision-making• Evaluates root cause and performing data analysis to identify opportunities for process improvement• Escalates trends in issues or pain points occurring within the process • Builds collaborative relationships with Operations Managers and Program Manager partners to gain alignment on changes, surface pain points and solve key problems; balances impact of added scope and operational capacity • Implements and Oversees ongoing projects related to SOP improvements, training efforts, and tech implementation• Presents operational call-outs to leadership during business reviews• Manages ongoing process improvement projects as outlined by stakeholders, managers, or self-identified initiatives• Supports, mentors, and motivates team as a trusted business partner• Monitors safety, quality, productivity, and customer expectations• Partners with cross-functional stakeholders to drive programs operationally that enable DSPs and Transporters to be safe and successful• Thinks Big across the Last Mile space, delivering holistic, scalable solutions• Ability to translate French to English and English to French verbally and written. • Must be able to work a schedule that includes a Sunday or a SaturdayA day in the lifeOn any given day, the successful Ops Specialist can expect to interact with internal and external stakeholders in the accomplishment of business goals. Peers, leaders, and stakeholders will look to you for guidance and your business insights. An Ops Specialist will deep dive the most sensitive of cases that pose imminent risk to our business while having the chance to run meetings, manage projects with some ambiguity, and provide routine communication across the organization.BASIC QUALIFICATIONS- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Experience with MS Word, Excel, OneNote, Outlook- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Skilled in SalesForce or equivalent case management software- Ability to multi-task with efficiency and quality- Ability to translate French to English and English to French verbally and written. ...