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As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.The Networking role supports and focuses on our Networking services such as Elastic Load Balancing, Cloud Watch, Route 53, VPC (Virtual Private Cloud). VPN, DX, VPC-TGW (Transit Gateway), WAF, Client VPN and Network Firewalls. These services and technologies help our customer's technology implementations and operations for onboarding to cloud networks. Utilizing these networking services customers can foray into exciting cloud frontiers via execution of large and complex migration plans for existing on-premise client environments onto AWS Cloud, leading efforts to drive existing cloud architecture growth through new AWS service subscriptions.Key job responsibilitiesYour day as a Cloud Support Engineer will include, but not be limited to, the following activities.• You will be primarily responsible for solving customer’s cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.• You will drive initiatives that improve support-related processes and our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others.• You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.• You will be continuously learning groundbreaking technologies, and developing new technical skills and other professional competencies.• You will act as interviewer in hiring processes, and coach/mentor new team members.This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. Schedules may align to Sunday - Thursday, Tuesday – Saturday or Monday - Friday.About the teamAWS Support Engineering is a customer-facing global organization that provides technical support to our customers as well as our internal teams. As a member our team, you will be at the forefront of this transformational technology, operating on a follow-the-sun model. You will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- 1+ years of software development, or 1+ years of technical support experience- Experience troubleshooting and debugging technical systems- Bachelor’s degree in Engineering/Computer Science/ Mathematics or any related field a minimum of 1+ years of related professional and/or military experience and knowledge or experience with system administration, and troubleshooting any operating system (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, load balancing, firewalls, LAN/WAN, traceroute, iperf, dig, CURL, mtr, ping, iperf, dig/nslookup, cURL, tcpdump/wireshark and related). Networking OSI model with understanding of protocols such as VLAN, IPSEC, TCP, SSL, DNS, OSPF and BGP and understanding of virtualization (Hypervisors, VMware, Xen). ...

Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? AWS Enterprise Support, Technical Account Managers (TAM) support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises.A TAM provides consultative architectural and operational guidance delivered in the context of customer’s applications and use-cases to help them achieve the greatest value from AWS. A TAM will work with their customer to provide tailored engagements including Strategic Business Reviews, Security Improvement Programs, guided Well-Architected reviews, Cost Optimization workshops, and a range of proactive services. TAMs will consult on architecture, governance, security, and operations, including cost management and other pillars of building on AWS. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management.You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy and resilient. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us!About the teamWhy AWS?Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. About AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- Bachelor’s Degree in Computer Science, Math, or related discipline, and 2+ years of equivalent work experience or 4+ years of related work experience.- 2+ years of technical engineering experience- Experience in Information Technology operations ...

Woot is the original daily deals site, founded in 2004 and snatched up by Amazon in 2010. Originally, Woot offered just one product per day until we sold out. Today, we offer special daily deals and other limited-time offers across seven categories on the Woot website. We also sell a bunch of stuff on the Amazon Marketplace platform too.We are looking for an Associate Vendor Manager who is a passionate customer and category advocate with proven ability to organize a significant amount of data and product information for customer-facing merchandising events. You will assist in sourcing unhealthy inventory from key Amazon stakeholders, and evaluating this inventory to run exciting deals on Woot.com. In addition, this role will support the merchandising of exciting shenanigans on Woot.com to drive traffic and customer engagement. The person in this role is expected to work closely with the Woot product and development teams to provide input on how to scale the merchandising process for deals and shenanigans. In addition, this role will work closely with the Woot marketing team to coordinate the merchandising of shenanigans. You will be responsible for the content for deals and listings on Woot, ensuring we provide the best customer experience. This role will involve being very hands-on and having extreme attention to detail to deliver a seamless buying experience for the customer. Key job responsibilitiesThe successful Associate Vendor Manager must:- Be customer obsessed! We start with the customer and work backwards - Effectively prioritize workload, identifying and then focusing on the most urgent tasks- Excel in a working culture where accountability, transparency, and collaboration are the norm and where rapid deep dives into data and financial performance is a standard operating practice- Drive actionable insights from large data sets and be comfortable taking swift action on a daily basis- Demonstrate intense bias for action. In the deals business, every minute matters!- Excel at collaborating with different stakeholders to understand their requirements and execute accordinglyBASIC QUALIFICATIONS- 1+ years of account management, project or program management or buying experience- Experience using Excel and other business analytic tools- Bachelor's degree ...

We are seeking a Senior Solutions Architect to join our Unified Workcell Compute (UWC) team. The UWC team is responsible for services that manage Amazon's edge compute fleet - over a million devices across thousands of locations worldwide. Our systems manage everything from cutting edge robotics systems in Austin, to delivery stations in Cairo. We deliver innovative technical solutions to facilitate the massive growth in Amazon compute capabilities around the globe.Our team's mandate is to design, develop, and operate the next generation of device automation systems that allow for the provisioning and management of edge devices at Amazon scale. We're looking for entrepreneurial and innovative individuals who thrive on solving tough problems.As a Senior Solutions Architect, you will play a crucial role in architecting solutions to complex problems, working with customers to design and implement UWC across various Operations environments.In this role, you will combine your business acumen with deep technical skills to influence long-term technology strategies for our customers. You will work in environments with high ambiguity, where business objectives and technology strategies are often undefined. Your expertise in physical compute, peripherals, Linux operating systems, and IoT will be essential in driving the adoption and optimization of UWC for managing industrial PCs, thin clients, and other embedded devices across Amazon's vast network of fulfillment centers, sort centers, and delivery stationsKey job responsibilities- Architect and assist customers in building solutions to complex challenges, ensuring they are extensible, reusable, secure, reliable, cost-optimized, and operationally excellent.- Partner with customers for end-to-end solution design, applying judgment and experience to advise on short-term and long-term implications of trade-offs in areas such as extensibility, flexibility, scalability, and maintainability.- Lead technical solution discussions with customer teams, diving deep into technical details and proactively vetting high-risk, inefficient, or overly complex solution options.- Develop and maintain trusted advisor relationships with senior leaders in customer organizations, influencing their strategic direction to align short-term technology decisions with long-term business outcomes.- Contribute to the creation of new patterns, methodologies, and best practices for UWC implementation and integration with existing customer systems.- Lead the development, delivery, review, and maintenance of technical content, including sample code, blog posts, presentations, white papers, and workshops.- Identify gaps in UWC products and services, gather effective customer feedback, and translate it into clear business and technical requirements for product and engineering teams.- Collaborate with internal teams (e.g., sales, business development, professional services, support, engineering) to deliver the right technical solutions that delight customers.- Mentor and develop other team members, contributing to the growth of the Solutions Architect community within Amazon.A day in the lifeAs a Senior Solutions Architect for UWC, your day might include:- Starting your morning by reviewing the latest updates to the UWC architecture and preparing for a customer meeting to discuss their complex device management needs across multiple fulfillment centers.- Leading a technical deep-dive session with a customer's IT and operations teams, exploring how UWC can integrate with their existing Linux-based systems and IoT devices to improve device provisioning and management.- Collaborating with UWC product managers to provide feedback on new features based on customer needs, particularly focusing on enhancements to the job orchestration and credential rotation capabilities.- Drafting a whitepaper on best practices for implementing UWC in multi-compute workcells, drawing from your experience with recent customer deployments.- Mentoring a junior engineer on how to approach a challenging customer scenario involving the migration of legacy CDM-managed devices to the UWC platform.- Participating in a cross-functional meeting to discuss the roadmap for UWC's support of ARM-based devices and contributing insights based on customer requirements you've gathered.- Ending your day by reviewing and providing feedback on a technical proposal for enhancing UWC's software distribution mechanisms to better support containerized applications across diverse device types.About the teamOur team is tight-knit and operates primarily out of Austin. We have a mix of experience levels, and work in a broad, collaborative space that has something for everyone. We care about the development of our engineers and are invested in helping each other attain our career goals.BASIC QUALIFICATIONS- 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience- 3+ years of design, implementation, or consulting in applications and infrastructures experience- 10+ years of IT development or implementation/consulting in the software or Internet industries experience ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon Web Services (AWS) is seeking Data Center Technicians to support our customers in multiple locations. This position requires the successful candidate report to a site location.Amazon Web Services (AWS) is a fast-paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. This position may involve participation in an primary responder rotation, which includes monitoring the data center infrastructure, coordinating response to operational incidents, and partnering with other teams to rapidly resolve issues that impact service availability. Primary responder responsibilities may require evening, weekend, holiday, and/or night work to ensure our global data centers are operating at the highest levels of reliability for our customers. All candidates should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to success. In addition to hardware and network repair candidates will install equipment, create documentation, innovate solutions, and fix problems within the data center space. This team works in an environment that operates 24/7. Traveling within and outside of regional work area is required. You will be responsible for having a reliable personal vehicle and valid driver's license to travel within the regional work area, as company transportation will not be provided.All physical requirements are expected with reasonable accommodations:• Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds• Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed• Working in cramped and/or elevated and/or noisy environments• Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day• Ascending and descending ladders, stairs, and gangways safely and without limitationNOTE: Amazon is not able to provide sponsorship now or in the future for these positions. Eligible candidates must have work authorization without employer intervention to be considered.NOTE: If applying for positions in Oregon (OR) and Ohio (OH), these sites are within AWS GovCloud region. Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens (GovCloud may NOT be accessed from outside of the United States).This position will be primarily be based in Garland, TX, but might have to travel to address tickets and projects at other sites in the DFW area. There also be occasional travel to other sites in the US up to 20% of the time. Key job responsibilities• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors• Performing on-call duties and participating in scheduled maintenance and change management activities• Contributing to documentation and process improvement initiatives based on your analysis of operational issues• Helping to train and onboard new team membersA day in the lifeA day in the life of a BURROW Edge DCO Tech is correcting break fix tickets at our different AWS sites, managing migrations and cross connects, RMA removals, and other projects for the larger DCO team. This is a largely independent position. As a Data Center Technician professional, you have industry-leading technical abilities and demonstrate a breadth of knowledge while you:• Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution• Solve problems at their root and step back to understand the broader context• Maintain service level agreements through the implementation of proactive issue detection and reportingYou will be required to work shift work that will include days/nights/weekends/holidays. Traveling within and outside of regional work area is required. You will be responsible for having a reliable personal vehicle and valid driver's license to travel within the regional work area, as company transportation will not be provided.About the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 1+ years of relevant experience in data center operations, IT support, or a similar technical field- 1+ years of troubleshooting skills and ability to resolve undefined technical problems- Willingness to participate in a primary responder rotation and support 24/7 data center operations ...

Join a dynamic and growing team working at the intersection of real estate and technology to build Amazon's cloud business (data centers). We are seeking an exceptionally bright and self-motivated individual to provide support and analysis to the data center real estate team.Amazon Web Services (AWS) is a comprehensive, evolving, and growing business unit within Amazon.com which provides cloud services. Since early 2006, AWS has provided a highly reliable, scalable, low-cost infrastructure platform that powers hundreds of thousands of businesses in 190 countries around the world. We are looking for a talented professional to join the AWS Real Estate Team who will operate on both strategic and tactical levels to support the expansion of AWS’s Data Center Network in the U.S.In this role, you will support the team who is working directly with land owners, developers, PE firms, local jurisdictions, and land use attorneys to build and develop data centers. You will collaborate with multi-disciplinary internal and external stakeholders to manage project timelines, budgets, resources, and stakeholder relationships to ensure that projects are tracked and successfully delivered.You will collaborate with multi-disciplinary internal and external stakeholders to produce outcomes that support sustainable growth and are sensitive to the communities in which we expand. You will work internally to Identify and implement process improvements to enhance program efficiency and effectiveness. Key job responsibilitiesKey job responsibilities- Develop and manage real estate programs and initiatives in line with company goals and objectives.- Oversee and coordinate the reporting of real estate projects, ensuring they are delivered on time, within budget, and meet quality standards.- Collaborate with internal cross-functional teams and external entities to ensure seamless program execution.- Establish and implement project management methodologies, processes, and tools to streamline program delivery- Monitor and report on program progress, risks, issues, and key performance metrics (KPIs) to stakeholders.- Work cross-functionally with internal teams including Design Engineering, Legal, Economic Development, Public Policy, Construction and Capacity Planning.- Identify and implement process improvements to enhance program efficiency and effectiveness.- Develop and deliver training programs for program management to enhance their skills and knowledge.- Communicating project status across many teams and management levels- Some travel requiredA day in the life**Why AWS** Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.*Diverse Experiences* Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.*Work/Life Balance* We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.*Inclusive Team Culture* Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.*Mentorship and Career Growth* We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.About the teamAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.BASIC QUALIFICATIONS- 2+ years of program or project management experience ...

The Amazon Workplace Health & Safety (WHS) team is deeply committed to the safety and wellbeing of our people. WHS sets the strategic direction to provide resources, best practices, and safe environments to proactively manage the health and wellbeing of our workforce. To support these goals, Amazon is seeking an experienced and dynamic Onsite Medical Representative (OMR) to join our team. In this position, you will work closely with the WHS Site Manager, WHS Specialist, and occasionally the Injury Prevention Specialist (IPS). This includes attending weekly associate safety committee meetings, greeting all new hires for the site or through daily one-on-one interaction. Additionally, the OMR will participate in weekly case management review meetings as necessary. As an OMR, you will independently assess and administer first aid as well as offer guidance to Amazon Associates (AAs) on both occupational and non-occupational injuries or illnesses. You should be passionate about learning and advocating health and wellness principles to consistently support AAs on a daily basis. You will refer care to outside medical providers as needed, and learn about OSHA regulations, risk, and analysis. The OMR will function as a part of the larger team onsite, assisting with all first aid needs and support safety operations as needed.Responsibilities include but are not limited to:• Provide first aid support and make referrals to outside medical providers as necessary.• Minimize the AA risk of injury through awareness, education, and proactive engagement.• Maintain all records of care provided to AAs.• Coordinate and maintain the workers’ compensation and return to work programs for AAs with work-related injuries.• Provide daily activity logs and end of shift reports.• Engage with AAs and leadership on operations floor to provide coaching regarding observed at-risk work habits.• Maintain a clean working environment and ensure appropriate medical supply inventory is maintained.• Participate in training and certification to facilitate first aid, CPR and AED certifications classes. • Maintain all first aid, CPR, AED credentials.• Work flexible shifts which could include days, nights, holidays, and/or weekends.• Assist with random saliva drug testing protocols.• Maintain effective care delivery in emergencies and assist emergency response at the site.For those that do not have an adult First Aid, CPR, AED certification from the American Heart Association or American Red Cross, must obtain within 3 weeks of start date.BASIC QUALIFICATIONS- High school or equivalent diploma- Current valid Basic Life Support (BLS) certification by an approved emergency cardiac care (ECC) provider; AND must have one of the following:- Current valid Emergency Medical Technician (EMT) OR Paramedic Certification from the Department of Health OR the National Registry of Emergency Medical Technicians (NREMT); OR- In the last year, six months job experience in the Military as a Combat Medic (U.S. Army), Field Medic (U.S. Army), Healthcare Specialist (U.S. Army), Hospital Corpsman (U.S. Navy), or Aerospace Medical Service Technician (U.S. Air Force); OR- Current Active Athletic Trainer Certification by either the Board of Certification (BOC) or equivalent State Certification ...

Do you want to support Amazon’s mission to build the world’s safest, most efficient, and sustainable delivery network by bringing the stories of those delivering on behalf of Amazon to life? We are looking for a Senior Campaign Manager, Reputation Management to lead communications and campaign efforts that supports our Last Mile delivery network with a goal of sustaining positive perception across partners, stakeholders, and customers alike.We’re looking for a high-judgement and self-motivated individual with experience bridging business needs through high-value communications. In this role, the candidate will think big to develop disruptive, innovative 360-degree communication plans and campaigns that promote all the ways that both Amazon and our partners are investing in the delivery experience. This means leading national campaigns that feature brand storytelling, compelling messaging, social activations, multi-media elements (e.g., infographics, video) and bold go-to-market execution strategies. You will thrive in ambiguity and denounce the status quo, developing new and innovative ways to communicate, improving existing channels, and influencing and launching new methodologies. It will be critical to work across cross-functional teams of leaders, partner organizations, and stakeholders to ensure that we are launching programs through robust communication, change management strategies, and year-long campaign efforts. The work you and your team do will impact Amazon’s broader corporate reputation, requiring close partnership with Public Relations, Public Policy, and other important stakeholders.The ideal candidate must be a strong communicator with strategic communications and/or campaign communications experience, business acumen, and excellent writing ability. The right candidate for this role excels at both developing winning engagement and messaging strategies and executing tactical plans with precision, and thrives on delivering measurable results and positive impact. Excellent communication and writing skills are imperative for this role, and this role is able to formulate a clear viewpoint on complicated issues, creating a concise and well-written narrative to support their perspective. You will be a thought leader who indexes high on emotional intelligence. You’ll have to be comfortable with testing, learning, and even failing forward while bringing fresh ideas to the table. This role operates in a fast-paced, highly-ambiguous, frequently-changing environment, and will require a team member who has good judgement and is comfortable interacting with both internal and external leaders and working with cross-functional teams.This role can be based in Nashville, TN; Seattle/Bellevue, WA; or Austin, TX. Key job responsibilitiesIn this role, your key responsibilities will include:- Develop authentic and creative communication plans and campaigns to both solve business needs and instill passion and engagement among the partner and deliery community- Introduce bold experimentation in storytelling and creative communications to educate and excite both internal and external audiences- Lead with a marketing communication forward mindset, developing strategies that go beyond written communications- Conduct interviews, including focus groups and message testing, injecting voice of the customer qualitative and quantitative data into our channel and content strategies- Partner with agencies and internal creative teams to develop compelling visual content - Identify emerging topics and develop proactive plans with stakeholders- Look around corners to identify key moments in time around which to build campaigns that meets individuals where they are in their journey delivering on behalf of Amazon- Monitor and measure the effectiveness of communications and campaigns and report out on them to leadersAbout the teamThe WW Transportation Partner Experience (TPX) team’s vision is to build and nurture communities of the happiest, safest, and highest quality transportation partners. To deliver on our mission, we create opportunities for connection, learning, advocacy, and inspiration among partners, Amazon, and our customers. We are committed to protecting and improving sentiment by innovating how we power the feedback flywheel, so that partners and drivers alike can continue to shape the future of logistics.BASIC QUALIFICATIONS- 6+ years of professional non-internship marketing experience- Experience building, executing and scaling cross functional marketing programs- Experience using data and metrics to drive improvements ...

The AWS Graviton Software team is looking for Software Engineers to develop tools to drive the optimization of open source and internal applications. Annapurna Labs, part of AWS, designed Graviton as a strategic initiative to improve how software works at Amazon scale. Graviton is Arm-based CPU that delivers better performance, lower price and lower carbon footprint over comparable x86-based instances. Key job responsibilitiesAs a Graviton Software Developer, you will:- Build software framework for tools to analyze performance of hardware and software components.- Leverage existing perf tools like sysstat, sysctl, perf, etc.- Automate the collection and analysis of processor, OS and workload performance data.- Help external AWS customers and various internal AWS services like AWS Lambda, Elastic Map Reduce, ElastiCache, and RDS to troubleshoot bottlenecks and to optimize the architecture, algorithms, and deployment on Graviton.- Work on Linux and other open source code, improving it and contributing the changes back to the community.- Play an instrumental role in driving the AWS roadmap to deliver cost-effective and performant computing systems.- Use and further develop your deep knowledge in areas including design, implementation, and data analysis.- Have the opportunity to lead the innovation and deliver software that powers the world largest cloud provider.- If you are already an open source developer or passionate about it, you will be able to continue your passion and contribute back to the community across all those projects. A day in the lifeHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Work/Life BalanceOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.About the teamThe Graviton Software organization ports, optimizes, and develops software to drive down the cost of adoption and operation for the AWS Graviton instances. We pro-actively improve and upstream open source software, including Linux kernel, operating system, compilers, libraries, and applications. We help internal and external customers to troubleshoot and fix performance bottlenecks that prevent them from using Graviton. We develop tools to automate most of the heavy lifting and maintain publicly available documentation: Graviton Developer Guide on GitHubBASIC QUALIFICATIONS- 5+ years of non-internship professional software development experience- 5+ years of programming with at least one software programming language experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon Web Services (AWS) is a comprehensive, evolving, and growing business unit within Amazon.com which provides cloud services. Since early 2006, AWS has provided a highly reliable, scalable, low-cost infrastructure platform that powers hundreds of thousands of businesses in 190 countries around the world.Do you have the colocation data center and business background, negotiation skills, colocation sales or sales engineering experience, financial expertise, legal comprehension and technical understanding necessary to grow Amazon’s technology platform? The AWS Data Center Supply Solutions Team is looking for a talented Colocation Development Mgr based in Austin, Tx. In this role, you will have the opportunity to shape and execute supply solution strategies to expand our Data Center portfolio and related infrastructure. You will help develop where we go, negotiate the business contracts and deliver the infrastructure needed to provide best in market Data Center projects. The ideal candidate will possess a real estate development, business, financial, strategic and technical background that enables them to drive engagement and develop strategic alternatives from inception to conclusion. You should have a demonstrated ability to lead and direct multi-million-dollar real estate and infrastructure transactions from inception to construction-ready. You will need to be able to demonstrate the ability to think strategically about business, markets, and technical challenges with the skill to manage complex transactions and to build and convey compelling value strategy plans.Key job responsibilitiesKey Responsibilities include:Lead and direct colocation development transactions from beginning to end including complex site selection, financial analysis, contract negotiations, zoning and entitlements, and site development.Formulating and presenting long-term development strategies for specific markets to senior management.Execute on the strategic plan while interacting with internal stakeholders (e.g. product teams, energy, fiber, design, construction, legal, tax, etc.).Understanding the technical requirements of our design engineering teams and developing solutions that meet the design and business objectives.Involvement in the full construction process to deliver all aspects of a project to include building, data center specific power, and all other site utilities.Preparation and presentation of transaction summaries to the senior management team regarding progress, financial approvals and overall deal costs / benefits.Support multiple complex contract negotiations simultaneously.Serve as a key member of the Real Estate team in driving our ability to innovate and to produce results.Able to travel roughly 25% of the timeAbout the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS7+ years of developing, negotiating and executing business agreements experience7+ years of professional or military experienceBachelor's degree5+ Years of experience developing strategies that influence leadership decisions at the organizational level ...

Are you looking for an opportunity to develop technology that will redefine the customer experience for one of the fastest growing and strategic organizations within Global Engineering Services (GES)? Are you interested in joining a global team that is innovating with CX to make Amazon's building network grow? This is your chance to get in on the ground floor with the Global Engineering Insights & Software Tools (GEIST) tech team that is shifting the paradigm for engineering services with disruptive experiences! The GEIST organization supports a vast portfolio of buildings within the Amazon network and the build out standards and designs.We are looking for an experienced Data Engineer to play a pivotal role in developing and implementing a comprehensive data platform for GES business. The successful candidate will have a proven track record of building integrated data tools and platforms to support global businesses. This fast-paced, results-oriented role will involve developing the platform to support key decisions for Global Engineering Services. You will work closely with Engineering, Product and Technical Program teams as you develop forward-looking architecture and build strategies to complement the revolutionary GEIST vision.In this role, you will have the freedom (and encouragement) to experiment, improve, invent, and innovate on behalf of our customers. You will have the satisfaction of being able to look back and say you were a key contributor to something special from its earliest stages.Key job responsibilitiesDesign, implement, and support data warehouse/ data lake infrastructure using AWS bigdata stack, Python, Redshift, QuickSight, Glue/lake formation, EMR/Spark, Athena etc.• Develop and manage ETLs to source data from various systems and create unified data model for analytics and reporting.• Creation and support of real-time data pipelines built on AWS technologies including EMR, Glue, Redshift/Spectrum and Athena.• Continual research of the latest big data technologies to provide new capabilities and increase efficiency.• Manage numerous requests concurrently and strategically, prioritizing when necessary• Partner/collaborate across teams/roles to deliver results.About the teamThe GEIST team serves as the software solution team to all Global Engineering needs, working with its customers to set a consolidated Tech strategy, and prioritizing investments to best serve their needs and our bottom line. The GEIST team is responsible for the sustainment of a large product suite ranging from Planning & Forecasting applications to robust in-flight management of field execution users. These systems are leveraged by several thousand internal and external users around the globe.BASIC QUALIFICATIONS- 3+ years of data engineering experience- Experience with data modeling, warehousing and building ETL pipelines- Bachelor's degree ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.AWS is looking for fully cleared* Data Center Technicians to join our expanding Infrastructure Operations team. Data Center Technicians are the primary resolver and troubleshoot and solve a range of data center infrastructure issues including, but not limited to: hardware, fiber, networking, and related problems.If you like to use IT principles like computer architecture and the OSI model (Open Systems Interconnection Model) and apply them to finding solutions to problems, we’d like to meet you. Your work will help to maintain one of the world's largest information system infrastructures.* This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.Key job responsibilitiesYou will be required to engage in physical data center activities with or without reasonable accommodation. This includes all tasks associated with planning and tracking capacity, rack deployment, rack cabling, hardware and software troubleshooting, and rack decommissioning.These activities include the following: • Lifting and moving material up to 49 pounds each • Working in cramped and/or elevated locations • Bending, lifting, stretching, and reaching • Standing and walking for up to 8+ hours a day • Ascending and descending ladders, stairs, and gangways safely and without limitation • Work in a noisy environment • Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts, weekend, and holidays).A day in the lifeOur Data Center Technician professionals, who have industry-leading technical abilities and demonstrate a breadth of knowledge:• Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution • Show a strong aptitude for troubleshooting and problem solving • Solve problems at their root and step back to understand the broader context • Maintain service level agreements through the implementation of proactive issue detection and reporting • Are biased to act in the absence of direction or support • Improve effectiveness through process innovationThis position will fill an opening at one of multiple separate sites.About the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- High school or equivalent diploma, or A+ or CND (Certified Network Defender) or Network+ or Security+- Current, active US Government Security Clearance of TS/SCI with Polygraph ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.The Amazon Energy Procurement Operations (EPO) team manages supply contracts post execution, provides controllership and governance of energy spend, tracks environmental attributes and ensures our energy supply portfolio is compliant with external regulations, contract obligations as well as internal policies. You will be a part of the team responsible for managing the world’s largest portfolio of corporate renewable contracts.We are looking for an individual to execute our operational programs to monitor, report, analyze and improve performance of power settlements operations, globally. The right candidate has an analytical skill set, experience with power transactions and settlements in major regulate and non-regulated energy markets (US and abroad), and experience with reporting and BI tools. Key job responsibilities- Support financial controllership reporting for operational projects by compiling and analyzing performance, analyzing impacts to our business units and our customers- Manage power settlements for a set of agreements, including validation of power invoices, reconciliations, issue resolution and overall transaction controllership- Support end-of-month closing process in collaboration with partner teams and internal customers- Work with tech/product teams to upscale power settlements automation capabilities- Support the management of the contractual obligations with counterparties- Plan and drive execution of initiatives to improve our energy operations. Continuously seek to invent and simplify in order to achieve further scale effect for Amazon’s management of its energy portfolio- Support environmental attributes tracking, allocations and retirement across the portfolio- Work collaboratively with other Amazon teams to support the management of the energy programsAbout the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 3+ years of business or financial analysis experience- 3+ years of Power settlements or electricity markets operations experience ...

The Global Services, Security (GSS) team, a part of Amazon Web Services, leverages the expertise and ingenuity of our builders to establish scalable security solutions for both internal and external customers that drive business outcomes. Our goal of securing the world’s workloads and building a brighter future for humanity requires us to focus on reliable delivery of bar raising security outcomes and investment in security mechanisms and automation on behalf of our customers.The Amazon Web Services (AWS) Sales, Marketing, and Global Services (SMGS) mission is to enable the AWS field organization to be the most efficient and effective in the world. Our SMGS Security Escalations team builds and maintains org-wide mechanisms to inspect security within SMGS. We identify security challenges, catalyze action to build or improve security mechanisms, and measure security outcomes within SMGS in order to achieve the security outcomes that AWS customers expect. SMGS is looking for a talented Security Engineer, Incident Response who possesses a strong expertise in software and systems, combined with a genuine enthusiasm for security and cloud computing.SMGS makes broad use of AWS platforms and technologies including cloud services, identity and access management, big data and analytics, all operating at massive scale with consistent growth. SMGS Security helps internal teams with each step of deployment and leads inspection of SMGS’s security posture. Our highly collaborative team is committed to each team member’s growth as our business and team grows. We require engineers to work tactically with both internal and external stakeholders to solve security challenges at massive scale, and to think strategically to develop and implement changes to drive automation, scalability and continuous progress for the organization.This role will provide career growth opportunities as you gain new security skills in the course of your work. The Security Engineer role in SMGS Security Escalations has two key aspects: on-call operational excellence and capability development. Security engineers in SMGS have an opportunity to experiment, learn, build tools, and work with teams building new technology and services at massive scale. Security engineers at all levels have the opportunity to learn from and be mentored by those who are building and securing our cutting-edge services. A security engineer is also expected to be a mentor for others and be a trusted security advisor within the organizationA Security Engineer at Amazon is expected to have technical expertise in multiple domains and provide significant contributions to the SMGS Security team and to multiple groups throughout Amazon. Security Engineers are expected to take a technically-applied role in assessing and responding to security issues affecting our SMGS services and customers. This role requires a security engineer that can be recognized as an expert within SMGS Security and by teams throughout AWS, while being able to apply security engineering best practices in a broad range of technical areas. The SMGS Security team is looking for a focused Security Engineer who can take on a leadership role in responding to security issues across the largest cloud provider in the world. You must thrive in high-pressure situations, think like both an attacker and defender, and drive relevant teams to take the right actions in the right time frames to mitigate risks.We are looking for someone who can balance technical risks against business risks and consistently drive for the right results. You must have the passion for engineering novel solutions to complex security challenges, and recognize and fill gaps in capabilities. The ability to quickly design and build internal-facing tools that enable scaled programmatic automation is a plus.Up to 10% travel expected. Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Key job responsibilities* Confidently and intelligently respond to security incidents. Design and prioritize changes to prevent reoccurrence.* Design and coordinate cohesive responses to security events that involve multiple teams across the organization.* Build internal security utilities and tools that enable your security team to operate at high speed and wide scale.* Evaluate the impact to the organization of current security trends, advisories, publications, and academic research. Coordinate responses across SMGS teams to do the right thing for our customers and our organization.* Ability to communicate effectively at multiple levels of sensitivity, and multiple audiences.* Recognize, adopt and instill the best practices in security engineering fields throughout the organization: development, cryptography, network security, security operations, incident response, security intelligence.* Provide subject matter expertise on architecture, authentication and system security.* Fulfill regular on-call responsibilities.About the teamOur team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Why AWS?Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. About AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- Experience performing security investigations, penetration testing and/or incident response in the context of large organizations- Experience using big data analytics and orchestration to address security challenges- Experience with at least one modern language such as Java, Go, TypeScript, Python, Rust and security code review ...

At Amazon, we're working to be the most customer-centric company on earth. We regularly build and expand our Fulfillment Centers, Sortation Centers, and Delivery Stations, strategically sourcing products and services to better serve our customers. We are seeking an innovative and analytical candidate with deep expertise in the global supply chain landscape. This role involves collaborating with multiple teams to develop highly accurate cost models for negotiations, with the goal of optimizing expenditures and maximizing efficiency across our operations. Experience working with diverse global teams and effectively communicating with stakeholders is essential. We’re looking for exceptionally talented, bright, and driven individuals to lead innovation in Procurement Cost Engineering. Join us and help make history. We are seeking an experienced, versatile, and customer-obsessed Senior Procurement Manager in Cost Engineering who will lead cost optimization efforts across one or more procurement categories (e.g., Packaging, Robotics, Material Handling Equipment, CAPEX, Freight, Technology). The ideal candidate will have a proven track record of building and implementing bottom-up should cost models to support negotiations in procurement as well as implementing Value Engineering programs. Ability to steer extended cross-discipline teams, as well as project management and executive presentation skills, are essential. This opportunity requires excellent technical, problem-solving, and communication skills. Ideal candidates thrive in a fast-paced, dynamic, delivery-focused environment.Key job responsibilities• Develop and execute a comprehensive cost-engineering roadmap, establishing should-cost models and targets to improve procurement efficiency and cost visibility.• Lead change management initiatives to introduce and integrate cost engineering and value engineering methodologies across the organization and supplier networks.• Drive value management by organizing and facilitating functional analysis workshops with internal and external stakeholders to identify cost-saving opportunities and enhance product value.• Utilize advanced costing methodologies and tools to prepare detailed bottom-up cost models and should-cost targets during the design, specification, and development phases.• Support the preparation and evaluation of tenders and supplier quotations by providing detailed cost insights and preparing negotiation dossiers.• Collaborate with suppliers and internal stakeholders to drive product innovations, value engineering initiatives, and continuous cost improvement strategies.• Develop and enhance specification templates with category managers to standardize and streamline procurement processes.• Define and monitor cost engineering KPIs and scorecards to assess supplier performance, strengthen business partnerships, and track cost improvement goals.• Present detailed cost insights and actionable recommendations to management for effective decision-making.BASIC QUALIFICATIONS- Bachelor's degree in supply chain management, operations, engineering, analytics or related field- 5+ years of program or project management experience- 5+ years of supply chain experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

In Amazon Stores, we ship some of the widest arrays of technology found at any company. From amazon.com to world class machine learning pipelines, from digital healthcare to no-checkout retail, we push the boundaries of technology in every direction using the globe’s largest AWS deployment.As an AppSec engineer, you will collaborate with software development teams to ensure we keep our customers safe while developing these novel services. In a given day, you might be inspecting an application’s code for security issues, building a new framework to help our software developers build faster and more securely, or fine-tuning the design for a new service alongside its software developers.The ideal candidate combines technical acumen with an ability to lead by influence and communicate clearly. Technically, this person will be a security generalist with one or more areas of deep expertise. In their communication, they will clearly articulate risks to technical and non-technical audiences alike. Interpersonally, successful candidates will effectively harmonize disparate opinions while effectively prioritizing risks to guide their partners towards secure solutions.Our organization prizes its employees, and we show it through investing in work-life harmony. We have dedicated resources that consistently innovate in reducing on-call time and ensuring the team spend their time on the highest-value tasks. Join the Stores AppSec organization to work hard, have fun, and make history!Key job responsibilities* Creating, updating, and maintaining threat models for a wide variety of software projects* Manual and automated secure code review, primarily in Java, Python and Javascript* Development of security automation tools* Adversarial security analysis using tools to augment manual effort* Security training and outreach for internal development teams* Security architecture and design guidance* Lead execution and definition of security strategy for your team* Mentor and develop teammates both technically and professionally* Seek out, develop, and advocate for new technology to identify and mitigate complex risks* Effectively navigate novel situations and problems that do not have a defined solutionAbout the teamAbout Amazon SecurityDiverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon Security?At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Inclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.BASIC QUALIFICATIONS- BS in Computer Science or related field, or equivalent work experience- Minimum of 5 years of experience with at least three of the following: threat modeling experience, secure coding, identity management and authentication, software development, cryptography, penetration testing, cloud security, mobile security, and network security- Advanced knowledge and understanding of security engineering, system and network security, authentication and security protocols, cryptography, or application security- Experience reading and writing in at least one programming language ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon Web Services (AWS) provides a highly reliable, scalable, and low-cost cloud infrastructure platform that powers thousands of businesses in over 190 countries. AWS’ Infrastructure Supply Chain & Procurement (ISCaP) works to deliver cutting-edge solutions that invent and simply how we source, build, and sustain our data center supply chains. We are a team of highly-motivated, engaged, and responsive professionals who support the core infrastructure of Amazon business. Come join our team and be a part of history as we deliver results for the largest cloud services company on Earth!We are seeking an experienced Technical Program Manager (TPM) with broad and deep Supply Chain Experience to join our Supplier Governance team to influence and own long term security outcomes in the AWS Supply Chain. We are looking for an individual that can lead technical initiatives, build and maintain strategic relationships with internal and external partners, define and implement repeatable processes, and deliver results against the AWS supply chain security landscape.As a Senior Supply Chain TPM, you will be a thought leader in AWS Supply Chain and will work cross functionally with security engineers, operations, software developers, program managers, and business leaders to identify, scope, and deliver end-to-end projects with a focus on supply chain security. You will help craft new concepts to integrate into our supply chain to improve the overall visibility and validation, developing the secure supply chain of the future. You will be comfortable working cross functions and dealing with ambiguous requirements. You will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus efforts to deliver them in a successful and timely manner. Success in this role requires being right a lot, making judgment calls, negotiation skills, ability to influence, analytical skills and leadership.Key job responsibilitiesDiverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.• Develop programs and lead global initiatives aimed at controlling risks within the AWS supply chain.• Collaborate with engineering teams to shape product roadmaps by defining supply chain requirements and aligning them with security controls and product features.• Establish and continuously refine control and risk mitigation mechanisms.• Demonstrate the ability to communicate effectively at multiple levels of management, building trust across the organization, and demonstrating discretion with sensitive information.• Stay informed about relevant regulations and industry standards to ensure the organization remains compliant with applicable requirements.• Prepare regular reports and dashboards on the health of the control and risk mitigation mechanisms.BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Come and build the future with us. Our mission is to keep AWS customers safe and secure by helping them detect and remediate vulnerabilities at never before seen scale.Amazon Inspector helps AWS customers improve their security posture by continuously monitoring their cloud infrastructure and associated workloads against vulnerabilities and exposures. When it comes to security, time is of the essence. Our goal is to help our customers quickly discover and remediate vulnerabilities that poses the greatest risk to their organization.We are innovating new ways of building massively scalable and globally distributed security systems for assisting our customers with security and compliance. Security Services are crucial for long-term success of AWS and it is the future of AWS. We are rapidly expanding our team to meet our fast growing needs.The ideal candidate will look like this….**Be fun to work with**. Our company credo is “Work hard. Have fun. Make history”. The right candidate will love what they do and instinctively know how to make work fun.**Have a deep understanding of software architecture and development methodology.**The ideal candidate will have past experience working as a software development engineer. You will enjoy keeping your technical skills current, to the point that you can contribute to architecture discussions. You regularly take part in deep-dive troubleshooting exercises and drive technical postmortem discussions to identify the root cause of complex issues.**Have strong project management experience.**The successful candidate will be able to create roadmap and estimation for the project. This will include innovating and inventing new value-add services layered on top of our existing services. Experience with Agile methodologies is an advantage.**Know how to run a tight, lean, efficient operation.**The right candidate will want to measure everything. You will excel at using metrics, monitoring, and alarming to measure and improve the operational processes and performance of the team. On-call responsibility is part of this job profileWork/Life BalanceWe believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. Mentorship & Career GrowthOur team is dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our senior engineers truly enjoy mentoring more junior engineers and engineers from non-traditional backgrounds through one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth. We try to assign projects and tasks based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.Inclusive Team CultureOur team is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. Yes we do get to build a really cool service, but we also think a big reason for that is the inclusive and welcoming culture we try to cultivate every day. We’re looking for a new teammate who is enthusiastic, empathetic, curious, motivated, reliable, and able to work effectively with a diverse team of peers; someone who will help us amplify the positive & inclusive team culture we’ve been building.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world- wide markets. In this role, engineers provide Technical Support to various Linux services that focus on AWS Compute Technologies such as EC2 Core/Linux, Elastic Block Store (EBS), LightSail, ElastiCache, Outposts, Systems Manager and many other services that enable customers to run their workloads on AWS. Engineers develop Subject Matter Expertise in one or more areas of the above services. Engineers also collaborate with internal teams to provide the required support services to AWS customers. In this role, engineers interact with customers that reach out to AWS via email or Chat or Phone. In addition, engineers also work on team functions and projects and continually work on improving operational efficiency.Key job responsibilitiesYour day as a Cloud Support Engineer will include, but not be limited to, the following activities.  You will be primarily responsible for solving customer’s cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.  You will drive initiatives that improve support-related processes and our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others.  You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.  You will be continuously learning groundbreaking technologies, and developing new technical skills and other professional competencies.  You will act as interviewer in hiring processes, and coach/mentor new team members. This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. Schedules may align to Sunday - Thursday, Tuesday – Saturday or Monday - Friday.A day in the lifeYour day as a Cloud Support Engineer will include, but not be limited to, the following activities.  You will be primarily responsible for solving customer’s cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.  You will drive initiatives that improve support-related processes and our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others.  You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.  You will be continuously learning groundbreaking technologies, and developing new technical skills and other professional competencies.  You will act as interviewer in hiring processes, and coach/mentor new team members. This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. Schedules may align to Sunday - Thursday, Tuesday – Saturday or Monday - Friday.About the teamAWS Support Engineering is a customer-facing global organization that provides technical support to our customers as well as our internal teams. As a member our team, you will be at the forefront of this transformational technology, operating on a follow-the-sun model. You will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- 1+ years of software development, or 1+ years of technical support experience- Experience troubleshooting and debugging technical systems- Bachelor’s degree in Engineering/Computer Science/ Mathematics or any related field or a minimum of 1+ years of related professional and/or military experience and knowledge or experience with system administration, and troubleshooting any operating system (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL or related) or experience with OS administration (boot process, filesystems) and troubleshooting disk space issues, booting issues and OS logs. ...

Do you enjoy solving very complex problems with simple solutions? Are you excited by a fast paced multi-tasked environment? Would you like to help us innovate on behalf of customers who use Amazon's devices like Alexa-enabled Echo or digital services like Amazon Music?We are the Device, Digital and Alexa Support (D2AS) organization and we build the technologies to support our customers with technical customer service. Device diagnostics, automated troubleshooting, channel automations, and screen sharing capabilities are just a few of the unique technologies we produce. You're an awesome fit if you demonstrate... - Industry-leading technical abilities showcasing a breadth and depth of technical knowledge - The ability to build good working relationships within the team by communicating clearly both verbally and in writing - Strong problem solving and trouble shooting skills with the ability to come up with creative solutions to seemingly impossible problems - Effective technical leadership skills to improve technologies and infrastructure of the team.Key job responsibilities- Building continuous test and deployment systems.- Helping define software engineering test best practices and providing technical mentorship to other members of the engineering team.- Being a champion for the customer and ensuring their needs always come first.- Designing and building software for testing applications on mobile devices, Alexa enabled devices, mobile clients and server systems.A day in the lifeWe thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment. Our decisions are guided by data, and we collaborate with engineering, science, and product teams to foster an innovative learning environment.If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!Benefits summary: Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) PlanAbout the teamWe at D2AS strive to make digital experiences effortless for customers. Our goal is to anticipate, evaluate, prevent, and eliminate any effort required from customers. We achieve this by setting the strategy for digital support and accelerating the delivery of seamless support experiences across Amazon's digital products.Our team combines strategic thinking, technology expertise, and customer experience best practices. This ensures customers can easily get the most value from Amazon's digital offerings. We focus on providing the right support at the right time, tailored to each customer's needs. By eliminating friction and making support effortless, we enhance the overall customer experience.BASIC QUALIFICATIONS- 2+ years of non-internship professional software development testing experience- 1+ years of test automation frameworks and tools building experience- Experience programming with at least one modern language such as Java, C++, or C# including object-oriented design- Experience in penetration testing and exploitability-focused vulnerability assessment- Experience in platform-level security mitigations and hardening for Linux and Windows ...