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Work hard, have fun, and make history at AWS! Amazon Web Services has been rated one of the most admired companies globally, both for Innovation and Customer Service. At AWS Kumo, you will be on the forefront of driving Cloud innovation for industry leaders around the globe.Kumo (pronounced ‘Koo-mo’, the Japanese word for "cloud") is the global product and engineering organization for AWS Support, a multi-billion $ business. Kumo’s products, used by AWS customers and the internal Amazonian teams that help them, are vital to ensuring exceptional customer experiences on AWS. Kumo has a broad portfolio of customer-facing and internal services. Our public-facing properties include AWS Trusted Advisor, AWS Health, Automation, Recommendations & Insights, AWS Support Center, AWS Knowledge center, and many more. Our internal AWS Support teams rely on Kumo services to interact with AWS customers, diagnose and resolve customer issues, and safely share information across AWS teams. These services must work seamlessly, and be available when AWS services are not. Any changes to these tools has a force multiplicative effect on how customers experience AWS and the efficiencies of the internal workforce.The Kumo organization is globally distributed, with larger teams located in Seattle - Washington, Cape Town - South Africa, Vancouver - Canada, San Jose - Costa Rica, and Iasi - Romania.We are looking for engineers to join us in building applications that AWS customers use to reach AWS Support Engineers. Your work will be the face of AWS support to our customers; you will work to expand the communication channels we support so that our customers can reach out with convenience, within the context of their work. You will utilize cloud-native technologies developed right alongside you: AWS Lambda, DynamoDB, API Gateway, etc. You will innovate on the user experience by working closely with our customers and partners.Our team applies modern development practices and utilizes native AWS tools to do them. We operate in a multi-region redundant environment to ensure reliability; we continuously deploy to all regions through an automated pipeline; we use CloudWatch and other tools to help us monitor and diagnose. We loosely follow an agile methodology, and most of all, we focus on getting things done and delivering value to customers.We combine the culture of a startup, the innovation and creativity of a R&D Lab, the resources, support, and work-life balance of a mature organization, and technical challenges at the scale of AWS. Come join us!Key job responsibilitiesIn this role you will:· Write high-quality, efficient, testable code in Java and other object-oriented languages.· Build highly available, secure, distributed systems in microservices, container, and distributed cluster-compute architectures.· Collaborate with some of the best engineers in the industry to work on some of the most complex challenges in large-scale computing.· Own and operate the systems that you build based on real-time customer data and demanding service-level agreements.· Contribute to planning, design, implementation, testing, operations, and process improvement as a member of a Scrum team.· Play an instrumental role in defining the system architecture, own and implement specific components, and help shape the overall user experience.You must insist on the highest standards for quality, maintainability, security, and performance as you will ensure that engineering best practices are followed and that software is designed to be highly available, dynamically scalable, and resilient to continuity threats. You are a person with a commitment to team work and who enjoys working on cutting edge technology, is customer obsessed, and thrives on the challenge of building something new that will eventually operate at world-wide scale.About the teamDiverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

This is an exciting opportunity to use the latest cloud computing technologies to help U.S. Government agencies implement innovative cloud computing solutions and solve technical problems. AWS established a specialized group of service teams responsible for the work we are doing with the U.S. Intelligence Community. We are building some of the largest and most complex distributed systems in the world, and we need adaptable people to help us implement and operate them. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.This position requires that the candidate selected be a US Citizen and obtain and maintain an active TS/SCI security clearance with polygraph. Upon application you will be asked qualifying questions that will be used only in relation to the US Government Security Clearance required for this role.Amazon Web Services (AWS) is seeking a Physical Security Engineer to join its data center design team. Position is available for any of the following locations:• Seattle, Washington• Herndon, Virginia• Columbus, Ohio• Austin, TexasAs a Physical Security Engineer at AWS, you will lead security designs for Amazon Dedicated Cloud (GovCloud) Data Centers (DC) throughout our Americas Region. Physical Security Engineers at AWS work to design safe, secure, resilient, cost-effective Data Center (DC) facilities. As a Physical Security Engineer at AWS, you will lead security designs for our intelligence customer base and impact AWS global DC security standards. You will be part of a highly creative and efficient design team comprised of Architects, Engineers, and Designers tasked with solving problems and challenging the status quo. As a subject matter expert, you will provide technical guidance, have a direct impact on the design of DC facilities, solve large-scale implementation issues, and be responsible for developing and communicating security design requirements to internal and external project partners.As a Physical Security Engineer, you will work directly with other AWS Security Teams, AWS Management, and partners to collaborate in the real-world application of Physical Security throughout AWS. You will review and be very knowledgeable of new and cutting-edge technologies and security measures for possible application to the existing suite of security processes and measures in order to enhance the security posture across AWS. You should have a working knowledge of physical security principles and how that relates to practical application and real-world implementation of processes and measures, as well as working knowledge of Crime Prevention through Environmental Design (CPTED).Key job responsibilities• Lead designs (construction drawings and specifications) for physical security elements (cameras, access control, intrusion detection, fences, gates, etc.) for Amazon Dedicated Cloud (GovCloud) DC projects.• Collaborate with other security organizations within AWS to develop design standards, evaluate cost, risk and benefits of designs and facilitate design discussions.• Communicate conceptual designs to internal stakeholders and external consultants.• Participate in maintenance Basis of Design, prototype design, and template specifications for physical security elements.• Create security design scope of work for design RFPs.• Review and direct the work of physical security engineering design consultants.• Manage multiple fast-paced projects simultaneously.• Travel for site assessments, internal design meetings, construction review, and interfacing with design consultants. Anticipated travel not to exceed 25%.About the teamo Why AWSo Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.o Diverse Experienceso Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.o Work/Life Balanceo We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.o Inclusive Team Cultureo Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.o Mentorship and Career Growtho We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS• Bachelor’s degree in relevant engineering field or equivalent additional experience• 10+ years of physical security design experience• 3+ years of physical security design experience in data center or similar mission critical projects ...

Ready to Revolutionize eCommerce? Join Amazon Veeqo's Rocket Ship!Are you passionate about transforming the eCommerce landscape? Do you thrive in high-growth environments? If so, we have an extraordinary opportunity for you!Veeqo, Amazon's crown jewel in shipping solutions, is seeking a dynamic Account Executive / Business Development Manager to fuel our explosive growth. Acquired by Amazon in 2021, Veeqo has already achieved remarkable milestones:• Reached S-Team goal status within one year• Triumphantly launched at Accelerate 2022• Received the green light for ambitious sales expansion.Our Vision: Become the ultimate back-office hub for eCommerce sellers, revolutionizing both on-Amazon and off-Amazon businesses.Your Mission (Should You Choose to Accept It):• Spearhead our outbound sales efforts, showcasing our cutting-edge Inventory and Shipping solution• Engage with Amazon MFN (Merchant Fulfilled Network) Sellers, demonstrating how our customer-centric features can skyrocket their success• Exceed high-impact targets in a fast-paced, exhilarating sales environmentThe Ideal Candidate:• A sales maverick with a proven track record in outbound sales• Embodies Amazon's core Leadership Principles: Deliver Results Customer Obsession Insist on Highest Standards Learn and Be Curious Bias for ActionWhy Veeqo?• Be part of a game-changing solution that's reshaping eCommerce fulfillment• Work with cutting-edge technology that's making waves in the industry• Unparalleled growth opportunities within the Amazon ecosystem• Collaborate with a passionate team of innovators and thought leadersAre you ready to make history in the eCommerce world? Join us at Veeqo, where your career will skyrocket alongside our meteoric growth!Apply now and be part of the future of eCommerce!Key job responsibilitiesThe Account Executive primary responsibility will be to proactively reach out to potential customers and generate new business opportunities for the company. This role will be engaging with prospects over the phone, email, or other communication channels to introduce our products or services, build relationships, and close sales.- Prospecting: A knowledge of hunting the correct point of contacts and levels will be needed. Comfort engaging with all levels (Management to C-Suite) is also needed. - Prospect Engagement: Initiate outbound calls to sellers and engage them in meaningful conversations- Introduce our product, highlight its benefits, and address any questions or concerns they may have- Encourage account sign up and channel connection- Build rapport and establish strong relationships with sellers through effective communication and active listening- Understand seller needs, challenges, and goals to position our offering as a valuable solutionProduct Knowledge: - Develop a deep technical understanding of our product, including Power features, it's benefits, and competitive advantages- Articulate this information clearly and persuasively to sellers, highlighting how our offering can meet their specific requirementsSales Presentations: - Deliver compelling sales demonstrations to sellers, via video communicationObjection Handling: - Address objections or concerns raised by sellers in a professional and persuasive manner- Provide accurate information, overcome objections, and position our offering as the optimal solutionSales Closing: - Utilize effective sales techniques to guide sellers through the decision-making process and active seller statusSales Metrics and Reporting: - Track and report sales activities, outcomes, and pipeline progress using Salesforce- Provide regular updates on sales performance, Voice of the seller, and key learning's to the sales manager or teamCustomer Relationship Management: - Maintain relationships with existing customers, ensuring their satisfaction and identifying upselling opportunities through Power Feature adoption- Nurture long-term relationships to drive life time value and referralsContinuous Learning: - Stay up to date with industry trends, product knowledge, and sales techniques- Participate in training programs, attend sales meetings, and engage in self-development activities to enhance sales skills and effectiveness- Written and verbal communication- Interpersonal skills experience- Persuasion and negotiation knowledge- Knowledge in self-motivation and target-driven- Experience to work independently and as part of a team- Knowledge with CRM (customer relationship management) software and sales tools- Experience to handle rejection- Results-oriented knowledge- Experience to adapt and willingness to learnBASIC QUALIFICATIONS- Bachelor's degree or equivalent, or 3+ years of sales or marketing work (like e-commerce, retail technology, SaaS) or equivalent experience ...

Are you energized to drive adoption of generative AI capabilities at AWS customers and AWS service evolution of these technologies with AWS Service leadership? Are you passionate about helping customers operationalize GenAI and ML in their businesses? AWS is seeking a Go-To-Market (GTM) Specialist to define, build and lead the business development efforts to scale world-wide adoption of key MLOps and GenAIOps components of Amazon SageMaker AI. As a world-wide AI/ML Specialist you will be responsible for defining, building and executing targeted initiatives to accelerate worldwide adoption of Amazon SageMaker AI at customers looking to operationalize GenAI workloads in production. Key job responsibilitiesBe the outward face of AWS generative AI and machine learning by defining and executing go-to-market initiatives for Amazon SageMaker AI. As a world-wide AI/ML Specialist, you will be working hand-in-hand with AWS generative AI and machine learning Solution Architects, Product Managers and Marketing Managers to run world-wide initiatives for adoption of AWS built and 3rd party ISV, and open source components for implementing end-end Machine Learning and GenAI workflows and user journeys, from experimentation to production and lifecycle management. Your work will define and drive the process that regional AI/ML presales and account teams will follow to accelerate adoption of SageMaker AI and you will synthesize data and information gathered from customers into your GTM strategy to iteratively scale service adoption. This entails garnering impactful customer and market insights, developing messaging and solution strategies, communicating those findings to product and sales teams, including senior management. This also involves educating and enabling regional AI/ML presales and AWS account teams to drive initiatives to accelerate worldwide adoption of Amazon SageMaker AI.The candidate will possess outbound product management and/or technical business development experience in positioning and driving adoption of machine learning, deep learning, or generative AI solutions across full lifecycle of iterative model development, deployment and operations commonly referred to as MLOps and GenAIOps. They will have experience in driving engagements and interactions directly with customers at the highest levels of large enterprises and technology ISV partners. The candidate will have technical knowledge and business experience to communicate the benefits of using managed ML and GenAI services in AWS to ML platform engineering, data science and business intelligence teams with Directors, VPs of these teams and with C-Level executives. They will have used this background to launch and drive scale campaigns and initiatives with broader field teams to drive product/solution adoption at scale, ideally in joint collaboration with ISV partners. Additionally, the ideal candidate will have experience in driving adoption and usage of IDEs with a deep understanding of user personas and usability aspects, and a passion for helping customers simplify and implement end-end user journeys through IDE(s). Finally, the candidate will have experience in, and be passionate about helping product teams prioritize roadmaps, guiding marketing teams on messaging, and enabling specialist sellers and field teams on how to position and sell products/services in machine learning, deep learning, or generative AI with strong IDE offerings.A day in the lifeThe candidate will drive outbound product management and business development for deep learning and generative AI. They will drive engagements and interactions directly with customers at the highest levels of large enterprises and technology partners. They will utilize their technical knowledge and business experience to guide ML Platform engineering Dirs and VPs at customers through end-end lifecycle journey for GenAI and ML workflows and how AWS 1st party and 3rd party ISV capabilities can be leveraged to accomplish this. They will build internal and external facing assets including video demos, positioning slides, pricing tools, FAQs, enable field AI/ML specialist, partnership and account teams on these assets, conduct customer webinars, working closely with ISV partners, track adoption and revenue trends at key customers/customer cohorts, and device campaigns and initiatives to grow usage and revenue. They will lead weekly calls with Product Managers, Solution Architects, Marketing Managers to discuss revenue and deal pipeline trends, key customer insights, product issues/gaps and discuss roadmap/issue prioritization wrt. integrating with third party ISVs. They will work with account teams and customers to help secure commitment for public references. Finally, they will magnify the impact of their work, by sharing insights with peers and Leadership utilizing Amazon’s business writing practices. About the teamWe are a small world-wide team of Machine Learning, Deep Learning and Generative AI Go-to-Market specialists with a unique blend of product management and technical business development backgrounds, driving global adoption and scaling of Amazon SageMaker as a managed ML and GenAI Service.Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. BASIC QUALIFICATIONS- 5+ years of professional or military experience- Bachelor's degree- Experience developing strategies that influence leadership decisions at the organizational level- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Experience influencing internal and external stakeholders ...

Amazon’s Customer Logistics Security team is looking for a qualified Security Engineer to join our innovative, high energy and customer-obsessed Customers Logistics Security Incident Response Team (CLS-SIRT). CLS-SIRT Security Engineers respond to security events, conduct analysis of threats such as malware and intrusion attempts, and provide security services to safeguard highly sensitive data within the Customers Logistics Fulfillment Centers and Physical Stores networks. They work hands-on with detection systems and vulnerability analysis tools to respond to potential threats to Customer Logistics Backend and Frontend systems. Security Engineers are unique individuals prepared to relentlessly resolve security issues by gathering and analyzing event data and conducting root-cause analysis.With your technical expertise, you will be solving security challenges at scale, working to protect the applications powering the most sophisticated e-commerce platform ever built. We value broad and deep technical knowledge, specifically in the fields of incident response, forensics, malware analysis, network security, and security intelligence.Key job responsibilities* Responding to security incidents, and coordinating a cohesive response involving multiple teams across Amazon.* Providing security engineering solutions and support during customer-facing incidents, proactively considering the prevention of similar incidents from occurring in the future.* Assisting in the development of pragmatic solutions that achieve business requirements while maintaining an acceptable level of risk.* Identifying and recommending solutions that improve or expand Amazon’s incident response capabilities.* Working alongside and mentoring Information Security engineers to improve security, reduce and quickly address risk.* Evaluating the impact of current security trends, advisories, publications, and academic research to Amazon, coordinating response as necessary across affected teams.* Keeping your knowledge and skills current with the rapidly changing threat landscape.* Participating in a follow-the-sun on-call rotation.About the teamAt Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our Customer Logistics Security (CLS) organization is responsible for creating and maintaining a high bar for security across all of Amazon’s Fulfillment Centers, Amazon Fresh and WholeFoodsMarket networks. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, operations, and physical stores.ABOUT AmSec:Diverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why Amazon Security At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training and Career growthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- Bachelor's degree- 5+ Years experience with incident response, log analysis and forensic tools.- Able to perform DFIR and provide incident response at all stages (identification, containment, eradication, recovery, etc) while coordinating with various teams and providing reporting to leadership. ...

The Amazon Vendor Services organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards. In this role, you will own building and executing strategic joint business plans with your Sellers; collaborating with them to explore innovative ways to identify and execute new selection, merchandising, traffic and conversion drivers, and operational improvement opportunities.The ideal candidate for this role should possess strong client management skills with the keen ability to work backwards with Sellers to identify and prioritize the right inputs and outputs to deliver value and growth. They will be able to manage multiple workflows in a fast-paced work environment and actively participate in continuous improvement initiatives to multiply impact beyond their portfolios. Above all, they should demonstrate a high level of ownership and the ability to embrace and navigate ambiguity and complexity. They are agile, inventive, and an advocate for their Sellers experience on the Amazon Store. If you are interested in growing Amazon’s leading brands, then we’re interested in you.Key job responsibilitiesCustomer Success Managers are responsible for driving Seller business growth by providing customized insights and recommendations, educating regarding relevant tools, products, and services, and delivering a positive experience with our program. The key responsibilities of a Senior Customer Success Manager include but are not limited to:Business Growth• Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience. Identify what is hindering growth, develop solutions, and test before scaling to benefit to impacted Sellers.• Analyze data and trends to identify, action and/or influence long term to maximize potential for your assigned portfolio of Sellers.• Act as a strategic and influential partner for your Sellers. Proactively seek out new opportunities for customers and Sellers. Create tailored solutions and recommendations where out of the box thinking is necessity. Present compelling value propositions using a strategic and consultative approach.• Lead business strategy development and design long term account plans, collaborating effectively with cross-functional teams and your Sellers finding joint areas of opportunity to drive customer success with Amazon.• Possess the ability to manage and deliver against complex account goals where strategy is not defined. Able to make tradeoffs between short term customer needs and longer-term strategic investment.• Implement and track metrics to record the success and quality of your portfolio of Sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.Seller Relationship Management• Build effective working relationships with your Sellers; be a trusted advisor and a business advocate.• Deliver timely, accurate and professional operational support to all Sellers in your portfolio within a specified SLA.• Drive optimal program and Customer Success Manager satisfaction.• Liaise with other partner teams and coordinate cross-functionally to resolve Seller issues and questions quickly with high quality.• Play a “consultant” role with oversight of key strategic activities that are underway for the Seller, following up, escalating, and clearing blockers as appropriate across multiple organizations. Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization, to deliver value across a larger customer set.• Educate Sellers on how to drive incremental growth on Amazon through frequent education on tools, policies, products and programs. Maintain in-depth knowledge in these areas to keep Sellers informed of new opportunities and tie recommendations to their specific goals and value proposition.Program Process Excellence• Act as a thought leader in defining success criteria and understand business needs of Sellers in an ever-changing business environment.• Improve team efficiency and optimize previously defined processes. Manage initiatives, deliver critical solutions, improvements, and mechanisms by working independently across teams.• Assist with the definition and design of tools, standard operating procedures and processes of Seller Services.• Identify, quantify, and define feature enhancements and new products to improve Amazon product based on customer feedback, data analysis, and feature gaps with competitive products.• Aggregate themes and data to advocate to function as Voice of the Seller with owning teams to address opportunities at root cause level, keeping their relative experience at the forefront of decision making and design.• Own project status communication. Consistently impart clear and concise summaries for the projects you own to your leadership/management team and are effective at answering questions in detail.A day in the lifeAs a Sr. Customer Success Mgr, a typical day might include:• Reviewing Key Performance Indicators, bridging opportunities, and sharing recommendations to close gaps to goals with your Customer(s) in your weekly call.• Educating a new contact at your Customer on how to better leverage Amazon tools and systems. • Deep diving and resolving an item buyability issue that was surfaced by your Customer. • Following up with internal Amazon teams who you are dependent on to deliver tasks for your Customer(s). • Meeting with your Retail Category Manager to understand Category strategy and discuss your Customer(s) role in their strategy.• Lead a meeting with your Customer and internal Amazon team members to educate them on a new Amazon Supply Chain program.About the teamThe Amazon Vendor Services program is a paid service that offers enrolled Selling Partners services in one of five major categories: (1) A designated Sr. Customer Success Mgr, (2) Strategic business advice, (3) Support, (4) Operational execution, and (5) Programs, Pilots, Betas, and Advance Coaching. In this role, you will be a member of the Consumables Category team, and the designated Sr. Customer Success Mgr supporting one to four Selling Partners within the Consumables categories. Consumables categories consist of Health & Personal Care, Pets, Grocery, Beauty, Premium Beauty, and Baby. The role offers broad scope as the Selling Partners supported by this role may span numerous Brands, end Customer segments, and product categories. **This role is posted for Austin, TX, candidates can can selected to be located in any of our approved office locations: Seattle, Santa Monica or Arlington (HQ2)**BASIC QUALIFICATIONS• Experience: 4+ years professional experience in Buying, Merchandising, Planning, and/or relevant experience within Customer Success, Account Management, Management Consulting, and/or relevant experience in negotiating, nurturing, and growing customer relationships.• Education: Bachelor's degree• Goal Attainment: Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products.• Relationship Development: Proven track record of building and cultivating relationships with internal and external stakeholders, driving decisions collaboratively, resolving conflicts, and ensuring follow-through.• Communication: Excellent verbal and written communication.• Data Analysis: Analytical problem-solving ability. Uses data analysis, reporting, and forecasting to guide business decisions.• Planning: Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment.• Self-Starter: Demonstrated ability to work in a fast-paced environment where continuous innovation is desired and ambiguity is the norm. ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.The Amazon Energy Procurement Operations (EPO) team manages supply contracts post execution, provides controllership and governance of energy spend, tracks environmental attributes and ensures our energy supply portfolio is compliant with external regulations, contract obligations as well as internal policies. You will be a part of the team responsible for managing the world’s largest portfolio of corporate renewable contracts.We are looking for an individual to execute our operational programs to monitor, report, analyze and improve performance of power settlements operations, globally. The right candidate has an analytical skill set, experience with power transactions and settlements in major regulate and non-regulated energy markets (US and abroad), and experience with reporting and BI tools. Key job responsibilities- Support financial controllership reporting for operational projects by compiling and analyzing performance, analyzing impacts to our business units and our customers- Manage power settlements for a set of agreements, including validation of power invoices, reconciliations, issue resolution and overall transaction controllership- Support end-of-month closing process in collaboration with partner teams and internal customers- Work with tech/product teams to upscale power settlements automation capabilities- Support the management of the contractual obligations with counterparties- Plan and drive execution of initiatives to improve our energy operations. Continuously seek to invent and simplify in order to achieve further scale effect for Amazon’s management of its energy portfolio- Support environmental attributes tracking, allocations and retirement across the portfolio- Work collaboratively with other Amazon teams to support the management of the energy programsAbout the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 3+ years of business or financial analysis experience- 3+ years of Power settlements or electricity markets operations experience ...

Amazon's Trustworthy Shopping Experience (TSE) team strives to guarantee customers a trustworthy shopping and ordering experience so they can shop with confidence on Amazon. Our mission is to deliver a trustworthy experience by eliminating catalog defects, ensuring listings are compliant with our selling policies, ensuring customers receive authentic products in the condition they expect, and protecting them by making things right with our A-to-z Guarantee, in the rare chance that the expectation is not met.We are seeking a highly motivated and detail-orientated Business Analyst to join our team. You will support the analytics and reporting requirements of our investigation products on-boarding process. The ideal candidate will have a passion for data, strong analytical skill and effective communication skill. You will work closely with cross-functional teams and stakeholders to ensure data accuracy and identify key insight in a fast paced environmentKey job responsibilitiesAn ideal candidate for this role:· Will have relevant experience in data analytics working with large data sets and to extract and transform data using various tools and technologies· Will transform data into actionable business information, and will make it readily accessible to stakeholders worldwide· Will use data to support ideas, drive actionable outcomes, and provide unique ways to present data and information in an easy to consume format· Will be passionate about finding root causes, trends, and patterns and how they impact business.· Will draw inferences and conclusions, create dashboards and visualizations of processed data· Will have excellent business and communication skills to be able to work with product owners to understand key business questions to build reports that enable product owners to answer those questions quickly and accurately. Will be very comfortable juggling competing priorities and handling ambiguity. Will thrive in an agile and fast-paced environment on highly visible projects and initiativesAbout the teamShopping Experience Protection Ops (SEPO) Team works to ensure that customers can buy with confidence on Amazon. Our mission is to ensure that every Customer, Brand and Selling Partner is protected from bad actors, and their concerns are resolved real-time. Our mission is to create quick and accurate decisions that exceed the expectations of our Customers, Brands and SPs while protecting them from bad actors. We deliver at scale through technology and expert human judgement. We drive down costs by selectively and efficiently using human judgement where technology is not able to automate.BASIC QUALIFICATIONS- 3+ years of tax, finance or a related analytical field experience- 3+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience- 3+ years of business or financial analysis experience- Bachelor's degree or equivalent- Experience defining requirements and using data and metrics to draw business insights- Experience making business recommendations and influencing stakeholders- Experience with SQL ...

Are you passionate about building cutting-edge device applications and architecting scalable solutions with the latest offerings from AWS? Do you want to be at the forefront of designing the next generation of diagnostic, troubleshooting, and self-healing systems? We are building Amazon's Customer Service systems, and you will have the opportunity to design, build, and deploy software to support the latest Amazon devices, such as new Echo/Alexa devices, Fire TVs, Fire Tablets, and related Alexa app features on Android and iOS. We're working hard, having an incredible time, and making history – come join us on this exciting journey!You're an awesome fit if you demonstrate... - Industry-leading technical abilities showcasing a breadth and depth of technical knowledge. - The ability to build good working relationships within the team by communicating clearly both verbally and in writing. - Strong problem solving and trouble shooting skills with the ability to come up with creative solutions to seemingly impossible problems. - Effective technical leadership skills to improve technologies and infrastructure of the team. - Are curious trying new technologies, and passionate about innovating on behalf of customers.Key job responsibilities- Take requirements and convert it to scalable design, execution plan, quality code deliverable to delight our customers.- Contribute to the full software development lifecycle, including scoping, design, code, testing, deployment and maintenance of the team's software.- Active in operational support and ensure that the root causes of operational issues are identified and resolved.- Build and maintenance software pipelines to deliver software solutions to Android devices- Software Documentation - show how it is constructed, tested, and operated.- Actively mentor other development engineers.A day in the lifeThis role is focused on delivering value to customers incrementally. Day in the role includes but not limited to:- Contributing to work backwards plan or execution plan to deliver customer value- Learn and be curious, find scalable ways to solve inefficiencies or software defects- Collaborate on defining best customer experience- Delivering quality design and code- Reviewing peer's work to ensure high quality and providing feedback with empathy, while keeping standards high for quality- Influencing team by improving any process inefficiencyIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!Benefits Summary: Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) PlanAbout the teamOur team currently supports around 40 different devices with screen sharing solution for effective troubleshooting session for customers with Technical Care associates. Team owns scalable and low maintenance micro services on AWS, as well as device client app for iOS, Android, Echo Shows, Fire TV and Tablet. Team finds ways to keep code unified to reduce duplicate work between devices and is able to invest time in the innovation for customers instead. We use demos and knowledge sharing channels, to educate others, as well keep stakeholders informed.BASIC QUALIFICATIONS- 5+ years of non-internship professional software development experience- 5+ years of programming with at least one software programming language experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering team ...

Benefits Experience and Technology (BXT) builds a workplace for Amazonians to invent and deliver on behalf of customers by supporting employees’ financial, education, health, and wellness needs with benefits that optimize value and are easy to discover, enroll, and access.Our mission is to make it easy for employees and their family to discover and use the benefits that apply to them. Today’s traditional benefit experiences rely heavily on content, explanations, and instructions for people to understand what’s available to them and how to use it. We are bringing personalized and friction-free benefits to the tip of the fingers of over five million people (our employees and their dependents). Amazon Benefits help them live richer and fuller lives, be it by helping them in a moment of medical need, saving for retirement, or helping them with a vacation. We are building a delightful mobile and web experience integrated with internal and external systems, so employees don’t have to go through hoops to get what they want. No employer has ever done this level of experience or personalization before and we are breaking new ground.As a senior SDE on the team you will be responsible for leading the development and launch of core services and product features for the Benefits Tech platform. You will have significant influence on our overall strategy by helping define these product features, drive the system architecture, and spearhead the best practices that enable a quality product. The ideal candidate will be passionate about new opportunities and has a demonstrable track record of success in delivering new features and products. A commitment to team work, hustle, and strong communication skills (to both business and technical partners) are absolute requirements. Creating reliable, scalable, and high performance products requires exceptional technical expertise, a sound understanding of the fundamentals of Computer Science, and practical experience building large-scale distributed systems. This person has thrived and succeeded in delivering high quality technology products/services in a hyper-growth environment where priorities shift fast.BASIC QUALIFICATIONS- 5+ years of non-internship professional software development experience- 5+ years of programming with at least one software programming language experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering team ...

Amazon Web Services (AWS) internships are full-time (40 hours/week) for 12 consecutive weeks during summer. By applying to this position, your application will be considered for all locations we hire for in the United States.In Annapurna Labs we are at the forefront of hardware co-design not just in Amazon Web Services (AWS) but across the industry. The work we do is cutting-edge and internet-scale while also being deeply important to our customers. We design and build every component of our hardware and software to come together into products that our customers use for accelerated computing through Machine Learning acceleration and FPGA acceleration. If you are interested in "building a complete product" from inception to delighted customers, Annapurna is a fantastic choice.If this sounds exciting to you - come build the future with us!Responsibilities: • Develop a deep understanding of end customer requirements including software applications, use models, system architecture and SoC architecture/micro-architecture solutions.• Participate in logic design activities as part of Amazon's machine learning custom silicon solutions. • Develop and execute design automation mechanisms and flows.• Work with physical design teams to achieve performance and area requirements.Mentorship & Career GrowthOur team is dedicated to supporting new team members in an environment that celebrates knowledge sharing and mentorship. Projects and tasks are assigned in a way that leverages your strengths and helps you further develop your skillset.Inclusive Team CultureHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.Work/Life HarmonyOur team puts a high value on work-life harmony. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility and encourage you to find your own balance between your work and personal lives.BASIC QUALIFICATIONS- Enrolled in a Bachelors’ degree program or higher in Electrical Engineering, Computer Engineering, or a related field with a graduation conferral date between December 2025 and September 2026- Programming experience in System Verilog or UVM ...

Advertising at Amazon is growing incredibly fast by providing efficient tools to drive sales for our vendors and sellers. These customers need tools that help them get the most from their advertising dollar in the least time. As a pioneering Engineer on the MADS Reporting User Experience team, you will build innovative new experiences that help advertisers get the most of their campaign. The systems you will build will scale at high-volume, interface with external systems, have the artificial intelligence to make independent decisions in real-time, and interact with our customers through rich experiences. If you enjoy working with high performing teams, being part of a rapidly growing business, and inventing creative solutions to complex problems, this may be the role for you.Key job responsibilitiesThe Measurement and Data Science (MADS) Reporting User Experience team is responsible for the software that hundreds of thousands of advertisers use to manage their advertising strategies on Amazon. These tools are also a fast evolving fabric that enable rapid development by teams across Ads. You will collaborate closely with our software leaders, innovate, and contribute to new ads products that our global customers use daily. You will also have the opportunity to expand your technical skills into emerging technologies, and find ways to lead the design of architectures and software technology that are exemplary in terms of robustness, stability, and scalability.A day in the lifeGreat candidates for this role enjoy being challenged with discovering solutions to complex problems, diving deep, and thinking big to deliver amazing results for our customers. They enjoy defining architectural strategy, working collaboratively, and take pride in solving customer problems. Most important, they will work shoulder-to-shoulder with other senior engineers, product leaders, and software development managers to deliver truly innovative software.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? AWS Enterprise Support, Technical Account Managers (TAM) support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises.Key job responsibilitiesThe TAM role is not directly hands on keyboard within the customer’s environment for troubleshooting customer support issues, rather you will work with appropriate engineers and service teams to see issues through to resolution. More importantly you will work proactively to help craft and execute strategies to drive our customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management.A day in the lifeYou will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us!About the teamWhy AWS?Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. About AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- Must be eligible to access and support AWS GovCloud.- Bachelor’s Degree in Computer Science, Math, or related discipline, and 2+ years of equivalent work experience or 4+ years of related work experience.- 2+ years of technical engineering experience ...

Do you get excited about building hyper scale data applications? Interested in security engineering? Enjoy working with the latest and greatest AWS technologies? Here in Amazon Stores Security, we have that special role just for you! Our Engineering team is building the next generation of mission critical data processing pipelines and applications. Our innovations handle petabyte scale data, in real time. These applications enable Amazon defensive security and security management teams globally. Our customers are Amazon, internal stakeholders, and Amazon’s customers. Our engineers work directly with stakeholders, get close to customers' needs, and are empowered to take technical risks to build the best-in-class software with respect to quality, scale, and insights. The technical foundation this team builds, helps keep all of Amazon secure. We need folks who have a passion for building hyper-scale systems that are always online. Those with an entrepreneurial spirit to take risks, experiment with new technical methods, and focus on improving what came before will find themselves perfectly at home in our team. Key job responsibilities- You will drive product and operational excellence in this strategically critical space. - You will build partnerships with several internal security and technical teams worldwide. - You will communicate with users, other technical teams, and senior management to collect requirements, describe software product features, technical designs, and product strategy.- You will be part of making the team your own. - You will build the next generation of mission critical data processing pipelines and applications. A day in the life- Architecture design and review- Software feature development in Java and Python using AWS services (S3, Lambda, SQS, Fargate/ECS, EMR, Spark, etc.)- Strategic technical planning- Partnering with several security and technical teams worldwide- You will be a key stakeholder in software project planning using agile methodologies (Scrum)- Advocate of software resiliency and load testingAbout the teamAs one of the founding members you will help shape team process, outcomes, and goals as part of interactions with Senior Amazon Leadership. Each day you will achieve new successes as you adapt to Amazon scaling, new bad actors arising, and emerging technologies being added to your portfolio. You will shape, form, and deliver all aspects of the software and operations that your team delivers to enable defensive security and security management success. Our team's duties range from system/software design, AWS configuration, software feature/library development, strategic technical planning, and partnering with several security and technical teams worldwide. One day you might be helping a vendor onboard their data into the magnificent data pipelines your team built, and the next day you may be advocating for a feature rewrite based on a deep dive analysis you performed. You will be part of making the team your own. We believe in a self-organizing team. Our team is currently composed of Sr. Engineers proficient in mentoring and growing junior engineers, lead by a tenured 7+ year Amazonian. The team is scrappy, and leading the charge on a greenfield project. It is very much Day-1 for this team.About Amazon SecurityDiverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon Security?At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Inclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language- Knowledge of data topologies and data streaming architectures. ...

For millions of customers worldwide, the Amazon name is synonymous with delivery – and the Cross-Border Delivery Experience (XB DEX) team provides global customers with innovative ways to get what they want and need, by enabling the choices they make on every order, every day. XB DEX defines, builds, launches, and manages customer-facing delivery programs and the CX features presented to millions of customers every day from Search through Checkout. XB DEX also owns the cross-border ship options, associated speeds and pricing we offer, and the underlying systems required to deliver this experience. Together, XB DEX is changing how customers experience delivery – from the speed, convenience, and selection features for millions of customers worldwide.Key job responsibilitiesThis position will own a program that will impact millions of customers globally. The scope of this role is to work with multiple cross functional teams and drive decisions that improve the delivery experience that we offer to our Cross Border customers. To do so, you will drive team initiatives with the goals of defining the delivery experience bar for our customers, building the framework to illuminate internal and external capabilities, and driving decisions about how to respond to insights. The right candidate will be able to assess what is most important for customers and our business, act boldly, and lead change. Tactically, you will identify growth opportunities, key performance indicators, configuration, deep dives, and develop new reporting for this program. Successful candidates will have a history of diving deep, learn and be curious, and ownership.A day in the life1. KPIs and metrics, reporting, and develop roadmaps and scalable programmatic initiatives to improve them.2. Work closely and in detail with business and product partners to identify and close high priority gaps in DEX metrics and continuous improvement processes.3. Deep dive processes and programs to identify and action on root causes.4. Serve as the XB DEX point of contact for stakeholder teams, managing expectations and prioritizing competing priorities across teams when necessary.5. Work backwards from customer feedback to deliver a best-in-class cross-border shopping experience.About the teamProgram Manager will manage and advance the delivery experience for Cross Border customers by driving programs to improve the delivery experience. The right candidate will possess a well-rounded program management background and experience managing complex programs that involve leading cross-functional teams. They must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. A successful candidate will have a history of driving deep insights from complex data, have exceptional business judgement including financial acumen to quickly assess the viability of key decisions, and the ability to write compelling business documents and drive outcomes for senior leadership at Amazon. The ability to influence cross functionally and across the organization, at all levels, will be absolutely critical to succeed in this role. This is a high visibility role from Day 1 and candidate will own periodic leadership reviews. They see on the site every day, to launching delivery benefits and new programs for customers around the world.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Annapurna Labs builds high-performance hardware and software solutions used in AWS data centers globally. We’re looking for a software development manager with a focus on runtime development of Neuron SDK. As a Software Development Manager for the Neuron Runtime team you will be responsible for leading a strong and excellent team of engineers in design, development, test, and deployment of this Neuron runtime software, including drivers, tools and testing of future and past ML platforms (Pre/Post Silicone). A successful candidate will have an established background in developing customer-facing experiences, a strong technical ability, excellent project skills, great communication skills, and a motivation to achieve results in a fast-paced environment. You will be helping to hire and build your team and systems.Key job responsibilities- Responsible for the over-all systems development life cycle for our existing and future ML platforms.- Management and execution against project plans and delivery commitments - Manage the day-to-day activities of the engineering team within an Agile/Scrum environment - Management of departmental resources, staffing, mentoring, enhancement, and maintaining a best-of-class engineering team - Report on status of development, quality, operations, and system performance to management- Work closely with across different teams such as HW Design, HW verification, ML Software teams and make decisions to bring the next ML platforms to AWS.About the team*Utility Computing (UC)* AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.**Why AWS**Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.**Diverse Experiences**Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.**Work/Life Balance* *We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. **Inclusive Team Culture* *Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.**Mentorship and Career Growth**We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- 3+ years of engineering team management experience- 7+ years of working directly within engineering teams experience- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations- Experience partnering with product or program management teams ...

The Amazon Web Services (AWS) Healthcare & Life Sciences (HCLS) Sales Hub Business Developer will support the rapidly growing AWS HCLS business through scaling Healthcare & Life Sciences Industry engagements with AWS accounts and customers across the portfolio through a set of services and creation of HCLS collateral and enablement tools for the field. This is a high visibility role partnering with sales teams, sales operations, business development, marketing and our solutions teams on emerging solutions in key segments of the HCLS industry. This role will help drive AWS growth in the HCLS business through the creation and offering one-to-one, and one-to-many field enablement programs, including creation of solution assets and collateral. The HCLS Sales Hub offers services to the field that help assess opportunities at any stage, determine their qualification and help develop a win strategy for the local account teams. This team will define how they will operate, what services they will deliver, and how the Sales Hub will interact with the field. This team works directly with our solution builders to create internal collateral and field enablement sessions to train the sellers on delivering the AWS HCLS message to our customers. This role will be a strategic partner to the business in evaluating deals as well as assisting in operational processes, business expansion and support planning/forecasting. The candidate will be responsible for building and developing the models, tools and mechanisms necessary to address business opportunities, drive automation, improve internal controls and earn trust across AWS. This candidate will be responsible for providing cross functional leadership reporting and updates across multiple teams and initiatives. This candidate will dive deep into the foundational building blocks of the HCLS Industry, AWS Services, Sales Organization, Marketing, Partner and Business Development Organizations. Key job responsibilities• Understand the HCLS Industry Solutions and Strategy and how they align to various use cases that will present themselves through the Sales Hub.• Understand the various AWS Services, its economics and how it impacts the profitability of a customer.• Providing leadership, guidance and implementation on driving process improvement for the Sales Hub.• Possess the passion and demonstrated skills for developing relationships, processes and continuous improvement.• Working with minimal direction in a fast-paced and rapidly changing environment.• Ensuring that the content that is delivered through the Sales Hub has consistency and is quality is on-brand with AWS HCLS vision. About the teamOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.BASIC QUALIFICATIONS- • 5+ years of relevant work experience in technology-enabled consulting, product management, product marketing, business development, sales and/or client success, and/or transformation roles in the enterprise- • 5+ years of experience shaping opportunities either working directly with customers or account team- • 5+ years designing and managing technology content in partnership with sales teams ...

Amazon Fulfillment Technologies (AFT) powers the physical engine at the heart of Amazon. AFT builds and operates the software, hardware, and processes that run the global network of fulfillment centers, which move billions of units of inventory and ensures customers get what they want when promised. Within AFT, we are constantly innovating in the ways we are automating and accelerating the delivery of products and packages using state of the art software and hardware technologies. We develop software by applying Advanced Algorithms and Real-Time Data processing using large scale distributed systems. We utilize OO programming languages, Elastic Map Reduce, DynamoDB and other AWS technologies to build solutions that that solve our challenges, ranging from scaling for massive Amazon order volume to ultrafast order fulfillment.Our team is looking for top-notch software developer who love listening to our customers, working as a team, and proactively taking the lead whenever necessary. Our mission is to innovate and build scalable and robust software solutions that deliver a great customer experience. These software solutions will directly impact Amazon’s customers from product selection and order placement, to delivering products to our customers as quickly and cost effectively as possible.What you’ll do?· Participate in the design, implementation, and deployment of successful internet-scale systems and services in support of our fulfillment operations and the businesses they support.· Participate in the definition of secure, scalable, and low-latency services and efficient physical processes.· Work with cross-functional teams delivering on demanding projects.· Functionally decompose complex problems into simple, straight-forward solutions.· Understand system interdependencies and limitations.· Share knowledge in performance, scalability, enterprise system architecture, and engineering best practices.Key job responsibilitiesAs an SDEII, you will be collaborating with a team of highly talented engineers to help deliver a highly scalable solutions. As an individual contributor, you would be raising the bar for technical design and code and work on product features starting with gathering requirements, technical design, coding, and operational support. You would work closely with cross functional TPMs and engineers from other teams to deliver new features to our products.* You are constantly looking to make improvements to existing systems as well as looking for new problems to solve. You are not satisfied with the status quo.* You uphold the highest standards, and encourage those around you to do the same.* You are always looking for opportunities to learn about new technologies, new customer use-cases, or the inner workings of our systems.* You are always asking what we can do to make our customers' experiences better. Putting yourself in their shoes and working backwards from there.This role has significant scope and can serve as a stepping stone to Senior SDE as an individual contributor if you're seeking growth and new challenges.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamAbout the teamAmazon Fulfillment Technologies (AFT) powers Amazon’s global fulfillment network. We invent and deliver software, hardware, and data science solutions that orchestrate processes, robots, machines, and people. We harmonize the physical and virtual world so Amazon customers can get what they want, when they want it.AFT Safety and Compliance (AFT S&C) org owns products that identify, track, and mitigate EHS concerns as well as Supply Chain Compliance systems that enable the end-to-end execution of regulations for all compliance programs and waste management. Our vision is to empower Amazon businesses to define and implement regulatory and operational standards, measure compliance with those requirements, and quantify potential risks through our centralized and closed loop systems.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

Operations Technology Solutions is looking for an experienced Senior Software Development Engineer to help us deliver essential services to our Operations and Operations IT customers.Key job responsibilities- Help lead the design, development, monitoring, and enhancement of services our team provides for Amazon Operations and Operations IT customers. This includes information services. like Amazon Sites, and software for cloud-connected physical devices like the IT Hub Express smart lockers. They will work closely with our Product Management team and engage directly with customers to understand customer needs, and clarify product requirements.- Successful candidates for this role will have a deep knowledge of software design patterns, scalable cloud architectures, and cloud design best practices. - They have a good understanding of engineering trade-offs, and make appropriate decisions on when to build new software, extend existing software, or integrate with software or systems provided by others. - They will generate clear and thorough analysis and design documentation, and help improve the team’s existing documentation. - They will have experience leading the translation of product requirements into a comprehensive system design, composed of logical, maintainable, extensible, scalable, and loosely-coupled component services, and definition of the appropriate interfaces between these components.- They will have had hands-on experience developing and testing the critical code for these systems. - They will understand and have experience with implementing security and data privacy best practices. - They will have experience developing automated tests at the unit, interface, and system level. - They will understand how to effectively monitor they systems they build, and understand operational excellence best practices. - They will have demonstrated track record of delivering high-impact results.A day in the life- Work closely with Product Management to break down feature requirements into software deliverables- Develop and maintain secure and performant software features and systems for Operations and Operations IT customers- Actively participate in software and system design reviews- Participate in the team on-call rotation where you will triage, communicate status, escalate, and remediate critical issues quickly- Help the team improve: (1) the services we deliver for our customers, (2) how we work our partner teams, and (3) our operational excellenceAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamOperations Technology Solutions (OTS) at Amazon is at the forefront of creating, securing, and maintaining advanced technical infrastructure and devices. These innovations span across Amazon's diverse landscape, including Fulfillment Centers, Transportation, Logistics, Specialty Fulfillment, Air, and Pharmacy sectors. Our skilled operators count on OTS to test, certify, deploy, and sustain state-of-the-art network solutions and end-user equipment at approximately 2,500 global sites where Amazon thrives. Committed to exceeding customer expectations, OTS ensures a secure and reliable infrastructure through its extensive network of over 4,000 field technicians and engineers. These professionals are vital in managing the daily operations and growth of Amazon's vast fulfillment and logistics network.BASIC QUALIFICATIONS- Experience building complex software systems that have been successfully delivered to customers- 5+ years of non-internship professional software development experience- 5+ years of programming with at least one software programming language experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering team ...

Would you like to help one of AWS's largest customers - Amazon - to architect and build its next generation of services securely in the cloud? How about working with customers and peers from the entire range of Amazon's business on cool new features? Whether you're passionate about building highly scalable and reliable systems in the cloud or a software developer who likes to solve business problems, Security compliance engineering tech is the place for you. The Third Party Security Engineering tech group is responsible for building tools to discover, evaluate and remediate third party vendors with which Amazon interacts with. We're connected to all parts of Amazon's business and it's massive, worldwide service-oriented architecture. We enable the Amazon business to build, architect and operate their enterprise scale systems securely on AWS. We are looking for a front end Engineer who is excited about leading the technical vision and architecture for Third Party Security solutions. You will innovate in areas such as enterprise scale resource management in the cloud, real time cloud intelligence, and build systems that make it easy for global teams to define build requirements, regardless of where their service or dependencies are hosted. You will partner with the leadership team to drive key engineering and business decisions that will influence and impact Amazon's software stack on AWS. You will also have the unique opportunity to provide inputs to the next generation of AWS services by representing one of its largest enterprise customers, Amazon. The successful candidate is expected to contribute to all parts of the software development and deployment lifecycle, including design, development, documentation, testing and operations. They must possess strong verbal and written communication skills, be self-driven and deliver high quality results in a fast paced environment. They need to really enjoy working closely with their peers in a group of very talented engineers. Key job responsibilitiesThe position is a front end engineering role and the responsibilities will focus on all aspects of software development with focus on front-end development. The candidate should be proficient in independent end-to-end problem-solving within these areas. * Help define front end architectures, own and implement specific components, and help shape the overall user experience * Contributing to defining best practices for front end development * Collaborate closely with UX Designers, Product Managers, and generalist Software Development Engineers on the same team to help deliver the product. * Contribute to planning, design, implementation, testing, operations, and process improvement as a member of an autonomous team. * Take responsibility for technical problem-solving, creatively meeting product goals, and developing best practices. * Design and develop React based web applications and leverage component libraries such as MUI * Write high-quality, efficient, testable code in React JS * Mentor and support the growth of other developers. About the teamAbout Third Party Security Engineering TeamThe Third Party Security (TPS) program within Stores Security has long been instrumental in ensuring that third parties handling Amazon's data meet the required security bar. The Third Party Security Engineering Team (TPS-E) serves as the technology partner for the TPS program, creating scalable, user-friendly, and secure solutions to deliver on the TPS program's objectives to (1) increase coverage to 100% of 3P use cases, (2) reduce risk to Amazon when doing business with third parties, and (3) create an efficient, user-friendly experience for customers.Why Amazon Security At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training and Career growthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- 2+ years of non-internship professional front end, web or mobile software development using JavaScript, HTML and CSS experience- 1+ years of computer science fundamentals (object-oriented design, data structures, algorithm design, problem solving and complexity analysis) experience- Experience using JavaScript frameworks such as angular and react ...